--- title: "Homebase Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Homebase the right Employee Scheduling solution for you? Explore 1157 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153076/Homebase/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Homebase 4.6 (1157) [View alternatives](https://www.capterra.com/p/153076/Homebase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Homebase Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews BV Bien V ManagerIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It allowed me to easily schedule my employees and alert them of any changes to their or the whole team’s schedule.i also liked that it includes the employee’s location at the time of clocking in.“ April 22, 2026 JH Jeff H Front end ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I’ve run into a few minor bugs and occasional delays with syncing, which can be frustrating when things are time-sensitive.“ June 24, 2026 JB Joe B System AdministratorRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “As the IT Admin at a busy coffee shop, I've evaluated and implemented dozens of tools over the years to keep our POS running smoothly, staff managed efficiently, and labor costs under control.“ June 4, 2026 JR Jamie R Chief Operations OfficerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “Finally, I cancelled my service and they still charged my account, again tried to get this fixed but AI did not understand and I did not receive a call back, I had to call the sales phone number to actually find someone who was capable of fixing my problem. “ April 13, 2026 JH Jeff H Front end ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It’s made things like scheduling employees, tracking hours, and keeping up with team communication a lot easier because everything is in one place.“ June 24, 2026 JP Janna P ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The mobile app can be a bit glitchy or slow at times, and more useful features are only available on the paid plans.“ November 13, 2025 BV Bien V ManagerIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Very useful but you have to pay for even the most simple uses, since they don’t include those in the free basic option that they offer.“ April 22, 2026 Davinder T OwnerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. “ January 23, 2026 ## Showing most helpful reviews Showing 1-25 of 1157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stenie O. CEO Admin Restaurants Used the software for: 1-2 years ### "Homebase- Great Scheduling System and Payroll Integration for Small Businesses." March 12, 2026 5.0 It is a great place for chat and communication. Provides real-time clock-in and clock-out for employees. It is secure for management to make their schedule, and for employees to access it on their mobile devices. It is great for management as it also offers payroll integration. It provides checklist, and task reducing making communication easy. Pros Homebase can be accessed from anywhere with just a few clicks. Homebase helps reduce a lot of manual labor. It is definitely value for money as it can be accessed for free. If not, Homebase also has flexible pricing based on the company's needs. It has readily available customer support. Cons It is simple to use, so really nothing to like least about Homebase. Considering that the Basics is free, a lot of small businesses can benefit from it. However, if you have more than 10 employees, for example, you can pay for their next cheaper version, and pay a few extra cents to add each extra employee, and benefit more of its features. Review Source Response from Homebase March 12, 2026 Thank you for the kind and detailed review! We're glad Homebase is helping reduce manual work and that our flexible pricing makes it accessible for businesses of all sizes. It's great to hear the scheduling, communication, and payroll integration features are all landing well for your team. We appreciate you taking the time to share your experience! JP Janna P. Manager Food & Beverages Used the software for: 6-12 months ### "Good for the Basics" November 13, 2025 4.0 If you’re running a small-to-medium team, especially in hourly or shift-based work, Homebase offers a strong, user‐friendly option for scheduling, time-tracking, and communication. It ticks a lot of boxes in terms of ease of use and value. However, if you have a larger operation or are looking for those better features, you may need to upgrade or consider a different product. Pros I really like how easy Homebase makes scheduling and tracking time. It’s simple to set up shifts, and everyone can clock in or check their schedule right from their phone. The mobile app keeps everything in one place, and the fact that there’s a free plan made it perfect for small teams just getting started. Cons The mobile app can be a bit glitchy or slow at times, and more useful features are only available on the paid plans. So while the free version is great for basics, you might need to upgrade as your team grows. Alternatives considered [Workforce Optimization (WFO)](https://www.capterra.com/p/225152/Monet-Live-WFO/) Reason for choosing Homebase For me, Homebase feels like the better choice because it’s simple, affordable, and easy to use right away. It covers everything I actually need, like scheduling, time tracking, and team communication, but without all the extra complexity that comes with larger WFM systems. If I ever ran a much bigger operation with multiple locations and more advanced reporting needs, I might consider a full WFM platform, but for a small, hands-on team like mine, Homebase just makes day-to-day management smoother and less stressful. Review Source Response from Homebase January 21, 2026 Thank you for the thoughtful review. We’re glad to hear Homebase has been helpful for scheduling, time tracking, and team communication—especially for small, hourly teams getting started. We appreciate the feedback on mobile performance and feature availability across plans. Our team is continually improving app reliability and expanding capabilities as businesses grow. Thanks again for sharing your experience and for highlighting the value and simplicity Homebase provides for shift-based teams. Davinder T. Owner Restaurants Used the software for: 1-2 years ### "Good and Easy, but..." January 23, 2026 3.0 We use homebase for two different businesses. Overall it is good and easy to use, however they have some back end problems. When logging out of one of my accounts and into another, things get messed up. Sometimes it logs me into the wrong account. Sometimes it logs me into the right account but won't show any data. On the PC I can use incognito mode to log in and it is all good, but the app doesn't work that way, so I have to use the app for just one of my companies. That is a bit of a pain. The pricing is fair, but if the backend issues don't get resolved, I will look for a different solution. Pros Homebase is a easy software to learn. It covers the basics of what we need to do to schedule our team and communicate with them. Cons There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. For example, overtime calculation across sites. Or another example would be attaching documents to team members. These things would help, but the price jump to turn them on is too extreme. Review Source Response from Homebase January 27, 2026 Hi — thank you for your thoughtful feedback. We’re glad to hear Homebase has been easy to use for scheduling and team communication across your businesses. We appreciate your notes on feature access and pricing, as well as the backend issues you’ve experienced when switching between accounts. That’s understandably frustrating and not the experience we aim to provide. We’d love to help get this resolved. You can reach our team directly via in-app chat or email, and we’ll be happy to take a closer look at your setup. Thanks again for sharing your experience — we truly value the feedback. — The Homebase Team DD Dean D. Admin Support Education Management Used the software for: 6-12 months ### "Homebase Review" August 14, 2026 4.0 Pros The app is very easy to use. Clocking in and tracking the hours we work at our offices. It is cost-effective and easy for our managers to communicate with us should any problem arise. Cons There was concern that our location was tracked outside our workspace, i.e., going for lunch or break. However, that was quickly dispelled by looking up the knowledge base. Review Source Response from Homebase August 17, 2026 Dean, thank you for taking the time to share your feedback on Homebase. We're glad to hear Homebase has been supporting your team, and we appreciate you highlighting areas across ease of use, features, and support. If there's anything specific we can improve to make Homebase an even better fit for your team, please don't hesitate to reach out to our support team. Thank you for being part the best part of Homebase! 💜 BS Bridget- S. Director of HR Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Homebase hits Homeruns " January 7, 2026 5.0 I’ve been using Homebase for years, and overall, it’s been a great experience. Homebase consistently hits home runs for our company. It helps us communicate and stay connected. It has become a trusted tool we rely on every day. Pros I love how it helps keep my team connected. Everything is in one place for communication, so no one feels out of the loop. Cons It’s not really a dislike, just an area for improvement. Customer support could be more responsive and quicker to resolve issues. Overall, the platform is great, but stronger support would make the experience even better. Switched from [Time Clock MTS](https://www.capterra.com/p/138408/Time-Clock-MTS/) I used Homebase at my previous company (Hospitality) Review Source Response from Homebase February 26, 2026 Thank you for being a longtime Homebase user — we truly appreciate your trust over the years! We’re so glad to hear that Homebase keeps your team connected and that it’s become a reliable, go-to tool for daily communication and scheduling. We also appreciate your candid feedback about customer support responsiveness. We’re continuously working to improve our support experience and ensure issues are resolved as quickly and smoothly as possible. Thanks again for your thoughtful review and for choosing Homebase! BV Bien V. Manager Individual & Family Services Used the software for: Less than 6 months ### "Very Useful but too expensive for basic use" April 22, 2026 3.0 Very useful but you have to pay for even the most simple uses, since they don’t include those in the free basic option that they offer. Pros It was easy to use and navigate the app. It allowed me to easily schedule my employees and alert them of any changes to their or the whole team’s schedule.i also liked that it includes the employee’s location at the time of clocking in. Cons The free basic access does not allow you to do simple things like clock in, which is why I downloaded it in the first place. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase I’ve used it before when employed by another business and liked the ease of use. Review Source Response from Homebase April 23, 2026 Thank you for your review! We're glad Homebase's scheduling, team alerts, and location-based clock-in features have made managing your team easier. We appreciate your feedback on the free plan limitations and will share it with our team. Thank you for being part of the Homebase community! ES Erik S. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "Homebase Review" August 29, 2025 5.0 Homebase is great easy to set up and use very affordable. The platform has job posting and HR as well into this amazing system. Pros Homebase has everything you need in one platform from messaging, scheduling, time clock, requesting time off and change shifts. Customer service is great and the payroll is super easy to use and set up. Cons Homebase doesn’t have any cons in the platforms as everything a small business will need is included into one affordable simple to use system. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing Homebase Homebase hands down was the best priced, overall had more satisfied customers and great customer service. The price was very affordable for what they offer. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[ClockShark](https://www.capterra.com/p/155467/ClockShark/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Seeking an all in one more affordable platform that actually works and home base is that. There are no other programs close. Review Source DM Devin M. Owner Construction Used the software for: Less than 6 months ### "Sad sight for any client based company " December 6, 2025 3.0 Not one that I will ever be able to give a chance for my use again. Paid $500!” Roughly for a year. Used it less that 30 days and asked to cancel and refund and 4 month now and have yet to receive my refund. Pros Unfortunately not a highly recommended use for anything. Highly priced for the quality of service to help answer any question or provide any additional assistance on guidance. Cons When setting up payroll for a new business they will not allow you to fully account for state/ federal taxes on payroll until you obtain a UI rating which cannot be done until you pay your first employee $1500+ in payroll payments. So pretty useless to have if they don’t allow you to pay anyone until info is provided which can’t be done until payment was processed Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Homebase Cost effective for a small new business but was not worth the money I spent and lost sadly. Review Source Response from Homebase January 5, 2026 Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. We appreciate you taking the time to outline the challenges you encountered with payroll setup and billing. Feedback like this is important for helping us better understand where expectations were not met, and we thank you for sharing your perspective. KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Great employee management software for small business" July 17, 2025 5.0 This platform has been a game changer for my small business. It is easy to use, their support is always prompt and helpful, and it saves me several hours of work every week! Pros Homebase has easy to use features, I didn't feel like I needed a long training session to learn how to use the platform. It's intuitive, user-friendly, and packed with features. We love the fact that scheduling, timecards, payroll and employee messaging are all in one system, our previous system only offered payroll. Cons The auto-scheduling tool seemed so exciting, since I run a daycare and we have constantly changing schedule needs. However, it never worked well at all. I tried putting in all of the information but it would schedule people all over the place, leave classrooms without a teacher, or schedule staff for times they weren't available. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto gave us so many headaches with the system going down at random times, and their customer support was never very helpful. Review Source RR Rimantas R. Site Reliability Engineer Information Technology and Services Used the software for: 2+ years ### "Different, uncomplicated and the tool is great too." June 11, 2025 5.0 Process flows, communication and messaging between departments. Recruiting, employment contracts, communication with employees and much more. Pros Centralized management of all employees data, with numerous configuration options for working time and contract types. It also offers options for implementing custom requirements and meeting regulatory requirements using APIs, custom workflows and employee questionnaires. Cons We would like to see more export options configurable via the GUI, for example, for creating performance reports based on time tracking. It would also be nice to be able to centrally export and archive all employees data into a single document. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Personio](https://www.capterra.com/p/158622/Personio/)[HRlab](https://www.capterra.com/p/168681/HRlab/) No specific reason for my switch but I wanted to test other platforms and I really like Homebase. Review Source JH Junaid H. CEO Furniture Used the software for: Less than 6 months ### "Homebase Review" March 4, 2025 2.0 Not great at all. Terrible user interface and everything seems scattered. Pros It handles employee weekly pay easily, job scheduling, and in-app messenging. Cons The mobile app is horrendous, very difficult to navigage scheduled jobs, assigned jobs, and completed jobs. Cant add job photos, hard to tell if a shift was picked up by an employee after posting. Using the desktop version is not feasible as we need to access the app on the go. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Connecteam's free trial is limited to a maximum of 10 users. Our admin team takes up 3 users, so we only have spots for 7 workers. To not be limited to just 7 workers on app, we moved to Homebase. Review Source PG Paul G. Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "Easy To Use" February 16, 2025 4.0 Homebase is easy to use. It meets the needs of a small operation like mine. Pros Scheduling is easy. My employees have gotten used to checking the app for their schedules. Cons A bit pricy for a minor upgrade. I don't need all the bells and whistles, but I'd pay a small upgrade fee for the features available in scheduling upgrade. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Mobile notifications and alerts are essential. Review Source JG Jesus G. Case Worker Mental Health Care Used the software for: 2+ years ### "Time tracker with GPS location" May 1, 2026 5.0 More good things, than bad, overall a great way to keep track of your hours, especially for works that need to clock in on the road, and you need to have a precise location for the clock ins. Pros Great app to keep track of time, it integrates GPS which allows for precise location. It includes some functions to allow to communicate with your team, this is great when you need to coordinate work. It is very easy to use and intuitive, it does take a little setup, but once you have it set, it is very easy to use. It predicts your pay, and offers some options to get an advance on your paycheck. Cons sometimes this can freeze and crash, it has happened a couple of times. Customer support might take a while to answer, and is not always as accurate. Review Source Response from Homebase May 7, 2026 Thank you for the thoughtful review! We're thrilled to hear that Homebase has been a great app for keeping track of time, and that the GPS-enabled clock-ins, precise location tracking, and team communication tools are helping you coordinate work effectively. It's wonderful to know you've found the platform easy to use and intuitive, and that features like pay predictions and paycheck advances are adding value. We're sorry to hear about the occasional freezing and the customer support experience—we'll pass this along to the appropriate teams so we can continue improving. Thank you for being part of the Homebase community! Julie D. Operations Manager Mental Health Care Used the software for: 1-2 years ### "An All Encompassing HR System" November 10, 2025 5.0 Overall, I really like HomeBase and I recommend it to the other businesses I have consulted/worked with. Pros I love the scheduling features, doing payroll is super quick and easy, and if I need help with anything the Customer Support is always very helpful! Also the time sheets are great for tracking my employees time and adding manager notes! Cons While I do like scheduling- when I am building schedules sometimes things change- when I add a note to the shift and want to apply that note to other shifts already scheduled, it'll add a new shift instead of adding it to the existing one. It makes having to edit my published schedule VERY annoying. Review Source SM Soren M. Server Food & Beverages Used the software for: 1-2 years ### "Simple, easy, and cost-effective" January 27, 2026 4.0 My coworkers and I found it efficient, effective. With the cost of the platform. You get what you pay for. Pros I liked how effective the time tracking tool was! I could easily log and view a summary of my hours. Cons There were troubles with my staff being able log in and out the system. Homebase did not have an auto clock-out feature. Review Source Response from Homebase February 6, 2026 Thank you for your feedback! We’re glad to hear you found our time tracking tools effective and easy to use, especially when it comes to logging hours and viewing summaries. We appreciate you calling out the login challenges and the lack of an auto clock-out feature — feedback like this helps guide future improvements. It’s great to hear that overall you and your coworkers found Homebase efficient and a good value for the price. Thank you! Reynald Ryan V. Owner Retail Used the software for: Less than 6 months ### "All-in-one platform" January 1, 2026 5.0 Overall, so far, it is working in my team and happy to utilize all its feature. My team and me are all happy in the app. Pros Availability of client support service. Value for money. User-friendly. Team collaboration and communication chat feature. Scheduling and time tracking made easy. Cons Nothing so far so good! In the future for loyalty clients, suggestion and recommendation would be to be adding a loyalty rewards or discount program. Review Source Response from Homebase January 6, 2026 Thank you for the thoughtful review — we’re glad Homebase is working well for your team. It’s great to hear that our customer support, ease of use, team communication, scheduling, and time tracking features are helping your team collaborate and stay organized. We’re especially happy to know your entire team is enjoying the app. We also appreciate your suggestion around loyalty rewards for long-time customers. Feedback like this helps guide how we continue improving Homebase for growing teams. Thanks again for sharing your experience — we’re excited to keep supporting your team. KB Kimberly B. Office Manager Insurance Used the software for: 2+ years ### "Nice time tracking software, but clunky. " September 15, 2025 4.0 Nice time tracking software, but clunky. The reporting is barely satisfactory, and we are still having to make calculations. Pros Easy tracking software for employee time off. It is simple for employees to use, and includes GPS validation if the employee uses their mobile device. Cons The website is not well organized at ALL. I am constantly having to click into multiple menus to find what I need. Nothing is where it feels natural to be, and there are too many options across a bunch of different places that all should be in the same menu. Holidays can be programmed for if an employee clocks IN for the day, but not for a holiday that isn't worked. Review Source AP Angela P. Director Mental Health Care Used the software for: 2+ years ### "Great for single locations" September 10, 2025 4.0 Overall, we used Homebase for 5 years at this location. It worked when we needed it and we have simply outgrown it. Pros Homebase has a generally easy to use platform. It does a good job of allowing people to clock in and out for shifts and to create their schedule. Cons Homebase did not allow us to track hours across multiple locations unless we paid extra for it. It was not able to limit number of people on a shift, to our knowledge. Review Source CG Chancey G. Office manager Automotive Used the software for: 1-2 years ### "All-in One app to schedule and communicate " August 30, 2025 5.0 This app took all the chaos of scheduling my entire team and turned it into a easy open way to communicate as a team or individually which in turn increased the entire morale and productivity of my business. Pros This app allows me and my entire to collaborate on everything from scheduling to specific task for each individual along with allowing them access to their pay. Cons The only downside I have found with this app is that some of my employees have had trouble downloading it. Review Source DI Drew I. General Manager Food & Beverages Used the software for: 2+ years ### "Great for what it is" May 28, 2025 5.0 I was happy with it. We used it for several years across multiple properties. Their customer service was always very friendly and helpful as well. Pros My favorite feature was the dashboard that combined sales and labor in real time to give me percentages and data at a glance. It was also very easy to fix timesheets or clock issues with my phone. Cons I don't dislike anything about it. Their UI was clean and for what it is, it worked very well. I felt the software we moved to has more features for the business as a whole that includes the features homebase has. But homebase, for what it is, worked great! Review Source MN Melody N. Volunteer Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Homebase- helpful scheduling and communication software for employees! " September 4, 2025 5.0 Overall it's been a great experience, customer service has been very helpful when needed, and the platform is easy to use, along with the mobile app. Pros It's ease of use! Super helpful for scheduling, communication and accessing team contact information quickly and effectively. Cons I exclusively use it for volunteers right now, it'd be really helpful if there was a setting that was specifically for volunteers, so that they didn't get a bunch of information that didn't pertain to them. Review Source VR Verified Reviewer Coordinator Education Management Used the software for: Less than 6 months ### "Superior Payroll Platform " August 16, 2025 5.0 Pros Excellent payroll app with convenient features including time tracking, clocking in and out, scheduling, and direct messages. Cons Homebase only allows clocking in and out at a precise location within company boundaries. You cannot be outside of the building premises. Review Source CV Chelsea V. Director Child Day Care Services Used the software for: 1-2 years ### "Homebase Review" May 3, 2025 4.0 Its a very user friendly app that works well for our child carw center Pros Eaay to create and send schedules to staff at our child care Cons It signs out randomly. Sometimes does not let then clock in. Review Source DP Dustin P. Owner Hospitality Used the software for: 1-2 years ### "Business owner user " April 9, 2025 4.0 It’s a great app/service all of my employees love the ease of it, as do I. Pros I like how I can manage both of our locations in one dashboard Cons I dislike the constant upsell of services, even after I decline. Review Source BN Baylee N. Talent Telecommunications Used the software for: 6-12 months ### "Homebase Review " May 24, 2025 5.0 I love this platform, it is easy to use. It also has superior customer service, this is an innovative platform. Pros The accessibility of the platform. I found this platform very easy to use, everything was highlighted very well. Cons Nothing that I can think of right now, this platform is easier to use than most of the platforms I have used in the past. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.