Renewity Systems

RenewityRMA


Who Uses This Software?

Service teams of small/medium sized manufactures that make products that are critical to their users which are returned for service/repair and who want to define and automate the returns mgmt process


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Renewity Systems
  • www.renewityrma.com/
  • Founded 2005
  • Canada

About RenewityRMA

RenewityRMA is a SaaS returns system for in-house service teams of manufacturers and their customers. It manages the complete product return lifecycle. Multiple RMA and Ticket processes; multiple units on one RMA; split units; swap units; parts lookup, serial number/warranty checking; custom fields; custom screens; role based permissions and views; custom states; workflow; escalation events; and free customer portal. Renewity provides a feature-rich system that you can configure to your process


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RenewityRMA Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

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