--- title: "RoomRaccoon Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RoomRaccoon the right Hospitality Property Management solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153249/RoomRaccoon/reviews/" page_type: "reviews" language: "en" --- RoomRaccoon 4.1 (74) [View alternatives](https://www.capterra.com/p/153249/RoomRaccoon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of RoomRaccoon Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews CA Carmen A ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The system is user-friendly, intuitive, and brings together reservations, payments, guest communication, and reporting in one streamlined platform.“ March 19, 2025 SK Simone K AEHospitality, 51 - 200 employeesUsed the software for: I used a free trial. “the inital onboarding process was a little bit longer than expected“ November 27, 2024 CI Christoph I FounderHospitality, Self-employedUsed the software for: More than 2 years. “RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations.“ November 20, 2024 LV Laura V DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work.“ November 27, 2023 LJ Lila J ownerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently.“ August 26, 2025 ER Elaine R Owner managerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It seems like this has been more of a problem over the past month.“ February 5, 2025 CA Carmen A ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It’s helped us save time, reduce manual work, and increase bookings thanks to its seamless OTA integration.“ March 19, 2025 LV Laura V DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.“ November 27, 2023 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sebastiaan P. Booking Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software" July 22, 2025 5.0 Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. Pros Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. Cons The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents Review Source CG Cherease G. Events and Group bookings Hospitality Used the software for: Less than 6 months ### "Amazing Service & support" September 30, 2025 5.0 An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. Pros I would love to give RoomRaccon service a 5 Stars review! Ashlene van Reenen has given so much attention to all of our concerns & arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training & showed us amazing short cuts! Thank you for the amazing support centre && Rocco ia an absolute amazing super star AI assistant! Cons Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. Alternatives considered [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing RoomRaccoon Housekeeping reports is better in RoomRaccoon Switched from [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Support was a issue with MEWS, because they are not local Review Source SZ Stefanie Z. Director Restaurants Used the software for: 2+ years ### "No support at all" August 24, 2026 1.0 Pros The only real positive we can mention is that RoomRaccoon is very user-friendly and almost “dummy-proof.” It is easy to learn and straightforward for staff to use, even with little technical experience. Unfortunately, that does not outweigh the reliability issues, bugs and lack of effective support when something goes wrong. Cons Our biggest concern with RoomRaccoon is what happens when the system does not work. A hotel operates 24/7 and is heavily dependent on its PMS for reservations, check-ins, payments, room availability and daily operations. Unfortunately, we have experienced too many bugs and technical issues. The most frustrating part is that when something goes wrong, it is very difficult to reach someone who can actually help solve the problem. You may be able to contact support, but that does not necessarily mean you are speaking to someone who can immediately investigate or resolve a critical issue. For a hotel, this is a serious problem. Our operation does not stop when the system has an issue. Guests still arrive, payments still need to be processed and reservations still need to be managed. For business-critical software, reliable technical support should be available when it is needed most. In our experience, that is currently one of RoomRaccoon’s biggest weaknesses. Review Source LJ Lila J. owner Hospitality Used the software for: 2+ years ### "Good Hotel Management Provider!" August 26, 2025 5.0 I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend! Pros All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. Cons I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. Alternatives considered [Cloudberry Explorer](https://www.capterra.com/p/10021269/Cloudberry-Explorer/) Reason for choosing RoomRaccoon The price was a lot better. I am not sure how they compare now. Review Source JV Jurie V. Manager Hospitality Used the software for: 1-2 years ### "Best PMS we've worked with in 5 years." April 15, 2025 5.0 Great PMS. Best we've worked with since we've started 5 years ago. Everything works very well. Professional design and ease of use. Pros All the reservation info is on one page. You can charge your credit/debit card in the reservation. Clean and neat layout. Very user friendly. Cons Able to resolve issues telephonically and not open a ticket. To talk to the Connectivity Team directly if issues occur. Alternatives considered [Benson](https://www.capterra.com/p/165947/Benson/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing RoomRaccoon Very professional. Easy to use. Reservation info on one page. Calendar works great. The Rolls Royce of PMS systems. Very happy. Switched from [Semper](https://www.capterra.com/p/164816/Hospitality-Software/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Easy to use. All reservation info on one page. Review Source Response from RoomRaccoon May 15, 2025 Hi Jurie, Thank you for your fantastic review and for describing RoomRaccoon as the "Rolls Royce of PMS systems" — what a compliment. We're so pleased to hear that our platform has stood out as the best you've worked with over the past five years. It's great to know that the clean layout, all-in-one reservation view, and built-in payment options are adding real value to your operations. We also appreciate your comments about support. Being able to resolve certain matters more directly is a valid point, and we understand how important that can be in time-sensitive situations. Thanks again for choosing RoomRaccoon. We're glad to have you on board and look forward to continuing to support your business. ET Elizabeth T. Sales, reservations Hospitality Used the software for: 2+ years ### "Highly recommend " April 11, 2025 5.0 Highly recommend, super efficient and offer great customer support Pros Very user friendly with great customer support. Makes reservations easier to manage and it’s well integrated with online channels(easy access to the system wherever you are) Cons Need better communication with updates that will affect day to day operations Switched from [PAN Hospitality](https://www.capterra.com/p/128357/PAN-Hospitality-Suite/) Room raccoon was a better option for us between the 2 systems Review Source SD Sandy D. General Manager Hospitality Used the software for: 6-12 months ### "An excellent product" July 23, 2025 5.0 All very good, we have super support and follow ups; friendly and helpful team; the product has worked seamlessly Pros Flexible, user friendly, international reach, professional and classy appeal; it keeps the same look and feel as our website Cons We have not yet used it too its maximum - actually a not a bad thing; could not reach out via WhatsApp but the Rocco function has resolved that Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) We needed improved look, functionality, speed of correspondence Review Source MW Melinda W. Safari Concierge Hospitality Used the software for: 6-12 months ### "What a company!" April 22, 2025 5.0 It is an absolute pleasure to have Room Raccoon on our side, helping our business grow. Thank you for all you do! Pros Fantastic service, fantastic product and even more fantastic people on the team. Cons Nothing to add here. We enjoy working with Room Raccoon and appreciate their assistance in the growing of our hotel. Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) We needed a system more technologically advanced Review Source Response from RoomRaccoon May 15, 2025 Hi Melinda, Thank you for such a glowing review. We're delighted to hear that you’re enjoying the service, the product, and the people behind RoomRaccoon, it truly means a lot to us. It’s great to know that making the switch from NightsBridge to a more advanced system has supported your hotel’s growth. We’re proud to be part of that journey and will continue doing our best to support you along the way. Thanks again for your trust and kind words, it’s a pleasure working with you. WK Wim K. owner Hospitality Used the software for: 2+ years ### "Needs improvement" June 10, 2021 2.0 We've been working with RoomRaccoon since the beginning, but they still haven't solved all the start up issues. For smaller hotels / B&B's without a restaurant I guess it is a suitable product, but when it's a bit more complicated than just rooms to sell they unfortunately still have a long way to go. Pros This PMS is very user-friendly and is easy to set up. Cons The software has a lot of flaws that they are still working on, while their fee is relatively high. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Cubilis is an older system and works really good, but the interface and set up are also outdated. Cloudbeds has a lot of potential, but is very difficult to use and a bit complicated. Review Source CA Carmen A. Manager Hospitality Used the software for: 2+ years ### "RoomRaccoon: A Smart Choice for Growing Properties" March 19, 2025 4.0 RoomRaccoon made a huge positive difference in how we run things. The system is user-friendly, intuitive, and brings together reservations, payments, guest communication, and reporting in one streamlined platform. It’s helped us save time, reduce manual work, and increase bookings thanks to its seamless OTA integration. The automated emails and payment processes are especially helpful, and guests appreciate the professional communication they receive before and during their stay. The support team is also fantastic, quick to respond and happy to assist. RoomRaccoon is a smart, reliable solution for accommodation providers, and we’re happy to be using it. Highly recommended, with a little room for future growth. Pros What we love most is how much time it saves us. The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle. Cons Even though they work swiftly to fix bugs we now and then experience the same problem with bookings unlinking when you move them around. Review Source Response from RoomRaccoon May 15, 2025 Hi Carmen, Thank you for your detailed and thoughtful review. We're really glad to hear how much time RoomRaccoon has helped save your team and that the automation and OTA integration features are making a noticeable impact on your operations and guest experience. Your feedback on the occasional booking unlinking issue is appreciated. While we’re glad you’ve found our support team responsive, we understand how frustrating recurring issues can be and your input helps highlight where refinements are still needed. It’s great to know that RoomRaccoon is proving to be a reliable and smart solution for your property. We’re proud to support your continued growth and truly value your recommendation — and your honest feedback on where we can still improve. KV Katrin V. Owner Hospitality Used the software for: Less than 6 months ### "Finger weg, wenn man ein funktionierendes System sucht" September 1, 2026 1.0 Begonnen hat es mit falschen Mappings zu Booking bis zu Expedia, weiter über falsche Beträge aus Booking und Co. - jede Buchung muss nachgearbeitet werden, RevPlus funktioniert überhaupt nicht. Meine Zimmerpreise lagen zwischen 40 und 400 €. Ich habe sehr viel Geld mit RR verloren. Pros Theoretisch die einfache Funktionalität, theoretisch hat man einen Success-Manager, der leider auch nicht auffindbar ist. Cons Dass nichts davon funktioniert. Und der Support kümmert sich einen Dreck um Dich. Denen ist doch alles egal. Alternatives considered [HotelFriend](https://www.capterra.com/p/169263/HotelFriend/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Reason for choosing RoomRaccoon Weil es einfach zu sein schien und ich eine persönliche Betreuung hatte Switched from [Apaleo](https://www.capterra.com/p/197063/apaleo/) All-in-One-System mit verbessertem Überblick Review Source JLM José Luis M. Recepcion Hospitality Used the software for: 1-2 years ### "No es oro todo lo que reluce" July 28, 2023 2.0 Pros La facilidad y vistosidad del producto!! Cons Que no te respaldan ante reservas directas no-show y te retiran el dinero de tu cuenta sin miramientos. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing RoomRaccoon Por el atractivo de sus herramientas, frente a otras. Review Source Response from RoomRaccoon August 1, 2023 Buenas José, Sentimos mucho que tu experiencia con RoomRaccoon no esté siendo del todo positiva. Nos gustaría ponernos en contacto contigo y poder investigar tu caso a fondo. ¿Podrías crear un ticket a soporte explicándonos la situación? Si ya lo has hecho, te contactaremos en breve. Gracias por tu honesta opinión. AG Arturo G. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excelente herramienta de trabajo que agiliza y optimiza la gestion y operativa diaria. " March 23, 2023 4.0 Mi experiencia en general es muy positiva, nos ayuda a todo el eqiupo a mejorar e identificar algunos errores rapidamente ofreciendo solucion. Pros Su facil manejo en algunas areas y el soporte brindado. Su ayuda al entendimiento y planificacion de precios y tareas para la gestion de mi establecimiento. Cons Los problemas de sincronozacion en algunos momentos, respuestas que se demoran mas de lo normal en algunos casos. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing RoomRaccoon Referencias, trato personal y directo, precio. Review Source Response from RoomRaccoon March 24, 2023 Buenas Arturo, Muchas gracias por tu valoración. Estamos encantados de escuchar que nuestro sistema te ayuda a agilizar la operativa diaria y a mejorar le rendimiento de tu equipo. No obstante, seguimos trabajando duro para poder ofrecer el mejor servicio posible, así que agradecemos tu sinceridad y feedback positivo. Equipo RoomRaccoon. BV Bruno V. Socio-Proprietario Hospitality Used the software for: 1-2 years ### "Excelente suporte e boas funcionalidades" December 21, 2023 5.0 Como um todo, tem sido uma experiência bastante positiva. Tenho bastante suporte, resolvem qualquer pendência, o valor é justo pelo serviço. Pros O suporte ao cliente é muito bom. As funcionalidades são bem úteis e pensadas na experiência de gestão. Bastante customizável e prático de usar. Cons As vezes preciso clicar na reserva e depois voltar para ver alguns detalhes (número de hóspedes, valor, informações complementares) que poderiam ser visualizadas passando o cursor em cima. Seria bom que tivessem uma aplicação com algumas funcionalidades de gestão, mas o site é perfeitamente responsivo nos smartphones e tablets, então não chega a ser um problema. Reason for choosing RoomRaccoon Valor e funcionalidades que me atendiam. Eu pesquisei outros produtos (não me recordo quais) e o RoomRaccoon atendia melhor minhas especificidades. Review Source Response from RoomRaccoon December 22, 2023 Thank you for taking the time to share your detailed feedback with us, Bruno! We're delighted to hear that you've had an excellent experience with our support and find our features beneficial for your management needs. We appreciate your constructive feedback regarding the reservation details. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We greatly appreciate your support and look forward to serving you even better in the future. RT Remco T. Eigenaar Hospitality Used the software for: 2+ years ### "Slechte klantenservice trekt dit verder goede product diep dal in." January 11, 2023 3.0 Tijd om een recensie achter te laten. De klantenservice van Roomraccoon is écht een verschrikking (geworden). Alles (zowel ontwikkeling als klantenservice) is verplaatst naar Zuid-afrika. Dat op-zich is geen probleem, maar geen enkele medewerker die je spreekt lijkt inhoudelijk iets te kunnen of mogen doen. Ze zijn afhankelijk van 'product teams', 'leadership teams' of andere mensen die ze slecht zeggen te kunnen bereiken waardoor je effectief tegen een muur praat. Wekenlang. Zonder voortgang.Klantvriendelijk is Roomraccoon allerminst. Wat voorbeelden:- Ze sturen facturen waar met rode letters op staat 'betaal niet, wordt geïncasseerd' naar bedrijven in landen (Zwitserland) waar ze helemaal niet blijken te kunnen incasseren. De incasso mislukt, en vervolgens volgt er geen waarschuwing, nee, ze gooien gewoon je PMS op zwart (7 dagen na verzenden factuur!). Je kunt niet meer bij je reserveringen, je kunt geen mensen inchecken en er kan niet meer geboekt worden, totdat je betaalt. Dat kan enkel met creditcard of bankoverschrijving. Heb je geen creditcard? Gewoon een paar dagen wachten. In de tussentijd deblokkeren? Niet mogelijk.- Een gast is er in geslaagd om via het door RoomRaccoon ontwikkelde boekingsportaal een verblijf te boeken tegen een tarief dat 300 CHF te laag ligt, per nacht, voor 8 nachten. Schadepost 2400 CHF; aantoonbaar niet onze schuld. Roomraccoon is al een maand bezig om überhaupt een inhoudelijke verklaring voor hoe dat kan gebeuren, laat staan hoe lang Pros \- Functioneel compleet- Veel integraties Cons \- Totaal gebrek aan klantenservice- Significante prijsverhogingen- Geen Open API Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Review Source Response from RoomRaccoon January 12, 2023 Thank you for taking the time to share your valuable feedback with our team, Remco. We strive to provide the best technical support to each and every customer and are sorry to hear that your experience was not up to scratch at this time. We would like the opportunity to make this right, and our Global Head of Customer will be in touch with you shortly. FW Frank W. Inhaber Leisure, Travel & Tourism Used the software for: 2+ years ### "Preis-/Leistungsverhältnis stimmig" October 28, 2023 4.0 Seit 2019 im Einsatz und alles in allem sehr zufrieden Pros \- benutzerfreundlich - 99,9% zuverlässig - im Großen und Ganzen guter Support Cons \- Softwareaktualisierungen oder Serverupdates, die meine Einstellungen beeinträchtigen, ohne daß ich vorab darüber informiert werde - teilweise wechselnde Ansprechpartner im Support Reason for choosing RoomRaccoon \- 3 in 1 Solution für Hotel bzw. Ferienwohnungs Software - vor 5 Jahren noch sehr persönliche und superschnelle Betreuung (leider durch das Wachstum in der Form nicht mehr gegeben Review Source Response from RoomRaccoon November 2, 2023 Dear Frank, First of all, thank you for your continued trust in our services since 2019! We apologise for any inconvenience caused by the product updates. We are working to improve communication in such cases. If you have further suggestions or questions, we are always happy to help. Team RoomRacoon KS Klaus S. Hotelier Hospitality Used the software for: 1-2 years ### "Perfekte Hotelsoftware" October 27, 2023 5.0 Alles in allem sehr gut Pros Die gezielten Einstellungen bei verschiedenen Preisen Cons Telefonischer Support ist schwierig, es ist telefonisch keiner auf die schnelle erreichbar Reason for choosing RoomRaccoon War mit mit den verschiedenen Vaters am sympathisten Review Source Response from RoomRaccoon November 2, 2023 Hey Klaus, Thank you for your positive feedback on our software. We're glad to hear you find it perfect, with targeted settings at different prices. We appreciate your input about phone support and will work on improving our response times. Kind regards, Team RoomRaccoon CM Carina M. Gestor Hospitality Used the software for: 1-2 years ### "Avaliação da RR" August 16, 2023 4.0 Pros Facilidade de uso e integração com as plataformas. Cons Não permite alteração de tarifas usando percentagens pois nao arredonda os valores as unidades.O constante aumento de preço da Room Raccon Reason for choosing RoomRaccoon Por recomendação Review Source Response from RoomRaccoon August 18, 2023 Thank you for taking the time to share your valuable feedback, Carina. We are happy to hear that you find RoomRaccoon easy to use and that the system is well-integrated. Your feedback helps us create a better experience for all of our users. If you have any further suggestions or concerns, please don't hesitate to contact our team. BG Bárbara G. Tourism Manager Hospitality Used the software for: 1-2 years ### "Excelente!" January 24, 2023 5.0 Pros Bastante user friendly. O suporte é excelente. Consideram realmente o nosso feedback.Muitas funcionalidades que facilitam imenso a operação da receção e de quem gere os alojamentos. Cons Falta de integração com SageAlguns aspetos técnicos Reason for choosing RoomRaccoon Relação qualidade-preçoFuncionalidadesPossibilidade de apresentar em calendário unidades de alojamento e eventosUser friendly Review Source Response from RoomRaccoon January 25, 2023 Agradecemos que tenha dedicado o seu tempo para partilhar o seu feedback positivo com a comunidade e connosco, Bárbara. Ficamos felizes em saber que o sistema impactou positivamente o seu negócio e que o nosso atendimento ao cliente está a ser-lhe útil! É um prazer trabalhar consigo e com a sua equipa. AI Adrian I. Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "Conversion Tracking only in premium package" February 28, 2024 2.0 Nope. A tool what makes analytics a premium asset is not to be recommended. I'd change immediately but the \[sensitive content hidden\] doesn't want to change software yet Pros It does what it needs to. Customer service was okay, once you reached someone. Cons If you want ecommerce/conversion tracking you need to have premium. That's absurd and the pricing is steep enough. Review Source Response from RoomRaccoon March 1, 2024 Thank you for sharing your feedback with us, Adrian. We understand that having essential features like ecommerce and conversion tracking restricted to our premium package may seem frustrating. However, we continuously evaluate our pricing structure to strike a balance between offering value to our users and maintaining the sustainability of our services. Regarding your experience with customer service, we apologize for any delays or inconvenience you may have encountered. We're committed to improving our support channels to ensure that our users receive prompt and helpful assistance whenever needed. We genuinely value your business, and we'd be more than happy to discuss your concerns further and explore potential solutions. Please feel free to reach out to our team, and we'll do our best to address your needs. VC Vitor C. Manager Hospitality Used the software for: 6-12 months ### "Very useful and easy to work with" February 8, 2023 5.0 Very good Pros Propierty management and revenue management Cons Connection with Expedia, it fails a lot of times. Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Review Source Response from RoomRaccoon February 15, 2023 Vitor, thank you for your positive feedback! We are happy to hear that you enjoy our property management and revenue management systems. We hope that RoomRaccoon will continue to elevate your hotel operations and performance in 2023. IZ Irene Z. Gerente Leisure, Travel & Tourism Used the software for: 6-12 months ### "Canales saturados ,errores constantes " November 9, 2022 1.0 Horrible Pros La mensajeria,su sencillez de uso Las habitaciones grises Cons No funciona ,errores en el envío de precios Se saturan los servidores y durante tres cuartos de hora no se puede seguir trabajando (solo cambia 60 precios )Resolución de problemas lento o inexistente Review Source SC Stephanie C. hotel manager Hospitality Used the software for: 1-2 years ### "We were looking for an affordable all-in-one solution (PMS, Channel Manager, Booking Engine) " June 19, 2017 5.0 we save so much time and we did not have an overbooking since we use RoomRaccoon which saves a lot of frustration and money Pros It is very affordable considering that you truly get all three hotel systems in one combined, yet the support is great! You can always e-mail or call them at any time! It is easy and the features are made for the needs of a small hotel. You really can see that it was developed by hoteliers who understand the business. Review Source NV Nadine V. Manager Used the software for: Less than 6 months ### "Good service and an easy-to-use system" May 3, 2018 5.0 Pros What I like is that is it simple to use, yet very organized and efficient. I am very happy about the 'book now button' as now guests can book directly on our website without enquiring first. Overall the best thing was the quick response and clear answers you get from customer service, thank you! Cons I found it took a while to set up and add in everything and I was a bit sceptical it was going to be intricate to use but this is not the case now. Review Source BC Bruno C. Reservation Specialist Used the software for: Less than 6 months ### "Very Simple to use! " May 10, 2018 5.0 Pros It just makes it easier to work, combining different channel managers in 1 place, its absolutely amazing! USER FRIENDLY Cons I started using this software recently so i don't have any cons to report. Its a great software... Indeed a MUST HAVE! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.