--- title: "Xoxoday Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Xoxoday the right Customer Loyalty solution for you? Explore 267 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153149/Rewards-Platform/reviews/" page_type: "reviews" language: "en" --- Xoxoday 4.4 (267) [View alternatives](https://www.capterra.com/p/153149/Rewards-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of Xoxoday Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews pk pavan k Associate - Center for Market ExcellenceMarket Research, 201 - 500 employeesUsed the software for: More than 2 years. “Automated Rewarding: Setting up automated milestones for birthdays, work anniversaries, and performance achievements saves a lot of manual work.“ June 23, 2026 pk pavan k Associate - Center for Market ExcellenceMarket Research, 201 - 500 employeesUsed the software for: More than 2 years. “Support Delays: Customer service response times can sometimes be slow when resolving end-user redemption issues.“ June 23, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “Reporting and configuration sometimes required additional effort or support. Despite this, Xoxoday remains a reliable and effective solution for organizations looking to deliver flexible, impactful reward and incentive programs, especially once users become familiar with the system.“ April 27, 2026 LX Livia X Finance System Transformation LeadNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The admin cost is a bit expensive!“ August 21, 2026 AS Ayush S HRBPReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The platform stands out for its clean UI, effortless usability, and high reliability, making reward management a seamless experience.“ June 22, 2026 GA Gugan A Software DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The reward points allocated to you by your company will be stolen by Empuls.“ December 10, 2024 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “I also appreciated how smoothly it handled distribution and tracking, which reduced administrative effort while still delivering a personalized and engaging reward experience.“ April 27, 2026 AO Angeli Eloise O Senior Data Integrity SpecialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “a) I cannot open the voucher (even though I gave them the link, a screenshot containing the code)“ April 14, 2024 ## Showing most helpful reviews Showing 1-25 of 267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aditya S. Test Engineer Information Technology and Services Used the software for: 1-2 years ### "Best Platform to recognize the work of your Colleagues" February 1, 2025 5.0 My experience with the software has been great so far. I like how open and transparent it is in both recognizing and giving rewards to employees . It's leaderboard feature is something that really motivates employees to work even harder, But the best thing about it is the variety of gift cards available to redeem points. Pros It's rewarding system is the best thing about it. Plus the variety of gift cards it offers to employees. Customer support is also good. Cons If we don't redeem the reward points on time then the system will spam us with email to redeem the points. Switched from [TrackHR](https://www.capterra.com/p/255681/TrackHR/) Rewarding system was not that good in trackhr as compared to empuls Review Source SM Swapna M. Senior HR Manager Information Technology and Services Used the software for: 1-2 years ### "A solution for a happy employee experience at our workplace" March 16, 2022 5.0 Employee recognition and engagement calendars. Its a great platform to connect, motivate and collaborate. Pros Employee recognition and engagement calendars. Awards and recognition features. Cons The user interface , this can be customized with more user friendly and user interactive interface. Alternatives considered [EngageWith](https://www.capterra.com/p/228377/EngageWith/) Reason for choosing Xoxoday The sales team was really helpful and approachable, helped in smooth onboarding and demonstration of the features , and pricing was also good. Review Source Response from Xoxoday August 2, 2022 Hello Swapna, Your feedback really helps us improve. We are working continuously to make the user interactive interface more user-friendly with customization. If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io..Thank you. LX Livia X. Finance System Transformation Lead Non-Profit Organization Management Used the software for: 2+ years ### "Xoxoday review" August 21, 2026 4.0 Overall, it serves the purpose and we were able to reward who we need to around the region. Customer service respond turn around is quite quick. Pros Good for assign / rewarding around the world. When giving small token for completing survey etc. Easy to use. Cons The admin cost is a bit expensive! Not coinvent when we need to raise PO for topping up the platform. But can see it is improving with auto invoice etc. Review Source GA Gugan A. Software Developer Information Technology and Services Used the software for: 1-2 years ### "They know how to scam" December 10, 2024 2.0 When you try to scam people, it's not funny. Pros They try to replicate the process of social media by allowing users to post contents, like and share. Cons The reward points allocated to you by your company will be stolen by Empuls. The points will magically disappear. When queried, they will point to a hidden Terms and conditions, mentioning that points will expire within a certain amount of days. They won't refund. It's all gone. Review Source Response from Xoxoday March 12, 2026 Hey Gugan, Thank you for taking the time to share your feedback with us! We are truly sorry for the inconvenience caused to you as this is not the experience that we strive to provide. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. We truly appreciate your feedback. We have made several improvements to make the redemption process more seamless and hassle-free. If you still face any issues, you may reach out to us at cs@xoxoday.com and our team will help in resolving your issue on priority. Thank you for your understanding. Best regards, Team Xoxoday. pK pavan K. Associate - Center for Market Excellence Market Research Used the software for: 2+ years ### "Balanced and Professional" June 23, 2026 5.0 we have been partnered with Xoxoday since from past 8+ years and the overall service is as expected and satisfactory Pros Global Catalog: The platform offers a massive variety of gift cards, experiences, and prepaid cards across many countries. Easy Integration: It connects smoothly with major HR tools and collaboration platforms like Slack, Microsoft Teams, and BambooHR. Automated Rewarding: Setting up automated milestones for birthdays, work anniversaries, and performance achievements saves a lot of manual work. User Interface: The dashboard is intuitive for both administrators sending rewards and employees redeeming them. Management is good and we feel the service is value for money. Cons Inventory Stockouts: Occasionally, popular gift cards or vouchers for specific brands go out of stock temporarily. Support Delays: Customer service response times can sometimes be slow when resolving end-user redemption issues. Hidden Fees: The conversion rates or processing fees for certain international rewards can sometimes be slightly high. Switched from [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) Due to gift card discount and service margins Review Source Saptarshi B. Business development Manager Staffing and Recruiting Used the software for: 1-2 years ### "One platform that brings employee engagement together" May 29, 2026 5.0 We moved from multiple tools handling surveys, gifting, and recognition separately to one platform. That alone reduced a lot of vendor management work. Employee adoption was better than expected, especially after the Slack rollout. Pros The biggest win has been removing manual work from our recognition programs. Milestones like birthdays and anniversaries are automated now. No more chasing reminders. The rewards catalogue covers multiple countries, so employees actually find options they care about. Slack and MS Teams integration means people don't need to log into a separate tool. Recognition just happens in their daily workflow. The AI nudges that flag unrecognised employees are genuinely useful. Cons There are many configuration options, which are powerful but overwhelming at first. Custom reporting needs more flexibility. You often have to download data separately instead of building views inside the platform. Support is responsive, but the resolution time for non-critical issues could be faster. Review Source Bhabishya B. Founder Consumer Electronics Used the software for: 2+ years ### "Fine but can be made better" May 29, 2026 5.0 Pros Their Plum product, which have massive catalogue, products from around the world, and most are instant delivered, which I like the most. Cons What I like the lease about Xoxoday, are the issue their admin panel has, always same payment related issues, which takes days to weeks to solve even a small issue. Review Source Response from Xoxoday June 3, 2026 Hi Bhabishya, Thank you for your 5-star review and for sharing such kind words with us. We are glad to hear that our catalogue and instant delivery experience have been a highlight for you. Your feedback on the admin panel is noted, and we truly appreciate you taking the time to share it. Thank you for choosing Xoxoday, and we look forward to continuing to support you. Warm regards, Team Xoxoday AS Ayush S. HRBP Real Estate Used the software for: 1-2 years ### "A Seamless Rewards Journey" June 22, 2026 5.0 My overall experience with Xoxoday has been largely positive and rewarding. The platform stands out for its clean UI, effortless usability, and high reliability, making reward management a seamless experience. The ability to customize rules as per usage adds great flexibility for organizational needs. However, one area that needs improvement is the processing charge during redemption, which feels discouraging and reduces the perceived value of earned rewards. Despite this drawback, Xoxoday remains a robust and dependable platform for employee engagement and rewards. With a few refinements — particularly around redemption fees — it has the potential to be an exceptional rewards solution. Pros One of the standout aspects of Xoxoday is its clean and intuitive User Interface. Navigating through the platform feels effortless, making it accessible for users of all technical backgrounds. Cons redemption. After earning rewards through hard work and dedication, being hit with an additional fee at the time of redemption feels discouraging and unfair. Review Source EO Echezonachukwu O. Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Easy for rewarding" June 22, 2026 5.0 My overall experience with Xoxoday has been positive. The platform makes it easy for us to reward workers and recognize their efforts. The reward redemption process is straightforward, the interface is user-friendly, and it helps improve employee motivation and engagement. Overall, it is a reliable and efficient rewards platform. Pros What I liked most about Xoxoday was how easy and convenient the rewarding process is. The platform is user-friendly, offers a variety of reward options, and makes it simple to redeem rewards quickly without any hassle. Overall, it provides a smooth and enjoyable experience. Cons What I liked least about Xoxoday was the limited funding and payout options available. Having more payment methods and greater flexibility for funding accounts and redeeming rewards would improve the overall user experience and make the platform more convenient for a wider range of users. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: I used a free trial ### "A Flexible and Scalable Rewards Platform" April 27, 2026 5.0 Overall, my experience with Xoxoday was positive. The platform is strong in its core purpose of managing rewards, incentives, and gifting at scale. I particularly valued the breadth of reward options, global reach, and the ability to distribute incentives efficiently while maintaining visibility into tracking and redemption. It helped streamline what can otherwise be a time‑consuming administrative process. That said, there were moments where the platform felt less intuitive, especially when navigating more advanced features or customizing certain workflows. Reporting and configuration sometimes required additional effort or support. Despite this, Xoxoday remains a reliable and effective solution for organizations looking to deliver flexible, impactful reward and incentive programs, especially once users become familiar with the system. Pros What I liked most about Xoxoday was its wide variety of reward and incentive options combined with an easy‑to‑use platform. It made managing gifts, incentives, and employee or customer rewards very efficient, especially with its global catalogue and flexible redemption choices. I also appreciated how smoothly it handled distribution and tracking, which reduced administrative effort while still delivering a personalized and engaging reward experience. Cons What I liked least about Xoxoday was that some parts of the platform felt less intuitive, particularly when navigating advanced features or managing detailed reporting. At times, the user interface could feel slightly cluttered, and configuring certain reward workflows required a bit more guidance than expected. Additionally, depending on the region or reward type, availability and redemption experiences could be inconsistent, which occasionally limited flexibility. Review Source UT UZMA T. Senior Manager E-Learning Used the software for: 2+ years ### "Convenience paired with Xoxo" January 10, 2025 5.0 The experience is always good allows me to redeem points in good brands which are really helpful Pros the convenience is what makes me use it again and again the customer support is excellent Cons i have been using it for the last 3 years and have not faced any issues there are no disadvantages Review Source ES Emmanuel S. Assistant Manager Sales E-Learning Used the software for: 6-12 months ### "A must try for budding corporates to incentivize their employees" January 6, 2025 4.0 Very good experience overall. It makes me shop for myself since it is in the form of shopping voucher. I would have saved the reward money had it been in my account otherwise Pros Number of options and tie ups in terms of redeeming. Ease of Use. Cons Platform charges in a few redemptions are a little high Review Source GN Gopika N. Senior Executive - digital business E-Learning Used the software for: 6-12 months ### "Perfection and Xoxoday" December 18, 2024 5.0 I started using it since last 6 months and it is a wonderful app to redeem points and always works perfectly . Pros I like how it allows us to redeem points on various apps and mostly it has its own products as well . Cons Nothing of such, did not find any glitches in the last 6 months Review Source AS Azharuddin S. Leader Coach Consumer Services Used the software for: 2+ years ### "Employee rewards source " March 3, 2022 5.0 It is pretty good choice for organizations to reward its employee where they can choose various platforms to redeem their rewards. Pros There are various source of options where we can redeem it Cons Found none so far, it is pretty good overall Reason for choosing Xoxoday It is pretty good choice for organizations to reward its employee where they can choose various platforms to redeem their rewards. Review Source DS Darshini S. Head of L&D Translation and Localization Used the software for: Less than 6 months ### "A seamless employee reward platform. " June 8, 2021 4.0 I am using the platform to award my team. I was able to award USD10 worth of gift card to my team membes and they choose to purchase vouchers that they like. They have alot of options to choose from Lazada, Starbucks, Grab, Mastercard and many more. I used it once to test it out but I am hoping to continue using it if the currency conversion matter is fixed. Pros It is easy to deploy employee rewards in terms of vouchers as we don't need to choose what voucher to award but giving them the freedom to choose what they want to do with value. Cons The conversion rate happens four times within the system. We will need to top up our wallet hence the currency is converted from our local currency to INR then converted back to the currency we chose in the system (USD/ EUR / etc). Once we have awarded the reward, the awardee receives in the currency that we set and use it in the currency of the country he/she resides. For an example, we top up the e-wallet in Malaysian Ringgit, the platform uses INR to process the payment. We set USD as our plarform currency as we are a global company. When we award a USD10 voucher to an awardee, he/she will redeem it in their local currency, let say Malaysian Ringgit. Multiple currency exchanges impact the value to drop significantly. Only if this is fixed, the platform is an awesome platform to be used for awarding team members and employees companywide. Review Source Response from Xoxoday June 24, 2021 Hi Darshini Thank you so much for taking the time to review Xoxoday Plum on Capterra. We are working on a multi-currency system where there is no conversion charge. This should be live by August 2021. Stay tuned! Thank you so much for the amazing feedback. It's feedback like yours keeps us motivated and strive to provide a great user experience. We deeply value your association with us. All the best :) SKM Sravan Kumar M. Team Lead Information Technology and Services Used the software for: 6-12 months ### "Awesome and super easy product, but could be better in terms of more customisation" March 12, 2022 4.0 Pros \-- Easy Rewarding -- Wide range of redemption options -- Super easy to setup, I hardly took a day to set it up Cons \-- Need more customizable options like org level certificate templates -- We were not able to integrate Namely to it, we were manually managing users Alternatives considered [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) Review Source Response from Xoxoday August 2, 2022 Hello Sravan, Your feedback really helps us improve.   I have shared your concern with Namely Integration with our internal team to look upon. If you need assistance using this site, you can contact live chat support at any time, and if you have any other questions, please email us at support@empuls.io. Thank you. SS Saloni S. Product Operations Executive ll Retail Used the software for: 2+ years ### "Completely satisfied." March 9, 2022 5.0 Too happy to use as got many options in this app from which we can connect overall employee of our office. Pros Ecofriendly and it is fun using Empuls for office purpose too. Cons As for me, I like all the features of this app. Review Source Response from Xoxoday August 4, 2022 Hello Saloni, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. IS Imran S. Student Education Management Used the software for: 6-12 months ### "I really happy with the service of lifepoints. It is one of the best survey website." February 28, 2022 5.0 I had a great experience with lifepoints. Perfect redemtion. Short time surveys. All over best❤️ Pros It's easy to use. It give me many surveys in a single day. Gift points is enough according to surveys. All over, one of the best❤️ I love lifepoints ❤️ Cons Sometimes surveys will disappeared when I loggin. Please give more time to stay survey on website. Review Source AK Ajith K. Associate manager supplier relations Hospitality Used the software for: 6-12 months ### "I recommend Empuls" March 9, 2022 4.0 Great experience I had till now amd I will continue using it. Pros It is an easy and effective employee engagement tool. I have made group to interact with specific people. It helps us to greet, appreciate , provide updates etc with employees. Personally I am using it everyday and recommend everyone to use it. Cons It should add chat facility with employees Review Source Response from Xoxoday August 4, 2022 Hello Ajith, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. RJ Rosina J. Associate Director HR Information Technology and Services Used the software for: 2+ years ### "Review on Empuls" March 8, 2022 5.0 Excellent customer support Pros Ease of use and gifting options. There are plenty of options specific to gifting. Cons Notification features. No other suggestions from my end. Review Source Response from Xoxoday September 2, 2022 Hello Rosina, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. NK Nelly K. Senior Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Great service idea but a terrible customer service" May 28, 2022 2.0 Not great, poor customer service and sloppiness with financial obligations towards customer canceled any positive product features. Pros The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities. Cons The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform. Review Source Response from Xoxoday July 22, 2022 Nelly, thank you for taking the time to review our services. Our sincere apologies for not meeting your requirements and for your less than desirable experience. A PG charge was applied by the Payoneer team which led to this issue. Internally, this is one of our highest priorities. You can reach out to my customer support team at cs@xoxoday.com if there's anything else we can do. QA Qadeer A. IT Engineer Information Technology and Services Used the software for: 2+ years ### "Okayyy" March 1, 2022 5.0 Pros Xoxo Points and posts and overall this software is good Review Source RM Rajesh M. Graphic Designer Information Technology and Services Used the software for: 6-12 months ### "Very helpful in getting update of professional family." March 9, 2022 5.0 It is a great experience to having such a important tool in our every day life. Very helpful and Easy to navigate. Pros It is very easy to navigate, every information is categorized and cleanly displayed. It is much look like a social media platform with in colleagues. I am very happy to use. Cons May be it can be little bit colourful or supports with picture update. Review Source Response from Xoxoday August 4, 2022 Hello Rajesh, Your feedback really helps us improve. I have passed your feedback to our internal team .If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. VR Verified Reviewer Solution Architect Information Technology and Services Used the software for: 2+ years ### "Designed to make money on expired rewards" July 19, 2023 1.0 Pros My employer started using this platform and sent me some rewards over past two years. Recently I noticed that $250 worth of rewards were expired few months back. I was never sent any reminder from this platform and customer support says that there is no way to get them back now. Also they did not tell me if the expired rewards were sent back to my employer or were monetized by the platform. Cons No customer loyalty, looks like the entire platform is designed to make money on expired rewards Review Source Response from Xoxoday March 12, 2026 Hey, Thank you for taking the time to share your feedback with us! We are truly sorry for the inconvenience caused to you as this is not the experience that we strive to provide. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. We truly appreciate your feedback. We have made several improvements to make the redemption process more seamless and hassle-free. If you still face any issues, you may reach out to us at cs@xoxoday.com and our team will help in resolving your issue on priority. Thank you for your understanding. Best regards, Team Xoxoday. SO Surya O. Sr HR Business Partner Internet Used the software for: 6-12 months ### "Great Tool" June 14, 2021 4.0 great Pros \-ease of implementation -ease of operation Cons socializing it within the org was something we missed on. Review Source Response from Xoxoday June 23, 2021 Hi Surya, Thank you for taking the time to review Xoxoday Empuls on Capterra. Our customer success team can definitely help you socialize Empuls in your organization. Reach out to your POC and we will take it ahead. You can also write to us at cs@xoxoday.com in case of any issues. We deeply value your association with us. All the best :) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.