--- title: "Preno Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Preno Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/153164/Preno/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Preno Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Preno ## What is Preno? Most hotel management software is built for large chains, then scaled down. At that size, it creates work rather than removing it. Preno is built exclusively for independent properties under 50 rooms. One clear view of bookings, payments, channels and daily operations — so nothing gets missed and the numbers add up. ---- Everything connected. Nothing missed. Bookings, rates, payments and daily ops in one place. Native two-way Xero integration — one-click reconciliation. Cloud-native — manage from your phone, tablet or front desk. ---- Any member of your team. From day one. Staff pick it up in hours. Built by people who've worked in hospitality. When something goes wrong at 9pm, real people answer the phone. ---- More revenue. Less manual work. Dynamic pricing adjusts to demand. Commission-free direct booking engine. Automated guest emails. Housekeeping coordination from the same system. No lock-in contracts. 7-day free trial, no credit card required. ## What is Preno used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price £32 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Preno?[Manage this product listing](https://www.g2.com/products/preno/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Preno 4.7 (51) VS. [4.8 (432)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price £32 Flat Rate, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (51) Ease Of Use 4.6 (237) Value For Money 4.6 (50) Value For Money 4.6 (213) Customer Service 4.8 (50) Customer Service 4.8 (232) ## Preno alternatives [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (60)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) [4.1 (237)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144307/Little-Hotelier/) [Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/) [4.7 (301)](https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/103570/Sirvoy-Booking-System/) [View all alternatives](https://www.capterra.com/p/153164/Preno/alternatives/) ## FAQs about Preno Overview ### What problems does Preno solve? Preno solves accommodation operators’ problems with scattered booking, guest, payment, and inventory data by centralizing reservations from direct and channel sources. It reduces overbookings, speeds booking changes and check-ins, supports accounting handoffs to Xero, and retains returning guest records. Small hotels, lodges, guesthouses, front-desk staff, and owners benefit most. Answer based on 22 reviews Overview ### Which roles and teams benefit most from Preno? Preno is most used by accommodation owners, directors, and general managers who oversee daily property operations, bookings, and guest stays. Front-office and booking administrators manage reservations and guest communication, while revenue and operations managers monitor occupancy, rates, and availability. Accounts and office teams use it to support billing, payments, and administrative records. Answer based on 49 reviews Overview ### What company size and industries is Preno built for? Preno is built for small hospitality businesses, with 100% of reviewers from small companies and 95% in Hospitality. It targets independent boutique hotels, motels, B&Bs, lodges, and pubs with rooms, typically 5 to 50 rooms, rather than chains or enterprise properties. Hotel management is the most common use case, cited by 55% of reviewers. Answer based on 51 reviews Features and Usability ### What are the key features of Preno? Preno includes booking management with drag-and-drop reservations, booking notes, guest records, and channel management to help prevent overbookings. Core hotel operations cover check-in/check-out, housekeeping, payment processing, and invoicing. Differentiating integrations with Xero and OTA/channel managers support accounting and availability updates, while revenue and occupancy reports track property performance. Answer based on 22 reviews Pricing ### How much does it cost and what fees or limitations are included? Preno starts at £32 per month for the Essentials plan, with the Growth Pilot plan at £56 per month. Both are flat-rate plans that scale with the number of rooms, and a free trial is available. Reviewers describe it as great value for money and easy to train new users. Answer based on 1 reviews Integrations ### Which third-party tools and platforms does Preno integrate with? Preno integrates with 9 third-party tools, including Xero for accounting, SiteMinder and STAAH Channel Manager for distribution, Stripe for payments, and Zapier for workflow connections. Its catalog also includes Lightspeed, MYOB Business, RoomPriceGenie, and Altitude, covering accounting, channel management, pricing, point-of-sale, and automation needs. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does Preno offer? Preno provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and feature review. Getting Started and Support ### What customer support options does Preno offer, and how do users rate the experience? Preno offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe the support team as helpful, patient, and easy to reach, highlighting prompt chat replies, timely problem resolution, and useful support-library guidance during setup and everyday questions. Answer based on 15 reviews Booking management ### How well does Preno manage accommodation bookings? Preno simplifies accommodation booking management with a clear calendar, drag-and-drop changes, guest details, and channel-connected inventory. Small hotels, lodges, and guest houses value mobile access, booking modifications, and reduced overbooking risk. Some operators want clearer payment-status visibility, longer calendar views, and easier handling for group bookings, coupons, and booking-engine changes. Answer based on 22 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Preno includes all three features that reviewers rate most highly: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage bookings accurately, keep room availability up to date, and accept direct reservations online, allowing teams to reduce manual work and deliver a smoother guest booking experience. Reservations Management 4.7 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.7 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Channel Management 4.3 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Preno 78 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Hostel/Dorm Managers: Designed for dorm/hostel managers - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Availability Schedule: A calendar that shows when rooms are occupied and available - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.4 (51) 4.4 Based on 51 reviews ## Pricing Value for money 4.6 (50) Free Trial [View pricing plan details](https://www.capterra.com/p/153164/Preno/pricing/) Essentials £32.00 Flat Rate,Per Month It includes: - Cloud PMS - Channel manager connected to any 3 OTAs - Direct booking engine for your website - Auto-payments & deposits - Accounting integration - Reporting & insights - Housekeeping - Training & support Growth Pilot £56.00 Flat Rate,Per Month It includes: - Channel manager connected to 100+ OTAs and GDS - Dynamic pricing - Cloud PMS - Direct booking engine for your website - Auto-payments & deposits - Accounting integration - Reporting & insights - Housekeeping - Training & support - All integrations including Zapier & RoomPriceGenie Value for money 4.6 (50) 4.6 Based on 50 reviews ## Integrations [ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[ Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[ MYOB](https://www.capterra.com/p/183867/MYOB-Business/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RoomPriceGenie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (50) 4.8 Based on 50 reviews ## User reviews Overall rating 4.7 Based on 51 reviews Filter by rating Counts reflect reviews available in this feed. 5(41) 4(6) 3(2) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful OM Owner manager Owner manager Used the software for: Less than 1 year ### "Preno is the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 Since reopening our boutique hotel after Covid using Preno and their Channel manager has made making and receiving bookings at our hotel a breeze. Easy to manage pricing and availability. Pros Easy to use with great support. Quickly and accurately manages all my bookings and Calander. Integration with Stripe for getting paid was easy and works great. Cons No complaints at all. I have not found any cons in the 6 months I have been using Preno. Highly recommend. GM General Manager General Manager Used the software for: Less than 1 year ### "a great app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 11, 2026 Preno got a good supporting team and a easy use app which helped me to changed the way to manage our motel to a self-checkin system. Pros It is very easy to use and manage all the bookings, and also got a clean look without any confusion function. Cons It Couldn't send MSM to the guest mob directly(even at least locally). We can send the MSM through Google Messages but Preno can't. It should be a easy function to be added. OW Owner Owner Used the software for: Less than 1 year ### "Should have switched to Preno years ago" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 A delight. Onboarding with \[sensitive content hidden\] was quick and easy. Nothing was a problem or too much trouble. System is simple to use and works as it should. Support is always timely and helpful - shout out to \[sensitive content hidden\] who responds at all hours! We had been asking Resbook for years for some of these features offered by Preno. Their big change from V3 to V12 delivered none of them, just a big price increase for functions we did not use. Pros \* Multiple rate plans - N/A on Resbook \* Automatic charging for both direct and OTA bookings - card details for OTA bookings had to be manually input to charge on Resbook \* Booking engine works well on mobile - a big improvement \* Channel manager integrated within Preno - (Staah) \* Simple management of rates and restrictions incl CTA and CTD not offered by Resbook \* Integration with Xero - we were hesitant , but so worth it \* Easy to use - training is a breeze \* Drag and drop to move bookings \* Has a system generated registration form - sounds obvious but.. not to Resbook Cons Some minor issues \* When booking is invoiced via Xero it is marked in Preno as paid. \* Finalising check out is confusing when booking has invoice and direct payment. Defaults to bill Agent \* Manually entered agent bookings do not automatically include additional guest charges on invoice. \* CTD on lowest price room type impacts other room types. Dimitri S. Director Used the software for: Less than 1 year ### "Good Software and very good customer & technical team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2019 Using the soft for 6 months now, easy to use and to train for new users. When you need help customer team respond very quickly and solve 100% of problem or question. Pros Easy to use - basics function availale \*\*\*\*\* Very good Customer Team\*\*\*\*\* and it's a luxe !!!! Cons No really, presentation by month and some others GH guest house manager guest house manager Used the software for: 1-3 years ### "Excellent booking software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2022 Excellent booking system - easy, friendly Pros I use PRENO booking system at the guest house daily, it is easy to use, the program keeps all the data of stayed guests which comes handy for returning guests. I am extremely happy with this program, and I highly recommend this booking system to any accommodation service. Cons I didn't have enough challenges yet not to dislike something about this software. MO Motelier Motelier Used the software for: Less than 1 year ### "Waste of Money " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 16, 2019 Preno solved no problems whatsoever. I don’t understand why the owner even went into this line of work if they couldn’t solve even the most basic of problems. Only worried about selling the product and employing more marketing people than perfecting their product and providing customer service. Pros There is absolutely nothing about Preno that I can say was good. Cons No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company. Overpriced for a very very basic system. OW Owner/Manager Owner/Manager Used the software for: 3-5 years ### "Preno" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 I really enjoy using Preno. I find it intuitive re: most aspects. I am not considering going elsewhere, and have recommended the product to other business owners. Pros Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support. Cons Integration to Kounta and Xero problematic in terms of how I manage my business. I really DON'T like that you can't amend the default payment option (though you can add additional ones). OW Owner Owner Used the software for: 3-5 years ### "Great on-line Hotel management software program " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2021 Have found Preno has been very useful and important tool in my business, once I set up Preno it meant my book keeping and diary work was at more than halved and the risk of overbooking minimized. Took so much stress out of the Hotel management side of my business. Pros Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes. Cons Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful. OM Owner manager Owner manager Used the software for: Less than 1 year ### "A great combination of product and systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2022 It’s been pleasant and enjoyable learning from the super helpful and friendly staff, they have the ability to explain and help whenever I need it. Pros The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!! Cons My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions, GM GM GM Used the software for: 3-5 years ### "a small resort" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 12, 2024 Great Value for money - easy to train new users Pros easy to use, future focused, excellent for forecasting Cons some daily reports not yet available...like an airport transfer list [View all Reviews](https://www.capterra.com/p/153164/Preno/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Little Hotelier vs Preno](https://www.capterra.com/compare/144307-153164/Little-Hotelier-vs-Preno)