# RealTimeCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealTimeCRM the right CRM solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153268/RealTime-CRM/reviews --- RealTimeCRM 5 (13) [View alternatives](https://www.capterra.com/p/153268/RealTime-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RealTimeCRM Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ian R. Technical Sales Consultant Internet Used the software for: Less than 6 months ### "Perfect for businesses of any size" June 11, 2018 5.0 Ease of day to day working! Simplicity in getting to my data, ability to act under GDPR regulations without additional procedures. Pros I have trialled a selection of CRM products over the last 6 months and have found none of them to tick all the boxes with simplicity, working out of the box, ease of operation and at the right price point. This product ticks all of said boxes and then some. We love the product and would recommend it to anyone looking for a CRM solution from 1 to 1000 users and beyond. Cons I haven't seen an API yet, which would be good for implementation with other applications. Although the support is excellent, so we will probably work around this limitation. I will also look to ask for extra options with the price tables. Review Source DA David A. Director Pharmaceuticals Used the software for: 2+ years ### "A valuable team resource, that is simple, reliable, flexible, easy to use and well supported." February 14, 2018 5.0 Accuracy of info. Minimizing admin time Organisation of business development Pros Realtime CRM is simple and intuitive, and has all the functionality one would expect from a CRM system. It operates like it has been designed with the user in mind, with a clear focus on the business objectives, and therefore is not time intensive. It is well linked up - to avoid duplication (so that entries are automatically updated). But most of all I think it is the service and support that marks it out against the bigger systems available. The team are available and accessible, they are flexible and able to understand any issues and have a great customer focused attitude. It is the personal focus, and pragmatic approach that mark out Realtime as an excellent platform. Cons The areas where I could see improvement is in how to build historic analysis, although this is dependent on us being able to define the categories. Currently when trying to analyse history it works well to export to excel and manipulate from there. Review Source MS Maurice S. Publisher Marketing and Advertising Used the software for: 2+ years ### "Value for Money" July 22, 2021 5.0 After learning how to use it been a valuable experience Pros Auto dial out from within CRM and Mobile Cons Could look a bit cleaner tens to look old fashioned Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/) Reason for choosing RealTimeCRM Recommended by mobile/VoIP phone supplier Switched from [ActivTrak](https://www.capterra.com/p/135366/ActivTrak/) Salesforce is too expensive Review Source Response from Cambridge Software July 28, 2021 Thanks for your review Maurice. We act on all of our feedback and, since you joined, have added an easy to follow set of instructions to help people get the most from RealtimeCRM. Thanks for bieng a valued customer. AE Andrew E. Owner Consumer Services Used the software for: Less than 6 months ### "Owner operator No Brainer" December 3, 2020 5.0 AWesome Pros Cloud based, able to access information and the maps feature is awesome Cons I think it is a bit complicated but there again I haven't used it enough so that may be a bit unfair, in reality no cons and would highly recommend it Review Source Response from Cambridge Software December 7, 2020 Glad you are enjoying it Andrew and if you ever need any help with any of the more complex parts our team are here. LR Luke R. Managing Director Construction Used the software for: 1-2 years ### "Excellent product, very easy to use." February 22, 2018 5.0 Pros The fact that it is linked up to Companies House means that creating new companies can be done in seconds. Cons I initially had a few issues with creating lists but the team are very responsive and were able to make the necessary changes almost as soon as I had raised the query. Review Source AF Amy F. Marketing Manager Used the software for: 6-12 months ### "Brilliant, easy to use software supported by a helpful, flexible team" March 5, 2018 5.0 Pros Realtime is intuitive and uncomplicated in terms of user experience, which is key for our team - they actually can and want to use it to make their jobs easier. It is easy to configure to the needs of your own business and crucially if there is something you need to do but can't, the team will work with you to find the best way to get the information you need, whether this is how you use the existing system or any tweaks to the platform. Cons Reporting can be tricky to get the information we would like in terms of opportunities and converted business but this is something we are working with the Realtime team on. Review Source SM Shona M. People Support Manager Used the software for: 6-12 months ### "Such a fantastic, easy system that we could not run the business without!" February 23, 2018 5.0 Pros Where to start!? There are so many excellent features to RealtimeCRM. I enjoy that it keeps me organised, due to everything being in one place! I love that we can direct all communications with clients to the system too and can make notes of all calls and meetings etc too! The system is sophisticated enough to pick up all relevant information about a company and is also GDPR compliant too, which is a huge bonus for us working with large quantities of employee data! The team are sooooo helpful too if we have any queries! Cons Review Source JC Jamie C. Used the software for: 6-12 months ### "Realtime has been a joy to use, very simple and friendly." January 23, 2018 5.0 Pros The simple interface is much less scary than some other CRM systems I've used before. I particularly like the graphical views like the sales pipeline - it makes is really easy to see which deals are most important. Cons Some of our users were confused with the idea of tagging records rather than putting them in "categories". For some people it took a bit of getting used to, but now they have they do really like the flexibility. It can be a small hurdle at first though. Review Source BJ Bill J. Director Used the software for: Less than 6 months ### "Very easy to get started and pleasant to use. It does everything I need at a good price." February 23, 2018 5.0 Saves me time and keeps me on top of sales opportunities. Pros Intuitive to use. Easy to load data from other sources Integrates sweetly with Mailchimp Clean VoIP integration Cons Filtering tools are not as flexible as competitors. I would like to be able to select records using AND & OR conditions and select records which CONTAIN a specific text string. Lack of a "leads" or "enquiries" module. I would like to be able to quickly enter basic data about a new sales enquiry (e.g. company name, person's name, contact details) and the convert the record later into a Company record with an associated Contact and Opportunity. Review Source SB Shaun B. Owner Information Technology and Services Used the software for: I used a free trial ### "Simple and easy to use" November 20, 2018 5.0 Clear, simple pricing allows staff to engage quickly ensuring the sales process benefits both the company and the client. Pros The web interface was clean, simple and easy to use. The process of adding any data was quick and the Dashboard and Favourites views made getting to the information simple. Cons No mobile app. Whilst the web interface works on mobiles, there are a few areas when information is not easily visible. Review Source MD Matthew D. Director Environmental Services Used the software for: Less than 6 months ### "Great product which is continually being developed, practical functionality and amazing support." February 20, 2018 5.0 The main benefit for 1g at the moment is the capability of the scheduler and the project tracker. Pros Realtime has great functionality and is very user friendly. However the best part of Realtime is the fact its continually being developed and offers more functions Cons It would be great if realtime could have more business system functions, i.e. stock control - however i'm sure this will come. Review Source NA Nicholas A. Director Used the software for: Less than 6 months ### "Liked the system at a show, and liked the people who showed me the system" June 29, 2018 5.0 easy to use Pros its is easy to use, and displays well and uses common terminology. I like the clean look of the pages. Its easy to import data, and create user defined contact information. Cons You have to add a company first before you can add a contact, however if you know this, it just becomes the way you normally work. Review Source MB Matt B. Director Used the software for: 6-12 months ### "Simple, but functional with a great team behind it. " February 16, 2018 5.0 Pros The actually simplicity of the product makes it easy to use, but it's not lacking functionally . We used the free user licence for some time and then rolled it out to the rest of our team. Any support/questions have always been answered quickly (and not just an automated response either). Also, not that we are using it at the moment, but there seems like a lot of integration into 3rd party products too. Cons We have had the odd quibble about workflow, however in full credit to them, they have taken on board our feedback and even implemented it, so can't really complain now. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.