--- title: "timetoreply Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about timetoreply Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/153065/Time-To-Reply/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # timetoreply Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) timetoreply ## What is timetoreply? timetoreply is an email reply time and analytics software platform that enables companies to visualize, manage, and track email volumes, reply times, conversations and key client and domain level email activity. The dashboards and reporting enable leaders and managers to get a very accurate view on email productivity levels in near real-time. Set reply time goals, SLA alerts and close off conversations. timetoreply works across all email clients. Track shared and individual mailboxes. ## What is timetoreply used for? [Email Management](https://www.capterra.com/email-management-software/)[Reporting](https://www.capterra.com/reporting-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 42 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $34 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for timetoreply?[Manage this product listing](https://www.g2.com/products/timetoreply/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### timetoreply 4.5 (42) VS. [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting Price $34 Per User, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (42) Ease Of Use 4.2 (2,694) Value For Money 4.4 (39) Value For Money 4.2 (1,980) Customer Service 4.6 (38) Customer Service 4.3 (2,134) ## timetoreply alternatives [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153065/Time-To-Reply/alternatives/) ## FAQs about timetoreply Overview ### Which roles and teams benefit most from timetoreply? timetoreply is most used by customer service, client experience, and customer care managers who monitor response times and resolve email backlogs. Operations leaders and directors use it to oversee service performance, while office, scheduling, and support teams track inbox accountability, workload distribution, and follow-up deadlines. Answer based on 42 reviews Overview ### What company size and specific industries is timetoreply built for? timetoreply is designed for mid-market and enterprise B2B customer-facing teams, including Customer Success, Customer Service, Account Management, and Operations. It fits organizations with 15 or more mailboxes using Outlook, Microsoft 365, or Google Workspace, especially where email-based customer communication is central to daily work. Features and Usability ### What are the key features of timetoreply? timetoreply offers email monitoring and email tracking, plus inbox management and shared inboxes for team response handling. It also includes real-time analytics, reporting and statistics, dashboards, SLA management, alerts and notifications, access controls, archiving and retention, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? timetoreply starts at $34 per user per month for the Optimize plan, with +Intelligence at $49 and Enterprise at $95. A free trial is available, and no credit card is required. Plans have mailbox minimums: 15 for Optimize and +Intelligence, and 100 for Enterprise. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does timetoreply integrate with? timetoreply connects natively to Gmail, Google Calendar, Google Workspace, Microsoft 365, Microsoft Outlook, HubSpot CRM, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Customer360, Salesforce Audience Studio, Vanta, and Zapier. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does timetoreply offer? timetoreply provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide on-demand walkthroughs for users reviewing setup and features. Answer based on 1 reviews Getting Started and Support ### What customer support options does timetoreply offer? timetoreply provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users say the support team is helpful when guidance is needed and generally addresses issues well, though some mention setup can be unclear and updates on questions could be more active. Answer based on 5 reviews Ease of use ### How easy is timetoreply to use for email response reporting? timetoreply makes email SLA tracking and automated reporting accessible for many teams, with drill-down data that avoids excessive complexity. Managers appreciate the user-friendly setup and email-delivered reports, although some users find the interface, report terminology, and email filtering less intuitive during initial configuration. Answer based on 11 reviews ## Features AI summary Based on 17,634 Email Management reviews Capterra data shows that buyers of Email Management software rank the following features as their top priorities: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) timetoreply supports all three features buyers rate most important: **Inbox Management**, **Search/Filter**, and **Email Tracking**. Together, these capabilities help businesses keep inboxes organized, find messages faster, and monitor email activity more closely, allowing teams to respond efficiently and maintain better visibility into communication performance. Search/Filter 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Email Monitoring 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Alerts/Notifications 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Archiving & Retention 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Real-Time Reporting 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Active reporting of data and metrics timetoreply 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Tracking: Track delivered, received, and opened emails - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Multiple Data Sources: Allows users to manage data from a number of sources - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Get Advice We can help you find the software with the features you need. Features 4.4 (42) 4.4 Based on 42 reviews ## Pricing Value for money 4.4 (39) Free Trial [View pricing plan details](https://www.capterra.com/p/153065/Time-To-Reply/pricing/) Optimize $34.00 Per User,Per Month It includes: - 5 Dashboard access users - 20 Schedules reports - 50 Alerts / mailbox / month - Team Level Reporting - Shared & Team Mailboxes - Leave Management and Export Data to CSV/ Excel - Export data to CSV/Excel +Intelligence $49.00 Per User,Per Month It includes: - 50 Dashboard access users - 60 Scheduled reports - 100 Alerts / mailbox / month - Everything in Optimize - Smart Data Layer: Native thread context - Spot Risk Early: Sentiment & escalation alerts - Prioritize Instantly: Auto-ranked queues - Catch What's Stalling: Stalled thread detection - Brief in Seconds: AI conversation summaries - Operational Trend Analysis Enterprise $95.00 Per User,Per Month It includes: - SSO & SAML: Advanced security - AI Governance: Custom data policies - Dedicated Support: CSM & IT onboarding - Enterprise Security Reviews - Dedicated Managed Server (if required) - Unlimited Dashboard Users - Unlimited Scheduled Reports - Unlimited Custom Alerts Value for money 4.4 (39) 4.4 Based on 39 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (38) 4.6 Based on 38 reviews ## User reviews Overall rating 4.5 Based on 42 reviews Filter by rating Counts reflect reviews available in this feed. 5(19) 4(23) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Director of Technology Used the software for: 1-3 years ### "In Depth Look" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2021 Very good experience overall. Pros Ability to see trends with user response times. Cons No outlook integration to mark certain emails as do not track. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Used the software for: 1-3 years ### "A niche product that could be widely used" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 18, 2020 Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness. Pros This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice. Cons We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: Less than 1 year ### "timetoreply Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 10, 2021 Pros Report are good, great to navigate and we'll laid out Cons Need to differentiate between roles more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer SVP Operations Used the software for: 1-3 years ### "Provides tremendous insight" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2021 We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization. Pros We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners. Cons It's very standalone. I wish that I had the ability to better integrate with other reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Consultant Used the software for: 1-3 years ### "Email Reporting that Works" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2020 I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen. Pros The fact that I can setup filters that identify email volume and interactions from specific clients. Cons The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Quality Manager Used the software for: Less than 1 year ### "Recommended " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2021 We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite. They really listen to our needs. Pros Insight into production and mailbehaviour on a team and individual level The mailflow with our customers The data of mails per day/ per hour and their status The filters to search for specific emails Cons Following feautures would make the app more effective for us: - ability to view more teams at once and compare them ( such as sales teams) - Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there - ability to see more data than 3 months e.g. 6 months or a year, because reports are usually (half)yearly. - Being able to mark as complete (outlook function) which signals TTR that it is closed. in this case employees would not have to use the add on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Parts Customer Care Manager Used the software for: Less than 1 year ### "Fairly New User still learning features " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 17, 2023 So far it has been good. I would feel better if I reviewed down the line a little when I have learned of more features. This may or may not change some of my rankings. Pros I really like the first reply data, the monitoring of the different team and the assistance of \[sensitive content hidden\] when I need help. It is not hey we have you locked in your on your own, the help is there if you need it. Cons Sometimes the replies from the chat take to long. Some of the charts or graphs are not the easiest to read or have the best looking designs. The inability to change some data that is provided or how it is provided. I do not like that the historical data is not stored within the system if you have turnover. Although I do understand how much storage space it could possibly use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Aaron A. Vice President Used the software for: 1-3 years ### "Great CSR response tracking" 5.0 April 22, 2024 Pros It was easy to view our whole team's productivity at a glance. It also has way more data points then we needed and can get very specific into metrics and KPI's you are looking for. Cons It can be tedious to set up spam filters. Once they are set they work well to filter out data that isn't relevant. But the initial setup can be time consuming if you get a lot of spam or want certain emails taken out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ERP Systems Managers Used the software for: 3-5 years ### "Good Product to Track Email Response with Fast Use Setup" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 5, 2020 Pros Very easy to setup. You can setup a user within a few minutes and start collecting data on the users email response time. Very easy to navigate and reporting is very clear and easy to ready. Cons Support is very responsive at first, but if the issue isn't resolved in first response it has sometimes been difficult to get further help from support in resolving the issue and you have to reach out multiple times to get help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jacob H. Inside Sales Manager Used the software for: 1-3 years ### "Fantastic insights into email traffic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2021 Great visibility and data on email traffic. Pros I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external. Cons Why only 3 months? Give us longer times so we can trend and create more meaningful data. I was told this was coming months ago. Very frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153065/Time-To-Reply/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.