Dude Solutions

Operations Management Software

5 / 5 7 reviews

Who Uses This Software?

We have extensive experience with manufacturing, healthcare, government, clubs and many more. Dude Solutions helps clients of all shapes and sizes in a wide variety of other industries.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes

Vendor Details

  • Dude Solutions
  • www.dudesolutions.com
  • Founded 1999
  • United States

About Operations Management Software

Dude Solutions web-based software helps government maintenance teams manage people, processes and resources whether youre responsible for maintaining your communitys buildings, public works, correctional institutions, parks, or all of the above. Our tools are easy to use, affordable and scalable to help you save money, increase efficiency and improve services.


Operations Management Software Features

Vendor has not completed this information.


Operations Management Software Reviews

Preventive Maintenance Program

Feb 10, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ¿We began using MaintenanceEdge because we needed a better preventive maintenance program. Our previous program lacked specific information about what work needed to be done and what had been done. MaintenanceEdge helped us set our new baseline for proper preventive maintenance. We feel confident PM gains the maximum life out of our equipment. We have an accurate inventory and the maintenance equipment records are helpful during regulatory reviews. In fact, The Joint Commission called our system `a best practice¿ from their experience during our last review. In addition to improving our PM program, it also improved our operations and staff scheduling almost immediately. Having the ability to run reports showing open or in-progress work orders helps us to more effectively allocate staff and resources. Our day-to-day operations are a lot smoother now.¿

Customer Support, Reporting Features, Increased Productivity /Accountability

Feb 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer support at Facility Dude is fantastic! The Facility Dude staff are knowledgable and very quick to respond with answers to my questions as well as questions the rest of my team may have. The are very personable and understand that not all of us are computer geeks so they explain solutions in terms we can understand.

¿We have multiple facilities across three counties, so we are mindful of travel time and expense. MaintenanceEdge helps us prioritize assignments which has greatly improved our productivity. We can easily see the most important items and address those first. MaintenanceEdge has also enabled us to do benchmarking and analyze our data to determine how we are utilizing our resources. Information from the system is essential when we advocate for additional staff or plan for future needs.¿

Great product for small and large-scale operations

Jan 29, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Facility Dude software for several years now and have enjoyed how efficient it makes communication on every level. Its basic use for those requesting work orders to be done is very easy to navigate - which is perfect for those who are not frequently using the software, but need to get some work done.

The larger scale - mostly tracking for several different locations - can be a little more difficult because of the vast scope of things the software can do. However, just about every problem can be solved with some practice paired with their staff service.

MaintenanceEDGE

Jan 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for a new preventative maintenance system for our facility when we stumbled upon the MaintenanceEDGE product by Facility Dude. Setting up the system was very simple and if we required support it was always a professional and very friendly experience with the staff at Facility Dude. Once the program was built, going in and making required changes were made with ease unlike the cumbersome system we were accustomed to.

The work order system was something we weren't looking for but it was included within the MaintenanceEDGE product so we decided to implement it. It certainly has proven to be a very valuable tool in tracking labour and maximizing resources as well as providing our clients with a very interactive and user friendly work request system.

A Tool You Can Not Go Without

Jan 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We initially began using Facility Dude in July of 2013. Are initial goal was to utilize Facility Dude in several departments thru out our Government entity. The startegy was to start out slowly to see if the software would meet our needs. After adding our fifth department last week, we have become very pleased with its performance.

Facility Dude is currently being used in our following departments: Parks and Recreation, Public Works, Communications, Community Development and Construction and Maintenance. Each department is on schedule of implementaion of various degrees and levels. The unique aspect of Facility Dude is that the departments have been able to operate seperatley within the same account while the sytem stays intact as a whole. This allows for upper management and county officials to view a snap shot of all departments at any given time. The other crucial advantage of using one work order system is that departments can easily exchange information without restriction.

Facility dudes internet based access does not burden hardware specifications allowing us to be creative in finding efficient means of operation. For example we can utilze Ipad technology that is a few years old allowing us to purchase used hardware at a much less expensive expenditure. This carries over to not needeing as powerfull technology in relation to overall hardware costs.

Several times while implementing Facility Dude we have come across needs that were not readily tested already within the workings of the original system. Facility Dude has been very helpful in working with us in developing protocols to work thru these "custom to us" features. Currently we are working together in areas that need fine tunning.

The overall impression we have recieved from our online in the field staff has been very positive, with an emphasis on ease of use. The support staff at Facility Dude has always be extremly timely and usually instant.

The timely completion rate of work orders has decreased from one half to one full day on average. This has been a result of requests from requesters going immediately into the system and technicians being able to see them and route themselves accordingly.

Can I at this time do a complete review of Facility Dude? No I can not, reason being is that as much as we have already made succesfull we have not begun to scratch the surface of all that we think Facility Dude will do for us.

Facility Dude- 5 Star Software

Jan 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Maintenance Edge (Facility Dude) is an amazing work order system. From web based software to there 5 star training and support. I would highly recommend it to anyone thinking about a new software or changing what you are currently using . The easy of use and advanced features makes it un-matched.

Getting To Know The Dude

Jan 27, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prior to using Facility Dude for the first time, I had zero experience with any type of IMMS. After about 3 months at my current position, I was the resident expert in my department for all questions and new users. The trick with MaintenanceEdge/FacilityDude (aka ME/FD), is prepping your account before users get in an create loads of data. Without the proper equipment, budgets, departments, etc. already in there, your reporting will be arduous. If a small amount of prep is completed prior to launching, it can be the automated cost-tracking, email-reminding, planned maintenance-scheduling DREAM assistant for your maintenance needs - or otherwise. I have also used ME/FD to track our Safety Program project from initial safety inspection all the way to the confirmation of work completed. All in all, you get out what you put in, but The Dude makes it easy to ferret out the info you need and get going with tracking and planning!