Best For

Marketing agencies, marketers, digital influencers who seek to simplify and automate their social media marketing efforts as well as monitor and benchmark against their competitors.

Product Details

NapoleonCat is a social customer care and marketing solution. It enables agencies, marketers and business owners to: - manage multiple social media channels - automate customer service - analyze marketing results - monitor and benchmark against competitors - collaborate within teams - automate reporting processes. NapoleonCat currently integrates with Facebook, Messenger, Twitter, Instagram, LinkedIn, YouTube, and Pinterest.

Contact Details

Napoleon

https://napoleoncat.com/

Founded in 2013

Located in Poland

Social Media Inbox
Automoderation
Analytics
Publisher

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

NapoleonCat Features

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Audience Targeting
Brand Tracking
Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Sentiment Analysis
Social Media Monitoring
Task Management
Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Lead Attribution
Multi-Channel Data Collection
Post Scheduling
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

NapoleonCat Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

Showing Most Helpful

Showing 23 of 23 reviews

Showing Most Helpful

Showing 23 of 23 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Computer Software, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 12, 2018

“Suprisingly Simple Solution to Manage Dark Posts”

ProsI managed social media for a B2B software company and was tasked with managing responses to our Facebook ad comments. After a couple of issues with not finding comments quickly enough, I went in search of a software that would send me email notifications when comments were left on dark posts--and found NapoleonCat to be the perfect solution. The cost is reasonable and I never had an issue with getting the notifications in a timely manner.
ConsIt can be difficult to navigate the product. It has gotten better since I first started using the software, though.
Reviewer Source 
Source: Capterra
February 12, 2018
aleksander l.
Managing Director
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
April 10, 2017

“great tool for social media managers”

OverallWe have purchased Napoleon due to several social media projects run at the time. It was well spent money, although the product is not the cheapest one. Intuitive interface, fast help desk and crystal reports make this app worth every penny. Strongly recommended!
ProsIntuitive navigation, almost errorless app, very helpful and fast help desk.
ConsPrice might be a bit lower, however... cheap looks and works cheap.

Vendor Response

By Napoleon on April 10, 2017
Thanks for your review Aleksander :)
Source: Capterra
April 10, 2017
Anna L.
Creative Director
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
April 27, 2017

“Highly recommend!”

OverallI've been using Napoleon since 3 years. Never find better tool for social media analyzing, planning and moderating. Great support and easy use.
ProsEasy use, features
Cons-

Vendor Response

By Napoleon on June 28, 2017
Anna, thank you so much for sharing your opinion. We really appreciate it and we're happy you've found our tool so helpful :)
Source: Capterra
April 27, 2017
Barbara K.
Marketing Manager
Marketing and Advertising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 17, 2019

“Social Media For Learners”

ProsThere's a lot of knowledge in the program. It's good for people starting out on social media marketing who need to be self starters.
ConsThe user you assign it to can't be an idiot. It's not idiot-proof. A smart person will do wonders with it though.

Vendor Response

By Napoleon on April 18, 2019
Barbara, thanks for your review. We appreciate the feedback a lot.
Reviewer Source 
Source: Capterra
April 17, 2019
Gosia W.
Customer Experience Specialist
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
February 7, 2018

“I use Napoleoncat daily and I am liking it, even managed to recomment it once to a friend!”

ProsI started using Napoleoncat very 'urgently' after a colleague left our company, I had no experience and nobody to show the app to me. It was so easy to use, that I was able to work with it anyway. Once I had a question and the support offered me a skype lesson about the app, that was very helpful.
ConsI would really appreciate, if the app could also gather comments from the Instagram ads, it is the only thing I am missing now!
Reviewer Source 
Source: Capterra
February 7, 2018
Artur Z.
Account Manager
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
February 2, 2017

“Nice and smooth! ”

OverallQuite nice tool for comprehensive analysis - many features, complex statistics. Auto-moderation tool for FP - perfect :) Highly recommended!
ProsAuto-moderation tool and complex data analysis option.
ConsPublishing tool.
Recommendations to other buyersMaybe work on graphic design? It's quite simple, but better graph could improve that tool to a better place for work :)

Vendor Response

By Napoleon on April 5, 2017
Artur, thanks for sharing your opinion. We appreciate it. And we're working hard on providing even more value to our users, including a sleeker publisher.
Source: Capterra
February 2, 2017
Verified Reviewer
11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 7, 2018

“easy, useful, reliable”

Overall- Fast moderation - Great raports - New opportunities
ProsIt's very useful tool when it comes to manage moderation in Social Media. Both customer service and support are very helpful and friendly.
ConsThe application still needs to be upgraded in few things that Facebook provided lately (eg. group moderation for companies), sometimes it takes too much time to provide needed changes.
Reviewer Source 
Source: Capterra
February 7, 2018
Verified Reviewer
Internet, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 7, 2018

“Very user friendly and support team is great at helping out.”

ProsIt's an easy way to monitor the social accounts that we have. The support team is superb at answering and helping us figure out any problems.
ConsLoad time on comments can be slow. Not great if you want to see comments by post. Unable to capture all comments on certain ads to send to team if they need feedback.
Reviewer Source 
Source: Capterra
February 7, 2018
Magdalena S.
Senior Key Account Manager
Marketing and Advertising, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 27, 2017

“Great tool to manage and analise your social media”

ProsWe've used other platforms and after trialing NapoleonCat for the last month we've decided that this tool is the most comprehensive one. It is extremely simple to use and have excellent customer service. Implementation was smooth, we've had full support. Good value for money.

Vendor Response

By Napoleon on June 28, 2017
Magdalena, thank you very much for sharing your opinion :)
Source: Capterra
June 27, 2017
Mariusz G.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 8, 2017

“Great tool and excellent customer support”

OverallNapoleoncat is an intuitive and powerfull tool supporting our social media efforts. On our way to this tool we tried many tools available on the market. Without a doubt this tools is one of the best we've tested. What's more they have great customer support that responds faster than you can type... Keep it up!
ProsEase of use Great customer support
ConsIt's not cheap ...

Vendor Response

By Napoleon on April 5, 2017
Thanks Mariusz for your kind words. We appreciate it!
Source: Capterra
March 8, 2017
Avatar Image
Artur J.
Search Engine Optimization Specialist
Marketing and Advertising, Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
January 31, 2018

“I used the trial period and I have to say that it's one of the best tools out there”

Pros- Number of features - Many additional data and metrics given - Additional resources and free tools provided by creators
Cons- The price is way too high. With that kind of pricing there is no place for freelancers and people using social media not as a source of income.
Reviewer Source 
Source: Capterra
January 31, 2018
Dhiraj C.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 6, 2017

“moderation tool for facebook ads”

OverallAwesome tool to monitor your facebook ads campaigns, moderate the comments posted on it, the best thing is that comments trigger real time alerts and you can act on them. Perfect tool for managing comments on your facebook page/ads.
ProsAwesome tool to monitor your facebook ads campaigns, moderate the comments posted on it, the best thing is that comments trigger real time alerts and you can act on them. Perfect tool for managing comments on your facebook page/ads.
Consnone in particular

Vendor Response

By Napoleon on April 5, 2017
Dhiraj, thank you very much for sharing your opinion :)
Source: Capterra
February 6, 2017
Ola K.
Senior PR Specialist
Venture Capital & Private Equity, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 8, 2019

“Highly recommended for PR industry”

OverallReporting, save time, easy analysis.
ProsNapoleonCat is a tool with many possibilities. In one place I can manage a lot of social media platforms. It helps me to save a lot of time.
ConsI haven't meet any issues for this moment.
Reviewer Source 
Source: Capterra
August 8, 2019
Pragya S.
KOL Manager
Apparel & Fashion, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
February 7, 2018

“User friendly”

ProsAll message and links get on one platform which is very comfortable best thing can put keywords and short out less massage.
Consif possible message should be in sync with relative conversation and for reference a small picture as well.
Reviewer Source 
Source: Capterra
February 7, 2018
Marta R.
Junior PR Specialist
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
June 13, 2019

“Very effective tool for managing social media accounts”

ProsNapoleonCat is simple and transparent tool. I can moderate all accounts in one place.
ConsI've never had problems with NapoleonCat.
Reviewer Source 
Source: GetApp
June 13, 2019
Jessica S.
Associate Digital Strategist
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
February 15, 2018

“We found Napolean Cat to be very helpful in assisting with finding data analytics for our project,”

ProsI liked the ability to adapt visuals of up to date algorithms to my project, allowing me to provide backed evidence to my insights. It was very easy to gather the needed information I was looking for to apply to my client's project, for a very good cost.
ConsWhen using NapoleanCat some of the interfaces within the platforms weren't universal and found ourselves bumping into the wall's of NapoleanCat's limitations a couple times throughout our project.
Reviewer Source 
Source: Capterra
February 15, 2018
Maciej K.
SEM Manager
Internet, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 27, 2017

“Great software - time saver for analysts.”

ProsNapoleonCat is a great tool. It works very well for our company in managing different social media channels and analysis. All data could be exported to xls or to custom pdf report. If we have any questions or want to customize the tool - customer team is always fast and helpful.
ConsThey are making product improvements all the time. Access to historical data is limited, but this is a common issue for the tools in this category.

Vendor Response

By Napoleon on June 28, 2017
Maciej, thanks for sharing your opinion. We appreciate it :)
Source: Capterra
June 27, 2017
Maciej M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
April 10, 2017

“I don't like cats except NapoleonCat”

OverallI run an agency offering social media services. I have been using NapoleonCat for 8 months, and thanks to it my work has been improved. User interface became more friendly after last update. Client's support is good, price is reasonable, and that makes NapoleonCat one of the best in category.

Vendor Response

By Napoleon on April 10, 2017
Maciej, thanks for your honest review! We appreciate it and we're glad you found our recent update helpful.
Source: Capterra
April 10, 2017
Spencer C.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
February 2, 2017

“Amazing tool, best customer service out there”

OverallOur team was searching for an analytics tool to track specific hashtags across various social channels. We couldn't be happier with the customer service and fast turn around here. Looking forward to working with the platform and team again in the near future.

Vendor Response

By Napoleon on April 5, 2017
Spencer, thanks for your kind words. Happy we could help you and we're looking forward to having you back on board again soon :)
Source: Capterra
February 2, 2017
Verified Reviewer
1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
February 8, 2018

“Fairly easy to use, good with Facebook content, but limited in overall capabilities.”

OverallWe did use NapoleonCat on two client-facing projects and did gain useful insights on Facebook usage, engagement, content engagement and content posting attributes.
ProsEasy to upload profiles and create projects. Useful data outputs and visualizations. Visuals easy to download. Fairly intuitive to use. Good Facebook data. Attentive customer service.
ConsLimited data sets and capabilities. Really it's only or mostly useful as a Facebook tool. It's not very useful for other social platforms. Historical data is very limited on Twitter.
Reviewer Source 
Source: Capterra
February 8, 2018
Ola K.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Reviewer Source 
Source: GetApp
March 21, 2019

Reviewer Source 
Source: GetApp
March 21, 2019
Spencer C.
Account Manager
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
May 11, 2017

“Very reliable technology and great customer service. ”

ProsI like how you can really track everything you need from one platform. The customer service is also so reliable and helpful... its nice to know you are getting full support

Vendor Response

By Napoleon on June 28, 2017
Spencer, thank you so much for your opinion :)
Source: Capterra
May 11, 2017
Diana P.
Marketing & PR Manager
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
June 11, 2019

“Is simple and helpful tool to monitor profiles in social media.”

ProsNapoleonCat has transparent interface and friendly customer service.
Cons I didn't have unpleasant experiences with this tool.
Reviewer Source 
Source: GetApp
June 11, 2019