# RoomRaccoon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RoomRaccoon the right Hospitality Property Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153249/RoomRaccoon/reviews --- RoomRaccoon 4.2 (72) [View alternatives](https://www.capterra.com/p/153249/RoomRaccoon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RoomRaccoon Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews LJ Lila J ownerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently.“ August 26, 2025 SK Simone K AEHospitality, 51 - 200 employeesUsed the software for: I used a free trial. “the inital onboarding process was a little bit longer than expected“ November 27, 2024 CA Carmen A ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The system is user-friendly, intuitive, and brings together reservations, payments, guest communication, and reporting in one streamlined platform.“ March 19, 2025 LV Laura V DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work.“ November 27, 2023 CI Christoph I FounderHospitality, Self-employedUsed the software for: More than 2 years. “RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations.“ November 20, 2024 ER Elaine R Owner managerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It seems like this has been more of a problem over the past month.“ February 5, 2025 CA Carmen A ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It’s helped us save time, reduce manual work, and increase bookings thanks to its seamless OTA integration.“ March 19, 2025 LV Laura V DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.“ November 27, 2023 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sebastiaan P. Booking Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software" July 22, 2025 5.0 Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. Pros Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. Cons The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents Review Source CG Cherease G. Events and Group bookings Hospitality Used the software for: Less than 6 months ### "Amazing Service & support" September 30, 2025 5.0 An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. Pros I would love to give RoomRaccon service a 5 Stars review! Ashlene van Reenen has given so much attention to all of our concerns & arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training & showed us amazing short cuts! Thank you for the amazing support centre && Rocco ia an absolute amazing super star AI assistant! Cons Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. Alternatives considered [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing RoomRaccoon Housekeeping reports is better in RoomRaccoon Switched from [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Support was a issue with MEWS, because they are not local Review Source LV Laura V. Director Hospitality Used the software for: Less than 6 months ### "IT IS A SCAM" November 27, 2023 1.0 Horrible! I wouldn't wish this kind of experience to anybody Pros Horrible, how they treat customers is unacceptable. Cons We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. Review Source Response from RoomRaccoon December 6, 2023 Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team LJ Lila J. owner Hospitality Used the software for: 2+ years ### "Good Hotel Management Provider!" August 26, 2025 5.0 I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend! Pros All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. Cons I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. Alternatives considered [Cloudberry Explorer](https://www.capterra.com/p/10021269/Cloudberry-Explorer/) Reason for choosing RoomRaccoon The price was a lot better. I am not sure how they compare now. Review Source JV Jurie V. Manager Hospitality Used the software for: 1-2 years ### "Best PMS we've worked with in 5 years." April 15, 2025 5.0 Great PMS. Best we've worked with since we've started 5 years ago. Everything works very well. Professional design and ease of use. Pros All the reservation info is on one page. You can charge your credit/debit card in the reservation. Clean and neat layout. Very user friendly. Cons Able to resolve issues telephonically and not open a ticket. To talk to the Connectivity Team directly if issues occur. Alternatives considered [Benson](https://www.capterra.com/p/165947/Benson/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing RoomRaccoon Very professional. Easy to use. Reservation info on one page. Calendar works great. The Rolls Royce of PMS systems. Very happy. Switched from [Semper](https://www.capterra.com/p/164816/Hospitality-Software/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Easy to use. All reservation info on one page. Review Source Response from RoomRaccoon May 15, 2025 Hi Jurie, Thank you for your fantastic review and for describing RoomRaccoon as the "Rolls Royce of PMS systems" — what a compliment. We're so pleased to hear that our platform has stood out as the best you've worked with over the past five years. It's great to know that the clean layout, all-in-one reservation view, and built-in payment options are adding real value to your operations. We also appreciate your comments about support. Being able to resolve certain matters more directly is a valid point, and we understand how important that can be in time-sensitive situations. Thanks again for choosing RoomRaccoon. We're glad to have you on board and look forward to continuing to support your business. ET Elizabeth T. Sales, reservations Hospitality Used the software for: 2+ years ### "Highly recommend " April 11, 2025 5.0 Highly recommend, super efficient and offer great customer support Pros Very user friendly with great customer support. Makes reservations easier to manage and it’s well integrated with online channels(easy access to the system wherever you are) Cons Need better communication with updates that will affect day to day operations Switched from [PAN Hospitality](https://www.capterra.com/p/128357/PAN-Hospitality-Suite/) Room raccoon was a better option for us between the 2 systems Review Source MW Melinda W. Safari Concierge Hospitality Used the software for: 6-12 months ### "What a company!" April 22, 2025 5.0 It is an absolute pleasure to have Room Raccoon on our side, helping our business grow. Thank you for all you do! Pros Fantastic service, fantastic product and even more fantastic people on the team. Cons Nothing to add here. We enjoy working with Room Raccoon and appreciate their assistance in the growing of our hotel. Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) We needed a system more technologically advanced Review Source Response from RoomRaccoon May 15, 2025 Hi Melinda, Thank you for such a glowing review. We're delighted to hear that you’re enjoying the service, the product, and the people behind RoomRaccoon, it truly means a lot to us. It’s great to know that making the switch from NightsBridge to a more advanced system has supported your hotel’s growth. We’re proud to be part of that journey and will continue doing our best to support you along the way. Thanks again for your trust and kind words, it’s a pleasure working with you. SD Sandy D. General Manager Hospitality Used the software for: 6-12 months ### "An excellent product" July 23, 2025 5.0 All very good, we have super support and follow ups; friendly and helpful team; the product has worked seamlessly Pros Flexible, user friendly, international reach, professional and classy appeal; it keeps the same look and feel as our website Cons We have not yet used it too its maximum - actually a not a bad thing; could not reach out via WhatsApp but the Rocco function has resolved that Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) We needed improved look, functionality, speed of correspondence Review Source WK Wim K. owner Hospitality Used the software for: 2+ years ### "Needs improvement" June 10, 2021 2.0 We've been working with RoomRaccoon since the beginning, but they still haven't solved all the start up issues. For smaller hotels / B&B's without a restaurant I guess it is a suitable product, but when it's a bit more complicated than just rooms to sell they unfortunately still have a long way to go. Pros This PMS is very user-friendly and is easy to set up. Cons The software has a lot of flaws that they are still working on, while their fee is relatively high. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Cubilis is an older system and works really good, but the interface and set up are also outdated. Cloudbeds has a lot of potential, but is very difficult to use and a bit complicated. Review Source CA Carmen A. Manager Hospitality Used the software for: 2+ years ### "RoomRaccoon: A Smart Choice for Growing Properties" March 19, 2025 4.0 RoomRaccoon made a huge positive difference in how we run things. The system is user-friendly, intuitive, and brings together reservations, payments, guest communication, and reporting in one streamlined platform. It’s helped us save time, reduce manual work, and increase bookings thanks to its seamless OTA integration. The automated emails and payment processes are especially helpful, and guests appreciate the professional communication they receive before and during their stay. The support team is also fantastic, quick to respond and happy to assist. RoomRaccoon is a smart, reliable solution for accommodation providers, and we’re happy to be using it. Highly recommended, with a little room for future growth. Pros What we love most is how much time it saves us. The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle. Cons Even though they work swiftly to fix bugs we now and then experience the same problem with bookings unlinking when you move them around. Review Source Response from RoomRaccoon May 15, 2025 Hi Carmen, Thank you for your detailed and thoughtful review. We're really glad to hear how much time RoomRaccoon has helped save your team and that the automation and OTA integration features are making a noticeable impact on your operations and guest experience. Your feedback on the occasional booking unlinking issue is appreciated. While we’re glad you’ve found our support team responsive, we understand how frustrating recurring issues can be and your input helps highlight where refinements are still needed. It’s great to know that RoomRaccoon is proving to be a reliable and smart solution for your property. We’re proud to support your continued growth and truly value your recommendation — and your honest feedback on where we can still improve. CF Caroline F. Proprietaire Hospitality Used the software for: 1-2 years ### "Nous sommes ravis" March 14, 2025 5.0 Nous sommes ravis d'utiliser les services de ROOM RACCOON depuis quelques années. L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement. Un outil de travail avec une très bonne ergonomie pour faciliter notre quotidien et notre activité. Merci à toute l'équipe! Pros L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement Cons quelques fois la comprehension de gestion du channel manager mais tres vite résolu Review Source JW Jan W. Inhaber Hospitality Used the software for: 6-12 months ### "Bugs überall in der Pricing Tabelle" July 11, 2021 1.0 Anfangs waren wir sehr enthusiastisch da wir RoomRaccon als neues innovatives Unternehmen empfunden haben. Jetzt allerdings bereue ich nicht eine STandardsoftware ausgesucht zu haben, da mir die Nutzung sehr viel Zeit und Nerven kostet. Ich bin normalerweiser keiner der eine Rezension schreibt sondern versuche es immer mit dem Unternehmen selbst auszumachen. Da ich aber nach mehreren Anfragen mit einem Verantwortlichen zu sprechen keine Antwort erhalten habe und das Problem mit unserer Preis-/Tariftabelle nach mehr als einem Monat nicht gelöst ist, weiß ich nicht mehr was ich machen soll. Das Produkt ist nicht Marktreif. Pros Die möglichkeitn Revenuemanagement zu betreiben war anfangs sehr spannend, hat sich jedoch als total falsch rausgestellt. Cons \- Unsere ganze Tarif- und Preistabelle war seit Saisonbeginn voller Bugs. Preise sind bis zu 50% teuerer als von uns festgelegt oder einfach gefühlt willkürlich kalkuliert, ohne nachvollziehen zu können woher es kommt. Der Kundenservice ist zwar bemüht kann aber nach mehr als einem Monat keine Lösung anbieten. Stammgäste rufen uns an und fragen warum wir plötzlich so teuer sind. - Unter drei nächte wollten wir auf keinem Buchungsportal buchbar sein. Jedoch haben Bugs in Roomraccoon dazu geführt dass wir in der Hochsaison über Bückung 1 oder 2 Nächte Buchungen reinbekommen haben. - Andere Bugs haben dazu geführt, dass "long Stay" Tarife (ab 7 Nächte) auch für kürzere Aufenthalte buchbar waren. - Diese ganzen Fakten sind mehr als nur Geschäftsschädigend bei einem kleinen Haus mit nur 11 Zimmer. - Dass wir uns auf die Preisangaben in Roomraccoon nicht verlassen können führt dazu, dass wir keine direkten Buchungen erhalten und dass bei jedem Angebot die Preise und Tarife kontrollieren müssen wodurch wir enorme Zeit verlieren. - Zudem wurde uns Ende 2020 versichert, dass gewisse Schnittstellen, die für uns in Südtirol notwendig sind (Polizei Meldung, Astat) bis Februar 2021 eingebaut werden. Wir habne jetzt Juli 2021 und bis jetzt müssen wir immer noch alles händisch eingeben. Die Polizeimeldung hat die ersten drei Tage funktioniert und danach kamen nur noch Fehlermeldungen. - Ich schätze, dass wir durchschnittlich 1h pro Tag durch diese Mängel verlieren. - Noch vieles mehr Alternatives considered [ASA HOTEL](https://www.capterra.com/p/219182/ASA-HOTEL/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing RoomRaccoon Auf grund der Möglichkeit Revenue Management zu betreiben. Review Source TW Tina W. Geschäftsführung Hospitality Used the software for: 2+ years ### "Achtung vor diesem System" September 13, 2023 1.0 Leider inzwischen Katastrophal! Hier fühlt man sich inzwischen leider wirklich, als ob man auf den völlig falschen Partner gesetzt hat!Kundenservice und Zusammenarbeit sind nicht möglich! Bei Updates werden Funktionen gelöscht! Pros Inzwischen nichts mehr! Die Cloud Lösung ist gut Cons Leider hat der Service und die Funktionalität rapide abgenommen! Probleme werden nicht behoben, Tickets nicht bearbeitet, Mitarbeiter sind nicht erreichbar! Review Source Response from RoomRaccoon October 30, 2023 Thank you for your feedback, Tina. We understand how important it is to have a reliable and responsive service, and we regret any frustration this situation has caused you. Please know that your feedback is valued, and we are actively working to address the issues you've raised. We appreciate your patience and are here to assist you with any further questions or concerns. Best regards, Team RoomRaccoon MB Monique B. Manager Hospitality Used the software for: 2+ years ### "Gebruik Roomracoon" August 24, 2023 4.0 Als er iets is staan ze altijd voor je klaar Pros Gebruik vriendelijk, vriendelijk personeel! Fijn dat je cursussen kan volgen Cons Soms geen contact kunnen krijgen met een Nederlands sprekende medewerker Review Source Response from RoomRaccoon August 28, 2023 Hey, Monique! Thanks for sharing you valuable opinion. It's great to hear you're enjoying our user training programme. We've worked very hard to be able to offer these training sessions to our hoteliers and help them make the most out of our system! Also, we are currently on the hunt for more Dutch-speaking Raccoons to offer the best support to our users, in their own language. Again, thanks for you feedback! RoomRaccoon Team JCG Jose Carlos G. Director Hospitality Used the software for: 1-2 years ### "Um gestor de hotel simples e pratico e bastante intuitivo" February 9, 2023 5.0 Experiencia positiva mas podia ser melhor se a solução de pagamentos e o reporting fosse melhor. Pros Facilidade de uso. O suporte porque colmata muitos dos problemas do produto. all in one que facilita a gestão. Cons O modulo de pagamentos é muito mau. O reporting também. Tem muita informação mas alguma dela muito pouco clara e com dados inconsistentes. Review Source Response from RoomRaccoon February 15, 2023 Thank you for taking the time to leave a review, Jose Carlos! We are happy to hear that you enjoy how intuitive our system is to use. We're sorry that the payment module has not met your expectations at this time. Your feedback helps us do better, so please reach out to contact@support.roomraccoon.com with any further comments, concerns, or suggestions you wish to share. SW Sandra W. Hotelkauffrau Hospitality Used the software for: 1-2 years ### "Gut zu bedienende Hotelsoftware" October 27, 2023 5.0 Rudktion der Arbeitszeit Pros Einfachheit der Anwendung, Aufbau des Systems Cons Es fehlt die Möglichkeit -rechnungen zu splitten (auf einzelne Tage) und zu wenig Änderungsmöglichkeit bei Portalbuchungen Reason for choosing RoomRaccoon Günstiger und deutschsprachiger Kundensupport Review Source Response from RoomRaccoon November 2, 2023 Hey there Sandra, Thank you for sharing your thoughts. We've duly noted your feedback regarding the need for invoice splitting and enhanced portal booking options. On the other hand, we're thrilled to hear that our software has reduced the time you spend with daily processes. Should you have any more questions, please don't hesitate to contact us. We're here to assist. Team RoomRaccoon SS Sonia S. Colaboradora Commercial Real Estate Used the software for: 2+ years ### "Otimo" January 24, 2023 4.0 Pros Facil de usar e acessível para uso diario Cons Relatorioa financeiros devem demonstrar iva Review Source MER Maria Eduarda R. Front Office Manager Hospitality Used the software for: Less than 6 months ### "." January 25, 2023 4.0 Como disse anteriormente, ainda estou a conhecer o sistema e tenho muitas dúvidas. Mas estas surgem com o dia a dia. Mas já aprendi a tirar dúvidas através do help desk e as respostas tem sido dadas atempadamente, o que ajuda bastante Pros Estou a trabalhar com este software há muito pouco tempo. Comecei na empresa também há pouco tempo e por isso ainda estou a me ambientar a tudo. Não consigo para já avaliar todas as funcionalidades do software. A formação foi muito boa porque deu para ter uma noção maior das funcionalidades Cons Tenho ainda que me aprofundar mais na parte da faturação. Ainda tenho muitas dúvidas. Uma das questões foi levantada ontem, que é o fato de não conseguirmos ter duas formas de pagamento numa mesma fatura. Há que ser melhorado. Review Source Response from RoomRaccoon January 27, 2023 Agradecemos que tenha dedicado o seu tempo para partilhar o seu feedback com a comunidade e connosco. O seu feedback ajuda-nos a melhorar! Envie-nos um e-mail para contato@support.roomraccoon.com com quaisquer outros comentários, preocupações ou sugestões que pretenda partilhar. CP Chris P. Owner Hospitality Used the software for: 2+ years ### "Great all-in-one system" December 8, 2022 5.0 Pros It's an easy to use system, yet sufficiently flexible to meet most requirements of any small to mid-sized hospitality business. On-boarding was pretty straight forward. The diary display is clear and well designed. The invoicing function saves me a lot of time! Cons It would be good to have pricing displayed on the diary page. Fees for payment processing are rather high. Review Source MLSAM Maria Luis Sarabando Almeida M. Diretor Hospitality Used the software for: Less than 6 months ### "Bom" February 11, 2023 5.0 Descanso no tratamento e gestão de disponibilidades de quartos. Pros Gosto da simplicidade e funcionalidade do software. Cons Inexistência de alguns relatórios que usava na Newhotel e o mapa de reservas com cores por booker facilitava muito. Não haver integração com a Odisseias. Review Source Response from RoomRaccoon February 15, 2023 Thanks for taking the time to share your feedback with RoomRaccoon. We are happy to hear that you enjoy the simplicity and functionality of the software. As we continue to innovate our product, we hope that the reporting functionality will be more to your liking. Your feedback helps us do better, so please reach out to contact@support.roomraccoon.com with any suggestions you wish to share. GR Gordon R. Hotel Owner/Manager Used the software for: 6-12 months ### "Easy to use, hard to live without!" February 24, 2018 5.0 Pros It is incredibly simple to use. The channel management is fantastic and the reservations are comprehensive. The customer support is second to none, one of RoomRaccoon's greatest assets is truly the people who run it. Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money. Its drag and drop features, invoice generation, calendar synchronisation and free booking page are all great features. Another bonus is that all of my staff, some of whom are not tech savvy at all, picked up how to use this software in minutes. RoomRaccoon has become indispensable to our business, and I'm a wholly satisfied customer that would highly recommend it to anyone in the industry. Review Source NL Nada L. Office Manager Hospitality Used the software for: Less than 6 months ### "Thumbs up" April 26, 2023 5.0 Pros Very easy to useAlexa, customer support consultant, very professional Cons So far I have nothing that I would like to implement Review Source Response from RoomRaccoon April 27, 2023 Thank you for taking the time to share your experience with RoomRaccoon, Nada. We're thrilled to hear that you find our system very easy to use. We're also delighted to hear that Aleksa provided you with professional assistance. Thank you for choosing RoomRaccoon. We truly appreciate your support. LM Lubi M. Owner Hospitality Used the software for: Less than 6 months ### "It made my administration work very easy. " May 2, 2018 4.0 I don't know yet. I don't know what's in for me;-) I just wanted to help my software supplier, RoomRaccoon. Pros That it is accurate. I haven't got any double booking. And I can trust the system with the bookings. Cons That it cost me a lot of time filling it with the information about my B&B. I also had to translate my text into several languages. It would be nice if the software would also be able to translate the text. Review Source PW Prisca W. Front Desk Employee Hospitality Used the software for: 6-12 months ### "Good hotel software for a fair price!" February 5, 2018 5.0 Pros I think the user-friendliness and accessibility is very good. I now enjoy all kinds of benefits at a low rate per month. Review Source Carlos Eduardo C. Sócio-gerente Hospitality Used the software for: Less than 6 months ### "Automação quase instantânea de vários processos" December 5, 2025 5.0 Ótimo onboarding. Fácil utlização. Acompanhamento durante todo o processo pré, durante e pós implementação. Pros Plataforma bastante intuitiva para o utilizador. Automatizou uma série de processos que permitem melhor gerir a nossa atividade (SIBA, gestão da propriedade, questionário do INE, pagamentos, envio de confirmação de reservas diretas, vendas diretas on-line). Cons Não tem módulo para criar múltiplas reservas para um cliente para várias semanas consecutivas com certa regularidade (segunda a sexta feira por exemplo). Não tem uma app apropriada para gestão fora do escritório. É preciso usar a página web normal o que dificulta utilização/visualização de certas funções ao gerir no telemóvel. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing RoomRaccoon Entre outras pesquisadas, RoomRaccoon à altura das pesquisas era a única plataforma com capacidade para automatizar pagamentos, reservas, registos no SIBA, inquérito do INE (Webinq) e PMS. Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) Não era compatível com conta existente no Booking.com. Obrigou criação de nova conta sem histórico o que fez despencar as vendas neste canal, que eram grande parte do influxo de reservas antes da sua implementação. 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