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Pros
My overall experience was very great and positive because of their fast and proactive actions to their customer and users. I would say that this site deserves a very good ratings.
XOXO day help ease of rolling out rewards and discounts for the employees in terms of gift cards.
In the times of WFH Plum is a good way to motivate team for the good work, it gives the flexibility to choose how you would like to consume the rewards.
Very good solution for rewarding which has great potential if this can cater requirements of organizations.
Cons
Initially I had a problem of using xoxoday. I called the customer service desk and got the inputs how to use.
I only has the issue as i used a wrong link and was not able to figure it out.
We should have to regenerate coupon code, in case we lost the previous one or can see it under our profile.
It seems to be quite confusing to new recipients. Maybe more explanation to new users.
Showing Most Helpful
Showing 25 of 154 reviews
"Outstanding Site "
Overall: My overall experience was very great and positive because of their fast and proactive actions to their customer and users. I would say that this site deserves a very good ratings.
Pros: Xoxoday is very active and one of the best site for gift cards, my experience with this site are extremely exceptional their customer support are very helpful and accomodating. I will recommend this site because it is very user friendly and helpful site.
Cons: Nothing I can say about the Cons just a positive of Xoxoday.
"Xoxoday Product Review and Improvements to Consider"
Pros: Xoxoday is very easy to use / navigate. It offers a variety of options to choose from through several online platforms.
Cons: Some survey times take time to complete. It would be beneficial to have unlimited time to complete them without restraint.
"Convenience paired with Xoxo"
Overall: The experience is always good allows me to redeem points in good brands which are really helpful
Pros: the convenience is what makes me use it again and again the customer support is excellent
Cons: i have been using it for the last 3 years and have not faced any issues there are no disadvantages
"WORST CUSTOMER SERVICE SUPPORT EVERT"
Overall: I have a gift voucher that I need replaced, as that store brand only has 5 branches where you can use the voucher. Unfortunately, only one of those branches is near my area. I went there and discovered that that branch is actually closed already. I first reached out to Giftaway, who was nice enough to attempt to assist me, and advised they can assist me if I still want to try to use that voucher on a branch they can locate. They also gave me the option to reach out to Xoxoday - which has been the WORST experience I have received. Their excuses: a) I cannot open the voucher (even though I gave them the link, a screenshot containing the code) b) They want me to reach out to my company's support team instead BECAUSE they cannot do anything for me (which is such an amateurish response). c) When I asked why EXACTLY do I need to reach out to my company's support team, and what INFO they NEED to finally assist me - THEY DONT RESPOND d) They then spammed me with multiple automated emails, saying "Here is your ticket link for the concern" - which I CANNOT ACCESS. Seriously, DONT USE THIS COMPANY, very unprofessional customer service
Pros: They respond FAST (even on weekends) - but their responses are scripted and does not help me resolve my concern AT ALL
Cons: WORST CUSTOMER SERVICE SUPPORT I have ever dealt with. Gives me automated responses for a turnaround, and does not attempt to assist me AT ALL
"miracles of xoxo"
Overall: it is very good and will be using it always
Pros: It is handy, very easy to use and having many option to redeem the points
Cons: when i will reedem points for book my show , it will take 7days
"A must try for budding corporates to incentivize their employees"
Overall: Very good experience overall. It makes me shop for myself since it is in the form of shopping voucher. I would have saved the reward money had it been in my account otherwise
Pros: Number of options and tie ups in terms of redeeming. Ease of Use.
Cons: Platform charges in a few redemptions are a little high
"Perfection and Xoxoday"
Overall: I started using it since last 6 months and it is a wonderful app to redeem points and always works perfectly .
Pros: I like how it allows us to redeem points on various apps and mostly it has its own products as well .
Cons: Nothing of such, did not find any glitches in the last 6 months
"FOREVER Xoxoday"
Overall: I had a great experience with Xoxoday. It never disappointed me.
Pros: Wide variety of choices, easy and instant order fastest delivery.
Cons: Till now had good experience, didn't face any issues.
"Bhoomi's review"
Overall: It has been really great and the xoxo day platform has been super user-friendly
Pros: It is user friendly and lot of options to explore and select from.
Cons: There can be options for restaurants too
"Genuine customer service "
Pros: Response through mail Quickley and solve the problem within hours if we have a problem and sending gift cards quickly
Cons: Website slow sometimes running huge members paricipate in website
"Review for KPIT Rewards"
Pros: I've really only used Xoxoday once. to claim my reward at Lowes. Once Customer support helped me out, I was able to successfully redeem my points. However, I'm not terribly IT savvy and the app wasn't very intuitive (at least my experience).
Cons: The flip side of above. Also, it seemed that the support team was reluctant to have a face to face discussion. Everything was electronic. It was very frustrating to not have a human being to whom I could describe my problem.
"Great prouduct and very user friendly "
Pros: Reports and insights Easy to useCan track the budget and manage funds
Cons: Sometimes system shows error message while redeeming
"Xoxo Code Review"
Pros: Large Variety of brans associated with Xoxoday. Customization available
Cons: The Xoxoday platform is not working properly sometimes due to technical glitch this result in delay
"Motivator for employees "
Overall: It was amazing, loved it as i was getting access to everything
Pros: Flexibility of buying anything and everything
Cons: Features while using it.It was difficult to find the correct process.
"Xoxoday experience"
Overall: Exceptional!
Pros: Customer support was very helpful and professional.
Cons: the available choice of gift vouchers in South Africa
"Easy to Use and Very beneficial"
Overall: It has been great right from the time I reached out for the demo. Never thought something like this was available within reach. I have evaluated over 18 tools and finally went for Xoxoday. 1. DIY 2. Very supportive team. 3. Very fast and supportive customer support. 4. Easy to deploy
Pros: It is a DIY tool. Changes can be made whenever needed.
Cons: Not easy. Most of it is already there. May be the design can improve.
Vendor Response
"A Xoxoday Consumer, 365 Days/Year"
Overall: Our company's overall experience with them has been a positive one. The relationship has always been good, Xoxoday's customer service and management team are always quick to respond and handle any inquiries.
Pros: Their online platform is relatively simple to use when placing orders, especially when you take into consideration that our systems aren't integrated. Only the tools you need are there -- no endless and useless navigational links or buttons. It's clean, simple and effortless.
Cons: From my point of view there aren't many cons. If anything, just the ability to change customer email addresses on a completed order is the only thing missing. Right now, you can only click a "Resend Voucher: button and it's sent to the same email address.
Vendor Response
"Love for xoxo"
Pros: Easy to use and very amazing and app that I can recommend
Cons: Nothing as such . Every aspect is up to the mark
Vendor Response
"An HR's best friend from an EEA POV !"
Overall: AWESOME! I have introduced XOXODAY in 3 different organizations I have worked for. Just to clarify, no freebies given to me from XOXODAY. :) I introduced it because I love it.
Pros: Best feature is the - wide range of brand associations, really gives a free hand to employees to chose from. Next best feature is the platform in itself. Very easy to use & user-friendly !
Cons: Nothing for me to mention. Its a great product!
Vendor Response
"Used it as an end user"
Pros: Ease of use for a first time user and navigation was on point.
Cons: Have not used it in detail to provide input on the cons.
Vendor Response
"Great software"
Overall: It's a great product
Pros: Easy you use. Gifts cards are lots of selections
Cons: Sometime description of gift hard hard to read with some white letters reflection. Need to use better colors in words for background
"Xoxoday---- The ray of lightining in E Commerce"
Overall: Marvelous.
Pros: It is easy to select the vendors from the list. Various ranges of products can be viewed and picked before selection. It is user friendly. Even a layman can use by going thru the software with or without others assistance. Customer service executives are polite in answering; albeit the questions are irritable.Customer centricity is the main focus.
Cons: Initially I had a problem of using xoxoday. I called the customer service desk and got the inputs how to use. Instead if they would have given the instruction how to use, it will be of much help.
"Nice Product with ease of doing"
Overall: Its good and I liked it very much personally.
Pros: Ease of handling, customer support service. Whenever we stuck anywhere we get the required help from XOXO team.
Cons: Need to have bifurcations in budget that we newly recharge with. For eg; if we have recharged plum with 1 lac and after few days we put some more amount say 1.5 lacs then it should have two different trackers showing utilization of each recharge which will be really helpful.
Vendor Response
"Nice and easy to use product"
Overall: overall good, I think you provide a service which is better than other companies we've tried. A bit more focus on customer service and not only on sales and upselling would be appreciated
Pros: Easy to pull reports, different features can be implemented upon request
Cons: discount % on gift cards - we had a few issues with the API that took some time to be resolved and a few level of escalation
Vendor Response
"Highly suggested for International rewards and gift management"
Pros: We primarily use it for rewarding customer advocates in 30+ different countries. The best part of Xoxo Plum is that the end user can receive the gift card for any of the services listed in his country. This will eliminate the regional currency problem that companies face while running a high scale reward program
Cons: Customisation options are decent enough but needs improvement. Reply-to email should be customized by the end-user.
Vendor Response