Who Uses This Software?

Small to mid sized accommodation properties, Short-term accommodation providers, hotels, lodges, Bed & Breakfasts, motels, serviced apartments, and villas.


Average Ratings

12 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
    See pricing details
  • Pricing Details
    1-10 rooms: $69/month 11-20 rooms: $149/month 21-50 rooms: $249/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Preno
  • prenohq.com/
  • Founded 2015
  • New Zealand

About Preno

Preno is a hotel management system that automates and streamlines daily administration tasks, helping operators run their front desk and back office efficiently. The system can be used by a variety of accommodation businesses, such as resorts, bed and breakfasts, vacation rentals, boutique hotels, villas, lodges, and serviced apartments. Preno has a world-class integration with Xero accounting software and leading channel managers. Making admin and distributing your rooms through OTAs easy!


Preno Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Preno Reviews Recently Reviewed!

Amazing

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great system for our small business, we love the fact that it can be accessed from any computer, tablet or phone with ease, so we are no longer tied to the desk. Customer support is amazing and fast. We looked around at other online PMS and nothing was as easy as Preno.

Could honestly recommend it to anyone.

Cons: The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros.

Love how easy it is to use. The staff and back up service for queries is fantastic

Jun 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero.

Cons: I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly.

Overall: The symplicity to use and large easy to read font, with not too much on one screen at one time to confuse.

a great software product, very easy to use

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Cloud based, easy to use. Like the drag and drop option to move bookings from room to room and dates. Also like the integration and billing with our xero accounting software.

Overall: Cloud Based, simple and easy to use

Made my life much easier and love the way it connects with STAAH and Xero.

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Reliable, fast, easy to use. Makes book keeping and taking bookings super smooth. Like the way it keeps guest details for return guests. Excellent online support.

Cons: Would like to see a feature where you can put guests on a waiting list. The calendar is sometimes a bit frustrating because you can only scroll through a 2 week window. If a guest cancels, their guest details disappear. Would like to keep them on record just in case they book again.

Overall: Makes running an accommodation business very easy.

I love this software and the company!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.

Cons: There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

Overall: I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible.

It's like they read my mind!

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, EXCELLENT service, quick updates

Cons: Can't think of any

Overall: Nothing but positive. Excellent support, great value, easy to use. I particularly love the prompt chat responses and product updates!

Recommendations to other buyers: Nil

Preno - we'd be lost without it!

Apr 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using Preno has been critical to our success as new lodge owners and operators. There is already a lot to learn setting up a new business in an unfamiliar industry. It is truly hard to imagine how we would have coped without using Preno to manage our bookings and inventory, as we took on a thriving business in the peak season. The Preno team was a great resource for advice and ideas from the first contact - before we even signed up as customers, and have remained so. Help is only ever a chat message away. With the Xero integration and seamless connection to our channel manager, Preno automatically takes care of many processes and task needed to run our lodge smoothly. Plus with its revenue and occupancy reports, we have all the information we need to understand how our business is performing right at our fingertips.

Best in the business

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use

Cons: None

Overall: Having looked at several Property Management systems, this fits perfectly with what we are wanting to achieve. From ease of use all the way through to obtaining the reports we need, this is ideal. We wouldn't be as successful without the Preno system.

Recommendations to other buyers: No

I love it -every day!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It follow simple workflows and is logical to follow. The knowledge base is also very straightforward. THey connect with the big boy channel managers :-)

Cons: There are a few features that I would like to see developed in the future but these are nice to have rather than need to have.

Overall: I don''t have a huge background in hospitality so changing to Preno was like a breath of fresh air. Our small four roomed bed and breakfast is so easy to manage now with Preno - the workflows seem logical, the colour coding for invoicing and payments mean that at a glance you can see who owes you money still. The staff are incredibly responsive when you have questions. I feel that there is value for money - great features - I would unreservedly recommend Preno.

Don't hesitate - it's brilliant!

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Cons: Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

Overall: We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.

Vendor Response

by Preno on October 04, 2016

Hi Wendy, awesome to hear such kind words from you! We're always working hard to make Preno better, and we'll have that update to make closing off rooms very soon! I'll make sure to update you when it's ready. - Nick

Boissy B&B Orange

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It was a very easy transition to switch to Preno . The training was done, in a very professional way.The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends. The features and functionality is very applicable in my busness,and I know that it was to correct choice of automate the accommodation bookings.

Vendor Response

by Preno on October 04, 2016

Hey Gideon, thanks for the feedback! We're really proud of the high quality support that we provide, and I'm glad that you've taken advantage of it 24/7! - Nick

Super clean interface & easy to use

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: clean interface, easy to use, many useful functions

Cons: can't think of any, probably the time zone differences cuz they're based in New Zealand? but no big deal

Overall: We've tried a few different property software before but Preno is our favourite. If you have a small- medium size hotel and love a platform that's easy to use, give it a try. Their pricing is quite competitive

Recommendations to other buyers: The software developers used to work for boutique hotels. Quite a cool bunch of guys to work with.

Vendor Response

by Preno on September 30, 2016

Hi Tammy, thanks for your feedback! Glad you're enjoying Preno. - Nick