# Page 2 | Homebase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Homebase the right Employee Scheduling solution for you? Explore 1146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153076/Homebase/reviews --- Homebase 4.6 (1146) [View alternatives](https://www.capterra.com/p/153076/Homebase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Homebase ## Showing most helpful reviews Showing 26-50 of 1146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jamie R. Chief Operations Officer Machinery Used the software for: 1-2 years ### "No Customer Service, the only phone number they answer is for new sales" April 13, 2026 1.0 Terrible experience, no customer service, when you have a problem they are not interested... they only answer the new sales phone number. The only business they are concerned with is new business Pros The dashboard is fairly easy to use and I was able to export to excel, this was helpful to integrate with my current payroll company Cons LOTS AND LOTS AND LOTS OF THINGS. First the time clock button is right next to the logout button, so I was flooded with phone calls to log back into the time clock. Next customer service... actually I should say.....What customer service??? The only way you can speak with someone at Homebase is by calling the sales phone number, they want you to use their AI to service all of your needs and this is not always feasible. Finally, I cancelled my service and they still charged my account, again tried to get this fixed but AI did not understand and I did not receive a call back, I had to call the sales phone number to actually find someone who was capable of fixing my problem. I DO NOT RECOMMEND USING THIS SOFTWARE, there are lots of other companies that value customer service and are a great value for your money.... Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Homebase Felt as though it would be a better fit, I was looking for a simple system Switched from [Punchpass](https://www.capterra.com/p/133857/Punchpass/) Because we were using an antiquated system - we were using old school punch cards Review Source Response from Homebase April 15, 2026 Thank you for leaving this review. We're so sorry you had this experience! We appreciate the detailed customer service and design complaints that we will pass to our respective teams to mitigate immediately for current and new customers. Thank you again. Stenie O. CEO Admin Restaurants Used the software for: 1-2 years ### "Homebase- Great Scheduling System and Payroll Integration for Small Businesses." March 12, 2026 5.0 It is a great place for chat and communication. Provides real-time clock-in and clock-out for employees. It is secure for management to make their schedule, and for employees to access it on their mobile devices. It is great for management as it also offers payroll integration. It provides checklist, and task reducing making communication easy. Pros Homebase can be accessed from anywhere with just a few clicks. Homebase helps reduce a lot of manual labor. It is definitely value for money as it can be accessed for free. If not, Homebase also has flexible pricing based on the company's needs. It has readily available customer support. Cons It is simple to use, so really nothing to like least about Homebase. Considering that the Basics is free, a lot of small businesses can benefit from it. However, if you have more than 10 employees, for example, you can pay for their next cheaper version, and pay a few extra cents to add each extra employee, and benefit more of its features. Review Source Response from Homebase March 12, 2026 Thank you for the kind and detailed review! We're glad Homebase is helping reduce manual work and that our flexible pricing makes it accessible for businesses of all sizes. It's great to hear the scheduling, communication, and payroll integration features are all landing well for your team. We appreciate you taking the time to share your experience! JP Janna P. Manager Food & Beverages Used the software for: 6-12 months ### "Good for the Basics" November 13, 2025 4.0 If you’re running a small-to-medium team, especially in hourly or shift-based work, Homebase offers a strong, user‐friendly option for scheduling, time-tracking, and communication. It ticks a lot of boxes in terms of ease of use and value. However, if you have a larger operation or are looking for those better features, you may need to upgrade or consider a different product. Pros I really like how easy Homebase makes scheduling and tracking time. It’s simple to set up shifts, and everyone can clock in or check their schedule right from their phone. The mobile app keeps everything in one place, and the fact that there’s a free plan made it perfect for small teams just getting started. Cons The mobile app can be a bit glitchy or slow at times, and more useful features are only available on the paid plans. So while the free version is great for basics, you might need to upgrade as your team grows. Alternatives considered [Workforce Optimization (WFO)](https://www.capterra.com/p/225152/Monet-Live-WFO/) Reason for choosing Homebase For me, Homebase feels like the better choice because it’s simple, affordable, and easy to use right away. It covers everything I actually need, like scheduling, time tracking, and team communication, but without all the extra complexity that comes with larger WFM systems. If I ever ran a much bigger operation with multiple locations and more advanced reporting needs, I might consider a full WFM platform, but for a small, hands-on team like mine, Homebase just makes day-to-day management smoother and less stressful. Review Source Response from Homebase January 21, 2026 Thank you for the thoughtful review. We’re glad to hear Homebase has been helpful for scheduling, time tracking, and team communication—especially for small, hourly teams getting started. We appreciate the feedback on mobile performance and feature availability across plans. Our team is continually improving app reliability and expanding capabilities as businesses grow. Thanks again for sharing your experience and for highlighting the value and simplicity Homebase provides for shift-based teams. Dawn T. owner Retail Used the software for: 1-2 years ### "Happy Camper" January 2, 2026 5.0 Overall, I love Homebase and feel that it has made my life so much easier. The easy access to do payroll from my phone, change the schedule, approve days off, etc. Pros The ease of scheduling, time tracking, and being able to budget payroll accordingly. I love that my staff can easily look for someone to trade shifts with, too. Cons Sometimes it takes a while for someone to get back to you from customer support regarding your questions/issues. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I switched due to cost and ease of use for processing payroll. Review Source Response from Homebase January 6, 2026 Thank you for the review — we’re glad Homebase has made managing your team easier. It’s great to hear that scheduling, time tracking, payroll budgeting, and shift trading are helping your staff stay flexible and organized. We’re also happy to know that being able to manage payroll, approve time off, and update schedules directly from your phone has been valuable. We appreciate the feedback around customer support response times and will continue working to improve consistency. Thanks again for choosing Homebase for its ease of use and cost-effective payroll management. Julie D. Operations Manager Mental Health Care Used the software for: 1-2 years ### "An All Encompassing HR System" November 10, 2025 5.0 Overall, I really like HomeBase and I recommend it to the other businesses I have consulted/worked with. Pros I love the scheduling features, doing payroll is super quick and easy, and if I need help with anything the Customer Support is always very helpful! Also the time sheets are great for tracking my employees time and adding manager notes! Cons While I do like scheduling- when I am building schedules sometimes things change- when I add a note to the shift and want to apply that note to other shifts already scheduled, it'll add a new shift instead of adding it to the existing one. It makes having to edit my published schedule VERY annoying. Review Source BS Bridget- S. Director of HR Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Homebase hits Homeruns " January 7, 2026 5.0 I’ve been using Homebase for years, and overall, it’s been a great experience. Homebase consistently hits home runs for our company. It helps us communicate and stay connected. It has become a trusted tool we rely on every day. Pros I love how it helps keep my team connected. Everything is in one place for communication, so no one feels out of the loop. Cons It’s not really a dislike, just an area for improvement. Customer support could be more responsive and quicker to resolve issues. Overall, the platform is great, but stronger support would make the experience even better. Switched from [Time Clock MTS](https://www.capterra.com/p/138408/Time-Clock-MTS/) I used Homebase at my previous company (Hospitality) Review Source Response from Homebase February 26, 2026 Thank you for being a longtime Homebase user — we truly appreciate your trust over the years! We’re so glad to hear that Homebase keeps your team connected and that it’s become a reliable, go-to tool for daily communication and scheduling. We also appreciate your candid feedback about customer support responsiveness. We’re continuously working to improve our support experience and ensure issues are resolved as quickly and smoothly as possible. Thanks again for your thoughtful review and for choosing Homebase! VR Verified Reviewer Interpreter Education Management Used the software for: 1-2 years ### "Recommend for sure" March 9, 2026 5.0 Overall I have enjoyed using this software because it is very helpful and very well displayed, and they offer good products. Pros I like that you can navigate this software with minimal directions. Everything is very well displayed, you don't get lost. Cons The least I like about it are all the notifications you get sent to your email. You have to go to settings and change that. Review Source Response from Homebase March 11, 2026 Thank you for taking the time to share your experience! We're pleased to hear that the interface is intuitive and that our product display has supported a positive experience for you. We appreciate your feedback regarding email notification defaults and have taken note of this as an area for improvement. It's great to know that overall, the platform has been a valuable tool for your needs. We look forward to continuing to support you! Tomoya K. Sales associate Farming Used the software for: 6-12 months ### "Homebase is convenient." January 9, 2026 5.0 My overall experience with homebase was positive. The app is very secure. I love being able to clock in and out on my mobile phone once I have reached my work location. Pros I love how easy it is to understand homebase. The convenience of viewing your work schedule and viewing your paystub is a positive. Cons There was nothing that I did not like about homebase. You can easily check your schedule from any location. Review Source Response from Homebase January 12, 2026 Thank you for the feedback! We’re glad to hear you find Homebase easy to use and convenient for viewing schedules and paystubs from anywhere. It’s great to know the mobile time clock and location-based clock-in help make your workday smoother and more secure! We appreciate you taking the time to share your positive experience. ES Erik S. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "Homebase Review" August 29, 2025 5.0 Homebase is great easy to set up and use very affordable. The platform has job posting and HR as well into this amazing system. Pros Homebase has everything you need in one platform from messaging, scheduling, time clock, requesting time off and change shifts. Customer service is great and the payroll is super easy to use and set up. Cons Homebase doesn’t have any cons in the platforms as everything a small business will need is included into one affordable simple to use system. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing Homebase Homebase hands down was the best priced, overall had more satisfied customers and great customer service. The price was very affordable for what they offer. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[ClockShark](https://www.capterra.com/p/155467/ClockShark/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Seeking an all in one more affordable platform that actually works and home base is that. There are no other programs close. Review Source KT Karen T. Vet Tech Veterinary Used the software for: 2+ years ### "Great tool for Vet Practices" January 3, 2026 5.0 We use Homebase daily in a small Veterinary Hospital. With Homebase, we are able to track our hours worked and look at our schedule from our personal phones. We also use it as a communication tool, we have created channels where we can discuss team with one or many people from the team. Pros My favorite thing about Homebase has got to be the ease of having it all in one place. I can look at my timecard and my schedule on my day off. I'm always connected to my team wherever I go. Cons I like everything so far, I have not encountered any issues with security or any bugs or other issues. Review Source Response from Homebase January 5, 2026 Thank you for the positive review. We’re glad to hear Homebase has been helpful for managing your schedule and improving team communication. Supporting small businesses with easy-to-use workforce management tools is exactly what we aim to do, and we appreciate you taking the time to share your experience! Justin L. General Manager Food & Beverages Used the software for: 1-2 years ### "Does the job/s" March 30, 2026 4.0 Generally I like it fine. I’ve used several apps-‘ especially regarding scheduling, I do wish it worked a little more intuitively - especially on touch devices - overall it works fine. Pros Comprehensive functionality - a one stop shop for all info for all staff. Helps especially from management side to have this in one spot. Cons Occasional glitches, iOS, macOS compatibility - wish the app functioned better for higher level needs- scheduling etc. Review Source Response from Homebase April 1, 2026 Thank you for your review! We're glad Homebase serves as a comprehensive, one-stop solution for your team's needs, particularly from a management perspective. We appreciate your feedback on iOS and macOS compatibility and the scheduling experience on touch devices — we'll pass this along to our product team. Thank you for being part of the Homebase community! KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Great employee management software for small business" July 17, 2025 5.0 This platform has been a game changer for my small business. It is easy to use, their support is always prompt and helpful, and it saves me several hours of work every week! Pros Homebase has easy to use features, I didn't feel like I needed a long training session to learn how to use the platform. It's intuitive, user-friendly, and packed with features. We love the fact that scheduling, timecards, payroll and employee messaging are all in one system, our previous system only offered payroll. Cons The auto-scheduling tool seemed so exciting, since I run a daycare and we have constantly changing schedule needs. However, it never worked well at all. I tried putting in all of the information but it would schedule people all over the place, leave classrooms without a teacher, or schedule staff for times they weren't available. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto gave us so many headaches with the system going down at random times, and their customer support was never very helpful. Review Source SM Soren M. Server Food & Beverages Used the software for: 1-2 years ### "Simple, easy, and cost-effective" January 27, 2026 4.0 My coworkers and I found it efficient, effective. With the cost of the platform. You get what you pay for. Pros I liked how effective the time tracking tool was! I could easily log and view a summary of my hours. Cons There were troubles with my staff being able log in and out the system. Homebase did not have an auto clock-out feature. Review Source Response from Homebase February 6, 2026 Thank you for your feedback! We’re glad to hear you found our time tracking tools effective and easy to use, especially when it comes to logging hours and viewing summaries. We appreciate you calling out the login challenges and the lack of an auto clock-out feature — feedback like this helps guide future improvements. It’s great to hear that overall you and your coworkers found Homebase efficient and a good value for the price. Thank you! SC Sheena C. Commercial janitorial service Consumer Services Used the software for: 2+ years ### "Homebase is efficient and easy to use ! " December 14, 2025 5.0 Overall my experience was very good with homebase. I used it for 4 years until my business was closed due to the need and economy. I would recommend it to business owners with small teams. It made annual record keeping a breeze. Pros Homebase was user friendly, easy to add and remove employees, and great for record keeping. It was easy to share with my new hires and utilize for time keeping. Cons The location feature for clocking in was sometimes a little wonky. Manual edits were required for clocking in when it didn’t detect locations accurately. Review Source Response from Homebase January 5, 2026 Thank you for sharing your experience. We’re glad to hear Homebase has been user-friendly and helpful for onboarding, timekeeping, and record keeping over the years. It’s great to know it supported your team through multiple stages of your business. We also appreciate your feedback around location-based clock-ins and manual edits. Thank you for taking the time to leave a thoughtful review and for recommending Homebase to other small business owners. Reynald Ryan V. Owner Retail Used the software for: Less than 6 months ### "All-in-one platform" January 1, 2026 5.0 Overall, so far, it is working in my team and happy to utilize all its feature. My team and me are all happy in the app. Pros Availability of client support service. Value for money. User-friendly. Team collaboration and communication chat feature. Scheduling and time tracking made easy. Cons Nothing so far so good! In the future for loyalty clients, suggestion and recommendation would be to be adding a loyalty rewards or discount program. Review Source Response from Homebase January 6, 2026 Thank you for the thoughtful review — we’re glad Homebase is working well for your team. It’s great to hear that our customer support, ease of use, team communication, scheduling, and time tracking features are helping your team collaborate and stay organized. We’re especially happy to know your entire team is enjoying the app. We also appreciate your suggestion around loyalty rewards for long-time customers. Feedback like this helps guide how we continue improving Homebase for growing teams. Thanks again for sharing your experience — we’re excited to keep supporting your team. DM Devin M. Owner Construction Used the software for: Less than 6 months ### "Sad sight for any client based company " December 6, 2025 3.0 Not one that I will ever be able to give a chance for my use again. Paid $500!” Roughly for a year. Used it less that 30 days and asked to cancel and refund and 4 month now and have yet to receive my refund. Pros Unfortunately not a highly recommended use for anything. Highly priced for the quality of service to help answer any question or provide any additional assistance on guidance. Cons When setting up payroll for a new business they will not allow you to fully account for state/ federal taxes on payroll until you obtain a UI rating which cannot be done until you pay your first employee $1500+ in payroll payments. So pretty useless to have if they don’t allow you to pay anyone until info is provided which can’t be done until payment was processed Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Homebase Cost effective for a small new business but was not worth the money I spent and lost sadly. Review Source Response from Homebase January 5, 2026 Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. We appreciate you taking the time to outline the challenges you encountered with payroll setup and billing. Feedback like this is important for helping us better understand where expectations were not met, and we thank you for sharing your perspective. RS Radha S. Legal Assistant Legal Services Used the software for: 1-2 years ### "Simple, Reliable, and Easy to Use" April 20, 2026 5.0 Overall, my experience with Homebase was positive. The marketing app was user‑friendly and helped streamline everyday tasks like scheduling promotions and managing communications. While some features were fairly basic, the platform was reliable and efficient for its intended purpose. Pros I appreciated the Homebase marketing app because it streamlined marketing activities into one platform. It was intuitive to use and made it easier to launch campaigns, communicate updates, and monitor results without unnecessary complexity. Cons Some functionalities felt limited, particularly when trying to tailor campaigns or access more detailed insights. Review Source Response from Homebase April 22, 2026 Thank you for sharing your experience! We're glad Homebase has helped streamline your marketing activities and day-to-day communications into one intuitive platform. We appreciate your feedback on campaign customization and insights — we'll pass that along to the appropriate team. Thank you for being part of the Homebase community! Sierra H. Leasing manager Marketing and Advertising Used the software for: Less than 6 months ### "Make going to work great again ! " January 29, 2026 5.0 My overall experience is one that has been great so far , and my employees love the fact that they are able to clock in from their phone Pros What is like the most is that I’m able to keep up with my worked hours throughout the week . I also love the feature where once I’m clocked out , I’m able to pull money from that days pay which is extremely helpful Cons Nothing . The platform is very self explanatory and user friendly . I created an account and was able to immediately navigate the system . Review Source Response from Homebase February 10, 2026 Thank you so much for the thoughtful review! We’re really glad to hear that Homebase makes it easy for you to track your hours throughout the week and that same-day pay access has been such a helpful feature for you. It’s great to know the platform felt intuitive right from the start—that’s exactly what we aim for. We also love hearing that your team enjoys clocking in from their phones. Thanks for sharing your experience, and we’re excited to keep supporting you and your employees! VR Verified Reviewer Owner Restaurants Used the software for: 2+ years ### "Great scheduling software for small business" April 23, 2025 4.0 We had tried to manage scheduling in house for the first year we were open and realized we needed a centralized program to help manage communication between management and employees. This platform provided that service in an easy to use way. The younger employees very much enjoyed the app format as well. Pros We appreciated the communication features between management and our employees. It also streamlined the scheduling process, provided some HR tools, and integrated with payroll. Cons It is not suitable for a larger business as it's functionality is more on the basic side. We only had 10 paid employees, but we also had 40+ volunteers. While the app was great for scheduling our paid employees, we struggled using it for the volunteers. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase We went with Homebase at first because they did have a free version and as a small business that was used to handling scheduling in house, we were skeptical on if we really needed it. Within a month of using the software we realized how crucial it was for us. Review Source BV Bien V. Manager Individual & Family Services Used the software for: Less than 6 months ### "Very Useful but too expensive for basic use" April 22, 2026 3.0 Very useful but you have to pay for even the most simple uses, since they don’t include those in the free basic option that they offer. Pros It was easy to use and navigate the app. It allowed me to easily schedule my employees and alert them of any changes to their or the whole team’s schedule.i also liked that it includes the employee’s location at the time of clocking in. Cons The free basic access does not allow you to do simple things like clock in, which is why I downloaded it in the first place. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase I’ve used it before when employed by another business and liked the ease of use. Review Source Response from Homebase April 23, 2026 Thank you for your review! We're glad Homebase's scheduling, team alerts, and location-based clock-in features have made managing your team easier. We appreciate your feedback on the free plan limitations and will share it with our team. Thank you for being part of the Homebase community! VR Verified Reviewer Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Good for basics but not advanced software " April 23, 2026 3.0 It was over priced and hard to get to work correctly. Support staff just had the same answer when there were errors which is required staff to redownload the app if they weren't getting notifications. Pros Ease of Scheduling, saved templates, looked clean & made team collaboration easier then what we had. Cons Bugs that required staff to redownload the app if they weren't getting notifications. No way to enhance this software to give them links or more information. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Homebase We moved to them after homebase, there are more options. Review Source Response from Homebase April 28, 2026 Thank you for sharing your experience with Homebase. We're glad our scheduling tools, saved templates, and clean interface made team collaboration more manageable for your team. We're sorry to hear the notification issues and app reliability created friction for your staff, and that our support experience fell short of expectations. Your feedback on pricing and support quality will be passed along to the appropriate teams. Thank you for being part of the Homebase community! MV Manuel V. General Manager Food & Beverages Used the software for: 1-2 years ### "Way to go Homebase! You guys are an A+" January 1, 2026 5.0 Expedite and easy way to communicate across our different concepts and teams. Creating a fluid way to communicate with our staff and leaders. Pros Easiness of usage of the product. Great customer support and not have experienced any bugs and issues yet during our use of the platform. Cons Our team have not experience any issues that would create a negative impact from Homebase to our performance. Review Source Response from Homebase January 9, 2026 Thank you for the feedback! We’re glad to hear Homebase has been easy to use and reliable, with responsive customer support. Helping teams communicate clearly across locations and roles is a core part of what Homebase is built for, and we’re happy it’s supporting your day-to-day operations. We appreciate you taking the time to share your experience. JC Jamie C. Owner Wholesale Used the software for: 1-2 years ### "Efficient and User-Friendly Time Tracking" June 5, 2025 5.0 I've had a great experience using Homebase and would highly recommend it to any business or individual looking for a reliable time-tracking solution. One of the features I appreciated most was the ability to clock in and out online convenient and efficient, especially for remote or flexible work environments. Pros Homebase is user friendly, reliable, and well-suited for teams of any size. It simplifies time tracking and boosts overall efficiency an excellent tool for managing workforce hours with precision. I also found the Daily Review and Pay Period Review options particularly useful. These features allow you to view and edit timecards with ease, helping you keep an accurate record of hours worked throughout the pay period. Cons There was absolutely nothing I didn’t like about using Homebase—it’s reliable, easy to use, and packed with helpful features that made tracking time, breaks, and total hours effortless and accurate. Review Source AP Angela P. Director Mental Health Care Used the software for: 2+ years ### "Great for single locations" September 10, 2025 4.0 Overall, we used Homebase for 5 years at this location. It worked when we needed it and we have simply outgrown it. Pros Homebase has a generally easy to use platform. It does a good job of allowing people to clock in and out for shifts and to create their schedule. Cons Homebase did not allow us to track hours across multiple locations unless we paid extra for it. It was not able to limit number of people on a shift, to our knowledge. Review Source RW Randy W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Home Base Meets Our Needs" July 13, 2025 5.0 It's been great. I hope they keep their basic features free indefinitely. I've been using them since 2017 ever since I've been using the Clover Mini. Pros It's free for the features that I need which is their time clock app. I'm able to easily edit the time clock as needed and it takes a picture of the person signing in to confirm the person. Cons Nothing that I can think of b/c it's a free so I can't complain. In addition, I don't use all their features so I can't comment on that. Review Source Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/)