# Page 5 | Shop-Ware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Shop-Ware the right Auto Repair solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153469/Shop-Ware/reviews --- Shop-Ware 4.8 (162) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Shop-Ware ## Showing most helpful reviews Showing 101-125 of 162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Danielle S. Service Advisor Automotive Used the software for: 2+ years ### "Love it " July 29, 2021 5.0 Pros When everything is working right its amazing easy to use, I am able to make estimates very efficiently. Cons Inventory management lacks, I wish the system recognized and merged like part numbers. Review Source SS Samantha S. Service Advisor Automotive Used the software for: Less than 6 months ### "Rocky Road (No, not the ice cream)" March 20, 2020 4.0 Overall, Shop-Ware has been a big learning curb for us, but I think it is working out for the better. Pros This software really moves things into the \*future.\* You are able to, essentially, go paperless if you would like to. Being able to share estimates with customer's so that they can look at what you're looking at while going over it with them is a big plus. Customers really like that we have the ability to attach pictures. Cons The back office portion of this software could use a HUGE upgrade. It is lacking big time. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware Shop-Ware had better customer service. Switched from [ServiceShop](https://www.capterra.com/p/22118/ServiceShop/) ServiceShop was trusty, reliable and user friendly, but it was going nowhere fast. It did not give us the option to move into the 21st century. Review Source LP Lori P. Office Manager Automotive Used the software for: Less than 6 months ### "Very Thorough Automotive Software Tool" March 11, 2020 5.0 We currently struggle with some of the inventory processes of SW because we don't keep inventory stocked. We also have intermittent issues with the connection to Worldpac, which is our main supplier. We do not currently use PartTech because the WP link is so much more user friendly and faster and they are our primary vendor. Pros It has thoroughly considered every aspect of use for the customer and made it as all-encompassing as possible to include any customer scenario, parts ordering sync and customer communication. Cons There are so many extensive features, some that are fairly involved, a more extensive and thorough standard training would be welcomed to be more familiar with all the different processes and scenarios involved before using the program. Reason for choosing Shop-Ware We liked SW because of its extensive capabilities with workflow, customer communication and organization. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Just needed a more extensive and specific shop management tool Review Source DB Davie B. Owner/tech Automotive Used the software for: 2+ years ### "Business Changing" July 26, 2019 5.0 One of the best things I’ve done for my business. Instead of dealing with stacks of paper, I feel very Professional. My clients are impressed and that gives them even more confidence in using my services. Pros Being able to seamlessly communicate with my clients, including photos, all on one platform. Cons Learning to navigate through some features took some effort in the beginning. However, that’s probably more me and my lack of computer skills than Shop-Ware. Review Source DM Doug M. CEO Automotive Used the software for: 1-2 years ### "Okay product" March 6, 2020 4.0 Paperless RO's, no more filing. Pros RO writing and parts ordering. Cloud based system, access from anywhere. Cons In the beginning, how to use was limited. Now however, more information available. Difficult to link to QuickBooks through a cloud connection, so far, I have not done this. The cost may be prohibitive. Reason for choosing Shop-Ware Bosch Service Center Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) Cloud based Shop-ware Review Source CD Celso D. Automotive Technician Automotive Used the software for: 1-2 years ### "mechanic/technician" August 19, 2021 4.0 its being great so far so good It is easy to used 100% recommended Pros That I can have current labor and parts prices Cons sometimes there is no information on estimator Review Source dH david H. shop Forman Automotive Used the software for: 1-2 years ### "great product i feel the all the feature benefitin many ways the shop and my costumers" June 28, 2022 5.0 e mail directly to my costumers and then they can approve the repairs and in a very short time im working on there repairs not waiting for a call back Pros write up is easy the pictures that we add to our r. o. are a great benfit the costumer see s there car and its repair needs first hand Cons some times my tool bar gets over filled with cars i have looked at and i have to clear it out Review Source TM Troy M. Owner Automotive Used the software for: 2+ years ### "Great Product" March 12, 2020 5.0 Pros Very user friendly. Continue to develop new and exciting features. Cons Sometimes the labor estimator is not correct. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shop-Ware Better features and a better price. Review Source MR Mike R. Manager Owner Automotive Used the software for: 6-12 months ### "Excellent POS for your auto repair shop " March 7, 2020 5.0 It has been one of the best decisions I have made for my business. It allows me to better serve and communicate with my clients and builds trust. Pros The ease of using the software. The efficiencies of doing more in less time with a system that is above all other POS systems in my industry. Cons My clients love it. From a user, Batch payments Option, parts invoices (counter sale require vehicles & mileage) are a few.. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Another Shop Owner told me about it and gave it his seal of approval. Review Source JC Joe C. service advisor Automotive Used the software for: 1-2 years ### "shopware is a game changer" June 23, 2022 5.0 Pros its easy to use and customers love the ease of paying and the over all experience Cons inventor not so is to keep up with could be better Review Source LK Leon K. owner Automotive Used the software for: 1-2 years ### "Shop-ware user review" July 25, 2019 5.0 able to use the system on multiple devices , easy to refer to previous work history Pros customizable , customer service is very good & answered by a warm body that speaks English Cons reporting needs some help , unable to assign labor rate to specific vehicle Reason for choosing Shop-Ware multiple device use , cusomisability Review Source BS Brian S. President Automotive Used the software for: 6-12 months ### "Excellent compared to all alternatives" July 25, 2019 5.0 Very positive, prompt response, very considerate of our requests, has allowed us to scale to three stores and will help us get to our goal of eight Pros Cloud based, real-time, has multi-shop interface, good reporting, learns and adapts as the month progresses, integrates with QB, supported by Bosch Cons Still some features that need to be added, does not break down tires and upgrade parts (yet), can't see totals for each RO on the open work screen (yet) Reason for choosing Shop-Ware They were further along in production at the time Review Source JD John D. Service Manager Automotive Used the software for: 1-2 years ### "Great and user friendly" October 13, 2020 5.0 Amazing product Pros Being able to send photos to the customer adds transparency and increases RO. It shows we are trying to fix your car not just pad our wallets. Cons Being web based you need to make sure that you have good WFI and internet. Also good tablets with flashes Review Source ES Eric S. Master Technician Automotive Used the software for: 1-2 years ### "Game changer." October 14, 2020 5.0 I love using Shopware. I no longer use a pen at all. It makes my job easier. Pros I love being able to clearly communicate with the customer the process from start to finish. Pictures, videos or imported files from diagnostic equipment promote full transparency. Our customers love it. Cons A peer to peer messaging system would be a great feature to allow communication amongst other users would be great. We currently use another app for that which is not a big deal. Review Source TD Travis D. CEO Automotive Used the software for: 1-2 years ### "Shop-ware rocks!" August 24, 2016 5.0 Shop-ware has grown into a feature packed full blown shop management system. As one of the early adopters our shop has seen the progress and how fast the development team has been adding features. Looking forward to the future and what more comes. Pros Web-based so we no longer need a server on site. Built in estimating, integration with quickbooks, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag. Cons Like anything, occasionally there are hiccups or short periods of updating or server issues. However if there is an issue, they are super responsive and handle it as fast as humanly possible. Review Source LJ Louis J. Lead technician Automotive Used the software for: 2+ years ### "Best shop management software out there." October 19, 2020 5.0 Pros Great shop and parts integration. Ease of use. Can attach multiple files for customers to visually understand why recommendations were made. Cons Nothing off the top of my head? Although easy contact with customer support can be made and issues can be addressed & resolved quickly. Review Source NI Nicholas I. Shop Manager Automotive Used the software for: Less than 6 months ### "Brought us up a level" June 23, 2022 5.0 Pretty positive. Great feedback from the Shop-ware Team. Very attentive customer servics Pros Ease of sharing the digital inspections with our customers Cons The scheduler is a bit weird for the day to day. Veru hard to print out the work JUST for that day without backtracking. More set up for the "clear everyday" type shop vs "waiting on parts" or "this just turned into a 2 day project" type shops. The month view looks great. Reason for choosing Shop-Ware Yes Review Source SS Steve S. CEO Automotive Used the software for: 2+ years ### "Hands down, the best I've found" August 24, 2016 5.0 I have always wanted the features ShopWare provides but could never find it in another product. This software puts me heads and shoulders above my competitors and allows me the flexability to manage my shop the way I want too. Kudos to ShopWare for setting the bar for SMS! Pros Upload pic, vids, TSB's, recalls, test results, you name it! PAPERLESS!!!!! Now there is a savings... Printer supplies, paper, Ink... Need I say more? Cons If you have to print an invoice (usually once a week or so) it may winde up being multiple pages. Review Source RW Rhonda W. owner Automotive Used the software for: 6-12 months ### "Shop-ware" March 9, 2020 5.0 We would recommend this company to everyone. Pros This program made it a lot easier for a non-mechanical person to be able to write service with their estimating tab. It increased our bottom line because of the optimization for parts profit. Cons They are still working on some aspects of their dispatch board that are needed. Reason for choosing Shop-Ware Shop-wares dispatch board. Review Source MP Matt P. Owner Automotive Used the software for: 6-12 months ### "Revolution's Shop-Ware Thoughts" March 16, 2020 5.0 Phenomenal - The program just works and in the fast paced automotive repair world, having something work as expected is paramount. Pros Ease of use and online so no in house server Cons missing some features. We would love the ability to track regular maintenance items on all customer cars within the program Lack of 2 way texting Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware Ease of use Review Source MM Marcus M. Advisor Automotive Used the software for: 2+ years ### "Excellent Platform" October 19, 2020 5.0 Excellent. Love Shop Ware! Pros Shop ware is very intuitive and user friendly, It makes communication with customers seamless and keeps things transparent. Cons I really can't think of anything big enough to complain about. I really enjoy this software Review Source TL Tony L. Service Advisor Automotive Used the software for: 6-12 months ### "Quote with quickness " October 13, 2020 5.0 I've been in this industry for 9+ years and Shop-Ware is by far the Easiest most efficient shop management software i have ever used 10/10 Pros I love the fact that you can build an estimate using this software in minimal time. Weather it be an Engine oil change or a extensive very detailed repair. Customers love the interaction via Cell phones, or email, we get a ton of feed back stating how cool it is to be able to see pictures, read tech notes and simply approve and decline repairs. Cons Sometimes not all the features work the way they should. ( vin decoding, parts tech...) Review Source GM Greg M. Owner Automotive Used the software for: 2+ years ### "Innovative software" July 25, 2019 5.0 Pros I really like how Shop-Ware is innovative and not like all the other SMS out there. Cons Shop-Ware has been great rolling out new features, but since it is new we have had to wait for some and still waiting for some features. Review Source MK MIKE K. Owner Automotive Used the software for: 6-12 months ### "Shop POS System" July 26, 2019 5.0 Awesome and easy to use, fairly priced and awesome product support. Pros Ease of use and intuitive, just like what it is, using an interactive web page. Cons Having no option at present for a "counter ticket" (ie. for parts only with no vehicle or technician attached), or no work being performed on a vehicle but only selling parts to a customer like wiper blades or a quart of oil. Reason for choosing Shop-Ware Recommended by a friend shop owner that uses another program and stated if he were just picking a program he'd pick Shop-Ware Review Source VL Victor L. Owner Automotive Used the software for: Less than 6 months ### "Amazing. Adapting. Aware. Efficient. Effective. " October 20, 2020 5.0 Easy. Simple. Pros Everything. It's easy to use. Easy to train. Easy for the customer. Evolving. Cons The 1 and only thing I don't like right now is the RO numbers are sequential. We were using Auto Fluent before and it was kinda nice to have every invoice sequential. The quotes had their own number until they were converted to a RO.. but that's it. Other than that everything else seems great. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Shop-Ware The onboarding process was awesome. Switched from [AutoFluent](https://www.capterra.com/p/77240/AutoFluent/) It was a dinosaur. Cumbersome. Review Source