# Preno Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Preno Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/153164/Preno --- # Preno Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Preno ## What is Preno? Most hotel management software is built for large chains, then scaled down. At that size, it creates work rather than removing it. Preno is built exclusively for independent properties under 50 rooms. One clear view of bookings, payments, channels and daily operations — so nothing gets missed and the numbers add up. ---- Everything connected. Nothing missed. Bookings, rates, payments and daily ops in one place. Native two-way Xero integration — one-click reconciliation. Cloud-native — manage from your phone, tablet or front desk. ---- Any member of your team. From day one. Staff pick it up in hours. Built by people who've worked in hospitality. When something goes wrong at 9pm, real people answer the phone. ---- More revenue. Less manual work. Dynamic pricing adjusts to demand. Commission-free direct booking engine. Automated guest emails. Housekeeping coordination from the same system. No lock-in contracts. 7-day free trial, no credit card required. ## What is Preno used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Top alternative Featured Overall rating Based on 50 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price £32 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Preno?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://prenohq.com/utm_source=capterra&utm_medium=review-site&name=Preno) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Preno 4.7 (50) VS. [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting Price £32 Flat Rate, Per Month Starting Price $23 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (50) Ease Of Use 4.4 (480) Value For Money 4.6 (49) Value For Money 4.2 (460) Customer Service 4.8 (49) Customer Service 4.3 (467) ## Preno alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (342)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153164/Preno/alternatives/) ## FAQs about Preno Overview ### Which roles and teams benefit most from Preno? Preno is most used by hospitality owners, general managers, and property managers who oversee daily operations, reservations, and guest service. Front desk, bookings, and office administration teams rely on it to manage check-ins, room availability, and scheduling, while directors and finance staff use it to track performance, streamline administration, and support business decisions. Answer based on 46 reviews Overview ### What company size and industries is Preno built for? Preno is built for small hospitality businesses, with 100% of reviewers from small businesses and 95% in Hospitality. It is intended for independent hoteliers managing boutique hotels, motels, B&Bs, lodges, and pubs with rooms, typically 5 to 50 rooms, rather than hotel chains or large enterprise properties. Answer based on 48 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Preno? Preno offers reservation and property management features such as booking management, availability management, room inventory, guest check-in/check-out, and front desk management. It also includes billing and invoicing, payment processing, calendar sync, channel management, reporting and analytics, and guest communications for multi-property operations. Pricing ### How much does it cost and what fees or limitations are included? Preno starts at £32 per month for the Essentials plan, with Growth Pilot at £56 per month. Both are flat-rate plans that scale with room count. A free trial is available. The Essentials plan covers bookings, channels, payments, and support; Growth Pilot adds dynamic pricing and extra integrations. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Preno integrate with? Preno integrates with 10 third-party tools, with reviewer-confirmed connections to Xero, SiteMinder, STAAH Channel Manager, Stripe, and Rocketspark. Official catalog integrations also include Zapier, MYOB Business, RoomPriceGenie, Lightspeed, and Lightspeed POS, covering accounting, payments, channel management, website, pricing, and point-of-sale needs. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does Preno offer? Preno provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer self-paced reference materials for setup, feature review, and step-by-step learning. Getting Started and Support ### What customer support options does Preno offer? Preno provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as helpful and friendly, with quick assistance and availability after hours and on weekends, though a few mention that some issues still require tech support. Answer based on 5 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 4.7 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Channel Management 4.2 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Front Desk Management 4.7 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Online Booking 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Credit Card Processing 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Accept and process credit card transactions Rate Management 4.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Preno 107 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients The allocation and provision of beds Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage catering operations/processes Analyze and track performance of channels Manage various distribution channels, build relations with channel partners, and track their performance Provides a channel for team members to share AI models, media files, communicate, and work together Tracking, calculating, and paying commissions and earnings to employees Manage, organize, and store contact information Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Designed for dorm/hostel managers Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Communicate with guests directly within the system Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Organize, prioritize, and manage incoming communications Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Meal and snack planning, scheduling and distribution Access software remotely via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Report showing financial balance at the beginning and the end of the period, along with activity Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Track factors that affect pricing and adjust prices accordingly to increase sales Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collect payments from tenants via online or offline mode, create recurring schedules and send reminders Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services A calendar that shows when rooms are occupied and available Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Manage hotel room inventory on multiple channel partner sites to prevent overbooking Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Check-in and out via a mobile device or kiosk Length of rental One location Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage operations/processes associated with spas and other hotel activities Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.4 (50) 4.4 Based on 50 reviews ## Pricing Value for money 4.6 (49) Free Trial Essentials £32.00 Flat Rate,Per Month It includes: - Cloud PMS - Channel manager connected to any 3 OTAs - Direct booking engine for your website - Auto-payments & deposits - Accounting integration - Reporting & insights - Housekeeping - Training & support Growth Pilot £56.00 Flat Rate,Per Month It includes: - Cloud PMS - Direct booking engine for your website - Auto-payments & deposits - Accounting integration - Reporting & insights - Housekeeping - Training & support - Channel manager connected to 100+ OTAs and GDS - All integrations including Zapier & RoomPriceGenie - Dynamic pricing Value for money 4.6 (49) 4.6 Based on 49 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[ Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (49) 4.8 Based on 49 reviews ## User reviews Overall rating 4.7 Based on 50 reviews Filter by rating 5(40) 4(6) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent DG David G. General Manager Hospitality ### "a great app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 9, 2026 Preno got a good supporting team and a easy use app which helped me to changed the way to manage our motel to a self-checkin system. Pros It is very easy to use and manage all the bookings, and also got a clean look without any confusion function. Cons It Couldn't send MSM to the guest mob directly(even at least locally). We can send the MSM through Google Messages but Preno can't. It should be a easy function to be added. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) previous one was not easy to use and not a proper app for us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kate D. Owner Hospitality ### "Should have switched to Preno years ago" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2026 A delight. Onboarding with \[sensitive content hidden\] was quick and easy. Nothing was a problem or too much trouble. System is simple to use and works as it should. Support is always timely and helpful - shout out to \[sensitive content hidden\] who responds at all hours! We had been asking Resbook for years for some of these features offered by Preno. Their big change from V3 to V12 delivered none of them, just a big price increase for functions we did not use. Pros \* Multiple rate plans - N/A on Resbook \* Automatic charging for both direct and OTA bookings - card details for OTA bookings had to be manually input to charge on Resbook \* Booking engine works well on mobile - a big improvement \* Channel manager integrated within Preno - (Staah) \* Simple management of rates and restrictions incl CTA and CTD not offered by Resbook \* Integration with Xero - we were hesitant , but so worth it \* Easy to use - training is a breeze \* Drag and drop to move bookings \* Has a system generated registration form - sounds obvious but.. not to Resbook Cons Some minor issues \* When booking is invoiced via Xero it is marked in Preno as paid. \* Finalising check out is confusing when booking has invoice and direct payment. Defaults to bill Agent \* Manually entered agent bookings do not automatically include additional guest charges on invoice. \* CTD on lowest price room type impacts other room types. Switched from [ResBook](https://www.capterra.com/p/148551/ResBook/) Features and functionality of Preno, and increasing frustration with Resbook. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reasons for choosing Preno Features, functionality, engagement and price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2026 Kate, thank you for such a detailed review — and for giving Preno a real chance after years with Resbook. We're so glad the switch has paid off, from the booking engine and rates management to the Xero integration and support from our team. Thanks also for taking the time to share your feedback with our team more directly — it all helps us keep improving for properties like yours. Thank you for making the move, Kate. RG Ross G. Supervisor Hospitality ### "Good software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 28, 2024 Positive. Is simple to understand and use Pros Easy to understand and efficient to use. Cons Constantly being logged out of account and having to sign in again Switched from [Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/) More modern software needed, with modern features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Andy A. Motel Manager Hospitality ### "Very Happy so far. Excellent system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 Pros Its so easy to use and set up. I use it for all my work Cons Hard to find a fault. I havent had any issues only personal stuff ups Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nicholas H. GM Hospitality ### "a small resort" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 11, 2024 Great Value for money - easy to train new users Pros easy to use, future focused, excellent for forecasting Cons some daily reports not yet available...like an airport transfer list Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Love M. MANAGEMENT Hospitality ### "Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 good Pros design and use, support, director of preno, Cons some features unavailable and being developed Reasons for choosing Preno ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Hi Love — thanks for taking the time to leave this, and glad the design, ease of use and support have made a difference. A lot has been built since 2022 — great to see you've grown with us. Fleur, Preno DH Darryn H. Director Hospitality ### "Preno - SIMPLY WORKS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2022 Has been better thyan expected Pros Primarily the SUPPORT - and the ongoing assistance Cons Cant find anything yet - everything has worked perfectly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Alex D. Director Real Estate ### "Preno review - Alex - The Norfolk " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2022 Pros The simple layout and mobile device optimisation. Cons The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) RMS is clunky and does not work on mobile devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GW Garry W. Owner manager Hospitality ### "A great combination of product and systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2022 It’s been pleasant and enjoyable learning from the super helpful and friendly staff, they have the ability to explain and help whenever I need it. Pros The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!! Cons My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions, Reasons for choosing Preno I looked at numerous companies and systems, they were all large, faceless and looking for a sale, preno was different, my initial enquiry resulted in a reply by phone. It was so much easier talking to someone who actually had an interest and a real knowledge of the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE Janet E. Owner/Manager Hospitality ### "Preno" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2022 I really enjoy using Preno. I find it intuitive re: most aspects. I am not considering going elsewhere, and have recommended the product to other business owners. Pros Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support. Cons Integration to Kounta and Xero problematic in terms of how I manage my business. I really DON'T like that you can't amend the default payment option (though you can add additional ones). Reasons for choosing Preno Initially, I chose Preno for the integration potential (ironically, that is the one element that HASN'T worked particularly well for my business!). However, the fantastic customer support and the simple effectiveness of Preno as a FOH system, has kept me loyal :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153164/Preno/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.