# SAP Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SAP Sales Cloud the right CRM solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153454/SAP-Sales-Cloud/reviews --- SAP Sales Cloud 4.1 (22) [View alternatives](https://www.capterra.com/p/153454/SPM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SAP Sales Cloud Ease of use 3.5 Customer Service 3.9 ## Pros and Cons in Reviews Carol C CRM Marketing ManagerRestaurants, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “SAP's Sales Cloud solution allows us to manage sales efficiently and provide scalable segmentation and targeting with minimal training.“ May 19, 2023 Carol C CRM Marketing ManagerRestaurants, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I think it is difficult to learn at first. While the collaborative writing techniques are used, there is no alternative to identify conflicts easily.“ May 19, 2023 JV Jan V CTOManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “API and SDK support for advanced use cases“ September 27, 2021 JV Jan V CTOManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “UI can be a bit hard to navigate and not as user friendly“ September 27, 2021 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dylan C. marketing Food & Beverages Used the software for: 2+ years ### "Smarter work with less time executed" December 15, 2024 5.0 Having all the customer data saved allows for better campaign execution, making each customer more satisfied and with more personalized attention where each customer feels more valued and thus happier, making them feel valued by the company Pros Boost sales growth with more professional strategies by providing more extensive training with more effective knowledge to advisors so that they can achieve more sales in less time. The efficiency of each advisor has improved with smarter sales and better analysis, so that sales processes are faster, smarter and more successful in less time, so that each sale is better planned with more experienced advisors. Less appropriate for people who are not patient with the learning process, which is long but worthwhile. Cons It has a high complexity of use in which it is not easy to learn in hours, it requires days of learning to be able to use all its tools correctly Review Source Melissa Z. Physician Assistant Medical Practice Used the software for: 2+ years ### "Very good for record keeping" February 18, 2026 5.0 Very good. The important part was that the information entered was reviewed and i was compensated appropriately Pros It was easy to enter information in the text boxes. I appreciated how certain boxes were already checked off in advance Cons The boxes to check off were small and surfing the mouse to the exact spot to "check" off was time consuming Review Source Calin H. Marketing Account Manager Financial Services Used the software for: Less than 6 months ### "A Powerful Tool When It Works" September 22, 2018 3.0 A mix of good, bad and ugly. We're still matching our transactions with payment spreadsheets even after five months of using Callidus for sales payments, and there have been times where we couldn't pay out of Callidus and had to resort to using our manual spreadsheets. When it works it's great, if it doesn't though, then you're pretty much at the mercy of the very poor tech support that Callidus offers. It's really a love/hate relationship. Pros Callidus gives you a whole lot of flexibility in writing rules on top of rules and setting things up the way you need them to work. When things go smoothly, it works like a dream and you can manage every very complex sales management through the software. The software is able to accommodate even very complex calculations that involve pulling multiple data points into a single calculation, which is impressive. Cons It breaks pretty frequently. We also run the commission version at my company that seems to work without breaking too often, but the sales management portion of the software has a lot of bugs. Tech support is pretty incompetent and difficult to deal with. Even when you are having an issue that could cause a delay in payouts to clients or partners tech support doesn't act with any amount of haste. Trying to get support can be frustrating and discouraging, so as long as things are running well and don't need to call on support then this could be a good option. Review Source Sai R. Client Project Manager Internet Used the software for: 2+ years ### "Efficient CRM" July 28, 2023 5.0 Experience working with SAP Sales Cloud has been great Pros SAP Sales Cloud is an effective CRM platform to manage contacts, pipeline! It makes your teams collaborative and increases productivity and ROI Cons SAP Sales Cloud is less dynamic when compared to Salesforce Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Recommendations from partners Review Source Carol C. CRM Marketing Manager Restaurants Used the software for: 6-12 months ### "SAP Sales Cloud is the best growth tool" May 19, 2023 5.0 SAP's Sales Cloud solution allows us to manage sales efficiently and provide scalable segmentation and targeting with minimal training. I am attracted to the idea of the tool and the ease with which most people can look at contract documents. The application is very easy to use and allows for further integration with other ERP systems. Pros It is more efficient than the "old" contract procedure that involves printing, signing and writing documents in PDF format, plus you have to pay for it. I enjoy the automated authorization system that has also simplified permissions management and can be deployed in the cloud by multiple cloud service tenants, each of which is a cloud service provider. This is very beneficial for users who do not want to open 3 links for each related CRM application. Instantly, true analytics data can be accessed. What attracts me the most is the many options to manage marketing spend or all marketing tasks with the tool. Cons I think it is difficult to learn at first. While the collaborative writing techniques are used, there is no alternative to identify conflicts easily. I felt this added too many unnecessary steps to the procedure we normally follow as a company. Review Source vL valerian L. Support Accounting Used the software for: 1-2 years ### "Software that brings success." December 20, 2023 5.0 Overall I'm very happy with using this software. SAP uses artificial intelligence. It really gives affordable suggestions for making a decision. Pros SAP Sales Cloud is a very useful software. The interface is intuitive. It helps me maintain relationship with customers. SAP offers analytics that helps me make a right decision. Cons Undoubtedly SAP makes very quality products. But for my region price is a bit high. Review Source JV Jan V. CTO Management Consulting Used the software for: 2+ years ### "Modern Cloud CRM by SAP?" September 27, 2021 4.0 A great step forward for SAP into cloud CRMs. Integration with ERP and other SAP products is made easier, rollout can be done relatively quickly for straightforward use cases. In case of advanced customizations, there are some burdens and limitations to overcome. Pros UI is quite modern compared with older SAP products Customizability and extensibility API and SDK support for advanced use cases Integration with other SAP family products, especially ERP, is somewhat easier Cons UI can be a bit hard to navigate and not as user friendly Technology stack is a bit strange, combining legacy SAP elements with some modern approaches Speed and responsiveness sometimes lags behind modern competitors Review Source ST Siddhant T. Consultant Financial Services Used the software for: 6-12 months ### "Evaluation of SAP Sales Cloud" February 7, 2023 5.0 At first dealing with the client information and access the same was difficult, as all work is on paper and to check the particular client information we expected to check the documents and it was exceptionally tedious work. By utilizing SAP Sales cloud, it lessen the time and representative work productivity likewise increment. Pros Sales cloud gives us a complete arrangement of instruments, administrations, and applications to with dealing with our client connections. It gives us the capacity to rapidly and effectively track client collaborations and guarantee that client request are taken care of actually and productively. Cons The primary downsides of Sales Cloud is its intricacy. It tends to be hard to explore and see every one of the elements and apparatuses accessible, especially for those new to the framework. Also, the expense related with utilizing the framework can be restrictive for certain associations. Review Source Tarun K. Sr. Project Manager Information Technology and Services Used the software for: 2+ years ### "CLM review" December 21, 2018 5.0 Pros Collaborative Lifecycle Management series of tools - CCM, RM and QM are great for managing the complete software development lifecyle. Cons There is nothing in the tool that can be marked as least likeable. Review Source VR Verified Reviewer Software Developer Computer Software Used the software for: 6-12 months ### "Great tool to grow business" February 28, 2018 4.0 Number of customers increased. Pros It continuous help to increase business sale with efficiency. We can communicte with our customers even they lives in different region or culture. Cons I always trust on this as it has been increasing my business sale, but i would like if anyone can improve its loading time. Review Source AL AFEF L. ASSISTANTE COMMERCIALE Retail Used the software for: 2+ years ### "C'est mon HERO !" January 3, 2025 5.0 Je peux la décrire comme une expérience fluide, intuitive et centralisée, visant à améliorer l'efficacité des équipes commerciales tout en facilitant la gestion de la relation client. Pros Rationalise et automatise le processus de vente, ce qui permet aux équipes de vente de se concentrer sur les tâches à forte valeur ajoutée plutôt que sur le travail administratif Cons C'est logiciel sans faute, je ferai un nouvel avis si j'en trouverai. Review Source KM Kimberly M. Project Manager Used the software for: 1-2 years ### "CLM is limited by its editor that does not utilize MS Word, but improvements are being made." May 18, 2017 3.0 Pros \-Integrates with Salesforce and DocuSign -Standard contracts and their associated workflows are preloaded in the tool saving time - Has a parallel approval feature with a dropdown list of Subject Matter Experts to choose from to easily progress the workflow to multiple individuals at the same time for collaborative redlining -Manages contract renewals -Features a standard clause library Cons \-CLM does not utilize MS Word and there are some feature limitations with the editor used -While collaborative redlining is in use, there is no solution to easily identify possible conflicts -A Word plugin is required to incorporate offline redlines back into the CLM workflow -Dashboard and Reports need improvements such as filtering capabilities and the ability to report on who is assigned the contract in a parallel approval -Administrative functions should have more built-in efficiencies to help very large customers with many standard contracts make updates more easily Review Source KO Kathleen O. Contracts and Negotiations Computer & Network Security Used the software for: 6-12 months ### "Contract negotiations require the management of workflows. CLM does a great job. " May 26, 2017 4.0 Efficient and effective way to manage contracts. Eliminates unnecessary paper - great for the environment. Workflows to Business Owners of the contract terms for their approvals - filing for easy retrieval for future audits. Management of the contract negotiations eliminates version control which will eliminate unnecessary work or worse, acceptance of a term your Company did in error. Pros Setting up the Business Unit Approvers to ensure proper workflows. Approvers modifications and/or approvals of specific contract terms are files and kept in archives for any future retrieval. Paper is minimized. Version control mistakes are minimized. Electronic signatures. Contract filing for easy retrieval. Must more efficient and effective than the "old fashion" way of hard copy contracts, printing, signing and putting in PDFs. Look forward to the continued improvements. Worthwhile. Cons Support different internet browsers such as Internet Explorer - though outdates many people still use IE. No true highlighting capacities - use this when wanting to call out a term to a customer. Sometimes lagging issues when typing. Confident these are small hurdles that will be resolved over time. Review Source FK Franz K. Partner Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to use sales software" April 4, 2019 5.0 Pros Very good cloud based distribution software. The application is very intuitive and offers many integration possibilities into other ERP system or also Microsoft software. It's easy to create reports, so you always know how you stand. Cons The software does not allow so many configuration options on some sites. Review Source LS Luis S. Mkt Manager Retail Used the software for: 1-2 years ### "Too heavy for today's need of modern contact centers" June 9, 2020 4.0 Need to mantain and manage a contact center team. Pros Reliable and customization. You can setup a bunch of things but only if you are an expert on SAP systems and objects. Cons Too heavy to work with, slow and sluggish. Also the user experience is not very good and not easy to explain to a new operator. Review Source JC Justyna C. Accountant Facilities Services Used the software for: 1-2 years ### "Number one to launch everyday" May 5, 2019 5.0 Pros It really helps to organize and track sales Cons I do not understand sap scripting at the moment Review Source FG FATMA G. Dealer Management Specialist Automotive Used the software for: 6-12 months ### "Useful both for sales team and customers" February 15, 2021 4.0 Overall i like the product, it definitely shows you and your company more professional from customer aspect. Pros I don't have too much experience with this software. The most I likes so far is that it offers wonderful reporting for both sides. It offer pros and cones widely to persuade customer for their investments. It also guides the sales team and offers suggestions to optimize. Cons It is little bit complex tool, so i think it is not very easy to use. Also you can live some problems when entering CRM data and frozen problems on reports. Review Source DT Devan T. Sales Enablement Program Manager Information Technology and Services Used the software for: 6-12 months ### "I helped test this in my org and the idea is great, but we did experience a lot of bugs." May 23, 2017 3.0 Pros I like the idea of the tool and the ease of managing contracts with multiple people having to review. Cons We had some issues with versions and formatting contracts for our org specifically. The tool could be a little more intuitive as well and easier to learn. Review Source MD Melissa D. Proposal Development Specialist Information Technology and Services Used the software for: Less than 6 months ### "In the RFP role we work with Terms and Conditions that often need to be reviewed/red lined. " May 24, 2017 3.0 This tool provides housing for customer contracts and terms and conditions. Pros It is great to have a tool that will store customer contracts and terms and conditions so they are not randomly on employees hard drives. Cons Typically in the contract review process the legal team and many other business segments will need to review and red line terms and conditions as well as sending them back to the customer. The process was good in theory but was difficult to get everyone on board to go in and utilize the tool. Review Source BH Brian H. Sales Enablement Manager Computer Hardware Used the software for: Less than 6 months ### "Experience moving customer contracts through the approval process as a part of an RFP." May 23, 2017 3.0 I did not receive any benefits from the software, as I found that it added steps to our existing process and was too rigid. Pros The tool seems to be fairly well organized and is structured well enough to move contract through both the Sales and Legal review process. Cons I felt that this added too many unnecessary steps to the process that our company normally follows. It seemed to add work to the process, rather than streamline it. Review Source PP Pete P. Sales Used the software for: 6-12 months ### "I liked the collaboration aspect of this tool, but had some issues with functionality" May 23, 2017 3.0 Pros I like that when I needed to have some terms and conditions reviewed by multiple parties, it allows me to send to all of the required people at once to have them make their edits. Cons I had several issues with the formatting when uploading documents in the tool, such as numbering errors, spacing errors, etc. Review Source SB Susan B. Used the software for: ### "SPM!!!!!!!!!!!!!!" April 4, 2017 3.0 Been with my organization's implementation for 10 years - hard to get used to at first & a lot more steps but increases product track ability Review Source Similar Products Featured