Who Uses This Software?

Young shop owners looking for a contemporary operating system, not a legacy product. Veteran shop owners wanting to improve efficiency, depend less on advisors, and spend less time at the shop.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Shop-Ware
  • www.shop-ware.com
  • Founded 2014
  • United States

About Shop-Ware

Shop-Ware embraces new technology, rethinking the repair process in a connected, wholly flexible platform. The Internet is a space shared by both your staff and your customers, and unbound by paper. Your shop will seize new opportunities and thrive.


Shop-Ware Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

Shop-Ware Reviews

Finally, a modern solution to shop management!

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Sensible, natural workflow. Ease of use. Excellent Customer support.

Cons: Nothing to report. We are delighted.

Overall: Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware.

Recommendations to other buyers: If you are looking at shop management software and someone offers to mail you a floppy disk or a cd-rom. Throw it in the trash and contact Shop-Ware.

Hands down, the best I've found

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Upload pic, vids, TSB's, recalls, test results, you name it! PAPERLESS!!!!! Now there is a savings... Printer supplies, paper, Ink... Need I say more?

Cons: If you have to print an invoice (usually once a week or so) it may winde up being multiple pages.

Overall: I have always wanted the features ShopWare provides but could never find it in another product. This software puts me heads and shoulders above my competitors and allows me the flexability to manage my shop the way I want too. Kudos to ShopWare for setting the bar for SMS!

Shop-ware rocks!

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Web-based so we no longer need a server on site. Built in estimating, integration with quickbooks, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag.

Cons: Like anything, occasionally there are hiccups or short periods of updating or server issues. However if there is an issue, they are super responsive and handle it as fast as humanly possible.

Overall: Shop-ware has grown into a feature packed full blown shop management system. As one of the early adopters our shop has seen the progress and how fast the development team has been adding features. Looking forward to the future and what more comes.

Recommendations to other buyers: Try the free demo!