# Page 2 | Xoxoday Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Xoxoday the right Customer Loyalty solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153149/Rewards-Platform/reviews --- Xoxoday 4.4 (260) [View alternatives](https://www.capterra.com/p/153149/Rewards-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 2 - Reviews of Xoxoday ## Showing most helpful reviews Showing 26-50 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Angeline A. Process lead Education Management Used the software for: 6-12 months ### "Review of the XoXo" January 16, 2025 5.0 It is really a good thing gift someone and also to buy Pros The prices are really exiting and easy to use Cons Can not redeem immediately using as coupon is sometime difficult Review Source HM Harshal M. Technical Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Employee Appreciation" January 14, 2025 5.0 Pros helps me maintain a good mood with the team and share appreciation as well. Cons It could have better mobile layouts, and is not the best when in low bandwidth network. Review Source AEO Angeli Eloise O. Senior Data Integrity Specialist Information Technology and Services Used the software for: 2+ years ### "WORST CUSTOMER SERVICE SUPPORT EVERT" April 14, 2024 1.0 I have a gift voucher that I need replaced, as that store brand only has 5 branches where you can use the voucher. Unfortunately, only one of those branches is near my area. I went there and discovered that that branch is actually closed already. I first reached out to Giftaway, who was nice enough to attempt to assist me, and advised they can assist me if I still want to try to use that voucher on a branch they can locate. They also gave me the option to reach out to Xoxoday - which has been the WORST experience I have received. Their excuses: a) I cannot open the voucher (even though I gave them the link, a screenshot containing the code) b) They want me to reach out to my company's support team instead BECAUSE they cannot do anything for me (which is such an amateurish response). c) When I asked why EXACTLY do I need to reach out to my company's support team, and what INFO they NEED to finally assist me - THEY DONT RESPOND d) They then spammed me with multiple automated emails, saying "Here is your ticket link for the concern" - which I CANNOT ACCESS. Seriously, DONT USE THIS COMPANY, very unprofessional customer service Pros They respond FAST (even on weekends) - but their responses are scripted and does not help me resolve my concern AT ALL Cons WORST CUSTOMER SERVICE SUPPORT I have ever dealt with. Gives me automated responses for a turnaround, and does not attempt to assist me AT ALL Review Source Response from Xoxoday March 12, 2026 Hey Angeli, Thank you for taking the time to share your feedback with us! We are truly sorry for the inconvenience caused to you as this is not the experience that we strive to provide. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. We truly appreciate your feedback. We have made several improvements to make the redemption process more seamless and hassle-free. If you still face any issues, you may reach out to us at cs@xoxoday.com and our team will help in resolving your issue on priority. Thank you for your understanding. Best regards, Team Xoxoday. AT Anil T. Web Analytics Manager Automotive Used the software for: Less than 6 months ### "Excellent Way to Motivate our Team with Xoxoday Gift Card" July 20, 2024 5.0 Pros Xoxoday is a great idea that any one can buy the giftcards and share it in employees and team for motivating team. It really great idea and plan for excitement. Cons Nothing to say at this point of time as per my knowledge and experience. Review Source RR Rosy R. Associate People & Operations Internet Used the software for: 6-12 months ### "Good platform for global employee engagement" March 15, 2022 5.0 Pros \- With our teams spread across different geographies, it cuts down on the hassle of deciding what to give them as gifts as they can choose on their own - The automated email triggers are the best for reoccurring events like work anniversaries, birthday's, etc - It is also great that we can allocate certain budget to specific events - I am also really happy with the engagement ideas that are present in the help section - Love how we can create and give badges - small motivations which can be easily given even on a daily basis Cons I think Empuls is a great platform to have, especially for a remote company like ours. Just one thing that I do not like much is the wait time for gift vouchers if I am ordering for any other country. For instance, I had to order form Nike gift vouchers for our CEO from Sweden, it took a good 8 days for the voucher codes to arrive. I believe this is an area for improvement. Review Source Response from Xoxoday August 2, 2022 Hi Rosy,  Your feedback really helps us improve. We are working continuously on resolving the issue of voucher code arrival.  If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io..Thank you. SS Srinivasan S. Assistant Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to Use and Very beneficial" June 14, 2021 5.0 It has been great right from the time I reached out for the demo. Never thought something like this was available within reach. I have evaluated over 18 tools and finally went for Xoxoday. 1. DIY 2. Very supportive team. 3. Very fast and supportive customer support. 4. Easy to deploy Pros It is a DIY tool. Changes can be made whenever needed. Cons Not easy. Most of it is already there. May be the design can improve. Reason for choosing Xoxoday It has been great right from the time I reached out for the demo. Never thought something like this was available within reach. I have evaluated over 18 tools and finally went for Xoxoday. 1. DIY 2. Very supportive team. 3. Very fast and supportive customer support. 4. Easy to deploy Review Source Response from Xoxoday June 23, 2021 Hi Srinivasan, Thank you for taking the time to review Xoxoday products on Capterra. Glad to know you have selected Xoxoday from your research on 18 tools. We deeply value your association with us. All the best :) VK Vijay K. Chief Business Manager Insurance Used the software for: 1-2 years ### "Compass XOXO" September 12, 2022 5.0 Overall experience is great, highly recommended. Pros Easy to use and commission are clearly visible, reports are available. Cons Something hang up na d does not work properly Review Source Mostafa F. manager Insurance Used the software for: 6-12 months ### "Great compass" April 17, 2023 5.0 I am constantly impressed by the continuous improvements and updates that you provide. Pros It is simply wonderful, and I find myself using it every day. Cons it is a truly global solution, which makes it invaluable no matter where in the world I happen to be. Review Source Sumita S. Test Lead Information Technology and Services Used the software for: 6-12 months ### "Xoxoday Empluls gets the best out of employees" June 14, 2021 4.0 Xoxoday Empuls makes the day to day activities easier to maintain and manage.I recommend this to employees so that they can make their office tasks easier Pros The way it keeps the employee's engage through various platforms, rewarding them, motivating them and helping them to organize the data is the best thing about the software Cons I would recommend them to publicize more about the software and it's features so that employees get to know more about the same Review Source Response from Xoxoday June 23, 2021 Hi Sumita, Thank you for taking the time to review Xoxoday Empuls on Capterra. Regarding publicizing about Empuls at your company, it totally depends on the strategies you have used. Our customer success team will definitely be able to help with that. Write to us at cs@xoxoday.com and we will take it ahead. We deeply value your association with us. All the best :) Dr.Sumeet K. Content Writer Information Technology and Services Used the software for: 2+ years ### " Increase productivity with Xoxoday Empuls" June 8, 2021 5.0 Amazing Pros Best and most efficient employee engagement solution for more or less all business organizations. Boost productivity and turnover by building an engaging and motivated workforce with Xoxoday Empuls. Cons Nothing till date. I found it as the best solution for my organization. Review Source Response from Xoxoday June 23, 2021 Hi Sumeet, Thank you for taking the time to review Xoxoday Empuls on Capterra. Glad to know Empuls is a big hit at your organizations. We deeply value your association with us. All the best :) nT nagababu T. Module lead Automotive Used the software for: 1-2 years ### "Single tool for feedback and recognization" March 9, 2022 5.0 Using Empuls from last 2 years as Organizational initiative. Had good experience, its simplified the feedback and appreciation process We can celebrate special days of collogues. Announcements are good. Pros share Feedback and appreciation to collogues ecards group communication wish on special day Cons Manual updates required when colleagues are moved out of team. This need to be fixed. More ecards and templates Review Source Response from Xoxoday September 2, 2022 Hello nagababu, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. SKM Sravan Kumar M. Team Lead Information Technology and Services Used the software for: 6-12 months ### "Awesome and super easy product, but could be better in terms of more customisation" March 12, 2022 4.0 Pros \-- Easy Rewarding -- Wide range of redemption options -- Super easy to setup, I hardly took a day to set it up Cons \-- Need more customizable options like org level certificate templates -- We were not able to integrate Namely to it, we were manually managing users Alternatives considered [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) Review Source Response from Xoxoday August 2, 2022 Hello Sravan, Your feedback really helps us improve.   I have shared your concern with Namely Integration with our internal team to look upon. If you need assistance using this site, you can contact live chat support at any time, and if you have any other questions, please email us at support@empuls.io. Thank you. SS Satender S. HR Manager Chemicals Used the software for: 2+ years ### "Great platform for rewards and connectivity " June 21, 2021 5.0 The rewards and recognition has come under one-roof and has helped the org stay connected with all the teams with this platform. The ease of points redemption is a big plus. Pros Ease of access as well as the options for points redemption and speed is remarkable. Cons It should have the option of changing the background of the groups so that we can change it as per different occasions. Reason for choosing Xoxoday It met the Company's requirements Review Source Response from Xoxoday June 23, 2021 Hi Satender, Thank you so much for taking the time to review Xoxoday Empuls on Capterra. Glad to know Xoxoday Empuls is very useful at your organization. Regarding the groups background, our team is working on this feature and may release in the near future. You will be updated with all our new releases. We deeply value your association with us. All the best :) SS Saloni S. Product Operations Executive ll Retail Used the software for: 2+ years ### "Completely satisfied." March 9, 2022 5.0 Too happy to use as got many options in this app from which we can connect overall employee of our office. Pros Ecofriendly and it is fun using Empuls for office purpose too. Cons As for me, I like all the features of this app. Review Source Response from Xoxoday August 4, 2022 Hello Saloni, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. VR Verified Reviewer HR Gambling & Casinos Used the software for: 1-2 years ### "A Great Way to Easily Implement Engagement " September 25, 2023 4.0 A great tool that is affordable and intuitive Pros Great way to easily implement engagement practices. If you are someone who is interested in focusing on data-driven engagement insights, this is the way to go! Cons Great for large teams who already ave some type of engagement practices. Not great for small teams with no engagement foundation. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 2+ years ### "XoxoDay Made my Day" February 15, 2023 5.0 Pros 1\. The variety of options to choose from is the prime outstanding feature.2. Instant redeem option3. Ease of use for fresh users Cons 1\. Customer Support needs lot of improvement. Review Source Mehul V. SEO Executive Marketing and Advertising Used the software for: 6-12 months ### "One of the best employee recognition platforms!" July 4, 2023 5.0 It has definitely helped in creating a good atmosphere amongst colleague where they can appreciate & encourage each other in ways that means more than just words & hence one actually feels rewarded for their hard work. Pros One 9f the best things about Empuls is there vast reward options. They have rewards for every category so that a person will definitely find something if their desire to redeem their points for. Cons One thing I couldnt find was the option to redeem your points for cash which was available on our previous platform - bonus.ly. Review Source DL Daniel L. Customer Success Computer Software Used the software for: 2+ years ### "A Xoxoday Consumer, 365 Days/Year" June 8, 2021 4.0 Our company's overall experience with them has been a positive one. The relationship has always been good, Xoxoday's customer service and management team are always quick to respond and handle any inquiries. Pros Their online platform is relatively simple to use when placing orders, especially when you take into consideration that our systems aren't integrated. Only the tools you need are there -- no endless and useless navigational links or buttons. It's clean, simple and effortless. Cons From my point of view there aren't many cons. If anything, just the ability to change customer email addresses on a completed order is the only thing missing. Right now, you can only click a "Resend Voucher: button and it's sent to the same email address. Review Source Response from Xoxoday June 23, 2021 Hi Daniel, Thank you for taking the time to review Xoxoday Plum on Capterra. We deeply value your association with us. All the best :) IS Imran S. Student Education Management Used the software for: 6-12 months ### "I really happy with the service of lifepoints. It is one of the best survey website." February 28, 2022 5.0 I had a great experience with lifepoints. Perfect redemtion. Short time surveys. All over best❤️ Pros It's easy to use. It give me many surveys in a single day. Gift points is enough according to surveys. All over, one of the best❤️ I love lifepoints ❤️ Cons Sometimes surveys will disappeared when I loggin. Please give more time to stay survey on website. Review Source PB Prabhjit B. Project Head and Business Development Manager Broadcast Media Used the software for: 1-2 years ### "Great Platform to Support Your Colleagues " June 1, 2023 5.0 Pretty good. Helps me to appreciate my friends for all the help. We get some extra cash to look forward too. Leaderboard is also exciting. Definitely recommended to anyone who is looking to try. Pros Everyone loves to be rewarded for all the good work they do and empuls helps to make that easy. This is one of the best platforms that allows you to award your employees within different categories and send them a bonus that can be redeemed for hundreds of vouchers. The user interface is great and easy to use and there are hardly any issues with the website. Rewards come pretty quickly as well. Would definitely recommend to anyone looking to start with employee recognitions in their company. Cons Only thing I don’t like about empuls is that their platform randomly removes voucher from the store without any warning. This is irritating some times. Also the customer service needs improvement! That’s all. Review Source DS Diksha S. Agency Manager Insurance Used the software for: 1-2 years ### "ok" August 30, 2022 3.0 3 Pros timeing is most porper as compar to other apps. Cons update should be improve as require .. Review Source Response from Xoxoday March 12, 2026 Hey Diksha, Thank you for taking the time to share your feedback with us! We are truly sorry if any inconvenience was caused to you as this is not the experience that we strive to provide. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. We truly appreciate your feedback. We have made several improvements to make our solutions and offerings more user friendly, seamless and hassle-free to avoid any glitch or delays. If you still face any issues, you may reach out to us at cs@xoxoday.com and our team will help in resolving your issue on priority. Thank you for your understanding. Best regards, Team Xoxoday. AK Ajith K. Associate manager supplier relations Hospitality Used the software for: 6-12 months ### "I recommend Empuls" March 9, 2022 4.0 Great experience I had till now amd I will continue using it. Pros It is an easy and effective employee engagement tool. I have made group to interact with specific people. It helps us to greet, appreciate , provide updates etc with employees. Personally I am using it everyday and recommend everyone to use it. Cons It should add chat facility with employees Review Source Response from Xoxoday August 4, 2022 Hello Ajith, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. RJ Rosina J. Associate Director HR Information Technology and Services Used the software for: 2+ years ### "Review on Empuls" March 8, 2022 5.0 Excellent customer support Pros Ease of use and gifting options. There are plenty of options specific to gifting. Cons Notification features. No other suggestions from my end. Review Source Response from Xoxoday September 2, 2022 Hello Rosina, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. AK Anushri K. Trainee Recruiter Information Technology and Services Used the software for: Less than 6 months ### "Best Product " March 9, 2022 5.0 this is the best product i love to use it alot. Pros Easy to sign in / you can chat or send gift to your teammates from this app /easy to use etc Cons There is nothing least in this product everything is perfect. Review Source Response from Xoxoday August 4, 2022 Hello Anushri, Your feedback really helps us improve. If you need any help using this product, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at support@empuls.io. Thank you. NK Nelly K. Senior Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Great service idea but a terrible customer service" May 28, 2022 2.0 Not great, poor customer service and sloppiness with financial obligations towards customer canceled any positive product features. Pros The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities. Cons The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform. Review Source Response from Xoxoday July 22, 2022 Nelly, thank you for taking the time to review our services. Our sincere apologies for not meeting your requirements and for your less than desirable experience. A PG charge was applied by the Payoneer team which led to this issue. Internally, this is one of our highest priorities. You can reach out to my customer support team at cs@xoxoday.com if there's anything else we can do. Similar Products Featured