--- title: "Preno Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Preno the right Hospitality Property Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153164/Preno/reviews/" page_type: "reviews" language: "en" --- Preno 4.7 (51) [View alternatives](https://www.capterra.com/p/153164/Preno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Preno Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews KD Kate D OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Onboarding with \[sensitive content hidden\] was quick and easy. “ June 21, 2026 DG David G General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “It Couldn't send MSM to the guest mob directly(even at least locally).“ July 9, 2026 KD Kate D OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “A delight. “ June 21, 2026 PM Pepita M Bookings and administration assistantLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Currently not sure if we'll continue with preno as it feels like you are in the early stages and still developing your product, if we have to pay full price whilst giving content feedback about product then it is very time consuming.“ March 31, 2022 KD Kate D OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “System is simple to use and works as it should. “ June 21, 2026 PM Pepita M Bookings and administration assistantLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Seems a bit clunky from customer booking end“ March 31, 2022 RG Ross G SupervisorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Easy to understand and efficient to use.“ October 28, 2024 LS Lia S guest house managerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I didn't have enough challenges yet not to dislike something about this software.“ March 31, 2022 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Dimitri S. Director Hospitality Used the software for: 6-12 months ### "Good Software and very good customer & technical team" March 14, 2019 5.0 Using the soft for 6 months now, easy to use and to train for new users. When you need help customer team respond very quickly and solve 100% of problem or question. Pros Easy to use - basics function availale \*\*\*\*\* Very good Customer Team\*\*\*\*\* and it's a luxe !!!! Cons No really, presentation by month and some others Review Source Response from Preno August 18, 2019 Hi Dimitri, Thank you for leaving a review. I'm glad you mentioned support as we strive to give the best support possible to all our customers. We look forward to chatting with you soon. - Amelia JE Janet E. Owner/Manager Hospitality Used the software for: 2+ years ### "Preno" April 1, 2022 5.0 I really enjoy using Preno. I find it intuitive re: most aspects. I am not considering going elsewhere, and have recommended the product to other business owners. Pros Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support. Cons Integration to Kounta and Xero problematic in terms of how I manage my business. I really DON'T like that you can't amend the default payment option (though you can add additional ones). Reason for choosing Preno Initially, I chose Preno for the integration potential (ironically, that is the one element that HASN'T worked particularly well for my business!). However, the fantastic customer support and the simple effectiveness of Preno as a FOH system, has kept me loyal :) Review Source NG Natalie G. Motelier Hospitality Used the software for: 6-12 months ### "Waste of Money " October 16, 2019 1.0 Preno solved no problems whatsoever. I don’t understand why the owner even went into this line of work if they couldn’t solve even the most basic of problems. Only worried about selling the product and employing more marketing people than perfecting their product and providing customer service. Pros There is absolutely nothing about Preno that I can say was good. Cons No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company. Overpriced for a very very basic system. Review Source Response from Preno October 16, 2019 Hi Natalie, We always appreciate feedback, but this statement is false. Our team worked incredibly hard to help you. - Our pricing is clearly displayed on our website. - We fully discounted the setup fee for you. - You utilized our 24/7 free in-app chat support, and phone support. All your enquiries were answered by our team. - We love getting user feedback on our product and it does get monitored for the product team as we release new features regularly. We don't release features for one customer, we release new and useful features for all Preno users. Consideration is given to our roadmap and user feedback is an important part of this. - Our account manager visited your property on multiple occasions for in-person training at no charge. - When you moved to a new system last month we assisted you in moving all bookings across. We're a product company and our team work very hard to ensure the best support and service is given Regards, Amelia Gain JM Joyce M. Owner Hospitality Used the software for: 2+ years ### "Great on-line Hotel management software program " June 8, 2021 5.0 Have found Preno has been very useful and important tool in my business, once I set up Preno it meant my book keeping and diary work was at more than halved and the risk of overbooking minimized. Took so much stress out of the Hotel management side of my business. Pros Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes. Cons Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful. Review Source Response from Preno March 31, 2022 Hi Joyce, thanks so much for sharing your feedback on Preno. Overbookings can be a real pain for hoteliers, so we're glad to hear that using Preno has removed this issue for you. We're stoked to have you a part of the Preno family. Thanks again, Scotty from Preno. GW Garry W. Owner manager Hospitality Used the software for: Less than 6 months ### "A great combination of product and systems" April 4, 2022 5.0 It’s been pleasant and enjoyable learning from the super helpful and friendly staff, they have the ability to explain and help whenever I need it. Pros The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!! Cons My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions, Reason for choosing Preno I looked at numerous companies and systems, they were all large, faceless and looking for a sale, preno was different, my initial enquiry resulted in a reply by phone. It was so much easier talking to someone who actually had an interest and a real knowledge of the product. Review Source NH Nicholas H. GM Hospitality Used the software for: 2+ years ### "a small resort" January 11, 2024 4.0 Great Value for money - easy to train new users Pros easy to use, future focused, excellent for forecasting Cons some daily reports not yet available...like an airport transfer list Review Source SL Stephanie L. Owner Hospitality Used the software for: 1-2 years ### "My best business tool - Preno" April 1, 2022 5.0 Pros I like the booking engine and PMS system that I'm using at the moment. they are easy to use and very helpful to my daily business. Save me a lot of time. Cons how do guests purchase a voucher? I hope this function can be solved. Reason for choosing Preno easy use system such as PMS system and booking system; support team is efficient. any questions can result within a quick time frame; I like your team is always try to work out better solutions, which makes me feel confident using your products for the long run; focusing on improving/training your clients rather than getting more money from your clients. such as the free package/training you did recently. Review Source JA Jacqui A. Owner / Manager Hospitality Used the software for: 1-2 years ### "LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy transition. " May 10, 2018 5.0 Easy to use so frees up my time Pros Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support. I have no complaints at all. I HIGHLY RECOMMEND this product and the team. Cons The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still. Review Source Response from Preno May 15, 2018 Hi Jacqui, Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping. We are always around to assist. The team appreciates all your support. - Amelia Gain VR Verified Reviewer Marketing Assistant Hospitality Used the software for: 1-2 years ### "Innovative and easy to use! " July 28, 2019 5.0 Can't recommend it enough! Pros Easy to use and each new feature has been easy to use. The Housekeeping feature is easy to print out and edit for beds in rooms. Preno is quickly evolving and great to deal with. The employees under me love it. Cons No complaints... Maybe make the UI flow a bit more? Review Source Response from Preno August 18, 2019 Hi there, Thanks so much for leaving a review. It's great to hear that your whole team love using Preno! We look forward to updating you soon with more exciting new features. - Amelia VR Verified Reviewer VP Revenue Management Used the software for: 6-12 months ### "Wouldn't Change!" July 26, 2018 5.0 Pros The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations. Cons More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking. Review Source Response from Preno August 1, 2018 Thank you for your review. As we grow we are bringing more features around automation and expanding our accounting workflows. I believe that should make Preno an even better tool for a wider variety of properties. ND Nisha D. Owner Hospitality Used the software for: Less than 6 months ### "I love this software and the company! " April 4, 2017 5.0 I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible. Pros Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance. Cons There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic. Review Source PM Pepita M. Bookings and administration assistant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent customer service. Functionality could improve " March 31, 2022 2.0 Customer service exceptional. Currently not sure if we'll continue with preno as it feels like you are in the early stages and still developing your product, if we have to pay full price whilst giving content feedback about product then it is very time consuming. Pros Integration with xero Thats all at the moment Cons Inability to change information on booking engine ourself. Required to inform preno staff of change. Seems a bit clunky from customer booking end Reason for choosing Preno Xero integration options. And excellent customer service. Review Source JB Jensen B. Owner Used the software for: 6-12 months ### "Amazing" October 6, 2017 5.0 Pros Great system for our small business, we love the fact that it can be accessed from any computer, tablet or phone with ease, so we are no longer tied to the desk. Customer support is amazing and fast. We looked around at other online PMS and nothing was as easy as Preno. Could honestly recommend it to anyone. Cons The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros. Review Source kS kanishak S. Manager Used the software for: Less than 6 months ### "Awesome PMS ! Simplified solutions & Great Support Team" June 28, 2018 5.0 Simplicity of Operations Means more time to focus on growing Revenue Pros A+++ on Design -Simplicity -Integrations - Reports - Analytics & Support .. thats pretty much the basic pillars of a Front office Software and they check all boxes for a Property. Highly Intuitive Product !! I am sure this will evolve into great solution for most Hoteliers who are wanting to simplify their Front office operations. Cons None the more i use it the more i like it. I am confident the Preno design team will evolve this product further and to compete with specialist functions for Housekeeping , Bar,other revenue streams for hotels. Review Source Response from Preno August 1, 2018 Thank you Kanishak for your kind review. So happy to have you onboard and work with you. Talk soon! SI Susan I. Accounts Administrator Hospitality Used the software for: 6-12 months ### "a great software product, very easy to use" June 16, 2017 5.0 Cloud Based, simple and easy to use Pros Cloud based, easy to use. Like the drag and drop option to move bookings from room to room and dates. Also like the integration and billing with our xero accounting software. Review Source LV Louis V. Used the software for: ### "Preno - we'd be lost without it!" April 3, 2017 5.0 Using Preno has been critical to our success as new lodge owners and operators. There is already a lot to learn setting up a new business in an unfamiliar industry. It is truly hard to imagine how we would have coped without using Preno to manage our bookings and inventory, as we took on a thriving business in the peak season. The Preno team was a great resource for advice and ideas from the first contact - before we even signed up as customers, and have remained so. Help is only ever a chat message away. With the Xero integration and seamless connection to our channel manager, Preno automatically takes care of many processes and task needed to run our lodge smoothly. Plus with its revenue and occupancy reports, we have all the information we need to understand how our business is performing right at our fingertips. Review Source LG Lee G. Owner Used the software for: Less than 6 months ### "It's like they read my mind! " April 4, 2017 5.0 Nothing but positive. Excellent support, great value, easy to use. I particularly love the prompt chat responses and product updates! Pros Easy to use, EXCELLENT service, quick updates Cons Can't think of any Review Source KD Kate D. Owner Hospitality Used the software for: 6-12 months ### "Should have switched to Preno years ago" June 21, 2026 5.0 A delight. Onboarding with \[sensitive content hidden\] was quick and easy. Nothing was a problem or too much trouble. System is simple to use and works as it should. Support is always timely and helpful - shout out to \[sensitive content hidden\] who responds at all hours! We had been asking Resbook for years for some of these features offered by Preno. Their big change from V3 to V12 delivered none of them, just a big price increase for functions we did not use. Pros \* Multiple rate plans - N/A on Resbook \* Automatic charging for both direct and OTA bookings - card details for OTA bookings had to be manually input to charge on Resbook \* Booking engine works well on mobile - a big improvement \* Channel manager integrated within Preno - (Staah) \* Simple management of rates and restrictions incl CTA and CTD not offered by Resbook \* Integration with Xero - we were hesitant , but so worth it \* Easy to use - training is a breeze \* Drag and drop to move bookings \* Has a system generated registration form - sounds obvious but.. not to Resbook Cons Some minor issues \* When booking is invoiced via Xero it is marked in Preno as paid. \* Finalising check out is confusing when booking has invoice and direct payment. Defaults to bill Agent \* Manually entered agent bookings do not automatically include additional guest charges on invoice. \* CTD on lowest price room type impacts other room types. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Preno Features, functionality, engagement and price Switched from [ResBook](https://www.capterra.com/p/148551/ResBook/) Features and functionality of Preno, and increasing frustration with Resbook. Review Source Response from Preno July 8, 2026 Kate, thank you for such a detailed review — and for giving Preno a real chance after years with Resbook. We're so glad the switch has paid off, from the booking engine and rates management to the Xero integration and support from our team. Thanks also for taking the time to share your feedback with our team more directly — it all helps us keep improving for properties like yours. Thank you for making the move, Kate. DG David G. General Manager Hospitality Used the software for: 6-12 months ### "a great app" July 9, 2026 4.0 Preno got a good supporting team and a easy use app which helped me to changed the way to manage our motel to a self-checkin system. Pros It is very easy to use and manage all the bookings, and also got a clean look without any confusion function. Cons It Couldn't send MSM to the guest mob directly(even at least locally). We can send the MSM through Google Messages but Preno can't. It should be a easy function to be added. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) previous one was not easy to use and not a proper app for us Review Source Response from Preno July 20, 2026 Hi David, Thanks so much for the review — and congratulations on shifting your motel over to self-check-in! It's exactly the kind of change we love hearing about, and we're glad Preno's ease of use and our support team helped make it happen. We hear you on wanting to text guests directly from Preno so we've noted it as feedback for our product team. If you'd like to share more detail on how you'd use it, our product team would love to hear from you directly. Thanks again for taking the time to write this — feedback like yours genuinely shapes what we build next. Warm regards, Fleur, Preno MB Mark B. Owner manager Hospitality Used the software for: 6-12 months ### "Preno is the best" August 24, 2026 5.0 Since reopening our boutique hotel after Covid using Preno and their Channel manager has made making and receiving bookings at our hotel a breeze. Easy to manage pricing and availability. Pros Easy to use with great support. Quickly and accurately manages all my bookings and Calander. Integration with Stripe for getting paid was easy and works great. Cons No complaints at all. I have not found any cons in the 6 months I have been using Preno. Highly recommend. Alternatives considered [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing Preno Its better and overall its more economical Review Source Response from Preno August 26, 2026 Thanks so much, Mark! Great to hear Preno has made managing bookings easier since reopening, and that our support team has been there when you need them. We really appreciate the recommendation! RG Ross G. Supervisor Hospitality Used the software for: 1-2 years ### "Good software" October 28, 2024 5.0 Positive. Is simple to understand and use Pros Easy to understand and efficient to use. Cons Constantly being logged out of account and having to sign in again Switched from [Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/) More modern software needed, with modern features. Review Source AO Amy O. Manager Hospitality Used the software for: 6-12 months ### "Easy to use but lacks simple functions" March 22, 2018 3.0 It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board. Pros The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through. Cons The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming. 2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view. Review Source Response from Preno May 8, 2018 Hi Amy, I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time. We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users. It sounds like you have a good handle of Preno now. We appreciate your ongoing support and feedback! VY Vicki Y. Owner/Director Hospitality Used the software for: Less than 6 months ### "Early Days" March 23, 2022 4.0 Very good once we got started. The support team were very patient and polite, despite the confusion Pros Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available Cons The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated. Alternatives considered [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Preno Local/ NZ, more intuitive, cost effective ( not a commission based plan), great sales team, 24/7 support. Review Source Response from Preno March 31, 2022 Hi Vicki, thanks so much for your review. Really glad to hear that you're enjoying the system now that you're all set up, and so happy to joined the bootcamp! We're actively working on the onboarding experience to make it a lot less manual, so in the future our customers can upload a lot of the information themselves, without the backwards and forwards with the team. Thanks again, Scotty. MB Mike B. owner Hospitality Used the software for: 1-2 years ### "Lakestone" March 30, 2022 5.0 Pros We got this because entering all our services in Resbook was very painful. Cons \*We can't credit agents money back in preno, which always requires tech support \*It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night. \*I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Preno It looked smoother to use. Recommended by \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\] Switched from [ResBook](https://www.capterra.com/p/148551/ResBook/) They didn't link directly to Luxury Escapes (which siteminder does) and we always had difficulty adding services. We miss the booking calander on our website (we now use siteminder and it's rubbish). We also miss being able to send a credit card like in an email to guests who have called or emailed. Review Source Response from Preno April 4, 2022 Thank you so much for the feedback Mike, we're glad that you find Preno easier to use than your previous system, and we're glad to hear that you have a booking engine back on your website to secure those direct bookings. Thanks again, Scotty from Preno. JH Justin H. General Manager Hospitality Used the software for: 1-2 years ### "PRENO make the switch" March 31, 2022 5.0 Pros Everything. Best software package I have utilised in hospitality in 35 years experience. My answer is summarised in one word: Finally! Cons That we hadn't discovered Preno before 2 prior software programs Reason for choosing Preno Fit for purpose. It does everything in one programme. Is easy to master, easy to train. Very quick to optimise rates / occupancy. Third-party site rates are derived from rate(s) you set in Preno Switched from [Visual Matrix PMS](https://www.capterra.com/p/24111/Visual-Matrix-PMS/) Fit for purpose. Preno offered a one-stop solution which integrated seamlessly with our Accounting software (Xero). Enabled us to reclaim control re: Inventory, rates. PRENO understands the Industry and has built a comprehensive software package that reflects that understanding. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.