# Page 2 | RoomRaccoon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is RoomRaccoon the right Hospitality Property Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153249/RoomRaccoon/reviews

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RoomRaccoon

4.2 (72)

[View alternatives](https://www.capterra.com/p/153249/RoomRaccoon/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of RoomRaccoon

## Showing most helpful reviews

Showing 26-50 of 72 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RB

Ralf B.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "RoomRacoon mit Luft nach oben"

May 5, 2025

4.0

Pros

Im Bereich Rechnungen vereinfacht es die Arbeit. Aber mehrere Fehlfunktionen verderben die Lust. Mit internationalen Texten ist alles ok. Details zu Wohnungen auch gut.

Cons

Zu wenige Zahlungsmöglichkeiten. Man reitet auf Systemen, die Deutschland nicht akzeptiert werden. Nur eine Zahlungsmöglichkeit auswählbar: Kreditkarte. PayPal, Apple Pay, Sofort-Überweisung usw. fehlen. Mehrere Fehlfunktionen, Abends sehr langsam, teils nicht zu erreichen.

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Mangelhafte Buchführung und Mahnwesen nicht vorhanden

Review Source

Response from RoomRaccoon

May 15, 2025

Hi Ralf, Thank you for your thoughtful review. It’s great to hear that RoomRaccoon has helped simplify your processes. We also appreciate you pointing out where there’s room for improvement. Limited payment options and performance issues—particularly during peak hours—are valid concerns, and we understand how these can impact your experience. Thanks again for your honest input and for choosing RoomRaccoon.

ER

Elaine R.  
Owner manager  
Hospitality  
Used the software for: 2+ years

### "PMS comments"

February 5, 2025

4.0

I like the product and have been using it for many years. Recently it seems that there have been more errors and i will change my pms provider if this does not improve.

Pros

Seemlessly integrated. Does the job in real time. Offers more services than i use and is constantly adding new services

Cons

Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. It seems like this has been more of a problem over the past month.

Review Source

CI

Christoph I.  
Founder  
Hospitality  
Used the software for: 2+ years

### "A wonderful platform for your independent hotel"

November 20, 2024

5.0

Pros

RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money!

Cons

They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them.

Review Source

SR

Sarah R.  
Partner Growth Manager  
Hospitality  
Used the software for: 1-2 years

### "Great service, product & partner"

November 20, 2024

5.0

Pros

Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach

Cons

Nothing, RoomRaccoon has been a fantastic partner to us

Review Source

SK

Simone K.  
AE  
Hospitality  
Used the software for: I used a free trial

### "Gamechanger! "

November 27, 2024

5.0

What i like most about RoomRaccoon are the smooth and comprehensive features like channel management together with online payment integrations and the tools for sending confirmations and managing bookings in real-time.

Pros

i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills

Cons

the inital onboarding process was a little bit longer than expected

Review Source

LVF

Luisanna Vanessa F.  
Account Executive  
Hospitality  
Used the software for: I used a free trial

### "Great experience!"

November 27, 2024

5.0

Overall my experience has been nothing but short of great, clients are very happy and satisfied with the services provided by the team at RR.

Pros

\- Fast customer reply - Attention to account fom existing clients and new clients - Flexibility and amazing customer support

Cons

From my experience with clients working with them, there was no lowlight i can mention

Review Source

AS

Andreas S.  
Unternehmer  
Hospitality  
Used the software for: 2+ years

### "Sehr gute all-in-one Hotel Software "

June 4, 2024

5.0

Roomraccoon unterstützt eure treuen Kunden, die diese Software nutzen, bezahlen und verbessern, als eine ständige Expansion voranzutreiben auf Kosten des Systems und der Kunden

Pros

Viele Möglichkeiten das eigene Hotel zu verwalten. Der neue Customer Success Manager kümmert sich direkt um seine langjährigen Hotelpartner.

Cons

Bugs. Aber das gesamte Team ist sehr bemüht diese zu beheben.

Reason for choosing RoomRaccoon

beste all in one Hotelsoftware auf dem Markt

Review Source

Response from RoomRaccoon

June 6, 2024

Wir entschuldigen uns aufrichtig für die negativen Erfahrungen, die Sie mit unserem Service gemacht haben, Andreas. Es ist enttäuschend zu hören, dass Sie Probleme mit Bugs hatten und mit unserem Preismodell unzufrieden waren. Ihr Feedback ist für uns sehr wertvoll, und wir nehmen es sehr ernst. Wir würden uns freuen, wenn wir Ihr Anliegen mit Ihnen besprechen könnten, und jemand aus unserem Team wird sich in Kürze mit Ihnen in Verbindung setzen.

BV

Bruno V.  
Socio-Proprietario  
Hospitality  
Used the software for: 1-2 years

### "Excelente suporte e boas funcionalidades"

December 21, 2023

5.0

Como um todo, tem sido uma experiência bastante positiva. Tenho bastante suporte, resolvem qualquer pendência, o valor é justo pelo serviço.

Pros

O suporte ao cliente é muito bom. As funcionalidades são bem úteis e pensadas na experiência de gestão. Bastante customizável e prático de usar.

Cons

As vezes preciso clicar na reserva e depois voltar para ver alguns detalhes (número de hóspedes, valor, informações complementares) que poderiam ser visualizadas passando o cursor em cima. Seria bom que tivessem uma aplicação com algumas funcionalidades de gestão, mas o site é perfeitamente responsivo nos smartphones e tablets, então não chega a ser um problema.

Reason for choosing RoomRaccoon

Valor e funcionalidades que me atendiam. Eu pesquisei outros produtos (não me recordo quais) e o RoomRaccoon atendia melhor minhas especificidades.

Review Source

Response from RoomRaccoon

December 22, 2023

Thank you for taking the time to share your detailed feedback with us, Bruno! We're delighted to hear that you've had an excellent experience with our support and find our features beneficial for your management needs. We appreciate your constructive feedback regarding the reservation details. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We greatly appreciate your support and look forward to serving you even better in the future.

DC

Dennis C.  
Betriebsleiter  
Hospitality  
Used the software for: 1-2 years

### "Fast tadellos"

August 16, 2023

4.0

RoomRaccoon bietet wirklich kleine Häuser eine wunderbare "Rundum Lösung" mit sehr coole Funktionen und Innovationen.

Pros

Ich kann sehr schnell Zimmer reservieren, Preise/Zahlungen anpassen und mit dem Gast kommunizieren. Vor das Ende vom Telefongespräch hat der Gast bereits die Bestätigung/Offerte/Stornierung erhalten.

Cons

Das Repportwesen. Tagesabschluss findet mit Screenshots und keine genaue Zahlen statt. Man kann in der Vergangenheit Anpassungen machen. Schnittstelle mit Gastronovi war sehr mühsam und heute noch unbefriedigend.

Alternatives considered

[Channel Manager](https://www.capterra.com/p/176327/Channel-Manager/)[Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)

Reason for choosing RoomRaccoon

Kosten

Review Source

Response from RoomRaccoon

August 18, 2023

Thank you for your thoughtful review of RoomRaccoon, Dennis. It's fantastic to know that you've been able to efficiently manage room reservations, adjust prices, handle payments, and communicate with guests seamlessly. We understand that the reporting system has been a concern for you. Your feedback is essential, and we're actively working to enhance our reporting capabilities. In fact, we have launched several new reports that should give you a more thorough breakdown of your revenue performance. If you have any more insights or suggestions, please feel free to contact our team.

RT

Remco T.  
Eigenaar  
Hospitality  
Used the software for: 2+ years

### "Slechte klantenservice trekt dit verder goede product diep dal in."

January 11, 2023

3.0

Tijd om een recensie achter te laten. De klantenservice van Roomraccoon is écht een verschrikking (geworden). Alles (zowel ontwikkeling als klantenservice) is verplaatst naar Zuid-afrika. Dat op-zich is geen probleem, maar geen enkele medewerker die je spreekt lijkt inhoudelijk iets te kunnen of mogen doen. Ze zijn afhankelijk van 'product teams', 'leadership teams' of andere mensen die ze slecht zeggen te kunnen bereiken waardoor je effectief tegen een muur praat. Wekenlang. Zonder voortgang.Klantvriendelijk is Roomraccoon allerminst. Wat voorbeelden:- Ze sturen facturen waar met rode letters op staat 'betaal niet, wordt geïncasseerd' naar bedrijven in landen (Zwitserland) waar ze helemaal niet blijken te kunnen incasseren. De incasso mislukt, en vervolgens volgt er geen waarschuwing, nee, ze gooien gewoon je PMS op zwart (7 dagen na verzenden factuur!). Je kunt niet meer bij je reserveringen, je kunt geen mensen inchecken en er kan niet meer geboekt worden, totdat je betaalt. Dat kan enkel met creditcard of bankoverschrijving. Heb je geen creditcard? Gewoon een paar dagen wachten. In de tussentijd deblokkeren? Niet mogelijk.- Een gast is er in geslaagd om via het door RoomRaccoon ontwikkelde boekingsportaal een verblijf te boeken tegen een tarief dat 300 CHF te laag ligt, per nacht, voor 8 nachten. Schadepost 2400 CHF; aantoonbaar niet onze schuld. Roomraccoon is al een maand bezig om überhaupt een inhoudelijke verklaring voor hoe dat kan gebeuren, laat staan hoe lang

Pros

\- Functioneel compleet- Veel integraties

Cons

\- Totaal gebrek aan klantenservice- Significante prijsverhogingen- Geen Open API

Alternatives considered

[Mews](https://www.capterra.com/p/145487/Mews-Commander/)

Review Source

Response from RoomRaccoon

January 12, 2023

Thank you for taking the time to share your valuable feedback with our team, Remco. We strive to provide the best technical support to each and every customer and are sorry to hear that your experience was not up to scratch at this time. We would like the opportunity to make this right, and our Global Head of Customer will be in touch with you shortly.

PH

Philip H.  
Director  
Hospitality  
Used the software for: 6-12 months

### "A good product ruined inept development and inadequate customer support"

January 5, 2022

3.0

The more you get to know it the more you start to identify the shortcomings. How on earth it has won the wards it has is beyond us. Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising

Pros

The user interface is probably the best thing about Room Racoon.

Cons

Unfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst. Their developers and managers are seemingly unable to grasp simple fundamentals of running a hospitality business. The product/company shows all the signs of growing too fast and lacking the necessary infrastructure to support that growth. If you run a simple B&B operation Room Racoon might prove to fit your needs. But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent. Buyer beware.

Reason for choosing RoomRaccoon

See above

Review Source

JLM

José Luis M.  
Recepcion  
Hospitality  
Used the software for: 1-2 years

### "No es oro todo lo que reluce"

July 28, 2023

2.0

Pros

La facilidad y vistosidad del producto!!

Cons

Que no te respaldan ante reservas directas no-show y te retiran el dinero de tu cuenta sin miramientos.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing RoomRaccoon

Por el atractivo de sus herramientas, frente a otras.

Review Source

Response from RoomRaccoon

August 1, 2023

Buenas José, Sentimos mucho que tu experiencia con RoomRaccoon no esté siendo del todo positiva. Nos gustaría ponernos en contacto contigo y poder investigar tu caso a fondo. ¿Podrías crear un ticket a soporte explicándonos la situación? Si ya lo has hecho, te contactaremos en breve. Gracias por tu honesta opinión.

NF

Nacho F.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Gran herramienta todo en uno para la gestion de mis apartamentos"

March 23, 2023

4.0

Estamos muy contentos con el funcionamiento en general, nos ahorra tiempo y ayuda a optimizar los procesos y sacar mas partido y rentabilidad a la empresa.

Pros

Usabilidad, funcionalidades, buen servicio técnico

Cons

Faltan mejoras en el motor de reservas para mostrar el precio con código de descuento, falta mejoras en conectividad (por ejemplo en la notificación de reservas modificadas), añadiría un panel de gestión para que los bookers pudieran gestionar sus reservas (modificar, cancelar, añadir datos...)

Reason for choosing RoomRaccoon

Las funcionalidades que ofrecía se adaptaba muy bien a nuestros requerimientos, el personal comercial y técnico nos aclaró todas las dudas y nos gustó el aspecto del software.

Review Source

Response from RoomRaccoon

March 24, 2023

Buenas Nacho, Gracias por tu valoración. Nos alegra mucho saber que nuestro sistema todo-en-uno te es útil para la gestión de tus apartamentos. Apreciamos tu feedback y tendremos en cuenta tus sugerencias para mejoras en el futuro. No dudes en ponerte en contacto con nuestro equipo de soporte a través del correo contact@support.roomraccoon.com en caos de más dudas o preguntas.  Equipo RoomRaccoon.

FL

Fiona L.  
Accommodation Manager  
Hospitality  
Used the software for: 6-12 months

### "The most user-friendly and modern platform yet!"

January 23, 2023

5.0

Pros

Room Raccoon's best features are its user-friendliness, modernity, connection to our online payment system and other platforms, as well as the constant evolution and improvement.

Cons

The implementation on Room Raccoon to fit our business was not the easiest as we presented the team with new challenges they had not faced yet. I would also suggest improving their customer service for faster answers and help around the clock as hotels run 24/7 and problems, small or big, occur at all times.

Review Source

Response from RoomRaccoon

January 27, 2023

Thanks for sharing such a great review, Fiona! We are happy to hear that you have had such a good experience with RoomRaccoon and that your team enjoy how user-friendly the system is. We strive to provide the best technical support to each and every customer and are sorry to hear that your experience was not up to scratch at this time. We have lots of exciting initiatives in place to help! Feel free to visit the Help Centre – a resource used by RoomRaccoon to provide you with support using a number of articles that give step-by-step guides and tutorials on how to easily navigate the PMS, booking engine and channel manager. Alternatively, sign up for one of our upcoming webinars to learn about how to use our product optimally.

SM

Stephen M.  
Director  
Hospitality  
Used the software for: 2+ years

### "Great"

October 27, 2023

4.0

Pros

all in one hotel/lodge management. great front of house and great back office.

Cons

pricing structure for small lodges like ours. Add ones like extra users which should be basic

Review Source

Response from RoomRaccoon

October 30, 2023

Hey there Stephen, Thank you for your feedback. We appreciate your positive comments about our software. We understand your concerns about our pricing structure, especially for smaller lodges. Your input is invaluable, and we are reviewing our plans to ensure fairness and transparency. We aim to address your specific concern about extra user charges. We value your business and are committed to providing excellent service. If you have any more feedback, please feel free to share. Best regards, team RoomRaccoon

FW

Frank W.  
Inhaber  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Preis-/Leistungsverhältnis stimmig"

October 28, 2023

4.0

Seit 2019 im Einsatz und alles in allem sehr zufrieden

Pros

\- benutzerfreundlich - 99,9% zuverlässig - im Großen und Ganzen guter Support

Cons

\- Softwareaktualisierungen oder Serverupdates, die meine Einstellungen beeinträchtigen, ohne daß ich vorab darüber informiert werde - teilweise wechselnde Ansprechpartner im Support

Reason for choosing RoomRaccoon

\- 3 in 1 Solution für Hotel bzw. Ferienwohnungs Software - vor 5 Jahren noch sehr persönliche und superschnelle Betreuung (leider durch das Wachstum in der Form nicht mehr gegeben

Review Source

Response from RoomRaccoon

November 2, 2023

Dear Frank, First of all, thank you for your continued trust in our services since 2019! We apologise for any inconvenience caused by the product updates. We are working to improve communication in such cases. If you have further suggestions or questions, we are always happy to help. Team RoomRacoon

FD

Frikkie D.  
Bussiness owner  
Hospitality  
Used the software for: 2+ years

### "The best choice you will make"

June 19, 2023

5.0

We had the best experience with RoomRaccoon.

Pros

Innovation. Integration with Xero Accounting. Immediate reports.

Cons

The ticket proses in the helpline takes to long

Review Source

Response from RoomRaccoon

June 21, 2023

Hey there, Frikkie! Thank you for sharing such positive feedback with the community. We're thrilled to hear that RoomRaccoon brings you the innovation and efficiency you and your business need. On the other hand, our support team works very hard to get to all the tickets daily and help as many hoteliers as possible. We are sorry if that process takes a bit longer sometimes. Thanks again for your review, and have a great day further!

PC

Patricio C.  
proprietario  
Hospitality  
Used the software for: 2+ years

### "Excelente software, com muito bom apoio tecnico"

February 9, 2023

5.0

Como tenho outras atividades, e muitas vez não consigo estar no alojamento para os check in. A roomraccoon dispõe do check in on line e pagamentos, o que me simplifica o processo.O envio tambem ao sef e ao ine, é uma maravilha, tal como os recebimentos das reservas

Pros

recurso como o envio do relatorio do ine, envio dos email aos hospedes, faturação, Sef, muito facil depois de assimilar como fonciona, de criar reservas. Programa muito completo, o que me tira bastante preocupação e trabalho.

Cons

Este software satisfaz me bastante, muito completo. O ideal para a minha estrutura de empresa. Só acho um pouco caro em relação a concorrência.

Reason for choosing RoomRaccoon

Por ser dos mais completos

Review Source

Response from RoomRaccoon

February 15, 2023

Thanks for sharing such a great review, Patricio! We are happy to hear that RoomRaccoon has elevated your property's operations with handy tools like online check-in, guest communication, and invoicing. We are delighted to work with you and hope our system continues to bring value to your business.

WK

Wim K.  
owner  
Hospitality  
Used the software for: 2+ years

### "Needs improvement"

June 10, 2021

2.0

We've been working with RoomRaccoon since the beginning, but they still haven't solved all the start up issues. For smaller hotels / B&B's without a restaurant I guess it is a suitable product, but when it's a bit more complicated than just rooms to sell they unfortunately still have a long way to go.

Pros

This PMS is very user-friendly and is easy to set up.

Cons

The software has a lot of flaws that they are still working on, while their fee is relatively high.

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Cubilis is an older system and works really good, but the interface and set up are also outdated. Cloudbeds has a lot of potential, but is very difficult to use and a bit complicated.

Review Source

AN

Anina N.  
Guesthouse Manager  
Hospitality  
Used the software for: 2+ years

### "Room Raccoon simply the best"

October 27, 2023

4.0

In general good support

Pros

Easy to use and definitely good support when a problem arises.

Cons

Not really. We are quite satisfied with the product

Review Source

Response from RoomRaccoon

October 30, 2023

Hey Anina, Thank you for your kind words and positive feedback. We're thrilled to hear that you find RoomRaccoon easy to use and that you've had a positive experience with our support team. Your satisfaction is our priority, and we're delighted that you haven't encountered any major issues. Warm regards, Team RoomRaccoon

ME

Maria E.  
Director of Sales & Marketing  
Hospitality  
Used the software for: I used a free trial

### "Only in trial phase, so happy to review later again"

May 12, 2023

5.0

Easy to use, easy to understand, modern, well-structured, saving time and energy

Pros

As overall: easy to use, easy to understand, modern, well-structured, saving time and energy

Cons

Used a more complicated program earlier, so still need some time to believe that do not need to over-administrate things :) However true that some features need to be tailor-made (eg. right now, system cannot offer same child ages as I need to report to authorities, so manual adjustment is still needed > but I know development is already on the way).

Reason for choosing RoomRaccoon

CloudBeds was the only real competitor but they are not yet in Croatia, others offered less in general (either worse price-value ratio, or on-prem only, or no such strong tech background, or not effective sales communication)

Review Source

Response from RoomRaccoon

May 15, 2023

Hey Maria, this review is all we needed to hear today! Thank you for sharing your valuable feedback with our community. We'll keep working on exciting and useful features to continue elevating your business!

SC

S. C.  
front-office  
Hospitality  
Used the software for: 6-12 months

### "We searched a long time for a PMS made for small hotels. Very satisfied with RoomRaccoon"

July 14, 2016

5.0

We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.

Pros

When we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made. RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved. When I contacted them they set up a fully functional demo for me pre-filled with my rooms, rates and package deals (must have taken them some time :)). This made understanding the system and using is right away was very easy. Important to me is also that I can manage everything myself without having to pay a developer or sign a service contract. There are many features just made for small hotels. The overview of your reservations, for instance, is much bigger and contains more information about the reservation. Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices). Now, we do not have to make a single invoice in Excel any longer. It simply is a matter of hitting the print button! What a change... I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.

Cons

The system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.

Review Source

DV

Dane V.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "All-in-One, GREAT PMS System"

January 12, 2023

5.0

Pros

Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge.

Cons

This is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly.

Alternatives considered

[protel PMS](https://www.capterra.com/p/83669/protel-PMS/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/)[Nebula](https://www.capterra.com/p/182533/Nebula/)

Reason for choosing RoomRaccoon

The innovative features and customer support

Switched from

[NebulaPMS](https://www.capterra.com/p/123266/Apex-Property-Management-System/)

We needed to move away from a service based system and also wanted something a bit more innovative.

Review Source

Response from RoomRaccoon

January 16, 2023

Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business.

AG

Arturo G.  
Director  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Excelente herramienta de trabajo que agiliza y optimiza la gestion y operativa diaria. "

March 23, 2023

4.0

Mi experiencia en general es muy positiva, nos ayuda a todo el eqiupo a mejorar e identificar algunos errores rapidamente ofreciendo solucion.

Pros

Su facil manejo en algunas areas y el soporte brindado. Su ayuda al entendimiento y planificacion de precios y tareas para la gestion de mi establecimiento.

Cons

Los problemas de sincronozacion en algunos momentos, respuestas que se demoran mas de lo normal en algunos casos.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing RoomRaccoon

Referencias, trato personal y directo, precio.

Review Source

Response from RoomRaccoon

March 24, 2023

Buenas Arturo, Muchas gracias por tu valoración. Estamos encantados de escuchar que nuestro sistema te ayuda a agilizar la operativa diaria y a mejorar le rendimiento de tu equipo. No obstante, seguimos trabajando duro para poder ofrecer el mejor servicio posible, así que agradecemos tu sinceridad y feedback positivo. Equipo RoomRaccoon.

LA

Lou A.  
Gerante  
Hospitality  
Used the software for: 6-12 months

### "Utilisation pour une auberge"

August 22, 2023

5.0

Très bonne expérience globale

Pros

L'avantage est d'avoir une visibilité claire des arrivées et des départs. Facilité dans le renseignement des paiements. La réservation en ligne et la possibilité de coupler à d'autres plateformes de réservation.

Cons

Pas vraiment adapté à des auberges de jeunesse avec des lits en dortoirs. Plus adapté à des hotels avec des chambres en location.

Review Source

Response from RoomRaccoon

August 25, 2023

Thank you for taking the time to share your positive feedback with the community and us, Lou! We are happy to hear that you have had such a great experience with our software despite the cons. We are always evolving and developing new tools and functionalities to meet the needs of our hoteliers.

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