Who Uses This Software?

Growing field service teams and multi-location service companies in the handyman, repair, HVAC, mechanical service, cleaning, and pool service space.


Average Ratings

110 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $24.50/month/user
    See pricing details
  • Pricing Details
    Starter: $49/mo    Professional: $199/mo    Premium: $599/mo
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ServiceBridge
  • www.servicebridge.com/
  • Founded 2013
  • United States

About ServiceBridge

ServiceBridge provides service-focused businesses and franchises with a powerful platform for field service management and franchise management. Work order management, detailed forms, route optimization and more to help your team execute in the field. Royalty reporting, real-time analytics, full location management for franchisors. Everything you need for your field service franchise to grow and succeed.


ServiceBridge Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Payments
  • Payment Processing
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Chemical Readings
  • Customer Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Work Order Management

ServiceBridge Reviews Recently Reviewed!


Easy to use field software with a nice mobile app

Jan 31, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

Cons: All features aren't enabled by default. Limited sales presentation features.

Overall: Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders.

There are only 2 reasons I can't rate the software 5 stars.

1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies.

2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Vendor Response

by ServiceBridge on February 01, 2017

Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns:

1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client.

That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you.

2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management.

Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars.

- The ServiceBridge Team

Great CRM tools for services industries

Jan 12, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: communication with field crews and tracking of job status. Uploads of property photos for future reference. There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future. Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property. Also, I have verbiage that is standard disclosure. Appears the disclosures will now be broken out of the actual proposal... it will be attached as a sep doc. Then, there are the details that are template-able to some degree. There is a section where I can upload templates and then alter the verbiage accordingly .. this will show up on the proposal. I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok. We will see. All in all the ideas seem to be functional. We are entering vendors as well.

Cons: MY CPA does not use online Quickbooks so we are not venturing into the accounting area... yet. We may determine that it is an expense we will take on regardless. Just some terminology bumps that stump me up from figuring things out without a guided session... like, ... I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew. When I was exploring the software from the office I could not find where to upload my photos... then Russ showed me it is uploaded as a document... not a photo. There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete.

Overall: The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field.

J.Lee

Recommendations to other buyers: Advise,.. me? Every business can benefit from SB. I think to get the systems set up in SB as fast as possible is the key to using it as a tool. I am working all aspects of the business and it is hard to complete the entries and maintain because I am still wanting to fall back on excel. If you have personnel who just focus on the office the transition will be much smoother. If you do everything, it will be a good idea to transition over a holiday when work is slow.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Jennifer,

Great to hear that overall ServiceBridge is working well for you! We pride ourselves on the quality of support we provide - I'll pass your comments on to Russ.

We understand that implementing a new software program can be difficult. We really like your approach of tackling it during the slower periods of the year so that when it gets busy, your team is already familiar with the system and ready to go.

Our account executives are always here to help. In addition, you can visit our support website at https://support.servicebridge.com/hc/en-us for helpful articles, videos, and more. We even have a feature request board where you can tell us what features we should implement next.

We look forward to continuing to serve you and look forward to your thoughts and feedback as you become more acclimated with our software.

Thanks,

- ServiceBridge Team

FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

May 03, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Cons: Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

Vendor Response

by ServiceBridge on July 25, 2017

Susana,

We are disappointed to learn about your experience with ServiceBridge. We pride ourselves on not only making great tools for the field service industry, but supporting our customers as well.

We welcome you to contact us by sending an e-mail to support@servicebridge.com, where we will respond to your issue within 24 hours (most tickets are resolved within 4 hours during the day).

We require an e-mail for a support call in order to ensure any issues with the ServiceBridge platform are documented and resolved. We also use it as an accountability measure - so that you have proof of correspondence with our team, and documentation of the issue.

If necessary, we would be happy to schedule a phone call with you to resolve any remaining issues you may have with the system.

Again, we are sorry to hear about your experience, and would like to work with you to improve your experience going forward.

Regards,
ServiceBridge Team

A strong Back Bone.

Jul 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very stable application. Self explanatory and uses a similar GUI to its sister application (Quickbooks) making it easy to navigate between the two.

Marketing and quoting modules give you a real CRM platform while providing on site support through the mobile App.

Cons: Presently only works with Quickbooks.

International support and offerings are noticablly second place to the US (understandably).

Overall: Servicebridge has come a long way over the years to the point now where it is a strong application in its own right. Servivicebridge reduces our technicians logistical management while aiding in accounting.

International support however is almost non existent. The unfortunate removal of auto grouping of Workorders to invoices internationally has increased invoicing time substantially.

It will be interesting to see the progress of the Public API. Alternate accounting system connectivity will be a major breakthrough.

Recommendations to other buyers: The pricing is a little high once you get over 5 licenses. A bulk licensing or similar system would be good and be an easier sell for small business.

Vendor Response

by ServiceBridge on July 07, 2016

Thank you for the feedback Andrew.

We have support in Europe now as well as the US and are looking to add coverage for Australia with our continued expansion there.

We can add methods to our API to support other accounting systems and plan to do so in the near future. Our two-way sync with Quickbooks Online is rather powerful and we want to make sure we duplicate this functionality with other products. In the meantime, we'll keep working with you to tune your invoicing procedures to get you back where you want to be.

extreemly intuitive and adaptable

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive.

Cons: We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate.

Overall: I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches.

Vendor Response

by ServiceBridge on December 12, 2018

Hi Al,

We're happy to hear ServiceBridge has been working well for your business. We're all about making life easy for service companies like yours - glad to hear our experience has been a smooth one.

We're sorry to hear you are having some problems with the QuickBooks sync. Our team is always looking to improve. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features and improvements.

Thank you for being a ServiceBridge customer - we look forward to continuing to work with you! 

Happy Holidays,

The ServiceBridge Team

Easily THE Most Powerful Tool For Your Business!

Jan 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, multi-function, solid features.

Cons: Some minor glitches over the years, but nothing terrible.

Overall: ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge!

Recommendations to other buyers: I've been using since development phase, so hard to say, as we've worked through so much and come a long way!

Vendor Response

by ServiceBridge on January 09, 2017

Thank you for your great review, Amanda! Critter Control has been one of our favorite companies to work with, and we're very excited to hear that ServiceBridge is working so well for you.

We're always looking for ways we can improve ServiceBridge even further and invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features, or reach out to support directly with feedback.

We look forward to continuing our great relationship together and hearing from you on how we can keep improving to provide you with the best tools possible to manage your business.

Thanks,

ServiceBridge

Great Customer Service

Jan 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use

Cons: would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself.

Overall: we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested

Recommendations to other buyers: Great Customer Service

Vendor Response

by ServiceBridge on January 09, 2017

Hi Sara,

Thank you for your feedback! We really pride ourselves on providing an application that is easy to use, yet powerful - and backing that with great customer support. We only succeed when our customers do!

Regarding your note on purchase orders, we're going to be introducing new functions for purchase orders and PO integration with Quickbooks this year! Your account executive, Kevin, will reach out when this new feature starts to roll out and will make sure we get you set up with it at the first available opportunity.

We really appreciate your feedback and are always welcome to ideas on how we can improve our software even further. We have a part of our site dedicated to new feature ideas at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - let us know if you have additional ideas for features.

We look forward to continuing to serve you in 2017!

Thanks,

ServiceBridge Team

Easy to use and customize this app!

Jan 06, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use... easy to update users

Cons: Glitches from time to time getting it to load up current jobs or work orders, client lists ect.

Overall: We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do!

Recommendations to other buyers: It works well... just need to keep in mind it's constantly changing and to keep in contact with support to make sure it's running the way it's supposed to!

Vendor Response

by ServiceBridge on January 09, 2017

Hi John,

We're happy to hear ServiceBridge is working out for you! We pride ourselves on providing a product which we can customize to customer needs, and backing it with great customer support.

Please keep us informed if you run into glitches by visiting our support site at https://support.servicebridge.com/hc/en-us where you can contact support with bugs as they appear, and also can suggest new features.

We are constantly introducing new features and patches; and we appreciate any feedback you have on how we can improve the program further.

In regards to constant change, we have a webinar every other Wednesday to keep our customers informed on the latest new features in the program. We'll make sure you're e-mailed on the next one and invite you to join us.

We look forward to continuing to serve your business and look forward to your feedback on how we can make ServiceBridge even better.

Thanks,

ServiceBridge Team

service bridge

Aug 31, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are able to track customer work orders. I like that we can keep record with photos attached to the work orders. The ability to sync with quickbooks.

Cons: I wish there were a way to customize which custom fields show up for different customers, change the order in which they show up, and have the option to include them on work orders that are sent to customers. Each month I have to schedule the recurring weekly service accounts. I wish there were a way to duplicate that each month; it would save me a lot of time. It would also be nice to view a customer's work order list in one pane and click thru to view in another pane; opening a new window and/or going back and forth to the cust file takes a lot of time. I also wish there were a way to view all photos instead of having to go work order by work order. If some of these features are available I am unaware.

Overall: Incorporating Service Bridge into our business has made work orders and maintaining customer records easier or more accessible in and out of the office.

Recommendations to other buyers: Adding new customer to service routes... if the system could help to route weekly service accounts. Right now we have to map each address in google maps and try to set up routes each day with jobs that are near each other. I realize SB will route a day according to the work orders that are scheduled. If there is a way I do not know how.

Thanks for your help

Jan 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So far it has been very easy to learn and use, especially for employees in the field. They have almost enjoyed learning to use it.

Cons: Access to information from a phone. We are struggling to sync our mobile apps and have them work and supply all the information that we need in the field. We still have not figured out how to view a customer phone number from the mobile app. We are aware that these are small con's that will work themselves out as we adjust to this new operating system

Overall: We are starting Service Bridge with The Glass Guru and so far have been very very happy. Our estimators and installers in the field have also found it easier than the operating system that we were previously using.

Recommendations to other buyers: Need to see more information on the schedule without having to select the customer. When we schedule, we have to look at the calendar to see what times we have available, but we have to open each customer to see the description or purpose of the appointment. Is there a way to see the purpose of the appointment as the calendar opens? This would help to schedule the other appointment times accordingly, without having to open each prior or later appointment to see exactly what they will be doing.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Ted,

We're glad to hear you're happy so far and it's easier to use then your past solution. We designed ServiceBridge to be as user-friendly as possible, yet powerful enough for growing businesses.

I spoke with Kevin, your account executive, and he has changed some settings in your account so that you should be able to see custom information on the calendar. If you close and re-open the app, this change should take effect.

Kevin, and our entire support department, is always ready to help! You can visit our support site at https://support.servicebridge.com/hc/en-us to contact support, read documentation on features, and suggest ideas for new features.

We look forward to hearing your feedback as you continue using ServiceBridge; and we look forward to continuing to serve you!

Thanks,

Barry @ ServiceBridge

The Brothers That Just Do Gutters

Jan 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves on all paperwork.

It covers the beginning estimate with the salesperson and relays all estimate info with pictures and diagrams to the crews that perform the work to the after pictures and collection of any monies due.

A start to finish program that is awesome once you get the hang of all the features

Cons: When it cuts out or there is delays when texting in info

Overall: Overall experience has been great.

At times customer support in transition was a challenge.

If you don't keep up with updates the program kicks off way too much.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Kenneth,

We're glad the overall program has been great for your business! We understand starting out with new software can be difficult and we try to make that process as easy as possible.

We strive to provide the best customer support possible and welcome any and all feedback on how we can improve. We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can get support contact information, view feature documentation; and submit ideas for new features.

We look forward to continuing to serve you and look forward to additional feedback from you on how we can continue improving.

Thank you,

ServiceBridge Team

Great Support

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easily manageable to all employees, office and techs in field.

Cons: Still waiting for ability to create Tasks from within customer main file.

Not crazy about the necessary integration with quickbooks online since desktop is so much easier to navigate but I know that isn't negotiable.

Overall: I had some trouble getting started but with the help of a great support system from Service Bridge we managed to iron everything out. I highly recommend this software.

Recommendations to other buyers: Still waiting for ability to create Tasks from within customer main file.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Beth,

It's been great hearing so many positive reviews from our friends at Critter Control - we really enjoy working with you and it's been great getting such good feedback.

We look forward to improving ServiceBridge even more in 2017 to give you the best tools possible for running your business.

As a reminder, you can visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features (such as creating task within a customer main file), or reach out to support directly with questions and feedback.

We look forward to continuing to serve you and our support department is always here to help along the way if you have questions.

Cheers!

- ServiceBridge Team

Great for keeping track of our technicians and work we've sold

Jan 06, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Able to manage multiple branches and run reports based on sales and estimates.

Cons: This isn't a true CRM and there are some things that can be done to improve the "Customer" aspect of the software.

Overall: ServiceBridge does pretty much exactly what we need it to do, offering the ability to simply schedule and sell work on the fly. We use it heavily in the field and in the office to help manage our growing customer base.

Recommendations to other buyers: Eventually, it'd be good to have this tie in somehow with a ticketing or phone service, where an admin can have the phone calls routed to a web prompt that auto populates the person's information from their ServiceBridge profile.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Greg,

Thanks for your detailed feedback. We're glad to hear ServiceBridge is helping your company grow!

We're always looking to improve our offering and would love to hear your ideas on how we can improve the customer management within ServiceBridge. We invite you to submit your thoughts to our feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests

We've also introduced some new API capabilities which would allow you to tie ServiceBridge into a more robust, dedicated CRM system.

Keep us posted on how we can keep improving and feel free to reach out anytime you have questions or suggestions!

- ServiceBridge Team

ServiceBridge Review

Jul 05, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It is very easy to set up customers, jobs, and notifications for scheduling of future jobs. There are lots of fields where we can also enter further data about a customer or what our technicians should be aware of for certain jobs. They have even built custom forms for our technicians to use as our test reports and such which streamlines our jobs.

Cons: Currently, custom forms can not be suspended or moved over to another projected visit. This means that jobs that take multiple days but use only one custom form require our technicians to be logged into one visit for the entirety of the call causing us to have to go back and fix the hours and dates of those visits.

Overall: We have a relatively small group of eight technicians to manage multiple types of service calls and this application works very well for that. Also, having work orders and test reports be automatically emailed out is extremely convenient for our office staff because it saves quite a large amount of time.

FEEDBACK FOR SB

Jan 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I am able to dispatch easily & invoice quickly.

Cons: Not always aware of changes & have to adapt.

Overall: A good program to work with, the only concern we have is when we have an issue we can not speak to anyone immediately, some times the response time is longer than we want through email & phone. When we do get the support it is very good & efficient.

Recommendations to other buyers: No

Vendor Response

by ServiceBridge on January 09, 2017

Hi Avril - thank you for your feedback.

We aim to respond to all support tickets within 24 hours. If it is taking longer then this time frame to receive support help; please e-mail support@servicebridge.com and let us know. We want to make sure you get support when you need it.

For product changes, we have a webinar every other week on Wednesday afternoon which covers the latest changes to our software. We announce these features and provide a webinar sign up in our newsletter, which generally goes out 2-3 days before the webinar on Wednesdays. We'll make sure you receive an e-mail next week which will cover new features and updates to ServiceBridge.

If you ever have additional questions, ideas for new features; or want to review past new feature webinars which cover updates to the system; visit https://support.servicebridge.com/hc/en-us .

Thank you for your feedback and we look forward to continuing to serve you.

- ServiceBridge Team

ServiceBridge For buisness

Dec 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Support Structure.

Willingness to Help develop business solutions

Meets the needs for our entire Service Network

Cons: Web interface does not have a "log" for tracking who made changes.

Overall: I was involved with the deployment of this service solution to our service network over the last few years. the ServiceBridge team has always been accommodating to our needs and straight forward when thing could not be done.

Vendor Response

by ServiceBridge on December 12, 2018

Hello!

We're happy to hear ServiceBridge has been working well for your business. We pride ourselves on helping businesses develop solutions that work for them.

We hear you on the "log" - our product team is always looking for new features that can improve the experience for you and all of our users. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features.

Thank you for being a ServiceBridge customer and have a great holiday season!

Thanks,

The ServiceBridge Team

Very Functional and Useful

Jan 06, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Dispatching daily board, and in-field use for techs

Cons: Reporting breakdowns

Overall: We've been using Service Bridge for several years and it has helped our company dispatch, track, and manage our techs, finances, and growth. It is user-friendly and capable doing a variety of things to help your CSRs, Dispatcher, and Management teams properly record your company's daily happenings. The customer support team is helpful and quick to action whenever needed. Would definitely recommend Service Bridge.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Jordan,

Thank you for your review and feedback!

We are always looking to improve our solution and have recently introduced an API to give some additional reporting functionality. If you have specific report features you'd like to see implemented, please add them to our feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests

We look forward to continuing to serve you and welcome any and all feedback on how reporting can be further improved.

Thank you again!

- ServiceBridge Team

ServiceBridge and beyond

Jan 06, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and setup.

Cons: Really the software does what is suppose to do, and this is no fault of ServiceBridge but when the LTE carrier is slow, service bridge is very slow.

Overall: So, just because the software works well means nothing. If you don't have a great support team behind it, its not worth a dime. ServiceBridge's support has always exceeded my expectations. Fast response time with correct sullutions is what I think this company excels at.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Scott,

Thank you for your feedback. We're happy to here you enjoy our support - we pride ourselves on our support team and ensuring all of our customers have the product knowledge they need to make the most of our software.

We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit new feature requests and submit general feedback.

Thank you again for your feedback and we look forward to continuing to serve you.

- ServiceBridge Team

We appreciate servicebridge

Jan 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am new to the pool business and servicebridge has made it easy for me to learn the business with your user-friendly system

Cons: N/a

Overall: Servicebridge has made running our pool business with such ease. Thank you for providing such a user-friendly program.

Recommendations to other buyers: I would like the invoice screen to show location name for the customers that have multiple locations.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Brook,

We're glad to hear you're enjoying ServiceBridge. We set out to make the most user-friendly yet powerful mobile application possible, and we're happy to hear it's working for your pool business!

We have noted your comment on location names for multiple location clients and forwarded that to the support team. We welcome you to visit our support site at https://support.servicebridge.com/hc/en-us where we have a Feature Request board under Community - we're always looking to hear from our customers on what features we can add to make ServiceBridge even better.

We wish you the best with your pool business in 2017 and look forward to continuing to support your business as it grows.

Thanks,

ServiceBridge Team

Cannot recommend

Dec 20, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Being able to attach pictures and documents to the customer work order has been helpful.

Being able to use an in-the-field app on my employee's devices is great.

I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.

Cons: We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency.

It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way.

Even the calendar tool doesn't work right.

It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile.

The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it.

There are other programs out there that can do this better.

Overall: ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.

Growing Pains

Jan 19, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Great at creating digital estimates for a point of sale and creating a record of notes, pictures, and service times.

Cons: For an emerging technology, there are a lot of missing features for the price tag. ServiceBridge needs to lower their costs on their software until they have more robust features that make it marketable for the cost.

Overall: ServiceBridge has helped us overcome many of the field service issues we were experiencing before going digital. The software works nicely on the iPads in the field by allowing us to attach notes, custom fields, pictures, diagrams, and so much more. Jobs can be clocked in and out in the field and the customer can sign the estimate on the spot right on the iPad.

The biggest challenges we faced all had to do with matching our workflow with their software or vice versa. The ability to schedule work crews, for example, was something completely to inept to use in the beginning. We had to use an additional CRM called ServiceCEO to get what we needed on the scheduling side. Through continual pressure, the ServiceBridge team finally added the robust scheduling ability to their software. Another huge missing piece was their Open APIs. The software only started using Rest APIs in 2016, something that was a staple in many of the competitor's SaaS platforms.

ServiceBridge excels at being a field service digital solution, in that it provides a great instant sales and field service solution for our field teams. What it does in field service point of sale, it lacks in CRM. Getting a simple confirmation on an estimate is a matter of emailing a separate email entirely as there is no digital signing portal connected to a hosted estimate.

As far as being a CRM, it is not that of any flavor and needs an additional SaaS platform to help it out. The reporting, although robust and easy to customize, still lacks a few cohesive elements that exist in other CRMs. Attaching a CRM to ServiceBridge requires hiring a third-party developer to create the hooks. Since their API only became open in 2016, there are zero public APIs created and zero mainstream CRM software platforms working with them.

The cost of the service is in the upper range of field service software costs. Some more robust alternatives exist in the same price ballpark.

Recommendations to other buyers: One common missing element from their software are training videos. Getting help on basic things like creating reports requires contacting their understaffed support.

Vendor Response

by ServiceBridge on January 27, 2017

Hi Kevin,

Thanks for your review. We're glad to hear that ServiceBridge is working for you!

In response to your comment about training videos, you can find them here: https://support.servicebridge.com/hc/en-us/categories/202524328-Product-Videos

We'd love to hear more feedback from you and are open to your ideas on how we can improve our software.

Please visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features.

We look forward to continuing to serve you.

- ServiceBridge Team

More headaches than help

Jul 05, 2016
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Adding in work orders and being able to send them to the service technicians within minutes is nice- if the work order actually shows up. As stated previously, things just seem to disappear sometimes. Pretty much the only good thing about this software is the customer service- when they actually respond.

Cons: If you're trying to go paperless as a business, don't waste your time. You will be printing off so much paper trying to clarify what happens at each client's house and trying to clarify if things were truly put in the software or not. Working with the software is meticulous and can be frustrating. Not only that, but as a company you need to pay every time that you want to add a new employee. Thankfully it's not per client. If you want more than one account for access, that is also an additional charge. There will be duplicates of clients if you are using QuickBooks with this software, especially if they are previous clients.

Overall: Service Bridge seems like such a great idea and such a powerful tool for businesses, but the amount of issues it has caused for the business are innumerable. We thought with this software we would be able to go paperless as a business, but it is creating more paperwork than we have ever had before. The amount of things that need to be double and triple checked because of Service Bridge is astronomical even on a daily basis. Things are added to Service Bridge and then disappear. If you are a business that uses QuickBooks, steer clear from trying to have them coexist together because it is almost impossible for them to work together/interchangeably. Service Bridge is such a good idea for a software, but the actual outcome has not been what it was perceived to be.

Recommendations to other buyers: Try another software. I'm sure there are other software around that actually have all of these issues figured out, but Service Bridge isn't one of them.

Vendor Response

by ServiceBridge on July 07, 2016

Thank you for the feedback Christina.

We'd be happy to investigate why you are needing to print so many documents when using ServiceBridge. Please contact us and we will configure digital reports for you that will provide the peace of mind that all your data is registering correctly. Additionally, our Audit History feature tracks all changes made in the system so we will find any work order that your create in the system. Nothing gets lost! :-)

To your issues with Quickbooks Online connection, we can definitely get you configured if you contact us. We have thousands of people using our two-way sync to great success without issue. Once we address your concerns, you will see significant time savings in your operations from no longer having to do double entry for payments and invoices.

Very powerful tool for business.

Nov 03, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very reliable and powerful tool to manage technicians in the field. Great advantage for our customers, allowing us to increase profits by offering a premium service.

Cons: More connectivity to other accounting platforms.

Overall: The functionality of Servicbridge has allowed to me to grow our business past my expectations. Not only has the field management software reduced my scheduling time but invoicing time has reduced by 80%.

The customer portals and automated site receipts have improved our business presentation, giving us a clear advantage over our competitors. The professionalism has enabled us to focus less on being price competitive and more on a better service.

Recommendations to other buyers: Could not recommend any higher.

Great response with Customer Service!

Jan 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customizable reports

Cons: Forms not as professional looking as we would prefer.

Overall: The team always gets back to me promptly with any questions I may have. The software is customizable and partners with Quickbooks as well.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Ed! Great to hear that ServiceBridge is working for your team! We pride ourselves on great support - I'll pass you praise onto Daniel, you're account executive.

As a reminder, Daniel and the entire ServiceBridge team are always here to help! Visit our support site at https://support.servicebridge.com/hc/en-us for help in troubleshooting issues, to contact support if you can't reach Daniel; and you can even submit feature requests (such as improved professional forms).

We look forward to hearing your feedback on how we can keep improving ServiceBridge to make it the best possible product for your business.

Cheers,

The ServiceBridge Team

Application Bugs

Jan 06, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Mobility. Instant Estimates on site. Pictures and descriptions are easy to edit and present to customers for review and approval.

Cons: Stand Alone Application needs bugs worked out as far as modifying and editing prices, listed products and service

Overall: Overall I would rate ServiceBridge as a very functional application for field service technicians. The cloud application works perfectly. However, as everyone knows, Cellular signals are not always available. I work and service a rather large area of central Texas. The terrain in this area consists of Mesa's and ravines. The point being I do not always have a signal. The stand alone application of ServiceBridge is functional but does not have the product and service editing. It also distorts cells when we try to edit a price or product description on our iPads. For that reason, I ding the application. Setting up my particular business had some bugs to work out, but the support offered was spectacular as well as always returning a call in short order with any questions we have had.

Vendor Response

by ServiceBridge on January 27, 2017

Hi Kevin,

thanks for your review. Our mobile application works offline too and there are no limitations on what you can edit. If you are experiencing any kind of issue or have a question, just let our team know by contacting support@servicebridge.com

I will contact you personally to make sure that all questions are answered and our software works great for you!

Best,
Daniel Acas
ServiceBridge Team

ServiceBridge

Jan 06, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: scheduling, integration with QuickBooks

Cons: Invoices do not always merge over to service bridge.

Overall: Overall good. Still need to figure a way to allow it to work with credit cards. Would to offer a feature for an email to go out for feedback that we could track throughout all customers.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Neil,

We're glad you're enjoying ServiceBridge and your experience has overall been a positive one!

I have forwarded your review to Kevin, your account executive, and he will be reaching out with some information on our credit card processing partners and ensure that you have the right QuickBooks Online integration set up so that all your invoices are merged.

In addition, we invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit additional feedback including making requests for new features under the community section.

We look forward to continuing to serve you and hear your ideas on how we can keep improving ServiceBridge!

Thank you,

Barry @ ServiceBridge

Crew Management Guru

Jan 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: ServiceBridge was easy to install and is easy to maintain and use. My crews love it because it's easily accessed on their phone and they can use the GPS, log hours, contact customers, record payments etc.

The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc.

Customers love it because it contains valuable information about their job site, including photos, forms and project data in custom fields.

Adding users is seamless (even when phones are upgraded as they continually are...). The console allows head office to easily adjust access settings, access photos, add and delete users and many other tasks.

The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool.

Honestly, it would be hard to run my business without it.

Vendor Response

by ServiceBridge on January 17, 2017

Thanks for the review, Jennifer! We're happy ServiceBridge is making life easier for both your team and your customers. We pride ourselves on a high quality of support and are really happy to hear we've been able to help your team so much.

If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - we're always excited to hear from our customers, show them our software, and learn what we can do to keep improving our software.

Remember, we're here anytime you have questions you can reach us at https://support.servicebridge.com/hc/en-us/requests/new

We look forward to continuing to serve you and making ServiceBridge an even better tool for your business.

Cheers,

- ServiceBridge Team

Service Bridge

Jan 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We have been using SB for about a year and a half now and I want to start with the best thing about Service Bridge which is the support staff. They are very helpful, professional, and very quick to respond. Having said that, Service Bridge in theory, would be an amazing addition to any company looking to schedule jobs for multiple employees out in the field, track their employees to ensure they are at the jobs they say they are at, and customize reports from the jobs so you can have pictures and detailed information for your customers - if the functionality was always consistent. The tracking for the employees is not always accurate so it is not the best way to hold your employees accountable. We have issues with getting kicked out of the app every time there is a software update either from Apple or SB. The app works much better with Android devices, not sure why that is, but I have probably 85% of our issues with SB coming from our Apple devices. I will say that even though it doesn't operate to 100% of what we would like, it still brings a lot of value to our company, and the support staff is always working with us to fix the problems and improve the product.

Vendor Response

by ServiceBridge on February 01, 2017

Sherri,

Glad that overall, ServiceBridge is working well for your business! We do our best and pride ourselves on our support and working to support every customer.

It sounds like you're already been in touch with our support team, but if you can send us the bugs as they happen to support@servicebridge.com, we can investigate them and do everything we can to make sure that it works for your iOS devices.

Thank you for your business and we look forward to continuing to work with you.

- The ServiceBridge Team

Servicebridge

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the ease of using

Cons: sometimes slow on updating

Overall: Servicebridge has made our company run smoother. Communication is easier between office and service plumbers.

Vendor Response

by ServiceBridge on January 19, 2017

Hello Corey;

Glad to hear ServiceBridge is helping to make running your business smoother.

As a reminder, we're always open to ideas on how we can improve further. Visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features.

We look forward to continuing to serve you!

- ServiceBridge Team

Amazing Software

Jan 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to add users/delete

Cons: Setting up a new user on their smartphone was tricky at first

Overall: It is extremely powerful, I have not even taken full advantage of it yet, anytime I have had questions the support center has always been super helpful!

Recommendations to other buyers: All around great product

Vendor Response

by ServiceBridge on January 09, 2017

Hi Deb! We're glad you're enjoying ServiceBridge. We pride ourselves on our dedicated support team and are always happy to help! If you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us !

Thanks again!

- ServiceBridge Team

Awesomeness!

Jan 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The mobility and instant updates. The ability to take photos on the fly.

Cons: The inability to attach photos to Service CEO via ServiceBridge automatically. We have to manually download and then upload. I wish that I could access recent history on IOS devices.

Overall: I would give this program all fives with the exception of a longstanding iOS glitch that has not been ultimately resolved.

Recommendations to other buyers: I look forward to learning more about the cloud software that might eliminate Service CEO as a whole.

Great stuff

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Grass roots. Works fabulous and you accept our suggestions.

Cons: We can't choose our preferred tax code as default.

Overall: You guys are great. Anytime we have a suggestion or a problem, you're on it right away. I tell every self-employed person about you.

Recommendations to other buyers: Keep it up.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Michael! We're glad you're enjoying ServiceBridge and it's an ideal solution for your business. We pride ourselves on listening to our customers and providing fast, helpful support.

We're always here to listen if you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us !

Thanks again! We plan to keep it up - no signs of slowing down over here.

- ServiceBridge Team

Useful and smart, keeps improoving

Aug 31, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Useful and smart, keeps improoving

Cons: Still occasionaly freezing my handset Samsung Note3, but not as often as last year.

Also phone links in customer contctacts on jobs, those keep adding some more numbers and call forwarde to some automated info and news service.

Overall: Useful and smart, with each update keeps improoving.

Still occasionaly freezing my handset Samsung Note3, but not as often as last year.

Recommendations to other buyers: Keep up good work, well done.

Great Product!

Jan 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Fairly simple & straightforward system. Easy to train new employees on the system.

Cons: Not all of the features are operational at this time.

Overall: Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!!

Vendor Response

by ServiceBridge on February 01, 2017

Hi Colleen, thanks for the great review! Glad ServiceBridge is working for your business.

We're working around the clock to introduce new features. Visit us at https://support.servicebridge.com/hc/en-us to tell us your thoughts on what features should be introduced next.

We appreciate your business and look forward to continuing to work with you.

- The ServiceBridge Team

Capterra loader

Versatile and easy to use

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The best and most needed feature is the customization. We where able to make it exactly what we needed. this allows the input process to flow seamlessly

Cons: The only con was that it did not tie into our existing software program as we do not use QB but other then that it was aces. And we did find a work around so even that was not a huge problem.

Overall: Since we where essentially in the dark ages (using paper invoices) we have really been impressed with the functionality and ease of use. My non-tech guys have really found it quite easy to use and training was minimal.

Vendor Response

by ServiceBridge on November 21, 2018

Thank you for providing us with the valuable feedback. We're happy to hear the product is working well for you. Please let us know if we can be of further assistance.

Great way to track customers

Jan 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Track customers and attach pics to each customer without taking up memory on my phone or iPad

Cons: Cannot separate up tax for certain products and having to go back and forth between the app and online versions to perform certain task

Overall: Been using ServiceBridge since Oct 2016 and has been such an amazing way to track pictures and clients without having to keep up with tons of paperwork and SD cards for pics

Vendor Response

by ServiceBridge on January 09, 2017

Hi Jason,

Thank you for the great feedback!

Regarding going back and forth between the app and online version, can you e-mail us at support@servicebridge.com with more information about the functions you are having trouble with? We may be able to help you troubleshoot and make some modifications to ensure the mobile app works for you.

For splitting up tax on products or any other features you think would help improve your usage of ServiceBridge; we suggest submitting this to our Feature Requests forum. We are constantly updating our software and may be able to introduce this function in the future. Our request forum is here: https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests

Thanks again for your feedback, and we look forward to continuing to serve you!

- ServiceBridge team

Service Bridge Review

Jan 12, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I like that we can assign work orders and see what it done and what isn't.

Cons: A better overall calendar view would be easier for our techs. It could be a little more intuitive, but some of that could be lack of user knowledge

Overall: We're still getting the hang of using Service Bridge - our service techs feel like it's not very user-friendly or intuitive. I think once they embrace change a little and start using it, they will feel better about it.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Holly,

We're glad you're enjoying ServiceBridge so far. We understand that adapting to any new software can be difficult, and we want to make that process as easy as possible for you.

As you continue to get more familiar with our software, please keep us updated on your thoughts and how we can improve. Our support site - https://support.servicebridge.com/hc/en-us - has some great documentation on getting started, as well as an area to request new features; and contact information for our support department.

You can also reach out to your Account Executive, Kevin, at any time with questions on the system.

We look forward to working with you and look forward to hearing your thoughts as you continue working with ServiceBridge!

- ServiceBridge Team

Great Product

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: wish it did more!

Overall: Great product and easy to use! Helps with organization, team awareness, job recall from previous work. Easy to use. Keeps it simple, yet effective. Great place for pictures as well.

Vendor Response

by ServiceBridge on February 01, 2017

Hi Dorothea! We're glad you're enjoying ServiceBridge and it's working for your business.

We wish it did more too, and we're working on that all the time. :) Visit our support site to submit ideas for new features: https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests

Thanks again!

- ServiceBridge Team

My job is easier since we have started using Servicebridge over 3 years ago.

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is so easy to use and makes my job scheduling, billing and adding new customera such an easy process.

Cons: My only.complaint is not even about the software but the inability to speak to.someone when i have a problem.

Overall: Its so easy to use yhat it freea me up to do more marketing

difficult fro old guys

Jan 30, 2017
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: mobility, can be used anywhere there is internet

Cons: Time to get used to using it

Overall: I'm not very computer savvy, so the change to this product has been difficult, but I've not given up ...yet

Vendor Response

by ServiceBridge on February 01, 2017

Hi Tim,

Sorry to hear that the product has been difficult for you. Keep in mind our support team is always here to help - visit our support site at https://support.servicebridge.com/hc/en-us to contact support. We're always here and happy to help, and make sure you have the support you need to adapt our software.

- The ServiceBridge Team

Wow - No Help

Aug 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like the software that's no the problem

Cons: Software is not the problem it is trying to get help

Overall: Was told we would have plenty of support when going live an since we have gone live it has been 1 hell after another. I have reached out to my rep with no response at all in over a week. I cannot invoice as something is not working, tech support is e-mail only and I was never given any other kind of phone number to reach out to anyone else in the office. I have been doing this for 20 years and this is the worst changeover experience by far, and I have had some bad ones.

Vendor Response

by ServiceBridge on December 12, 2018

Hi Robert,

We apologize for our delayed response to you and the frustration you have experienced.

In the time since your review, we have made significant changes to the way we handle customer support to ensure these frustrations do not occur in the future.

You can always contact our support department at https://support.servicebridge.com/hc/en-us/requests/new

We again apologize for the inconvenience we have caused, and hope your ServiceBridge experience has been smoother since.

Sincerely,

The ServiceBridge Team

Servicebridge is an outstanding product!

Jul 05, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to teach new employees how to use it.

Cons: Can't manually move jobs into a different spot so that they are in the correct order on the drivers phone.

Overall: Great customer support! We've been using SB for a few years now and it has bridged the gap with ServiceCEO for us.

Service bridge review

Jul 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Paperless

Cons: Support

Overall: It's been good, a lot of little quirks that need to be worked out. For the most part it works well, we had support in the beginning, but now if I call service bridge i rarely get ahold of them. In the field using a IOS device lately something is going on and the specialist have to call the office to fix the problem. If I was to call service bridge and try to tell them about the issue nothing would get done about it. We have learned to work with what we have.

Awful! Do not use!

Dec 20, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It has an office and field compoenent and you can accept payments in the field.

Cons: Customer support is awful. There is no training. The system is a drag on the business and very inefficient. If you ever try to leave it is nearly impossible to get all the data that you need out of the system. You will lose a lot of data if you try and transfer. If they tell you that you won't, you will, I am making the transfer now and we are going to lose a significant amount of information but it is worth doing it to not use Service Bridge.

Also, they do not respond to you in the timeframe they say they will respond to you.

Overall: We are switching because of how awful the experience has been. Stay AWAY!

Vendor Response

by ServiceBridge on December 21, 2018

Hi Sean,

Thank you for the honest review of ServiceBridge. I am sorry to hear that you have been frustrated with our customer support in the past. We are making significant investments to improve the support we provide which includes adding live chat (this can be found in the help center in ServiceBridge). Please do not hesitate to reach out to us with any further questions or concerns you may have.

Thank you,
Sabrina St. Peter
Customer Success Lead

Software for everuday use

Dec 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use/ functionality Good support team

Cons: It needs an accounting module to integrate it better with Quickbooks

Overall: Overall it allows us to do our work efficiently and accurately

ServiceBridge

Dec 11, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: frustrating in too many ways

Pros: potential could be great if you have one person who does nothing but focus on setting it up to work for your company. this will require trying really hard to work with the SB crew as you are not granted access to areas you need to change.

Cons: they do not answer the phones and seldom available to actually provide help if they do. they are more likely to send you video of something that has little to do with what you need. the software is not editable by the client where it is really needed. they want the password changed all the time. loss of data base if you are not paying monthly... the logo and return address of our company is off tab off font ... off in man ways and we were told that is just the way it is... we sent an example invoice to the SB team and asked them to fix it and they literally said there is nothing they can do... it is merely a normal address and company name.on the top of an invoice. removing the logo does not help.

Been using for 2 years now was a little had to learn but easy to use once learned

Mar 13, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Integrates easily with qb online. Seamless integration to service techs devices. Gives techs mapped directions to house via google maps. Can store pictures in customers files. Email work orders with pics to customers. Has customer portal pages.

Cons: Techs cant bill from the field. I cant understand why they cant enable this option ive been asking for it for 2 years now. It would take a lot of unnecessary work away from my office.

Overall: Paperless office

Vendor Response

by ServiceBridge on December 12, 2018

Hi Charles,

We're happy to hear you have benefited from our QBO integration, mapping features, and customer portal functionality.

We aren't so happy to hear about the frustration you are experiencing regarding techs billing from the field. We are always looking to improve, and encourage you to visit https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board, we are always looking for feedback on what new features can be added.

Thank you for being a ServiceBridge customer, and we look forward to continuing to work with you.

Sincerely,

The ServiceBridge Team

Love this software....makes business so much easier. They keep improving with time too!

Jul 13, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for the office as well as the field technicians.

Cons: Would like a better sales tax report.

Overall: We have been using ServiceBridge for about a year and half and I love the time it saves us. Our customers love the pictures and the fact the everything is handled electronically. Another aspect to prove that we are the top notch professionals in our industry.

Service bridge is TERRIBLE TERRIBLE TERRIBLE

Jul 20, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Pros: It's layout is good and idea is good, other than that the app just flat out fails 10 out of 10 times

Cons: Everything you try to do in the app fails, notes don't save, camera won't work more than half of the time, job timer won't track properly, jobs don't sync between devices, every time the have an update to fix something is gets worse, no tech support over the phone,

Overall: Nothing but pain and loss of income and hatred from our employees for using it

Vendor Response

by ServiceBridge on December 12, 2018

Hi Josh,

We apologize for the frustration you have experienced.

We have made significant changes our product to improve stability since the time of your review. We hear your frustration - and are taking steps to ensure these problems no longer occur for you, or any other customer, in the future.

We again apologize for the inconvenience we have caused, and thank you for being a ServiceBridge customer.

Sincerely,

The ServiceBridge Team

Don't Tell My Competitors

Jan 06, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Would have no hesitation in recommending the software, in my opinion, suitable for anything for very small to very large and anything in-between with functionality to suit every scenario. Very Strong Reporting, Responsive Team for Support and service enhancements. Overall very pro-active with new "useful" functionality.

We have a distinct advantage over our competitors for our field service requirements, so much so I have withheld our company name as I don't want them to know what we are using!

Vendor Response

by ServiceBridge on January 09, 2017

Hi Paul,

Thank you for your great feedback. That's some high praise! We're very happy to hear we've been able to give you a great advantage over your competitors!

We like having advantages over our competitors, too - we'd love to hear from you if you have ideas on how we can make ServiceBridge even better! We have a new feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - if there's any way you think we can improve, please let us know so we can continue to provide you with the best software solution possible.

Thank you again for your feedback, and we look forward to continuing to provide you with new features and even more ways to make your business better.

Cheers,

- ServiceBridge Team