Who Uses This Software?

SmartrMail enables small to large e-commerce retailers to generate more sales by making it easy to automate their email marketing and send the the products their customers are most likely to buy.


Average Ratings

15 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    15 day free trial. No credit card required.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • SmartrMail
  • smartrmail.com
  • Founded 2016
  • Australia

About SmartrMail

SmartrMail provides all the tools for your e-commerce store to get more sales from email marketing. Easy-to-use automation, personalized product recommendations, beautiful newsletters and advanced segmentation. Thousands of stores use SmartrMail to email the products their customers are most likely to buy. Fully integrated with Shopify, BigCommerce, WooCommerce and Neto.


SmartrMail Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor

SmartrMail Reviews Recently Reviewed!


SmartrMail Review

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Designing our own emails in InDesign, it is easy to then import GIFs and images into the emails for our weekly newsletter. For weekly emails, the system is intuitive and easy to use.

With the assistance of the team from Smartrmail, we've been able to create a range of automated campaigns to target customers and upsell other products.

The customer service team is great and reply to help requests very promptly.

Cons: Setting up automated campaigns and creating audiences with certain rules can be rather complex and easy to make errors, so it is essential you work with the Smartrmail team on this.

Overall: We are able to stay in contact with customers through email and have created some beautiful campaigns which SmartrMail has helped us send. The customer service is always helpful and if you have any hiccups or challenges, they will help you through to find a solution.

Great product and exceptional customer service and support

Nov 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SmartrMail is so easy to use - no experience or training necessary. Plus integration with our website makes it easy to add products including products descriptions, price images etc. What used to take me an hour to do using other mail service platforms, it takes about 15 minutes now. Smartrmail saves a lot of time and emails just look so much better and professional. Couldn't go back to anything else now. Plus customer support is just exceptional - if you have any questions or need suggestions. 10/10 for software and support.

Cons: There is nothing that I don't like. This is a complete package.

Overall: 1. Saves time

2. Emails look professional

3. Automation helps you focus on other parts of business

Email database management that makes you money while you sleep

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer segmentation for auto emails. Reporting on actual revenue and easy of use.

Cons: No automatically emailed invoice each month. It's a bit of a pain to have to go in and retrieve your invoice for accounting purposes

Smart R Mail - The name says it all !!

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software links in with my eCommerce program and allows me to produce emails quickly.

Cons: The worst part of the program as that I did not find it earlier.

Overall: Smartrmail provides excellent customer service - they answer questions quickly and provide solutions or work arounds to most of my email problems within their software. I love the smart technology that is built into the product, that can send my clients products that suit them automatically, without me doing anything.

SmartrMail Review

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartmail links directly with our Neto e-commerce platform which means its fast and easy to add products to our mailouts.

Cons: The product database is not updated immediatley but this is only a small issue.

Capterra loader

A handy tool

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good sensible support, explained things properly.

Cons: there were a couple of bugs but were fixed on contact

Overall: A pretty handy tool really. Was using mailchimp but got annoyed with their lack of support and found automations complicated.

They have some sophisticated features to be played around with. The auto product emails and suggestions are quite relevant and takes care of half the work. There's room for improvement but a much needed upgrade from the old emailing tools.

SmartrMail

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Segmentation and the easiness of getting a quick campaign together.

Cons: The lack of design capabilities and fonts

Overall: Best customer service going around.

A breakthrough in email campaigns

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Very intelligent smart segments means you can target on specific subscribers.

Automatically integrated to our Neto software so products can be linked at the press of a button...no more manually adding links to images and webstore which is very time consuming:)

Links to subscriber sales for accurate metrics and reporting.

The best thing is because SmartrMail integrates with Neto, it can distinguish between retail and wholesale customers (something Mail Chimp could never quite do for us) so we can send them dedicated campaigns without crossover confusion:))))

Cons: Some restrictions with spacing in page layout.

Overall: This is a simple system which saves time creating weekly email campaigns. It also seems to provide solutions to all of my queries. Very happy with SmartrMail.

Capterra loader

Great service, excellent support

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: full integration with NETO shopping cart has enabled us to get rid of Infusionsoft.

Cons: Like any new software, just have to learn a few new things and ways of doing things. But it's actually been quite smooth.

Overall: Initially I wanted to look for an alternative to Infusionsoft due to cost, but then after working with the SmartrMail guys and having a chat with them I could see the tight integration with the E-Commerce side would be very helpful with segmenting our list / sales etc.

SmartrMail

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use; Good reporting & sales tracking; Great customer support

Cons: Some additional functions & editing of templates would be useful

Overall: GREAT customer support (always responsive and capable). Direct tracking of our increase in sales via this platform and both auto and manual emails to our customer base

I can see the value already

Jan 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to set up and use. I love the ease of which products are imported and even making a manual email is much faster than with MailChimp.

Cons: The only issue was having to re-set some options when the trial was over.

Overall: Support was fantastic.

Easy to use, Easy to migrate

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The layout and design of the UI makes it very easy to use. The support we received in migrating from our previous ESP was incredible. Very helpful and fast to respond.

Cons: There are some limitations to what content can be included in an email and formatting/layout of linked products is pretty rigid. I'd like to see more options for product field insertion (was price/Sale price, promo end date, review ratings, etc...)

Seems to work quite well...

Nov 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and design, great support.

Cons: Some parts are limited, but have been told that they are working to add more features.

Overall: The support is amazing, really quick and very helpful.

Seamless Integration with NETO Platform and Friendly Support

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Seamless Integration with NETO Platform and Friendly Support

Cons: There are more functions have yet be added to the service, to make it true SmartrMail".

The team listen and try to improve the service, which is most important.

As a new and small online store, we are glad we are growing as SmartrMail grows.

Overall: We would recommend the service to other business.

Easy to Use, Great Support and Converts

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use

Increased Sales

Segmenting Customers

Cons: Nothing, I guess I'd like it cheaper lol.

Overall: Excellent customer experience, support is fantastic