Who Uses This Software?

Young shop owners looking for a contemporary operating system, not a legacy product. Veteran shop owners wanting to improve efficiency, depend less on advisors, and spend less time at the shop.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Shop-Ware
  • www.shop-ware.com
  • Founded 2014
  • United States

About Shop-Ware

Shop-Ware embraces new technology, rethinking the repair process in a connected, wholly flexible platform. The Internet is a space shared by both your staff and your customers, and unbound by paper. Your shop will seize new opportunities and thrive.


Shop-Ware Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

Shop-Ware Reviews Recently Reviewed!


Capterra-loader

Fantastic shop management system. Sold itself. Wish we had made the move a log time ago.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use. Intuitive. Felt familiar from the first use. Conceived of and built by an actual shop owner. Provides very useful data at a glance without having to run a bunch of reports. The complicated stuff is built in so the operation is simple. Digital inspections, in RO photos and videos, direct texting between RO and customer are all built in which means I saved money by dropping other stand alone services. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Digital inspections, in RO photos and videos and text direct between RO and customer bulit in so I saved money by dropping other stand alone services. Recommendations that didn't get approved on current RO are saved and included on following work orders. Cloud servers are more secure than my shop server. Been a long time since I've been this excited about a work software.

Cons: I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry.

Overall: Time savings. Better GP management. Clearer communication between shop and customer as well as between front desk and technicians. Saved on monthly subscription and maintenance fees by canceling services include in Shop-Ware.

Shop-ware rocks!

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Web-based so we no longer need a server on site. Built in estimating, integration with quickbooks, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag.

Cons: Like anything, occasionally there are hiccups or short periods of updating or server issues. However if there is an issue, they are super responsive and handle it as fast as humanly possible.

Overall: Shop-ware has grown into a feature packed full blown shop management system. As one of the early adopters our shop has seen the progress and how fast the development team has been adding features. Looking forward to the future and what more comes.

Recommendations to other buyers: Try the free demo!

Hands down, the best I've found

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Upload pic, vids, TSB's, recalls, test results, you name it! PAPERLESS!!!!! Now there is a savings... Printer supplies, paper, Ink... Need I say more?

Cons: If you have to print an invoice (usually once a week or so) it may winde up being multiple pages.

Overall: I have always wanted the features ShopWare provides but could never find it in another product. This software puts me heads and shoulders above my competitors and allows me the flexability to manage my shop the way I want too. Kudos to ShopWare for setting the bar for SMS!

Finally, a modern solution to shop management!

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Sensible, natural workflow. Ease of use. Excellent Customer support.

Cons: Nothing to report. We are delighted.

Overall: Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware.

Recommendations to other buyers: If you are looking at shop management software and someone offers to mail you a floppy disk or a cd-rom. Throw it in the trash and contact Shop-Ware.

Hands down the best tool in the shop!

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, functionality, we are able to create masterpieces and present that to the client. There is no loss of information between the technician and the SA. All information collected is on the repair order and it looks phenomenal. Parts management is pretty awesome, I know if I have a part in stock for the next few days appointments and when I need to make a stock order all I do is make a couple of clicks and BAM I am done. This tool is saving time, we are able to get more done. It is fun for the team to use the software.
Its cloud based which opens up doors that have always been locked.
It is fun, we pass the ball--its kinda like a game.

Cons: There is still some reporting they need to incorporate which they are but its in Beta, from what
I hear its phenomenal. That is a complaint from my controller/bookkeeper, if you asked me I have no complaints, so looking forward to watching this product grow.