# Shop-Ware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shop-Ware the right Auto Repair solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153469/Shop-Ware/reviews --- Shop-Ware 4.8 (163) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shop-Ware Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews AI Ahmed I Co-ownerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “They also have real-time profitability tracker which helps you optimize your business' revenue.“ March 21, 2025 NL Nathan L Service AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this feature is coming it has been over a year and we are all a little impatient.“ June 23, 2022 CE Casey E OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Shop-Ware is the easiest system to navigate.“ April 22, 2026 JM John M Operations ManagerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Once a name is on a ticket it cannot be removed. If there are two \[SENSITIVE CONTENT\] in your system and you pick the wrong one you need to delete the entire ticket and start over“ June 14, 2022 AI Ahmed I Co-ownerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware“ March 21, 2025 DW David W TechAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system has“ October 7, 2022 NL Nathan L Service AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work orders to customers via text.“ June 23, 2022 JR Joseph R Director of OperationsAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect“ June 14, 2022 ## Showing most helpful reviews Showing 1-25 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TJ W. Manager Automotive Used the software for: 1-2 years ### "I like it" August 24, 2021 5.0 Pros Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50% Cons I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works. Switched from [Fast Track](https://www.capterra.com/p/133003/Fast-Track/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[ERA-IGNITE](https://www.capterra.com/p/65169/ERA/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Ability to share database across multi shop Review Source mS micah S. President Automotive Used the software for: 2+ years ### "Awesome complete shop management system" March 6, 2020 4.0 The customer interaction with the program is great and customers love it. We even have customers who will view their repair order and authorize repairs in the evenings or mornings when we are not open. Pros We had different shop management system for 14 years I wanted to add the DVI but I didn't want to buy a separate program so we switched to shop-ware. It's cloud-based so it would work for a multi shop location, It has improved productivity and customer satisfaction because of the capability to share information with the customer. Service writers and the tech's love it because of its simplicity and the learning curve is very quick. Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software. They will take the time to listen to an issue and explain how it works or if there needs to be an improvement, it will be addressed. Cons I am struggling to come up with cons. There are little things that I feel could be improved but it does not interfere with the programs capability. Reason for choosing Shop-Ware Its ability to connect with today's technology and customers. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) We wanted a program that had digital inspections built in, not one that had to be added through a third party Review Source BP Brandon P. Owner Automotive Used the software for: 1-2 years ### "Shop-ware review " March 11, 2020 3.0 Great customer service. Slow to grow and adapt compared to industry competitors. Pros Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator. Cons No two way communication with customer Labor guide is almost always wrong Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together. When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services. Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader. Review Source bT brad T. Owner Automotive Used the software for: 6-12 months ### "These guys are going to be an amazing software in the coming years. Get in now!" March 13, 2020 4.0 They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner. Pros Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires. The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it. Overall they will work with you to get a product you want to use. Cons Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards. The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software. Alternatives considered [TireShop](https://www.capterra.com/p/162393/TireShop/)[Tire Guru](https://www.capterra.com/p/159764/Tire-Guru/) Reason for choosing Shop-Ware The staff at Shop-Ware truly won us over. They worked with us for a long time to get prepared to switch. I also felt their user-interface is by far the BEST! The software is not perfect, but they have a good team behind them. Switched from [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Pace could not keep up with the times and implement technology. Review Source WL William L. Service Manager Automotive Used the software for: 6-12 months ### "Cloud Based" October 22, 2020 5.0 Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful! Pros Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection. Cons As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shop-Ware Across the board the product offerings are very similar. The digital inspections are great, the digital bias of the software, and the support are good, but one of the biggest factors was being a Bosch Service Center. Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) The catalyst was that we are a Bosch Service Center, but the driving force is how archaic RO Writer is. Shop-Ware met all of the criteria we were looking for in a shop management system including great analytics. Review Source PD Pam D. Fixed Operations Automotive Used the software for: 1-2 years ### "Shop - Ware" September 9, 2021 5.0 Once the system was in use, everyday all day, the system became very easy to navigate through. Even the technicians are able to perform the functions without problems. I am very pleased that we were able to obtain this management system. Pros After using the system for a short while, it has proven to increase sales as we set up invoicing that parts have to be billed out and received prior to closing an invoice. No more parts going out the door without being billed. Cons It was confusing as first as the terminology is different then what I was used to. Also the preset canned jobs were difficult to modify. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing Shop-Ware Was included with another package we were involved with. When that deal closed, we continued with the shop-ware management system. Review Source KH Kenny H. Owner Automotive Used the software for: 6-12 months ### "Top Shop Software " October 20, 2020 5.0 Has been excellent, always willing to help when problems arise. They own up to their mistakes when they make them. Pros I love the way we can share the estimates with the customer via email and text. Inspections are easy to set up and are 100% customizable. Right now I’m a new start up and running my shop with the help of my wife. Being able to share with customers gives us 15 minutes to set up our game plan for what’s coming in next. The digital inspections gives the customers more info to make an educated decision and most of the time they have approved repairs before we ever get that call into them in that 15 minute window. Hands down the best program I’ve ever used! Cons There’s really not much I can say. A lot of the things I disliked about this program have been fixed or upgraded. I would love to see the ability to add more than on canned job to the ticket at a time, and be able to apply payments to accounts receivable for fleet customers easier. Reason for choosing Shop-Ware We had our World Pac rep ask some of his other customers were using. Shop Ware came back from 2 of his top accounts as the best thing they had ever used. Also they demo with you one on one not like other companies that set up multiple clients at the same time. Facebook group is a huge help. Switched from [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Customer support was horrible, no upgrades ever and problems were never resolved Review Source MC Matt C. Workshop Manager / Technician Automotive Used the software for: 2+ years ### "Game Changer" March 6, 2020 5.0 They initial switch over to Shop-Ware was the most difficult part. But once everyone was trained and use to using it on a daily basis is has made work flow easier and productivity smoother all around. We've never looked back! Pros The software allows for best transparency and communication between or staff and the customers. A lot of our new customer complement on how convenient the program is to use on there end, and how it makes the transaction of getting information about their vehicle to them much easier than other shops they haveused in the past. Cons The software is being updated with new features on a regular basis, which is also good. But the updates can sometimes cause bugs or glitches when they are released, Which cause confusion during regular use. Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) The program was not able for much of any customization and did not offer web-based communication or for graphic interface between staff and customers. Review Source DG Daniel G. Regional Manager Automotive Used the software for: 1-2 years ### "Just make the change" August 25, 2021 5.0 Best we've had and/or seen. Nothing better is available. Pros \-AVG RO increase of 30%-actual and real ROI -Service Advisor efficiency is second to none with Shop-Ware -Customers love the transparency Cons Michigan specific State Invoice requirements Switched from [Fast Track](https://www.capterra.com/p/133003/Fast-Track/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Lack of support, lack digital customer interaction, DVI. A huge motivator for the change was the terrible service from others vs. excellent service from Shop-Ware team. Review Source PS Pat S. Owner Automotive Used the software for: 1-2 years ### "Excellent Shop Management System" March 11, 2020 5.0 Our overall experience with Shop-Ware has been wonderful. From the sales side, to the implementation and transition, to the support side - we are very happy. We fully believe that to be successful in our business we need the best people and the best tools available, and Shop-Ware has proven to be just that. It has helped us grow our business! Pros Customer review of work order including technician's notes, photos and videos is wonderful. Puts the customer at ease and allows full control of their decisions. Parts integration is wonderful; 6 vendors at the touch of one button rather than individual phone calls, websites and passwords. Digital Vehicle Inspections is also great. Cons Reporting is a little on the light side; data can be found and manipulated with a little effort. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing Shop-Ware Best value for the money, and seamless integration of digital inspections Review Source RS Ryan S. CEO Automotive Used the software for: Less than 6 months ### "Continuous improvement and responsive customer support team. " March 6, 2020 4.0 Our company demo-ed many different systems before making the choice to go with software. The time that we first tried the Shop-Ware demo to when we made the leap was over 18 months, and after detailed examination of at least 4 SMS/ POS options. Pros This is a system designed by a high performance business, and has great usability at many different scales. The structure of the system lends itself well to seamless information transfer from the back of the shop to the front, and out to customers. Software updates arrive pretty consistently with truly usable features. Cons Some of the modules are a little under-developed. Internal notes vs external notes need to be a thing. The inventory module needs more flexibility for any business with a high volume of inventory. The integrated labor guide is poor, requiring us to maintain separate subscriptions for labor times without a direct integration. Alternatives considered [Shop4D](https://www.capterra.com/p/135554/Shop4D/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Lack of live information transfer between office staff and technicians, inefficient data input for meaningful reporting. Review Source MA Mia A. Welcome center representative Child Day Care Services Used the software for: 6-12 months ### "Efficient and effective " July 11, 2025 5.0 There’s a bit of a learning curve at first, especially for staff who aren’t as tech-savvy. It could also use more customization options in reporting. Pros The digital workflow is smooth and efficient. It’s easy to assign jobs, track progress, and communicate with both technicians and customers. The customer-facing interface is also very professional. Cons There’s a bit of a learning curve at first, especially for staff who aren’t as tech-savvy. It could also use more customization options in reporting. Review Source JP Jacob P. Service Consultant Automotive Used the software for: 6-12 months ### "New to the industry- started with the right tool for the job." August 30, 2021 5.0 My clients are blown away by the ease of open communication that is created by Shopware. The ability to update photos and technician notes creates an opportunity to present those side by side with estimates. Shopware's sharing really opens up the dialogue with your clients and shows them the exact value of the services you are providing to them. I was new to the industry when I was first introduced to Shopware. Having spent time getting to know the software, and having spoken with others in by position nationwide, I am happy to have been trained on this software. I can say that Shopware sets the standard for how modern clients can be given peace of mind and make informed decisions with all the information needed set out in an easy to learn layout. Pros Remote payment has been crucial during this pandemic. Adding photos and notes helps a client confirm what repairs are needed, allowing them to make informed decisions while never having to be on sight. The service history is easy to access and laid out in a way that allows for speedy research of prior appointments. Cons The only areas that I feel can be improved is the change of layout from my screen as the advisor to when a remote link is sent to the client. As I try to talk them through the paperwork remotely that are times that the notes, pictures or inspection results are in a different not or further away on their screen then mine. Review Source CV Cynthia V. Administrator Automotive Used the software for: Less than 6 months ### "We love this software! " August 20, 2021 5.0 Love it! With all change there is a brief moment of uncomfortable. Our team adapted quickly and the team at ShopWare is responsive, always available for help, and takes feedback from us for changes. We were with our current software for over 20 years and they made the switch virtually pain free. Pros Save time, save money, and most importantly Shop Ware helps you save time and FRUSTATION! Cons No cons really other than its so easy...its hard. We had a big learning curve in the beginning accepting the fact that YES ShopWare is that easy to use. Review Source TO Thomas O. Owner/CFO Automotive Used the software for: 6-12 months ### "Shop Management Software at it's finest!" August 19, 2021 5.0 Pros From entering a customer, vehicle to completion of work and billing out, Shop Ware really does have it all. I'm impressed by their responsiveness to the admin/user community, and the constant improvements to the platform. Cons The thing I like least is I am having to take several other platforms and try to consolidate them down to 1 as best as possible. This happens with any software, but in this case, ultimately having a one-stop platform is great. Review Source FS Frank S. President Automotive Used the software for: 1-2 years ### "Get shop ware! " June 17, 2022 5.0 Outstanding Pros The customer support is phenomenal they are always willing to listen to new ideas. Cons Some inventory features are being updated. We do not have the ability to change the order of recommendations, also being worked on Reason for choosing Shop-Ware Shop-ware was willing to engage in an open API with Autovitals which was an important part of our process. Review Source BS Benjamin S. Technician Automotive Used the software for: 1-2 years ### "Overall great product. " August 20, 2021 5.0 Pros I love the silent communication between the service advisors and myself. I also love how willing the Shopware team is to accepting our input and ideas and implementing things we need. Cons The service advisors use at the VIN details and service specifications occasionally which I find inconsistently correct. You can rarely trust the engine code in the VIN details because it almost always picks the one that is first alphabetically. I have found that some of the fluid capacities are wrong as well. Review Source BM Bill M. President Automotive Used the software for: 2+ years ### "Forward thinking and constantly evolving" August 31, 2021 5.0 From the very beginning Shop-Ware has been responsive and helpful with training, improving and soliciting feedback. We, and our customers, are very satisfied. Pros We were looking to move toward a paperless format and Shop-Ware made that easy. It alos enhanced the communication process with our customers and integrated a DVI from the jump. Cons I am hopeful that they can take over some of the CRM functions that are currently supported by outside vendors. I would love to see an automatic text reminder sent to upcoming appointments. Review Source JM Jean M. Office Manager Automotive Used the software for: Less than 6 months ### "Shop-Ware" March 6, 2020 4.0 Overall, I like Shop-Ware despite the learning curve that is with any new system. The web based search features are great once you have the system established. Customer support does address all issues even if they can not fix them. I do find that fixing user errors is clunky and that not all errors can be fixed on the Shop-Ware side. Pros The accountability. Love the log so that you can tell who adjusted what customer invoice, i.e. adding or removing parts, adjusting pricing, etc. Setting up users and permissions is easy. It is very easy to flip between screens while working. Love the adding vehicle features and searches. Love the ability to add repair pictures right to the invoice for the customer. Cons So much information is available in some areas that you have to use sort features to limit information received. Not all sort/search features are obvious. Correcting received invoices is an issue if the vendor is selected wrong or the wrong amount is entered, there is no way to go back into the purchase to make a correction. All corrections have to be made in accounting. Another issue is current day schedule. Once cars start arriving for the day and are checked in, they no longer show on the current day schedule so you have to flip between work in shop and the schedule screen to tell if you can take in more cars for the day for quickie services. Review Source RV Ryan V. GM Automotive Used the software for: 2+ years ### "Amazing customer service and updates on important issues" August 19, 2021 5.0 Amazing! Pros Working with the people of Shopware. They all seem to be very willing to help, and precise in their information/help. Cons We've had some issues with knowing how much time a technician has remaining, but shopware has improved on this dramatically. Reason for choosing Shop-Ware 2 in 1 product sold it for us. Review Source GJ Gregory J. Foreman/General Manager Automotive Used the software for: 6-12 months ### "Shop-Ware is a great project/workflow tool" August 27, 2021 5.0 Overall I am very happy with Shop-Ware Pros Shop-Ware makes project management for long term custom car building quite nice. The individual services are a good way to break down the overall cost of a big project like that for client. It is a very transparent system. Shop-Ware is a very efficient and convenient way to keep track of customers work orders and transfer work between technicians. Cons Sometimes shop ware is slow to process work orders with large amounts of content. The parts search function could be better in finding parts that don't follow an exact description or part number. Doesn't work quite like I would expect a good search engine to work. Review Source MW Michael W. Owner and lead tech Automotive Used the software for: 6-12 months ### "You need to try this out." June 16, 2022 5.0 Pros It saves us time with pricing out jobs where we were using a system for labor and then another for invoices. Cons Would need to add one or both when selecting labor times. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Time management. Review Source MF Matt F. general manager Automotive Used the software for: Less than 6 months ### "Shop-Ware" March 17, 2020 5.0 overall very pleased with shop-ware, we have learned alot about our business and stream lined certain aspects of our processess. Pros Moving to Shop-Ware, the transition was very manageable. We have 2 locations that made the switch coming off our previous system that we had been on for almost 30 years. One of the biggest things noticed that i wasn't expecting is the amount of paper and toner cost that was reduced moving towards dispatching work orders and moving them through out the shop electronically. The amount of data and kpi's that are available also gave us the opportunity to make much needed and over due changes in our business and to update our business model. Cons We are an independent Goodyear Dealer, So the Tire aspect of the system is really the only thing lacking in my opinion. There could be a seprate tire catalog but we are making due using the parts inventory for now. Reason for choosing Shop-Ware The first look at and demo with \[SENSITIVE CONTENT HIDDEN\] showed me exactly what i was looking for and wanted to see and learn about. it was right and too the point. The Cost was also attractive, and being cloud base was something i was really interested in moving too. Review Source KR Kory R. Owner Automotive Used the software for: 2+ years ### "Best shop software available " June 16, 2022 5.0 Nothing better, I love it and recommend it to everyone. Pros The ease of implementation, with a very short learning curve, makes this product amazing. Cons Minor deal, but it doesn’t integrate repairlink Reason for choosing Shop-Ware I like the ease of implementation Review Source BK Brin K. Auto Shop Owner Automotive Used the software for: 2+ years ### "Number 1 Fan!" July 25, 2019 5.0 My team and my clients love Shop-Ware. Shop-Ware has been a game changer for our company and we believe it is a game changer for the industry. Pros What's not to love. My team loves it. My clients love it. Shop-Ware allows us to offer the transparency that we need, our clients need and the industry needs. Shop-Ware allows our clients to interact with the software. This gives them an opportunity to be a part of the repair process. After our clients participate with their repair, they are hooked. They have confidence in our team and they tell their friends. Cons I can't think of one thing that I don't like about Shop-Ware. Review Source