Who Uses This Software?

We serve businesses of all sizes in every industry interested starting an online community, migrating from an old forum(s) or seeking a better way to support and engage their customers.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
    See pricing details
  • Pricing Details
    Pricing tier are based on available features.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Lumin Creative
  • www.answerbase.com
  • Founded 2007
  • Spain

About Answerbase

Answerbase is an online Q&A community platform that strengthens customer engagement, grows your organic search traffic, and focuses on meeting your business goals for customer support and marketing. Users can ask questions, receive quality answers, and browse helpful content & articles to effectively meet their information demands about your products and services. Each system comes with user-friendly administration and moderation tools to fully customize, manage and grow an engaging platform.


Answerbase Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management

Answerbase Reviews Recently Reviewed!

38837f2f4ceb8fe9c5844b6eabcae764

Amazing product, strong feature set, great support, affordable

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application.

Cons: There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization.

Overall: Solves major needs in an efficient and cost effective manner.

Dac4d7a210ca9dafb31dab36d2035a5f

Answerbase helped streamline our training event by keeping people informed without interruption.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about the software is that even though we wrote detailed directions for users, most were able to figure out how to use it with no instructions. The other best thing was the prompt, patient and helpful support.

Cons: We haven't found anything we like least. It took me a few tries to figure out some of the admin tools, but taking time to learn all the features/functions combined with a couple of helpline calls made the whole thing smooth.

Very good Customer support and a good product

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Easy to setup
- Transparent pricing model
- High quality software
- Outstanding customer support

Cons: - Customization can get expensive (as with any other solution)
- The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.

Overall: We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

Very good Support and easy to use

Jul 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

Pros: - Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system)

Cons: I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs

Vendor Response

by Lumin Creative on July 19, 2016

Hi Nic, Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon! Regards, Answerbase Team

Excellent software with excellent customer service!

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I truly like everything about this software.

Cons: N\A

Overall: I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you.
From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.

Recommendations to other buyers: If you are looking for a top-notch software with a professional dedicated team to help you out you are at the right place.

Vendor Response

by Lumin Creative on July 15, 2016

Hi Kady, We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of. Regards, Answerbase Team

Great Support, flexible product

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Able to customize to meet our needs.

Overall: I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.

Vendor Response

by Lumin Creative on July 12, 2016

Hi Julie, Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase. Please don't hesitate to reach out if you need anything.

Full featured Q&A community tool

Aug 18, 2011
5/5
Overall

Comments: I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law ¿ anything where there are rules and laws that can be confusing ¿ this type of community can very much help answer basic questions. From a marketing POV ¿ a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

Cons: Very new on the market

Vendor Response

by Lumin Creative on June 20, 2016

Thanks for the review Michelle! When companies decide to make their Answerbase site public it can certainly have a customer support and marketing crossover. Customer support will save time and resources, and marketing will enough a customer facing platform that is optimized for search.