# timetoreply Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about timetoreply Software - reviews, pricing plans, popular comparisons to other Email Management products and more.

Source: https://www.capterra.com/p/153065/Time-To-Reply/

---

# 

 timetoreply Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

timetoreply

## What is timetoreply?

timetoreply is an email reply time and analytics software platform that enables companies to visualize, manage, and track email volumes, reply times, conversations and key client and domain level email activity. The dashboards and reporting enable leaders and managers to get a very accurate view on email productivity levels in near real-time. Set reply time goals, SLA alerts and close off conversations. timetoreply works across all email clients. Track shared and individual mailboxes.

## What is timetoreply used for?

[Email Management](https://www.capterra.com/email-management-software/)[Reporting](https://www.capterra.com/reporting-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 42 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$34

Per User, Per Month

Free trial  
available

Free version not included

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### timetoreply

4.5 (42)

VS.

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$34

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (42)

Ease Of Use

4.6 (1,767)

Value For Money

4.4 (39)

Value For Money

4.6 (1,517)

Customer Service

4.6 (38)

Customer Service

4.7 (1,536)

## timetoreply alternatives

[4.6 (6,074)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (3,027)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (591)](https://www.capterra.com/p/135366/ActivTrak/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[Gmail](https://www.capterra.com/p/202338/Gmail/)

[4.8 (13,491)](https://www.capterra.com/p/202338/Gmail/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/202338/Gmail/)

[View all alternatives](https://www.capterra.com/p/153065/Time-To-Reply/alternatives/)

## FAQs about timetoreply

Overview

### Which roles and teams benefit most from timetoreply?

timetoreply is most used by customer service leaders, operations directors, and executive teams that manage response-time performance across shared inboxes. Support managers and team leads use it to track SLA compliance and coaching needs, while analysts, IT, and business operations teams rely on reporting to improve workflows, accountability, and customer experience.

Answer based on 42 reviews

Overview

### What company size and specific industries is timetoreply built for?

timetoreply is designed for mid-market and enterprise B2B customer-facing teams, including Customer Success, Customer Service, Account Management, and Operations. It fits organizations with 15 or more mailboxes using Outlook, Microsoft 365, or Google Workspace, rather than a specific industry sector.

Features and Usability

### What are the key features of timetoreply?

timetoreply offers email monitoring, email tracking, inbox management, and shared inboxes for team communication. It also includes alerts and notifications, SLA management, real-time analytics, reporting and statistics, customizable reports, dashboards, and access controls/permissions for tracking response performance and managing email workflows.

Pricing

### How much does it cost and what fees or limitations are included?

timetoreply starts at $34 per user/month for the Optimize plan, with +Intelligence at $49 and Enterprise at $95. A free trial is available, and there is no credit card required. The Premier Support Plan adds phone and 24-hour support, 6-hour turnaround, SLAs, uptime guarantees, and customization.

Answer based on 3 reviews

Integrations

### Which third-party tools and platforms does timetoreply integrate with?

timetoreply integrates with Gmail, Google Calendar, Google Workspace, Microsoft 365, Microsoft Outlook, HubSpot CRM, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Customer360, Salesforce Audience Studio, Vanta, and Zapier.

Answer based on 3 reviews

Getting Started and Support

### What training and onboarding options does timetoreply offer?

timetoreply provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for setup steps and product features.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does timetoreply offer?

timetoreply provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users describe the support team as helpful with setup and issue resolution, though some note that updates on open questions can be slow and setup guidance is not always clear.

Answer based on 5 reviews

Ease of use

### Is timetoreply easy to use day to day?

timetoreply works well for teams that need email SLA tracking without a heavy learning curve. Many managers find setup straightforward and daily reporting easy to follow, but some users say the interface, filtering options, and report terminology take time to understand, especially during initial company configuration.

Answer based on 11 reviews

## Features

AI summary

Based on 17,486 Email Management reviews

Capterra data shows that buyers of Email Management software rank the following features as their top priorities:

-   **Inbox Management** (**54%** of reviewers rated this feature as critical)
-   **Search/Filter** (**42%**)
-   **Email Tracking** (**45%**)

timetoreply supports all three of the features reviewers rate highest: **Inbox Management**, **Search/Filter**, and **Email Tracking**. Together, these capabilities help businesses organize incoming messages, find important conversations faster, and monitor email activity more closely, allowing teams to respond more efficiently and maintain better visibility into customer communication.

Search/Filter

4.2 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

Email Monitoring

4.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Ability to oversee and optimize the operations of a mail server

Alerts/Notifications

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Access Controls/Permissions

4.3 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Archiving & Retention

3.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Real-Time Reporting

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Active reporting of data and metrics

timetoreply 35 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Generate one-off reports that meet information requirements

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Provides a channel for team members to share AI models, media files, communicate, and work together

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Protect sensitive data for digital privacy

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Ability to oversee and optimize the operations of a mail server

Track delivered, received, and opened emails

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Allows users to manage data from a number of sources

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Search and filter data across systems to locate required information by entering keywords or certain criteria

Set and monitor service level agreements to ensure timely response and resolution

An email inbox that can be accessed and managed by multiple individuals

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Control system access and/or deliverability for applications and email addresses

Get Advice

We can help you find the software with the features you need.

Features

4.4 (42)

4.4

Based on 42 reviews

## Pricing

Value for money

4.4 (39)

Free Trial

[View pricing plan details](https://www.capterra.com/p/153065/Time-To-Reply/pricing/)

Optimize

$34.00

Per User,Per Month

It includes:

-   5 Dashboard access users
-   20 Schedules reports
-   50 Alerts / mailbox / month
-   Team Level Reporting
-   Shared & Team Mailboxes
-   Leave Management and Export Data to CSV/ Excel
-   Export data to CSV/Excel

+Intelligence

$49.00

Per User,Per Month

It includes:

-   50 Dashboard access users
-   60 Scheduled reports
-   100 Alerts / mailbox / month
-   Everything in Optimize
-   Smart Data Layer: Native thread context
-   Spot Risk Early: Sentiment & escalation alerts
-   Prioritize Instantly: Auto-ranked queues
-   Catch What's Stalling: Stalled thread detection
-   Brief in Seconds: AI conversation summaries
-   Operational Trend Analysis

Enterprise

$95.00

Per User,Per Month

It includes:

-   SSO & SAML: Advanced security
-   AI Governance: Custom data policies
-   Dedicated Support: CSM & IT onboarding
-   Enterprise Security Reviews
-   Dedicated Managed Server (if required)
-   Unlimited Dashboard Users
-   Unlimited Scheduled Reports
-   Unlimited Custom Alerts

Value for money

4.4 (39)

4.4

Based on 39 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (38)

4.6

Based on 38 reviews

## User reviews

Overall rating

4.5

Based on 42 reviews

Filter by rating

5(19)

4(23)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AA

Aaron A.

Vice President

Transportation/Trucking/Railroad

### "Great CSR response tracking"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 18, 2024

Pros

It was easy to view our whole team's productivity at a glance. It also has way more data points then we needed and can get very specific into metrics and KPI's you are looking for.

Cons

It can be tedious to set up spam filters. Once they are set they work well to filter out data that isn't relevant. But the initial setup can be time consuming if you get a lot of spam or want certain emails taken out.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BR

Breanna R.

Director of Performance

Human Resources

### "Helpful tool for tracking email metrics"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 11, 2024

Pros

It's oddly difficult to find tools that will track email metrics for Outlook - Time to Reply was the solution we needed to better monitor our SLAs.

Cons

It's costly for what it does, in my opinion.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

David B.

Customer Service Manager

Maritime

### "Timetoreply is helpful!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

May 18, 2023

Pros

We want to acknowledge our customers quickly and this product gives us good visibility into how we are doing!

Cons

Understanding some of the functionality on the website was not intuitive, but eventually we got there.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TB

Tonee B.

Parts Customer Care Manager

Transportation/Trucking/Railroad

### "Fairly New User still learning features "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 16, 2023

So far it has been good. I would feel better if I reviewed down the line a little when I have learned of more features. This may or may not change some of my rankings.

Pros

I really like the first reply data, the monitoring of the different team and the assistance of \[sensitive content hidden\] when I need help. It is not hey we have you locked in your on your own, the help is there if you need it.

Cons

Sometimes the replies from the chat take to long. Some of the charts or graphs are not the easiest to read or have the best looking designs. The inability to change some data that is provided or how it is provided. I do not like that the historical data is not stored within the system if you have turnover. Although I do understand how much storage space it could possibly use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TS

Trevor S.

CEO

Real Estate

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 2, 2023

Pros

Quick easy way to keep tabs on my sales people's response times

Cons

Nothing it does what it's supposed to

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 16, 2023

Thank you, Trevor. We're happy to see that you've found our software easy to use. That's exactly what we're aiming for! Best, Team timetoreply

TW

Thomas W.

Digital Innovation

Education Management

### "timetoreply review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2022

I use timetoreply on a monthly bases to pull reports for our clients so they can check that we are meeting our SLA's. I had an issue when i first set up timetoreply that reports weren't showing 'lables' applied to emails. I contacted the support time and within a day they had resolved the issue. I was very suprised with there speedy response and professionalism.

Pros

I found it easy to set up and straight forward to use.

Cons

I feel the navigation on the site could be better, perhaps better lables.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BB

Breanne B.

Executive Assistant

Accounting

### "Easy to use, a lot of features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 10, 2021

Pros

The dashboard with at-a-glance data is great and being able to easily switch between users with the dropdown and search feature is very convenient.

Cons

N/A - Can't think of anything off the top of my head.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 11, 2021

Hi Breanne, Thank you for the wonderful review! We're happy to hear that you're enjoying our product. Best, Team timetoreply

PP

Pawel P.

Customer Service Team Leader

Paper & Forest Products

### "Great tool to understand mail inflow and trends"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 17, 2021

Pros

\- complex overview of process flows - helps to understand the trends - helps to manage workload

Cons

there are no aspect which are not beneficial for me.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 18, 2021

Thank you for the fantastic score and great review! We're really happy to hear that you're finding so much value in our reporting solutions. Best, Team timetoreply

US

Uldine S.

coordinator PA Medical

Insurance

### "review time to reply"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 15, 2021

Pros

daily logs and the conversation logs. reports at the end of the month.

Cons

still getting to know the system. but for now we have what we need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 18, 2021

Hi Uldine, Thanks for the review! If you'd like to learn more about our reports or how they work, feel free to take a look at our video tutorials and knowledgebase on our site. Best, Team timetoreply

JH

Jacob H.

Inside Sales Manager

Mechanical or Industrial Engineering

### "Fantastic insights into email traffic"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 11, 2021

Great visibility and data on email traffic.

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.

Cons

Why only 3 months? Give us longer times so we can trend and create more meaningful data. I was told this was coming months ago. Very frustrating.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 18, 2021

Hi Jacob, Thank you for the 5 star rating! It's great to know that you're enjoying tracking your reply times and email volumes. We're sorry to hear that you've been feeling a bit frustrated about the reporting duration available in our reports. Have you had a look at the Trend Report yet? It'll give you up to 12 months of reporting on key reply time and email volume metrics. Feel free to reach out to our support team via email or live chat on our site if you need any help. Best, Team timetoreply

[View all Reviews](https://www.capterra.com/p/153065/Time-To-Reply/reviews/)

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Popular comparisons

[Gmail vs timetoreply](https://www.capterra.com/compare/153065-202338/Time-To-Reply-vs-Gmail)