--- title: "RenewityRMA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RenewityRMA Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/153078/RenewityRMA/" page_type: "product" language: "en" --- # RenewityRMA Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RenewityRMA ## What is RenewityRMA? Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. ## What is RenewityRMA used for? [Claims Processing](https://www.capterra.com/claims-processing-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RenewityRMA?[Manage this product listing](https://www.g2.com/products/renewity-systems-inc-renewityrma/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RenewityRMA 4.9 (10) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $69 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.5 (3,420) Value For Money 5.0 (10) Value For Money 4.4 (2,806) Customer Service 4.9 (10) Customer Service 4.5 (2,990) ## RenewityRMA alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144825/BOSS-Solutions/) [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) [4.6 (49)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102230/Vision-Helpdesk/) ## FAQs about RenewityRMA Overview ### Which roles and teams benefit most from RenewityRMA? RenewityRMA is most used by customer service leaders, operations managers, quality teams, and service engineering staff that handle returns, repairs, and warranty workflows. Product and systems managers use it to track RMAs and improve visibility, while executives rely on reporting and process control to oversee service performance and operational efficiency. Answer based on 10 reviews Overview ### What company size and specific industries is RenewityRMA built for? RenewityRMA is designed for service teams at small and medium-sized manufacturers that produce critical products returned for service or repair. It fits manufacturers in industries where managing product returns and repair workflows is important, especially organizations that want to define and automate their returns management process. Features and Usability ### What are the key features of RenewityRMA? RenewityRMA offers warranty tracking, returns management, and repair management, along with claims management, claims tracking, and warranty claims management. It also includes shipping management, product registration, case management, knowledge base management, reporting and analytics, workflow automation, access controls/permissions, and customer and client portals. Getting Started and Support ### What training and onboarding options does RenewityRMA offer? RenewityRMA provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and product walkthroughs, while documentation gives written reference material for self-paced review of setup steps and product features. Getting Started and Support ### What customer support options does RenewityRMA offer? RenewityRMA provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. No reviewer feedback is available here to describe support quality, response times, or common frustrations, so the available channels are the only reliable details to report. ## Features AI summary Based on 5,357 Help Desk reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) RenewityRMA supports **Support Ticket Management**, giving teams a clear way to track, organize, and resolve service requests. However, it does not include **Call Center Management** or **Multi-Channel Communication**. Instead, it offers **Email Management** (**40%**), which still helps centralize customer conversations and manage follow-ups more efficiently, helping businesses respond faster and keep service work organized. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases RenewityRMA 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Claims: A paperless claim form that is electronically shared - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Field Reporting: Formal report compiled by onsite personnel - For Field Service: Intended to be used by field service companies - For Manufacturers: Intended to be used by manufacturers - Forms Management: Store, manage and track all forms in a centralized location - Ground Shipping: Shipping products/goods by land - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Label Printing: Process of printing custom labels through various methods. - Parts Management: Track parts inventory levels and manage re-stocking - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Product Registration: The process of providing information about a purchased product to the manufacturer or seller for warranty purposes or other benefits - Quality Control: Ensure that quality requirements and standards are met across production processes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Refund Management: Oversee the process of issuing refunds - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Management: Arrange for repairs to be performed and track prior repairs to the same item - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Management: Arrange for and track that service agreed upon under warranty is scheduled and performed - Shipping: Plan deliveries based on inventory availability, transportation costs, and order priority. - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Traceability: Track and document the history, application, or location of an item or activity - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Warranty Claims Management: Track, approve or deny warranty requests and manage associated customer communications - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (10) 4.6 Based on 10 reviews ## Pricing Value for money 5.0 (10) Free Trial Basic $69.00 Per User,Per Month Value for money 5.0 (10) 5.0 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.9 Based on 10 reviews Filter by rating 5(9) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LA Lubin A. Customer service director Electrical/Electronic Manufacturing ### "Renewity software used to treat tickets and RMA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 4, 2019 We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information. We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part. Pros It is possible to treat tickets and RMA with one system. Customers can organize the information according to their needs. No problems to access the cloud system in 5 years of use. Customer service answers are fast. Cons There are no predesigned reports and graphics to assist managers and users of the system There is no graphics regarding KPI that allow to benchmark When custom modifications are requested the process may be improved. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AD Aaron D. President Electrical/Electronic Manufacturing ### "Great Software for Depot Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2019 Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to. Pros Flexible to configure for all types of processing workflows and data collection needs. Our business has a rigorous technical service depot where we like to track some items that are very product-specific. This software allows for all that to occur and shows the customer how their RMA is progressing through the process. Additionally, the software portal that is customer-facing allows for the requester to enter in critical information about the reason for a service request. In the past, this information had sometimes been lost, under reported, or never reported in the first place. Cons Lack of API interfaces with third party systems. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SW Stephen W. Operations Manager Consumer Electronics ### "Long time user of Renewity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2019 We have been able to double the profits in our RMA service program by entering the repairs and upgrades in a format the customer can easily read and approve. Pros What's really cool about Renewity is its totally customizable. The customer is in total control to make adjustment to the software to meet the company's specific needs as the company grows. The customer service is outstanding. If for any reason you might get stuck when setting up customizing the software, a quick e-mail or a phone call is all it takes to get you back on-line. The response time is real time. It is totally expandable as well. You can never outgrow Renewity. Cons What is there not to like? Renewity has been able to meet or exceed our expectation. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. bill J. Service Engineering Medical Devices ### "Renewity Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2019 I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we will have conference calls to teach me about the software. They are always there when I need them. Pros We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us. It is very organized and easy to use. Cons Any issues I have had with frontlines, Renewity will make program changes for me, so I have no complaints Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MD Michael D. President/CFO Machinery ### "Great productivity tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2019 We really like that the package provides all the tools to manage our RMA process. It triggers various emails to customers so they know the status of their repairs. It also shows our customers that we are committed to professionally handling their repairs and provides the tools for them to find answers on our KnowledgeBase. Pros Provides the tools to manage the complete life cycle of returns and allows for the easy creation of reports to periodically assess the performance of our repair and warranty function. Also allows for Trouble Tickets and a KnowledgeBase repository to maintain consistency among support personnel in responding to customers. Cons Just a comment that like all software, it is only as good as the data entered into it. So prepare a written process and check on a regular basis that data fields are being input as originally intended. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Lee S. Director, Corporate Quality Electrical/Electronic Manufacturing ### "Fast Forward your RMA Process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2019 We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made. Pros RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit. Cons I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Candace F. Service Product Manager Industrial Automation ### "Great Product for the Money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 19, 2019 Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great! Pros This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software. Cons The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MK Michael K. Senior Systems Engineer Transportation/Trucking/Railroad ### "RenewityRMA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2019 I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface. Pros Easy to customize my RMA process / flow. Having emails send automatically on a change of RMA state is very useful. Able to create the RMA process by myself, didn't have to pay to have it created. Cons Creating the processes is not always the most intuitive, and some training is definitely required. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PB Peter B. Communications/Customer Service Manager Sporting Goods ### "Renewity RMA is the perfect warranty solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 13, 2019 Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products. Pros It's flexibility to configure it to work with your processes and procedures. It reduces the work load required to process a warranty claim and provides endless amount of data for reporting issues and complaints. It improves the customer service experience. Cons It's interface with cell phones is not great, it needs to have an app developed for phone and tablet use for consumers. It would also be nice to have an interface to work with ERP systems. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Bob R. Independent Business & Operations Consultant Medical Devices ### "Service Flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2019 My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed. Pros Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world. Cons We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153078/RenewityRMA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.