RoomRaccoon

RoomRaccoon

5 / 5 10 reviews

Who Uses This Software?

YOUR RACCOON RoomRaccoon is developed for the small hotel and B&B. Fact is, a small hotel needs a more flexible system than a large hotel. This is what we are good at!


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $55.00/month
  • Pricing Details
    Price per month depends on number of rooms.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RoomRaccoon
  • www.roomraccoon.com/
  • Founded 2016
  • Netherlands

About RoomRaccoon

FROM BOOKING TO INVOICE. All in one hotel solution for small hotels and B&Bs


RoomRaccoon Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

RoomRaccoon Reviews Recently Reviewed!


Have had a good experience with the staff and the setting up of the software.

May 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that the software gives me the the flexibility to have my own full featured accommodation website as well as being able to link to all the bigger service providers. I like the dashboard that accumulates your occupancy statistics and the storage of exiting client that you can immediately recognise someone who have visited before. Its great that Room Racoon has a South African presence together with access to South African Payment Gateway. They also have a useful training articles. I like the concept that the Hotel Management, Booking Engine and Channel Manager are all handled by one piece of software.

Cons: Not as intuitive to use as it could be, but we are new to Hotelier software. The Channel Managers functionality is still limited to availability on some Channels example: AirBnB, also South African Payment Gateway functionality is still limited and restricted in choice to only one provider but Room Racoon is still developing so a work in progress with improvements to come.

Very Simple to use!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It just makes it easier to work, combining different channel managers in 1 place, its absolutely amazing! USER FRIENDLY

Cons: I started using this software recently so i don't have any cons to report. Its a great software... Indeed a MUST HAVE!

My experience is from the start very positive overall. The support specifically is really great.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It makes the daily admin so much easier and there is no chance that you would forget about a booking.

Cons: I am not sure that there is anything that bothers me at the moment. If I am unsure of anything I always ask and get immediate response.

Overall: Peace of mind and better organised admin.

Good service and an easy-to-use system

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros:
What I like is that is it simple to use, yet very organized and efficient. I am very happy about the 'book now button' as now guests can book directly on our website without enquiring first. Overall the best thing was the quick response and clear answers you get from customer service, thank you!

Cons: I found it took a while to set up and add in everything and I was a bit sceptical it was going to be intricate to use but this is not the case now.

It made my administration work very easy.

May 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: That it is accurate. I haven't got any double booking. And I can trust the system with the bookings.

Cons: That it cost me a lot of time filling it with the information about my B&B. I also had to translate my text into several languages. It would be nice if the software would also be able to translate the text.

Overall: I don't know yet. I don't know what's in for me;-) I just wanted to help my software supplier, RoomRaccoon.

User friendly & no more overbookings

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its very clear and user-friendly. Before we had a lot of overbookings these things don't happen anymore. A lot of bookings organizations got a partnership with Roomraccoon this gives us the opportunity to work with a lot of company's and get more bookings.

Easy to use, hard to live without!

Feb 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is incredibly simple to use. The channel management is fantastic and the reservations are comprehensive. The customer support is second to none, one of RoomRaccoon's greatest assets is truly the people who run it. Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money. Its drag and drop features, invoice generation, calendar synchronisation and free booking page are all great features. Another bonus is that all of my staff, some of whom are not tech savvy at all, picked up how to use this software in minutes. RoomRaccoon has become indispensable to our business, and I'm a wholly satisfied customer that would highly recommend it to anyone in the industry.

Good hotel software for a fair price!

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I think the user-friendliness and accessibility is very good. I now enjoy all kinds of benefits at a low rate per month.

We were looking for an affordable all-in-one solution (PMS, Channel Manager, Booking Engine)

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very affordable considering that you truly get all three hotel systems in one combined, yet the support is great! You can always e-mail or call them at any time! It is easy and the features are made for the needs of a small hotel. You really can see that it was developed by hoteliers who understand the business.

Overall: we save so much time and we did not have an overbooking since we use RoomRaccoon which saves a lot of frustration and money

We searched a long time for a PMS made for small hotels. Very satisfied with RoomRaccoon

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made.

RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved.

When I contacted them they set up a fully functional demo for me pre-filled with my rooms, rates and package deals (must have taken them some time :)). This made understanding the system and using is right away was very easy. Important to me is also that I can manage everything myself without having to pay a developer or sign a service contract. There are many features just made for small hotels. The overview of your reservations, for instance, is much bigger and contains more information about the reservation. Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices).

Now, we do not have to make a single invoice in Excel any longer. It simply is a matter of hitting the print button! What a change...

I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.

Cons: The system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.

Overall: We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.

Recommendations to other buyers: If you run a hotel or B&B up to probably 10-15 rooms just ask for a demo. The nice thing is that your demo account actually will become your live-account so you do not have to fill everything in twice.