# InTouchLink Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about InTouchLink Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more. Source: https://www.capterra.com/p/153397/InTouchLink --- # InTouchLink Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) InTouchLink ## What is InTouchLink? The premier platform for resident engagement and family satisfaction. Our all-encompassing platform was built on the premise that everyone deserves to be connected. Streamline Operations. Promote Communication. Increase Satisfaction. A powerful, but incredibly easy-to-use system with an Enterprise Content Management Center, In-Room TV Channel, Resident and Family Member Portal, Learning Center, Service Request Manager and much more. ## What is InTouchLink used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $200 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InTouchLink?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www1.intouchlink.com/&name=InTouchLink) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InTouchLink 4.4 (27) VS. [4.7 (152)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price $200 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (27) Ease Of Use 4.7 (41) Value For Money 4.3 (23) Value For Money 4.5 (23) Customer Service 4.8 (25) Customer Service 4.9 (29) ## InTouchLink alternatives [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Highest Rated [4.8 (44)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/153397/InTouchLink/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Admissions Management Handle the registration and admission process for existing and new students Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges InTouchLink 31 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Track the attendance of specific individuals or groups Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Track employee schedules, availability, and performance across projects and tasks Plan events and/or activities Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and track all disruptions and incidents Store information about leads or contacts and track, manage and nurture them throughout the sales process Meal and snack planning, scheduling and distribution Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Schedule shifts for staff/employees, track hours worked, and manage staff payroll Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.1 (27) 4.1 Based on 27 reviews ## Pricing Value for money 4.3 (23) Free Trial Basic $200.00 Flat Rate,Per Month Value for money 4.3 (23) 4.3 Based on 23 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Slides](https://www.capterra.com/p/178686/Google-Slides/)[ PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (25) 4.8 Based on 25 reviews ## User reviews Overall rating 4.4 Based on 27 reviews Filter by rating 5(12) 4(14) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent NC Natalie C. Marketing Manager Hospital & Health Care ### "Not fancy, but it works" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 17, 2021 Staff is always willing to help. Interface is easy to use and provides lots of options. Pros It's easy to use and has multiple uses. Interfaced is simple and it allows us to do many things. Cons Trouble shooting issues can be difficult, replacing equipment in expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brayan M. Wellness Supervisor Health, Wellness and Fitness ### "Intouch VGW" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2021 Pros giving family and residents access to the platform. Cons not being able to stop the videos once they start playing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FU Fatima U. Receptionist Hospital & Health Care ### "InTouch" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 17, 2021 Pros Images are very colourful, texts are big Cons Sometimes it is difficult to locate what you are looking for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Joseph C. Office Lead Hospital & Health Care ### "Good Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 17, 2021 Pros User interface is easy for those who are not tech savvy. There are many customizeable options. Family portal is also an asset. Cons Some features are limiting although there are many. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Suzanne S. Wellness Manager Recreational Facilities and Services ### "Seniors Benefit" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2021 Overall has been good with friendly service, needed updates,help when needed. Training available The new platform fulfills current needs Pros InTouch link is used for Daily Schedule, communication, community update and linking families Cons As we discover changes or updates that we need to make , our InTouch contact/ rep works with us to change and update We are currently going through a change to Pegasus which offers in suite channels and an app for family or on the go updates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Terry T. Executive Director (retired) Non-Profit Organization Management ### "Good program for seniors' homes" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 8, 2021 Customer support is very good. Pros Easy to use. Not too difficult to set up and program. Cons I think that we have not taken advantage of all of the available features due to a lack of time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Pamela R. Executive Director Health, Wellness and Fitness ### "Great" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2021 Pros Great product , easy to use and user friendly Cons Nothing really. Would be nice to have it more as a app Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Joni C. Activities Director Hospital & Health Care ### "In Touch Link is a great communication and marketing program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 I would say my overall experience has been great! Pros I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more. I enjoy creating the different screens and adding You Tube videos or importing my own videos of various functions. The tech department is only a phone call away and always returns your messages quickly, even on weekends. If communities do not have this program in house then they are just missing out. Love It!!! Cons I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games. I have to log out and go to the internet and download pictures then go back into In Touch and browse my pictures sometime they fit sometimes they are to large. I wish you could adapt some photos to our community needs. Reasons for choosing InTouchLink Easy program that benefits our community. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Karen C. Activity Coordinator Hospital & Health Care ### "Overall good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 8, 2021 In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged Pros I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn. Cons There are a few features I wish were slightly simpler. I wish that we could add videos to the in suite channels that are not you tube specific. During the pandemic and stay at home order it would have been nice to add educational videos and or movies in the evenings etc. I found it difficult to find you tube specific videos. I would also like to see a way to maybe keep a seasonal calendar on file, that we have previously used.. It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month. It would also be nice if it could be interactive somehow. Like trivia games etc, that they can play in their suites? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tanya P. Director of Operations Non-Profit Organization Management ### "Intouch TV" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2021 The customer service is excellent, they will always lend a hand. Pros We utilize this most to share information via TV for our residents. It is a great way to communicate day to day info and keep people informed and spirits lifted. Cons There are some problems figuring out when a youtube link doesn't display correctly and being able to time things is glitchy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153397/InTouchLink/reviews/) Popular comparisons [ECP vs InTouchLink](https://www.capterra.com/compare/90493-153397/ECP-vs-InTouchLink) [Senior Living Core Platform vs InTouchLink](https://www.capterra.com/compare/153397-209867/InTouchLink-vs-Senior-Living-Core-Platform)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)