Who Uses This Software?

Our target market is senior care communities in North America that would like an all-in-one digital solution to problems related to communication, efficiency, client satisfaction and more.


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • InTouchLink
  • www1.intouchlink.com/
  • Founded 2008
  • Canada

About InTouchLink

The premier platform for resident engagement and family satisfaction. Our all-encompassing platform was built on the premise that everyone deserves to be connected. Streamline Operations. Promote Communication. Increase Satisfaction. A powerful, but incredibly easy-to-use system with a Content Management Centre, Resident and Family Member Portal, Learning Centre, Service Request Manager and much more.


InTouchLink Features

  • Admissions Management
  • Billing & Invoicing
  • Building Maintenance
  • Care Planning
  • Incident Management
  • Medical Records
  • Medication Tracking
  • New Resident Assessment
  • Resident Info Management
  • Scheduling
  • Staff Management
  • Work Order Management

InTouchLink Reviews Recently Reviewed!

Easy and practical

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use- its easy to teach and maintain, and customer support is nearly always available by email and quick to assist

Cons: Our equipment is getting old and showing some technical difficulties at times-the set up of the equipment can be difficult to access.

Overall: Customer information delivered in a nice set up

Tendercare Living Centre

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly

Cons: Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to. Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments. When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated.

Overall: Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home!

Recommendations to other buyers: Keep up the good work and the great customer service!

A great addition to the lifestyle and services we offer here!

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.

Overall: Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!

Advancement at a plus!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy

Overall: After our first initial training they were still at stand by ready to assist when we ran into a problem. This meant a lot to my staff.

A great addition

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use enabling us to engage front line staff in the content management.

Cons: I really don't have any negatives.

Overall: InTouchlink has been a great addition to our properties, in addition to facilitating seamless communication to our residents, it also allows our operation to run smoothly as everyone is now in the know!

Recommendations to other buyers: In order to get the most out of the software, take the time to learn about every feature that it offers.

It is what you make it

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: System is easy to use, allows us to do online courses with our staff using our own content, photos from various events can be shared with our residents easily, our menu is easy to change on a daily basis, and has made activity planning easier and excellent customer service and support, very responsive to needs and working to fix.

Cons: uploading menus is a lot of work, several steps for a few applications

Overall: We have been very pleased with how user-friendly it this software is in general. Some operations take longer than we would like (more steps than seem necessary). We have not taken full advantage of this software and know that it can be very beneficial in more ways than those we utilize at present.

Review from Vision Nursing and Rest Home

Jan 24, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day of using paper signs with information that needed to get out to our residents.

Intouchlink staff are on top of things and when units are down they will email to let us know and have us check them. If there is a question about the software and when an email is sent staff usually email back the same day, with an answer or letting us know they are looking into the issue.

The one issue is we have been with the company for 5 years now and during that time we have replaced each one of the boxes at least once at no charge to us and with having this many boxes in our house there always seems to a box that we are fixing. The older style boxes you used get VERY HOT, but since you have moved to the new thinner style box this issue seems to have been resolved and we have not had an issue with this particular box.

Now that our 5 year contract is up we are currently looking at our budget to see about rejoining and replaced all of the boxes in the house and starting from scratch with the newer boxes you are using and hoping to not have as many problems.

Hoping to continue our work with Intouchlink for another 5 years.

Quick, Efficient Customer service

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of functionality and top notch service support

Cons: Sometimes- being internet based, repairs can take a bit.

Overall: We have always experienced top notch service from the reps at Intouch who will do anything to help you! Even if it means developing programming to meet your needs!

First Time User- Very Pleased

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to learn and follow

Cons: depending on the day I have experienced the cursor disappearing as I am trying to input and save information

Overall: Overall the program InTouchLink has been very beneficial to our facility. We had to convince our residents in the beginning that it would be a good thing. Going from hand written to TV monitor was an adjustment for many that have been here for years.
Now we see people looking forward to what comes up on the screen, our Recreation department has even mastered adding photos from our special events onto the screen.
As we continue to learn how the program will even better our communication we hope that one day we can transfer this information to the personal televisions and computers of our residents.

Recommendations to other buyers: For those of us not so savy on computers have some additional training or even refresh/update. However when I have needed help Cerene has been excellent over the phone.

Using and Experiencing InTouchLink

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy use

Cons: If the system goes down it sometimes takes a while to come back on

Overall: I was responsible for inputting our companies menus on a date rotation for all 4 locations. I found the system got easier as I got used to it and now use it daily with ease. I especially like doing our company training piece on InTouchLink it is simple and functions with ease. The customer support staff was easier to talk too, explained how to use the system clearly and well. She was always available with my many questions at first and very helpful in every situation.

Keeping in touch with our communities

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Accessibility from other properties and its very easy to use.

Cons: Limitations such as changing font sizes on calendars. When using the calendar options , we have to go back to the content page when we need to make an addition. Going back to the calendar itself would be easier.

Overall: We have been using the In touch system for over a year, and it has enhanced the way that we communicate with our residents in our communities. We really enjoy the monthly calendar features that help makes our program planning easier and less time consuming. In touch 's customer service is always quick and very helpful to help us out of any binds we find ourselves in.

Recommendations to other buyers: Have more than 1 calendar on the system form a planning perspective. February's up when working in March.

Hazelton Place

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: easy. access anywhere. can customize

Cons: sometimes the systems frezzes and have to reboot.

Overall: Easy to use, convenient, residents like it. lots of uses that make things easier to communicate. great place for pictures and posters.

Recommendations to other buyers: Great.

User friendly and easily adaptable

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It covers all the bases.

Cons: Font size and screen display is not great for lengthy messages or small TV's.

Overall: This software has been easy to use with little to no support required. If you are in need of help, they are a phone call away. Generally you get a service representative on the line or they call you within 24 hours. They are advanced in their thinking and have shown this in their product. There is always a way to adapt the program for individual use. If they do not have an answer right away, they research and get back to you within a timely manner.

Even I can use it!

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. Do not have to be a technical person to find your way around it.

Cons: Changing letter colours and background colours I do not understand

Overall: Easy system that even a non technical person like myself can find their way around. Love how easy it is to create and print our monthly calendar! Ceryn is excellent with support when needed and her responses are quick and informative.

InTouch Link review

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and availability of a plethora of programs

Cons: occasional issue with restarting program or music

Overall: InTouch has been a great addition to communication with our residents in our Assisted Living! Before meals and throughout the day, residents gather in the common area to listen to music of their generation and read the TV! Anytime I have contacted InTouch, the staff has been courteous and shown excellent customer service!

Great service! Our Residents LOVE it!

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to access

Cons: Occasionally, we have to 're-boot' the whole system (turn it off then back on) to get the music to play or to see changes recently made.

Overall: We love it! There are a few other things (live satellite weather radar for example) we would love to see added, but overall, we are very pleased! Customer service has went above & beyond to help us anytime & every time we are in need of anything!

Recommendations to other buyers: Sometimes I have to go in & update new dates for (thought of the day for example) to get them to change on the screen. That takes some time, I wish it could be automatically changed in the system.

Helpful & Informative System

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The intouchlink system is a great program. It is very user friendly. It is quick and easy to update information from anywhere. it can be accessed at work or at home. It is a great information guide for our seniors as they can see the upcoming events and news in a fun interactive way. There is always the ability to change and update your information and create new eye catching designs to catch the readers attention.