# NapoleonCat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NapoleonCat the right Social Media Marketing solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153316/NapoleonCat/reviews --- NapoleonCat 4.7 (84) [View alternatives](https://www.capterra.com/p/153316/NapoleonCat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NapoleonCat Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Sanket Y Project ManagerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “The best thing about NapoleonCat is its unified inbox, which makes it very easy to keep track of comments, messages, and reviews on all platforms.“ March 25, 2026 Sanket Y Project ManagerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “Also, the prices might not be right for small teams with tight budgets.“ March 25, 2026 Sanket Y Project ManagerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “The automation features take care of boring tasks, which saves a lot of time.“ March 25, 2026 KK Krystyna K Community ManagementMarketing and Advertising, 10,001+ employeesUsed the software for: Less than 6 months. “It often disconnects with Instagram accounts and makes it impossible to manage IG comments.“ October 10, 2023 Felix Daniel G CEOInternet, 2 - 10 employeesUsed the software for: I used a free trial. “I like that the inbox allows me to have a clear view of all my interactions and messages on my social profiles, which allows me to respond in a timely and efficient manner.“ July 28, 2023 KN Katarzyna N social media specialistMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “I don'tt have enough data to analyze the period of the whole month (30-31 days).“ August 28, 2023 AS Aleksandra S senior social customer care specialistOnline Media, 10,001+ employeesUsed the software for: 1-2 years. “The tool meets the needs of the modern facilitator, makes the work easier and makes the brands we serve satisfied with the quality of customer service we deliver with the tool.“ October 20, 2023 UC Urszula C Junior international ModeratorMarketing and Advertising, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Sometimes comments are delayed (from few hours to few days), thet my reaction can’t be on time“ October 10, 2023 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sanket Y. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Helpful Tool for Streamlining Social Media Work" March 25, 2026 5.0 NapoleonCat makes it easier to handle multiple social media accounts by combining all of your messages, comments, and reviews into one inbox. This helps us answer questions more quickly, stay organized, and not miss anything. Because of this, our team saves time, gets more people involved, and stays active on all platforms. Pros The best thing about NapoleonCat is its unified inbox, which makes it very easy to keep track of comments, messages, and reviews on all platforms. The automation features take care of boring tasks, which saves a lot of time. The analytics give you clear information that helps you get more people to interact with your content and do better on social media overall. Cons One bad thing about NapoleonCat is that the interface can be a little too much at first, especially for people who are new to it. It takes a while to get the hang of all the features. Also, the prices might not be right for small teams with tight budgets. Review Source KB Karolina B. Social Media & Digital Coordinator Retail Used the software for: 1-2 years ### "The Essential Tool for Social Media Management" January 18, 2023 5.0 Overall, NapoleonCat is a great tool for managing multiple social media accounts. Its features make it easy to keep track of all your accounts and posts, as well as scheduling posts and engaging with customers. While the pricing plans may be a bit expensive, the features and usability make it worth the cost. Pros NapoleonCat is an invaluable tool for managing multiple social media accounts. It's easy to use, and the intuitive dashboard makes it simple to keep track of all your accounts and posts. It's a great tool for scheduling posts and managing interactions with customers. Cons While the features of NapoleonCat are great, the pricing plans can be a bit steep. Some features that would be helpful such as post analytics and the ability to monitor conversations are not included in the basic plans. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) NapoleonCat stands out from its competitors with its intuitive dashboard and easy-to-use interface. Furthermore, its comprehensive feature set allows for deep customization and detailed analytics. Overall, NapoleonCat is the perfect tool for managing all your social media accounts in one place. Review Source Response from Napoleon February 10, 2023 Thank you Karolina for your review and for sharing your experiences! It's amazing to see you liked working on NapoleonCat! Especially, that you find us useful while managing communication with users! :) If you work in a team, you might find this video about Workspaces valuable: https://www.youtube.com/watch?v=RiX2nVKefyA If we can support you in any way, please let us know. :) All the best, Ewa JRJ Jessica Rosmaureena J. Student psychologist E-Learning Used the software for: 6-12 months ### "Friendly tool" June 1, 2026 5.0 Pros I like the collaboration features that allow team members to discuss popular posts, share custom reports, and plan campaigns together. These features help teams make decisions faster and save valuable time. Additionally, the tool remains affordable, making it a cost-effective solution for businesses looking to improve teamwork and productivity. Cons It is quite user-friendly, and you don't have to struggle with navigating it. Even at first glance, the interface is intuitive, making it easy to get the hang of it quickly and start using its features effectively. Review Source AW Aleksandra W. Communication Manager Marketing and Advertising Used the software for: 2+ years ### "My review" October 10, 2023 3.0 Useful and probably the best tool for moderating social media profiles Pros It is easy to use, intuitive, and facilitates monitoring and moderation of mentions from several different websites simultaneously. Cons No possibility of liking a comment, no possibility of analysis in the case of YouTube, no possibility of verifying data in the case of YouTube for a period longer than 30 days, no connection to the X website. Review Source Response from Napoleon October 16, 2023 Hi Aleksandra, Thank you for sharing your review about NapoleonCat! It really means the world to us! I want to assure you we are working hard to fix some of the cons you've mentioned. I hope they will be in the past pretty soon. In the meantime, if I can support you in any way, please let me know. Best, Ewa from NapoleonCat WB Wojciech B. Owner & Founder Marketing and Advertising Used the software for: 2+ years ### "NapoleonCat - Place where work is getting easier. " August 17, 2020 5.0 NapoleonCat helps us every single day with delivering high standard of our services. Moderating, reporting was never easier, and we we used to subscribe other similar SaaS's. Pros Customer service is excellent. Even if we don't know how to manage some issues, heroes from NC are always there. NC is also incredibly easy to implement for a begginers workers/users. Everything is on place, very intuitive. Cons It loses connection with Facebook pages from time to time. But it's extremely easy to reconnect. Alternatives considered [Buffer](https://www.capterra.com/p/143492/Buffer/)[Kontentino](https://www.capterra.com/p/152937/Kontentino/) Reason for choosing NapoleonCat Due to arguments I mentioned above. Switched from [Sotrender](https://www.capterra.com/p/156307/Sotrender/) Our test proved us that NapoleonCat will be more comfortable to use. Review Source David C. CMO Information Technology and Services Used the software for: Less than 6 months ### "Great alternative to Buffer" July 30, 2020 5.0 Overall, I could definitely recommend NapoleonCat to other SaaS businesses looking to cover all things social media in 1 app. I especially like the inbox/commenting feature to be able to see and reply to messages and comments. Instagram scheduler is also one of my favorites! Pros For a SaaS like CloudTalk, social medias aren't the #1 priority but still they play an important part in the marketing mix. That's why we've decided to look for a solution to manage our social media accounts more efficiently. Obviously Buffer was our initial choice but when looking more into alternatives, we found NapoleonCat to be the perfect fit. Cons It's hard to think of something that I dislike. All is looking very promising so far. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing NapoleonCat Better price and support. Switched from [Buffer](https://www.capterra.com/p/143492/Buffer/) Better features, more complex, yet better price Review Source Response from Napoleon August 4, 2020 David, Thank you so much for this amazing review :) Felix Daniel G. CEO Internet Used the software for: I used a free trial ### "A revolutionary experience" July 28, 2023 4.0 This social media management tool has greatly simplified my work and greatly improved the efficiency of my team. Pros I like that the inbox allows me to have a clear view of all my interactions and messages on my social profiles, which allows me to respond in a timely and efficient manner. Cons Sometimes I find it a bit cluttered and difficult to navigate. Review Source Response from Napoleon October 11, 2023 Dear Felix, Thank you for taking the time to review NapoleonCat. It's great to hear you find our Social Inbox so useful and effective :) We're continuously working on making the user experience better. Warmly, Kasia Wojciech K. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Essential tool for social media in 2024!" July 15, 2024 5.0 Pros \- User-friendly interface - AI assitant helps with captions - Comprehensive analytics - Super easy to setup overall, NapoleonCat makes life soo much easier Cons nothing! I wish more tools would be as easy to use as NapoleonCat Review Source Response from Napoleon July 18, 2024 Dear Wojciech, thank you for taking the time to review NapoleonCat! We're delighted to hear about your positive experience. Sebastián A. Analista de RH Hospitality Used the software for: Less than 6 months ### " All your networks in one place" February 23, 2021 5.0 In general, my experience has been good, it has allowed me to better organize my communication strategies and it has allowed me to better delegate projects to my team, lightening the workload and improving the organization's communication campaigns. Pros What I like the most about this platform is the diversity of options it offers you to connect your networks, from being able to respond to the different messages in your inbox and publications to being able to analyze the metrics of your campaigns, it also allows you to organize your content by projects and assign your team members to each one, so it lightens your workload and helps you streamline your campaigns. Cons What I like the least is the distribution of the tools in the interface, it can be confusing and this for new users is a barrier to be able to make the most of its functionality, it can also encourage your work while you get used to it. Review Source Rafa K. Product Marketing Manager Computer Software Used the software for: 6-12 months ### "Great social media management app" September 29, 2020 5.0 We use this tool to manage all our social media business accounts. With its’ analytics it’s so much easier to adjust our current strategy to constantly changing needs and preferences. Pros Analytics feature which helps us to measure our progress and analyze results on different social platforms. It gives us valuable insights so that we can regularly improve our current strategy and adjust it to a specific channel. Cons I can't find anything I dislike. Overall it's a great product. Review Source JG Jolanta G. Social Media Moderator Marketing and Advertising Used the software for: 2+ years ### "A great tool for managing social media channels" October 14, 2023 5.0 Using NapoleonCat, I can quickly respond to questions or comments added by users. Pros NapoleonCat is a tool in which you can simultaneously plan posts for publication in a transparent calendar and moderate social media such as Facebook, Instagram, or LinkedIn. You can directly reply and react to user messages, comments under posts or stories. Cons It's a pity that the tool has not been integrating with Twitter for some time now. Review Source Response from Napoleon October 18, 2023 Hi Jolanta, Thank you for sharing your review! This really means the world to us. We're sorry about Twitter, too. Yet, who knows, maybe X will be more merciful to us in the future. :) If we could be of any help, don't hesitate to let me know. :) Best, Ewa JH Julia H. Social Customer Care Specialist Consumer Services Used the software for: 1-2 years ### "Everything you nedd" October 7, 2023 5.0 This tool is very helpful in tracking, replying and tagging messages from groups of people. I really like the report creation function. Pros This product is definitely easy to use, all functions are clear. The analysis and report creation function is well done logistically. I haven't encountered any major errors on the website, and if there were any minor errors, the Customer Service quickly showed me how to fix them. Cons When we have a larger number of messages in Inbox, scrolling them causes jamming. The phrase search function sometimes does not work, even though I know that a given phrase is in the archive. Review Source Response from Napoleon October 12, 2023 Dear Julia, Thank you for taking the time to review NapoleonCat and share your experience. We're happy to hear you like the tool, and that you haven't experienced any major problems. At the same time, we apologize for the minor inconvenience. We constantly try to improve the overall performance of our tool. Whenever you encounter problems, please let us know via chat, and the team will help you as fast as they can. Warmly, Kasia PW Paula W. Digital Project Manager Online Media Used the software for: 1-2 years ### "Out of all the tools for Social Media I like this one the best" October 24, 2023 5.0 I use NapoleonCat mostly for community management and engagement analysis - for this the platform is perfect for me as it is easy to use and navigate and the analysis tools meet my needs. Pros It is very easy to use and there is little need for introduction to the program for new employees which I value as a Project Manager. The dashboard is easy to navigate and features are intuitive. The analysis part is also aligned with my needs and is always ready and quick to use and get the data I need. Cons They introduced TikTok quite recently and integration with this platform could be smoother, there are still a few bumps visible but I am confident they will resolve any remaining issues. Review Source Response from Napoleon November 2, 2023 Hi Paula, Thank you for sharing your review. It really means the world to us! I'm sorry you've experienced some bumps on the NapoleonCat-and-TikTok road. We work hard to make our tool work smoothly, and hopefully, you're gonna notice it yourself. :) In the meantime, please feel free to reach out if you need any support. Or you wanna chat about SMM work perks and.. well, not-only-perks. ;) Best, Ewa KK Kasia K. Community Moderator Marketing and Advertising Used the software for: 2+ years ### "Best content and social media manager " October 10, 2023 5.0 NapoleonCat is the best tool to manage your social media. It allows you to manage several social media profiles at one place and it makes scheduling your posts and keep your conversations easy and enjoyable. Pros NapoleonCat gives you a possibility to manage several profiles in one place, which makes it easy to keep track on all your content and community goals. Cons The mobile app need some work, but we were assured it's under construction and new version will be published soon. Review Source Response from Napoleon October 16, 2023 Hi Kasia Thank you for sharing your review about NapoleonCat! It really means the world to us! I want to assure you we are working hard to fix the app issues you've mentioned. I hope they will be in the past pretty soon. In the meantime, if I can support you in any way, please let me know. Best, Ewa from NapoleonCat AZ Aleksandra Z. Social Media moderator Banking Used the software for: 2+ years ### "Easy to use" October 6, 2023 5.0 I've been using it for many years and I still really like it ;) Pros It's user friendly, easy to use.No big issues durung all this years. Cons Sometimes there are some problema, but support works really fast. Review Source Response from Napoleon October 12, 2023 Dear Aleksandra, Thank you for taking the time to review NapoleonCat. We're thrilled to hear positive feedback from a long-term NapoleonCat user. We strive to constantly improve the performance of our tool and prevent any bugs or inconveniences. We're glad you haven't experienced major problems with the tool. Warmly, Kasia JR Jakub R. International Social Customer Care Manager Marketing and Advertising Used the software for: 1-2 years ### "Multi-channel management greatness" October 6, 2023 4.0 It's aggregating all the Client's profiles in one place thanks to which, the Team is able to operate from one Social Media hub. This saves plenty of time and allows us to concentrate all the data needed for further analysis. Pros Quickness in Helpsesk's responses. META's changes occur without an information ahead, but NC's Team takes care of them immediately when they appear. Thanks to that, we didn't have any major problems with service delviery yet. Cons META's constraints crashing the tool's flow. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[Emplifi Social Marketing Cloud](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/) Review Source Response from Napoleon October 12, 2023 Dear Jakub, Thank you for taking the time to review NapoleonCat. We appreciate your kind words! As a third-party tool, we're dependent on social media platforms. We're happy to hear that despite some unexpected changes, you didn't experience any major problems. Keep up the good work, and we'll continue to deliver timely support :) Warmly, Kasia SM Sylwia M. Social Customer Care Specjalist Online Media Used the software for: 2+ years ### "I really like working with NapoleonCat. It makes my daily work very easy. " October 16, 2023 4.0 Pros I like the fact that the messages I need to respond to are organized. I appreciate that this tool makes the process of creating a monthly report very easy. Cons I don't like the way private messages are archived. It is very cumbersome. Review Source Response from Napoleon October 18, 2023 Hi Sylwia, Thank you for sharing your review! This really means the world to us. We'll take the "Cons" you mentioned, the archived messages, to our hearts - and a list of product updates! If we could be of any help, don't hesitate to let me know. :) Best, Ewa NapoleonCat Team MM Marta M. supervisor Marketing and Advertising Used the software for: 2+ years ### "NapoleonCat is ok." October 18, 2023 4.0 Pros NapoleonCat is good tool for everyday work. It's easier to manage profiles from one place. Cons Sometimes it gets stuck and analytics data are wrong. Review Source Response from Napoleon October 19, 2023 Hi Marta Thank you for sharing your review. It really means the world to us! Sorry to see you had issues with analytics. We all hope this kind of working bumps will be resolved soon. :) If I could be of any help, just let me know. :) Best, Ewa NapoleonCat Team SG Szymon G. Senior Media Planner Marketing and Advertising Used the software for: 2+ years ### "NC review" October 4, 2023 4.0 It's quite good but there are a lot of small bugs with statistics data. Pros Easy usage of this platform. It is clear and intuitive appearance of the application. Cons bugs, errors, problems with Instagram data, disconnected accounts etc. Review Source Response from Napoleon October 11, 2023 Dear Szymon, Thank you for taking the time to review our tool! We're glad to hear you find NapoleonCat intuitive and easy to use. At the same time, we appreciate your thoughts on bugs and errors, and we'll continue working on enhancing the overall performance of NapoleonCat. Warmly, Kasia UC Urszula C. Junior international Moderator Marketing and Advertising Used the software for: Less than 6 months ### "I recommend NapoleonCat" October 10, 2023 4.0 Pros I use NapoleonCat daily. It is very easy to use for beginner users. It wors intuitive. Has lots of filters that makes it even more easily. Customer service is very friendly and helpful. Cons Sometimes comments are delayed (from few hours to few days), thet my reaction can’t be on time Review Source Response from Napoleon October 12, 2023 Dear Urszula, Thank you for reviewing NapoleonCat and sharing your kind words. We're sorry to hear about the occasional delayed comments. I can assure you that we're constantly working on improving the overall performance of our tool. Whenever you spot a missing ticket, please let us know via chat and we'll do our best to help you as fast as possible. Warmly, Kasia MF Magdalena F. owner Marketing and Advertising Used the software for: 6-12 months ### " easy way to sell and engage" August 5, 2020 5.0 Simple, intuitive, to help build fan engagement, facilitates moderation. Pros Social Inbox is a very intuitive tool, so everyone can handle it. I recommended NapoleonCat to my clients from the hotel industry. There, social media was often handled by receptionists who were great at Social Inbox. They didn't skip comments, and the auto-moderation feature made their work easier. Another advantage is the fact that by moderating communication on the fan page via Social Inbox, we save time and do not waste it on browsing non-work-related information. Cons The application meets my expectations. Review Source Response from Napoleon August 14, 2020 Thanks for your review Magdalena! We're happy we can support you and your team OG Olaf G. Director Marketing and Advertising Used the software for: I used a free trial ### "Not good to use and to expensive " November 10, 2022 1.0 Pros nothing, it is to complicated in my daily work Cons the app offers too few advantages over competing products for normal use to manage my social media activities. And the price is too high compared to the benefit offered. Review Source Response from Napoleon January 9, 2023 Olaf, we're really sorry to see our tool turned out to be too complicated to use in your daily work. Is there a chance you could share information, on which one suits your needs best? All the best, NapoleonCat AL Anna L. Creative Director Marketing and Advertising Used the software for: 2+ years ### "Highly recommend!" April 27, 2017 5.0 I've been using Napoleon since 3 years. Never find better tool for social media analyzing, planning and moderating. Great support and easy use. Pros Easy use, features Cons \- Review Source Response from Napoleon June 28, 2017 Anna, thank you so much for sharing your opinion. We really appreciate it and we're happy you've found our tool so helpful :) BM Brian M. Marketing Computer Software Used the software for: Less than 6 months ### "Finally, a social media tool that lives up to expectations "One social media tool to manage it all"" August 21, 2020 5.0 Pros I'm working in a small marketing team and needed one tool that linked together our social media accounts where I can read & engage with messages / actions without having to switch tabs. I'm really seeing a boost in my efficiency as this single platform allows me to get my work done in less than a few minutes a day. Cons I don't feel that I've been using it long enough to have found any negatives. Review Source KD Kamil D. CEO Internet Used the software for: Less than 6 months ### "Perfect for social media management " October 1, 2020 5.0 This social media automation tool helps us to work much more efficiently as we can use auto-replies and easily distribute really important customers’ inquiries across the team. Pros We use social media as the another customer service channel, so that we receive many similar questions that we used to manage manually so far and were overloaded with answering them. Since we started using NapoleonCat we decreased the time needed to answer our customer. Cons Didn't found anything that I dislike in this software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.