--- title: "RoomRaccoon Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RoomRaccoon the right Hospitality Property Management solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153249/RoomRaccoon/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RoomRaccoon 4.1 (75) [View alternatives](https://www.capterra.com/p/153249/RoomRaccoon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of RoomRaccoon Ease of use 4.4 Customer Service 4.0 ## Pros and Cons in Reviews CA Carmen A ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The system is user-friendly, intuitive, and brings together reservations, payments, guest communication, and reporting in one streamlined platform.“ March 19, 2025 SZ Stefanie Z DirectorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The most frustrating part is that when something goes wrong, it is very difficult to reach someone who can actually help solve the problem.“ August 24, 2026 CI Christoph I FounderHospitality, Self-employedUsed the software for: More than 2 years. “RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations.“ November 20, 2024 SZ Stefanie Z DirectorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Our biggest concern with RoomRaccoon is what happens when the system does not work.“ August 24, 2026 LJ Lila J ownerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently.“ August 26, 2025 SK Simone K AEHospitality, 51 - 200 employeesUsed the software for: I used a free trial. “the inital onboarding process was a little bit longer than expected“ November 27, 2024 CA Carmen A ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It’s helped us save time, reduce manual work, and increase bookings thanks to its seamless OTA integration.“ March 19, 2025 LV Laura V DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work.“ November 27, 2023 ## Showing most helpful reviews Showing 1-25 of 75 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer General Manager Used the software for: 3-5 years ### "Beware! They promise you the world, but deliver far less..." October 5, 2026 1.0 We were very enthusiastic to get started, but reality hit quickly. Glitches can happen, but if they hamper your operational processes, we expect them to be solved. Customer service is non existent, and when you reach them, the last felling you get is that they care. Actually, they do not, and don't even pretend to. At least they are honest about that. Pros Modern look and feel, relatively easy set-up, does not require high level IT skills and staff were operational quickly Cons They oversell and underdeliver. The promised integration of our payment provider WorldPay did never happen, and were were forced into using RacconPay, their own provider, which is outrageously expensive. A significant hidden cost nobody talked about with the plain objective to make more money (on our back). After year one, prices went up significantly for the same service. They give you an option to downgrade, which made the overall already poor customer support even more cynical. And support you need, as the platform is extremely fragile and unreliable with many glitches, leading to financial losses. Even though we had to raise 100 tickets over the first 2 years, we decided to give them another chance as switching a PMS is a pain. And how we regretted this decision. In year 3 only, another 100 tickets needed to be raised. System, down during check-out times, new releases that didn't work, reports which turned out wrong, prices that got randomly overwritten, till charges no coming through but instead got randomly posted to future reservations, login trouble and so and and so on. And, as the icing on the cake, once we cancelled our subscription, RoomRaccoon froze our payouts. By now, the subscription has ended, access blocked, and no payouts received. As expected, nobody is bothering to talk to us. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Finger weg, wenn man ein funktionierendes System sucht" September 7, 2026 1.0 Begonnen hat es mit falschen Mappings zu Booking bis zu Expedia, weiter über falsche Beträge aus Booking und Co. - jede Buchung muss nachgearbeitet werden, RevPlus funktioniert überhaupt nicht. Meine Zimmerpreise lagen zwischen 40 und 400 €. Ich habe sehr viel Geld mit RR verloren. Pros Theoretisch die einfache Funktionalität, theoretisch hat man einen Success-Manager, der leider auch nicht auffindbar ist. Cons Dass nichts davon funktioniert. Und der Support kümmert sich einen Dreck um Dich. Denen ist doch alles egal. Review Source R Reviewer Director Used the software for: 3-5 years ### "No support at all" August 27, 2026 1.0 Pros The only real positive we can mention is that RoomRaccoon is very user-friendly and almost “dummy-proof.” It is easy to learn and straightforward for staff to use, even with little technical experience. Unfortunately, that does not outweigh the reliability issues, bugs and lack of effective support when something goes wrong. Cons Our biggest concern with RoomRaccoon is what happens when the system does not work. A hotel operates 24/7 and is heavily dependent on its PMS for reservations, check-ins, payments, room availability and daily operations. Unfortunately, we have experienced too many bugs and technical issues. The most frustrating part is that when something goes wrong, it is very difficult to reach someone who can actually help solve the problem. You may be able to contact support, but that does not necessarily mean you are speaking to someone who can immediately investigate or resolve a critical issue. For a hotel, this is a serious problem. Our operation does not stop when the system has an issue. Guests still arrive, payments still need to be processed and reservations still need to be managed. For business-critical software, reliable technical support should be available when it is needed most. In our experience, that is currently one of RoomRaccoon’s biggest weaknesses. Review Source R Reviewer Sócio-gerente Used the software for: Less than 1 year ### "Automação quase instantânea de vários processos" December 11, 2025 5.0 Ótimo onboarding. Fácil utlização. Acompanhamento durante todo o processo pré, durante e pós implementação. Pros Plataforma bastante intuitiva para o utilizador. Automatizou uma série de processos que permitem melhor gerir a nossa atividade (SIBA, gestão da propriedade, questionário do INE, pagamentos, envio de confirmação de reservas diretas, vendas diretas on-line). Cons Não tem módulo para criar múltiplas reservas para um cliente para várias semanas consecutivas com certa regularidade (segunda a sexta feira por exemplo). Não tem uma app apropriada para gestão fora do escritório. É preciso usar a página web normal o que dificulta utilização/visualização de certas funções ao gerir no telemóvel. Review Source R Reviewer Booking Used the software for: 3-5 years ### "Great software" December 4, 2025 5.0 Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. Pros Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. Cons The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents Review Source R Reviewer Events and Group bookings Used the software for: Less than 1 year ### "Amazing Service & support" October 13, 2025 5.0 An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. Pros I would love to give RoomRaccon service a 5 Stars review! Ashlene van Reenen has given so much attention to all of our concerns & arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training & showed us amazing short cuts! Thank you for the amazing support centre && Rocco ia an absolute amazing super star AI assistant! Cons Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. Review Source Rich Amy F. owner Used the software for: 3-5 years ### "Good Hotel Management Provider!" August 28, 2025 5.0 I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend! Pros All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. Cons I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Best PMS we've worked with in 5 years." April 16, 2025 5.0 Great PMS. Best we've worked with since we've started 5 years ago. Everything works very well. Professional design and ease of use. Pros All the reservation info is on one page. You can charge your credit/debit card in the reservation. Clean and neat layout. Very user friendly. Cons Able to resolve issues telephonically and not open a ticket. To talk to the Connectivity Team directly if issues occur. Review Source R Reviewer Sales, reservations Used the software for: 3-5 years ### "Highly recommend " June 5, 2025 5.0 Highly recommend, super efficient and offer great customer support Pros Very user friendly with great customer support. Makes reservations easier to manage and it’s well integrated with online channels(easy access to the system wherever you are) Cons Need better communication with updates that will affect day to day operations Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "An excellent product" July 24, 2025 5.0 All very good, we have super support and follow ups; friendly and helpful team; the product has worked seamlessly Pros Flexible, user friendly, international reach, professional and classy appeal; it keeps the same look and feel as our website Cons We have not yet used it too its maximum - actually a not a bad thing; could not reach out via WhatsApp but the Rocco function has resolved that Review Source R Reviewer Safari Concierge Used the software for: Less than 1 year ### "What a company!" April 23, 2025 5.0 It is an absolute pleasure to have Room Raccoon on our side, helping our business grow. Thank you for all you do! Pros Fantastic service, fantastic product and even more fantastic people on the team. Cons Nothing to add here. We enjoy working with Room Raccoon and appreciate their assistance in the growing of our hotel. Review Source R Reviewer Manager Used the software for: 3-5 years ### "RoomRaccoon: A Smart Choice for Growing Properties" March 20, 2025 4.0 RoomRaccoon made a huge positive difference in how we run things. The system is user-friendly, intuitive, and brings together reservations, payments, guest communication, and reporting in one streamlined platform. It’s helped us save time, reduce manual work, and increase bookings thanks to its seamless OTA integration. The automated emails and payment processes are especially helpful, and guests appreciate the professional communication they receive before and during their stay. The support team is also fantastic, quick to respond and happy to assist. RoomRaccoon is a smart, reliable solution for accommodation providers, and we’re happy to be using it. Highly recommended, with a little room for future growth. Pros What we love most is how much time it saves us. The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle. Cons Even though they work swiftly to fix bugs we now and then experience the same problem with bookings unlinking when you move them around. Review Source R Reviewer Proprietaire Used the software for: 1-3 years ### "Nous sommes ravis" March 17, 2025 5.0 Nous sommes ravis d'utiliser les services de ROOM RACCOON depuis quelques années. L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement. Un outil de travail avec une très bonne ergonomie pour faciliter notre quotidien et notre activité. Merci à toute l'équipe! Pros L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement Cons quelques fois la comprehension de gestion du channel manager mais tres vite résolu Review Source R Reviewer Betriebsleiter Used the software for: 1-3 years ### "Fast tadellos" August 17, 2023 4.0 RoomRaccoon bietet wirklich kleine Häuser eine wunderbare "Rundum Lösung" mit sehr coole Funktionen und Innovationen. Pros Ich kann sehr schnell Zimmer reservieren, Preise/Zahlungen anpassen und mit dem Gast kommunizieren. Vor das Ende vom Telefongespräch hat der Gast bereits die Bestätigung/Offerte/Stornierung erhalten. Cons Das Repportwesen. Tagesabschluss findet mit Screenshots und keine genaue Zahlen statt. Man kann in der Vergangenheit Anpassungen machen. Schnittstelle mit Gastronovi war sehr mühsam und heute noch unbefriedigend. Review Source R Reviewer Geschäftsführung Used the software for: 3-5 years ### "Achtung vor diesem System" September 14, 2023 1.0 Leider inzwischen Katastrophal! Hier fühlt man sich inzwischen leider wirklich, als ob man auf den völlig falschen Partner gesetzt hat!Kundenservice und Zusammenarbeit sind nicht möglich! Bei Updates werden Funktionen gelöscht! Pros Inzwischen nichts mehr! Die Cloud Lösung ist gut Cons Leider hat der Service und die Funktionalität rapide abgenommen! Probleme werden nicht behoben, Tickets nicht bearbeitet, Mitarbeiter sind nicht erreichbar! Review Source R Reviewer Manager Used the software for: 3-5 years ### "Gebruik Roomracoon" August 26, 2023 4.0 Als er iets is staan ze altijd voor je klaar Pros Gebruik vriendelijk, vriendelijk personeel! Fijn dat je cursussen kan volgen Cons Soms geen contact kunnen krijgen met een Nederlands sprekende medewerker Review Source R Reviewer Director Used the software for: 1-3 years ### "Um gestor de hotel simples e pratico e bastante intuitivo" February 10, 2023 5.0 Experiencia positiva mas podia ser melhor se a solução de pagamentos e o reporting fosse melhor. Pros Facilidade de uso. O suporte porque colmata muitos dos problemas do produto. all in one que facilita a gestão. Cons O modulo de pagamentos é muito mau. O reporting também. Tem muita informação mas alguma dela muito pouco clara e com dados inconsistentes. Review Source R Reviewer Hotelkauffrau Used the software for: 1-3 years ### "Gut zu bedienende Hotelsoftware" November 2, 2023 5.0 Rudktion der Arbeitszeit Pros Einfachheit der Anwendung, Aufbau des Systems Cons Es fehlt die Möglichkeit -rechnungen zu splitten (auf einzelne Tage) und zu wenig Änderungsmöglichkeit bei Portalbuchungen Review Source R Reviewer Colaboradora Used the software for: 3-5 years ### "Otimo" May 1, 2023 4.0 Pros Facil de usar e acessível para uso diario Cons Relatorioa financeiros devem demonstrar iva Review Source R Reviewer Front Office Manager Used the software for: Less than 1 year ### "." January 27, 2023 4.0 Como disse anteriormente, ainda estou a conhecer o sistema e tenho muitas dúvidas. Mas estas surgem com o dia a dia. Mas já aprendi a tirar dúvidas através do help desk e as respostas tem sido dadas atempadamente, o que ajuda bastante Pros Estou a trabalhar com este software há muito pouco tempo. Comecei na empresa também há pouco tempo e por isso ainda estou a me ambientar a tudo. Não consigo para já avaliar todas as funcionalidades do software. A formação foi muito boa porque deu para ter uma noção maior das funcionalidades Cons Tenho ainda que me aprofundar mais na parte da faturação. Ainda tenho muitas dúvidas. Uma das questões foi levantada ontem, que é o fato de não conseguirmos ter duas formas de pagamento numa mesma fatura. Há que ser melhorado. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Super complete and user friendly software! " December 20, 2019 5.0 First this software automatized all the procedures I used to do manually. Hotel daily tasks and also legal things. Saved me hours of work. Improved my relation with guests not just because I have more time, but also because all the automatic messages in different stages creates a personal contact with them. And also the fact that I can access anywhere including with my phone. Pros Is very easy to use, from the beginning. Have all the essencial features and tools to manage my hostel. Even legal and technical Portuguese features. Cons The only thing I think it could improve is to be possible to change a message before is sent. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Owner" February 14, 2023 5.0 Very professional company Pros They have fantastic integration and connecting capabilities. As a partner in guest experience, it is always very pleasant to work with Cons nothing, everything is great there. Love to work with them. Review Source R Reviewer Diretor Used the software for: Less than 1 year ### "Bom" February 14, 2023 5.0 Descanso no tratamento e gestão de disponibilidades de quartos. Pros Gosto da simplicidade e funcionalidade do software. Cons Inexistência de alguns relatórios que usava na Newhotel e o mapa de reservas com cores por booker facilitava muito. Não haver integração com a Odisseias. Review Source R Reviewer Part Owner Used the software for: Less than 1 year ### "Have had a good experience with the staff and the setting up of the software." May 21, 2018 3.0 Pros I like that the software gives me the the flexibility to have my own full featured accommodation website as well as being able to link to all the bigger service providers. I like the dashboard that accumulates your occupancy statistics and the storage of exiting client that you can immediately recognise someone who have visited before. Its great that Room Racoon has a South African presence together with access to South African Payment Gateway. They also have a useful training articles. I like the concept that the Hotel Management, Booking Engine and Channel Manager are all handled by one piece of software. Cons Not as intuitive to use as it could be, but we are new to Hotelier software. The Channel Managers functionality is still limited to availability on some Channels example: AirBnB, also South African Payment Gateway functionality is still limited and restricted in choice to only one provider but Room Racoon is still developing so a work in progress with improvements to come. Review Source R Reviewer Owner of guesthouse Used the software for: Less than 1 year ### "Why software for a small guesthouse?" August 10, 2018 5.0 I thought I did not need software for a small guesthouse with three rooms only. Wrong! RoomRaccoon helps me to be on top of all my bookings, so I can do the overall management with much more confidence. Pros The software is absolutely user-friendly. Together with that is the constant support of such a nature that even a retired person like me can use it easily. Cons That the invoice is fixed. I cannot add personal touches to it. 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