# Homebase Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Homebase Software - reviews, pricing plans, popular comparisons to other Employee Scheduling products and more. Source: https://www.capterra.com/p/153076/Homebase --- # Homebase Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Homebase ## What is Homebase? Homebase makes employee scheduling fast and accurate with drag-and-drop tools, templates, availability tracking, and auto-alerts for overtime or conflicts. Publish schedules instantly and manage shift swaps and updates in the app to save hours each week. Sign up for your free trial of Homebase today. ## What is Homebase used for? [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Time Clock](https://www.capterra.com/time-clock-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) Recognitions Shortlist Best ease of use Overall rating Based on 1,149 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Streamlined and intuitive platform Centralized team collaboration tools Limited payroll and pricing flexibility Frequent glitches and malfunctions Starting price $30 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Attendance Tracking / 2026 - Employee Scheduling / 2026 - Scheduling / 2026 - Time Clock / 2026 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Calendar / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Homebase alternatives Highest Rated [4.9 (4,793)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,844)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (3,041)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (3,006)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153076/Homebase/alternatives/) ## FAQs about Homebase Overview ### What problems does Homebase solve? Homebase solves scheduling chaos, missed shift updates, inaccurate timecards, and scattered staff communication by centralizing schedules, clock-ins, time-off requests, shift swaps, and team messaging in one app. Small businesses, restaurants, retailers, nonprofits, and managers of hourly or shift-based teams benefit most from faster staffing decisions and cleaner payroll preparation. Answer based on 554 reviews Overview ### Which roles and teams benefit most from Homebase? Homebase is most used by business owners, general managers, and operations leaders who need to build schedules, track time, and control labor costs across shifts. Office and store managers use it to manage attendance and team communication, while executives monitor staffing, payroll readiness, and day-to-day operational efficiency. Answer based on 1122 reviews Overview ### What company size and industries is Homebase built for? Homebase is built for small businesses, with 94% of reviewers from small companies, and it is used most in Food & Beverages at 17%. It also serves retail at 12% and restaurants at 11%, aligning with its focus on scheduling, time tracking, and payroll for service-based local businesses. Answer based on 1147 reviews Features and Usability ### What are the key features of Homebase? Homebase includes core workforce management features like employee scheduling, shift management, time tracking, and clock in/out, plus payroll support with timesheets and wage visibility. Differentiating features include mobile scheduling, shift swapping, time-off requests, team messaging and notifications, and GPS or geofenced time clocks for location-based attendance. Answer based on 605 reviews Pricing ### How much does it cost and what fees or limitations are included? Homebase offers a free Basic plan, with paid tiers starting at $30/month for Essentials, then Plus at 70 and All-in-one at 120; annual billing saves 20%, and a free trial is available. Reviewers call the free version useful for basics, but note some simple features and higher-tier upgrades can feel pricey. Answer based on 161 reviews Integrations ### Which third-party tools and platforms does Homebase integrate with? Homebase integrates with Clover and Square Point of Sale most often in user feedback, plus BambooHR, ADP Workforce Now, and QuickBooks Online. Its catalog shows more than 20 integrations overall, including Gusto, Shopify POS, Lightspeed, Restaurant365, Paychex Flex, Rippling, and Square Payroll across POS, payroll, and HR systems. Answer based on 95 reviews Getting Started and Support ### How easy is it to onboard and train a team on Homebase? Homebase is generally quick to onboard, with in-person training, live online sessions, webinars, videos, and documentation available. Frontline staff and first-time time clock users often get started with little or no training, while managers, business owners, and admins may need more guidance on settings, upgrades, and advanced functionality. Answer based on 20 reviews Getting Started and Support ### What customer support options does Homebase offer, and how do users rate the experience? Homebase offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as quick, friendly, and effective, especially during setup and troubleshooting. Some report inconsistent availability, slower follow-up, and occasional difficulty getting complex issues fully resolved, particularly when bugs or integrations are involved. Answer based on 159 reviews Security ### How does Homebase handle data security and access control? Homebase uses passwords, periodic automatic logouts, multiple permission levels, security admin features, and administrative approval for certain mobile clock-ins. It also supports employees managing their own accounts. Some reviewers want more customizable admin roles, note the lack of two-factor authentication and Touch ID, and mention occasional password or connectivity issues. Answer based on 20 reviews ## Who uses Homebase? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 162 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 162 reviews Administrative 38% Administrative 38% Entrepreneurs/ Owners 13% Health & Medical 8% Customer Services & Support 6% Others 34% Top industries Based on 162 reviews Food & Beverages 33% Restaurants 26% Retail 17% Mental Health Care 12% Other 12% ## Pros and Cons Streamlined and intuitive platform 95% positive reviews out of 236 Most users report ease of use simplifies daily tasks, onboarding, and training, improving overall productivity. Limited payroll and pricing flexibility 45% negative reviews out of 102 Some users say pay and wages features are restricted, with key functions locked behind higher-priced plans and refund challenges. Davinder T Owner, 11 - 50 employees. "There are features that would be helpful but are not included lower tier plans, but don't warrant the change in pricing to go to a higher tier. " Centralized team collaboration tools 94% positive reviews out of 89 Most reviewers describe team communication as efficient, enabling quick messaging, schedule sharing, and improved coordination. Chancey G Office manager, 2 - 10 employees. "This app took all the chaos of scheduling my entire team and turned it into a easy open way to communicate as a team or individually which in turn increased the entire morale and productivity of my business." Frequent glitches and malfunctions 51% negative reviews out of 78 Some reviewers indicate bugs and issues disrupt timekeeping, cause login errors, and hinder reliable daily operations. Comprehensive time management features 93% positive reviews out of 85 Most users comment time tracking is accurate, accessible, and simplifies managing employee hours and schedules. Gio V Sales Coordinator, 11 - 50 employees. "Homebase makes employee scheduling, time tracking, and communication very easy and saves managers a lot of time." Slow response and lag problems 81% negative reviews out of 42 Most users report performance and speed issues, with frequent lag, slow loading, and time-consuming updates frustrating workflows. Emir I Dispatch Operations and Quality Manager, 11 - 50 employees. "One area where Homebase could improve is the occasional lag in the app, which sometimes made it difficult to update schedules in real-time." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Database 4.6 (236) 66.10% of 236 reviewers that rated this feature as important or highly important You can store and access all employee information, including contact details, roles, and performance notes, in one place. Reviewers indicate it’s user-friendly, helps with payroll and scheduling, and makes staff management easier, though some report occasional bugs with document uploads. Mobile Access 4.6 (219) 64.38% of 219 reviewers that rated this feature as important or highly important This aspect lets you and your team access schedules, clock in/out, and communicate from mobile devices. Reviewers appreciate the convenience, real-time updates, and ability to manage on the go, but some mention reduced tablet support and occasional app usability issues. Timesheet Management 4.7 (176) 60.80% of 176 reviewers that rated this feature as important or highly important With this capability, you can easily track, edit, and approve employee hours, breaks, and overtime for payroll. Reviewers appreciate the intuitive interface, real-time updates, and seamless payroll integration, though some mention QuickBooks integration issues and occasional manual corrections. Employee Scheduling 4.7 (145) 61.38% of 145 reviewers that rated this feature as important or highly important Homebase offers a simple drag-and-drop scheduling tool that lets you quickly assign, adjust, and replicate shifts. Users think it’s intuitive, easy to update, and love instant mobile notifications, shift swaps, and templates, though a few mention missing visual formatting and color-coding options. Online Time Clock 4.7 (143) 49.65% of 143 reviewers that rated this feature as important or highly important It gives you a straightforward way for employees to clock in and out from various devices, track hours, and control early clock-ins. Some reviewers find it easy and reliable, with GPS and notifications, but note occasional glitches and limited device compatibility. Payroll Management 4.3 (215) 60.00% of 215 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Homebase 101 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Automate recording of time to reduce human error Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track billable hours and/or non-billable expenses for work performed Track and manage schedules and meetings via an integrated calendar Record candidates' information such as role, professional qualifications, experiences, skills or attributes Record interactions, notes, and developments with candidates Web page to host job postings, show role descriptions or receive applications from potential candidates Communicate using direct chat or messages within the system Track employees' arrival and departure timings for payroll purposes Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Digitally deposit correct payroll amounts into individual employee's bank accounts Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Digitally sign online documents Manage, store and organize emails within the system or via third-party apps You can store and access all employee information, including contact details, roles, and performance notes, in one place. Reviewers indicate it’s user-friendly, helps with payroll and scheduling, and makes staff management easier, though some report occasional bugs with document uploads. Tools to improve and measure employee satisfaction and involvement Create and share a new employee handbook with helpful information Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Homebase offers a simple drag-and-drop scheduling tool that lets you quickly assign, adjust, and replicate shifts. Users think it’s intuitive, easy to update, and love instant mobile notifications, shift swaps, and templates, though a few mention missing visual formatting and color-coding options. Public or private sharing of digital files such as documents, audio/video, images, and more Track employee time off under the family and medical leave act (FMLA) Software that is accessible through the cloud with an active internet connection Designed for small businesses Form predictions based on past and present data/trends Group messaging lets multiple people carry on a group conversation Automatically find mutually available meeting time slots across multiple calendars Plan, organize and set up the date, time and location of a candidate's individualized interview Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Calculate labor costs associated with employing a workforce, including wages, salaries, benefits Report on the allocation and distribution of labor costs across projects Manage the attendance, schedule, and payroll of the labor workforce Manage and track employee attendance Communicate using messages within the system This aspect lets you and your team access schedules, clock in/out, and communicate from mobile devices. Reviewers appreciate the convenience, real-time updates, and ability to manage on the go, but some mention reduced tablet support and occasional app usability issues. Notifications via mobile devices Access the system via a mobile application Manage and support multiple locations Different tiers of pricing and billing for different employees and situations Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Track employee and task times without internet connection Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service It gives you a straightforward way for employees to clock in and out from various devices, track hours, and control early clock-ins. Some reviewers find it easy and reliable, with GPS and notifications, but note occasional glitches and limited device compatibility. Track employee and task times using internet connection Create orientation programs for new employees or students Manage and record overtime hours for hourly employees Manage employee salary processes, data, taxes, and records administration efficiently View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Clock in and out online or with a card Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Assign available resources to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Upload and store resumes Assign and distribute work schedules to individual employees or teams within an organization Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Facilitate the scheduling and coordination of employee shifts Schedule shifts via online calendars and available employees Managing and trading shift details between employees Track and manage sick leave time Send messages via SMS Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) With this capability, you can easily track, edit, and approve employee hours, breaks, and overtime for payroll. Reviewers appreciate the intuitive interface, real-time updates, and seamless payroll integration, though some mention QuickBooks integration issues and occasional manual corrections. Request, track, and manage time off requests and vacation time Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (1,147) 4.5 Based on 1,147 reviews ## Pricing Value for money 4.6 (971) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/153076/Homebase/pricing/) Essentials $30.00 Usage Based,Per Month It includes: - Unlimited employees - Advanced scheduling - Advanced time tracking - Team Communication - Payroll add-on available - Save 20% with annual plans Plus $70.00 Usage Based,Per Month It includes: - Hiring - PTO & time-off controls - Departments & permissions - Payroll add-on available - Save 20% with annual plans All-in-one $120.00 Usage Based,Per Month It includes: - Employee onboarding - Labor cost management - HR & compliance - Payroll add-on available - Save 20% with annual plans Value for money 4.6 (971) 4.6 Based on 971 reviews ## Integrations [ ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/)[ Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Gusto](https://www.capterra.com/p/131882/Gusto/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (915) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (915) 4.5 Based on 915 reviews ## User reviews Overall rating 4.6 Based on 1,149 reviews Filter by rating 5(830) 4(240) 3(53) 2(10) 1(16) Mentioned topic Sorted by most recent RD Rita D. Executive Admin Retail ### "Neat simple app for all that we need!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 6, 2026 We were customers a few years ago, before they did payroll, so we tried another system that was complex and confusing. Once they added payroll for nonprofits, we signed up again and are happy we did! Pros It's very simple and user-friendly. It does payroll, time tracking and scheduling all in one place. Previously, we had to use two separate apps to get all these features. Cons it doesn't connect with our small proprietary POS system for sales numbers, but that's not a big deal for us. They did mess up on our taxes and owe us for taxes they paid in error. It's taking a long time for them to respond to that. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) [Paylocity](https://www.capterra.com/p/86714/WebPay/) Paylocity was to complex and hard to understand. Gusto didn't have time tracking and scheduling at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Joe B. System Administrator Restaurants ### "5-Star Review: Homebase via Clover – A Game-Changer for Our Coffee Shop Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 4, 2026 Pros As the IT Admin at a busy coffee shop, I've evaluated and implemented dozens of tools over the years to keep our POS running smoothly, staff managed efficiently, and labor costs under control. Homebase integrated with our Clover POS has been one of the best additions we've made. It seamlessly extends Clover's strengths without forcing us to rip and replace anything. Cons The free tier covers most of what we need (time clock + basic scheduling). Paid plans unlock deeper payroll and HR features, but even the basics deliver massive ROI for Clover users. Occasional minor sync hiccups during high-traffic updates, but support responds quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Thank you for this thoughtful review. We're delighted to hear that Homebase has been one of the best additions for your coffee shop, and that the Clover POS integration seamlessly extends your existing setup for time tracking, scheduling, and labor cost management. We appreciate your note on the occasional sync hiccups during high-traffic updates and are glad our support team has been responsive—we'll continue working to make that experience even smoother. Thank you for being part of the Homebase community! Katrina B. Instacart shopper Consumer Services ### "Homebase review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 26, 2026 My experience overall has been pretty good missed messages a few different times but other than that it's good Pros I like homebase because I can switch shifts with co workers and get it approved by a manager without having to text a bunch of different people Cons I don't like how slow it is when refreshing the page to see if you got a reply to your request some times have to repeat Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jesus G. Case Worker Mental Health Care ### "Time tracker with GPS location" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 1, 2026 More good things, than bad, overall a great way to keep track of your hours, especially for works that need to clock in on the road, and you need to have a precise location for the clock ins. Pros Great app to keep track of time, it integrates GPS which allows for precise location. It includes some functions to allow to communicate with your team, this is great when you need to coordinate work. It is very easy to use and intuitive, it does take a little setup, but once you have it set, it is very easy to use. It predicts your pay, and offers some options to get an advance on your paycheck. Cons sometimes this can freeze and crash, it has happened a couple of times. Customer support might take a while to answer, and is not always as accurate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2026 Thank you for the thoughtful review! We're thrilled to hear that Homebase has been a great app for keeping track of time, and that the GPS-enabled clock-ins, precise location tracking, and team communication tools are helping you coordinate work effectively. It's wonderful to know you've found the platform easy to use and intuitive, and that features like pay predictions and paycheck advances are adding value. We're sorry to hear about the occasional freezing and the customer support experience—we'll pass this along to the appropriate teams so we can continue improving. Thank you for being part of the Homebase community! AU Anonymous User Founder Health, Wellness and Fitness ### "Good for basics but not advanced software " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 23, 2026 It was over priced and hard to get to work correctly. Support staff just had the same answer when there were errors which is required staff to redownload the app if they weren't getting notifications. Pros Ease of Scheduling, saved templates, looked clean & made team collaboration easier then what we had. Cons Bugs that required staff to redownload the app if they weren't getting notifications. No way to enhance this software to give them links or more information. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reasons for choosing Homebase We moved to them after homebase, there are more options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Thank you for sharing your experience with Homebase. We're glad our scheduling tools, saved templates, and clean interface made team collaboration more manageable for your team. We're sorry to hear the notification issues and app reliability created friction for your staff, and that our support experience fell short of expectations. Your feedback on pricing and support quality will be passed along to the appropriate teams. Thank you for being part of the Homebase community! BV Bien V. Manager Individual & Family Services ### "Very Useful but too expensive for basic use" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 22, 2026 Very useful but you have to pay for even the most simple uses, since they don’t include those in the free basic option that they offer. Pros It was easy to use and navigate the app. It allowed me to easily schedule my employees and alert them of any changes to their or the whole team’s schedule.i also liked that it includes the employee’s location at the time of clocking in. Cons The free basic access does not allow you to do simple things like clock in, which is why I downloaded it in the first place. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reasons for choosing Homebase I’ve used it before when employed by another business and liked the ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2026 Thank you for your review! We're glad Homebase's scheduling, team alerts, and location-based clock-in features have made managing your team easier. We appreciate your feedback on the free plan limitations and will share it with our team. Thank you for being part of the Homebase community! RS Radha S. Legal Assistant Legal Services ### "Simple, Reliable, and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Overall, my experience with Homebase was positive. The marketing app was user‑friendly and helped streamline everyday tasks like scheduling promotions and managing communications. While some features were fairly basic, the platform was reliable and efficient for its intended purpose. Pros I appreciated the Homebase marketing app because it streamlined marketing activities into one platform. It was intuitive to use and made it easier to launch campaigns, communicate updates, and monitor results without unnecessary complexity. Cons Some functionalities felt limited, particularly when trying to tailor campaigns or access more detailed insights. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2026 Thank you for sharing your experience! We're glad Homebase has helped streamline your marketing activities and day-to-day communications into one intuitive platform. We appreciate your feedback on campaign customization and insights — we'll pass that along to the appropriate team. Thank you for being part of the Homebase community! JR Jamie R. Chief Operations Officer Machinery ### "No Customer Service, the only phone number they answer is for new sales" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 13, 2026 Terrible experience, no customer service, when you have a problem they are not interested... they only answer the new sales phone number. The only business they are concerned with is new business Pros The dashboard is fairly easy to use and I was able to export to excel, this was helpful to integrate with my current payroll company Cons LOTS AND LOTS AND LOTS OF THINGS. First the time clock button is right next to the logout button, so I was flooded with phone calls to log back into the time clock. Next customer service... actually I should say.....What customer service??? The only way you can speak with someone at Homebase is by calling the sales phone number, they want you to use their AI to service all of your needs and this is not always feasible. Finally, I cancelled my service and they still charged my account, again tried to get this fixed but AI did not understand and I did not receive a call back, I had to call the sales phone number to actually find someone who was capable of fixing my problem. I DO NOT RECOMMEND USING THIS SOFTWARE, there are lots of other companies that value customer service and are a great value for your money.... Switched from [Punchpass](https://www.capterra.com/p/133857/Punchpass/) Because we were using an antiquated system - we were using old school punch cards Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Homebase Felt as though it would be a better fit, I was looking for a simple system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 Thank you for leaving this review. We're so sorry you had this experience! We appreciate the detailed customer service and design complaints that we will pass to our respective teams to mitigate immediately for current and new customers. Thank you again. Justin L. General Manager Food & Beverages ### "Does the job/s" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 30, 2026 Generally I like it fine. I’ve used several apps-‘ especially regarding scheduling, I do wish it worked a little more intuitively - especially on touch devices - overall it works fine. Pros Comprehensive functionality - a one stop shop for all info for all staff. Helps especially from management side to have this in one spot. Cons Occasional glitches, iOS, macOS compatibility - wish the app functioned better for higher level needs- scheduling etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for your review! We're glad Homebase serves as a comprehensive, one-stop solution for your team's needs, particularly from a management perspective. We appreciate your feedback on iOS and macOS compatibility and the scheduling experience on touch devices — we'll pass this along to our product team. Thank you for being part of the Homebase community! Stenie O. CEO Admin Restaurants ### "Homebase- Great Scheduling System and Payroll Integration for Small Businesses." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2026 It is a great place for chat and communication. Provides real-time clock-in and clock-out for employees. It is secure for management to make their schedule, and for employees to access it on their mobile devices. It is great for management as it also offers payroll integration. It provides checklist, and task reducing making communication easy. Pros Homebase can be accessed from anywhere with just a few clicks. Homebase helps reduce a lot of manual labor. It is definitely value for money as it can be accessed for free. If not, Homebase also has flexible pricing based on the company's needs. It has readily available customer support. Cons It is simple to use, so really nothing to like least about Homebase. Considering that the Basics is free, a lot of small businesses can benefit from it. However, if you have more than 10 employees, for example, you can pay for their next cheaper version, and pay a few extra cents to add each extra employee, and benefit more of its features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2026 Thank you for the kind and detailed review! We're glad Homebase is helping reduce manual work and that our flexible pricing makes it accessible for businesses of all sizes. It's great to hear the scheduling, communication, and payroll integration features are all landing well for your team. We appreciate you taking the time to share your experience! [View all Reviews](https://www.capterra.com/p/153076/Homebase/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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