Who Uses This Software?

Zenefits is the perfect fit for any SMB up to 150 employees looking for a modern, easy-to-use HR solution. See why over 20,000 companies are using Zenefits to manage their 100,000+ employees!


Average Ratings

192 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/year
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zenefits
  • www.zenefits.com/
  • Founded 2012
  • United States

About Zenefits

Zenefits makes employee time-tracking simple. Employees can log their time from any device and employers can approve time submissions in seconds. Our software can also sync employee hours directly to payroll and help ensure time-related compliance.


Zenefits Features

  • Attendance Tracking
  • Automatic Start / Stop
  • Biometric
  • Employee Scheduling
  • Flextime Tracking
  • Hourly Employee Tracking
  • Project Time Tracking
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking

Zenefits Reviews Recently Reviewed!

Consider Zenefits for your HR needs!

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: Love this software overall! Easy to use and getting better all the time! The product team is very receptive to customer input and very willing to add features as requested.

Pros: Simple and very fast onboarding process in which the Admin enters basic information and a link is sent to the new hire to complete all the necessary personal info. Super easy I-9 verification and document storage. Excellent COBRA administration.

Cons: The Document Storage functionality does not meet my need. Currently (a change from how it was previously done) there is no upload functionality, it's a copy & paste process. The result is a loss of integrity in the document due to complex embedded formatting in our legal documents.

Great Benefits and HR Software

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use, and the customer support is on point. Whenever I needed to view paychecks, adjust tax deduction, look up info, etc. everything was always very clear and easy to find.

Great concept but poor customer service and execution.

Nov 13, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Loved the idea of the concept, was basically sold on idea to have a PTO software that we could use for employees to use without a fee.. then once all were onboard, we had to pay per month and now you can't even call for assistance when you have a problem.

Pros: Has a mobile app that employees can access from virtually anywhere, can see a shared calendar that will display in outlook with employees scheduled off.

Cons: No customer service phone number, no email addresses for specific reps, customer service must be contacted online thru a job ticket (if an account is locked out, can't even submit ticket for contact and no phone number to call), managers don't have access to the employee review sections (must grant managers admin rights, which then opens the door for past requests to be deleted by an employee.. big problem), system was not set up properly and allows for managers to approve time off when employees did not have the time available.. no pop up that would ask "are you sure?" type thing, can not print an employees PTO time, multiple tabs to even get total time taken/available.

Fantastic User Interface, Customer Support = meh

Nov 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the user interface! It's intuitive, attractive, and expansive. It's easy to navigate to exactly which tool or report I need.

Cons: I dislike not having a designated customer representative. I'm constantly being shuffled to different people, and sometimes it's hard to get an accurate, legally-sound answer without a lot of back-and-forth.

Awesome Software - Absolutely Awful Support

Oct 17, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

Pros: For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Cons: Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

Love the Zenefits platform

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Very strong HRIS platform, but requiring BoR status (even with latest shift, Z'fits is dictating the BoR) is frustrating.

Pros: Functionality of each module, from org charts to benefit review is outstanding. We particularly like the automated onboarding with e-signature capability.

Cons: The benefit-related customer service is lacking due to Zenefits really being a product company as opposed to a benefit broker. Also wish that the payroll integration with ADP was tighter.

Everything in one place

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like Zenefits, it is very easy to use and for the techs to use also. I will definitely look forward to using it from now on.

Cons: The only thing that I dont really like is if one of the techs missing clicking on something there is no way I can go in and fix it for them.

These guys are complete clowns

Oct 10, 2017
1/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They don't know anything about benefits admin, and if they tell you something chances are it is wrong. After researching the company a bit, I figure out the problem. Terrible leadership at the CEO level, and a horrible company culture.

Pros: Their user interface is super simple and easy to use. Unfortunately it doesn't actually connect to your insurance providers, or have any bearing on your policies or payments or anything.

Cons: They mess up everything they touch. They are a middleman between you and the insurance company, so you don't have any idea what the real story is. Rate increases are 20%+ per year for the providers.

Zenefits Gets the Job Done

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Zenefits is an easy way for me to check my benefits, request time off, check on my employment status, etc.

Cons: I always have trouble navigating Zenefits, and the information it provides feels somewhat lacking, or at least it isn't organized very well.

Very easy to use HR/Employee Benefit software!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits makes it extremely easy for employees to view their benefit information as well as request time off. All of the information I need is right at my fingertips when it comes time to make a doctor's appointment or schedule off for a vacation.

Overall: Requesting time off is simple, my benefit information is easy to access when I need it.

Better at the start, has gone down from there.

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used Zenefits for about a year and will be changing systems very soon.

Pros: No cost. I like the ease of the onboarding system and ability to push to payroll seamlessly. It is relatively easy to use. Customization is possible but not always easy.

Cons: They changed so that they charge for a number of features now, they dont offer payroll in many states, they no longer have dedicated reps, you have email into a general support area and in many cases my response to support needs were very slow. They seem to have had some challenges with growth and their original promise of offering a free system that was robust and growing in exchange for brokering service commissions no longer really holds true.

Pretty and simple!

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is very clean and easy to use. It's never hard to figure out how to do what you're looking to do--I've never had to reach out for help. It's nice to have things like time-off and health benefits in one consolidated spot, minimizing the logins I have to remember.

Cons: Honestly, nothing, I've never had a problem and am always pleasantly surprised how easy it is to accomplish what I want to.

Zenefits -- the simple, functional HRIS

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We utilized this solution at a Series B funded startup at the time and the major influence for selecting Zenefits was due to price point and customization. You are able to keep clean employee files, documents, and have new hires e-sign their paperwork.

Cons: Sometimes the system was very clunky, we were not able to do certain things and some users would have different views, although the same permissions. Support was very poor here. Although we used this system during 2015 when there was a lot of internal turmoil at Zenefits. Overall we made it work!

Amazing concept, execution needs improvement

Aug 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Honestly, my company is researching other companies so that we can remove Zenefits from out life.

Pros: In regards to the "free" areas of Zenefits (the ones that come with having them as your benefits broker) they are limited and pertain mainly to the basics of benefits. I do like that Zenefits can connect to our JazzHR ATS when onboarding.

Cons: I don't like that you have to pay for benefits related services such as reporting and 1099 compilation at the end of the year. This should not be an upcharge and for my company, the ability to run the 1099 reports and work with the document storage section cost for the year under the Bronze plan. Contacting support is difficult now and there is a constant revolving door with regards to their employee turnover and so it has been hard to even know who to work with when we need help.

transformational

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Zenefits has helped our start up company manage like a big company. I love the HR management, onboarding, benefits management, compliance, and time off aspects in particular and so do our employees. I look forward to adding Zenefits payroll once it is available in our state. Seriously, I cannot say enough good things about it!

Pros: Saves time, makes the HR generalist look like a rock star, streamlines processes, syncs with Intuit Online Payroll, HSA, integrated HR reports, support is very responsive

Cons: Does not sync with QuickBooks desktop, have had trouble activating G Suite and Principal apps

Misleading Pricing

Aug 09, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Comments: I would recommend using a competitor. The hidden fees made one question if their pricing will change drastically in the future. Be cautious.

Pros: The product itself appeared to be a nice solution in the market. It was simple to navigate. The onboarding automation was a great feature.

Cons: Pricing isn't clear. They charge an implementation fee after you sign up. It would not necessarily be a deal breaker for me but the fact that the fee is hidden and isn't clear from the beginning makes one questions the business values. Not sure if partnering with such an enterprise like that is best when dealing with such a sensitive aspect of my business.

Zenefits: All in one HR program (now with payroll processing) with great features

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, we would definitely recommend Zenefits, particularly for smaller organizations like ours, since it is efficient to have all HR handled in one place.

Pros: Lots of features, and now that payroll processing is possible, it has become so comprehensive that everything is in one place. Pricing is still affordable, even though they now charge for features that used to be free. The new interface is relatively easy to use, and we definitely appreciate the continued efforts to improve the program.

Cons: Customer service remains an area for improvement. The quality is definitely inconsistent, and unfortunately, we've had more bad experiences than positive ones. There's lots of being bounced from one person/department to another, and occasionally unresponsiveness--it was a nightmare renewing our insurance plans.

Switch and Bait

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Really like some of the functions. Had a lot of problems at the beginning but managed to fix them later.

Cons: This product was suppposed to be free since they became our broker for our health coverage. Started charging for the HRIS, that wasn't the original agreement.

Zenefits is a very helpful HR product for small and emerging businesses.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the hiring, background checks, and HR benefits integration. These features simplify our work, give us a professional appearance, and provide great benefits to our customers.

Cons: Zenefits needs an integration with ADP. It also needs more performance management capabilities. I also worry about all the management changes in the company.

Zenefits

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software simplifies the employee onboarding process dramatically. You are able to send out the offer letter and other hiring documents, collect direct deposit information as well as tax forms and verify the I9 forms all is the software. All of this is included free of charge.

Cons: The company is founded on the fact that they want to earn your employer healthcare plan, however we worked to go through this process with them and had a poor experience. The service started out as free and then they took fuctionality away and added it to upgraded paid plans instead of in the free version.

Likable but terrible customer service

Jul 31, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: great and easy software. Truly at the time it was what we needed and being able to transition people time off to another system to this one was great.

Cons: not willing work with smaller companies and meet in the middle with a contract. We are a small company and dont need all the features they ask for so they did not work with us on a deal.

Overall: no comment

Overall I have had a great experience with Zenefits. Very easy to use and customer service is great.

Jul 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The site is pretty easy to navigate. Customer service is great. When you email them, they respond same day and do their best to find a solution for you. They are open to feedback and make the necessary changes quickly.

Cons: We did start a little rocky because we felt we had to ask the question to get an answer. They essentially did not how much information to give us. But as I mentioned, customer service was very good at answering our questions.

Super simple, easy to use interface

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From the moment I began using this platform, it was so straightforward and easy that I didn't even need to go through any on boarding.

Everything was where you would expect it to be and it all just worked.

Overall: Simple and easy to use HR benefits

So easy to use and super helpful platform for tacking HR needs.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Onboarding feature is great and the HR specialists are super helpful! They are extremely responsive and knowledgeable.

Cons: No automated performance review system, however they do have many tools and docs that are easy to use and lead you in the right direction.

Great tool for making benefits information available in one place.

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that the cards are available quickly via mobile app. I also find that having access to pay stubs and additional information is very useful because I don't like to carry a lot of cards on me.

Cons: The mobile app is a double edged sword; while it's convenient to have access to your information, it's not very easy to make changes on the go.

terrible disaster after massive layoffs

Jun 19, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I'd stay away from this product until they get their company back on solid footing... they are a total mess right now..... maybe headed to bankruptcy?

Pros: nice user interface- at leat it looks good, but the benefits stop there, there is no customer service at all.

Cons: terrible customer service! we have had huge problems with them filing our taxes for us in California, we cannot get ANYONE to answer emails or calls for weeks!!!

Zenefits has made onboarding easy!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the onboarding feature. It allows me to have a very specific sign on employment letter laying out the specifics of an employee's employment requirements. I can also get the required tax information upfront. So simple to use and the customer service has been great with any of my questions!

Cons: I dislike the fact you now have to pay per employee to obtain the sick/vacation time feature. I realize things cost more as improvements are made, but I liked having the sick/vacation feature part of the free package.

Overall: Onboarding made simple

Simple to use for admins & employees love it!

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As Zenefits users for the past three years, we've loved how easy the solution is for onboarding new employees. Employees have made comments like "I knew the company really 'got it' when the onboarding was so simple. It also nice to manage everything in one platform - payroll, benefits, onboarding, business intelligence, etc. Without Zenefits we would likely need an additional employee just to do paperwork. Zenefits has always been responsive to our needs as an organization and our customer success manager has been extremely helpful.

Cons: We had a rough open enrollment process with the tool, but we started earlier this year and should be in better shape. Because the tool is constantly evolving, sometimes features come and go (Zenefits got rid of an in-house stock options tool they had built and so we had to switch vendors as a result).

Zenefits has changed they way we do everything!--In a good way

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zenefits is extremely user friendly. Our employees use it with no errors and we have changed our processes because of how well Zenefits works.

Cons: Payroll was a nightmare to say the least--this feature needs a lot of work. I would also like to be able to have my managers be able to utilize the performance management platform--which currently they cannot unless I give Admin rights (which we do not want to do)

Good but not Great.

Jun 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: When I first joined the app that I needed was free, but Zenefits then made some changes and some its features were no longer free.

Cons: They dont have great customer service. Once I had an issue using the PTO app and it took over 2 weeks to resolve. Horrible service.

Easy to use, employee friendly.

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Employee experience and navigation extremely straightforward. No training needed: intuitive user friendly design.

Cons: Lack of customization in some areas. Heavy focus on core benefits, limited tools for additional benefits, such as linking 401ks.

Zenefits so super easy to use for employer and employee.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it's super easy to use by everyone. I spend less time doing paperwork. Employees can take control of their onboarding and make changes. They can request PTO and see what is pending and how many hours they have remaining. Zenefits is like having a silent HR person.

Overall: Freedom to do other work. Not having to do paperwork all day.

Used by my company

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the interface and how easy it is to navigate the site. It was a little difficult to change my address though.

Cons: I wish you could make your info public so that employees can find out public information about others.

Zenefits Good but Not Great

May 23, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Zenefits is easy to use and employee raves about the simplicity of the platform. There is not much to complain about in terms of technical support as we rarely encounter hiccups and find it easy to troubleshoot and is generally a just ID10T error. I do enjoy the fact that my employees can navigate about without too much training or hands-on support from me.

Cons: I think the platform can be more robust. I enjoyed being on another platform with a more established brand where we are able to use the total HRIS solutions to house all personnel files, handbooks, and they worked with us in an HRBP capacity to ensure we were in compliance. It would be great if Zenefits had more hands on physically accessible staff who came on client site monthly to assist with HR matters especially for smaller organization with HR departments of one.

very easy to navigate.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, its a really easy to use tool

Pros: I like the simplicity of the dashboard. A lot of other programs just list everything or its very cluttered.

Cons: I guess the one thing I would like to see is the time off tab, if the days you have could be split up into different categories. Like PTO, sick, bereavement. Anytime i need to know i either have to go ask around my office or have to read my employee handbook.

Just doesn't work as advertised

May 10, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The theory of what they are trying to do is huge, especially for small business. UI was better 18 months ago when my clients signed up.

Cons: Service took a major hit after their very public issues. When I reached out for assistance with an issue, they didn't even attempt to fix it in a satisfactory way. If they actually want to retain clients, their service team shouldn't just assume it doesn't work for you and infer "take it or leave it."

Director of Talent

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is easy to use, and it's easy to sync with our other HR tools. We even purchased a new ATS just to use with Zenefits.

Cons: The customizability of forms and what not is limited. I would like to create more forms, but the process is not as easy.

Zenefits is a great start to easing the pains of onboarding

May 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Would prefer some more true benefits advice from the benefits advisor. while she helped me a lot with this open enrollment, I felt that I was driving the discussions rather than she. I would've like more advice from her regarding which plans to target and what other companies my size are doing.

Pros: Zenefits makes onboarding and benefits enrollment paperless and easy. The third party app integrations help round out the onboarding process.

Cons: Sometimes the app integrations don't work. Third party app store is minimal. Would like integration with my current 401k provider.

Efficient Onboarding

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great Sales support!

Pros: Employee on boarding, HR Handbook wizard, 3rd Party App integration - ADP, XERO. Great Sales support!

Cons: The payroll module doesn't allow for Illinois payroll.

Zenefits is great for our small business

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program is easy to use, easy to set up and great way to organize our employee information/benefits. The phone app made it that much easier since we have a lot of off-site employees. Zenefit's staff is great too-- they are always very helpful and quick to respond.

Cons: I'd like to see more features to the program - a section to schedule an employee review (reminders to do so on the management end), HR request from our employees (request to meet, anonymous suggestions), ability to add in custom fields (our reasoning: under the benefits section we could add fields that state vehicle they operate, if they have a company cell phone, company computer, etc. just to keep those records all in one place).

Great HRIS

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The integrations are very useful and are helpful in taking or HR processes to the 21st century. I would highly recommend it/

Cons: The cons are that the document feature is very weak and we were under the impression that it would be included in the order of zenefits.

Eh

Apr 12, 2017
2/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Not worth it. They are starting to charge a lot of thing when they didn't before. It was you pay the broker and get the program free now you don't. Also it doesn't have a lot of features

Pros: User friendly

Cons: No payroll

Zenefits Review - French Broad Chocolates

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: It would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now.

Pros: The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration.

Cons: Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.

Review

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall I believe zenefits is very user friendly. The layout is very pleasant on the eyes.

Pros: I like that you have the option to put a picture to every employee and that you can create charts with the information you want.

Cons: The templates for on-boarding is a bet confusing. I always have to triple check my work before I send any offer letters or 3 month probation papers.

Very good

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Zenefits has put a lot of thought into their features.

Pros: Many features.

Cons: Not a totally intuitive app and not always easy to find answers. I end up emailing Support for how-to's and for workarounds.

Recommendations to other buyers: It does just about everything I need.

Lacking in Customer Support and Functionality

Feb 13, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Comments: Our needs are fairly simple for a small company with under 10 employees, but we have discovered that Zenefits can't even handle some of the smaller requests we have inquired about, to totally messing up our insurance enrollment and leaving our employees having to pay out-of-pocket to doctors for the first 2 months of our plan.

Pros: PTO tracking - but now Zenefits is going to charge for this.

Cons: Poor customer service - you need to have a designated rep instead of inquiries and problems going to a general support team. Your software is too rigid for a smaller company and allows no flexibility to accommodate a smaller company's needs. The software can be very difficult to navigate. Setting up PTO has been extremely challenging. Health Insurance enrollment was a disaster in 2016.

Recommendations to other buyers: Look elsewhere for a HR support company - we are.

Employee savings management

Feb 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Comments: As an HR system, we get most of the functions within zenefits. it also helps to manage and keeping employee savings details. We provide a couple policies to employees to have their savings. Zenefits calculate the savings for all people and reminds us of time when to provide them extra money to make their savings.

Pros: If employees can also see their saving details and have a login to zenefits, that will be best. As of now, we as HR have logins and team does not have it. So having a guest user type will be best.

Recommendations to other buyers: The user management can be improved. Rest all works fine and is helpful for our company. We can manage all data in the required way and get reports out of this system.

Bait and Switch

Feb 06, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Zenefits is a great system overall. You can tell the functionality and comprehensiveness that the HR department needs is there, but that's where my positive review ends. I recently signed my company onto their platform sold on specific features like PTO. I selected Zenefits BECAUSE these functions where part of their free platform and I could add on what I needed (for a fee) as I went. I partnered with JAZZ their ATS recommendation and put all my eggs in Zenefits basket, which was a BIG mistake. Their synch of my payroll took 5 weeks (was supposed to take 2 at most) and was ported over as a complete mess with wages and employees all mixed up, this took weeks to fix. Finally, when all of that was sorted out they changed their free base plan that included PTO (one of the major reasons I signed on) to a paid plan! BAIT and SWITCH! You would think they would grandfather their old clients in or create a bare-bones option that still gives you a remnant of the function you were sold on. I would recommend a company that has better support and can DELIVER on what they have their sales people sell. Their client support kept insinuating I was lucky to have anything left for free! Terrible way to handle the situation!

Pros: The platform itself seems user-friendly, I did not have a chance to use all the features since the plan changed but overall seems fluid, and clear to use.

Cons: Horrible customer support takes literal DAYS to reply. They are also on Pacific time but do not start replying until 9 am their time, horrible for each coaster. Feels like they want to squeeze money out of you. If they cannot afford to run a free platform then they should not offer it, not punish the client later for their bad decisions.

Recommendations to other buyers: Look at other software, they are pricey but seem to have their act together. They are not in a "change" period like Zenefits. I wish I would have selected one of these two, at this point, I am hung out to dry with no option than to pay for something that was free 10 days ago. NOT TRUSTWORTHY.

Attendance management using Zenefits

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: "Zenefits helps with managing the attendance for my team. Every day we mark the attendance using this software. In past, we used to have the manual paper system but now its all automated through zenefits solution. It also provides good reports which are used to manage pay for team base don their attendance data."

Pros: I would like to have an export of all attendance data to excel document. it will help me sort any data and perform calculations over them.

Recommendations to other buyers: Attendance and time entries help to understand the availability of our team within the office. It provides info on who is staying most in office and who stay less in office. Good solution.

Payroll Accountant

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Medical Deductions are ALWAYS wrong! I've worked with several different people over several months trying to get this error corrected with no luck, I've even had to put a "stop sync" on the account, it takes hours every time I run payroll...Ridiculous!

Pros: On-boarding is easy.

Cons: That the dashboard is constantly changing.

Zenefits

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Features change often within the site, always confused as to where to go to locate something.

Life saving software to empower your organization with HR at the level of a major corp.

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: This software truly enables our HR team to provide world class benefits to our employees with a fraction of the amount of work. It streamlines onboard and benefits renewals saving us large amounts of money. We are happy we signed on with zenefits and you will be too.

Great HR Administrative Tool

Jan 13, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Zenefits is a great HR administrative tool that is very user-friendly and there is always a representative to assist either by phone or email within 24 hours of request. Provides many HR administrative duties which save HR time to focus on more important things such as strategic HR. It is free service if the company goes with Zenefits as their Benefits Broker. However, to be honest, the Zenefits Advisors are not efficient. The worse part about going through Zenefits our Benefits Broker is that our health insurance open enrollment was not a smooth process. In the end, we found out our employees was enrolled in the incorrect plan and that we were not made aware of HSA incompatibility vs comparable plans. As a result causes my company to pay extra for our current HSA administrator.

Pros: Very current up-to-date technology. Allows smooth onboarding, paid-time-off record keeping, and records HR administration. Very optimistic, upbeat, helpful customer service.

Cons: Can never get a hold of our assigned point of contact or a representative immediately or directly. Benefits advisors were not efficient with assisting and helping my company through health insurance open enrollment.

Recommendations to other buyers: I do not recommend using Zenefits as a benefits broker if you need major assistance with the health insurance enrollment process.

Zenefits Product Review

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User-friendly

Cons: Can't customize a few things

Overall: There is not a one size fits all HRIS, but Zenefits comes close. The user-friendliness is unlike anything I've seen yet, and I've used many HRIS's. The customer services is pretty good, though I have had to follow up on more technical questions that I needed to be resolved. The sales team did oversell the customization, but the system has come closer than any other to meeting our tracking and compliance needs.

Best Move We Have Made!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been extremely happy with our move to Zenefits. The ease of processing info for the ACA and our open enrollment for benefits has been a breeze. The team at Zenefits have always responded in a timely manner when we had an issue and very courteous always.

Pros: The pros are that it takes hours off of my workload. We are sent e-mails to remind us of hire dates, termination dates, a calendar of employee birthdays and hire date anniversaries. It's very informative and helpful.

Cons: The cons really isn't Zenefits, it's our employees using Zenefits as they should

Recommendations to other buyers: My only advice is to give them a try. We were told by our former broker that we would be back in a year and that Zenefits is new and not very organized, etc. but his advice was not taken and Zenefits was the best choice for us.

Zenefits the one stop place for all your HR needs!

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use and syncs with many apps out there. ADP workforce, Lever, Slack, Expensify and many more.

Cons: Sometimes hard to figure out where stuff is in each of the sections from and administrator point.

Overall: Zenefits is great for start-ups that are looking to grow. Easy to use and employees have the ability to view personal information along with benefits, compensation, it interfaces with Expensify, Lever, and many more apps. Easy to make changes to employees profile, makes everything paperless when it comes to managing employee information.

Reports are great, you can create your own or use the ones they provide. They offer the ability to manage not only benefits but corporate liability insurance, FSA and commuter benefits. Payroll syncs easily if you use one of their partners or use Zenefits own payroll service. If your company is on a budget this is the way to go as you have insight into everything! Do away with PEO's as they are costly!

Recommendations to other buyers: Employees love it as it's easy to use

Great HR and onboarding solution

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thanks to zenefits we have been able to recruit some world class talent and keep them happy with minimal HR interactions. Users are able to go in and change their benefits without taking up valuable time. No need for back and forth communication. The automation of this process saves us hours and the prices are great.

Good for small new business with no HR; less flexible with larger businesses

Dec 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: My company, about ~75 large, enrolled with Zenefits in early 2015. We already had our own payroll, onboarding, and benefits brokers in place; some (onboarding and most benefits) we transitioned to Zenefits. To date, we have been somewhat happy with the system, though it is not as seamless or as flexible as might be liked, especially as a company retrofits their offerings to the Zenefits system (eg, rollover of brokers and benefits plans was quite poorly handled by account managers and 'experts'). We have also had ~8 account managers over less than 2 years, which is frustrating to us as well as indicative of a company in some turmoil; neither they nor Support have necessarily been particularly knowledgeable about some standard HR policy, as well as their internal functioning. That said, for an inexpensive product it does perform much of the HR paperwork, admin, and processing; it also provides helpful reminders and processing regarding ACA regulations, EEOC reports, etc.

Pros: Fairly comprehensive in what it offers, and is increasingly customizable in its various offerings. Support is kind and prompt, though not always the most immediately knowledgeable. Reports for business are easy to pull and very useful. Very clear, straightforward, and user-friendly interface, for both employees and admins.

Cons: Rollover of plans and brokers can be a real hassle, and the Zenefits account managers aren't always the most knowledgeable or the most immediate links to benefits vendors. The software on the back-end is still buggy and may hit tech snags. Employee interactions are for the most part positive, but there was a COBRA issue that went on for months. Similarly, when requesting a training on 'what health insurance is, and what my options are' the manager mostly took us through 'how to upload your profile pic' (granted, this was early 2015, I think those offerings have either been improved or abolished).

Recommendations to other buyers: Good match companies that are just setting up internal HR, payroll, benefits plans, etc, and don't require any rollovers or retrofitting. Overall the platform and company are still definitely experiencing growing pains, but if it can double down on its core offerings and also begin to hire increasingly knowledgeable experts in specific HR and benefits areas, is a great resource for a price.

Top Hr Software

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Cheap to use, very user-friendly. It's an all-in-one stop for anyone in HR

Cons: It is free, so you don't get the extreme features of the paid software, but I found that it had everything I needed right there.

Overall: I love using Zenefits for my HR tasks. It keeps everyone's information in one spot, digitally, and secure. It saved me so much time by employees being able to request time off from their computers and being able to track their vacation time.

Zenefits.

Dec 13, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We transitioned to Zenefits and it has been an interesting transition. I like the features and the ease of use. The only thing is the fact that I can't necessarily call customer service. It is through email and as we all know, things can be lost in translation via email. When you do finally get someone on the phone, they are very helpful. It just takes a bit of back and forth before that happens.

Awesome Onboarding process

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and works well.

Cons: They send a TON of emails!

Overall: The Onboarding process with Zenefits is easy on employers and employees. It is simple to use and gives great results!

Recommendations to other buyers: Love the product!!

Best HR Software I've Used

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: It was very difficult trying to find the perfect software for my business, but when I cam across Zenefits, it was simply the best. It's easy to use and it's straight forward. In my business making sure employees taken care of is a big deal and Zenefits makes it real easy. I can truly say it's an "HR Information Management Powerhouse"

One of Zenefit's Greatest Fans!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I've been with Zenefits for over a year now and absolutely love, love, love them. I've seen a lot of positive changes and enhancements in this journey we've shared. They have taken the chore out of managing HR. Their systems are user friendly, and easy to navigate. I couldn't be happier.

Recommendations to other buyers: Take them for a spin and see what they can do - I think you're going to like them!

President Japanese Specialist

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I signed up for Zenefits as a small business owner looking to offer a combination of more benefits to my staff along with a more professional appearance. Zenefits did both

Pros: It is a one-stop approach to doing benefits

Cons: Can hardly wait till they offer 401K too

Recommendations to other buyers: You owe it to yourself to check out everything Zenefits has to offer int he way of streamlining your Benefits

Amazing Product

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Zenefits has been great since day 1! Open enrollment has been a breeze. The only thing they could benefit from would be better Tax compliance.

Pros: Open enrollment

Cons: Tax compliance

Recommendations to other buyers: Great value for a great price!!

Awesome Resource for small businesses

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am a huge fan of Zenefits. As the HR and office manager for a non-profit school, we are growing very quickly and I needed a resource where I could streamline our on-boarding, get rid of hard copies, and manage our staff's employee files and paid time off in one place. I started using Zenefits this past August and have had a wonderful experience with the product and the customer service. Someone is willing to help and getting back to me. I find emailing is the quickest way to get a response, which is my preferred communication as well. Since I have started using Zenefits under the direction of their new CEO, they are continuing to grow and improve their already great platform. The set up time is as to be expected since not every company is the same and each company's needs are different. I am a huge fan and supporter of Zenefits and their customer service. I am excited to grow with this company and their product.

Pros: Onboarding new employees and getting all of their paperwork done takes me a few clicks of a mouse to get all of the information to the employee. I am able to manage and track PTO by just downloading a report, and most importantly, everything is done in one place.

Cons: You have to pay to use their payroll service =)

Recommendations to other buyers: If there is a glitch or something is wrong and you ask a customer service rep about it, it usually gets handled with in 24 hours. Remember you are not their only customer.

I WILL USE

Dec 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I had some difficulty entering employees and then having to go back to update. It was not enough difficulty to cause frustration, but finally I was able to figure it out. I like that it is free until you utilize the tools needed. I would recommend due to ease of use and friendly staff and Customer Service.

Pros: Price

Cons: no simple add/delete

Recommendations to other buyers: Try it you will like it.

Small NonProfit

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Our organization had a startup date of 11/1/2016. We did not start the implementation until the end of September 2016. We started on time and was able to complete the complete open enrollment by 11/30/2016.

Pros: It has saved me numerous hours of work which I can devote to other areas of my job.

Cons: I have not found a negative aspect of the support our organization get from Zenefits.

Recommendations to other buyers: Ask questions and take a chance! We did not have an HR software before moving to Zenefits. We are please with our situation and are no longer concerned if we are timely with our compliance for COBRA, ACA and onboarding and offer of benefits.

Great program for small business

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Zenefits is an easy to use system that is highly beneficial for businesses under 100 people. As we begin to grow, we will need to purchase a new system. This is because we don't want to pay an additional fee for each added application. We would rather have one all-in-one system.

Pros: It's free besides a few minor costs

Cons: Have to pay for additional third party apps such as review applications and applicant tracking apps.

Recommendations to other buyers: Great for small business just starting out

Great tool for our needs

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I like working with Zenefits as it does just what we need it to do in our industry without costing an arm and a leg. Its easy to navigate through and I personally haven't had any issues with it in terms of it being down or not being able to log in. Overall, a great tool to work with!

Pros: Easy to use Lots of different functionalities Fast and efficient

Zenefits Platform

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I had the opportunity to move to the Zenefits platform from a larger HR software platform. The main reason for the move was due to budgeting constraints with our business. I was rewarded through this change by gaining a system that was easy to use on both the administration side as well as the end user side. In fact, I was given a compliment on the Zenefits platform by the head of our IT department. He commented that both the look and feel of the Zenefits platform was a huge improvement to the system that we used previously.

Pros: Employees were able to complete onboarding online which sped up the HR paperwork process as well as allows documents to be stored on the cloud. The Zenefits platform also allowed employees to update their personal, banking, tax information on their own without having to complete the work via a paper process as we had in the past.

Cons: Because Zenefits is acting as your insurance broker, you must work through them for all edits, changes, or updates. This process took longer than we had been used to because we had managed everything on our end working straight through the insurance carrier.

Recommendations to other buyers: Think about all the numerous tasks that you do regarding your employee online files, benefits, and payroll management. Then talk each process through with the Zenefits team so you understand how things work with their company so you know what to expect.

Great value for cost

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall a good HRIS system for no cost. The implementation specialists are great and helpful. I ran into a few problems switching from a previous COBRA provider to Zenefits, but the transitions issues were only partially Zenefits' fault and they worked at quickly remedying the issues.

I WILL USE

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I have not used it for long but I find that it is very user friendly and you pay for what you use.

Pros: You pay for what you need.

Cons: Separate departments

Recommendations to other buyers: Very easy to use and set up

Awesome Platform and Integrations

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Free platform that does SO much and makes sense to tap into their other products sooner or later depending on needs.

Cons: Ehh.... not sure..

Overall: Platform is easy to use and streamlines employee onboarding and integrating with other apps. Have some big plans in store for working with Zenefits, our clients, and other SaaS partners.

Recommendations to other buyers: Onboard your employees in one place and send data to the other apps like payroll, and more. They also have some resources for helping streamline HR as a whole.

Um, so great1

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love it to the bone. Only needs a mobile app and it will be my prefect time-tracking, HR handling, vacation responding companion.

Highly Recommended to My Fellow Entrepreneurs

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Zenefits for the past year now, and I don't think I'm EVER going back. When we started our company we had to hire a special person to help manage HR, payroll, etc. When it comes to managing paperwork and copy & pasting data from one place to the next, people are incredibly error prone. Zenefits has taken all the error-prone mistakes out of our HR processes and replaced them with a streamlined onboarding and HR managements experience. Zenefits is integrated with our Quickbooks Online Payroll, so employees can update their address info, withholdings, etc. on Zenefits and the data gets seamlessly transferred to Quickbooks! We love Zenefits!

Great for us!

Oct 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Perfect for a small business wanting to start off their HR compliant and paperless. This software has saved me so much time, and has helped us get to a paperless environment. Zenefits isn't as 'personal' as an in-person agent, so I would say requires whoever is doing HR to be more knowledgeable about the insurance offerings (which they should be anyway IMO). It also requires employees to become a little more knowledgeable as well, rather than being spoon fed information every 6 months about "how insurance works." I would only recommend Zenefits in the instances where it integrates with Payroll.

Pros: HR is now completely paperless Hiring and terminations are very easy Includes company org. chart Integrates with some payroll providers Compliance is a breeze Reporting is decent

Cons: Only worth it if it integrates with your payroll provider (worth switching to one that does) Probably not great for very large companies Replaces your existing Broker (I guess this could go in the Pro column) Less hand holding during open enrollment period

Recommendations to other buyers: Do it if you meet the following criteria: Have or are willing to have a payroll that integrates Are a small or medium sized business Have a tech saavy or want a tech saavy employee base Have a desire to go paperless

Makes onboarding EASY!

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to use. The vacation and sick time tracking keeps the guess work out of this process. This allows new hires to submit their information and payment preferences (check or direct deposit) information in a secured way.

Cons: I wish their payroll system would integrate better with Quickbooks Online. It integrates but only if there are no other payments (reimbursements, health care credits, etc). This forces me to utilize another program for this.

Overall: Zenefits has taken the guess work out of onboarding and vacation/sick tracking. This program is not only free, but it's simple to use. It has taken the guess work out of vacation time and sick time. It has allowed our small company to make onboarding simple and painless with great record keeping.

Recommendations to other buyers: This program has kept the new hire offer letters, onboarding, and time tracking simple and easy to use.

Not worth the time

Oct 05, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have had so many problems, I could not even list all. It states it can pull data from current payroll to upload into their system. It did that with incorrect PAY and START DATE information, therefore I had incorrect deduction for employees due to different start dates. I am still working on this with them and it is been over 3 weeks. They have now come up with 3 different start dates. Overall I wish I never wasted my time with them.

Cons: CUSTOMER SERVICE - only email is support, even when you get to talking to representative. No direct numbers. Seems like 2 person show, with emails at all times and only one support email address. My employees state phone numbers to insurance agency listed incorrectly in their system, # disconnected. Slow website The custom reports i created only show ID number, no employee names. incorrect data pulling.

Zenefits has made a strong come back, still some minor tweaks

Sep 14, 2016
4/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The products goals is really to allow employees to handle all HR related decisions online so that HR reps don't need to handle. Employees can enroll and terminate benefits, address changes, vacation requests all from their computer or mobile device. Also all offer letters and signing of electronic documents goes directly through zenefits. This is especially helpful for automatically getting all employees to sign your policy book, non solicitation etc. without needing any paper copies or scanning into a company database.

Cons: You will be assigned an Account Manager who is very responsive and good. However a lot of more technical questions, like why is there an issue with an employees benefits, need to be handled by specialists that can take a good few days or more to get an answer with. Items that need to be looked into deeper do take a bit of time

Recommendations to other buyers: For a small HR department this software is great, really makes benefits administration and vacation requests a breeze and takes off HR. We also use their payroll which is surprisingly easy and effective. I think it is as good as many versions of ADP I've used and is lower cost.

Zenefits is an easy platform but missing some functionality

Sep 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, pretty intuitive product with a great support team that deals with all the issues that arise with insurance brokers. As a hiring manager, hiring and onboarding is extremely easy and makes it so I don't have to worry about anything except obtaining i-9 documents on day 1. Every tool they have offer is very user friendly. Also, its FREE.

Cons: Limited relationships as far as insurance brokers go but we were able to find something that worked for our company. Adding new documents/offer letters during the hiring process takes a few days which can slow down the process. Mobile app has very limited functionality. Account Managers can be hard to get a hold of some times and its easy to just go to the Support Team with questions.

Recommendations to other buyers: Take into consideration that this is a free product when comparing it to other, usually expensive, HRIS platforms. If you want all the bells and whistles, you'll pay for it but our company has been overall very happy with Zenefits.

Accounting Manager at Startup

Sep 13, 2016
3/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the interface and ease of use of the product. It is usually very easy to find the individuals and data that I need.

Cons: I wish the product offered better reporting, especially change reporting, and was able to integrate with our payroll provider. Because we don't have either, we spend a lot of time making sure we are correctly transferring employee changes in the system to our payroll processor. Additionally, the email that comes with employee changes is often outdated - an employee changes his bank account for direct deposit but then we don't get the email until two weeks later, well after the payroll has run.

Recommendations to other buyers: Make sure you understand your needs and if they will be met. For a simple HR management tool, Zenefits is great. For anything beyond that, you might want to look into more sophisticated software options.

We use it for keeping our HR paperwork easily accessible.

Sep 06, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is online, they offer templates for HR paperwork, drop down boxes, and you can even upload your own templates.

Cons: The templates you upload require three days for processing, it is free, but still timely in case you are in a rush. Also if you do not like their templates you have to upload your own.

Recommendations to other buyers: Try to keep costs down and always ask the help line for help when you need it.

Free-mium Zenefits is a functional HR system, but not ideal

Sep 06, 2016
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This solution is cost effective and allows HR to have employee files, track PTO, push policy acknowledgements, etc. This is a very basic HR solution with minimal cost.

Cons: There is little to no customer support, you will work with several individuals to resolve a single issue. High turnover in account managers or points of contact at Zenefits. The system has issues on both the HR user side and the employee side in terms of functionality. Reports and custom reports are hard to pull. Policies often lose their format when uploaded with a 72 hour upload time. Zenefits does not communicate with ADP. You cannot re-activate old hires or profiles in the system (interns, seasonal workers, etc). This has been a cost effective solution for us, but there have been may issues above.

Recommendations to other buyers: The cost (or lackthereof) is a huge benefit as a startup. If you have the budget to explore other options I would say definitely evaluate those.

Managing employee data is easier using Zenefits

Sep 01, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HR activity management is simplified using Zenefits Application. I worked on a number of HR apps but Zenefits specifically helps with managing employees data and related information. Zenefits could be called a CRM for employee information. It is easy to use and has simple UI.

Cons: managing office resources will be helpful with Zenefits. Since we assign various resources (e.g. laptop, Phone etc.), so if we can keep this along with employee data within Zenefits, it will be best.

Recommendations to other buyers: Good software to use by HR people. Employee information can be managed well and used as needed.

Manage all HR activities into a single system

Aug 30, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits brings everything together when it comes to HR information. It helps from onboarding of new employees and manage their intro training schedules.Managing HR plans including insurance terms is easier using this software.

Cons: This system is completely web based. Having an Android app would help us a lot. Most activities are easier to manage from mobile apps so a mobile app would be best to have.

Recommendations to other buyers: Good system, helps with managing a number of HR tasks into a single system. Help with scheduling people interview and manage their insurance and other beneficiary plans.

Great Comprehensive Option--Best Part: It's Free!

Aug 30, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits offers a very comprehensive HR option. Being a small nonprofit, it has really helped us to negotiate all the different aspects of HR, including health insurance. The best part: it's completely free!!!!

Cons: Because it's new, there are occasional bugs, but nothing major. Also, we're still waiting for Zenefits to incorporate payroll into its offerings.

Recommendations to other buyers: Make sure to test out the product to see how it actually operates on a day to day basis. More options is not necessarily better, if the options are not done well.

Makes HR a breeze

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits is you one stop shop for all HR needs. We use it for every step of our employee on boarding process. We have documents, track Options, track pay, track vacation time, run pay stubs, it's amazing. Zenefits is as necessary to HR as a Hammer is to a construction worker.

Cons: I know there was some stuff in the news recently that I did not agree with, but the tool itself is amazing. Saves us literal hours of time ever week.

Recommendations to other buyers: I'm not even aware of alternatives, but make sure that Zenefits does everything you need. Speak with your team before purchasing, because this will be their new main interface.

Clean UI with Great Functionality

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zenefits is one of the cleanest HR tools I've ever experienced. It's quick, easy to understand, and efficient. The user experience is super friendly and just nice to use.

Cons: No real qualms to be honest. The product works and there's nothing to really complain about!

Recommendations to other buyers: Zenefits provides the perfect experience for its users. I've never had an issue reporting vacation time or changing settings. Great application.

Zenefits, the low-profile and easy-to-use HR management platform

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Its ridiculously easy to manage and view my requested time off and remind myself of vacations and other important company policies. The company phone book is also really nice to have for ICE type events. They also recently released an iPhone app which has come in handy on multiple occasions. I could quickly request a day off from home without needing to login to my desktop or wait til I came in to work the next day and do it. Generating pay statements is also a snap. since I have direct deposit set up, anytime I need to access and remind myself what I got paid and when, I can use Zenefits.

Cons: I hate to leave off a downside, but I have not run into any issues using Zenefits. Yes, there are other services out there for this kind of thing, but Zenefits has just proven easy to use. I don't have to re-learn the UI or how to request time off (etc) everytime I log-in. Most everything else, for me, is not of much consequence.

Recommendations to other buyers: -Ease of UI. Zenefits UI is simplistic and easy to navigate. Its not bogged down with flashy or ostentatious links and everything is clearly labelled. -Features. This one can be a mixed bag. What features do you REALLY need to have a successful HR sfotware? Managing time off? Accessing bank and tax info? Check and check.

Good (and Free) HRIS for a Small Company

Aug 25, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Zenefits has a great UI, and is easy to navigate for employees and admins. Also, if you are lucky enough to get a good Account Manager that has a quick response rate to issues, everything is easier. The benefits team is amazing!

Cons: Constant glitches in the system, random employees placed in your company for no reason, slow response rate from the Support Team, changes to the UI without a heads up, no integration with a viable 401(k) company. Also, most of their employees seem to be very green, and therefore you have to speak to a few before getting a solution to an issue.

Recommendations to other buyers: Zenefits is great for a small company, so I would recommend it for anyone with under 50 employees. If you are over 100 you need to watch out for possible glitches or compliance issues.

easy to use, sleezy sales people.

Aug 25, 2016
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It was a good idea, we used it at my last company (I was not in charge of picking it out).

Cons: When I went to speak to Zenefits being a vendor at my new company the sales person was a bit sleezy. Just more salesy than we would have liked. This led us to stick with our broker and go with their SaaS solution-- which is not working out.

Recommendations to other buyers: Research, research research. There are a few others out there now that are doing similar things. I'd see what fits your needs best.

Extremely Limited in Its Capabilities

Aug 16, 2016
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: If you want a straight out of the box, what you see is what you get HR tool, use Zenefits. They just blew our payroll so bad, we will be finding another payroll service; still waiting on a call back for the money they owe us. We added another company with ONE employee and the payroll was wait listed. When employees run out of PTO there is no vehicle to dock the hours from their paycheck for time off without pay -- you have to do a manual calculation. Our open enrollment is October 1, we haven't even seen a plan yet -- it's August 16.

Pros: Site is relatively easy to use. Termination process is a breeze. Their staff is very nice and as well versed as they can be on a system that is extremely limited.

Cons: Payroll is terrible and very limited Time & Attendance does whatever it wants, including logging employees out randomly or never logging them out at all We do not have our insurance options to look over six weeks before open enrollment after requesting them. No vehicle to track time off that isn't paid No way to connect the E-Verify system with the on boarding process. Any changes whatsoever requested a never accommodated (We're working on that)

Recommendations to other buyers: We had no problems with Tri-net but the are a PEO, more expensive. The ASO we were using was extremely backwards in their technology. This is a difficult problem for us to solve.

Great tool for beginners

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It¿s really easy to use and makes it easy to be organized with all of the on-boarding paperwork.

Cons: It¿s great overall, but it would be even better if it was integrated with E-verify to check employee eligibility.

Recommendations to other buyers: We were brand new to using an HR software and were so glad we chose Zenefits! Besides the perfect price (free), it has been really simple and efficient.

Zenefits: sleek and simple and everything you need

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the simplicity of the homepage on Zenefits. Everything is clean and right where you expect it to be. While some programs similar to Zenefits place items in locations you would never think to look, the logic works really well here. It is also helpful how easily available the details of your paystub are. The customer support is also leaps and bounds ahead of their competition.

Cons: The performance of the web pages sometimes lags a bit (e.g. buttons shifting around on the page a little while the page is loading).

Recommendations to other buyers: Note when using Zenefits that each of the several large choices on the main menu lead you to a different type of web page, from which it can be difficult to navigate to other parts of the site.

Great product and easy to use

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very detailed on the paystubs. The org chart is also great. Easy to move around on the site.

Cons: The payroll cutoff times are quick so be sure it works for you.

Recommendations to other buyers: Definitely check on the payroll cutoff times to ensure it works for you.

Strong product for Non-HR intensive Orgs

Jul 19, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The product works for most of its modules, however due to ACA they were unable to support us moving forward on the health benefits side

Cons: Local tax notifications are non-existent and they have made a few errors recently.

Recommendations to other buyers: If you need the bare minimum functionality, Zenefits is great. Advanced HR functionality is not supported here.

Zenefits a good intro to HR software

Jul 18, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It was free- can't beat that! Good layout for the employees as well.

Cons: The fields aren't as customizable as we'd like. We couldn't put in all the things we wanted.

Recommendations to other buyers: Know what you're looking for in a software. There are a lot of different types.

Great Stuff

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Worked like a charm and super simple to use! It did everything that I needed it to and I was able to accomplish what I wanted with it!

HR automated

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Speed of onboarding, new features, seamless integration to QuickBooks for payroll, price, automation of most things HR.

Cons: Doesn't handle international payroll yet (filing taxes, etc.)

Overall: We started using it from the beginning of forming our company (over two years ago) and have been really pleased with the amount of features and support that Zenefits has provided. With any new company, there are usually some hiccups, but, they are always quick to fix problems and always available. We initially started out by using it as a platform before using them as our broker and haven't looked back since. We have two offices in California and Arizona and it has been really easy to onboard new employees remotely.

Recommendations to other buyers: If you are looking to automate your HR, this is a great first step. You don't even have to use them for health insurance if you don't want to switch but I highly recommend it. Goodbye paper.