# SAP Sales Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SAP Sales Cloud Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/153454/SPM/pricing --- # SAP Sales Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAP Sales Cloud ## What is SAP Sales Cloud? Gives organizations the power of real-time planning and fast communication by tracking, prioritizing, and coordinating tasks. ## What is SAP Sales Cloud used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 68% Neutral 32% Negative 0% Starting price $57 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAP Sales Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sap.com/products/crm.html&name=SAP Sales Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAP Sales Cloud 4.1 (22) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $57 per user, per month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (22) Ease Of Use 4.0 (18,101) Value For Money 4.1 (20) Value For Money 4.0 (12,790) Customer Service 3.9 (21) Customer Service 4.1 (14,022) ## SAP Sales Cloud alternatives Highest Rated [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month [4.5 (497)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/153454/SPM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations 4.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Data Import/Export 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Import and export data to and from software applications Lead Management 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Pipeline Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Contact Database 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. SAP Sales Cloud 26 features Define levels of authorization for access to specific files or systems Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Import and export data to and from software applications Graphical representation of data Defines specific deal parameters to negotiate and secure deals Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Organize and manage the accomplishments and development of employees or performance of applications or systems Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Arrange tasks based on the level of priority or urgency Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automate processes to manage leads, contacts, opportunities and sales activities Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.0 (22) 4.0 Based on 22 reviews ## Pricing Value for money 4.1 (20) Basic $57.00 Value for money 4.1 (20) 4.1 Based on 20 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (21) 3.9 Based on 21 reviews ## User reviews Overall rating 4.1 Based on 22 reviews Filter by rating 5(10) 4(5) 3(7) 2(0) 1(0) Mentioned topic Sorted by most recent Melissa Z. Physician Assistant Medical Practice ### "Very good for record keeping" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 February 18, 2026 Very good. The important part was that the information entered was reviewed and i was compensated appropriately Pros It was easy to enter information in the text boxes. I appreciated how certain boxes were already checked off in advance Cons The boxes to check off were small and surfing the mouse to the exact spot to "check" off was time consuming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL AFEF L. ASSISTANTE COMMERCIALE Retail ### "C'est mon HERO !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2025 Je peux la décrire comme une expérience fluide, intuitive et centralisée, visant à améliorer l'efficacité des équipes commerciales tout en facilitant la gestion de la relation client. Pros Rationalise et automatise le processus de vente, ce qui permet aux équipes de vente de se concentrer sur les tâches à forte valeur ajoutée plutôt que sur le travail administratif Cons C'est logiciel sans faute, je ferai un nouvel avis si j'en trouverai. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dylan C. marketing Food & Beverages ### "Smarter work with less time executed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 15, 2024 Having all the customer data saved allows for better campaign execution, making each customer more satisfied and with more personalized attention where each customer feels more valued and thus happier, making them feel valued by the company Pros Boost sales growth with more professional strategies by providing more extensive training with more effective knowledge to advisors so that they can achieve more sales in less time. The efficiency of each advisor has improved with smarter sales and better analysis, so that sales processes are faster, smarter and more successful in less time, so that each sale is better planned with more experienced advisors. Less appropriate for people who are not patient with the learning process, which is long but worthwhile. Cons It has a high complexity of use in which it is not easy to learn in hours, it requires days of learning to be able to use all its tools correctly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VL valerian l. Support Accounting ### "Software that brings success." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 20, 2023 Overall I'm very happy with using this software. SAP uses artificial intelligence. It really gives affordable suggestions for making a decision. Pros SAP Sales Cloud is a very useful software. The interface is intuitive. It helps me maintain relationship with customers. SAP offers analytics that helps me make a right decision. Cons Undoubtedly SAP makes very quality products. But for my region price is a bit high. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sai R. Client Project Manager Internet ### "Efficient CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2023 Experience working with SAP Sales Cloud has been great Pros SAP Sales Cloud is an effective CRM platform to manage contacts, pipeline! It makes your teams collaborative and increases productivity and ROI Cons SAP Sales Cloud is less dynamic when compared to Salesforce Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Recommendations from partners Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carol C. CRM Marketing Manager Restaurants ### "SAP Sales Cloud is the best growth tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2023 SAP's Sales Cloud solution allows us to manage sales efficiently and provide scalable segmentation and targeting with minimal training. I am attracted to the idea of the tool and the ease with which most people can look at contract documents. The application is very easy to use and allows for further integration with other ERP systems. Pros It is more efficient than the "old" contract procedure that involves printing, signing and writing documents in PDF format, plus you have to pay for it. I enjoy the automated authorization system that has also simplified permissions management and can be deployed in the cloud by multiple cloud service tenants, each of which is a cloud service provider. This is very beneficial for users who do not want to open 3 links for each related CRM application. Instantly, true analytics data can be accessed. What attracts me the most is the many options to manage marketing spend or all marketing tasks with the tool. Cons I think it is difficult to learn at first. While the collaborative writing techniques are used, there is no alternative to identify conflicts easily. I felt this added too many unnecessary steps to the procedure we normally follow as a company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Siddhant T. Consultant Financial Services ### "Evaluation of SAP Sales Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 7, 2023 At first dealing with the client information and access the same was difficult, as all work is on paper and to check the particular client information we expected to check the documents and it was exceptionally tedious work. By utilizing SAP Sales cloud, it lessen the time and representative work productivity likewise increment. Pros Sales cloud gives us a complete arrangement of instruments, administrations, and applications to with dealing with our client connections. It gives us the capacity to rapidly and effectively track client collaborations and guarantee that client request are taken care of actually and productively. Cons The primary downsides of Sales Cloud is its intricacy. It tends to be hard to explore and see every one of the elements and apparatuses accessible, especially for those new to the framework. Also, the expense related with utilizing the framework can be restrictive for certain associations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jan V. CTO Management Consulting ### "Modern Cloud CRM by SAP?" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 27, 2021 A great step forward for SAP into cloud CRMs. Integration with ERP and other SAP products is made easier, rollout can be done relatively quickly for straightforward use cases. In case of advanced customizations, there are some burdens and limitations to overcome. Pros UI is quite modern compared with older SAP products Customizability and extensibility API and SDK support for advanced use cases Integration with other SAP family products, especially ERP, is somewhat easier Cons UI can be a bit hard to navigate and not as user friendly Technology stack is a bit strange, combining legacy SAP elements with some modern approaches Speed and responsiveness sometimes lags behind modern competitors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FG FATMA G. Dealer Management Specialist Automotive ### "Useful both for sales team and customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 15, 2021 Overall i like the product, it definitely shows you and your company more professional from customer aspect. Pros I don't have too much experience with this software. The most I likes so far is that it offers wonderful reporting for both sides. It offer pros and cones widely to persuade customer for their investments. It also guides the sales team and offers suggestions to optimize. Cons It is little bit complex tool, so i think it is not very easy to use. Also you can live some problems when entering CRM data and frozen problems on reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Luis S. Mkt Manager Retail ### "Too heavy for today's need of modern contact centers" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 June 9, 2020 Need to mantain and manage a contact center team. Pros Reliable and customization. You can setup a bunch of things but only if you are an expert on SAP systems and objects. Cons Too heavy to work with, slow and sluggish. Also the user experience is not very good and not easy to explain to a new operator. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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