# NapoleonCat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is NapoleonCat the right Social Media Marketing solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153316/NapoleonCat/reviews

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NapoleonCat

4.7 (83)

[View alternatives](https://www.capterra.com/p/153316/NapoleonCat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of NapoleonCat

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

Sanket Y

Project ManagerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years.

“The best thing about NapoleonCat is its unified inbox, which makes it very easy to keep track of comments, messages, and reviews on all platforms.“

March 25, 2026

Sanket Y

Project ManagerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years.

“Also, the prices might not be right for small teams with tight budgets.“

March 25, 2026

Sanket Y

Project ManagerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years.

“The automation features take care of boring tasks, which saves a lot of time.“

March 25, 2026

KK

Krystyna K

Community ManagementMarketing and Advertising, 10,001+ employeesUsed the software for: Less than 6 months.

“It often disconnects with Instagram accounts and makes it impossible to manage IG comments.“

October 10, 2023

Felix Daniel G

CEOInternet, 2 - 10 employeesUsed the software for: I used a free trial.

“I like that the inbox allows me to have a clear view of all my interactions and messages on my social profiles, which allows me to respond in a timely and efficient manner.“

July 28, 2023

KN

Katarzyna N

social media specialistMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months.

“I don'tt have enough data to analyze the period of the whole month (30-31 days).“

August 28, 2023

AS

Aleksandra S

senior social customer care specialistOnline Media, 10,001+ employeesUsed the software for: 1-2 years.

“The tool meets the needs of the modern facilitator, makes the work easier and makes the brands we serve satisfied with the quality of customer service we deliver with the tool.“

October 20, 2023

UC

Urszula C

Junior international ModeratorMarketing and Advertising, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“Sometimes comments are delayed (from few hours to few days), thet my reaction can’t be on time“

October 10, 2023

## Showing most helpful reviews

Showing 1-25 of 83 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sanket Y.  
Project Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Helpful Tool for Streamlining Social Media Work"

March 25, 2026

5.0

NapoleonCat makes it easier to handle multiple social media accounts by combining all of your messages, comments, and reviews into one inbox. This helps us answer questions more quickly, stay organized, and not miss anything. Because of this, our team saves time, gets more people involved, and stays active on all platforms.

Pros

The best thing about NapoleonCat is its unified inbox, which makes it very easy to keep track of comments, messages, and reviews on all platforms. The automation features take care of boring tasks, which saves a lot of time. The analytics give you clear information that helps you get more people to interact with your content and do better on social media overall.

Cons

One bad thing about NapoleonCat is that the interface can be a little too much at first, especially for people who are new to it. It takes a while to get the hang of all the features. Also, the prices might not be right for small teams with tight budgets.

Review Source

KB

Karolina B.  
Social Media & Digital Coordinator  
Retail  
Used the software for: 1-2 years

### "The Essential Tool for Social Media Management"

January 18, 2023

5.0

Overall, NapoleonCat is a great tool for managing multiple social media accounts. Its features make it easy to keep track of all your accounts and posts, as well as scheduling posts and engaging with customers. While the pricing plans may be a bit expensive, the features and usability make it worth the cost.

Pros

NapoleonCat is an invaluable tool for managing multiple social media accounts. It's easy to use, and the intuitive dashboard makes it simple to keep track of all your accounts and posts. It's a great tool for scheduling posts and managing interactions with customers.

Cons

While the features of NapoleonCat are great, the pricing plans can be a bit steep. Some features that would be helpful such as post analytics and the ability to monitor conversations are not included in the basic plans.

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

NapoleonCat stands out from its competitors with its intuitive dashboard and easy-to-use interface. Furthermore, its comprehensive feature set allows for deep customization and detailed analytics. Overall, NapoleonCat is the perfect tool for managing all your social media accounts in one place.

Review Source

Response from Napoleon

February 10, 2023

Thank you Karolina for your review and for sharing your experiences! It's amazing to see you liked working on NapoleonCat! Especially, that you find us useful while managing communication with users! :) If you work in a team, you might find this video about Workspaces valuable: https://www.youtube.com/watch?v=RiX2nVKefyA If we can support you in any way, please let us know. :) All the best, Ewa

AW

Aleksandra W.  
Communication Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "My review"

October 10, 2023

3.0

Useful and probably the best tool for moderating social media profiles

Pros

It is easy to use, intuitive, and facilitates monitoring and moderation of mentions from several different websites simultaneously.

Cons

No possibility of liking a comment, no possibility of analysis in the case of YouTube, no possibility of verifying data in the case of YouTube for a period longer than 30 days, no connection to the X website.

Review Source

Response from Napoleon

October 16, 2023

Hi Aleksandra, Thank you for sharing your review about NapoleonCat! It really means the world to us! I want to assure you we are working hard to fix some of the cons you've mentioned. I hope they will be in the past pretty soon. In the meantime, if I can support you in any way, please let me know. Best, Ewa from NapoleonCat

WB

Wojciech B.  
Owner & Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "NapoleonCat - Place where work is getting easier. "

August 17, 2020

5.0

NapoleonCat helps us every single day with delivering high standard of our services. Moderating, reporting was never easier, and we we used to subscribe other similar SaaS's.

Pros

Customer service is excellent. Even if we don't know how to manage some issues, heroes from NC are always there. NC is also incredibly easy to implement for a begginers workers/users. Everything is on place, very intuitive.

Cons

It loses connection with Facebook pages from time to time. But it's extremely easy to reconnect.

Alternatives considered

[Buffer](https://www.capterra.com/p/143492/Buffer/)[Kontentino](https://www.capterra.com/p/152937/Kontentino/)

Reason for choosing NapoleonCat

Due to arguments I mentioned above.

Switched from

[Sotrender](https://www.capterra.com/p/156307/Sotrender/)

Our test proved us that NapoleonCat will be more comfortable to use.

Review Source

David C.  
CMO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great alternative to Buffer"

July 30, 2020

5.0

Overall, I could definitely recommend NapoleonCat to other SaaS businesses looking to cover all things social media in 1 app. I especially like the inbox/commenting feature to be able to see and reply to messages and comments. Instagram scheduler is also one of my favorites!

Pros

For a SaaS like CloudTalk, social medias aren't the #1 priority but still they play an important part in the marketing mix. That's why we've decided to look for a solution to manage our social media accounts more efficiently. Obviously Buffer was our initial choice but when looking more into alternatives, we found NapoleonCat to be the perfect fit.

Cons

It's hard to think of something that I dislike. All is looking very promising so far.

Alternatives considered

[Hootsuite](https://www.capterra.com/p/121701/HootSuite/)

Reason for choosing NapoleonCat

Better price and support.

Switched from

[Buffer](https://www.capterra.com/p/143492/Buffer/)

Better features, more complex, yet better price

Review Source

Response from Napoleon

August 4, 2020

David, Thank you so much for this amazing review :)

Wojciech K.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Essential tool for social media in 2024!"

July 15, 2024

5.0

Pros

\- User-friendly interface - AI assitant helps with captions - Comprehensive analytics - Super easy to setup overall, NapoleonCat makes life soo much easier

Cons

nothing! I wish more tools would be as easy to use as NapoleonCat

Review Source

Response from Napoleon

July 18, 2024

Dear Wojciech, thank you for taking the time to review NapoleonCat! We're delighted to hear about your positive experience.

Felix Daniel G.  
CEO  
Internet  
Used the software for: I used a free trial

### "A revolutionary experience"

July 28, 2023

4.0

This social media management tool has greatly simplified my work and greatly improved the efficiency of my team.

Pros

I like that the inbox allows me to have a clear view of all my interactions and messages on my social profiles, which allows me to respond in a timely and efficient manner.

Cons

Sometimes I find it a bit cluttered and difficult to navigate.

Review Source

Response from Napoleon

October 11, 2023

Dear Felix, Thank you for taking the time to review NapoleonCat. It's great to hear you find our Social Inbox so useful and effective :) We're continuously working on making the user experience better. Warmly, Kasia

Sebastián A.  
Analista de RH  
Hospitality  
Used the software for: Less than 6 months

### " All your networks in one place"

February 23, 2021

5.0

In general, my experience has been good, it has allowed me to better organize my communication strategies and it has allowed me to better delegate projects to my team, lightening the workload and improving the organization's communication campaigns.

Pros

What I like the most about this platform is the diversity of options it offers you to connect your networks, from being able to respond to the different messages in your inbox and publications to being able to analyze the metrics of your campaigns, it also allows you to organize your content by projects and assign your team members to each one, so it lightens your workload and helps you streamline your campaigns.

Cons

What I like the least is the distribution of the tools in the interface, it can be confusing and this for new users is a barrier to be able to make the most of its functionality, it can also encourage your work while you get used to it.

Review Source

Rafa K.  
Product Marketing Manager  
Computer Software  
Used the software for: 6-12 months

### "Great social media management app"

September 29, 2020

5.0

We use this tool to manage all our social media business accounts. With its’ analytics it’s so much easier to adjust our current strategy to constantly changing needs and preferences.

Pros

Analytics feature which helps us to measure our progress and analyze results on different social platforms. It gives us valuable insights so that we can regularly improve our current strategy and adjust it to a specific channel.

Cons

I can't find anything I dislike. Overall it's a great product.

Review Source

Swati M.  
Director of Business Development  
Information Technology and Services  
Used the software for: I used a free trial

### "Excellent social media tool"

July 31, 2020

5.0

Positive experience!

Pros

NapoleonCat helps us to manage all our social media accounts from one dashboard. We use it to not only share our content and updates but also to plan our content strategy with one calendar. We really like its Social Inbox feature as we receive a lot of similar customer inquiries. Thanks to NapoleonCat's automatic moderation, we can automate the process of answering those frequently asked questions.

Cons

So far so good. We have not run into any issues and with their strong customer support, I don't envision us having issues.

Review Source

Response from Napoleon

August 5, 2020

Swati, thanks for your review. We appreciate the feedback a lot.

JG

Jolanta G.  
Social Media Moderator  
Marketing and Advertising  
Used the software for: 2+ years

### "A great tool for managing social media channels"

October 14, 2023

5.0

Using NapoleonCat, I can quickly respond to questions or comments added by users.

Pros

NapoleonCat is a tool in which you can simultaneously plan posts for publication in a transparent calendar and moderate social media such as Facebook, Instagram, or LinkedIn. You can directly reply and react to user messages, comments under posts or stories.

Cons

It's a pity that the tool has not been integrating with Twitter for some time now.

Review Source

Response from Napoleon

October 18, 2023

Hi Jolanta, Thank you for sharing your review! This really means the world to us. We're sorry about Twitter, too. Yet, who knows, maybe X will be more merciful to us in the future. :) If we could be of any help, don't hesitate to let me know. :) Best, Ewa

JH

Julia H.  
Social Customer Care Specialist  
Consumer Services  
Used the software for: 1-2 years

### "Everything you nedd"

October 7, 2023

5.0

This tool is very helpful in tracking, replying and tagging messages from groups of people. I really like the report creation function.

Pros

This product is definitely easy to use, all functions are clear. The analysis and report creation function is well done logistically. I haven't encountered any major errors on the website, and if there were any minor errors, the Customer Service quickly showed me how to fix them.

Cons

When we have a larger number of messages in Inbox, scrolling them causes jamming. The phrase search function sometimes does not work, even though I know that a given phrase is in the archive.

Review Source

Response from Napoleon

October 12, 2023

Dear Julia, Thank you for taking the time to review NapoleonCat and share your experience. We're happy to hear you like the tool, and that you haven't experienced any major problems. At the same time, we apologize for the minor inconvenience. We constantly try to improve the overall performance of our tool. Whenever you encounter problems, please let us know via chat, and the team will help you as fast as they can. Warmly, Kasia

PW

Paula W.  
Digital Project Manager  
Online Media  
Used the software for: 1-2 years

### "Out of all the tools for Social Media I like this one the best"

October 24, 2023

5.0

I use NapoleonCat mostly for community management and engagement analysis - for this the platform is perfect for me as it is easy to use and navigate and the analysis tools meet my needs.

Pros

It is very easy to use and there is little need for introduction to the program for new employees which I value as a Project Manager. The dashboard is easy to navigate and features are intuitive. The analysis part is also aligned with my needs and is always ready and quick to use and get the data I need.

Cons

They introduced TikTok quite recently and integration with this platform could be smoother, there are still a few bumps visible but I am confident they will resolve any remaining issues.

Review Source

Response from Napoleon

November 2, 2023

Hi Paula, Thank you for sharing your review. It really means the world to us! I'm sorry you've experienced some bumps on the NapoleonCat-and-TikTok road. We work hard to make our tool work smoothly, and hopefully, you're gonna notice it yourself. :) In the meantime, please feel free to reach out if you need any support. Or you wanna chat about SMM work perks and.. well, not-only-perks. ;) Best, Ewa

KK

Kasia K.  
Community Moderator  
Marketing and Advertising  
Used the software for: 2+ years

### "Best content and social media manager "

October 10, 2023

5.0

NapoleonCat is the best tool to manage your social media. It allows you to manage several social media profiles at one place and it makes scheduling your posts and keep your conversations easy and enjoyable.

Pros

NapoleonCat gives you a possibility to manage several profiles in one place, which makes it easy to keep track on all your content and community goals.

Cons

The mobile app need some work, but we were assured it's under construction and new version will be published soon.

Review Source

Response from Napoleon

October 16, 2023

Hi Kasia Thank you for sharing your review about NapoleonCat! It really means the world to us! I want to assure you we are working hard to fix the app issues you've mentioned. I hope they will be in the past pretty soon. In the meantime, if I can support you in any way, please let me know. Best, Ewa from NapoleonCat

AZ

Aleksandra Z.  
Social Media moderator  
Banking  
Used the software for: 2+ years

### "Easy to use"

October 6, 2023

5.0

I've been using it for many years and I still really like it ;)

Pros

It's user friendly, easy to use.No big issues durung all this years.

Cons

Sometimes there are some problema, but support works really fast.

Review Source

Response from Napoleon

October 12, 2023

Dear Aleksandra, Thank you for taking the time to review NapoleonCat. We're thrilled to hear positive feedback from a long-term NapoleonCat user. We strive to constantly improve the performance of our tool and prevent any bugs or inconveniences. We're glad you haven't experienced major problems with the tool. Warmly, Kasia

JR

Jakub R.  
International Social Customer Care Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Multi-channel management greatness"

October 6, 2023

4.0

It's aggregating all the Client's profiles in one place thanks to which, the Team is able to operate from one Social Media hub. This saves plenty of time and allows us to concentrate all the data needed for further analysis.

Pros

Quickness in Helpsesk's responses. META's changes occur without an information ahead, but NC's Team takes care of them immediately when they appear. Thanks to that, we didn't have any major problems with service delviery yet.

Cons

META's constraints crashing the tool's flow.

Alternatives considered

[Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[Emplifi Social Marketing Cloud](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/)

Review Source

Response from Napoleon

October 12, 2023

Dear Jakub, Thank you for taking the time to review NapoleonCat. We appreciate your kind words! As a third-party tool, we're dependent on social media platforms. We're happy to hear that despite some unexpected changes, you didn't experience any major problems. Keep up the good work, and we'll continue to deliver timely support :) Warmly, Kasia

SM

Sylwia M.  
Social Customer Care Specjalist  
Online Media  
Used the software for: 2+ years

### "I really like working with NapoleonCat. It makes my daily work very easy. "

October 16, 2023

4.0

Pros

I like the fact that the messages I need to respond to are organized. I appreciate that this tool makes the process of creating a monthly report very easy.

Cons

I don't like the way private messages are archived. It is very cumbersome.

Review Source

Response from Napoleon

October 18, 2023

Hi Sylwia, Thank you for sharing your review! This really means the world to us. We'll take the "Cons" you mentioned, the archived messages, to our hearts - and a list of product updates! If we could be of any help, don't hesitate to let me know. :) Best, Ewa NapoleonCat Team

MM

Marta M.  
supervisor  
Marketing and Advertising  
Used the software for: 2+ years

### "NapoleonCat is ok."

October 18, 2023

4.0

Pros

NapoleonCat is good tool for everyday work. It's easier to manage profiles from one place.

Cons

Sometimes it gets stuck and analytics data are wrong.

Review Source

Response from Napoleon

October 19, 2023

Hi Marta Thank you for sharing your review. It really means the world to us! Sorry to see you had issues with analytics. We all hope this kind of working bumps will be resolved soon. :) If I could be of any help, just let me know. :) Best, Ewa NapoleonCat Team

SG

Szymon G.  
Senior Media Planner  
Marketing and Advertising  
Used the software for: 2+ years

### "NC review"

October 4, 2023

4.0

It's quite good but there are a lot of small bugs with statistics data.

Pros

Easy usage of this platform. It is clear and intuitive appearance of the application.

Cons

bugs, errors, problems with Instagram data, disconnected accounts etc.

Review Source

Response from Napoleon

October 11, 2023

Dear Szymon, Thank you for taking the time to review our tool! We're glad to hear you find NapoleonCat intuitive and easy to use. At the same time, we appreciate your thoughts on bugs and errors, and we'll continue working on enhancing the overall performance of NapoleonCat. Warmly, Kasia

UC

Urszula C.  
Junior international Moderator  
Marketing and Advertising  
Used the software for: Less than 6 months

### "I recommend NapoleonCat"

October 10, 2023

4.0

Pros

I use NapoleonCat daily. It is very easy to use for beginner users. It wors intuitive. Has lots of filters that makes it even more easily. Customer service is very friendly and helpful.

Cons

Sometimes comments are delayed (from few hours to few days), thet my reaction can’t be on time

Review Source

Response from Napoleon

October 12, 2023

Dear Urszula, Thank you for reviewing NapoleonCat and sharing your kind words. We're sorry to hear about the occasional delayed comments. I can assure you that we're constantly working on improving the overall performance of our tool. Whenever you spot a missing ticket, please let us know via chat and we'll do our best to help you as fast as possible. Warmly, Kasia

KB

Kat B.  
CRM & Digital  
Food & Beverages  
Used the software for: 1-2 years

### "So convenient and easy to use to monitor across social platforms"

September 28, 2021

5.0

Pros

Monitoring comments and replies across major social platforms have never been made easier with NapCat. It's such a time-saver to have them all in one place.

Cons

I believe the interface could have been made easier to navigate/user-friendly. I find that at times it was difficult to find a specific comment we wanted to get to.

Review Source

aL

aleksander L.  
Managing Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "great tool for social media managers"

April 10, 2017

4.0

We have purchased Napoleon due to several social media projects run at the time. It was well spent money, although the product is not the cheapest one. Intuitive interface, fast help desk and crystal reports make this app worth every penny. Strongly recommended!

Pros

Intuitive navigation, almost errorless app, very helpful and fast help desk.

Cons

Price might be a bit lower, however... cheap looks and works cheap.

Review Source

Response from Napoleon

April 10, 2017

Thanks for your review Aleksander :)

GW

Gosia W.  
Customer Experience Specialist  
  
Used the software for: Less than 6 months

### "I use Napoleoncat daily and I am liking it, even managed to recomment it once to a friend!"

February 7, 2018

5.0

Pros

I started using Napoleoncat very 'urgently' after a colleague left our company, I had no experience and nobody to show the app to me. It was so easy to use, that I was able to work with it anyway. Once I had a question and the support offered me a skype lesson about the app, that was very helpful.

Cons

I would really appreciate, if the app could also gather comments from the Instagram ads, it is the only thing I am missing now!

Review Source

MG

Mariusz G.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great tool and excellent customer support"

March 8, 2017

5.0

Napoleoncat is an intuitive and powerfull tool supporting our social media efforts. On our way to this tool we tried many tools available on the market. Without a doubt this tools is one of the best we've tested. What's more they have great customer support that responds faster than you can type... Keep it up!

Pros

Ease of use Great customer support

Cons

It's not cheap ...

Review Source

Response from Napoleon

April 5, 2017

Thanks Mariusz for your kind words. We appreciate it!

JB

Joanna B.  
Managing Directior  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to use, very useful and fantastic client service"

October 30, 2020

5.0

Fantastic client service that leads you through any issues in a very friendly and easy going way.

Pros

user friendly, easy to use, fantastic client service which is the most important factor when selecting business partners.

Cons

Actually I like everything. I dislike lack of Instagram content and DM management, but this is something that is not in Napoleon hands. However I was informed by the team that as soon as the API is ready, Napoleon is the first to implement it. Which is great.

Review Source

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