# Xoxoday Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xoxoday the right Customer Loyalty solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153149/Rewards-Platform/reviews --- Xoxoday 4.4 (261) [View alternatives](https://www.capterra.com/p/153149/Rewards-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Xoxoday Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “Reporting and configuration sometimes required additional effort or support. Despite this, Xoxoday remains a reliable and effective solution for organizations looking to deliver flexible, impactful reward and incentive programs, especially once users become familiar with the system.“ April 27, 2026 GA Gugan A Software DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The reward points allocated to you by your company will be stolen by Empuls.“ December 10, 2024 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “I also appreciated how smoothly it handled distribution and tracking, which reduced administrative effort while still delivering a personalized and engaging reward experience.“ April 27, 2026 Mehul V SEO ExecutiveMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “One thing I couldnt find was the option to redeem your points for cash which was available on our previous platform - bonus.ly.“ July 4, 2023 PB Prabhjit B Project Head and Business Development ManagerBroadcast Media, 51 - 200 employeesUsed the software for: 1-2 years. “This is one of the best platforms that allows you to award your employees within different categories and send them a bonus that can be redeemed for hundreds of vouchers.“ June 1, 2023 AO Angeli Eloise O Senior Data Integrity SpecialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “a) I cannot open the voucher (even though I gave them the link, a screenshot containing the code)“ April 14, 2024 Aditya S Test EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It's rewarding system is the best thing about it. Plus the variety of gift cards it offers to employees.“ February 1, 2025 SS Sowmya Shree S Customer Experience Associate Leisure, Travel & Tourism, 201 - 500 employeesUsed the software for: 6-12 months. “The website goes blank when logged in, doesn't ever work on m-web/ desktop/ incognito.“ June 2, 2023 ## Showing most helpful reviews Showing 1-25 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aditya S. Test Engineer Information Technology and Services Used the software for: 1-2 years ### "Best Platform to recognize the work of your Colleagues" February 1, 2025 5.0 My experience with the software has been great so far. I like how open and transparent it is in both recognizing and giving rewards to employees . It's leaderboard feature is something that really motivates employees to work even harder, But the best thing about it is the variety of gift cards available to redeem points. Pros It's rewarding system is the best thing about it. Plus the variety of gift cards it offers to employees. Customer support is also good. Cons If we don't redeem the reward points on time then the system will spam us with email to redeem the points. Switched from [TrackHR](https://www.capterra.com/p/255681/TrackHR/) Rewarding system was not that good in trackhr as compared to empuls Review Source SM Swapna M. Senior HR Manager Information Technology and Services Used the software for: 1-2 years ### "A solution for a happy employee experience at our workplace" March 16, 2022 5.0 Employee recognition and engagement calendars. Its a great platform to connect, motivate and collaborate. Pros Employee recognition and engagement calendars. Awards and recognition features. Cons The user interface , this can be customized with more user friendly and user interactive interface. Alternatives considered [EngageWith](https://www.capterra.com/p/228377/EngageWith/) Reason for choosing Xoxoday The sales team was really helpful and approachable, helped in smooth onboarding and demonstration of the features , and pricing was also good. Review Source Response from Xoxoday August 2, 2022 Hello Swapna, Your feedback really helps us improve. We are working continuously to make the user interactive interface more user-friendly with customization. If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io..Thank you. RS Radha S. Legal Assistant Legal Services Used the software for: I used a free trial ### "A Flexible and Scalable Rewards Platform" April 27, 2026 5.0 Overall, my experience with Xoxoday was positive. The platform is strong in its core purpose of managing rewards, incentives, and gifting at scale. I particularly valued the breadth of reward options, global reach, and the ability to distribute incentives efficiently while maintaining visibility into tracking and redemption. It helped streamline what can otherwise be a time‑consuming administrative process. That said, there were moments where the platform felt less intuitive, especially when navigating more advanced features or customizing certain workflows. Reporting and configuration sometimes required additional effort or support. Despite this, Xoxoday remains a reliable and effective solution for organizations looking to deliver flexible, impactful reward and incentive programs, especially once users become familiar with the system. Pros What I liked most about Xoxoday was its wide variety of reward and incentive options combined with an easy‑to‑use platform. It made managing gifts, incentives, and employee or customer rewards very efficient, especially with its global catalogue and flexible redemption choices. I also appreciated how smoothly it handled distribution and tracking, which reduced administrative effort while still delivering a personalized and engaging reward experience. Cons What I liked least about Xoxoday was that some parts of the platform felt less intuitive, particularly when navigating advanced features or managing detailed reporting. At times, the user interface could feel slightly cluttered, and configuring certain reward workflows required a bit more guidance than expected. Additionally, depending on the region or reward type, availability and redemption experiences could be inconsistent, which occasionally limited flexibility. Review Source GA Gugan A. Software Developer Information Technology and Services Used the software for: 1-2 years ### "They know how to scam" December 10, 2024 2.0 When you try to scam people, it's not funny. Pros They try to replicate the process of social media by allowing users to post contents, like and share. Cons The reward points allocated to you by your company will be stolen by Empuls. The points will magically disappear. When queried, they will point to a hidden Terms and conditions, mentioning that points will expire within a certain amount of days. They won't refund. It's all gone. Review Source Response from Xoxoday March 12, 2026 Hey Gugan, Thank you for taking the time to share your feedback with us! We are truly sorry for the inconvenience caused to you as this is not the experience that we strive to provide. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. We truly appreciate your feedback. We have made several improvements to make the redemption process more seamless and hassle-free. If you still face any issues, you may reach out to us at cs@xoxoday.com and our team will help in resolving your issue on priority. Thank you for your understanding. Best regards, Team Xoxoday. AG Avinaba G. Product Manager Automotive Used the software for: 2+ years ### "Great Product" July 3, 2019 5.0 Fantastic Pros \- User Friendly - Intuitive UI - Customer Support Cons \- Don't really have any complaints about the product Reason for choosing Xoxoday \- User Friendly - Intuitive UI - Customer Support Review Source Response from Xoxoday June 17, 2020 Thank you for your insightful Feedback. We value your association with us! -Team Xoxoday TL Tina L. Manager HR Airlines/Aviation Used the software for: 1-2 years ### "JPPLReview" October 15, 2019 3.0 Rewards and recognition Service award Birthdays Pros great customer support team and proactive support now Cons less features and functions low Engagement on the platform Alternatives considered [Darwin](https://www.capterra.com/p/81130/Darwin/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing Xoxoday \- local customer care support - More features as compare to other but not up to market speed - service awards Review Source Response from Xoxoday June 17, 2020 Thank you for your insightful Feedback. We value your association with us! -Team Xoxoday MB Mahadevi B. Senior Executive - Digital Business E-Learning Used the software for: 1-2 years ### "miracles of xoxo" December 18, 2024 5.0 it is very good and will be using it always Pros It is handy, very easy to use and having many option to redeem the points Cons when i will reedem points for book my show , it will take 7days Review Source UT UZMA T. Senior Manager E-Learning Used the software for: 2+ years ### "Convenience paired with Xoxo" January 10, 2025 5.0 The experience is always good allows me to redeem points in good brands which are really helpful Pros the convenience is what makes me use it again and again the customer support is excellent Cons i have been using it for the last 3 years and have not faced any issues there are no disadvantages Review Source ES Emmanuel S. Assistant Manager Sales E-Learning Used the software for: 6-12 months ### "A must try for budding corporates to incentivize their employees" January 6, 2025 4.0 Very good experience overall. It makes me shop for myself since it is in the form of shopping voucher. I would have saved the reward money had it been in my account otherwise Pros Number of options and tie ups in terms of redeeming. Ease of Use. Cons Platform charges in a few redemptions are a little high Review Source SB Sreenidhi B. Senior Executive- Inside sales Education Management Used the software for: 6-12 months ### "FOREVER Xoxoday" January 10, 2025 5.0 I had a great experience with Xoxoday. It never disappointed me. Pros Wide variety of choices, easy and instant order fastest delivery. Cons Till now had good experience, didn't face any issues. Review Source GN Gopika N. Senior Executive - digital business E-Learning Used the software for: 6-12 months ### "Perfection and Xoxoday" December 18, 2024 5.0 I started using it since last 6 months and it is a wonderful app to redeem points and always works perfectly . Pros I like how it allows us to redeem points on various apps and mostly it has its own products as well . Cons Nothing of such, did not find any glitches in the last 6 months Review Source RK Rahul K. Trauma Specialist Hospital & Health Care Used the software for: 1-2 years ### "Xoxoday Product Review and Improvements to Consider" September 14, 2024 5.0 Pros Xoxoday is very easy to use / navigate. It offers a variety of options to choose from through several online platforms. Cons Some survey times take time to complete. It would be beneficial to have unlimited time to complete them without restraint. Review Source AS Azharuddin S. Leader Coach Consumer Services Used the software for: 2+ years ### "Employee rewards source " March 3, 2022 5.0 It is pretty good choice for organizations to reward its employee where they can choose various platforms to redeem their rewards. Pros There are various source of options where we can redeem it Cons Found none so far, it is pretty good overall Reason for choosing Xoxoday It is pretty good choice for organizations to reward its employee where they can choose various platforms to redeem their rewards. Review Source AT Anil T. Web Analytics Manager Automotive Used the software for: Less than 6 months ### "Excellent Way to Motivate our Team with Xoxoday Gift Card" July 20, 2024 5.0 Pros Xoxoday is a great idea that any one can buy the giftcards and share it in employees and team for motivating team. It really great idea and plan for excitement. Cons Nothing to say at this point of time as per my knowledge and experience. Review Source nT nagababu T. Module lead Automotive Used the software for: 1-2 years ### "Single tool for feedback and recognization" March 9, 2022 5.0 Using Empuls from last 2 years as Organizational initiative. Had good experience, its simplified the feedback and appreciation process We can celebrate special days of collogues. Announcements are good. Pros share Feedback and appreciation to collogues ecards group communication wish on special day Cons Manual updates required when colleagues are moved out of team. This need to be fixed. More ecards and templates Review Source Response from Xoxoday September 2, 2022 Hello nagababu, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. SS Satender S. HR Manager Chemicals Used the software for: 2+ years ### "Great platform for rewards and connectivity " June 21, 2021 5.0 The rewards and recognition has come under one-roof and has helped the org stay connected with all the teams with this platform. The ease of points redemption is a big plus. Pros Ease of access as well as the options for points redemption and speed is remarkable. Cons It should have the option of changing the background of the groups so that we can change it as per different occasions. Reason for choosing Xoxoday It met the Company's requirements Review Source Response from Xoxoday June 23, 2021 Hi Satender, Thank you so much for taking the time to review Xoxoday Empuls on Capterra. Glad to know Xoxoday Empuls is very useful at your organization. Regarding the groups background, our team is working on this feature and may release in the near future. You will be updated with all our new releases. We deeply value your association with us. All the best :) DL Daniel L. Customer Success Computer Software Used the software for: 2+ years ### "A Xoxoday Consumer, 365 Days/Year" June 8, 2021 4.0 Our company's overall experience with them has been a positive one. The relationship has always been good, Xoxoday's customer service and management team are always quick to respond and handle any inquiries. Pros Their online platform is relatively simple to use when placing orders, especially when you take into consideration that our systems aren't integrated. Only the tools you need are there -- no endless and useless navigational links or buttons. It's clean, simple and effortless. Cons From my point of view there aren't many cons. If anything, just the ability to change customer email addresses on a completed order is the only thing missing. Right now, you can only click a "Resend Voucher: button and it's sent to the same email address. Review Source Response from Xoxoday June 23, 2021 Hi Daniel, Thank you for taking the time to review Xoxoday Plum on Capterra. We deeply value your association with us. All the best :) PB Prabhjit B. Project Head and Business Development Manager Broadcast Media Used the software for: 1-2 years ### "Great Platform to Support Your Colleagues " June 1, 2023 5.0 Pretty good. Helps me to appreciate my friends for all the help. We get some extra cash to look forward too. Leaderboard is also exciting. Definitely recommended to anyone who is looking to try. Pros Everyone loves to be rewarded for all the good work they do and empuls helps to make that easy. This is one of the best platforms that allows you to award your employees within different categories and send them a bonus that can be redeemed for hundreds of vouchers. The user interface is great and easy to use and there are hardly any issues with the website. Rewards come pretty quickly as well. Would definitely recommend to anyone looking to start with employee recognitions in their company. Cons Only thing I don’t like about empuls is that their platform randomly removes voucher from the store without any warning. This is irritating some times. Also the customer service needs improvement! That’s all. Review Source RJ Rosina J. Associate Director HR Information Technology and Services Used the software for: 2+ years ### "Review on Empuls" March 8, 2022 5.0 Excellent customer support Pros Ease of use and gifting options. There are plenty of options specific to gifting. Cons Notification features. No other suggestions from my end. Review Source Response from Xoxoday September 2, 2022 Hello Rosina, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. NK Nelly K. Senior Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Great service idea but a terrible customer service" May 28, 2022 2.0 Not great, poor customer service and sloppiness with financial obligations towards customer canceled any positive product features. Pros The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities. Cons The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform. Review Source Response from Xoxoday July 22, 2022 Nelly, thank you for taking the time to review our services. Our sincere apologies for not meeting your requirements and for your less than desirable experience. A PG charge was applied by the Payoneer team which led to this issue. Internally, this is one of our highest priorities. You can reach out to my customer support team at cs@xoxoday.com if there's anything else we can do. QA Qadeer A. IT Engineer Information Technology and Services Used the software for: 2+ years ### "Okayyy" March 1, 2022 5.0 Pros Xoxo Points and posts and overall this software is good Review Source RM Rajesh M. Graphic Designer Information Technology and Services Used the software for: 6-12 months ### "Very helpful in getting update of professional family." March 9, 2022 5.0 It is a great experience to having such a important tool in our every day life. Very helpful and Easy to navigate. Pros It is very easy to navigate, every information is categorized and cleanly displayed. It is much look like a social media platform with in colleagues. I am very happy to use. Cons May be it can be little bit colourful or supports with picture update. Review Source Response from Xoxoday August 4, 2022 Hello Rajesh, Your feedback really helps us improve. I have passed your feedback to our internal team .If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. VR Verified Reviewer Solution Architect Information Technology and Services Used the software for: 2+ years ### "Designed to make money on expired rewards" July 19, 2023 1.0 Pros My employer started using this platform and sent me some rewards over past two years. Recently I noticed that $250 worth of rewards were expired few months back. I was never sent any reminder from this platform and customer support says that there is no way to get them back now. Also they did not tell me if the expired rewards were sent back to my employer or were monetized by the platform. Cons No customer loyalty, looks like the entire platform is designed to make money on expired rewards Review Source Response from Xoxoday March 12, 2026 Hey, Thank you for taking the time to share your feedback with us! We are truly sorry for the inconvenience caused to you as this is not the experience that we strive to provide. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. We truly appreciate your feedback. We have made several improvements to make the redemption process more seamless and hassle-free. If you still face any issues, you may reach out to us at cs@xoxoday.com and our team will help in resolving your issue on priority. Thank you for your understanding. Best regards, Team Xoxoday. SO Surya O. Sr HR Business Partner Internet Used the software for: 6-12 months ### "Great Tool" June 14, 2021 4.0 great Pros \-ease of implementation -ease of operation Cons socializing it within the org was something we missed on. Review Source Response from Xoxoday June 23, 2021 Hi Surya, Thank you for taking the time to review Xoxoday Empuls on Capterra. Our customer success team can definitely help you socialize Empuls in your organization. Reach out to your POC and we will take it ahead. You can also write to us at cs@xoxoday.com in case of any issues. We deeply value your association with us. All the best :) BC Brunda C. HR Manager Automotive Used the software for: 2+ years ### "Best Reward Platform " March 1, 2022 4.0 Very good, service response is quick Pros User friendly tool and can be customized based on the requirements Cons More features can be added to the platform Review Source Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Market Research](https://www.capterra.com/market-research-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.