--- title: "Preno Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Preno Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/153164/Preno/" page_type: "product" language: "en" --- # Preno Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Preno ## What is Preno? Most hotel management software is built for large chains, then scaled down. At that size, it creates work rather than removing it. Preno is built exclusively for independent properties under 50 rooms. One clear view of bookings, payments, channels and daily operations — so nothing gets missed and the numbers add up. ---- Everything connected. Nothing missed. Bookings, rates, payments and daily ops in one place. Native two-way Xero integration — one-click reconciliation. Cloud-native — manage from your phone, tablet or front desk. ---- Any member of your team. From day one. Staff pick it up in hours. Built by people who've worked in hospitality. When something goes wrong at 9pm, real people answer the phone. ---- More revenue. Less manual work. Dynamic pricing adjusts to demand. Commission-free direct booking engine. Automated guest emails. Housekeeping coordination from the same system. No lock-in contracts. 7-day free trial, no credit card required. ## What is Preno used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price £32 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Preno?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://prenohq.com/utm_source=capterra&utm_medium=review-site&name=Preno) ## Preno Overview Updated August 2026 AI summary Preno provides small hospitality businesses with cloud-based tools for managing reservations, guest check-ins, housekeeping, and room inventory across single or multiple properties. Its features include billing, CRM, online booking, channel management, accounting integration, and reporting. With web and desktop deployment options, Preno aims to help front desk, operations, and management teams coordinate daily activities and improve guest experience. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Preno 4.7 (51) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price £32 Flat Rate, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (51) Ease Of Use 4.6 (236) Value For Money 4.6 (50) Value For Money 4.6 (212) Customer Service 4.8 (50) Customer Service 4.8 (231) ## Preno alternatives [4.3 (346)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153164/Preno/alternatives/) ## FAQs about Preno Overview ### Which roles and teams benefit most from Preno? Preno is most used by hospitality owners, general managers, and property managers who need to oversee bookings, guest stays, and day-to-day operations from one system. Front desk, administration, and accounts teams benefit from faster reservations, smoother check-ins, and simplified invoicing, reporting, and occupancy management across hotels and motels. Answer based on 49 reviews Overview ### What company size and industries is Preno built for? Preno is built for small hospitality businesses: 100% of reviewers are from small businesses, and 95% work in Hospitality. It is aimed at independent hoteliers managing boutique hotels, motels, B&Bs, lodges, and pubs with rooms, typically 5 to 50 rooms, rather than chains or enterprise properties, most often for hotel management. Answer based on 51 reviews Features and Usability ### What are the key features of Preno? Preno includes core hotel operations features like booking management, guest check-in/check-out, room inventory, housekeeping management, and billing and invoicing. Differentiating features include drag-and-drop room moves, Xero accounting integration, channel management with OTA sync, mobile access, and reporting tools for occupancy, revenue, and front desk performance. Answer based on 22 reviews Pricing ### How much does it cost and what fees or limitations are included? Preno starts at £32 per month for the Essentials plan, with Growth Pilot at £56 per month. Both are flat-rate plans that scale with the number of rooms, and a free trial is available. Reviewers describe it as great value for money and easy to train new users. Answer based on 1 reviews Integrations ### Which third-party tools and platforms does Preno integrate with? Preno integrates with Xero, SiteMinder, Stripe, and Rocketspark, with reviewer-confirmed use centered on accounting, channel management, payments, and website connection. Official catalog listings also show Altitude, Lightspeed, MYOB Business, RoomPriceGenie, STAAH Channel Manager, and Zapier, giving Preno 9 third-party integrations overall. Answer based on 20 reviews Getting Started and Support ### What training and onboarding options does Preno offer? Preno provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference material for self-paced learning and setup. Getting Started and Support ### What customer support options does Preno offer, and how do users rate the experience? Preno offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users describe support as personal, patient, and easy to reach, with quick phone and chat responses and efficient problem solving. Some onboarding confusion appears, but reviewers say the team resolves questions promptly. Answer based on 15 reviews Features and Usability ### How well does Preno handle booking management? Preno makes booking management easy for many accommodation businesses with a clear calendar, drag-and-drop changes, channel sync, and mobile access. Small property teams often like the simple setup and guest record handling, though some mention checkout steps, calendar navigation, waiting lists, and group or payment visibility could be better. Answer based on 22 reviews Features and Usability ### Is Preno easy to use? Preno feels easy to learn and run day to day for many small accommodation teams and independent operators. Preno offers a simple layout, mobile-friendly access, and straightforward setup, which helps staff pick it up quickly, though some users still want more interface flexibility and a few missing features added. Answer based on 17 reviews ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) Preno supports all three of the features reviewers rate most highly: Reservations Management, Calendar Management, and Online Booking. Together, these capabilities help properties manage bookings accurately, keep room availability up to date, and accept reservations through online channels, allowing teams to reduce manual work and deliver a smoother guest booking experience. Reservations Management 4.7 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.7 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Channel Management 4.3 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Preno 78 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Hostel/Dorm Managers: Designed for dorm/hostel managers - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Availability Schedule: A calendar that shows when rooms are occupied and available - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.4 (51) 4.4 Based on 51 reviews ## Pricing Value for money 4.6 (50) Free Trial [View pricing plan details](https://www.capterra.com/p/153164/Preno/pricing/) Essentials £32.00 Flat Rate,Per Month It includes: - Cloud PMS - Channel manager connected to any 3 OTAs - Direct booking engine for your website - Auto-payments & deposits - Accounting integration - Reporting & insights - Housekeeping - Training & support Growth Pilot £56.00 Flat Rate,Per Month It includes: - Cloud PMS - Direct booking engine for your website - Auto-payments & deposits - Accounting integration - Reporting & insights - Housekeeping - Training & support - Channel manager connected to 100+ OTAs and GDS - All integrations including Zapier & RoomPriceGenie - Dynamic pricing Value for money 4.6 (50) 4.6 Based on 50 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[ Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (50) 4.8 Based on 50 reviews ## User reviews Overall rating 4.7 Based on 51 reviews Filter by rating 5(41) 4(6) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent MB Mark B. Owner manager Hospitality ### "Preno is the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 Since reopening our boutique hotel after Covid using Preno and their Channel manager has made making and receiving bookings at our hotel a breeze. Easy to manage pricing and availability. Pros Easy to use with great support. Quickly and accurately manages all my bookings and Calander. Integration with Stripe for getting paid was easy and works great. Cons No complaints at all. I have not found any cons in the 6 months I have been using Preno. Highly recommend. Alternatives considered [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reasons for choosing Preno Its better and overall its more economical Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2026 Thanks so much, Mark! Great to hear Preno has made managing bookings easier since reopening, and that our support team has been there when you need them. We really appreciate the recommendation! DG David G. General Manager Hospitality ### "a great app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 9, 2026 Preno got a good supporting team and a easy use app which helped me to changed the way to manage our motel to a self-checkin system. Pros It is very easy to use and manage all the bookings, and also got a clean look without any confusion function. Cons It Couldn't send MSM to the guest mob directly(even at least locally). We can send the MSM through Google Messages but Preno can't. It should be a easy function to be added. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) previous one was not easy to use and not a proper app for us Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 20, 2026 Hi David, Thanks so much for the review — and congratulations on shifting your motel over to self-check-in! It's exactly the kind of change we love hearing about, and we're glad Preno's ease of use and our support team helped make it happen. We hear you on wanting to text guests directly from Preno so we've noted it as feedback for our product team. If you'd like to share more detail on how you'd use it, our product team would love to hear from you directly. Thanks again for taking the time to write this — feedback like yours genuinely shapes what we build next. Warm regards, Fleur, Preno KD Kate D. Owner Hospitality ### "Should have switched to Preno years ago" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2026 A delight. Onboarding with \[sensitive content hidden\] was quick and easy. Nothing was a problem or too much trouble. System is simple to use and works as it should. Support is always timely and helpful - shout out to \[sensitive content hidden\] who responds at all hours! We had been asking Resbook for years for some of these features offered by Preno. Their big change from V3 to V12 delivered none of them, just a big price increase for functions we did not use. Pros \* Multiple rate plans - N/A on Resbook \* Automatic charging for both direct and OTA bookings - card details for OTA bookings had to be manually input to charge on Resbook \* Booking engine works well on mobile - a big improvement \* Channel manager integrated within Preno - (Staah) \* Simple management of rates and restrictions incl CTA and CTD not offered by Resbook \* Integration with Xero - we were hesitant , but so worth it \* Easy to use - training is a breeze \* Drag and drop to move bookings \* Has a system generated registration form - sounds obvious but.. not to Resbook Cons Some minor issues \* When booking is invoiced via Xero it is marked in Preno as paid. \* Finalising check out is confusing when booking has invoice and direct payment. Defaults to bill Agent \* Manually entered agent bookings do not automatically include additional guest charges on invoice. \* CTD on lowest price room type impacts other room types. Switched from [ResBook](https://www.capterra.com/p/148551/ResBook/) Features and functionality of Preno, and increasing frustration with Resbook. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reasons for choosing Preno Features, functionality, engagement and price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 8, 2026 Kate, thank you for such a detailed review — and for giving Preno a real chance after years with Resbook. We're so glad the switch has paid off, from the booking engine and rates management to the Xero integration and support from our team. Thanks also for taking the time to share your feedback with our team more directly — it all helps us keep improving for properties like yours. Thank you for making the move, Kate. RG Ross G. Supervisor Hospitality ### "Good software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 28, 2024 Positive. Is simple to understand and use Pros Easy to understand and efficient to use. Cons Constantly being logged out of account and having to sign in again Switched from [Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/) More modern software needed, with modern features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Andy A. Motel Manager Hospitality ### "Very Happy so far. Excellent system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 Pros Its so easy to use and set up. I use it for all my work Cons Hard to find a fault. I havent had any issues only personal stuff ups Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nicholas H. GM Hospitality ### "a small resort" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 11, 2024 Great Value for money - easy to train new users Pros easy to use, future focused, excellent for forecasting Cons some daily reports not yet available...like an airport transfer list Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Love M. MANAGEMENT Hospitality ### "Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 good Pros design and use, support, director of preno, Cons some features unavailable and being developed Reasons for choosing Preno ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Hi Love — thanks for taking the time to leave this, and glad the design, ease of use and support have made a difference. A lot has been built since 2022 — great to see you've grown with us. Fleur, Preno DH Darryn H. Director Hospitality ### "Preno - SIMPLY WORKS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2022 Has been better thyan expected Pros Primarily the SUPPORT - and the ongoing assistance Cons Cant find anything yet - everything has worked perfectly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Alex D. Director Real Estate ### "Preno review - Alex - The Norfolk " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2022 Pros The simple layout and mobile device optimisation. Cons The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) RMS is clunky and does not work on mobile devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GW Garry W. Owner manager Hospitality ### "A great combination of product and systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2022 It’s been pleasant and enjoyable learning from the super helpful and friendly staff, they have the ability to explain and help whenever I need it. Pros The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!! Cons My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions, Reasons for choosing Preno I looked at numerous companies and systems, they were all large, faceless and looking for a sale, preno was different, my initial enquiry resulted in a reply by phone. It was so much easier talking to someone who actually had an interest and a real knowledge of the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153164/Preno/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Little Hotelier vs Preno](https://www.capterra.com/compare/144307-153164/Little-Hotelier-vs-Preno)