# Page 2 | Shop-Ware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Shop-Ware the right Auto Repair solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153469/Shop-Ware/reviews --- Shop-Ware 4.8 (162) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Shop-Ware ## Showing most helpful reviews Showing 26-50 of 162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher P. Consultant Automotive Used the software for: 1-2 years ### "Great tools" December 11, 2025 5.0 Fairly easy to use. Communicating with customers is super easy getting repair orders approved is amazing.Tech Support is on point. Pros I love that this was designed by a shop owner. The tracking system inside of it is amazing and can’t be tampered with. Cons I can’t get my own card processor to integrate because Shop-ware won’t let them. It is web based and doesn’t have everything I want but it’s a great tool for my shop. It does beat tech-metric. Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) I wanted more comprehensive communication with my customers. Review Source AI Ahmed I. Co-owner Automotive Used the software for: 6-12 months ### "Very powerful tool for Auto Shop management" March 21, 2025 5.0 My experience with Shop-Ware has been really positive. It has made managing my dad's business super easy and stress free. Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware Pros Shop ware's interface and automation makes managing orders and customer's communication really, REALLY easy. They also have real-time profitability tracker which helps you optimize your business' revenue. Cons The cheapest tier is kind of expensive for startup businesses with low capital, valued at $250 per month Review Source MA Mia A. Welcome center representative Child Day Care Services Used the software for: 6-12 months ### "Efficient and effective " July 11, 2025 5.0 There’s a bit of a learning curve at first, especially for staff who aren’t as tech-savvy. It could also use more customization options in reporting. Pros The digital workflow is smooth and efficient. It’s easy to assign jobs, track progress, and communicate with both technicians and customers. The customer-facing interface is also very professional. Cons There’s a bit of a learning curve at first, especially for staff who aren’t as tech-savvy. It could also use more customization options in reporting. Review Source AL Annie L. OFFICE MANAGER Automotive Used the software for: 2+ years ### "Very good automotive shop program. " June 30, 2025 4.0 It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming? or design? have never been addressed. Although, customer service is still fast and friendly to work with & they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site. Pros The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers. Cons There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing Shop-Ware Mitchell does not work well with all the European cars we work on. Review Source Kristie W. Corporate Secretary Automotive Used the software for: Less than 6 months ### "Best Automotive Software on the Market" August 23, 2021 5.0 Customer Service is the best part of this product. No matter what the question, I always get a response right away or directed to the proper person. This is what sets them apart from the competition. Pros The integration of our business processes was so easy, efficient and fluent. This product is so easy to use that even senior staff that don't welcome change have been very pleasantly surprised by the ease of use. Cons When you go to open balances in an account, it shows the notes when I really need the R.O. total instead. I made this suggestion, but haven't heard anything back. Also, I feel the label of the R.O. is irrelevant when viewing balances. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Shop-Ware Reading other consumer reviews made the choice clear this was the right decision. Review Source JP Jacob P. Service Consultant Automotive Used the software for: 6-12 months ### "New to the industry- started with the right tool for the job." August 30, 2021 5.0 My clients are blown away by the ease of open communication that is created by Shopware. The ability to update photos and technician notes creates an opportunity to present those side by side with estimates. Shopware's sharing really opens up the dialogue with your clients and shows them the exact value of the services you are providing to them. I was new to the industry when I was first introduced to Shopware. Having spent time getting to know the software, and having spoken with others in by position nationwide, I am happy to have been trained on this software. I can say that Shopware sets the standard for how modern clients can be given peace of mind and make informed decisions with all the information needed set out in an easy to learn layout. Pros Remote payment has been crucial during this pandemic. Adding photos and notes helps a client confirm what repairs are needed, allowing them to make informed decisions while never having to be on sight. The service history is easy to access and laid out in a way that allows for speedy research of prior appointments. Cons The only areas that I feel can be improved is the change of layout from my screen as the advisor to when a remote link is sent to the client. As I try to talk them through the paperwork remotely that are times that the notes, pictures or inspection results are in a different not or further away on their screen then mine. Review Source JM Josh M. Service Manager Automotive Used the software for: 2+ years ### "Josh's Review " August 27, 2021 4.0 Great time saver for communication and building estimates. Pros Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and quick to build estimates. Cons The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked. Would also like the ability to end access times to the software for employees after-hours, so they can't access customer information after-hours. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Shopware is far superior Review Source Vern N. General Manager Automotive Used the software for: 1-2 years ### "Vern's Review" March 6, 2020 5.0 Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic. Pros I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease. Cons I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate. Alternatives considered [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing Shop-Ware Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us. Switched from [Omnique](https://www.capterra.com/p/118771/Omnique/) Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with. Review Source PM Patrick M. Lead SA Automotive Used the software for: 1-2 years ### "From an SA perspective" June 20, 2022 5.0 Pros Easy to learn, WIP screen for the whole shop is AMAZING! Cons Sandboxy at times. Wish it was more A to Z platform so no steps can be missed. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Company Wide Change, unsure as to why. Review Source CV Cynthia V. Administrator Automotive Used the software for: Less than 6 months ### "We love this software! " August 20, 2021 5.0 Love it! With all change there is a brief moment of uncomfortable. Our team adapted quickly and the team at ShopWare is responsive, always available for help, and takes feedback from us for changes. We were with our current software for over 20 years and they made the switch virtually pain free. Pros Save time, save money, and most importantly Shop Ware helps you save time and FRUSTATION! Cons No cons really other than its so easy...its hard. We had a big learning curve in the beginning accepting the fact that YES ShopWare is that easy to use. Review Source GK Gen K. Service Writer Automotive Used the software for: 1-2 years ### "The Review " August 24, 2021 5.0 Solid. Good product, easy to use, user-friendly. Good stuff. Pros User friendly. Customers enjoy it and feel more in the loop. Easy to post info I research to the techs when they are doing something new. Cons Inputting the Vin. Does not recognize older cars and in Hawaii, we have a lot of old cars on the road so it gets frustrating having to take the extra steps to manually override the system when it is not accepting a vin that is the vehicle's actual vin. You should add the function of being able to take a picture of the VIN, license, and odometer and having the software input that into the vehicles profile. Review Source TO Thomas O. Owner/CFO Automotive Used the software for: 6-12 months ### "Shop Management Software at it's finest!" August 19, 2021 5.0 Pros From entering a customer, vehicle to completion of work and billing out, Shop Ware really does have it all. I'm impressed by their responsiveness to the admin/user community, and the constant improvements to the platform. Cons The thing I like least is I am having to take several other platforms and try to consolidate them down to 1 as best as possible. This happens with any software, but in this case, ultimately having a one-stop platform is great. Review Source LH Lafayette H. Owner Automotive Used the software for: 2+ years ### "Best way to communicate with customers" July 30, 2019 5.0 I also LOVE that I can track who has viewed the page. That way I can see if my customers are constantly moderating the work, and if they have seen a price quote, and are considering the job. It helps me know how to more efficiently sell work, and which customers I need to focus my energy on with the communication and sales side of my staff. Pros My customers love the transparency of my auto repair business as a result of Shop-Ware. The ability to add comments, upload photos, and communicate directly with my customers also keeps things organized. Instead of looking through texts, emails, and writing down notes from phone calls, all of the communication is kept neatly in the comment thread. Customers upload media as well, such as images of ROs of previous shops, or video of a car misbehaving that they were able to catch in the moment. My customers also love the constant updates, which keeps them from calling the shop. As much as I love talking to customers, I do not like to be disturbed while I am working on a car. The customer is able to log on to their online RO, and then see which items have been completed and which items are in the works. Cons I am looking forward to a phone app, so that I do not have to open up my internet browser on my cell phone and log on every time. I think that's the only con I can think of at this point, and it's very minor. Reason for choosing Shop-Ware Ease of use, familiarity, ability to communicate with customers and have the customer add notes and "participate" in the repair Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Previous use of Shop-Ware at another auto repair shop, and frustrations with current software Review Source AS Alan S. Owner Automotive Used the software for: 1-2 years ### "Shop-ware" October 22, 2020 4.0 Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure. Pros Digital work board. I can check in on the business or help out where ever I have internet service. Cons 1\. I can not share an inspection with recommendations without sharing price at the same time. This has been a big concern of mine since day 1 and still not changed. Its frustrating because I am essentially not using the digital inspection to make any sales. I'm certain my ARO would increase with this feature. 2. I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket. It's just not accurate. Reason for choosing Shop-Ware At the time (January 2019), it seemed that Shop-Ware was further along than TechMetric was. Now, I feel like TechMetric has come further as far as our shops needs. Again, I would really, really like to see those 2 issues above addressed. I've spoken to \[SENSITIVE CONTENT HIDDEN\] in tech support multiple time and to \[SENSITIVE CONTENT HIDDEN\] at our las mastermind meeting about this issues. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) We were limited in our abilities with Mitchell and we are planning to open more stores so this was not going to meet our needs. The 100% digital aspect of Shop-Ware was most appealing part to me personally an owner. Review Source CS Calvin S. owner Automotive Used the software for: 6-12 months ### "Shop-Ware is TONS better than Mitchell" March 18, 2020 5.0 Pros The ease of pricing parts and ordering parts through Shop-Ware is TONS better than our previous software, Mitchell. Being able to pull up multiple vendors at one time compare exact parts instantly and then order from online has saved our shop countless hours of time as well as thousands of dollars in parts savings. On a side note, the software gets updated on a REGULAR basis which is a huge bonus and large help as they account for the fast changing auto repair industry. Cons Labor times within Shop-Ware are not always accurate according to what recommended book time is as well as they do not have all repairs in the system. We have been working with the development team very closely on improving this issue though and have already seen changes. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware The customer support and ease of use of Shop-Ware was much better than our original experience with Tekmetric. Our sales Rep \[SENSITIVE CONTENT HIDDEN\] was a huge part of this! Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Mitchell was an outdated software that we had to pay per device for access. It did not allow digital inspections without a bolt on at a stupid expensive additional cost. It wouldn't allow for multiple parts vendor screens to be open. We wanted a cloud based software that was an all in one software. This has 90% of what we need, to do our jobs correctly. Review Source NB Nicholas B. Owner Automotive Used the software for: 1-2 years ### "Wonderful and functional shop software" June 14, 2022 5.0 Historical data for managing customer for a lifetime. Also ease of use Pros Ease of use and overall integration with our CRM system. Cons Pricing is a bit high for a small shop and need to examine tiered pricing of subscriptions for smaller v. larger shops Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing Shop-Ware Experience with old mainframe AllData system Review Source FS Frank S. President Automotive Used the software for: 1-2 years ### "Get shop ware! " June 17, 2022 5.0 Outstanding Pros The customer support is phenomenal they are always willing to listen to new ideas. Cons Some inventory features are being updated. We do not have the ability to change the order of recommendations, also being worked on Reason for choosing Shop-Ware Shop-ware was willing to engage in an open API with Autovitals which was an important part of our process. Review Source DW David W. Tech Automotive Used the software for: Less than 6 months ### "As a tech don't recommend " October 7, 2022 1.0 Sulfur would probably be great if you've never used any other software before. However once you've used a few other systems. For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system has Pros The system does work well in the sense it's not glitchy Cons The Lack of organization and features. Difficulty to use on a basic mobile device Switched from [Shop4D](https://www.capterra.com/p/135554/Shop4D/) Company ownership change Review Source Christian B. Owner Automotive Used the software for: Less than 6 months ### "Fantastic shop management system. Sold itself. Wish we had made the move a log time ago." July 10, 2018 5.0 Time savings. Better GP management. Clearer communication between shop and customer as well as between front desk and technicians. Saved on monthly subscription and maintenance fees by canceling services include in Shop-Ware. Pros Easy to use. Intuitive. Felt familiar from the first use. Conceived of and built by an actual shop owner. Provides very useful data at a glance without having to run a bunch of reports. The complicated stuff is built in so the operation is simple. Digital inspections, in RO photos and videos, direct texting between RO and customer are all built in which means I saved money by dropping other stand alone services. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Digital inspections, in RO photos and videos and text direct between RO and customer bulit in so I saved money by dropping other stand alone services. Recommendations that didn't get approved on current RO are saved and included on following work orders. Cloud servers are more secure than my shop server. Been a long time since I've been this excited about a work software. Cons I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry. Review Source Tara T. Owner Automotive Used the software for: 1-2 years ### "A Business Changer, A LIFE Changer" March 6, 2020 5.0 Pros There are so many things I LOVE about this software that I probably couldn't even list them all. Not only do I love them, but our team loves Shop-Ware and our clients LOVE it as much as we do (maybe more). It is easy to use from anywhere. It integrates all of the components of our business into one package. Shop-Ware is easy to work with as a company and understands our needs. They are constantly upgrading and developing based on users' needs and wants. When you have a question or suggestion, they reach out, listen, and respond promptly. Cons The only item I wish could be different is accessing other labor guides than MOTOR. That is honestly it. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) To simplify the lives of our team and our clients. Review Source VL Vinnie L. Owner Automotive Used the software for: 2+ years ### "CoAuto loves Shopware & you will too" October 13, 2020 5.0 Overall experience has been great, we have been with Shop-Ware for many years now and seen many improvements along the way. Pros Ease of use from the digital inspection process & building estimates to the text to pay feature & text approval process we love what Shop-Ware offers. The customer support is always fast, friendly and helpful. Very client friendly, ease of use for clients is a plus. One system takes care of what we used to need 2 or 3 systems for. Cons Lack of ability to add text or symbols to photos, hard to navigate the initial approval process for clients, no texting options, cannot delete duplicated parts, cores being a separate part vs included in the same line. Estimator hours could be improved by using a better estimator, the hours are off when compared to Alldata. Alternatives considered [Shop4D](https://www.capterra.com/p/135554/Shop4D/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware Price, customer service, ease of use Review Source BS Benjamin S. Technician Automotive Used the software for: 1-2 years ### "Overall great product. " August 20, 2021 5.0 Pros I love the silent communication between the service advisors and myself. I also love how willing the Shopware team is to accepting our input and ideas and implementing things we need. Cons The service advisors use at the VIN details and service specifications occasionally which I find inconsistently correct. You can rarely trust the engine code in the VIN details because it almost always picks the one that is first alphabetically. I have found that some of the fluid capacities are wrong as well. Review Source Christopher S. Service Manager Automotive Used the software for: 1-2 years ### "Robust Software Management Platform" March 6, 2020 5.0 I love it! You'd have to come up with something out of this world to change my mind that this isn't the best software out. Pros It's versatile and works smoothly—both on my Windows Desktop and reliable on my iPhone. Cons Honestly any issue I can think of get remediated quickly. The customer support is quick to respond and get the software updated monthly with new features. Alternatives considered [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/) Reason for choosing Shop-Ware Came highly recommended by other shop owners currently using the software. Switched from [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Lack of software updates. Review Source BM Brandon M. Service Manager Automotive Used the software for: 6-12 months ### "Great company to team up with." July 26, 2019 5.0 Because it is an internet based program, everything is so simplified. The parts ordering integration works really well and speeds up the process of getting the customer handled as quickly as possible. Pros Ease of use is incredible. After having ROWriter and then being sold Protractor, ShopWare is in a class of its own. Cons I haven't really experienced any cons. I can run it with my iPad from anywhere as long as I have cellular signal. Alternatives considered [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing Shop-Ware For my decision the upfront transparency was a big thing. The company spent a lot of time with getting us to a point where we understood the product and got us training videos to watch to make sure we were making the right choice for us. Also, the rep was always available when there were questions asked prior to purchase. Switched from [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Ease of use, .com based, They tried to make protractor work like old school Reynolds and Reynolds or ADP which are franchise dealer based. Swing, and a miss! Review Source RH Ric H. Owner Used the software for: 6-12 months ### "Fast and complete estimates and workflow management. " September 23, 2018 5.0 This is a fairly new product (maybe 5 years) which is good and bad. Good in that it's modern software that's not compromised by having previous server based systems - it's designed to be fast and easy and it is. They are putting in new features weekly or even more often, but at this time it has a way to go to be the absolute best features-wise. For our shop, the speed and ease of use far outweighs having to use a couple workarounds. Customer service is extremely responsive and stays on any problem or request until it's done. Smart software & really intelligent, responsive and caring people. Pros Complete a Repair Order in less than a minute from Customer coming in to signing the estimate Visibility to everything going on in the shop Quick financials by job or by individual services and recommendations, including GP on labor and parts Solid inventory and parts purchasing management Integrates easily and smoothly with Quickbooks Ecom ordering systems lets me look at my suppliers' price and availability side by side Open search routines - you don't have to flip around to different sections of the program to find something specific Auto-populates parts from your inventory when doing estimates/recommendations Do anything you need to from anywhere from any device. Good mobile implementation. Cons Scheduling system is standalone and doesn't work with other calendars (Google, etc.) I'd like more automation/notification on parts needed Review Source