# Preno Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Preno the right Hospitality Property Management solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153164/Preno/reviews --- Preno 4.7 (50) [View alternatives](https://www.capterra.com/p/153164/Preno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Preno Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Cd Chris d General ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Their customer support team is always available and can help with anything that you need at anytime.“ July 21, 2020 PM Pepita M Bookings and administration assistantLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Currently not sure if we'll continue with preno as it feels like you are in the early stages and still developing your product, if we have to pay full price whilst giving content feedback about product then it is very time consuming.“ March 31, 2022 PM Pepita M Bookings and administration assistantLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Seems a bit clunky from customer booking end“ March 31, 2022 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Dimitri S. Director Hospitality Used the software for: 6-12 months ### "Good Software and very good customer & technical team" March 14, 2019 5.0 Using the soft for 6 months now, easy to use and to train for new users. When you need help customer team respond very quickly and solve 100% of problem or question. Pros Easy to use - basics function availale \*\*\*\*\* Very good Customer Team\*\*\*\*\* and it's a luxe !!!! Cons No really, presentation by month and some others Review Source Response from Preno August 18, 2019 Hi Dimitri, Thank you for leaving a review. I'm glad you mentioned support as we strive to give the best support possible to all our customers. We look forward to chatting with you soon. - Amelia JE Janet E. Owner/Manager Hospitality Used the software for: 2+ years ### "Preno" April 1, 2022 5.0 I really enjoy using Preno. I find it intuitive re: most aspects. I am not considering going elsewhere, and have recommended the product to other business owners. Pros Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support. Cons Integration to Kounta and Xero problematic in terms of how I manage my business. I really DON'T like that you can't amend the default payment option (though you can add additional ones). Reason for choosing Preno Initially, I chose Preno for the integration potential (ironically, that is the one element that HASN'T worked particularly well for my business!). However, the fantastic customer support and the simple effectiveness of Preno as a FOH system, has kept me loyal :) Review Source NG Natalie G. Motelier Hospitality Used the software for: 6-12 months ### "Waste of Money " October 16, 2019 1.0 Preno solved no problems whatsoever. I don’t understand why the owner even went into this line of work if they couldn’t solve even the most basic of problems. Only worried about selling the product and employing more marketing people than perfecting their product and providing customer service. Pros There is absolutely nothing about Preno that I can say was good. Cons No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company. Overpriced for a very very basic system. Review Source Response from Preno October 16, 2019 Hi Natalie, We always appreciate feedback, but this statement is false. Our team worked incredibly hard to help you. - Our pricing is clearly displayed on our website. - We fully discounted the setup fee for you. - You utilized our 24/7 free in-app chat support, and phone support. All your enquiries were answered by our team. - We love getting user feedback on our product and it does get monitored for the product team as we release new features regularly. We don't release features for one customer, we release new and useful features for all Preno users. Consideration is given to our roadmap and user feedback is an important part of this. - Our account manager visited your property on multiple occasions for in-person training at no charge. - When you moved to a new system last month we assisted you in moving all bookings across. We're a product company and our team work very hard to ensure the best support and service is given Regards, Amelia Gain JM Joyce M. Owner Hospitality Used the software for: 2+ years ### "Great on-line Hotel management software program " June 8, 2021 5.0 Have found Preno has been very useful and important tool in my business, once I set up Preno it meant my book keeping and diary work was at more than halved and the risk of overbooking minimized. Took so much stress out of the Hotel management side of my business. Pros Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes. Cons Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful. Review Source Response from Preno March 31, 2022 Hi Joyce, thanks so much for sharing your feedback on Preno. Overbookings can be a real pain for hoteliers, so we're glad to hear that using Preno has removed this issue for you. We're stoked to have you a part of the Preno family. Thanks again, Scotty from Preno. GW Garry W. Owner manager Hospitality Used the software for: Less than 6 months ### "A great combination of product and systems" April 4, 2022 5.0 It’s been pleasant and enjoyable learning from the super helpful and friendly staff, they have the ability to explain and help whenever I need it. Pros The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!! Cons My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions, Reason for choosing Preno I looked at numerous companies and systems, they were all large, faceless and looking for a sale, preno was different, my initial enquiry resulted in a reply by phone. It was so much easier talking to someone who actually had an interest and a real knowledge of the product. Review Source NH Nicholas H. GM Hospitality Used the software for: 2+ years ### "a small resort" January 11, 2024 4.0 Great Value for money - easy to train new users Pros easy to use, future focused, excellent for forecasting Cons some daily reports not yet available...like an airport transfer list Review Source SL Stephanie L. Owner Hospitality Used the software for: 1-2 years ### "My best business tool - Preno" April 1, 2022 5.0 Pros I like the booking engine and PMS system that I'm using at the moment. they are easy to use and very helpful to my daily business. Save me a lot of time. Cons how do guests purchase a voucher? I hope this function can be solved. Reason for choosing Preno easy use system such as PMS system and booking system; support team is efficient. any questions can result within a quick time frame; I like your team is always try to work out better solutions, which makes me feel confident using your products for the long run; focusing on improving/training your clients rather than getting more money from your clients. such as the free package/training you did recently. Review Source JA Jacqui A. Owner / Manager Hospitality Used the software for: 1-2 years ### "LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy transition. " May 10, 2018 5.0 Easy to use so frees up my time Pros Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support. I have no complaints at all. I HIGHLY RECOMMEND this product and the team. Cons The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still. Review Source Response from Preno May 15, 2018 Hi Jacqui, Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping. We are always around to assist. The team appreciates all your support. - Amelia Gain AS Amanda S. Media Ninja & Owner's Wingman Hospitality Used the software for: 2+ years ### "Excellent product and customer service" March 23, 2022 5.0 Pros I love how integrated the product is and ease of use. I also appreciate the different levels of access staff can have, and the reporting you can pull from the system. The customer service Preno offer is superb. Cons would be great to scroll across when looking at the bookings, instead of having to select the date. Review Source Response from Preno March 31, 2022 Hey Amanda, thanks so much for sharing your feedback! So glad to hear you're enjoying the integrations and ease of use across your staff. We've loved helping you with your account. Thanks again, Scotty from Preno JP Jill P. Owner Hospitality Used the software for: 1-2 years ### "needs more features" March 31, 2022 5.0 Preno always solve our problems, except for viewing card details without a charge Pros Was easy to integrate with our existing business Cons Missing the Google channel that was introduced last year. We know other PMS dont charge for viewing guest card details, we feel that should be part of the package Reason for choosing Preno Support from Preno Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) SiteMinder support was very poor Review Source Response from Preno May 22, 2026 Hi Jill - we're updating our response to this review as things have changed since 2022. You were right about Google Hotels - it wasn't available when you wrote this. It's been available for a while now in Preno on our Growth plan. If you'd like it enabled, get in touch and we'll sort it. On card details: Preno doesn't display full card numbers by default as part of our PCI compliance standards. Revealing stored cards is available as an add-on - primarily for operators in markets without payment gateway support. Happy to talk through what's right for your setup. Thanks for the honest feedback - and the 10/10 recommendation. Fleur - Preno JT Jozef T. Hotel Manager Hospitality Used the software for: 1-2 years ### "Would definitely recommend " March 1, 2019 5.0 Pros Easy to use Great customer service Bookings , Modifications and Cancelations coming directly to Preno Cons Cannot think of anything, any suggestions we proposed we got it ! Review Source Response from Preno August 18, 2019 Hi Jozef, Such a lovely review! We love the positive comments around how easy Preno is to use. A lot of our time goes into ensuring this. We like working closely with our customers, so thank you for the feedback on our product. - Amelia MB Melissa B. Proprietor/owner Hospitality Used the software for: 6-12 months ### "Love how easy it is to use. The staff and back up service for queries is fantastic" June 19, 2017 4.0 The symplicity to use and large easy to read font, with not too much on one screen at one time to confuse. Pros Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero. Cons I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly. Review Source KL Katrina L. Owner/Manager Used the software for: Less than 6 months ### "5 Stars to PRENO for offering a magnificent system that everyone can operate with ease." May 9, 2018 5.0 Pros No faults with the transition from old PMS to PRENO was 100% perfect & immediate with no downtime. PRENO's Integrations with Payment gateways & Xero- perfect for accounting. Capabilities for group bookings on the highest functionality. Chat box is a wonderful, helpful feature solving any enquiries you may have in a professional & pleasant manner. Plus Help Centre tab us extremely useful. Cons It's fairly minor. The drag and drop feature is good as you can currently move bookings from room to room. I'd like to be able to extend bookings in the same room with a drag feature. Apart from that, I must say, congratulations to PRENO: Perfect PMS system. Highly recommend. Review Source Response from Preno May 15, 2018 Hi Katrina, Thank you so much for your review and feedback. It's great having you on Preno! - Amelia Gain HE Heather E. Owner Hospitality Used the software for: Less than 6 months ### "I love it -every day!" March 28, 2017 5.0 I don''t have a huge background in hospitality so changing to Preno was like a breath of fresh air. Our small four roomed bed and breakfast is so easy to manage now with Preno - the workflows seem logical, the colour coding for invoicing and payments mean that at a glance you can see who owes you money still. The staff are incredibly responsive when you have questions. I feel that there is value for money - great features - I would unreservedly recommend Preno. Pros It follow simple workflows and is logical to follow. The knowledge base is also very straightforward. THey connect with the big boy channel managers :-) Cons There are a few features that I would like to see developed in the future but these are nice to have rather than need to have. Review Source AM Annick M. Owner Hospitality Used the software for: Less than 6 months ### "Made my life much easier and love the way it connects with STAAH and Xero." June 15, 2017 4.0 Makes running an accommodation business very easy. Pros Reliable, fast, easy to use. Makes book keeping and taking bookings super smooth. Like the way it keeps guest details for return guests. Excellent online support. Cons Would like to see a feature where you can put guests on a waiting list. The calendar is sometimes a bit frustrating because you can only scroll through a 2 week window. If a guest cancels, their guest details disappear. Would like to keep them on record just in case they book again. Review Source JE Jo E. Office Manager Hospitality Used the software for: Less than 6 months ### "Wow, what a company to deal with nothing but professional." March 9, 2018 5.0 Pros How easy it is to use, even knowing you have a live chat available that is responded to promptly, it's so easy to work out what you need to do by yourself. Cons There are some things still being worked on, they are simply wish list things that don't seriously hinder the day to day. Review Source KD Kate D. Owner Hospitality Used the software for: 6-12 months ### "Should have switched to Preno years ago" June 21, 2026 5.0 A delight. Onboarding with \[sensitive content hidden\] was quick and easy. Nothing was a problem or too much trouble. System is simple to use and works as it should. Support is always timely and helpful - shout out to \[sensitive content hidden\] who responds at all hours! We had been asking Resbook for years for some of these features offered by Preno. Their big change from V3 to V12 delivered none of them, just a big price increase for functions we did not use. Pros \* Multiple rate plans - N/A on Resbook \* Automatic charging for both direct and OTA bookings - card details for OTA bookings had to be manually input to charge on Resbook \* Booking engine works well on mobile - a big improvement \* Channel manager integrated within Preno - (Staah) \* Simple management of rates and restrictions incl CTA and CTD not offered by Resbook \* Integration with Xero - we were hesitant , but so worth it \* Easy to use - training is a breeze \* Drag and drop to move bookings \* Has a system generated registration form - sounds obvious but.. not to Resbook Cons Some minor issues \* When booking is invoiced via Xero it is marked in Preno as paid. \* Finalising check out is confusing when booking has invoice and direct payment. Defaults to bill Agent \* Manually entered agent bookings do not automatically include additional guest charges on invoice. \* CTD on lowest price room type impacts other room types. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Preno Features, functionality, engagement and price Switched from [ResBook](https://www.capterra.com/p/148551/ResBook/) Features and functionality of Preno, and increasing frustration with Resbook. Review Source Response from Preno July 8, 2026 Kate, thank you for such a detailed review — and for giving Preno a real chance after years with Resbook. We're so glad the switch has paid off, from the booking engine and rates management to the Xero integration and support from our team. Thanks also for taking the time to share your feedback with our team more directly — it all helps us keep improving for properties like yours. Thank you for making the move, Kate. DG David G. General Manager Hospitality Used the software for: 6-12 months ### "a great app" July 9, 2026 4.0 Preno got a good supporting team and a easy use app which helped me to changed the way to manage our motel to a self-checkin system. Pros It is very easy to use and manage all the bookings, and also got a clean look without any confusion function. Cons It Couldn't send MSM to the guest mob directly(even at least locally). We can send the MSM through Google Messages but Preno can't. It should be a easy function to be added. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) previous one was not easy to use and not a proper app for us Review Source RG Ross G. Supervisor Hospitality Used the software for: 1-2 years ### "Good software" October 28, 2024 5.0 Positive. Is simple to understand and use Pros Easy to understand and efficient to use. Cons Constantly being logged out of account and having to sign in again Switched from [Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/) More modern software needed, with modern features. Review Source AO Amy O. Manager Hospitality Used the software for: 6-12 months ### "Easy to use but lacks simple functions" March 22, 2018 3.0 It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board. Pros The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through. Cons The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming. 2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view. Review Source Response from Preno May 8, 2018 Hi Amy, I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time. We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users. It sounds like you have a good handle of Preno now. We appreciate your ongoing support and feedback! VY Vicki Y. Owner/Director Hospitality Used the software for: Less than 6 months ### "Early Days" March 23, 2022 4.0 Very good once we got started. The support team were very patient and polite, despite the confusion Pros Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available Cons The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated. Alternatives considered [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Preno Local/ NZ, more intuitive, cost effective ( not a commission based plan), great sales team, 24/7 support. Review Source Response from Preno March 31, 2022 Hi Vicki, thanks so much for your review. Really glad to hear that you're enjoying the system now that you're all set up, and so happy to joined the bootcamp! We're actively working on the onboarding experience to make it a lot less manual, so in the future our customers can upload a lot of the information themselves, without the backwards and forwards with the team. Thanks again, Scotty. MB Mike B. owner Hospitality Used the software for: 1-2 years ### "Lakestone" March 30, 2022 5.0 Pros We got this because entering all our services in Resbook was very painful. Cons \*We can't credit agents money back in preno, which always requires tech support \*It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night. \*I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Preno It looked smoother to use. Recommended by \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\] Switched from [ResBook](https://www.capterra.com/p/148551/ResBook/) They didn't link directly to Luxury Escapes (which siteminder does) and we always had difficulty adding services. We miss the booking calander on our website (we now use siteminder and it's rubbish). We also miss being able to send a credit card like in an email to guests who have called or emailed. Review Source Response from Preno April 4, 2022 Thank you so much for the feedback Mike, we're glad that you find Preno easier to use than your previous system, and we're glad to hear that you have a booking engine back on your website to secure those direct bookings. Thanks again, Scotty from Preno. JH Justin H. General Manager Hospitality Used the software for: 1-2 years ### "PRENO make the switch" March 31, 2022 5.0 Pros Everything. Best software package I have utilised in hospitality in 35 years experience. My answer is summarised in one word: Finally! Cons That we hadn't discovered Preno before 2 prior software programs Reason for choosing Preno Fit for purpose. It does everything in one programme. Is easy to master, easy to train. Very quick to optimise rates / occupancy. Third-party site rates are derived from rate(s) you set in Preno Switched from [Visual Matrix PMS](https://www.capterra.com/p/24111/Visual-Matrix-PMS/) Fit for purpose. Preno offered a one-stop solution which integrated seamlessly with our Accounting software (Xero). Enabled us to reclaim control re: Inventory, rates. PRENO understands the Industry and has built a comprehensive software package that reflects that understanding. Review Source Michael W. Director Hospitality Used the software for: 2+ years ### "Preno again!" February 4, 2020 5.0 Customized service and personal contact with no time wasting. Quick and efficient problem solving management> Pros Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :) Cons There is nothing I do not like. They constantly improving. Reason for choosing Preno Fits us perfectly. Review Source AD Alex D. Director Real Estate Used the software for: 2+ years ### "Preno review - Alex - The Norfolk " April 19, 2022 5.0 Pros The simple layout and mobile device optimisation. Cons The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) RMS is clunky and does not work on mobile devices. 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