Who Uses This Software?

IT Service Providers who proactively manage IT resources for SMB clients on a remote basis.


Average Ratings

19 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Continuum
  • www.continuum.net
  • Founded 2011
  • United States

About IT Management Platform

Continuum's IT (RMM) Platform is made for MSPs to increase their profitability. An end-to-end remote monitoring and management platform built on an intelligent alerting engine and FULLY integrated with a 650-tech NOC services team which dramatically improves your ability to scale your business, increases your operational efficiencies and reduce overhead needed to provide 24x7 monitoring, troubleshooting and maintenance for their clients desktops, servers, mobile devices and endpoints.


IT Management Platform Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling

IT Management Platform Reviews Recently Reviewed!


A good RMM for the price

Oct 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reporting tools, and the sandbox testing of patches has been extremely straightforward to configure, review, and find difficult computers that need extra attention. Also, some of the issues on servers have been identified and repaired by Continuum overnight before we are even aware the problem was identified.

Cons: The website layout is clunky and unorganized at times. They are caught between two different layouts so some screens use an old confusing layout that requires direct training before you can find some items. Other screens have been updated and have a more intuitive layout for easier navigation.

Overall: Overall, Continuity247 has been very helpful, although with the flaws in layout it can be challenging to find what you need. The competitive cost of the product makes it worth investigating as an RMM tool for MSP's.

Capterra loader

Phenomenal product with amazing support backing it.

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been with Continuum from the beginning and they get better all the time. One of their best qualities is the constant striving for improvement.

They are always adding new features to bring additional value to the platform.

Their outsourcing is definitely a major focus, bringing the "Tech Advantage" program and their 24/7 NOC for support you can start up with very low operating budget and support large environments very quickly.

Cons: Some of the RMM components are still based on old framework and there are limitations. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.

Overall: Their support is top-notch. We couldn't run our business without it!

#1 in Remote Desktop

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very user friendly and has a ton of awesome features! Our favorite feature is the remote desktop interface. It is very simple to remote into a PC without having to have the remote user accept permissions like on other software such as Bomgar.

Cons: We didn't like that we had to update the software installer every 90 days. We keep an installer on one of our network drives and each time they release a new one, we would have to go back into the drive and update it.

Overall: The benefits for our company with this product has been with better time management. We are able to be much more efficient with the remote desktop feature when troubleshooting employee's computers. The antivirus feature is very easy to use and easy to push out to our computers.

Long time user

Oct 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reporting and remote access are really strong.

Cons: Sometimes the web interface is slower than I'd like. It's been improved quite a bit over the years, but could still use more.

Overall: We've been using Continuum for over 5 years. We've been with them through a lot of great changes. I am constantly impressed with the updates and upgrades they have added over the years - new features and new services all the time.

Our reps are great, helpful and knowledgeable. The NOC has provided us the ability to not have to staff up as much as we would have otherwise.

Recommendations to other buyers: There is a learning curve, so be prepared to spend a decent amount of time learning. Especially with scripting.

Managed Services made easy!

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can manage our computers remotely. Continuum also takes a look at whats going on our systems and sends us alerts, such as low hard drive space and out of date software patches.

Cons: Lack of geolocation software for MIcrosoft Windows based machines.

Overall: Continuum has made it very easy for us to know whats going on with our endpoints. Alerts for hardware issues as well as software patching makes it easy to address issues before they get to be critical. Having the ability to remote into comptuers and support end users has been very beneficial as well.

Capterra loader

All in one!

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of access, availability, features. Cut so much time down for us being able to have our virus protection connected with our install a remote access software and malware protection

Cons: Some of the reporting feature needs

work. I would prefer a more granular reporting feature I'm making little simpler to use

Overall: Everything in one place everything is connected virus protection malware protection remote access software able to push scripts out. Takes care of all the updates for Microsoft

Best RMM Tool for the Next Gen MSPs

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: On-boarding client machines has never been so quick and painless. I tried just about every RMM platform out there and I always found myself spending hours re-configuring or reinstalling something. It doesn't cost anything to try Continuum RMM so I definitely recommend giving them a chance.

Pros: I consider my company to be among the next generation of managed service providers in the IT industry. Continuum helps me provide services to larger clients that I wouldn't normally be able to take on. With their Network Operations Center staff my company can reliably manage our clients servers. Using Continuum's Helpdesk I can focus on high-margin work and most importantly spending time with the client. My clients absolutely love the ability to easily access their office computers in a secure manner.

Cons: I have to use another platform in order to provide quick support to users that aren't yet clients. Other than that there really aren't any other issues with this awesome RMM tool.

A great backup solution

Nov 03, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: granular backups, full VM ability, price is great, I can use any hardware I want.

Cons: Would like a similar verification to Datto backup but TruVerify is a good start. I daily email of the servers like the Datto product of all the backups would be nice.

Overall: It's a very nice backup solution. There are some things that it needs to do but Continuum is developing it with every month. The TruVerify is one of the features that were recently added that helps to get it close to the Datto backup on confirming things are working. It's really easy to setup and 2.0 is much improved over 1.x. Highly recommend it. It has saved a couple of my clients already.

Just the right services...

Oct 28, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The human connected element (NOC/ Help Desk)

Cons: Difficult to troubleshoot. (I.e. The communicator won't start...)

Overall: Continuum has provided services that compliment our line of services, the synergy is spurring growth. Your partner support is top of the line, best in class, A++!

Great product to manage computers

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The remote access to all of my machines.

Cons: I bought it from a reseller, so I have to go through them when I need support.

Overall: This product has been a huge help in managing my network. Supporting my users couldn't be done without it.

Powerful and Easy to use!

Oct 28, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Driven with the power of the cloud!! No infrastructure to maintain.

Cons: There are a few features we would like to see, but the Continuum team advised there are new updates released monthly.

Overall: Continuum does not just offer a tool set, but they are a true partner for Managed Service Providers! The platform offers a comprehensive tool set in an easy to use interface. Continuum has allowed my team to focus on billable work and not spending hours on day to day service issues.

Thanks Continuum!!

Continuum is a full featured RMM and help desk platform that has enabled me to grow my business!

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I own a small I.T. business and using the Continuum solution has enabled me to grow my small business without the need of hiring additional internal staff.

Cons: Cost. I am a small business owner and really have to watch my bottom dollar closely. I can always use a discount!

Continuity - BDR made easy

Oct 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NOC fixing issues, quality of the platform and flexibility.

Cons: limited control of cloud storage points.

Overall: Continuity in conjunction with the Continuum NOC is a fantastic solution that keeps the customer protected and our staff utilization low. The flexibility of the product allows us to scale the offering to fit almost any customer. Great solution!

Recommendations to other buyers: Active backup information is somewhat sketchy. Need to give better feedback as-to how much of the backup is left and/or completed.

Continuity247

Oct 28, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our experience with Continuity has been very positive. In addition to covering all the bases for disaster recovery, we really like having their NOC behind the scenes to keep an eye on things and handle any issues that arise.

We have been fortunate enough to not have a live disaster scenario yet, but we've done DR tests. And they have gone surprisingly well. In one such test earlier this year, we had a client with roughly a dozen servers fully recovered and functional in the cloud in less than 4 hours! I was completely blown away (and so was the client).

Couldn't do it without Continuum

Nov 30, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: In a crowded space of RMM providers, Continuum continues to stand out from the competition. With Continuum, you're not simply purchasing software tools, you're partnering with a giant support team of account managers, technical managers, and network operations engineers. That partnership is invaluable to us.

My Experience With Continuum

Nov 10, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Using Continuum less than a year now. I miss my old system but this gets the job done. I do like how easy it is to navigate the servers and desktops but using logmein as the connector is not good. It is slow and often disconnects.

Continuum Review

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Been very happy with the service. Has allowed our company to be very responsive and proactive to customer issues, particularly those we deal with in the health care field where responsiveness can really impact patient care.

Great platform for MSPs

Nov 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using continuum for since 2011. It has been a great product. The remote access uses Logmein which is my favorite remote access tool.

May 28, 2017
4/5
Overall