Traction Guest

5 / 5 41 reviews

Who Uses This Software?

Do you manage visitors? Let's talk! Start-ups to multi-nationals, we help you make hosting easier in your offices, events or other sites! We are proud to have customers worldwide and of all sizes.


Average Ratings

41 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $95.00/month
  • Pricing Details
    Clear pricing structure based on number of devices.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Traction Guest
  • tractionguest.com/
  • Founded 2014
  • Canada

About Traction Guest

Traction Guest is a cloud-based Visitor Management Platform, designed to transform how you welcome people in your office or at events. Going beyond a simple digital check-in app, you can craft intuitive visitor sign-in experiences, access data safely in one central admin platform, integrate legal document signing, automate badge printing, customize branding, and more. Let technology help you shape better first impressions, foster security and increase your business efficiency.


Traction Guest Features

  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management

Traction Guest Reviews Recently Reviewed!

Onboarding process was fluid and insightful

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Highly customizable with easy to use template add-ons and features to fine-tune the user experience!

Cons: No Outlook add-in/plug-in for directly registering a guest for a host (since everyone uses Outlook), it makes more sense to do it there, rather than go into the web portal to sign up a guest. Would be great to have that integration in a future software update!

Vendor Response

by Traction Guest on October 05, 2017

Hi Ray, thank you for your review! It's been a pleasure getting you started with Traction Guest. The Outlook integration is definitely something we are working on. We'll keep you posted!

The features are very user friendly and the customer service has been awesome!

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: How it's tailored around the need of the particular business. I can alter it to fit our needs which is amazing.

Cons: The theme is a bit limited and I wish had more options to choose from instead of allowing the user to upload and setup, too time consuming.

Vendor Response

by Traction Guest on September 25, 2017

Thank you for your review, Katie! We are working on enhancing our Theme Editor to give users more options and ensure it is easy to use. Feel free to reach out if you need some help in the meantime! - Ryan

So far, it's been great!

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It alerts our employees when their guests have arrived and stores vital information from their previous visits. Also, the customer service has been phenomenal!

Cons: We have only been using the software for two weeks, but we don't have any problems at this point. Once all of the parameters were set, everything works great!

Vendor Response

by Traction Guest on September 13, 2017

Chris, thank you for your review! It's been great helping you get started. Keep us posted and make sure to reach out with any questions or ideas! - Jovito

Visitors remark on how easy and cool this product is to use!

Sep 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of Interface for guests
Pre-registration makes signing in for the first time much easier
The QR codes provide a fast registration experience and quick sign out process
Customized workflow allows you to build the product around your company needs
DocuSign linkage allows for a seamless NDA experience

Cons: Black and white photographs are better, but still a little grainy
Need to be able to have the receptionist reprint the badge

Vendor Response

by Traction Guest on September 08, 2017

Hi Mitch. Thanks for your review! By the way, you can add the option for visitors to reprint badges. Have a look on our Knowledge Base for more details or drop us a note for help! Our latest release also increased the photo quality and will always continue to enhance the badging experience. Have a great weekend!

Foreign-Trade Zone Administrator

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business.
But beyond this Pro is the big one: the people behind the software.
They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation.
A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

Cons: I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances).

If another solution for a unique identifier could be presented this would be very helpful.

Overall: Site security compliance set forth by CBP is made possible and easy with this product.

Vendor Response

by Traction Guest on August 15, 2017

Andy, you just made our day! Thank you for your awesome review. We really enjoy finding solutions to your challenges and will continue to grow our platform. Keep sharing your ideas - they are a great inspiration!

The team has been nothing but helpful. The software is easy to use.

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that you can edit the experience is by the far one of the best things. It definitely helped in knowing who was in the facility and who they work for. The badges are also great. Different badges for different purposes on the facility. It makes it easier to identify who is doing what.

Cons: I think one of the few cons would be in regards to the badges. At first they are a little tricky to handle and get used to but after proper guidance from one of the customer rep, it worked out fine.

Vendor Response

by Traction Guest on August 04, 2017

Hi Jose. Thank you for the review! Just to let you know, you can also choose badge labels as an alternative to the adhesive badge tags. If you want to find out more, please don't hesitate to reach out to Ryan or Alex. The team is always here to help!

Great product that was fairly easy to set up and implement for our small organization.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like how detailed and easy-to-use the visitor experience tool is. This tool allowed us to add exactly what we needed for each of our visitor categories without needing any coding or developing experience. The interface itself is also very usable.

Cons: I wish that the software allowed organizations to tailor a fixed message of general visitor info for the pre-registration portion and upload documents without having to enter them each time you want to pre-register a visitor or send them separately. It would also be nice to both pre-register AND send an email invite simultaneously to the visitor without having to do each step separately.

Vendor Response

by Traction Guest on July 20, 2017

Thanks for the review JD. We're happy to hear that you're enjoying our experience editor. Also, thanks for the great suggestions. We just entered those into our development team for consideration and prioritization. As a quick heads up, in our next release the invite email will automatically pick up the name and email address of the person sending it (instead of having to enter it manually). Sort of neat one that you might like.

Awesome customer service advocate - Great tool

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate the ease of checking people into the system - from the back end the set up in the system is relatively easy once you walk through it with your CSA and I also like the various settings for each type of visitor. Love that you get an email and a text when someone arrives. The UI is easy and straight forward.

Cons: There are bugs like with any software - Sometimes the notifications are slow to appear on email or text. I would be helpful if the software had a feature to let the guest know that the host has received a notification and will be with them in a few minutes. We've had a few hiccups with the DocuSign feature - I know that's not part of your software but maybe they could do an update on the integration? At times the visitor cant get past the DocuSign page and the system freezes for a few mins and wont let them complete the check in.

Overall: Allows our company to save money on a full time receptionist and allows for easier check in along with a nicer way to have guests notify employees of their arrival to our building

Vendor Response

by Traction Guest on July 20, 2017

Hi Jen. Thank you for your review! We like your suggestion on the guest notification once the host has acknowledged his arrival. We love getting ideas from our customers to further shape our roadmap. We'll give you a call to trouble shoot the DocuSign account there might be something we need to adjust.

Staff have been attentive and quick to respond to any issues. Training was comprehensive.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use on all sides--on the app (guest facing), admin (creating locations/experiences/etc.), and guest book access.

Cons: Haven't found too many cons for the software itself yet, but there are some additions/improvements that might be nice: adding a formatted date field in Forms; adding a Picture page for IDs; a way to isolate a piece of an experience--scrolling up and down when you have several paths can get confusing; allow export of a certain location or experience; allow more flexibility on the About You page (specifically to remove Company altogether if we want).

Overall: We are already catching people sneaking into our facility, and we have a much better grasp on who is in our buildings.

Vendor Response

by Traction Guest on July 04, 2017

Hi Johanna! Lots of great ideas, thanks for sharing! Our dev team is working o the date field already and you can switch to a form page to further customize what personal visitor data you want to capture. I'll send you an email with more information now. We hope your team continues to enjoy the platform! - Bryan

Traction Guest fits into ANY guest check in experience

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I think the biggest Pro about traction guest is that you can customize the experience 100%. I can ask our visitors only the questions that matter to us.

Cons: The only downfall about this product is that it only runs on iOS. As a company who uses android as their mobile OS, we had to make a deviation for this. But worth it.

Vendor Response

by Traction Guest on June 30, 2017

Hi Alan. That's great to hear! It's been fun helping you get started. We hope your visitors are enjoying the personalized sign-in experience! Thanks for taking the time to write us a review!

Easy to configure. Easy to use. Easy to look like a progressive company.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Configurability is good. Traction is always improving functionality, so new releases are always full of new surprises. Almost every piece of feedback I've provided has been

Overall: It makes us look like a progressive company with some tech savvy, instead of signing in guests on a clipboard and looking like a company stuck in the 1980s.

Vendor Response

by Traction Guest on June 19, 2017

Hi Jeff. Thanks for your review. It's been great working with you for the past years! Make sure you keep passing on your ideas for more. PS. We love featuring your good-looking lobby on our homepage :)

We are still working out the Kinks but system seems like it great for what we are trying to do.

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the software is the ability given to us to go into the experience module and customize our setup. The software support team has been incredibly helpful and have clearly walked us through all of our questions and concerns. We have worked mostly with our rep who always answers emails quickly and returns calls and has been able to figure out custom solutions for us so that the software meets our exact needs. Complicated programs like this would not be feasible for an organization like ours without dedicated customer support.

Cons: The fact that the initial search system for check ins needs to function off of emails period if this function could just search off of first or last names that would definitely save us a good bit of time but we've been able to work around it.

Vendor Response

by Traction Guest on June 09, 2017

Hi Nick, I've really enjoyed working with you around your unique use case. We love the feedback and I am excited to continue working with you moving forward. Thanks for the review! - Ryan

It has been an easy and smooth transaction from beginning to end. Great communication!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly and checks all the boxes for what our company needed in a visitor management system. Traction Guest has always listened and communicated back to the development team and worked with us to improve and give us exactly what we need!

Cons: The email is the recall for visitors and not all visitors have an email account. I mentioned to Traction Guest about this and they are always willing to help in solving my issues and making it work for me. The badge was difficult for me to create but Traction Guest put their expert in touch with me and he assisted in making it easy for me.

Overall: Goal is to for me to not have to sit at the front desk to greet and check in every visitor and also the host will be responsible for getting their guests. This will allow me to do other things that I need to take care of away from the front desk.

Vendor Response

by Traction Guest on May 16, 2017

Thanks, Victoria! We're happy you've found Traction Guest easy to use and that it gives you more time to focus on other important tasks. We are continuously working on improving the platform and will keep you informed on new features!

Nice looking and easy to use with good features.

May 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.

Cons: There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.

Vendor Response

by Traction Guest on May 16, 2017

Thank you for your detailed review, Lari! It's been a real pleasure working with you and we appreciate all the ideas you've been sharing to further improve our platform. We hope you continue to have fun creating more custom visitor experiences!

Easy to use. Quick support if needed.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Building the experiences is extremely easy. The DocuSign account linked to TractionGuest saves me at least 10 hours a month.

Cons: They have to take the picture each time they sign in which lead to not include pictures on badges.

Vendor Response

by Traction Guest on May 15, 2017

Hi Sara. Thanks for the excellent review! It's been great helping you get started. We have recently also added that repeat visitors do not have to take their photo again. You just need to select "skip if previously taken" on your Picture Page in the Experience Editor. Let us know if you have any questions.

Streamlined Electronic Check In

May 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of integration with Docusign and quick check in for participants. They are able to review the consent documents electronically and receive a copy with no extra work from the front desk. Clients are very impressed with the ease of use and digital check in and signature capture.

Cons: Needs more customization, robust features for data collection such as ability to show birthdate for the client if we've placed it in the .csv upload. It would also be nice if it could recognize the email address and send them to the right document to sign without having to choose a study that they are enrolled in.

Overall: Almost 100% digital check in for participants. Nearly paperless front office. Digital document storage.

Vendor Response

by Traction Guest on May 10, 2017

Hi Karen. Great to hear your thoughts on Traction Guest! We've enjoyed helping you make your front office digital. Thanks for passing on the feature ideas. Adding a date is definitely a very useful function. We'll pass it on to our team.

Traction Guest solved our Visual Compliance and Visitor Log retention requirements.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Traction Guest is extremely flexible while being easy to use. the system provides a simple user interface for registering guests configured through an easy-to-use graphic workflow screen. The company is in a rapid development mode continually enhancing the system with new capabilities and features. We were able to deploy an "unmanned" kiosk while maintaining validation of background checks, visitor logging and dynamic badging for all of our visitors. This has been a significant productivity and cost saving addition for our firm.

Cons: Initial start up of the system was slower than expected while new features were being developed. Now that many of them are complete, the system is fully operational and working well.

Overall: Cost Savings
Audit Logs for Visitor Management
Standardized Visitor Badging
Reliable Visual Compliance Background Checks
High-Tech Appearance to greet visitors

Vendor Response

by Traction Guest on May 01, 2017

Hi David. Great to hear that you're happy with Traction Guest! Thank you for your review. Please keep sharing your ideas so we can continue to enhance the platform for our customers.

Traction Guest on the Trade Show floor

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, Easy to customize to each event and show, like that the lead goes right into sales force for easy followup, Easy to use for Domestic and International Events

Cons: Wish it would tell you on the app how many leads you have entered into the sytem. Wish you could go back into a lead from the app to add more information. When you take a photo of the business card wish it could go into Sales Force. And a "Go Back" button so that you could go all the way back to the beginning of the lead you are working on to make any changes.

Overall: We started using Traction Guest for our trade show lead system. It is so easy to manage and easy use on the trade show floor. We also like that the leads go right into Sales Force so our sales team can add more information later and track the lead right from the show. Another great feature is we can use the system at our events as well to capture all the guests that attended. Traction Guest is a great multi function tool for the Event and Trade Show world.

Recommendations to other buyers: Great product and super easy to use. Wish it had a couple more features that I listed above. These would make this product perfect for us. Another idea for the future would be to be able to scan bar codes or QR codes from Show Badges so you don't have to enter information. This isn't a big deal but something my crew says would help.

Vendor Response

by Traction Guest on April 25, 2017

Hi Erin. Thank you for taking the time to write such a great review! We've actually just released the QR code scanning and we are continuously working on further improving the Salesforce integration. Alex will reach out to you to take you through the new features to help you with your next tradeshow!

Traction Guest has exceeded our Expectations!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very flexible in the experiences process

Cons: Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.

Overall: We are a food manufacturing company that needed a better process for guests visiting our plant. We wanted to eliminate a manual sign-in sheet while still having signed NDA legal documents. With Traction Guest, this process was made simple and provided us with an experience level that exceeded our expectations.

Based on the type of visit (Customer, Supplier, Job Interview, Delivery, Temporary Employee or Applying for a Job), Traction Guests guided experience processes the guest through several questions including signing a NDA legal document (which expires once a year) and notifies the visiting Hosts that the guest has arrived without front Office personnel interruption.

And when it comes to supporting, the customer representatives were fantastic in the initial roll-out when it came to providing suggestions for improvement and any support issues that occurred.

I look forward to more of our suggestions being put in place as I know this will enhance the product beyond belief.

Vendor Response

by Traction Guest on April 18, 2017

Thank you for your review, Les! Our team really enjoyed helping you get started and are glad to hear it is working so well. We will continue to improve our platform and will look into how we can make themes even more customizable. Really appreciate your ideas!

Amazing support team + Few UI Suggestions

Apr 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations.

My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered.

If there was 2 things to suggest be changed or updated for Traction Guest:

1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account

2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled
"Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here.

All in all - big THANK YOU to your team.

Vendor Response

by Traction Guest on April 06, 2017

Hi Jill. Thank you for the awesome review! We really appreciate that you took the time to share your thoughts in so much detail. We love getting feedback and suggestions from our customers on product features. It helps shape our roadmap and we want to ensure you continue to enjoy using Traction Guest. Email notifications: We actually just released this yesterday! You can now change the subject and title of a host notification, allowing for even more customization in your experience flows. Check it out in your Experience Editor! Host experience: that's an interesting suggestion! We will definitely look at how we can improve this for you. We'll keep you posted! Please continue to reach out to our team with any questions and ideas!

Traction Quest for Manufacturer with ITAR requirements.

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates.

Cons: Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.

Overall: Great product and great support from the company. Very easy to get up and running. Very easy to customize to my requirements - the best of all the other solutions I reviewed. The SaaS service is very reliable. The company is adding functionality on a quarterly basis and are responsive my inputs to make Traction Guest an even stronger solution for ITAR compliance. I highly recommend Traction Guest as an excellent visitor management solution. Traction Guest is not cheap but it is competitively priced.

Recommendations to other buyers: Great solution for visitor management.

Vendor Response

by Traction Guest on March 29, 2017

Steve, thanks for your review. ITAR adherence has been an interesting use case for our platform and we continue to develop around it. We are extending our abilities around remembering more about your visitors. Currently we remember pictures, signed documents, and answers to questions. Our customers' input guide our development, and you've had some good ideas. Thanks.

Great Guest Experience

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Traction Guest was quick and relatively simple to setup and implement, and integrated well into our current environment. It has made our sign in process much easier to record and monitor.

We also like that we have the freedom to customize the user experience and tailor the sign in process to the different types of guests that walk through the door, whether it be a Customer, Contractor, Vendor or Inspector.

The sign in process is simple and easy to navigate for guests, and the staff like that they can be notified by email and/or text when their guests arrive.

Customer support has been a been excellent. They are quick to respond to issues and are knowledgeable about their product.

Vendor Response

by Traction Guest on February 03, 2017

Thank you for the great review, Dave. Great that we were able to help you improve your visitor management. We're really excited about the impact it has on businesses and their guests!

Great support staff!

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The customer rep was always on hand to help out with the product. You could tell they were passionate about it, and it really helped our team get excited about its use.

Vendor Response

by Traction Guest on February 02, 2017

Thanks, Connor. Really happy to be working with you! Looking forward to innovating your visitor experience more with upcoming features and functionality.

Awesome Software!

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used to have unreliable homegrown software that was expensive to develop and maintain. We now have Traction Guest and it has made the guest tracking process SO easy. The software is intuitive and reliable and the support team is very responsive. The development team is agile and implements new features all the time. I highly recommend this software.

Vendor Response

by Traction Guest on January 30, 2017

Thanks Seth. We're really happy about having you on board. Thanks for the comment on our dev team they have some really good ideas coming out. Keep an eye out for some more innovations next week.

We Love Traction Guest

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I speak for all of us here at Proofpoint that we are very impressed with the Traction Guest system. It has not only made the life of our receptionist easier, but it has also automated the checkin and retrieving guest process. Of course this was the design of the system, but life has become a lot easier and professional. Bryan Licas our Rep has been with us every step of the way. He definitely treats us with the respect and makes us feel as if we are his main priority. We appreciate that.

Vendor Response

by Traction Guest on February 02, 2017

Thanks, John. We really appreciate your positive review! Brian enjoyed helping you get started and we are glad to hear it¿s made such a difference on your guest experience already.

Great product with awesome Customer Support

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Features and customization level

Overall: Traction Guest is a great product with excellent set of features. Customer support is outstanding in its response time and ability to help. We were pleasantly supersized when all of our feature requests were implemented without long delay or push back.

Vendor Response

by Traction Guest on January 27, 2017

Thank you for the review Alex. JCC's unique use case for rec center program sign in gave us an opportunity to build some great new features that have had an impact on all of our customers, especially with analytics and our new data export. It's been great working with your team and we look forward to your feedback and suggestions for the platform moving forward!

Escape Hotel & Traction Guests

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to implement and get the job done with minor bugs and crashes.

Cons: Lack of specific customization.

Overall: We hired traction guest as an easy solution for all our liability waivers. The customer's service and guidance especially with our rep have been great. The overall performance of the system is great as well with the exception of few minor customization adjustments we will like to see improve the shortly. We will like to have perhaps some lists of current updates that the system holds as of 2017.

Recommendations to other buyers: Possibility of Deleting the email that is sent to customers when they sign off the waivers as well as the test users.

Vendor Response

by Traction Guest on January 27, 2017

Thanks for the review Ion. We appreciate the suggestion on the option to turn off the visitor email confirmation. The timing is funny on that as we just added the capability last week. You just need to let someone in Customer Success know and they can deactivate this on your account (we'll go ahead and do that for you now).

Great product

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Attentive support. From my experience, Traction Guest is the most customizable solution I've seen in it's category.

Vendor Response

by Traction Guest on January 24, 2017

Thanks for the comment. Our belief is that each visitor and location are unique. We want to allow companies and hosts to greet their visitors with the best possible experience and customization is key to this endeavor.

Easy to use, easy for the visitors and a fits our needs!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Traction Guest provides an excellent customer and/or visitor service upon signing in. The process is quick and simple for the guest, while on the administrative side the configuration is easy to use with many options that can be tailored to what you need to make your guest enjoy the experience.
The features of Traction Guest is easy to use and it doesn't take a rocket scientist to use. Traction Guest is constantly working to accommodate their clients and request. I have been working with the team since day one and they have been very responsive to our needs.

Pros: The experience options gives us great flexibility and creative experience for guests, the integrations with third party applications, custom branding/themes/logos, security & data capture like the NDAs, the simple yet attractive UI, accessing through a browser at anywhere, and SUPERB customer support (nothing beats support like what Traction Guest offers).

Cons: At the current time, there is no user's account. Would also be nice to have a filter for the Host tab, so upon creation of a new group I can filter all host who belongs to that group and drop them in there.

Recommendations: I highly recommend Traction Guest not only because of the system but also the support that team brings!

Vendor Response

by Traction Guest on January 19, 2017

Thanks for your review Sam - It's been a pleasure working with you! User roles are currently in development, stay tuned for the release. We'd love to hear more about your request for host filters and will reach out to you to get more details.

Quick And Easy Check In Service!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: The hosts list does not scroll all the way to see all the names on our IPad device, although if you search the name it pops up.

Overall: Traction Guest has helped us check in clients and notify their hosts quickly and easily. The sign in process is very customizable as well. I am able to add new features and change the over all process in no time if need be. Bryan has been amazing at helping us with any questions we have had and provides a fast response every time! I would definitely recommend Traction to others.

Vendor Response

by Traction Guest on January 19, 2017

Thanks Leanne. It's great to see one of our Customer Success folks called out. We feel that our ability to help and train customers is a big differentiator but it's nice to see it confirmed. We'll look into that item you mentioned on the host list, stay tuned.

Traction Guest has enhanced our guest experience

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The sales and support team is great to deal with.

Overall: The thing that attracted me to Traction Guest, was the way the Platform works. It¿s easy to use, easy to make changes, and very intuitive.

Pros
The sales and support team is great to deal with.

Vendor Response

by Traction Guest on November 03, 2016

Thanks Mark. Glad to work with you on the multiple sites at ACME. Your comment reinforces our belief that it takes our dev/sales/success teams working together to help customers succeed.

Great product

Nov 01, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Traction Guest is great. The people there have been great to work with to make it fit our needs. It is east to use and our guests and employees have a been able to get used to using it fast, it is very user friendly. Traction Guest has made our works life easier and more efficient.

Vendor Response

by Traction Guest on November 01, 2016

Thanks Dean. Really appreciate the comments. Looking forward to innovating your visitor experience more with upcoming features and functionality.

Traction at ATCO Two Rivers Lodge

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our experience with Traction's team in programming, installing and implementing Traction was very smooth. Traction's team came across with utmost professionalism in crafting out a solution that worked for our needs, implemented it timely and were available to us for any troubleshooting. The solution has enhanced our guest experience and helped us meet our contractual needs all at the same time.

Vendor Response

by Traction Guest on October 25, 2016

Thanks Aman. Atco's use case for contractor onboarding was a fun project for us. Integrating DocuSign, Salesforce and Traction Guest was a great example of cloud platforms coming together to get contractors onboard fast and efficiently.

Genesys - Traction Guest Front Desk platform

Oct 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It takes away the old fashioned "Pen and Paper" registry and moves to the technology of a ipad solution for registering visitors and customers to your company. I like the photo capturing element, as well as the customization option and notification system that's in the software.

Cons: The badge options are sort of limited. Like to see how badges can be printed faster than they are today.

Overall: Overall, the platform has been great for our headquarter office. Just purchased licenses for three more offices in NA.
The support team at Traction Guest is great. They are very outgoing, communicative and easy to get in touch with for questions or problems we may be having with the platform.
Overall it has been a very good experience for us here at Genesys and our internal team.
Looking forward to new updates on the Traction Guest platform.

Recommendations to other buyers: I have covered everything up to this point. Thanks.

Vendor Response

by Traction Guest on October 25, 2016

Thanks for the review Myron. We've recently put a pretty heavy focus on more options with badge format. We recently released our Badge Editor to allow for people to make their own badge creations (including, QR code, picture, visit reason and all by specific locations). We also have some interesting other items we're working on for badge variability. Stay tuned for more on that.

Streamlined the sign-in process for multiple tenants in commercial office blocks

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Traction Guest has allowed us to streamline the sign-in process for multiple business tenants in the buildings we manage, each with their own tailored experience all from a single central administration tool.

Vendor Response

by Traction Guest on October 07, 2016

Hey Tara, thanks for the review. It's great to be working with Aramark on this. Our customer success team loves how you're leveraging the customisation of the platform for the commercial tenant use case.

Very nice!

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Got comments from staff and guests - "what an improvement"; "boy that was easy!";
Tractor are quick to respond to concerns and welcome input for new features.

Vendor Response

by Traction Guest on October 11, 2016

Thanks Phil it's been great working with you on the platform.

Makes checking in much more efficient

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Traction Guest has made our check-in process so much faster. It's saved us a lot of time and our visitors love it too. It has more features than any other reception app we've tried out and I'd definitely recommend it to any organization that's looking to speed up their visitor sign-ins.

Vendor Response

by Traction Guest on September 29, 2016

Thanks Emily. Our feature list is growing fast. Please keep the feedback coming it's driving what we release. Our customer success team has been raving about how easy it was to work with your team as well.

Smooth sign in process for our guests

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Traction guest was very easy and intuitive to setup. They constantly developing the software and are very responsive to feature requests.

Vendor Response

by Traction Guest on September 29, 2016

Thanks Justin. We're excited about some of the releases. Make sure you check out video and badge editors (make your own badge templates with images, photos, QRcodes by visit reason). We're adding to the feature list with releases often here's where you can find the latest. http://tractionguest.com/pricing/

Simple & Effective

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Implementing TractIon Guest has definitely enhanced our visitor and employee experience. The check in process is simple and seamless. We've received quite a bit of positive feedback from both our visitors/guests and our team on how easy it is to use the product and how convenient it is, too. Internally, this allows our team to optimize their time in the day. Major benefit add to our workplace!

Vendor Response

by Traction Guest on September 13, 2016

Thank you for the review. We are excited to have Uniguest join and be so active in our Community.

Five star welcome

Jun 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best part of this technology is the experience on the side of the guest and the convenience on our part. It makes a good first impression about the company. As an e-commerce company, we depict an image that we are professional and hi tech.

The sign in system enable our hosts to engage their visitors in a timely and efficient manner. With the photo feature, we are able to know right away who the visitors are. As such, there is also no need for us to maintain a full time receptionist.

The ability to save visitors logs ensure we maintain our PCI compliance and our office security.

Setting up was easy and the process of going live was convenient.

Overall: The technology works well for our company and the ease of setting up and the customer service is commendable.

Our guest users have given us positive feedback and I think it bodes well for the future of Traction Guest.

Vendor Response

by Traction Guest on June 14, 2016

Thank You!

Replacing our sign in sheet with a tablet creates productivity

May 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Receiving guests into our business and notifying employees of their arrival is the most efficient and elegant sign in process at BD's reception. Traction's system takes just moments to use. We particularly appreciate the alerts when visitors arrive, it amazingly useful in providing a welcoming experience to our visitors. Right now we are just using the basic functionalities of the system. Our systems are not in place yet to leverage the rest of Traction's features.

Vendor Response

by Traction Guest on May 25, 2016

Thank you!