Who Uses This Software?

Our target market is enterprise Customer Service operations, especially in the CPG, Automotive, Travel, and Retail verticals.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Astute Solutions
  • www.astutesolutions.com/products/epowercenter
  • Founded 1995
  • United States

About ePowerCenter

ePowerCenter is the CRM built for the contact center. Guide your agents through each consumer interaction with recommended steps that anticipate the consumer's next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.


ePowerCenter Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

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