# RoomRaccoon Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about RoomRaccoon Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/153249/RoomRaccoon

---

# 

 RoomRaccoon Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

RoomRaccoon

## What is RoomRaccoon?

RoomRaccoon is an innovative all-in-one Hotel Management System trusted by thousands of independent properties across the globe. The powerful cloud-based system harnesses the power of smart automation to boost operations, maximise profitability and enhance the guest experience. The core system combines property management, a channel manager, and a booking engine. It is also intuitive and simple to use and offers outstanding support, should you need it. Try for free for 14 days. No Credit Card.

## What is RoomRaccoon used for?

[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)

Top alternative

Featured

Overall rating

Based on 72 user reviews

Reviews sentiment

Positive

82%

Neutral

4%

Negative

14%

Starting price

$188

Other, Per Month

Free trial  
available

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Do you work for RoomRaccoon?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.roomraccoon.com/&name=RoomRaccoon)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RoomRaccoon

4.2 (72)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

$188

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (72)

Ease Of Use

4.6 (1,524)

Value For Money

4.0 (69)

Value For Money

4.6 (1,456)

Customer Service

4.1 (69)

Customer Service

4.7 (1,497)

## RoomRaccoon alternatives

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting price

$23.86

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/153249/RoomRaccoon/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reservations Management

4.6 (35)

77.14% of 35 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Online Booking

4.1 (29)

62.07% of 29 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

GDS/OTA Integration

4.3 (24)

62.50% of 24 reviewers that rated this feature as important or highly important

Global distribution system used by online travel agencies to track availability and manage reservations

Front Desk Management

4.6 (21)

61.90% of 21 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Calendar Management

4.5 (19)

57.89% of 19 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Rate Management

4.2 (19)

63.16% of 19 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

RoomRaccoon 62 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

Accept and process credit card transactions

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track products that are for sale at a reduced price or part of coupon promotions

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Pre-made examples and templates for emails

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Ability to see leads received from various distribution channels in one place

Manage and handle various international currencies

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Manage channel partners through a portal where they can access all product information

Accept, record, and reconcile financial transactions

Track and manage the profit margin between the cost of a product and its selling price.

Design, communicate, and distribute incentives to perform a specific action

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track/optimize rates in relation to usage

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Monitor sales and make necessary adjustment in order to increase demand and revenue

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

One location

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

4.3 (72)

4.3

Based on 72 reviews

## Pricing

Value for money

4.0 (69)

Free Trial

Entry

$188.00

Other,Per Month

Value for money

4.0 (69)

4.0

Based on 69 reviews

## Integrations

[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[

Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[

Lightspeed Golf](https://www.capterra.com/p/151997/Chronogolf/)[

Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[

Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[

Adyen](https://www.capterra.com/p/165680/Adyen/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (69)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (69)

4.1

Based on 69 reviews

## User reviews

Overall rating

4.2

Based on 72 reviews

Filter by rating

5(45)

4(14)

3(3)

2(5)

1(5)

Mentioned topic

Sorted by most recent

Carlos Eduardo C.

Sócio-gerente

Hospitality

### "Automação quase instantânea de vários processos"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2025

Ótimo onboarding. Fácil utlização. Acompanhamento durante todo o processo pré, durante e pós implementação.

Pros

Plataforma bastante intuitiva para o utilizador. Automatizou uma série de processos que permitem melhor gerir a nossa atividade (SIBA, gestão da propriedade, questionário do INE, pagamentos, envio de confirmação de reservas diretas, vendas diretas on-line).

Cons

Não tem módulo para criar múltiplas reservas para um cliente para várias semanas consecutivas com certa regularidade (segunda a sexta feira por exemplo). Não tem uma app apropriada para gestão fora do escritório. É preciso usar a página web normal o que dificulta utilização/visualização de certas funções ao gerir no telemóvel.

Switched from

[RentalReady](https://www.capterra.com/p/216583/RentalReady/)

Não era compatível com conta existente no Booking.com. Obrigou criação de nova conta sem histórico o que fez despencar as vendas neste canal, que eram grande parte do influxo de reservas antes da sua implementação.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reasons for choosing RoomRaccoon

Entre outras pesquisadas, RoomRaccoon à altura das pesquisas era a única plataforma com capacidade para automatizar pagamentos, reservas, registos no SIBA, inquérito do INE (Webinq) e PMS.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CG

Cherease G.

Events and Group bookings

Hospitality

### "Amazing Service & support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 30, 2025

An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department.

Pros

I would love to give RoomRaccon service a 5 Stars review! Ashlene van Reenen has given so much attention to all of our concerns & arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training & showed us amazing short cuts! Thank you for the amazing support centre && Rocco ia an absolute amazing super star AI assistant!

Cons

Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation.

Switched from

[Mews](https://www.capterra.com/p/145487/Mews-Commander/)

Support was a issue with MEWS, because they are not local

Alternatives considered

[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)

Reasons for choosing RoomRaccoon

Housekeeping reports is better in RoomRaccoon

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LJ

Lila J.

owner

Hospitality

### "Good Hotel Management Provider!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 26, 2025

I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend!

Pros

All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good.

Cons

I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform.

Alternatives considered

[Cloudberry Explorer](https://www.capterra.com/p/10021269/Cloudberry-Explorer/)

Reasons for choosing RoomRaccoon

The price was a lot better. I am not sure how they compare now.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SD

Sandy D.

General Manager

Hospitality

### "An excellent product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 23, 2025

All very good, we have super support and follow ups; friendly and helpful team; the product has worked seamlessly

Pros

Flexible, user friendly, international reach, professional and classy appeal; it keeps the same look and feel as our website

Cons

We have not yet used it too its maximum - actually a not a bad thing; could not reach out via WhatsApp but the Rocco function has resolved that

Switched from

[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)

We needed improved look, functionality, speed of correspondence

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Sebastiaan P.

Booking

Leisure, Travel & Tourism

### "Great software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 22, 2025

Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system.

Pros

Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great.

Cons

The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LK

Lesego K.

events manager

Hospitality

### "good service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 14, 2025

it is easy to use, very user friendly... the staff is also super helpful when you call in with a query.

Pros

It is fairly easy to use. very user friendly... each category is easy to work through. the reports are also easily accessible

Cons

making small changes without notifying us. things like not being able to delete a payment when you have mistakenly loaded the wrong amount. there should at least be a manager's override

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 15, 2025

Hi Lesego, Thank you for your 5-star review. We're pleased to hear that you find the system easy to use and that our support team has been helpful when you’ve reached out. We also appreciate your feedback on areas to improve – this helps us better understand how the system impacts your day-to-day operations and where we can improve. Thanks again for your valuable input and continued support.

RB

Ralf B.

CEO

Hospitality

### "RoomRacoon mit Luft nach oben"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 5, 2025

Pros

Im Bereich Rechnungen vereinfacht es die Arbeit. Aber mehrere Fehlfunktionen verderben die Lust. Mit internationalen Texten ist alles ok. Details zu Wohnungen auch gut.

Cons

Zu wenige Zahlungsmöglichkeiten. Man reitet auf Systemen, die Deutschland nicht akzeptiert werden. Nur eine Zahlungsmöglichkeit auswählbar: Kreditkarte. PayPal, Apple Pay, Sofort-Überweisung usw. fehlen. Mehrere Fehlfunktionen, Abends sehr langsam, teils nicht zu erreichen.

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Mangelhafte Buchführung und Mahnwesen nicht vorhanden

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 15, 2025

Hi Ralf, Thank you for your thoughtful review. It’s great to hear that RoomRaccoon has helped simplify your processes. We also appreciate you pointing out where there’s room for improvement. Limited payment options and performance issues—particularly during peak hours—are valid concerns, and we understand how these can impact your experience. Thanks again for your honest input and for choosing RoomRaccoon.

MW

Melinda W.

Safari Concierge

Hospitality

### "What a company!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2025

It is an absolute pleasure to have Room Raccoon on our side, helping our business grow. Thank you for all you do!

Pros

Fantastic service, fantastic product and even more fantastic people on the team.

Cons

Nothing to add here. We enjoy working with Room Raccoon and appreciate their assistance in the growing of our hotel.

Switched from

[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)

We needed a system more technologically advanced

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 15, 2025

Hi Melinda, Thank you for such a glowing review. We're delighted to hear that you’re enjoying the service, the product, and the people behind RoomRaccoon, it truly means a lot to us. It’s great to know that making the switch from NightsBridge to a more advanced system has supported your hotel’s growth. We’re proud to be part of that journey and will continue doing our best to support you along the way. Thanks again for your trust and kind words, it’s a pleasure working with you.

JV

Jurie V.

Manager

Hospitality

### "Best PMS we've worked with in 5 years."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2025

Great PMS. Best we've worked with since we've started 5 years ago. Everything works very well. Professional design and ease of use.

Pros

All the reservation info is on one page. You can charge your credit/debit card in the reservation. Clean and neat layout. Very user friendly.

Cons

Able to resolve issues telephonically and not open a ticket. To talk to the Connectivity Team directly if issues occur.

Switched from

[Semper](https://www.capterra.com/p/164816/Hospitality-Software/)

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)

Easy to use. All reservation info on one page.

Alternatives considered

[Benson](https://www.capterra.com/p/165947/Benson/)

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

[Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Reasons for choosing RoomRaccoon

Very professional. Easy to use. Reservation info on one page. Calendar works great. The Rolls Royce of PMS systems. Very happy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 15, 2025

Hi Jurie, Thank you for your fantastic review and for describing RoomRaccoon as the "Rolls Royce of PMS systems" — what a compliment. We're so pleased to hear that our platform has stood out as the best you've worked with over the past five years. It's great to know that the clean layout, all-in-one reservation view, and built-in payment options are adding real value to your operations. We also appreciate your comments about support. Being able to resolve certain matters more directly is a valid point, and we understand how important that can be in time-sensitive situations. Thanks again for choosing RoomRaccoon. We're glad to have you on board and look forward to continuing to support your business.

ET

Elizabeth T.

Sales, reservations

Hospitality

### "Highly recommend "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2025

Highly recommend, super efficient and offer great customer support

Pros

Very user friendly with great customer support. Makes reservations easier to manage and it’s well integrated with online channels(easy access to the system wherever you are)

Cons

Need better communication with updates that will affect day to day operations

Switched from

[PAN Hospitality](https://www.capterra.com/p/128357/PAN-Hospitality-Suite/)

Room raccoon was a better option for us between the 2 systems

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/153249/RoomRaccoon/reviews/)

Popular comparisons

[Hostaway vs RoomRaccoon](https://www.capterra.com/compare/152433-153249/Hostaway-vs-RoomRaccoon) 

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