--- title: "RECITE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RECITE Software - reviews, pricing plans, popular comparisons to other Employee Monitoring products and more." source_url: "https://www.capterra.com/p/153219/RECITE/" page_type: "product" language: "en" --- # RECITE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RECITE ## What is RECITE? Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback and much more. Leading to realization of higher profits, better customer retention, improved performance and protection! ## What is RECITE used for? [Employee Monitoring](https://www.capterra.com/employee-monitoring-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1500 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RECITE?[Manage this product listing](https://www.g2.com/products/recite/claim_requests/new?auto=true) ## RECITE Overview Updated September 2026 AI summary RECITE provides cloud-based and on-premise call recording solutions for businesses of all sizes, focusing on recording, archiving, and organizing customer interactions. It includes call center management, event-triggered actions, on-demand and scheduled recording, as well as features like call tagging, CRM integration, and an API. RECITE aims to help organizations manage and retain communication data efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RECITE 5.0 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $1500 Per User, One Time Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (809) Value For Money 5.0 (4) Value For Money 4.6 (734) Customer Service 5.0 (4) Customer Service 4.7 (738) ## RECITE alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Clari](https://www.capterra.com/p/194117/Wingman/) [4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Starting price $1080.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194117/Wingman/) ## FAQs about RECITE Overview ### What company size and specific industries is RECITE built for? RECITE is designed for organizations in financial services, education, healthcare, energy, law, government, automotive, agriculture, contact centers, and PSAPs. The vendor description does not specify company size, so the product appears aimed at organizations across multiple sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of RECITE? RECITE offers call center management, CRM, and API connectivity for handling communications data. Core recording features include recording, on-demand recording, scheduled recording, and call recording, plus call tagging, archiving & retention, event triggered actions, and file transfer for organizing and storing captured interactions. Getting Started and Support ### What training and onboarding options does RECITE offer? RECITE provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives teams written material for self-paced reference. Getting Started and Support ### What customer support options does RECITE offer? RECITE provides 24/7 live rep support and chat. These channels give users direct access to help at any time and through real-time messaging. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 2,775 Employee Monitoring reviews Capterra reviewers highlight the following features as the top priorities when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) RECITE supports **Recording**, which gives teams a direct way to capture and review customer conversations. However, it does not include **Call Transcription** or **Conferencing**. Instead, it offers **Call Center Management** (**49%**), a feature many reviewers also rate as important. Together, these capabilities help businesses keep accurate call records, manage call operations more effectively, and improve oversight of customer interactions. API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Tagging Highlight specific time marks for annotation and review purposes CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Event Triggered Actions Predefined actions automatically performed on the occurance of specific events RECITE 10 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Tagging: Highlight specific time marks for annotation and review purposes - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - Scheduled Recording: Automatically record calls at predetermined times --- Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (4) Free Trial Basic $1,500 Per User,One Time Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Mike M. IT System Engineer ### "Solid Reliable Product that leaves other solutions in the dust." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2018 Pros Intuitive ease of use. Powerful feature sets included at no extra charge unlike the competition. Several Infrastructure integration options makes it flexible/easy to deploy. Excellent support! Cons Thinking about this I could not find any. Perhaps if it was free and one didn't have to pay for anything. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JW James W. Senior Infastructure Engineer Capital Markets ### "Feature Rich, Easy to Use, Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2017 Pros I like that I can easily find calls, set up my home screen dashboard with important daily data and manage recordings appropriately Cons Internet Explorer only which could be an issue for some users but I haven't found this to be a problem Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Dario W. Consultant Architecture & Planning ### "Excellent recording solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2017 It has everything you need and even more. Pros The product is very simple to use and the support is really very good, when you need it they are ready to help you soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB John B. Network Administrator Utilities ### "Support is always on point!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2016 Their Skype for Business Recording software "Recite" is very powerful. It integrates very well with Lync/Skype for recording. Numonix Support is always there when anything comes up, and very knowledgeable. They do not just fix the issue, they explain what was going on as well so you can learn from them. Pros The software is pretty intuitive. Not too much training is needed to administer the system and once it is setup and running in your environment, it just works. There isn't much maintenance involved. Cons Not sure if this is a feature we do not have working correctly, but the users in the Recite software package do not actively sync with Active Directory. What this means is we have to manually setup users when new employees are brought on. It would be really smooth to have the integration to pickup new users accounts, DID setups, etc. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 30, 2016 Hi John. Thank you for your review. We are pleased to serve you and your company. Regarding your comment about Active Directory Sync, we have launched our Real-time Active Directory Monitoring and will be in touch to give you further information and update your site. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.