# Xoxoday Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xoxoday the right Customer Loyalty solution for you? Explore 266 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153149/Rewards-Platform/reviews --- Xoxoday 4.5 (266) [View alternatives](https://www.capterra.com/p/153149/Rewards-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 8th, 2026 # Reviews of Xoxoday Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews pk pavan k Associate - Center for Market ExcellenceMarket Research, 201 - 500 employeesUsed the software for: More than 2 years. “Automated Rewarding: Setting up automated milestones for birthdays, work anniversaries, and performance achievements saves a lot of manual work.“ June 23, 2026 pk pavan k Associate - Center for Market ExcellenceMarket Research, 201 - 500 employeesUsed the software for: More than 2 years. “Support Delays: Customer service response times can sometimes be slow when resolving end-user redemption issues.“ June 23, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “Reporting and configuration sometimes required additional effort or support. Despite this, Xoxoday remains a reliable and effective solution for organizations looking to deliver flexible, impactful reward and incentive programs, especially once users become familiar with the system.“ April 27, 2026 GA Gugan A Software DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The reward points allocated to you by your company will be stolen by Empuls.“ December 10, 2024 AS Ayush S HRBPReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The platform stands out for its clean UI, effortless usability, and high reliability, making reward management a seamless experience.“ June 22, 2026 AO Angeli Eloise O Senior Data Integrity SpecialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “a) I cannot open the voucher (even though I gave them the link, a screenshot containing the code)“ April 14, 2024 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “I also appreciated how smoothly it handled distribution and tracking, which reduced administrative effort while still delivering a personalized and engaging reward experience.“ April 27, 2026 AO Angeli Eloise O Senior Data Integrity SpecialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “b) They want me to reach out to my company's support team instead BECAUSE they cannot do anything for me (which is such an amateurish response).“ April 14, 2024 ## Showing most helpful reviews Showing 1-25 of 266 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saptarshi B. Business development Manager Staffing and Recruiting Used the software for: 1-2 years ### "One platform that brings employee engagement together" May 29, 2026 5.0 We moved from multiple tools handling surveys, gifting, and recognition separately to one platform. That alone reduced a lot of vendor management work. Employee adoption was better than expected, especially after the Slack rollout. Pros The biggest win has been removing manual work from our recognition programs. Milestones like birthdays and anniversaries are automated now. No more chasing reminders. The rewards catalogue covers multiple countries, so employees actually find options they care about. Slack and MS Teams integration means people don't need to log into a separate tool. Recognition just happens in their daily workflow. The AI nudges that flag unrecognised employees are genuinely useful. Cons There are many configuration options, which are powerful but overwhelming at first. Custom reporting needs more flexibility. You often have to download data separately instead of building views inside the platform. Support is responsive, but the resolution time for non-critical issues could be faster. Review Source pK pavan K. Associate - Center for Market Excellence Market Research Used the software for: 2+ years ### "Balanced and Professional" June 23, 2026 5.0 we have been partnered with Xoxoday since from past 8+ years and the overall service is as expected and satisfactory Pros Global Catalog: The platform offers a massive variety of gift cards, experiences, and prepaid cards across many countries. Easy Integration: It connects smoothly with major HR tools and collaboration platforms like Slack, Microsoft Teams, and BambooHR. Automated Rewarding: Setting up automated milestones for birthdays, work anniversaries, and performance achievements saves a lot of manual work. User Interface: The dashboard is intuitive for both administrators sending rewards and employees redeeming them. Management is good and we feel the service is value for money. Cons Inventory Stockouts: Occasionally, popular gift cards or vouchers for specific brands go out of stock temporarily. Support Delays: Customer service response times can sometimes be slow when resolving end-user redemption issues. Hidden Fees: The conversion rates or processing fees for certain international rewards can sometimes be slightly high. Switched from [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) Due to gift card discount and service margins Review Source GA Gugan A. Software Developer Information Technology and Services Used the software for: 1-2 years ### "They know how to scam" December 10, 2024 2.0 When you try to scam people, it's not funny. Pros They try to replicate the process of social media by allowing users to post contents, like and share. Cons The reward points allocated to you by your company will be stolen by Empuls. The points will magically disappear. When queried, they will point to a hidden Terms and conditions, mentioning that points will expire within a certain amount of days. They won't refund. It's all gone. Review Source Response from Xoxoday March 12, 2026 Hey Gugan, Thank you for taking the time to share your feedback with us! We are truly sorry for the inconvenience caused to you as this is not the experience that we strive to provide. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. We truly appreciate your feedback. We have made several improvements to make the redemption process more seamless and hassle-free. If you still face any issues, you may reach out to us at cs@xoxoday.com and our team will help in resolving your issue on priority. Thank you for your understanding. Best regards, Team Xoxoday. Aditya S. Test Engineer Information Technology and Services Used the software for: 1-2 years ### "Best Platform to recognize the work of your Colleagues" February 1, 2025 5.0 My experience with the software has been great so far. I like how open and transparent it is in both recognizing and giving rewards to employees . It's leaderboard feature is something that really motivates employees to work even harder, But the best thing about it is the variety of gift cards available to redeem points. Pros It's rewarding system is the best thing about it. Plus the variety of gift cards it offers to employees. Customer support is also good. Cons If we don't redeem the reward points on time then the system will spam us with email to redeem the points. Switched from [TrackHR](https://www.capterra.com/p/255681/TrackHR/) Rewarding system was not that good in trackhr as compared to empuls Review Source SM Swapna M. Senior HR Manager Information Technology and Services Used the software for: 1-2 years ### "A solution for a happy employee experience at our workplace" March 16, 2022 5.0 Employee recognition and engagement calendars. Its a great platform to connect, motivate and collaborate. Pros Employee recognition and engagement calendars. Awards and recognition features. Cons The user interface , this can be customized with more user friendly and user interactive interface. Alternatives considered [EngageWith](https://www.capterra.com/p/228377/EngageWith/) Reason for choosing Xoxoday The sales team was really helpful and approachable, helped in smooth onboarding and demonstration of the features , and pricing was also good. Review Source Response from Xoxoday August 2, 2022 Hello Swapna, Your feedback really helps us improve. We are working continuously to make the user interactive interface more user-friendly with customization. If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io..Thank you. Bhabishya B. Founder Consumer Electronics Used the software for: 2+ years ### "Fine but can be made better" May 29, 2026 5.0 Pros Their Plum product, which have massive catalogue, products from around the world, and most are instant delivered, which I like the most. Cons What I like the lease about Xoxoday, are the issue their admin panel has, always same payment related issues, which takes days to weeks to solve even a small issue. Review Source Response from Xoxoday June 3, 2026 Hi Bhabishya, Thank you for your 5-star review and for sharing such kind words with us. We are glad to hear that our catalogue and instant delivery experience have been a highlight for you. Your feedback on the admin panel is noted, and we truly appreciate you taking the time to share it. Thank you for choosing Xoxoday, and we look forward to continuing to support you. Warm regards, Team Xoxoday AS Ayush S. HRBP Real Estate Used the software for: 1-2 years ### "A Seamless Rewards Journey" June 22, 2026 5.0 My overall experience with Xoxoday has been largely positive and rewarding. The platform stands out for its clean UI, effortless usability, and high reliability, making reward management a seamless experience. The ability to customize rules as per usage adds great flexibility for organizational needs. However, one area that needs improvement is the processing charge during redemption, which feels discouraging and reduces the perceived value of earned rewards. Despite this drawback, Xoxoday remains a robust and dependable platform for employee engagement and rewards. With a few refinements — particularly around redemption fees — it has the potential to be an exceptional rewards solution. Pros One of the standout aspects of Xoxoday is its clean and intuitive User Interface. Navigating through the platform feels effortless, making it accessible for users of all technical backgrounds. Cons redemption. After earning rewards through hard work and dedication, being hit with an additional fee at the time of redemption feels discouraging and unfair. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: I used a free trial ### "A Flexible and Scalable Rewards Platform" April 27, 2026 5.0 Overall, my experience with Xoxoday was positive. The platform is strong in its core purpose of managing rewards, incentives, and gifting at scale. I particularly valued the breadth of reward options, global reach, and the ability to distribute incentives efficiently while maintaining visibility into tracking and redemption. It helped streamline what can otherwise be a time‑consuming administrative process. That said, there were moments where the platform felt less intuitive, especially when navigating more advanced features or customizing certain workflows. Reporting and configuration sometimes required additional effort or support. Despite this, Xoxoday remains a reliable and effective solution for organizations looking to deliver flexible, impactful reward and incentive programs, especially once users become familiar with the system. Pros What I liked most about Xoxoday was its wide variety of reward and incentive options combined with an easy‑to‑use platform. It made managing gifts, incentives, and employee or customer rewards very efficient, especially with its global catalogue and flexible redemption choices. I also appreciated how smoothly it handled distribution and tracking, which reduced administrative effort while still delivering a personalized and engaging reward experience. Cons What I liked least about Xoxoday was that some parts of the platform felt less intuitive, particularly when navigating advanced features or managing detailed reporting. At times, the user interface could feel slightly cluttered, and configuring certain reward workflows required a bit more guidance than expected. Additionally, depending on the region or reward type, availability and redemption experiences could be inconsistent, which occasionally limited flexibility. Review Source UT UZMA T. Senior Manager E-Learning Used the software for: 2+ years ### "Convenience paired with Xoxo" January 10, 2025 5.0 The experience is always good allows me to redeem points in good brands which are really helpful Pros the convenience is what makes me use it again and again the customer support is excellent Cons i have been using it for the last 3 years and have not faced any issues there are no disadvantages Review Source MB Mahadevi B. Senior Executive - Digital Business E-Learning Used the software for: 1-2 years ### "miracles of xoxo" December 18, 2024 5.0 it is very good and will be using it always Pros It is handy, very easy to use and having many option to redeem the points Cons when i will reedem points for book my show , it will take 7days Review Source ES Emmanuel S. Assistant Manager Sales E-Learning Used the software for: 6-12 months ### "A must try for budding corporates to incentivize their employees" January 6, 2025 4.0 Very good experience overall. It makes me shop for myself since it is in the form of shopping voucher. I would have saved the reward money had it been in my account otherwise Pros Number of options and tie ups in terms of redeeming. Ease of Use. Cons Platform charges in a few redemptions are a little high Review Source AA Angeline A. Process lead Education Management Used the software for: 6-12 months ### "Review of the XoXo" January 16, 2025 5.0 It is really a good thing gift someone and also to buy Pros The prices are really exiting and easy to use Cons Can not redeem immediately using as coupon is sometime difficult Review Source RK Rahul K. Trauma Specialist Hospital & Health Care Used the software for: 1-2 years ### "Xoxoday Product Review and Improvements to Consider" September 14, 2024 5.0 Pros Xoxoday is very easy to use / navigate. It offers a variety of options to choose from through several online platforms. Cons Some survey times take time to complete. It would be beneficial to have unlimited time to complete them without restraint. Review Source SS Srinivasan S. Assistant Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to Use and Very beneficial" June 14, 2021 5.0 It has been great right from the time I reached out for the demo. Never thought something like this was available within reach. I have evaluated over 18 tools and finally went for Xoxoday. 1. DIY 2. Very supportive team. 3. Very fast and supportive customer support. 4. Easy to deploy Pros It is a DIY tool. Changes can be made whenever needed. Cons Not easy. Most of it is already there. May be the design can improve. Reason for choosing Xoxoday It has been great right from the time I reached out for the demo. Never thought something like this was available within reach. I have evaluated over 18 tools and finally went for Xoxoday. 1. DIY 2. Very supportive team. 3. Very fast and supportive customer support. 4. Easy to deploy Review Source Response from Xoxoday June 23, 2021 Hi Srinivasan, Thank you for taking the time to review Xoxoday products on Capterra. Glad to know you have selected Xoxoday from your research on 18 tools. We deeply value your association with us. All the best :) AG Andrea G. HR Manager Staffing and Recruiting Used the software for: 2+ years ### "A Resourceful HR Software For Business " February 19, 2024 5.0 Pros With Empuls, I like that it comes with great survey building features It manages feedback collection well and I like the employees communication features. It if very effective when it comes to HR Analytics and it also comes with Online HR features. Cons With Empuls, it has been all good handling HR issues mostly. Review Source KC Karla C. HR Manager Insurance Used the software for: 6-12 months ### "Highly Recommend" June 2, 2023 5.0 Overall this is a solid product and I would recommend it to other organizations. Pros This platform is well designed and is an great tool for employee engagement. The analytics portion of the platform is very useful to track and engage with our organization. Cons We wish that we could filter posts on the main page and then to be able to give points to employees that is not always posted publicly. Managers would like the option for public and private appreciation. Review Source RS Raghvendra S. Associate Manager Market Research Used the software for: 1-2 years ### "Review" June 10, 2021 5.0 Over all good Pros Fast, easy and efficient. Wide range of denomination. Cons Whenever number of vouchers are less we receive vouchers within the emails. We would recommend to send the vouchers within the excel format only. It would be great to have a voucher final status report. We would like to know how many of our users are actually redeeming ther vouchers before it gets expired. Reason for choosing Xoxoday We were using paytm and still using the same. Xoxoday is an additional alternative for amazon vouchers. We wanted to have amazon vouchers in our reward list as paytm and amazon are the two market leaders. Moreover we took this decision based on the results from a quick survey administered within our panelists. Review Source Response from Xoxoday June 23, 2021 Hi Raghavendra, Thank you for taking the time to review Xoxoday Plum on Capterra. In our latest release, it is included in reports who has redeemed the voucher and who has not. Please check the admin reports once. We deeply value your association with us. All the best :) SR Sriram R. Manager Hospital & Health Care Used the software for: 1-2 years ### "To internalize rewards and recognition, get Xoxoday Empuls!" June 8, 2021 4.0 It has been good. The product has improved over the period of time and it is still capable of doing more! Pros The most impactful feature is the peer-to-peer recognition. It happens on a click of a button! And the whole organization knows about it! Cons I believe that the survey part of it can be improved. It is not easy to set up and launch a survey. There should also be an option to conduct quizzes. Review Source Response from Xoxoday June 23, 2021 Hi Sriram, Thank you for taking the time to review Xoxoday Empuls on Capterra. Thank you for the supporting words! Our survey module comes with ease of deployment, you can know more about it here: https://help.empuls.io. We deeply value your association with us. All the best :) AC Amit C. Sr. Director - HR Computer Software Used the software for: Less than 6 months ### "A wonderful tool for employee recognition and engagement" March 15, 2022 5.0 Employee engagement has skyrocketed. Instead of we having to decide the rewards, the employees now choose their own rewards which make it more meaningful for them. Pros This tool made it extremely easy for us to implement the employee recognition and engagement program. You create a budget, encourage the people to appreciate others, employees then redeem the points. This makes it setting up the rewards and driving engagement a breeze. The team also provides ideas in the form of a monthly engagement calendar which is a handy resource if you are falling short of ideas. Cons The UI could be a bit better which I think they have already taken care of in the new release to come. Alternatives considered [Dialpad AI Meetings](https://www.capterra.com/p/157843/UberConference/) Review Source Response from Xoxoday August 2, 2022 Hello Amit, Your feedback really helps us improve. We are working continuously to make the user interactive interface more user-friendly with customization. If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io..Thank you. SS Sandeep S. Manager - Human Resource Hospitality Used the software for: 2+ years ### "Empuls For Employee Engagement " March 9, 2022 4.0 Pros Its is very user friendly. backend support also is very good. Cons ease of use, team communication is best part of it. Review Source Response from Xoxoday August 4, 2022 Hello Sandeep, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. hS harshita S. deputy manager Insurance Used the software for: 2+ years ### "Fav Compass" April 29, 2023 5.0 10 Pros its a easy way to use nd excel easily to find out things Cons this question doesnt sense because its a nice Review Source IZ Irina Z. Sr Lead HR Information Technology and Services Used the software for: 2+ years ### "Xoxo review" May 30, 2023 3.0 Good Pros The ease of transforming points into vounchers. Cons The fact that there are not too many options for some countries.Also, some vendors establish a defined value for a voucher, you don't have the possibility to decide the amount you want to spend. Review Source Response from Xoxoday March 12, 2026 Hey Irina, Thank you for taking the time to share your feedback with us! We are truly sorry for the inconvenience caused to you as this is not the experience that we strive to provide. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. We truly appreciate your feedback. We have made several improvements to make the redemption process more seamless, hassle-free, global, flexible and adaptive. If you still face any issues, you may reach out to us at cs@xoxoday.com and our team will help in resolving your issue on priority. Thank you for your understanding. Best regards, Team Xoxoday. AS Anindya S. Sr. ARM Information Technology and Services Used the software for: 1-2 years ### "A great Communications Portal " March 9, 2022 5.0 Excellent so far! Pros Ease of Communication, an excellent collaborative platform for the team. Cons Initially, a bit of handholding is required. A video help/faq would be great to have. Review Source Response from Xoxoday August 4, 2022 Hello Anindya, Your feedback really helps us improve. Yes, we do have videos and faqs based on our products. Please visit the website. If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. SS Sohit S. Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Love for xoxo" March 8, 2022 5.0 Pros Easy to use and very amazing and app that I can recommend Cons Nothing as such . Every aspect is up to the mark Review Source Response from Xoxoday August 5, 2022 Hello Sohit, Thank you for reviewing us. If you need assistance using this site, you can contact live chat support at any time, and if you have any other questions, please email us at cs@xoxoday.com. Thank you. MSH Manvendra Singh H. Central Grid Manager Utilities Used the software for: 6-12 months ### "Scoring Mechanism" March 8, 2022 5.0 Pros It is really a very helpful portal to encourage team. Cons Scoring Mechanism need to be revisited, as some members commented multiply time to increase score Review Source Response from Xoxoday September 2, 2022 Hello Manvendra, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.