# Page 2 | Preno Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Preno the right Hospitality Property Management solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153164/Preno/reviews --- Preno 4.7 (48) [View alternatives](https://www.capterra.com/p/153164/Preno/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Preno ## Showing most helpful reviews Showing 26-48 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kate B. Owner Hospitality Used the software for: 6-12 months ### "Easy to use " March 31, 2022 5.0 We are using Preno for our accommodation bookings. It's great. Pros It's easy to use and the team are really helpful. The support library is available for when you forget how something is done. Cons It would be good to see at a glance if guests were fully paid or not without having to click into the booking. And also a feature for notes to see at first glance along with their name. Also a note area for the calendar so when you open the bookings page you can see eg Easter weekend. Review Source Response from Preno April 4, 2022 Hi Kate, thank you so much for your kind feedback. You're stoked to hear that you find the software very easy to use, along with the support library we've created for our Preno customers. Thanks again! Scotty from Preno. JW Junli W. manager Hospitality Used the software for: 1-2 years ### "twin rivers" March 31, 2022 5.0 Pros easy to operate, perfect connection with Xero, functionality is very good. Cons when I add extra persons and email to guests to cfm, the email does not include the number of extra persons so I have to change manually.when I add extra persons in preno, the extra fees increased by preno does not conform with actual amount. Review Source LM Love M. MANAGEMENT Hospitality Used the software for: 2+ years ### "Good" September 28, 2022 5.0 good Pros design and use, support, director of preno, Cons some features unavailable and being developed Reason for choosing Preno ease of use Review Source SD Shaun D. Director Hospitality Used the software for: 6-12 months ### "Outstanding service but product lite on essential features" May 4, 2018 3.0 Ease of use and great user support Pros We have been with Preno for 9 months and although we are about to change it is not because of the Preno product. Preno is an easy to use booking system that continues to develop. I believe it has a little way to go to tick all the boxes in terms of being a comprehensive system but it has many outstanding features that make it an easy to use and responsive programme. The staff at Preno are also outstanding. They are always available and so support never far away when needed. Cons Still lite on features but developing. Some essential elements of the PMS are missing but the team is willing to listen to feedback on this. Review Source Response from Preno May 8, 2018 Hi Shaun, Thank you for taking the time to write your review. We hope we can help you out again some day. As you know we have a strong core offering to may properties and we have a lot of new and exciting features coming soon to Preno! We do value all your feedback. Thanks for your kind words on our support, it's important to our team that our customers feel supported 24/7. Thanks! VR Verified Reviewer Marketing Assistant Hospitality Used the software for: 1-2 years ### "Innovative and easy to use! " July 28, 2019 5.0 Can't recommend it enough! Pros Easy to use and each new feature has been easy to use. The Housekeeping feature is easy to print out and edit for beds in rooms. Preno is quickly evolving and great to deal with. The employees under me love it. Cons No complaints... Maybe make the UI flow a bit more? Review Source Response from Preno August 18, 2019 Hi there, Thanks so much for leaving a review. It's great to hear that your whole team love using Preno! We look forward to updating you soon with more exciting new features. - Amelia CD Chris D. General Manager Hospitality Used the software for: 6-12 months ### "The best property management system available" July 21, 2020 5.0 Pros Preno offers the most simplistic software for hotels/motels with the best functionality. Its ease of use and cloud base allows our team to log in remotely from their mobiles, iPads and laptops regardless of their location. The ability to train new team members is second to none, as its system is designed for anyone and everyone. Their customer support team is always available and can help with anything that you need at anytime. By far this is the best PMS available. Cons None - the team are constantly working on new integrations as well as refining their product. They take onboard any feedback given and let you know when the new features are available. Review Source DH Darryn H. Director Hospitality Used the software for: 2+ years ### "Preno - SIMPLY WORKS" April 20, 2022 5.0 Has been better thyan expected Pros Primarily the SUPPORT - and the ongoing assistance Cons Cant find anything yet - everything has worked perfectly Review Source WH Wendy H. Co-Owner Hospitality Used the software for: 6-12 months ### "Don't hesitate - it's brilliant!" September 28, 2016 5.0 We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far. Pros Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous. Cons Closing rooms off - but I know you are working on this. Needs to be easier from Preno side. Review Source Response from Preno October 4, 2016 Hi Wendy, awesome to hear such kind words from you! We're always working hard to make Preno better, and we'll have that update to make closing off rooms very soon! I'll make sure to update you when it's ready. - Nick EM Eileen M. Company Director Hospitality Used the software for: 2+ years ### "Best Program By Far" January 28, 2021 5.0 Pros All staff find the program easy to use. The support team are just wonderful and supportive. Cons Maybe highlight colours for different clients would be helpful Review Source Response from Preno April 1, 2022 Thanks for your feedback Elileen. Glad to hear you've found our team to be helpful and supportive! We love having you a part of the Preno family. Cheers, Scotty from Preno. TD Tatiane D. Operational Manager Hospitality Used the software for: 1-2 years ### "Great software for Accomodation" March 31, 2022 5.0 Pros The software is great. We have never had any problem with synchronisation with the OTAs. Cons We cannot use the cupom descount feature as the cupom is not reemed after the customer make the booking. So we have to do it manually. Review Source VR Verified Reviewer VP Revenue Management Used the software for: 6-12 months ### "Wouldn't Change!" July 26, 2018 5.0 Pros The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations. Cons More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking. Review Source Response from Preno August 1, 2018 Thank you for your review. As we grow we are bringing more features around automation and expanding our accounting workflows. I believe that should make Preno an even better tool for a wider variety of properties. ND Nisha D. Owner Hospitality Used the software for: Less than 6 months ### "I love this software and the company! " April 4, 2017 5.0 I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible. Pros Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance. Cons There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic. Review Source PM Pepita M. Bookings and administration assistant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent customer service. Functionality could improve " March 31, 2022 2.0 Customer service exceptional. Currently not sure if we'll continue with preno as it feels like you are in the early stages and still developing your product, if we have to pay full price whilst giving content feedback about product then it is very time consuming. Pros Integration with xero Thats all at the moment Cons Inability to change information on booking engine ourself. Required to inform preno staff of change. Seems a bit clunky from customer booking end Reason for choosing Preno Xero integration options. And excellent customer service. Review Source MB Melissa B. Proprietor/owner Hospitality Used the software for: 6-12 months ### "Love how easy it is to use. The staff and back up service for queries is fantastic" June 19, 2017 4.0 The symplicity to use and large easy to read font, with not too much on one screen at one time to confuse. Pros Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero. Cons I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly. Review Source JB Jensen B. Owner Used the software for: 6-12 months ### "Amazing" October 6, 2017 5.0 Pros Great system for our small business, we love the fact that it can be accessed from any computer, tablet or phone with ease, so we are no longer tied to the desk. Customer support is amazing and fast. We looked around at other online PMS and nothing was as easy as Preno. Could honestly recommend it to anyone. Cons The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros. Review Source KL Katrina L. Owner/Manager Used the software for: Less than 6 months ### "5 Stars to PRENO for offering a magnificent system that everyone can operate with ease." May 9, 2018 5.0 Pros No faults with the transition from old PMS to PRENO was 100% perfect & immediate with no downtime. PRENO's Integrations with Payment gateways & Xero- perfect for accounting. Capabilities for group bookings on the highest functionality. Chat box is a wonderful, helpful feature solving any enquiries you may have in a professional & pleasant manner. Plus Help Centre tab us extremely useful. Cons It's fairly minor. The drag and drop feature is good as you can currently move bookings from room to room. I'd like to be able to extend bookings in the same room with a drag feature. Apart from that, I must say, congratulations to PRENO: Perfect PMS system. Highly recommend. Review Source Response from Preno May 15, 2018 Hi Katrina, Thank you so much for your review and feedback. It's great having you on Preno! - Amelia Gain kS kanishak S. Manager Used the software for: Less than 6 months ### "Awesome PMS ! Simplified solutions & Great Support Team" June 28, 2018 5.0 Simplicity of Operations Means more time to focus on growing Revenue Pros A+++ on Design -Simplicity -Integrations - Reports - Analytics & Support .. thats pretty much the basic pillars of a Front office Software and they check all boxes for a Property. Highly Intuitive Product !! I am sure this will evolve into great solution for most Hoteliers who are wanting to simplify their Front office operations. Cons None the more i use it the more i like it. I am confident the Preno design team will evolve this product further and to compete with specialist functions for Housekeeping , Bar,other revenue streams for hotels. Review Source Response from Preno August 1, 2018 Thank you Kanishak for your kind review. So happy to have you onboard and work with you. Talk soon! HE Heather E. Owner Hospitality Used the software for: Less than 6 months ### "I love it -every day!" March 28, 2017 5.0 I don''t have a huge background in hospitality so changing to Preno was like a breath of fresh air. Our small four roomed bed and breakfast is so easy to manage now with Preno - the workflows seem logical, the colour coding for invoicing and payments mean that at a glance you can see who owes you money still. The staff are incredibly responsive when you have questions. I feel that there is value for money - great features - I would unreservedly recommend Preno. Pros It follow simple workflows and is logical to follow. The knowledge base is also very straightforward. THey connect with the big boy channel managers :-) Cons There are a few features that I would like to see developed in the future but these are nice to have rather than need to have. Review Source SI Susan I. Accounts Administrator Hospitality Used the software for: 6-12 months ### "a great software product, very easy to use" June 16, 2017 5.0 Cloud Based, simple and easy to use Pros Cloud based, easy to use. Like the drag and drop option to move bookings from room to room and dates. Also like the integration and billing with our xero accounting software. Review Source AM Annick M. Owner Hospitality Used the software for: Less than 6 months ### "Made my life much easier and love the way it connects with STAAH and Xero." June 15, 2017 4.0 Makes running an accommodation business very easy. Pros Reliable, fast, easy to use. Makes book keeping and taking bookings super smooth. Like the way it keeps guest details for return guests. Excellent online support. Cons Would like to see a feature where you can put guests on a waiting list. The calendar is sometimes a bit frustrating because you can only scroll through a 2 week window. If a guest cancels, their guest details disappear. Would like to keep them on record just in case they book again. Review Source LV Louis V. Used the software for: ### "Preno - we'd be lost without it!" April 3, 2017 5.0 Using Preno has been critical to our success as new lodge owners and operators. There is already a lot to learn setting up a new business in an unfamiliar industry. It is truly hard to imagine how we would have coped without using Preno to manage our bookings and inventory, as we took on a thriving business in the peak season. The Preno team was a great resource for advice and ideas from the first contact - before we even signed up as customers, and have remained so. Help is only ever a chat message away. With the Xero integration and seamless connection to our channel manager, Preno automatically takes care of many processes and task needed to run our lodge smoothly. Plus with its revenue and occupancy reports, we have all the information we need to understand how our business is performing right at our fingertips. Review Source JE Jo E. Office Manager Hospitality Used the software for: Less than 6 months ### "Wow, what a company to deal with nothing but professional." March 9, 2018 5.0 Pros How easy it is to use, even knowing you have a live chat available that is responded to promptly, it's so easy to work out what you need to do by yourself. Cons There are some things still being worked on, they are simply wish list things that don't seriously hinder the day to day. Review Source LG Lee G. Owner Used the software for: Less than 6 months ### "It's like they read my mind! " April 4, 2017 5.0 Nothing but positive. Excellent support, great value, easy to use. I particularly love the prompt chat responses and product updates! Pros Easy to use, EXCELLENT service, quick updates Cons Can't think of any Review Source Similar Products Featured