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CloudCart

Reviews of CloudCart

4.4 (56)
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Pros

  • Easy to use, Perfect quality, Excellent support. The best software in the Bulgarian market.

  • I have my own online store and I'm verry happy for that Cloudcard helps me a lot. It's easy to setup, Great options for quick delievery, so my customers are happy buyers too.

  • Makes you feel special and appreciated. Not only the service itself is up to standard, but their blog provides you with excellent guides that will develop your business and help you expand.

  • It looks wonderful, simple and charming and in the meantime I did some IT courses and developed my profile on FB,TWITTER and PINTEREST and the good results are coming.

Cons

  • The webpage builder is easily the worst in the field.

  • It still lacks same functionality as some of it's competitors. Some times there are problems with updates to newer versions.

  • I'm new in business and do not have experience. Could be problems with translation of correspondence.

  • Now they told us - we have to pay for it. Technical issues are constant: wrong invoicing to the end consumer, no intergration with Facebook, no integrtation with post service.

Showing Most Helpful

Showing 25 of 56 reviews

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Hristo K. avatar
Hristo K.
Menager
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 20, 2018

"Good product for the money."

Overall: Fast checkout. Easy and working integration with marketing tools.

Pros: It integrates easily with lots of other products (Google Analitycs, Facebook and FB Pixel, Zapier and others). It's easy to use and customisable. It has very responsive and helpful support.

Cons: It still lacks same functionality as some of it's competitors. Some times there are problems with updates to newer versions.

Vendor Response

By CloudCart on March 23, 2018
Hello Hristo, Thanks for your great review of our platform! It will be really helpful for us to understand which are the features/functionalities that you miss at CloudCart? Thanks again for your time! The CloudCart team
Georgi Y.
bisness owner
Sporting Goods, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 17, 2019

"easy and fast"

Overall: People can order faster and easier - only via internet

Pros: It is easy to learn and use, it works fast

Cons: the options change often and the way you can to do same action - for example, it was hard to find how to change the main picture of the site - this option (and not only) was changed several times. Also the design. Change is good, but not when people get used to some things.

Alternatives Considered: WordPress
Reasons for Choosing CloudCart: The price was reasonable and the software looked easy for beginners
Nikolay U.
E-commerce manager
Food & Beverages, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
January 24, 2019

"Nuts "

Overall: We started good, Cloudcart representatives helped me to establish the webshop. After this initial kick off I didnt get proper support. I figured out that the initial product upload is done with pictures downloaded from internet, probably without copyright, although I ask for this explicitly.

Pros: Predefined features and plug and play apps

Cons: Lack of second language Poor attitude towards customers Missing of ability to display some detials on the webshop

Vendor Response

By CloudCart on January 25, 2019
Hello Nikolay, thank you for your honest review! I do appreciate it! We do support multi language. You need to connect your two store to sync your inventory (if you want) We are sorry that you feel that the initial kick off was proper but after that the support was not good. Please understand that we do support all our customers with the highest level of knowledge as we can. All questions via chat, email or phone are addressed in few hours and most importantly if there is an issue with a feature our development team is making their best to address it the same day. If you are speaking about the images of the demo content (installed on each trial store) - all images are with royalty free license! CloudCart is a company with a perfect reputation, and we can not afford to use a copyright content!
Verified Reviewer
Digital Marketing & E-commerce Administrator
Medical Devices, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 20, 2018

"E-commerce solution with great potential, but still needs more work on it;"

Pros: - Great customer support, team is always helpful and respond quickly; - Admin dashboard is very easy to learn and use, no code skills are needed for end-users;

Cons: - Lack of essential features like manual ordering of products in the catalog; - Multi-language localization of front-end is not available for free, each language version is counted as a separate e-shop; - One-click Facebook shop feature (https://cloudcart.com/bg/feature/facebook) is not functioning at the current moment;

Vendor Response

By CloudCart on October 3, 2018
Thanks for your review! We are constantly working in improving the CloudCart platform. For now we are working on manual reordering for products and multi-language feature. The facebook e-shop is forbidden for users outside US. This is why we can not offer this feature for now.
Petko P. avatar
Petko P.
Manager
Electrical/Electronic Manufacturing, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
January 25, 2019

"Cloudcart"

Pros: Easy to add products. Easy to create personal design. Good SEO position after 6 mounth.

Cons: No quick order, only check out. When a new order recieve, and click on it opens product edit. I think must open product page to view product details. No options to make discount price just in product editing.

Verified Reviewer
Affiliate Manager
Marketing and Advertising, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 20, 2018

"Been using it last 9 months, good platform with a lot of functionalities."

Pros: The keep updating it and adding new features. It's really user friendly, have a lot of tutorials on how to use it.

Cons: You don't have the possibility to upload and modify on server sidre. If you're advanced user you would need access to upload some things there.

Verified Reviewer
Vice President
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
April 18, 2018

"Simple, yet great"

Pros: Easy to use, Great customer support, All eCommerce tools out of the box, Free themes, Free extensions, Great value for money

Cons: Could have better extensions documentation, Could have a more clear and straight approach to multi-language, Really needs theme code editing, Missing Developers Platform for creating additional apps and extensions

Victoria T. avatar
Victoria T.
Co-Owner
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
June 11, 2018

"I am a client of CloudCart Bulgaria using their platform for my online shop."

Pros: The ease of use of the software, its intuitiveness and the fact that you do not have to be IT to understand and apply it on everyday base.

Cons: What I don't like are the things I cannot manage by myself, BUT what I can't do the Cloudcart Bulgaria Team does it, so everything is OK.

Zahary A. avatar
Zahary A.
Logistics and Chain Supply Manager
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 26, 2018

"Easy of use, Perfect quality, Excellent support. "

Pros: Easy to use, Perfect quality, Excellent support. The best software in the Bulgarian market. Take care of their customers in the best way.

Cons: More time is needed to learn and use platform options. I'm having difficulty fitting the size of banners and photos.

Kalin S. avatar
Kalin S.
Marketing & advertising specialist
Media Production, 11-50 employees
Used the software for: I used a free trial
Overall Rating
2.0
Ease of Use
4.0
Customer Service
5.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
1/10
Reviewer Source
Source: Capterra
November 6, 2020

"The SEO-friendly ecommerce site builder"

Overall: It's a one-stop shop for everything that is ecommerce, but only as long as the user adopts their way of doing ecommerce. It's biggest perk is the SEO capabilities and pre-built themes, the biggest downsizes are the bad webpage builder and the limited design settings. I wouldn't recommend it.

Pros: The extensive SEO settings, the one size fits all pre-built themes and the excellent customer support. It's easy to deploy if you don't want to customize the design at all.

Cons: The webpage builder is easily the worst in the field. It's very hard to change the design layout. It's User Interface is not similar to anything the industry is using at the moment and it has a longer learning curve than it's competitors.

IVAN K.
owner
Cosmetics, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 16, 2019

"The dreams come true"

Overall: I bought software 2 years ago I was very exiting at the begining, but now i lost myself in so many functionals:)

Pros: The interface of product is very friendly Its a easy of use

Cons: May be the least is costumer support and non languial interface I want to use my store in 2 languages, but there is no way

Reasons for Choosing CloudCart: because I got used to it already
Switched From: OpenCart
Reasons for Switching to CloudCart: becouse you have a promotion
Pavel N.
Director
Business Supplies and Equipment, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
2.0
Features
3.0
Value for Money
1.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
September 16, 2019

"Fair Review"

Pros: Easy to setup a new online store for few hours.

Cons: Plugins do not work property. I reported for the issue, before more half of year, but still not any action by cloudcart to fix the issue with OLX.

Vendor Response

By CloudCart on September 17, 2019
Thanks for your honest review, Pavel! I do agree with your opinion about OLX integration! OLX has limited abilities via their APIs. That is why we are not able to do anything else unless they enable their API. As you may know, CloudCart has an ultrafast policy for bug fixes. If there are other bugs that are not addressed, please feel free to contact our support center and report them. Is there anything else you could share with us?
George S.
Finanace Manager
Retail, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 25, 2017

"Great place to stay your online store!"

Overall: The people at CloudCart are real professionals. They adjusted to our needs and developed modules specifically needed for our business. As a large enterpise our needs are a lot different than smaller shops and they adapted brialliantly. All our demands and questions were professionally handled. Best of all the price is extremely low for what they offer. You can really control every aspect of your online store, from product and category pages to how your store looks. Anyone can work on the platform. The interface is amazing and they provide a wide range of pre-designed tamplates that are simply gorgeous.

Pros: Ease of use, price and funcationality. Truly versatile.

Cons: Like any software there are things missing, however, I cannot point any specific con, because anything we needed, Cloudcart listened and got it done!

Antonio S.
Partner
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 16, 2019

"Brief review"

Pros: Support 24/7, constant improvement and development, additional functionalities

Cons: Some functionalities should be for free and not paid - for example GDPR

Nikolay U.
E-commerce manager
Food & Beverages, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Reviewer Source
Source: Capterra
March 20, 2018

"Software is good first step in online business.Offers a lot of features,some not verry iseful though"

Pros: Lower instalment cost vs. customized webshop. Owned is dedicated to improve it although sometimes feels like customers get less attention

Cons: Some features jot so useful and relevant while others, such as multilanguage not available Subscription rate increased and not competitive vs. similar platforms

kalin I.
Sales Manager
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 25, 2019

"Thanks to the team"

Overall: I'm already working with a third year cloudcard and I think everything is fine.

Pros: Easy work on the platform and good support

Cons: I can not remember. Perhaps there should be more training videos for additional apps, how they work and how they will be useful to our store

Ivaylo N.
Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
2.0
Customer Service
1.0
Features
1.0
Value for Money
2.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
January 29, 2017

"MY TEA FLAVOR FEEDBACK"

Overall: We started to use Cloudcart based on my personal contacts with customer support. We fully believed that everything will be as easy as we were told to be. Me and my partner do not have any experience with building web stores from scratch. The problems started from the moment of payment. We paid annual subscription. From that moment ahead the support level dropped down signifantly. All questions for help were answered with delay, complexity containing techincal data which we can not use - especially the part with setting the domain, mailbox etc. We are sales guys, not an IT specs. In every step ahead we faced difficulties in communication - at the begining we were told that there is a free SEO included - it is written on their website. Now they told us - we have to pay for it. Technical issues are constant: wrong invoicing to the end consumer, no intergration with Facebook, no integrtation with post service. We have raised the topics and every time same answer received - we know, we are working on it. What e-shop could be if we have to purchase every time courier to take the goods? I think it is quite enough so far.

Pros: Price

Cons: the ease of use

Verified Reviewer
Co-Founder and Marketing Manager
Computer Software
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 24, 2018

"Good services, easy to use. "

Overall: Fast makeing website

Pros: Easy to use. Good interface. Nice support and access to tools that they provide you with. An east solution for fast building website.

Cons: For me is the price. Hope that they will take a note and will make the price lower (at least for Eastern Europe is a little bit higher).

Verified Reviewer
Regional Sales Manager and Project Coordinator "Perfect Surafaces"
Building Materials
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 23, 2018

"User friendly admin panel, nice support team "

Pros: Admin panel easy to manage, a lot of useful videos and articles in the support section. Friendly team and well-maintained facebook group.

Cons: More functionalities, especially to manage suppliers, need more options to manage margin in case you have to increase the price of the products.

Silvana A.
Manager
Veterinary, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 16, 2019

"What is my opinion"

Overall: I am still getting into work and so far I have no experience in this area.

Pros: Extremely easy to operate and responsive.

Cons: It's easy to handle, even when you don't have the knowledge;)

Reasons for Choosing CloudCart: I saw companies that used it, I bought from a cloudcard and I liked the overall look of the platform.
Ivan L.
Owner
Luxury Goods & Jewelry, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 22, 2019

"Review"

Pros: It has many features, good design and is easy to use.

Cons: Presence of bugs and high downtime frequency (it is currently gone but 5-6 months ago)

Reasons for Choosing CloudCart: Due to a more modern design, more features and it is more easy to use
Lidiya S.
CEO
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
July 24, 2018

"Profesional approach to online sales and to the clients. Great support."

Pros: It is easy to handle with. The support is great. The designers are the best. They provide a lot of information for their clients connected with new applications and functionalities.

Cons: I do not have cons because I tried building my online shops with a lot of different platforms. The thing is that whatever cons there is the support is so great that everything is fixed in minutes.

Stoil C.
Engineer
Luxury Goods & Jewelry, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 5, 2018

"Almost two years ago I chose CloudCart. Definitely, I have made the best choice!"

Overall: Since I use ColudCart, I have stopped worrying about the technical support and security of the website.

Pros: The best website platform! Very easy to use and the tech support team is great. They respond fast, and they are great professionals.

Dobroslav K.
CEO
Health, Wellness and Fitness, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 25, 2017

"Claudcart review "

Overall: Hi guys ! I would like to thank you for creating this amazing product. It is very easy to use for a creation of a webstore but also very friendly to the users. We ara a small company and your product help.us compete with the big sharks. Big up for the support guys . Thank you!

Pros: Easy ti use. Friendly for users

Cons: Small staff such as when you hit ad to card it separates the word go to payment in half (in bulgarian)

Naum N.
CTO
Health, Wellness and Fitness, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 21, 2018

"Building a brand new website for less than an hour!"

Overall: Easy to use from my Team, boosting the sales using social media integration.

Pros: Extremely easy to set up, highly customizable, lots of free add-ons inside the platform. Easy Facebook, Instagram, Twitter, PayPal, etc. integration. Great Support!

Cons: No cons for the moment! I don't have any difficulties using the software! I will write a new review in 2-3 months from now.