RoomRaccoon

RoomRaccoon

5 / 5 2 reviews

Who Uses This Software?

YOUR RACCOON RoomRaccoon is developed for the small hotel and B&B. Fact is, a small hotel needs a more flexible system than a large hotel. This is what we are good at!


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $35.00/month
  • Pricing Details
    Basic: 35 Euro (no start up fee) Premium: 95 Euro (no start up fee)
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RoomRaccoon
  • www.roomraccoon.com/
  • Founded 2016
  • Netherlands

About RoomRaccoon

FROM BOOKING TO INVOICE. All in one hotel solution for small hotels and B&Bs


RoomRaccoon Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

RoomRaccoon Reviews Recently Reviewed!

We were looking for an affordable all-in-one solution (PMS, Channel Manager, Booking Engine)

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very affordable considering that you truly get all three hotel systems in one combined, yet the support is great! You can always e-mail or call them at any time! It is easy and the features are made for the needs of a small hotel. You really can see that it was developed by hoteliers who understand the business.

Overall: we save so much time and we did not have an overbooking since we use RoomRaccoon which saves a lot of frustration and money

We searched a long time for a PMS made for small hotels. Very satisfied with RoomRaccoon

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made.

RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved.

When I contacted them they set up a fully functional demo for me pre-filled with my rooms, rates and package deals (must have taken them some time :)). This made understanding the system and using is right away was very easy. Important to me is also that I can manage everything myself without having to pay a developer or sign a service contract. There are many features just made for small hotels. The overview of your reservations, for instance, is much bigger and contains more information about the reservation. Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices).

Now, we do not have to make a single invoice in Excel any longer. It simply is a matter of hitting the print button! What a change...

I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.

Cons: The system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.

Overall: We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.

Recommendations to other buyers: If you run a hotel or B&B up to probably 10-15 rooms just ask for a demo. The nice thing is that your demo account actually will become your live-account so you do not have to fill everything in twice.