# Page 3 | Shop-Ware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Shop-Ware the right Auto Repair solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153469/Shop-Ware/reviews --- Shop-Ware 4.8 (162) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Shop-Ware ## Showing most helpful reviews Showing 51-75 of 162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Bill M. President Automotive Used the software for: 2+ years ### "Forward thinking and constantly evolving" August 31, 2021 5.0 From the very beginning Shop-Ware has been responsive and helpful with training, improving and soliciting feedback. We, and our customers, are very satisfied. Pros We were looking to move toward a paperless format and Shop-Ware made that easy. It alos enhanced the communication process with our customers and integrated a DVI from the jump. Cons I am hopeful that they can take over some of the CRM functions that are currently supported by outside vendors. I would love to see an automatic text reminder sent to upcoming appointments. Review Source SS Stacey S. CEO Automotive Used the software for: 2+ years ### "Shop-Ware SMS" August 31, 2021 5.0 Great experience overall, support is very responsive and features work well, would like to see improvements in parts inventory and Added CRM features. Pros Customer facing sms with powerful features to paint the value picture to your customers. Cons Weak on parts inventory management and editing control. Reason for choosing Shop-Ware Had the best overall package available to meet our needs. Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) Wanted to get to a cloud based paperless customer facing system. Review Source LE Lisa E. General Manager Automotive Used the software for: 6-12 months ### "Shop-ware" October 13, 2020 5.0 Their customer service is top notch. I send them questions all the time and they always answer them no matter how muddled I think that question gets. We have recommended them to a couple other shops. Our customers love the fact that they see what our mechanics see with pictures and videos. Pros I am new to the Automotive Industry. Shop-Ware has made it so I can understand what I am doing on both sides, front and back side. Inputting customer information is a breeze, canned jobs are quick to make and find, integrated part systems are easy to use. Pulling financial information out of the backside and understanding what I am looking at makes it easy to get what our account needs and to do payroll every week. Cons Until we got used to the system, it was a little confusing, but their customer service was always able to walk us thru any questions we had. We still find things that we didn't know it could do. We handle sublets from other shops, so I wish we could combine repair orders so I would only have to charge the customer once for multiple vehicles instead of every time they picked up a car in a day. Would save both us and our customer on credit card fees. Was told this is in the works for an upgrade, so we shall see. Reason for choosing Shop-Ware We liked the real time pictures and videos and the constant upgrades to make their product better. Review Source JB Justin B. manager Automotive Used the software for: 1-2 years ### "We love Shop-Ware!" July 26, 2019 5.0 We love the ease and speed of it, the best part is being able to share with customers pictures and notes. Pros shop-ware is very easy to use and learn and is extremely up to date. Making the switch from an old platform which didn't seem like it was updated since 2005 to Shop-Ware helped with speed of service and modernizing how we do things. One of our favorite parts is the ability to take pictures and notes and the ease of being able to send it to the customer. The parts ordering process is quite nice and easy as well. Cons The reports could be a little easier to pull data from and it would be nice if they could make them accessible to read through the software and not to have to use Excel or Google Sheets. Reason for choosing Shop-Ware Shop-ware was much easier to use and had abilities included in it that would've been extra to add to Protractor Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Mitchell was very dated and clunky to use; shop-ware is the opposite Review Source JM Jean M. Office Manager Automotive Used the software for: Less than 6 months ### "Shop-Ware" March 6, 2020 4.0 Overall, I like Shop-Ware despite the learning curve that is with any new system. The web based search features are great once you have the system established. Customer support does address all issues even if they can not fix them. I do find that fixing user errors is clunky and that not all errors can be fixed on the Shop-Ware side. Pros The accountability. Love the log so that you can tell who adjusted what customer invoice, i.e. adding or removing parts, adjusting pricing, etc. Setting up users and permissions is easy. It is very easy to flip between screens while working. Love the adding vehicle features and searches. Love the ability to add repair pictures right to the invoice for the customer. Cons So much information is available in some areas that you have to use sort features to limit information received. Not all sort/search features are obvious. Correcting received invoices is an issue if the vendor is selected wrong or the wrong amount is entered, there is no way to go back into the purchase to make a correction. All corrections have to be made in accounting. Another issue is current day schedule. Once cars start arriving for the day and are checked in, they no longer show on the current day schedule so you have to flip between work in shop and the schedule screen to tell if you can take in more cars for the day for quickie services. Review Source MS Matthew S. Owner Automotive Used the software for: Less than 6 months ### "Great product that gets better on a regular basis." August 26, 2021 5.0 Easy to learn and excellent customer service Pros Cloud based and simple. The ability to use it from any device. Cons Lost some features like two way texting appointment reminders Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware Had more knowledge of Shop-Ware and it is required by the Bosch Car Service program Switched from [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/) To simplify and go to a cloud based system Review Source LP Leslie P. Customer Care - Admin. Assistant Automotive Used the software for: 2+ years ### "Customers love it" June 14, 2022 5.0 This is my 1st experience working at an auto repair facility and Shopware has made it easy to learn and an enjoyable experience. Pros The comment I hear most from our customers, other than how much they love our service, is how much they love our software. They love the technology. Being able to approve repairs digitally and see the photos and videos. Cons Inventory management. I need to see where the parts have been used in the past. History of purchases is great, but history of where it went is just as important. Review Source RV Ryan V. GM Automotive Used the software for: 2+ years ### "Amazing customer service and updates on important issues" August 19, 2021 5.0 Amazing! Pros Working with the people of Shopware. They all seem to be very willing to help, and precise in their information/help. Cons We've had some issues with knowing how much time a technician has remaining, but shopware has improved on this dramatically. Reason for choosing Shop-Ware 2 in 1 product sold it for us. Review Source RS Reggie S. President Automotive Used the software for: 2+ years ### "Shop-Ware is possibly the best automotive shop management software available. " June 20, 2022 5.0 Pros I love the clean user interface and the continual improvements being made. Cons I would love to see a labor matrix for older cars, and better tracking of time completed on open RO's (AKA Labor Inventory). Also, I'd love it if the inspection would allow the images/videos to be inserted directly into the line items with which they are associated. Reason for choosing Shop-Ware Protractor is an amazingly powerful piece of software, but it also appears to come with a steep learning curve. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) The user interface was antiquated and it required an in-house server vs. being cloud-based. Review Source JR Joseph R. Director of Operations Automotive Used the software for: 2+ years ### "Shopware fanboy" June 14, 2022 5.0 Very good. I am a big fan and promoter of the Shopware system Pros The full integration of functions and the customer's pov and ease of use. Cons Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect Reason for choosing Shop-Ware Price, integrated systems, ease of use, support, etc Review Source SF Shane F. Owner/Operator Automotive Used the software for: Less than 6 months ### "Shop Ware Rocks!" August 19, 2021 5.0 I would say their integration with Snap On's Shop Key is probably one of the most important and best selling features for me! Pros Really Love the customer support! The people are very friendly and have always helped me get things figured out! Cons Not the most mobile friendly. Although it is very easy to use and navigate on a cell phone, the issues I have is just related to being a mobile technician, so not having a clickable phone number or being able to easily get the address of the customer, since I drive to their locations. That being said, it is still fairly easy to do but they could make it easier! Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing Shop-Ware Shop Key Integration and there sales lady just made me feel the best about the decision! Review Source DG David G. Manager, Fleet Maintenance Education Management Used the software for: 1-2 years ### "SOMETHING TO TRY..." September 19, 2019 5.0 From the day we contacted them to find out more about their product it has been an absolute joy to use! Not only the system, but the people too... SOOOO easy to work with! Pros \- Ease of use - Flexibility of the ENTIRE program - Customer Support!!! Cons Sadly, the things that we did not care for have all been completely revamped and upgraded. Now we LOVE them!!! (Sorry) Reason for choosing Shop-Ware I was astonished with how simple yet advanced the system was. It has only gotten better! Switched from [Urgent](https://www.capterra.com/p/126727/eMaintenance/) eMaintenance is one of the WORST work order systems we have EVER used! To go from that to this was a pleasure! Shop-Ware tracks EVERYTHING we need to track, and most importantly, has resolved 99% of the communication challenges we have had. Not only with the customers, but with the techs as well, and THAT was huge! Review Source GJ Gregory J. Foreman/General Manager Automotive Used the software for: 6-12 months ### "Shop-Ware is a great project/workflow tool" August 27, 2021 5.0 Overall I am very happy with Shop-Ware Pros Shop-Ware makes project management for long term custom car building quite nice. The individual services are a good way to break down the overall cost of a big project like that for client. It is a very transparent system. Shop-Ware is a very efficient and convenient way to keep track of customers work orders and transfer work between technicians. Cons Sometimes shop ware is slow to process work orders with large amounts of content. The parts search function could be better in finding parts that don't follow an exact description or part number. Doesn't work quite like I would expect a good search engine to work. Review Source JR Jennifer R. Owner Automotive Used the software for: 6-12 months ### "Glad we made the decision to switch to Shop-ware!" October 13, 2020 4.0 Shop-ware has been a great program for our shop. The support has always been more than helpful. I do wonder if the issues or glitches I have brought to supports attention have been addressed or just in the "not super important" abyss. Pros Shop-ware is very user friendly. I like that the program is cloud based for ease of connecting to what's going on in my business if I am not physically in the shop. I also like the parts ordering integration. Being able to quickly create estimates has been a huge time savings. Cons The flaws in the partnerships that shop-ware has, such as parts tech and the labor guide. There is a glitch in the software for the camera the that deters my technicians from taking photos, which is a huge drawback for us. The software won't allow use of the flash on the tablet, the tech has to use the attachment icon to get into the tablet software to access the flash mode - too many clicks to add a photo. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware The communication method with the customers. Review Source JB JORDAN B. Owner Automotive Used the software for: 2+ years ### "It’s about the Customer!" March 11, 2020 5.0 For a one -man-shop, this product saves me time. Rarely any phone time now and writing estimates is smooth as silk. Preparing quarterly state taxes only amounts to ten minutes. Using Shop-Ware removes much of the stress in everyday business transactions. Finally, the Shop- Ware Family is always ready to help and advise about this product. I appreciate their friendly patient assistance when needed. Shop-Ware is the Best! Pros My customers are very impressed with estimates when they arrive on line. Very professional in appearance and easy to understand. They appreciate the pictures that accompany the estimate. I also find this system to navigate easily. Cons The learning curve of this product is easy. The Shop-Ware Team is constantly making improvements because they listen to their customers. This product has grown and improved over the years. No complaints from my shop. Only Praise! Review Source MW Michael W. Owner and lead tech Automotive Used the software for: 6-12 months ### "You need to try this out." June 16, 2022 5.0 Pros It saves us time with pricing out jobs where we were using a system for labor and then another for invoices. Cons Would need to add one or both when selecting labor times. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Time management. Review Source BC BRUCE C. Service adviser/shop manager/foreman Automotive Used the software for: 2+ years ### "Areas that I work within" March 25, 2020 5.0 Overall I think this is one of the most user friendly shop management programs that I have used. Pros Easy to write, edit and dispatch repair orders. Love that I can see customers entering repair orders. Cons Would like for 1 button email/text customers, space for additional contact numbers and be able to text all listed number is desired. When alerts come in I would like them to display on top of all open windows. Would like software that will let you operate on 2 monitors with limited functions on second monitor. When quoting repair parts I would like to be able to enter several parts from same vendor without having to start the process from the beginning for each part. Would like to see more information in vehicle history such as quoted/declined repairs and any service notes. Review Source MF Matt F. general manager Automotive Used the software for: Less than 6 months ### "Shop-Ware" March 17, 2020 5.0 overall very pleased with shop-ware, we have learned alot about our business and stream lined certain aspects of our processess. Pros Moving to Shop-Ware, the transition was very manageable. We have 2 locations that made the switch coming off our previous system that we had been on for almost 30 years. One of the biggest things noticed that i wasn't expecting is the amount of paper and toner cost that was reduced moving towards dispatching work orders and moving them through out the shop electronically. The amount of data and kpi's that are available also gave us the opportunity to make much needed and over due changes in our business and to update our business model. Cons We are an independent Goodyear Dealer, So the Tire aspect of the system is really the only thing lacking in my opinion. There could be a seprate tire catalog but we are making due using the parts inventory for now. Reason for choosing Shop-Ware The first look at and demo with \[SENSITIVE CONTENT HIDDEN\] showed me exactly what i was looking for and wanted to see and learn about. it was right and too the point. The Cost was also attractive, and being cloud base was something i was really interested in moving too. Review Source KG Kristi G. Bookkeeper/Admin Asst Automotive Used the software for: 2+ years ### "Great Program, but Report Features are Lacking" March 16, 2020 4.0 Shop-ware is great! I understand it is a newer software program compared to others and while I believe it is better than most that have been around a while, it still has a lot of room for improvement Pros I love the user functionality of Shop-ware. It is easy to read and see what is happening, as well as easy to use and figure out. Cons The reporting features aren't the best and that is the one thing that I use the most. I have to export, sort and essentially re-create each report to the use of my needs after it is dumped into an excel file. I have also had to train my co-workers on how they enter part descriptions just so I can find the data I need each month. We've made it work, but not ideal. Also, really wish there was a better way to track employee purchases! Review Source RS Ryan S. CEO Automotive Used the software for: Less than 6 months ### "Continuous improvement and responsive customer support team. " March 6, 2020 4.0 Our company demo-ed many different systems before making the choice to go with software. The time that we first tried the Shop-Ware demo to when we made the leap was over 18 months, and after detailed examination of at least 4 SMS/ POS options. Pros This is a system designed by a high performance business, and has great usability at many different scales. The structure of the system lends itself well to seamless information transfer from the back of the shop to the front, and out to customers. Software updates arrive pretty consistently with truly usable features. Cons Some of the modules are a little under-developed. Internal notes vs external notes need to be a thing. The inventory module needs more flexibility for any business with a high volume of inventory. The integrated labor guide is poor, requiring us to maintain separate subscriptions for labor times without a direct integration. Alternatives considered [Shop4D](https://www.capterra.com/p/135554/Shop4D/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Lack of live information transfer between office staff and technicians, inefficient data input for meaningful reporting. Review Source eG eric G. SERVICE MANAGER Automotive Used the software for: 1-2 years ### "sw review" June 27, 2022 4.0 overall pretty good Pros the software side of things is pretty good and user friendly. Cons we have had multiple phone meetings with Shopware to implement some needs and ideas. no effort has been made to follow through on these items. that is frustrating Review Source KR Kory R. Owner Automotive Used the software for: 2+ years ### "Best shop software available " June 16, 2022 5.0 Nothing better, I love it and recommend it to everyone. Pros The ease of implementation, with a very short learning curve, makes this product amazing. Cons Minor deal, but it doesn’t integrate repairlink Reason for choosing Shop-Ware I like the ease of implementation Review Source pC phil C. Director of Operations Automotive Used the software for: 1-2 years ### "Transparency realized" March 11, 2020 5.0 Amazing company to work with and grow with. Customer service is unmatched. Pros Shop-Ware is easy to learn, clean, collaborative, easy for clients to interact with and improves productivity. Love it!!!! Cons I wish that we found it sooner. It has been very helpful for our growing business. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware The interface is very intuitive and the customer service was so awesome. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) I wanted a modern solution to software with Multi-Shop operations that was clean and easy to use. Review Source BK Brin K. Auto Shop Owner Automotive Used the software for: 2+ years ### "Number 1 Fan!" July 25, 2019 5.0 My team and my clients love Shop-Ware. Shop-Ware has been a game changer for our company and we believe it is a game changer for the industry. Pros What's not to love. My team loves it. My clients love it. Shop-Ware allows us to offer the transparency that we need, our clients need and the industry needs. Shop-Ware allows our clients to interact with the software. This gives them an opportunity to be a part of the repair process. After our clients participate with their repair, they are hooked. They have confidence in our team and they tell their friends. Cons I can't think of one thing that I don't like about Shop-Ware. Review Source FG Farhad G. owner Automotive Used the software for: 2+ years ### "Great service, product pretty solid." July 29, 2019 4.0 We have been part of Shop-Ware's growth since the early days. I have enjoyed watching the growth and development of the software. I am glad to have given early feedback that translated to actual action. Pros Ease of use, Constant improvement made by development team. Cons Limitations on data export. Has gotten quite a bit better in last 6 months though! Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) I believed in the direction and future of Shop-Ware and the leader. Visually pleasing interface, and I find that important with our client-centric focus. Review Source