--- title: "Homebase Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Homebase the right Payroll solution for you? Explore 1153 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153076/Homebase/reviews/" page_type: "reviews" language: "en" --- Homebase 4.6 (1153) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 7th, 2026 # Reviews of Homebase Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews BV Bien V ManagerIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It allowed me to easily schedule my employees and alert them of any changes to their or the whole team’s schedule.i also liked that it includes the employee’s location at the time of clocking in.“ April 22, 2026 JR Jamie R Chief Operations OfficerMachinery, 11 - 50 employeesUsed the software for: 1-2 years. “Finally, I cancelled my service and they still charged my account, again tried to get this fixed but AI did not understand and I did not receive a call back, I had to call the sales phone number to actually find someone who was capable of fixing my problem. “ April 13, 2026 JB Joe B System AdministratorRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “As the IT Admin at a busy coffee shop, I've evaluated and implemented dozens of tools over the years to keep our POS running smoothly, staff managed efficiently, and labor costs under control.“ June 4, 2026 JH Jeff H Front end ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I’ve run into a few minor bugs and occasional delays with syncing, which can be frustrating when things are time-sensitive.“ June 24, 2026 JH Jeff H Front end ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It’s made things like scheduling employees, tracking hours, and keeping up with team communication a lot easier because everything is in one place.“ June 24, 2026 AP Angela P DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Homebase did not allow us to track hours across multiple locations unless we paid extra for it.“ September 10, 2025 Stenie O CEO AdminRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “It is secure for management to make their schedule, and for employees to access it on their mobile devices.“ March 12, 2026 JP Janna P ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The mobile app can be a bit glitchy or slow at times, and more useful features are only available on the paid plans.“ November 13, 2025 ## Showing most helpful reviews Showing 1-25 of 1153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Manager of EMS - previous employer Hospital & Health Care Used the software for: 2+ years ### "Best employee scheduling app/software" February 18, 2025 5.0 I have been a homebase user for over 5 years and have recommended it to several other workplaces and employee managers. Tech support has always been great to work with and issues are handled in a timely manner. I love the ease of use and user friendly mobile application. Pros Ease of creating shifts, schedules. User friendly interface. Easy drag and drop shift assignments. Reasonable costs. Cons I don’t really have any cons about this product. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Sling](https://www.capterra.com/p/142542/Sling/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Homebase Price, ease of use. Customer support. Mobile application. Review Source ES Erik S. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "Homebase Review" August 29, 2025 5.0 Homebase is great easy to set up and use very affordable. The platform has job posting and HR as well into this amazing system. Pros Homebase has everything you need in one platform from messaging, scheduling, time clock, requesting time off and change shifts. Customer service is great and the payroll is super easy to use and set up. Cons Homebase doesn’t have any cons in the platforms as everything a small business will need is included into one affordable simple to use system. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing Homebase Homebase hands down was the best priced, overall had more satisfied customers and great customer service. The price was very affordable for what they offer. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[ClockShark](https://www.capterra.com/p/155467/ClockShark/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Seeking an all in one more affordable platform that actually works and home base is that. There are no other programs close. Review Source Davinder T. Owner Restaurants Used the software for: 1-2 years ### "Good and Easy, but..." January 23, 2026 3.0 We use homebase for two different businesses. Overall it is good and easy to use, however they have some back end problems. When logging out of one of my accounts and into another, things get messed up. Sometimes it logs me into the wrong account. Sometimes it logs me into the right account but won't show any data. On the PC I can use incognito mode to log in and it is all good, but the app doesn't work that way, so I have to use the app for just one of my companies. That is a bit of a pain. The pricing is fair, but if the backend issues don't get resolved, I will look for a different solution. Pros Homebase is a easy software to learn. It covers the basics of what we need to do to schedule our team and communicate with them. Cons There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. For example, overtime calculation across sites. Or another example would be attaching documents to team members. These things would help, but the price jump to turn them on is too extreme. Review Source Response from Homebase January 27, 2026 Hi — thank you for your thoughtful feedback. We’re glad to hear Homebase has been easy to use for scheduling and team communication across your businesses. We appreciate your notes on feature access and pricing, as well as the backend issues you’ve experienced when switching between accounts. That’s understandably frustrating and not the experience we aim to provide. We’d love to help get this resolved. You can reach our team directly via in-app chat or email, and we’ll be happy to take a closer look at your setup. Thanks again for sharing your experience — we truly value the feedback. — The Homebase Team JH Jeff H. Front end Manager Medical Practice Used the software for: 2+ years ### "Great for Small Businesses Looking to Stay Organized" June 24, 2026 4.0 Overall, I’ve had a pretty positive experience with Homebase. It’s made things like scheduling employees, tracking hours, and keeping up with team communication a lot easier because everything is in one place. It’s simple enough for both managers and staff to use without much training, and it has definitely cut down on a lot of the back-and-forth that used to come with managing schedules. There are occasional small glitches or syncing issues, but nothing that has seriously disrupted how we use it day to day. Pros In terms of value, I think Homebase offers a lot for the price, especially for small businesses. It’s nice having scheduling, time tracking, messaging, and payroll-related tools all bundled together instead of having to juggle multiple apps. Customer support has been helpful when I’ve reached out, although sometimes it does take a bit longer to get a response depending on how busy they are. Cons It’s not perfect. I’ve run into a few minor bugs and occasional delays with syncing, which can be frustrating when things are time-sensitive. Some of the reporting and customization options also feel a bit limited if you need something more advanced. Even so, overall it’s been a reliable tool that makes managing a team a lot less stressful. Review Source Response from Homebase July 1, 2026 Thank you for your thoughtful review. We're glad Homebase delivers strong value for your small business by bringing scheduling, time tracking, messaging, and payroll together in one place, cutting down on the back-and-forth of managing a team. We're especially pleased it's simple enough for both managers and staff to use with little training. We've shared your feedback on the syncing delays, minor bugs, and advanced reporting and customization options with our product team, and your note on support response times with our support team. We appreciate you helping us improve. Thank you for being part of the Homebase community! KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Great employee management software for small business" July 17, 2025 5.0 This platform has been a game changer for my small business. It is easy to use, their support is always prompt and helpful, and it saves me several hours of work every week! Pros Homebase has easy to use features, I didn't feel like I needed a long training session to learn how to use the platform. It's intuitive, user-friendly, and packed with features. We love the fact that scheduling, timecards, payroll and employee messaging are all in one system, our previous system only offered payroll. Cons The auto-scheduling tool seemed so exciting, since I run a daycare and we have constantly changing schedule needs. However, it never worked well at all. I tried putting in all of the information but it would schedule people all over the place, leave classrooms without a teacher, or schedule staff for times they weren't available. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto gave us so many headaches with the system going down at random times, and their customer support was never very helpful. Review Source DM Devin M. Owner Construction Used the software for: Less than 6 months ### "Sad sight for any client based company " December 6, 2025 3.0 Not one that I will ever be able to give a chance for my use again. Paid $500!” Roughly for a year. Used it less that 30 days and asked to cancel and refund and 4 month now and have yet to receive my refund. Pros Unfortunately not a highly recommended use for anything. Highly priced for the quality of service to help answer any question or provide any additional assistance on guidance. Cons When setting up payroll for a new business they will not allow you to fully account for state/ federal taxes on payroll until you obtain a UI rating which cannot be done until you pay your first employee $1500+ in payroll payments. So pretty useless to have if they don’t allow you to pay anyone until info is provided which can’t be done until payment was processed Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Homebase Cost effective for a small new business but was not worth the money I spent and lost sadly. Review Source Response from Homebase January 5, 2026 Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. We appreciate you taking the time to outline the challenges you encountered with payroll setup and billing. Feedback like this is important for helping us better understand where expectations were not met, and we thank you for sharing your perspective. RR Rimantas R. Site Reliability Engineer Information Technology and Services Used the software for: 2+ years ### "Different, uncomplicated and the tool is great too." June 11, 2025 5.0 Process flows, communication and messaging between departments. Recruiting, employment contracts, communication with employees and much more. Pros Centralized management of all employees data, with numerous configuration options for working time and contract types. It also offers options for implementing custom requirements and meeting regulatory requirements using APIs, custom workflows and employee questionnaires. Cons We would like to see more export options configurable via the GUI, for example, for creating performance reports based on time tracking. It would also be nice to be able to centrally export and archive all employees data into a single document. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Personio](https://www.capterra.com/p/158622/Personio/)[HRlab](https://www.capterra.com/p/168681/HRlab/) No specific reason for my switch but I wanted to test other platforms and I really like Homebase. Review Source BC Brandon C. LLC Member Restaurants Used the software for: 2+ years ### "Homebase for Stand Alone Businesses " April 3, 2025 4.0 We like Homebase we use it for two of our businesses. Its easy to understand. Best used for stand alone business not idea for a mobile food truck because there is lot a locations section. Pros The interface. Ease of understanding the software. Easy to train a manager or assistance manager. If you use Clover it is already tied into their software making it easy for clocking in. Hard to get another clocking in program into Clover. Cons Main con is I don't think you can't use it for multiple locations even if its within your same one business. You have to purchase a second or third subscription for multiple locations. Not ideal for a mobile food truck. Much more for stand alone business. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase Scheduling Ease, documents from our hiring software load right in. Review Source AM Alexandra M. Manager Retail Used the software for: 1-2 years ### "Homebase is TOP TIER" March 31, 2025 5.0 Great app, fantastic, gets a lot of use by us and our team! Pros User-Friendly, Clean Interface, Many Features Cons Signing up for plans can be a little confusing! Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Homebase Homebase is light years better than all of the other apps we tried, the cleanest and easiest to use!!!! Switched from [Crew](https://www.capterra.com/p/165481/Crew/) Crew was bought out and the new app interface replacing it was nowhere near what crew was, so we had to look for something new that matched our needs! Review Source Response from Homebase April 2, 2025 Hi Alexandra, We're so happy to hear that Homebase stands out as a top-tier solution for you and your team. Making team management simple and user-friendly is our goal, so it’s great to know that our clean interface and features are helping you stay on top of things! We appreciate your feedback on the sign-up process and will keep working to make it even smoother. If you ever need assistance or have suggestions, don’t hesitate to reach out. We're grateful to have you on board! TC Tom C. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Homebase is FANTASTIC!" March 3, 2025 5.0 The very best decision we have made that reduced our time with payroll and improved our recored keeping! Both management and our staff have been very happy with our move to Homebase! Pros We used ADP for 6 years. When we moved to Homebase we decreased our time doing payroll and onboarding. The system is rock solid and very easy to use. When I have a question, they are very responsive. The Homebase team is fantastic! Cons In our business the government requires breaks every 4 hours and in order to make sure that time is deducted by the system, we have to manually enter it for each employee's shift. While it does not take too long, it could easily be automated and I know other payroll system do it automatically. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP cost too much and had poor integrations with scheduling and remote onboarding and poor document storage. Review Source PG Paul G. Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "Easy To Use" February 16, 2025 4.0 Homebase is easy to use. It meets the needs of a small operation like mine. Pros Scheduling is easy. My employees have gotten used to checking the app for their schedules. Cons A bit pricy for a minor upgrade. I don't need all the bells and whistles, but I'd pay a small upgrade fee for the features available in scheduling upgrade. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Mobile notifications and alerts are essential. Review Source AG Alia G. Owner Construction Used the software for: Less than 6 months ### "Great Product " April 16, 2025 5.0 My overall experience was very positive even though it was my first time using the software and i didnt know very much it originally Pros The ease of use with the intergration of my scheduling, payroll and time clocks with my business and employees Cons Im not sure what I would say i liked the least the software was all around produvtive and essential for me Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Wanted to try and see if there was a product that was a better fit for me and my business Review Source VR Verified Reviewer Interpreter Education Management Used the software for: 1-2 years ### "Recommend for sure" March 9, 2026 5.0 Overall I have enjoyed using this software because it is very helpful and very well displayed, and they offer good products. Pros I like that you can navigate this software with minimal directions. Everything is very well displayed, you don't get lost. Cons The least I like about it are all the notifications you get sent to your email. You have to go to settings and change that. Review Source Response from Homebase March 11, 2026 Thank you for taking the time to share your experience! We're pleased to hear that the interface is intuitive and that our product display has supported a positive experience for you. We appreciate your feedback regarding email notification defaults and have taken note of this as an area for improvement. It's great to know that overall, the platform has been a valuable tool for your needs. We look forward to continuing to support you! Tomoya K. Sales associate Farming Used the software for: 6-12 months ### "Homebase is convenient." January 9, 2026 5.0 My overall experience with homebase was positive. The app is very secure. I love being able to clock in and out on my mobile phone once I have reached my work location. Pros I love how easy it is to understand homebase. The convenience of viewing your work schedule and viewing your paystub is a positive. Cons There was nothing that I did not like about homebase. You can easily check your schedule from any location. Review Source Response from Homebase January 12, 2026 Thank you for the feedback! We’re glad to hear you find Homebase easy to use and convenient for viewing schedules and paystubs from anywhere. It’s great to know the mobile time clock and location-based clock-in help make your workday smoother and more secure! We appreciate you taking the time to share your positive experience. CC Chris C. Payroll Manager Hospitality Used the software for: 2+ years ### "Gets the job done" December 26, 2025 4.0 Overall, it was good. We had a small employee base using it and it got the job done. It was a bit manual since we use a different payroll provider and had to manually input the hours. I'd recommend it for smaller businesses. Pros My favorite feature is that everyone could see who was currently clocked in. This made sure no one was contacting others during a time while they were off the clock. Our new timekeeping system through payroll's time and labor does not have this feature. Cons It did not have the ability for employees to update their own time cards with a request to an administrator. As the admin, I had to ask for a correction and manually updated versus receiving a request and simply approving. Review Source Response from Homebase January 5, 2026 Thank you for sharing your experience. We’re glad to hear the visibility into who was clocked in helped support better communication across your team, and that Homebase worked well for your small employee base. We also appreciate your feedback around time card adjustments and payroll workflows. Input like this helps us understand how teams use Homebase alongside other systems, and we’re grateful you took the time to leave a thoughtful review. Sierra H. Leasing manager Marketing and Advertising Used the software for: Less than 6 months ### "Make going to work great again ! " January 29, 2026 5.0 My overall experience is one that has been great so far , and my employees love the fact that they are able to clock in from their phone Pros What is like the most is that I’m able to keep up with my worked hours throughout the week . I also love the feature where once I’m clocked out , I’m able to pull money from that days pay which is extremely helpful Cons Nothing . The platform is very self explanatory and user friendly . I created an account and was able to immediately navigate the system . Review Source Response from Homebase February 10, 2026 Thank you so much for the thoughtful review! We’re really glad to hear that Homebase makes it easy for you to track your hours throughout the week and that same-day pay access has been such a helpful feature for you. It’s great to know the platform felt intuitive right from the start—that’s exactly what we aim for. We also love hearing that your team enjoys clocking in from their phones. Thanks for sharing your experience, and we’re excited to keep supporting you and your employees! KB Kimberly B. Office Manager Insurance Used the software for: 2+ years ### "Nice time tracking software, but clunky. " September 15, 2025 4.0 Nice time tracking software, but clunky. The reporting is barely satisfactory, and we are still having to make calculations. Pros Easy tracking software for employee time off. It is simple for employees to use, and includes GPS validation if the employee uses their mobile device. Cons The website is not well organized at ALL. I am constantly having to click into multiple menus to find what I need. Nothing is where it feels natural to be, and there are too many options across a bunch of different places that all should be in the same menu. Holidays can be programmed for if an employee clocks IN for the day, but not for a holiday that isn't worked. Review Source AP Angela P. Director Mental Health Care Used the software for: 2+ years ### "Great for single locations" September 10, 2025 4.0 Overall, we used Homebase for 5 years at this location. It worked when we needed it and we have simply outgrown it. Pros Homebase has a generally easy to use platform. It does a good job of allowing people to clock in and out for shifts and to create their schedule. Cons Homebase did not allow us to track hours across multiple locations unless we paid extra for it. It was not able to limit number of people on a shift, to our knowledge. Review Source CG Chancey G. Office manager Automotive Used the software for: 1-2 years ### "All-in One app to schedule and communicate " August 30, 2025 5.0 This app took all the chaos of scheduling my entire team and turned it into a easy open way to communicate as a team or individually which in turn increased the entire morale and productivity of my business. Pros This app allows me and my entire to collaborate on everything from scheduling to specific task for each individual along with allowing them access to their pay. Cons The only downside I have found with this app is that some of my employees have had trouble downloading it. Review Source DI Drew I. General Manager Food & Beverages Used the software for: 2+ years ### "Great for what it is" May 28, 2025 5.0 I was happy with it. We used it for several years across multiple properties. Their customer service was always very friendly and helpful as well. Pros My favorite feature was the dashboard that combined sales and labor in real time to give me percentages and data at a glance. It was also very easy to fix timesheets or clock issues with my phone. Cons I don't dislike anything about it. Their UI was clean and for what it is, it worked very well. I felt the software we moved to has more features for the business as a whole that includes the features homebase has. But homebase, for what it is, worked great! Review Source jS joyelle S. accounting Entertainment Used the software for: 2+ years ### "good app with lots of features" October 31, 2025 4.0 Pros easy to clock in and out on. it also has a chat feature which makes it easy for people to ask for shift changes. geo tracking is available as well Cons it logs people out of the app frequently which can be a pain especially when you need to clock in quickly Review Source BM Brandon M. General Manager Restaurants Used the software for: 2+ years ### "Great for Small Businesses." March 29, 2025 5.0 No complaints with Homebase except for the Cash Out requirements. Pros Homebase is simple, straight forward, and intuitive for administrators and employees alike. The recruiting features are very nice and we received over 100 candidates in the first week. Cons I do not like the requirements for the Cash out feature for receiving a portion of pay early. Review Source Response from Homebase April 2, 2025 Hi Brandon, Thank you for your thoughtful review! We're so glad to hear that Homebase has been a simple and intuitive solution for your business, and that our recruiting features helped you connect with so many candidates so quickly! 🎉 We appreciate your feedback on the Cash Out feature and understand how important flexibility is when it comes to payroll. We’re always looking for ways to improve, so we’ll be sure to share your thoughts with our team. If you have any other feedback or need support, we’re here to help! JB John B. Treasurer Civic & Social Organization Used the software for: 1-2 years ### "Homebase is a solid timekeeping option for small businesses." January 31, 2025 4.0 Homebase has been excellent for our small business, it offers the basic timekeeping tools that we need, plus many other features that can be added to your subscription. Pros It's easy for new users to get set up. Users can log time for multiple jobs or projects. Cons The only option for capturing time by a worker is to use a timeclock system, they can not manually enter time worked for a specific date. Review Source EH Emily H. PCC Medical Practice Used the software for: 6-12 months ### "I like this product!" March 21, 2025 5.0 It is really a COOL tool! I just wish we used it more than we do. Pros I like that you can post notes to your coworkers!! Cons We don't use it for time clock purposes or anything other than showing our current schedules. Review Source Response from Homebase March 28, 2025 Hi Emily, Thanks for your review! We're so glad you’re enjoying Homebase, especially the ability to share notes with your coworkers. It’s a powerful tool beyond scheduling, and we’d love to help you explore more ways to make the most of it! If you're ever interested in learning how Homebase can support your team even further, our support team is always happy to share ideas. Let us know how we can help! NH Nathan H. Chiropractor Alternative Medicine Used the software for: 2+ years ### "Great time tracking software" March 11, 2025 5.0 Pros Ease of use for time clock tracking and employee scheduling. Cons It works as promised with no issues to the interface. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.