--- title: "InTouchLink Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about InTouchLink Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more." source_url: "https://www.capterra.com/p/153397/InTouchLink/" page_type: "product" language: "en" --- # InTouchLink Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) InTouchLink ## What is InTouchLink? The premier platform for resident engagement and family satisfaction. Our all-encompassing platform was built on the premise that everyone deserves to be connected. Streamline Operations. Promote Communication. Increase Satisfaction. A powerful, but incredibly easy-to-use system with an Enterprise Content Management Center, In-Room TV Channel, Resident and Family Member Portal, Learning Center, Service Request Manager and much more. ## What is InTouchLink used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $200 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InTouchLink?[Manage this product listing](https://www.g2.com/products/intouchlink/claim_requests/new?auto=true) ## InTouchLink Overview Updated September 2026 AI summary InTouchLink offers a suite of tools for organizations managing assisted living and long-term care, supporting daily operations across businesses of all sizes. Its features include care plan management, activity and incident tracking, compliance oversight, and communication tools. The platform provides customizable reports, integrations, and access controls, and is available via cloud and web-based deployment on multiple operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InTouchLink 4.4 (27) VS. [4.6 (176)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price $200 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (27) Ease Of Use 4.7 (176) Value For Money 4.3 (23) Value For Money 4.5 (144) Customer Service 4.8 (25) Customer Service 4.9 (173) ## InTouchLink alternatives Highest Rated [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153397/InTouchLink/alternatives/) ## FAQs about InTouchLink Overview ### Which roles and teams benefit most from InTouchLink? InTouchLink is most used by senior living leaders, resident activities teams, and office administrators who need to streamline resident communication and program coordination. Executive and operations leaders use it to oversee engagement and messaging, while marketing and front-desk staff support family outreach, announcements, scheduling, and community visibility. Answer based on 25 reviews Overview ### What company size and specific industries is InTouchLink built for? InTouchLink is designed for senior care communities in North America, including independent living, assisted living, and long-term care providers. It fits organizations of any size in these sectors that need an all-in-one digital solution for communication, efficiency, and resident satisfaction. Features and Usability ### What are the key features of InTouchLink? InTouchLink offers access controls and permissions, activity dashboards, and activity tracking for daily oversight. Core workflows include admissions management, care plan management, attendance tracking, and incident management. It also includes communication management, document storage, customizable reports, automated scheduling, alerts and notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does InTouchLink integrate with? InTouchLink integrates with 3 third-party tools and platforms: Google Docs and Google Slides for document and presentation workflows, plus PCC for healthcare and resident management connections. These catalog integrations cover core productivity and system-linking needs within the platform. Getting Started and Support ### What training and onboarding options does InTouchLink offer? InTouchLink provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars can cover product topics for groups, documentation offers written reference material, and videos provide visual walkthroughs for users reviewing features at their own pace. Answer based on 2 reviews Getting Started and Support ### What customer support options does InTouchLink offer? InTouchLink provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as quick, helpful, and easy to reach, with staff often returning calls promptly and explaining steps clearly. Some also note that help is available when questions or setup issues come up. Answer based on 7 reviews ## Features AI summary Based on 298 Assisted Living reviews Capterra reviewers point to these as the assisted living features buyers care about most: - **Patient Records Management** (**58%** of reviewers rated this feature as critical) - **Medication History** (**62%**) - **Charting** (**64%**) InTouchLink focuses on other capabilities that reviewers also rate as important, including **Care Plan Management** (**56%**), **HIPAA Compliant** (**55%**), and **Compliance Management** (**49%**). Together, these features help assisted living teams document resident needs, protect sensitive health information, and stay aligned with regulatory requirements, allowing teams to deliver organized care and maintain day-to-day operational oversight. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Admissions Management Handle the registration and admission process for existing and new students Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges InTouchLink 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event/Activities Planning: Plan events and/or activities - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.1 (27) 4.1 Based on 27 reviews ## Pricing Value for money 4.3 (23) Free Trial Basic $200.00 Flat Rate,Per Month Value for money 4.3 (23) 4.3 Based on 23 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Slides](https://www.capterra.com/p/178686/Google-Slides/)[ PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (25) 4.8 Based on 25 reviews ## User reviews Overall rating 4.4 Based on 27 reviews Filter by rating 5(12) 4(14) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent NC Natalie C. Marketing Manager Hospital & Health Care ### "Not fancy, but it works" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 17, 2021 Staff is always willing to help. Interface is easy to use and provides lots of options. Pros It's easy to use and has multiple uses. Interfaced is simple and it allows us to do many things. Cons Trouble shooting issues can be difficult, replacing equipment in expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brayan M. Wellness Supervisor Health, Wellness and Fitness ### "Intouch VGW" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2021 Pros giving family and residents access to the platform. Cons not being able to stop the videos once they start playing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FU Fatima U. Receptionist Hospital & Health Care ### "InTouch" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 17, 2021 Pros Images are very colourful, texts are big Cons Sometimes it is difficult to locate what you are looking for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Joseph C. Office Lead Hospital & Health Care ### "Good Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 17, 2021 Pros User interface is easy for those who are not tech savvy. There are many customizeable options. Family portal is also an asset. Cons Some features are limiting although there are many. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Suzanne S. Wellness Manager Recreational Facilities and Services ### "Seniors Benefit" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2021 Overall has been good with friendly service, needed updates,help when needed. Training available The new platform fulfills current needs Pros InTouch link is used for Daily Schedule, communication, community update and linking families Cons As we discover changes or updates that we need to make , our InTouch contact/ rep works with us to change and update We are currently going through a change to Pegasus which offers in suite channels and an app for family or on the go updates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Terry T. Executive Director (retired) Non-Profit Organization Management ### "Good program for seniors' homes" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 8, 2021 Customer support is very good. Pros Easy to use. Not too difficult to set up and program. Cons I think that we have not taken advantage of all of the available features due to a lack of time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Pamela R. Executive Director Health, Wellness and Fitness ### "Great" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2021 Pros Great product , easy to use and user friendly Cons Nothing really. Would be nice to have it more as a app Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Joni C. Activities Director Hospital & Health Care ### "In Touch Link is a great communication and marketing program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 I would say my overall experience has been great! Pros I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more. I enjoy creating the different screens and adding You Tube videos or importing my own videos of various functions. The tech department is only a phone call away and always returns your messages quickly, even on weekends. If communities do not have this program in house then they are just missing out. Love It!!! Cons I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games. I have to log out and go to the internet and download pictures then go back into In Touch and browse my pictures sometime they fit sometimes they are to large. I wish you could adapt some photos to our community needs. Reasons for choosing InTouchLink Easy program that benefits our community. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Karen C. Activity Coordinator Hospital & Health Care ### "Overall good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 8, 2021 In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged Pros I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn. Cons There are a few features I wish were slightly simpler. I wish that we could add videos to the in suite channels that are not you tube specific. During the pandemic and stay at home order it would have been nice to add educational videos and or movies in the evenings etc. I found it difficult to find you tube specific videos. I would also like to see a way to maybe keep a seasonal calendar on file, that we have previously used.. It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month. It would also be nice if it could be interactive somehow. Like trivia games etc, that they can play in their suites? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tanya P. Director of Operations Non-Profit Organization Management ### "Intouch TV" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2021 The customer service is excellent, they will always lend a hand. Pros We utilize this most to share information via TV for our residents. It is a great way to communicate day to day info and keep people informed and spirits lifted. Cons There are some problems figuring out when a youtube link doesn't display correctly and being able to time things is glitchy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153397/InTouchLink/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ECP vs InTouchLink](https://www.capterra.com/compare/90493-153397/ECP-vs-InTouchLink)[PointClickCare EHR for Senior Living vs InTouchLink](https://www.capterra.com/compare/153397-209867/InTouchLink-vs-Senior-Living-Core-Platform) [Therap vs InTouchLink](https://www.capterra.com/compare/124101-153397/Therap-vs-InTouchLink)