--- title: "Ghost Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ghost Cloud Software - reviews, pricing plans, popular comparisons to other Transportation Dispatch products and more." source_url: "https://www.capterra.com/p/153213/Ghost-Cloud/" page_type: "product" language: "en" --- # Ghost Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ghost Cloud ## What is Ghost Cloud? Autocab is the world's largest provider of booking and dispatch software and management suite for the taxi private hire and limousine industries. The booking and dispatch system, Ghost, and automated phone system, Phantom, is used by over 1,500 companies in over 300 cities worldwide. The system also includes: driver app, white label passenger app, customer accounts portal, online booking website and social media service. ## What is Ghost Cloud used for? [Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ghost Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.autocabinternational.com/&name=Ghost Cloud) ## Ghost Cloud Overview Updated August 2026 AI summary Ghost Cloud supports transportation dispatch operations for organizations of any size, offering tools for dispatch management, customer management, billing and invoicing, GPS tracking, mileage tracking, routing, and scheduling. Available via cloud or Windows deployment, it includes emergency dispatch capabilities and provides in-person and online training, making it suitable for companies managing vehicle assignments and customer reservations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ghost Cloud 2.5 (4) VS. [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price $2 Flat Rate Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.5 (4) Ease Of Use 4.6 (388) Value For Money 1.8 (4) Value For Money 4.6 (354) Customer Service 1.0 (3) Customer Service 4.8 (374) ## Ghost Cloud alternatives [4.2 (246)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [5.0 (23)](https://www.capterra.com/p/10008781/Toro-TMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (51)](https://www.capterra.com/p/249961/Alvys-TMS/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Ghost Cloud Overview ### What company size and specific industries is Ghost Cloud built for? Ghost Cloud is designed for taxi, private hire, and limousine businesses of any company size that need booking, dispatch, and phone systems. It is built for transportation operators in these service sectors, rather than for a broad range of general business industries. Features and Usability ### What are the key features of Ghost Cloud? Ghost Cloud offers billing and invoicing, customer management, dispatch management, and emergency dispatch for service operations. It also includes GPS, mileage tracking, routing, and scheduling features to support location tracking, trip logging, route planning, and appointment coordination. Getting Started and Support ### What training and onboarding options does Ghost Cloud offer? Ghost Cloud provides in person training, live online sessions, and documentation to help teams get started. In person training supports guided instruction, live online sessions enable remote walkthroughs, and documentation offers written reference material for setup and feature review. ## Features AI summary Based on 947 Transportation Dispatch reviews Capterra reviewers highlight these as the top features buyers look for in transportation dispatch software: - **Dispatch Management** (**58%** of reviewers rated this feature as critical) - **Delivery Tracking** (**58%**) - **Billing & Invoicing** (**59%**) Ghost Cloud includes **Dispatch Management** and **Billing & Invoicing**, giving dispatch teams a way to assign jobs efficiently and manage customer charges in the same system. However, it does not offer **Delivery Tracking**. Instead, it provides **GPS** (**53%**), which can still help businesses monitor vehicle locations and improve route visibility. Together, these features help businesses coordinate daily operations, maintain accurate billing, and keep teams informed in the field. Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions Dispatch Management Manage sending personnel and resources to a site as needed Emergency Dispatch Coordinate emergency medical response GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Mileage Tracking Log miles driven for tax deduction or reimbursement purposes Ghost Cloud 8 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - Dispatch Management: Manage sending personnel and resources to a site as needed - Emergency Dispatch: Coordinate emergency medical response - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources --- Get Advice We can help you find the software with the features you need. Features 3.0 (4) 3.0 Based on 4 reviews ## Pricing Value for money 1.8 (4) Basic $2.00 Flat Rate, Value for money 1.8 (4) 1.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (3) 1.0 Based on 3 reviews ## User reviews Overall rating 2.5 Based on 4 reviews Filter by rating 5(0) 4(0) 3(2) 2(2) 1(0) Mentioned topic Sorted by most recent CW Christie W. Owner ### "Horrid support and queuing system! Frustrating when you need support" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 16, 2018 Pros It does the job not much better than most software on the market. Stable solution for taxi industry and down time is minimal which is important to a 24/7/365 busy taxi office. Manages our 100+ taxi fleet and Drivers Smart devices and customers App without or very little breakdowns since we had this system.Very important as it governs and Rules our business and our previous software couldn't do that as well.The screen Set out is quite easy to follow once you work it out via the U tube tutorials, so this is mostly DIY and your own common sense. Cons No personal help to set system up! DIY basically or phone calls, very frustrating purchase! Sales man promised everything that we asked for but...!!?? No Vias on Customer App. Entering addresses could be easier and lots faster. Time consuming as we need speed. We pay for support but just not there! Instead we are passed around and kept hanging on phones for many many minutes, just not what we pay monthly fees for! You pay...you find out for yourself! Disgusting behaviour Autocabs, especially for such a large business and fees! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Liz M. Director Transportation/Trucking/Railroad ### "Stay away! Technical support is non-existent - only interested in getting your money" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 16, 2017 Since purchasing this software we have come to realise that there are far superior products (and companies) out there. Would not recommend at all, if anything look at Icabby. Pros The dispatch side to this is very good, it is easy to use and perfectly suited to what we need it for. But that it's as far as the Pro's go! Cons Accounts software is awful. Very basic and does not do what we need it for. We have had nothing but problems with Autocab from day one. Paying monthly just for Tech support which is non-existent - DO NOT PURCHASE. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Philip C. Owner Transportation/Trucking/Railroad ### "Ruthless ,complacent and greedy " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 14, 2017 After 25 years with Autocab, and having invested well over 140,000 pounds with them, they still treated us with shear complacent. Yes they sell a good product, do other suppliers. But their tech support and customer service is dire. Do not be mislead by their smarmy sales team and multi milion pound headquarters. Your business is your life's work. Their business is to sell you as much as they possibly can. We have changed suppliers now, autocab didn't think we had the bottle as it's a stressful operation, but we were desperate to get away from these legalised thieves. They do NOT CARE about your business once they have you hooked, only what else they can sell you. By then your investment is so great that economics dictate that you ride out your decision for years, as was the case with Cooper's Taxis. Pros It does the job Cons At huge expense, financially and morally. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nigel B. Director Transportation/Trucking/Railroad ### "Pretty good product, zero back up, stay away" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 10, 2017 I've had the Autocab ghost system for a year now and overall the product is not bad, it does what you want a dispatch system to do, the accounts package it comes with is basic and awkward to use, half the system I have no idea on how to use and neither do the customer support team. The thing about Autocab is they tell you how great the product is to get you to buy, you get it run it, then you realise whats its missing then there is a charge to add the missing services, there is always an upgrade to another system for some extra cash, still thats not the main problem with Autocab, if you dont want the upgrade dont pay for it, it runs ok without the upgrades its just a dated system if you dont. The main MASSIVE problem with Autocab is the truly appalling customer service / training / back up, if you think BT are bad you have not experienced anything until you have the misfortune of trying to get any problems sorted with Autocab, there is not a good enough word that describes just how bad they are. Autocab roll out all sorts of excuses you would expect from a back street store, your on hold waiting for an operator 20/30 mins minimum to answer the call, whilst on hold you get an automated voice saying send an email instead of waiting, my last email is a week and counting and still no reply. So you hold on and on and on, and finally when support answers the phone, you get someone cocky note taker who wants to know what your problem is, writes it down and then..... says someone will call you back as there all busy... they rarely do. It doesnt end there they then get cute with that, you tell them you will be out the office so ask them to call you on your mobile as its urgent, so what do they do every time... they ring your office and leave a message, that they called and can you ring them back when your ready, then the whole process starts again. Would i buy again.... No The hassle, lack of training, support and knowledge of Autoccabs customer support makes it far to much hassle running your business. Its a shame if they got the support, training, back up to a good level i would suggest the product as a pretty good buy, but stay away, you will be buying yourself a lost of frustration and hassle if you go with Autocab, dont believe anything they say when it comes to service, support, training, back up. Pros Straight out the box, it has what you need, it dispatches has accounts package and get you serving your customers straight away Cons without the upgrades its a dated product, the customer support, back up, training it awful, its on a par if not worse than BT customer support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.