# Homebase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Homebase the right Payroll solution for you? Explore 1149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153076/Homebase/reviews --- Homebase 4.6 (1149) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Homebase Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Streamlined and intuitive platform 95% positive reviews out of 236 Most users report ease of use simplifies daily tasks, onboarding, and training, improving overall productivity. Limited payroll and pricing flexibility 45% negative reviews out of 102 Some users say pay and wages features are restricted, with key functions locked behind higher-priced plans and refund challenges. Davinder T Owner, 11 - 50 employees. "There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. " Centralized team collaboration tools 94% positive reviews out of 89 Most reviewers describe team communication as efficient, enabling quick messaging, schedule sharing, and improved coordination. Chancey G Office manager, 2 - 10 employees. "This app took all the chaos of scheduling my entire team and turned it into a easy open way to communicate as a team or individually which in turn increased the entire morale and productivity of my business." Frequent glitches and malfunctions 51% negative reviews out of 78 Some reviewers indicate bugs and issues disrupt timekeeping, cause login errors, and hinder reliable daily operations. Comprehensive time management features 93% positive reviews out of 85 Most users comment time tracking is accurate, accessible, and simplifies managing employee hours and schedules. Gio V Sales Coordinator, 11 - 50 employees. "Homebase makes employee scheduling, time tracking, and communication very easy and saves managers a lot of time." Slow response and lag problems 81% negative reviews out of 42 Most users report performance and speed issues, with frequent lag, slow loading, and time-consuming updates frustrating workflows. Emir I Dispatch Operations and Quality Manager, 11 - 50 employees. "One area where Homebase could improve is the occasional lag in the app, which sometimes made it difficult to update schedules in real-time." ## Showing most helpful reviews Showing 1-25 of 1149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Manager of EMS - previous employer Hospital & Health Care Used the software for: 2+ years ### "Best employee scheduling app/software" February 18, 2025 5.0 I have been a user for over 5 years and have recommended it to several other workplaces and employee managers. Tech support has always been great to work with and issues are handled in a timely manner. I love the ease of use and user friendly mobile application. Pros Ease of creating shifts, schedules. User friendly interface. Easy drag and drop shift assignments. Reasonable costs. Cons I don’t really have any cons about this product. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Sling](https://www.capterra.com/p/142542/Sling/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Homebase Price, ease of use. Customer support. Mobile application. Review Source ES Erik S. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "Homebase Review" August 29, 2025 5.0 is great easy to set up and use very affordable. The platform has job posting and HR as well into this amazing system. Pros has everything you need in one platform from messaging, scheduling, time clock, requesting time off and change shifts. Customer service is great and the payroll is super easy to use and set up. Cons doesn’t have any cons in the platforms as everything a small business will need is included into one affordable simple to use system. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing Homebase hands down was the best priced, overall had more satisfied customers and great customer service. The price was very affordable for what they offer. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[ClockShark](https://www.capterra.com/p/155467/ClockShark/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Seeking an all in one more affordable platform that actually works and home base is that. There are no other programs close. Review Source Davinder T. Owner Restaurants Used the software for: 1-2 years ### "Good and Easy, but..." January 23, 2026 3.0 We use for two different businesses. Overall it is good and easy to use, however they have some back end problems. When logging out of one of my accounts and into another, things get messed up. Sometimes it logs me into the wrong account. Sometimes it logs me into the right account but won't show any data. On the PC I can use incognito mode to log in and it is all good, but the app doesn't work that way, so I have to use the app for just one of my companies. That is a bit of a pain. The pricing is fair, but if the backend issues don't get resolved, I will look for a different solution. Pros is a easy software to learn. It covers the basics of what we need to do to schedule our team and communicate with them. Cons There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. For example, overtime calculation across sites. Or another example would be attaching documents to team members. These things would help, but the price jump to turn them on is too extreme. Review Source Response from Homebase January 27, 2026 Hi — thank you for your thoughtful feedback. We’re glad to hear Homebase has been easy to use for scheduling and team communication across your businesses. We appreciate your notes on feature access and pricing, as well as the backend issues you’ve experienced when switching between accounts. That’s understandably frustrating and not the experience we aim to provide. We’d love to help get this resolved. You can reach our team directly via in-app chat or email, and we’ll be happy to take a closer look at your setup. Thanks again for sharing your experience — we truly value the feedback. — The Homebase Team Stenie O. CEO Admin Restaurants Used the software for: 1-2 years ### "Homebase- Great Scheduling System and Payroll Integration for Small Businesses." March 12, 2026 5.0 It is a great place for chat and communication. Provides real-time clock-in and clock-out for employees. It is secure for management to make their schedule, and for employees to access it on their mobile devices. It is great for management as it also offers payroll integration. It provides checklist, and task reducing making communication easy. Pros can be accessed from anywhere with just a few clicks. Homebase helps reduce a lot of manual labor. It is definitely value for money as it can be accessed for free. If not, Homebase also has flexible pricing based on the company's needs. It has readily available customer support. Cons It is simple to use, so really nothing to like least about . Considering that the Basics is free, a lot of small businesses can benefit from it. However, if you have more than 10 employees, for example, you can pay for their next cheaper version, and pay a few extra cents to add each extra employee, and benefit more of its features. Review Source Response from Homebase March 12, 2026 Thank you for the kind and detailed review! We're glad Homebase is helping reduce manual work and that our flexible pricing makes it accessible for businesses of all sizes. It's great to hear the scheduling, communication, and payroll integration features are all landing well for your team. We appreciate you taking the time to share your experience! KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Great employee management software for small business" July 17, 2025 5.0 This platform has been a game changer for my small business. It is easy to use, their support is always prompt and helpful, and it saves me several hours of work every week! Pros has easy to use features, I didn't feel like I needed a long training session to learn how to use the platform. It's intuitive, user-friendly, and packed with features. We love the fact that scheduling, timecards, payroll and employee messaging are all in one system, our previous system only offered payroll. Cons The auto-scheduling tool seemed so exciting, since I run a daycare and we have constantly changing schedule needs. However, it never worked well at all. I tried putting in all of the information but it would schedule people all over the place, leave classrooms without a teacher, or schedule staff for times they weren't available. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto gave us so many headaches with the system going down at random times, and their customer support was never very helpful. Review Source DM Devin M. Owner Construction Used the software for: Less than 6 months ### "Sad sight for any client based company " December 6, 2025 3.0 Not one that I will ever be able to give a chance for my use again. Paid $500!” Roughly for a year. Used it less that 30 days and asked to cancel and refund and 4 month now and have yet to receive my refund. Pros Unfortunately not a highly recommended use for anything. Highly priced for the quality of service to help answer any question or provide any additional assistance on guidance. Cons When setting up payroll for a new business they will not allow you to fully account for state/ federal taxes on payroll until you obtain a UI rating which cannot be done until you pay your first employee $1500+ in payroll payments. So pretty useless to have if they don’t allow you to pay anyone until info is provided which can’t be done until payment was processed Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Homebase Cost effective for a small new business but was not worth the money I spent and lost sadly. Review Source Response from Homebase January 5, 2026 Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. We appreciate you taking the time to outline the challenges you encountered with payroll setup and billing. Feedback like this is important for helping us better understand where expectations were not met, and we thank you for sharing your perspective. RR Rimantas R. Site Reliability Engineer Information Technology and Services Used the software for: 2+ years ### "Different, uncomplicated and the tool is great too." June 11, 2025 5.0 Process flows, communication and messaging between departments. Recruiting, employment contracts, communication with employees and much more. Pros Centralized management of all employees data, with numerous configuration options for working time and contract types. It also offers options for implementing custom requirements and meeting regulatory requirements using APIs, custom workflows and employee questionnaires. Cons We would like to see more export options configurable via the GUI, for example, for creating performance reports based on time tracking. It would also be nice to be able to centrally export and archive all employees data into a single document. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Personio](https://www.capterra.com/p/158622/Personio/)[HRlab](https://www.capterra.com/p/168681/HRlab/) No specific reason for my switch but I wanted to test other platforms and I really like . Review Source TC Tom C. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Homebase is FANTASTIC!" March 3, 2025 5.0 The very best decision we have made that reduced our time with payroll and improved our recored keeping! Both management and our staff have been very happy with our move to ! Pros We used ADP for 6 years. When we moved to we decreased our time doing payroll and onboarding. The system is rock solid and very easy to use. When I have a question, they are very responsive. The Homebase team is fantastic! Cons In our business the government requires breaks every 4 hours and in order to make sure that time is deducted by the system, we have to manually enter it for each employee's shift. While it does not take too long, it could easily be automated and I know other payroll system do it automatically. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP cost too much and had poor integrations with scheduling and remote onboarding and poor document storage. Review Source BC Brandon C. LLC Member Restaurants Used the software for: 2+ years ### "Homebase for Stand Alone Businesses " April 3, 2025 4.0 We like we use it for two of our businesses. Its easy to understand. Best used for stand alone business not idea for a mobile food truck because there is lot a locations section. Pros The interface. Ease of understanding the software. Easy to train a manager or assistance manager. If you use Clover it is already tied into their software making it easy for clocking in. Hard to get another clocking in program into Clover. Cons Main con is I don't think you can't use it for multiple locations even if its within your same one business. You have to purchase a second or third subscription for multiple locations. Not ideal for a mobile food truck. Much more for stand alone business. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase Scheduling Ease, documents from our hiring software load right in. Review Source AM Alexandra M. Manager Retail Used the software for: 1-2 years ### "Homebase is TOP TIER" March 31, 2025 5.0 Great app, fantastic, gets a lot of use by us and our team! Pros User-Friendly, Clean Interface, Many Features Cons Signing up for plans can be a little confusing! Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Homebase is light years better than all of the other apps we tried, the cleanest and easiest to use!!!! Switched from [Crew](https://www.capterra.com/p/165481/Crew/) Crew was bought out and the new app interface replacing it was nowhere near what crew was, so we had to look for something new that matched our needs! Review Source Response from Homebase April 2, 2025 Hi Alexandra, We're so happy to hear that Homebase stands out as a top-tier solution for you and your team. Making team management simple and user-friendly is our goal, so it’s great to know that our clean interface and features are helping you stay on top of things! We appreciate your feedback on the sign-up process and will keep working to make it even smoother. If you ever need assistance or have suggestions, don’t hesitate to reach out. We're grateful to have you on board! VR Verified Reviewer Owner Restaurants Used the software for: 2+ years ### "Great scheduling software for small business" April 23, 2025 4.0 We had tried to manage scheduling in house for the first year we were open and realized we needed a centralized program to help manage communication between management and employees. This platform provided that service in an easy to use way. The younger employees very much enjoyed the app format as well. Pros We appreciated the communication features between management and our employees. It also streamlined the scheduling process, provided some HR tools, and integrated with payroll. Cons It is not suitable for a larger business as it's functionality is more on the basic side. We only had 10 paid employees, but we also had 40+ volunteers. While the app was great for scheduling our paid employees, we struggled using it for the volunteers. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase We went with at first because they did have a free version and as a small business that was used to handling scheduling in house, we were skeptical on if we really needed it. Within a month of using the software we realized how crucial it was for us. Review Source SM Samuel M. Popcorn Shop Restaurants Used the software for: 2+ years ### "A wonderful experience with Homebase " November 27, 2024 5.0 It makes my job so easy when it comes to keeping up with employees & tracking their hours. I want to see what the payroll piece will do. While I have a CPA doing my book keeping and doing payroll which cost me 600 monthly for two location. I want to really need to save money. Pros I love the way I can manage my employees schedule using , make schedules, and update pricing. The Clover is the best POS system since sliced bread. Cons I want to use HR, but it's too high for me at this time. I need to get a employee hand book completed and I have yet to do it and I've been using to almost 9 years. Switched from [1Password](https://www.capterra.com/p/176113/1Password/) another clover system with lower cost monthly processing fees Review Source CM Cameron M. Manager Consumer Goods Used the software for: Less than 6 months ### "A very non complex reliable scheduling app!" May 29, 2025 5.0 Very well! I would recommend for others! It is very similar to many scheduling apps, features are easily digestible and employees don’t have a hard time utilizing the features Pros Scheduling with ease! I try different softwares and this is a very reliable scheduling app! Wasn’t hard to understand, love the colors! Cons The pricing but aside from this all is well! Pricing is a huge factor taken into consideration when expiring scheduling apps and this would be considerably on the higher end Switched from [Sling](https://www.capterra.com/p/142542/Sling/) Just to try out different softwares is all and doing so more often in order to leave accurate reviews of course ! Review Source Justin L. General Manager Food & Beverages Used the software for: 1-2 years ### "Does the job/s" March 30, 2026 4.0 Generally I like it fine. I’ve used several apps-‘ especially regarding scheduling, I do wish it worked a little more intuitively - especially on touch devices - overall it works fine. Pros Comprehensive functionality - a one stop shop for all info for all staff. Helps especially from management side to have this in one spot. Cons Occasional glitches, iOS, macOS compatibility - wish the app functioned better for higher level needs- scheduling etc. Review Source Response from Homebase April 1, 2026 Thank you for your review! We're glad Homebase serves as a comprehensive, one-stop solution for your team's needs, particularly from a management perspective. We appreciate your feedback on iOS and macOS compatibility and the scheduling experience on touch devices — we'll pass this along to our product team. Thank you for being part of the Homebase community! SM Soren M. Server Food & Beverages Used the software for: 1-2 years ### "Simple, easy, and cost-effective" January 27, 2026 4.0 My coworkers and I found it efficient, effective. With the cost of the platform. You get what you pay for. Pros I liked how effective the time tracking tool was! I could easily log and view a summary of my hours. Cons There were troubles with my staff being able log in and out the system. did not have an auto clock-out feature. Review Source Response from Homebase February 6, 2026 Thank you for your feedback! We’re glad to hear you found our time tracking tools effective and easy to use, especially when it comes to logging hours and viewing summaries. We appreciate you calling out the login challenges and the lack of an auto clock-out feature — feedback like this helps guide future improvements. It’s great to hear that overall you and your coworkers found Homebase efficient and a good value for the price. Thank you! KB Kimberly B. Office Manager Insurance Used the software for: 2+ years ### "Nice time tracking software, but clunky. " September 15, 2025 4.0 Nice time tracking software, but clunky. The reporting is barely satisfactory, and we are still having to make calculations. Pros Easy tracking software for employee time off. It is simple for employees to use, and includes GPS validation if the employee uses their mobile device. Cons The website is not well organized at ALL. I am constantly having to click into multiple menus to find what I need. Nothing is where it feels natural to be, and there are too many options across a bunch of different places that all should be in the same menu. Holidays can be programmed for if an employee clocks IN for the day, but not for a holiday that isn't worked. Review Source JC Jamie C. Owner Wholesale Used the software for: 1-2 years ### "Efficient and User-Friendly Time Tracking" June 5, 2025 5.0 I've had a great experience using and would highly recommend it to any business or individual looking for a reliable time-tracking solution. One of the features I appreciated most was the ability to clock in and out online convenient and efficient, especially for remote or flexible work environments. Pros is user friendly, reliable, and well-suited for teams of any size. It simplifies time tracking and boosts overall efficiency an excellent tool for managing workforce hours with precision. I also found the Daily Review and Pay Period Review options particularly useful. These features allow you to view and edit timecards with ease, helping you keep an accurate record of hours worked throughout the pay period. Cons There was absolutely nothing I didn’t like about using —it’s reliable, easy to use, and packed with helpful features that made tracking time, breaks, and total hours effortless and accurate. Review Source RW Randy W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Home Base Meets Our Needs" July 13, 2025 5.0 It's been great. I hope they keep their basic features free indefinitely. I've been using them since 2017 ever since I've been using the Clover Mini. Pros It's free for the features that I need which is their time clock app. I'm able to easily edit the time clock as needed and it takes a picture of the person signing in to confirm the person. Cons Nothing that I can think of b/c it's a free so I can't complain. In addition, I don't use all their features so I can't comment on that. Review Source SD Sean D. Owner Restaurants Used the software for: 1-2 years ### "This program will help you save some money. " October 29, 2025 4.0 We started using this about 4 years ago, as a way to help manage our schedule and payroll a bit better, and the idea that employees could swap shifts and have it only approved by MGMT online was very appealing. Pros I like the layout of the program, and the ease of use to get started. It's solid for time-tracking my employees, and they enjoy being able to access their schedule online Cons It's a touch pricey if you have more than one store, and the customer support, while not terrible, does take a little time to get through to. Review Source jS joyelle S. accounting Entertainment Used the software for: 2+ years ### "good app with lots of features" October 31, 2025 4.0 Pros easy to clock in and out on. it also has a chat feature which makes it easy for people to ask for shift changes. geo tracking is available as well Cons it logs people out of the app frequently which can be a pain especially when you need to clock in quickly Review Source BM Brandon M. General Manager Restaurants Used the software for: 2+ years ### "Great for Small Businesses." March 29, 2025 5.0 No complaints with except for the Cash Out requirements. Pros is simple, straight forward, and intuitive for administrators and employees alike. The recruiting features are very nice and we received over 100 candidates in the first week. Cons I do not like the requirements for the Cash out feature for receiving a portion of pay early. Review Source Response from Homebase April 2, 2025 Hi Brandon, Thank you for your thoughtful review! We're so glad to hear that Homebase has been a simple and intuitive solution for your business, and that our recruiting features helped you connect with so many candidates so quickly! 🎉 We appreciate your feedback on the Cash Out feature and understand how important flexibility is when it comes to payroll. We’re always looking for ways to improve, so we’ll be sure to share your thoughts with our team. If you have any other feedback or need support, we’re here to help! VR Verified Reviewer Instructor Education Management Used the software for: Less than 6 months ### "Excellent Payroll Platform" August 16, 2025 5.0 Pros is an excellent payroll platform that is convenient for team collaboration as well as individual use. It allows for easy clock in and out, time tracking, scheduling, and direct messaging. Cons will not allow clocking in or out a few feet away from your company location. You must adjust your position precisely when attempting to clock in or out. Review Source CV Chelsea V. Director Child Day Care Services Used the software for: 1-2 years ### "Homebase Review" May 3, 2025 4.0 Its a very user friendly app that works well for our child carw center Pros Eaay to create and send schedules to staff at our child care Cons It signs out randomly. Sometimes does not let then clock in. Review Source VR Verified Reviewer Coordinator Education Management Used the software for: Less than 6 months ### "Superior Payroll Platform " August 16, 2025 5.0 Pros Excellent payroll app with convenient features including time tracking, clocking in and out, scheduling, and direct messages. Cons only allows clocking in and out at a precise location within company boundaries. You cannot be outside of the building premises. Review Source DW Dee W. owner Restaurants Used the software for: 6-12 months ### "AW Restaurant owner" December 17, 2024 5.0 good, easy to add employees, easy to navigate on. Pros Very easy to use. I love the scheduling tool Cons That you cant have a manager for each business that i have on here. Switched from [Crew](https://www.capterra.com/p/165481/Crew/) they closed their business, so not in use Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.