--- title: "RoomRaccoon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RoomRaccoon Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/153249/RoomRaccoon/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # RoomRaccoon Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RoomRaccoon ## What is RoomRaccoon? RoomRaccoon is an innovative all-in-one Hotel Management System trusted by thousands of independent properties across the globe. The powerful cloud-based system harnesses the power of smart automation to boost operations, maximise profitability and enhance the guest experience. The core system combines property management, a channel manager, and a booking engine. It is also intuitive and simple to use and offers outstanding support, should you need it. Try for free for 14 days. No Credit Card. ## What is RoomRaccoon used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 75 user reviews Reviews sentiment Positive 79% Neutral 4% Negative 17% Starting price $188 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Channel Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RoomRaccoon?[Manage this product listing](https://www.g2.com/products/roomraccoon/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RoomRaccoon 4.1 (75) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $188 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (75) Ease Of Use 4.6 (1,623) Value For Money 3.8 (72) Value For Money 4.6 (1,549) Customer Service 4.0 (72) Customer Service 4.7 (1,591) ## RoomRaccoon alternatives [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153249/RoomRaccoon/alternatives/) ## FAQs about RoomRaccoon Overview ### What problems does RoomRaccoon solve? RoomRaccoon solves fragmented hotel operations by combining reservations, payments, channel management, guest communication, invoicing, and reporting in one system. It reduces manual booking admin, pricing updates, and repetitive guest queries while speeding staff onboarding. Small hotels, lodges, front-desk teams, and property managers benefit most from its responsive support and easy workflows. Answer based on 41 reviews Overview ### Which roles and teams benefit most from RoomRaccoon? RoomRaccoon is most used by hotel owners, general managers, directors, and booking or accommodation teams that need to run daily property operations efficiently. Leadership relies on it for revenue visibility and oversight, while front-office and sales teams use it to manage reservations, automate guest communications, and streamline distribution across channels. Answer based on 73 reviews Overview ### What company size and industries is RoomRaccoon built for? RoomRaccoon is built for small hospitality businesses, with 100% of reviewers from small businesses and 85% in Hospitality. It is made for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals, with additional use in Leisure, Travel & Tourism at 7% and Commercial Real Estate at 1%. Answer based on 73 reviews Features and Usability ### What are the key features of RoomRaccoon? RoomRaccoon includes core hotel operations features like booking management, reservations management, invoicing, and housekeeping management. Differentiating features include a built-in booking engine with website integration, channel management with OTA connections, payment processing, and reporting dashboards. Reviewers also frequently mention its customer database and calendar synchronization for avoiding overbookings. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does RoomRaccoon integrate with? RoomRaccoon connects natively to over 30 integrations, including Adyen, SiteMinder, gastronovi Office, AFAS Software, Aloha, Asksuite, BEONPRICE, ChiDesk, DATEV Consolidation, DATEV Report, Epos Now, Event Temple, GuestCentric, GuestRevu, HiJiffy, Lighthouse, Lightspeed, RemoteLock, RevControl, and RoomPriceGenie. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does RoomRaccoon offer? RoomRaccoon provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars can be used for guided instruction, while documentation and videos offer self-paced reference material for reviewing features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does RoomRaccoon offer, and how do users rate the experience? RoomRaccoon offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as responsive, helpful, and clear, with useful training resources and follow-up. Some reviewers, however, report slow replies, difficulty reaching phone support, unresolved tickets, and inconsistent handling of complex issues. Answer based on 48 reviews Features and Usability ### What features does RoomRaccoon offer for hotel management? RoomRaccoon offers an all-in-one hotel management system with PMS, booking engine, channel manager, payments, invoicing, guest messaging, reporting, and mobile access. Small hotels and B&B teams often value the easy interface and automation. Some properties, however, find certain integrations, housekeeping tools, or country-specific functions still need improvement. Answer based on 21 reviews Bugs and issues ### Does RoomRaccoon have reliability or bug issues? RoomRaccoon shows recurring reliability issues for many properties, especially around pricing, channel connections, payments, and occasional slowdowns. Small hotels and boutique operators often mention business impact when errors affect rates or bookings. Support can be responsive in some cases, but many teams describe slow fixes and unresolved tickets. Answer based on 22 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) RoomRaccoon supports all three features that reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage bookings accurately, keep availability up to date, and accept direct reservations online, allowing teams to reduce manual work and deliver a smoother guest booking experience. Calendar Management 4.3 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 3.9 (32) 65.63% of 32 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.6 (21) 61.90% of 21 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 3.9 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.2 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.5 (36) 77.78% of 36 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event RoomRaccoon 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Single Property: One location - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.1 (75) 4.1 Based on 75 reviews ## Pricing Value for money 3.8 (72) Free Trial Entry $188.00 Other,Per Month Value for money 3.8 (72) 3.8 Based on 72 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[ Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[ Lightspeed Golf](https://www.capterra.com/p/151997/Chronogolf/)[ Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[ Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[ Adyen](https://www.capterra.com/p/165680/Adyen/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (72) 4.0 Based on 72 reviews ## User reviews Overall rating 4.1 Based on 75 reviews Filter by rating 5(45) 4(14) 3(3) 2(5) 1(8) Mentioned topic Sorted by most recent DR Daniel R. General Manager Hospitality ### "Beware! They promise you the world, but deliver far less..." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2026 We were very enthusiastic to get started, but reality hit quickly. Glitches can happen, but if they hamper your operational processes, we expect them to be solved. Customer service is non existent, and when you reach them, the last felling you get is that they care. Actually, they do not, and don't even pretend to. At least they are honest about that. Pros Modern look and feel, relatively easy set-up, does not require high level IT skills and staff were operational quickly Cons They oversell and underdeliver. The promised integration of our payment provider WorldPay did never happen, and were were forced into using RacconPay, their own provider, which is outrageously expensive. A significant hidden cost nobody talked about with the plain objective to make more money (on our back). After year one, prices went up significantly for the same service. They give you an option to downgrade, which made the overall already poor customer support even more cynical. And support you need, as the platform is extremely fragile and unreliable with many glitches, leading to financial losses. Even though we had to raise 100 tickets over the first 2 years, we decided to give them another chance as switching a PMS is a pain. And how we regretted this decision. In year 3 only, another 100 tickets needed to be raised. System, down during check-out times, new releases that didn't work, reports which turned out wrong, prices that got randomly overwritten, till charges no coming through but instead got randomly posted to future reservations, login trouble and so and and so on. And, as the icing on the cake, once we cancelled our subscription, RoomRaccoon froze our payouts. By now, the subscription has ended, access blocked, and no payouts received. As expected, nobody is bothering to talk to us. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) They could not integrate with my payment provider anymore Alternatives considered [Hop](https://www.capterra.com/p/173113/HOP/) Reasons for choosing RoomRaccoon Looked more modern and seemed to offer functionality we needed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Katrin V. Owner Hospitality ### "Finger weg, wenn man ein funktionierendes System sucht" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 1, 2026 Begonnen hat es mit falschen Mappings zu Booking bis zu Expedia, weiter über falsche Beträge aus Booking und Co. - jede Buchung muss nachgearbeitet werden, RevPlus funktioniert überhaupt nicht. Meine Zimmerpreise lagen zwischen 40 und 400 €. Ich habe sehr viel Geld mit RR verloren. Pros Theoretisch die einfache Funktionalität, theoretisch hat man einen Success-Manager, der leider auch nicht auffindbar ist. Cons Dass nichts davon funktioniert. Und der Support kümmert sich einen Dreck um Dich. Denen ist doch alles egal. Switched from [Apaleo](https://www.capterra.com/p/197063/apaleo/) All-in-One-System mit verbessertem Überblick Alternatives considered [HotelFriend](https://www.capterra.com/p/169263/HotelFriend/) [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Reasons for choosing RoomRaccoon Weil es einfach zu sein schien und ich eine persönliche Betreuung hatte Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SZ Stefanie Z. Director Restaurants ### "No support at all" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 24, 2026 Pros The only real positive we can mention is that RoomRaccoon is very user-friendly and almost “dummy-proof.” It is easy to learn and straightforward for staff to use, even with little technical experience. Unfortunately, that does not outweigh the reliability issues, bugs and lack of effective support when something goes wrong. Cons Our biggest concern with RoomRaccoon is what happens when the system does not work. A hotel operates 24/7 and is heavily dependent on its PMS for reservations, check-ins, payments, room availability and daily operations. Unfortunately, we have experienced too many bugs and technical issues. The most frustrating part is that when something goes wrong, it is very difficult to reach someone who can actually help solve the problem. You may be able to contact support, but that does not necessarily mean you are speaking to someone who can immediately investigate or resolve a critical issue. For a hotel, this is a serious problem. Our operation does not stop when the system has an issue. Guests still arrive, payments still need to be processed and reservations still need to be managed. For business-critical software, reliable technical support should be available when it is needed most. In our experience, that is currently one of RoomRaccoon’s biggest weaknesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlos Eduardo C. Sócio-gerente Hospitality ### "Automação quase instantânea de vários processos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2025 Ótimo onboarding. Fácil utlização. Acompanhamento durante todo o processo pré, durante e pós implementação. Pros Plataforma bastante intuitiva para o utilizador. Automatizou uma série de processos que permitem melhor gerir a nossa atividade (SIBA, gestão da propriedade, questionário do INE, pagamentos, envio de confirmação de reservas diretas, vendas diretas on-line). Cons Não tem módulo para criar múltiplas reservas para um cliente para várias semanas consecutivas com certa regularidade (segunda a sexta feira por exemplo). Não tem uma app apropriada para gestão fora do escritório. É preciso usar a página web normal o que dificulta utilização/visualização de certas funções ao gerir no telemóvel. Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) Não era compatível com conta existente no Booking.com. Obrigou criação de nova conta sem histórico o que fez despencar as vendas neste canal, que eram grande parte do influxo de reservas antes da sua implementação. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reasons for choosing RoomRaccoon Entre outras pesquisadas, RoomRaccoon à altura das pesquisas era a única plataforma com capacidade para automatizar pagamentos, reservas, registos no SIBA, inquérito do INE (Webinq) e PMS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Cherease G. Events and Group bookings Hospitality ### "Amazing Service & support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2025 An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. Pros I would love to give RoomRaccon service a 5 Stars review! Ashlene van Reenen has given so much attention to all of our concerns & arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training & showed us amazing short cuts! Thank you for the amazing support centre && Rocco ia an absolute amazing super star AI assistant! Cons Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. Switched from [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Support was a issue with MEWS, because they are not local Alternatives considered [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reasons for choosing RoomRaccoon Housekeeping reports is better in RoomRaccoon Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lila J. owner Hospitality ### "Good Hotel Management Provider!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 26, 2025 I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend! Pros All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. Cons I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. Alternatives considered [Cloudberry Explorer](https://www.capterra.com/p/10021269/Cloudberry-Explorer/) Reasons for choosing RoomRaccoon The price was a lot better. I am not sure how they compare now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Sandy D. General Manager Hospitality ### "An excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 All very good, we have super support and follow ups; friendly and helpful team; the product has worked seamlessly Pros Flexible, user friendly, international reach, professional and classy appeal; it keeps the same look and feel as our website Cons We have not yet used it too its maximum - actually a not a bad thing; could not reach out via WhatsApp but the Rocco function has resolved that Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) We needed improved look, functionality, speed of correspondence Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sebastiaan P. Booking Leisure, Travel & Tourism ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2025 Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. Pros Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. Cons The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lesego K. events manager Hospitality ### "good service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2025 it is easy to use, very user friendly... the staff is also super helpful when you call in with a query. Pros It is fairly easy to use. very user friendly... each category is easy to work through. the reports are also easily accessible Cons making small changes without notifying us. things like not being able to delete a payment when you have mistakenly loaded the wrong amount. there should at least be a manager's override Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2025 Hi Lesego, Thank you for your 5-star review. We're pleased to hear that you find the system easy to use and that our support team has been helpful when you’ve reached out. We also appreciate your feedback on areas to improve – this helps us better understand how the system impacts your day-to-day operations and where we can improve. Thanks again for your valuable input and continued support. RB Ralf B. CEO Hospitality ### "RoomRacoon mit Luft nach oben" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 5, 2025 Pros Im Bereich Rechnungen vereinfacht es die Arbeit. Aber mehrere Fehlfunktionen verderben die Lust. Mit internationalen Texten ist alles ok. Details zu Wohnungen auch gut. Cons Zu wenige Zahlungsmöglichkeiten. Man reitet auf Systemen, die Deutschland nicht akzeptiert werden. Nur eine Zahlungsmöglichkeit auswählbar: Kreditkarte. PayPal, Apple Pay, Sofort-Überweisung usw. fehlen. Mehrere Fehlfunktionen, Abends sehr langsam, teils nicht zu erreichen. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Mangelhafte Buchführung und Mahnwesen nicht vorhanden Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2025 Hi Ralf, Thank you for your thoughtful review. It’s great to hear that RoomRaccoon has helped simplify your processes. We also appreciate you pointing out where there’s room for improvement. Limited payment options and performance issues—particularly during peak hours—are valid concerns, and we understand how these can impact your experience. Thanks again for your honest input and for choosing RoomRaccoon. [View all Reviews](https://www.capterra.com/p/153249/RoomRaccoon/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs RoomRaccoon](https://www.capterra.com/compare/152433-153249/Hostaway-vs-RoomRaccoon)