# Page 6 | Shop-Ware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Shop-Ware the right Auto Repair solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153469/Shop-Ware/reviews --- Shop-Ware 4.8 (163) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Shop-Ware ## Showing most helpful reviews Showing 126-150 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VL Victor L. Owner Automotive Used the software for: Less than 6 months ### "Amazing. Adapting. Aware. Efficient. Effective. " October 20, 2020 5.0 Easy. Simple. Pros Everything. It's easy to use. Easy to train. Easy for the customer. Evolving. Cons The 1 and only thing I don't like right now is the RO numbers are sequential. We were using Auto Fluent before and it was kinda nice to have every invoice sequential. The quotes had their own number until they were converted to a RO.. but that's it. Other than that everything else seems great. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Shop-Ware The onboarding process was awesome. Switched from [AutoFluent](https://www.capterra.com/p/77240/AutoFluent/) It was a dinosaur. Cumbersome. Review Source EH Erin H. Owner Automotive Used the software for: Less than 6 months ### "Northtown Auto Clinic Review" March 11, 2020 4.0 Customer service and IT training has been spot on great - when we happen to meet \[SENSITIVE CONTENT HIDDEN\] at events, she is amazing about remembering our interactions and listening to what shop needs are Pros Really love the availability to communicate with the customer through the system in multiple avenues. The log is a fantastic tool to refer back to as well. Cons Inventory/parts return/core management. Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing Shop-Ware Cloud Based. Parts intigration Switched from [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Cost, updated customer communications, cloud based Review Source WH Weston H. Service Manager Automotive Used the software for: 6-12 months ### "Shop-Ware User Review" October 13, 2020 5.0 Pros The software is very easy to navigate and helps streamline the estimating process for repairs. The ability to post pictures and descriptions of everything is very helpful for the customers in their decision making process. I also like the ability to share a repair order with a customer via text/email and that they can approve or decline recommendations right from their own device. Cons I wish we could decode a vin on older vehicles instead of manually entering them by year/make/model. Review Source RM Robert M. owner Automotive Used the software for: Less than 6 months ### "great decision" June 16, 2022 5.0 Very easy to deal with right from shopping if I wanted through implementation. Great customer support. Pros Ease of parts entry & look up can jobs customer look up Cons inventory took a bit of effort to get how I wanted Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware Better fit, ease of use. Review Source AM Albin M. Owner Automotive Used the software for: 1-2 years ### "Very good software" July 26, 2019 5.0 After using Shop-Ware for two years, I find it very easy to keep track of my work. Since it is cloud based, I have access to it everywhere I go, whether I am using a PC, or a cell phone, its always with me. Pros The Shop-Ware software is very easy to use. It is also great for managing my business with its great reports. Cons At times, the parts optimizer doesn't work properly. Review Source NT Nelson T. Manager Automotive Used the software for: 1-2 years ### "Ease of Use" March 16, 2020 5.0 Pros Ease of use from any access point. No back up needed. Cons Would love to see recalls and carfax service history be available. Review Source TG TODD G. SERVICE MANAGER Automotive Used the software for: 6-12 months ### "SHOP-WARE RECOMMENDATION" March 23, 2020 5.0 Overall it has been a very good experience. Pros Coming from another system, it took a little getting used to but the team was very helpful in getting us up and running and used to doing it the Shop-Ware way. Updates are constantly being made. Ease of getting estimate with photos to customer. Cons Paying the techs flat rate is a little clunky to use Reason for choosing Shop-Ware Good reviews and recommendations in iAtn Review Source ES Eric S. Owner Automotive Used the software for: 1-2 years ### "Finally, a modern solution to shop management!" August 24, 2016 5.0 Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware. Pros Sensible, natural workflow. Ease of use. Excellent Customer support. Cons Nothing to report. We are delighted. Review Source DG Daisy G. Business Manager Automotive Used the software for: 1-2 years ### "Shop-Ware" October 13, 2020 5.0 Pros It is seamless to use, when we onboard a new team member walking them through how to use the software is a breeze. We also like how transparent the software allows us to be with our customers. Cons Some of the features are dated or difficult to figure out on the accounting and parts side Review Source JB Jasper B. Owner Automotive Used the software for: Less than 6 months ### "Total Life Saver" July 29, 2019 5.0 It streamlines all operations and saves me time. In an industry where efficiency is of the utmost importance, that is a valuable asset. If it saves me even 10-15 mins a day it pays for itself, and it definitely does that. Pros Shop-Ware integrates everything I need for managing appointments, performing inspections, writing estimates, ordering parts, and communicating with customers in one package. Particularly happy that it has built in digital inspection capability, allowing me to avoid third-party add-ons at additional cost. Cons This software allows me to operate totally paperless, but if customers do want a paper invoice it automatically prints any notes and pictures that are attached to the work order which results in more printing than totally necessary. I'm sure I could choose to omit these manually, but I never remember. Review Source HC Henry C. Owner Automotive Used the software for: 6-12 months ### "Good Stuff" October 20, 2020 5.0 Great support and good for selling. Pros Love the text feature! Customers love it also. Sell work and makes our job easier. Cons Can be a bit of a learning curve to get all the systems in your mind. Reason for choosing Shop-Ware Bosch Service Center Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) Wanted cutting edge technology! Review Source AL Anthony L. President Used the software for: Less than 6 months ### "Hands down the best tool in the shop!" April 1, 2018 5.0 Pros Ease of use, functionality, we are able to create masterpieces and present that to the client. There is no loss of information between the technician and the SA. All information collected is on the repair order and it looks phenomenal. Parts management is pretty awesome, I know if I have a part in stock for the next few days appointments and when I need to make a stock order all I do is make a couple of clicks and BAM I am done. This tool is saving time, we are able to get more done. It is fun for the team to use the software. Its cloud based which opens up doors that have always been locked. It is fun, we pass the ball--its kinda like a game. Cons There is still some reporting they need to incorporate which they are but its in Beta, from what I hear its phenomenal. That is a complaint from my controller/bookkeeper, if you asked me I have no complaints, so looking forward to watching this product grow. Review Source BT Brownlow T. General Manager Automotive Used the software for: 1-2 years ### "Best shop management option out there" October 26, 2020 5.0 Pros Shop-ware is very intuitive, easy to learn. The customers love the way they can interact with it, approve or decline repairs, post notes etc. Highly recommend! Cons The employee controls could’ve better, but they improve often Review Source GM Greg M. Owner Automotive Used the software for: 1-2 years ### "ShopWare is awesome sauce" July 26, 2019 5.0 Pros Ease of use. Cloud based. Easy to add documentation like pictures. Frequently adding features. Cons I don’t think there’s much I miss from previous software. Review Source DM Dave M. Shop owner Automotive Used the software for: Less than 6 months ### "Happy Camper" July 26, 2019 5.0 Best decision/investment in shop software we have made -- I have seriously never dealt with any organization that has had this high a level of customer service!! Pros I was able to with very little training. Jump right in and start running the shop with it. Seriously anyone with basic computer skills can get on and write a estimate and invoice it. Cons If i have to put a con it would be the parts ordering system. (parts tech) It's not terrible but defiantly has bugs. Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Customer service and the product was awful. Review Source MN Melissa N. Service Manager/Office Manager Automotive Used the software for: Less than 6 months ### "Shop-Ware has been terrific!" October 13, 2020 5.0 I come from an automotive service background and have worked with Yes by Pace, ADP/CDK, and Reynolds. When I started working at this shop, they were still on paper and had been planning to utilize Shop-Ware but had not had the time to set it up. I had Shop-Ware up and running and was writing repair orders on literally my second day of employment. Shop-Ware has been extremely easy to adapt to and new employees have had no issues with their learning curves as well. We're very happy to have chosen Shop-Ware, and I would recommend it to any facility! Pros Shop-Ware is user friendly and easy to customize. Support has been terrific as well. Cons There are a few small functions I would like that don't exist yet, but Shop-Ware is undergoing constant tweaks so I know they may still be coming. Review Source JC Jose C. Lead Technician Automotive Used the software for: 6-12 months ### "Easy to Learn and Operate" October 19, 2020 5.0 The ability to keep the flow of traffic going in the shop without needing to stop and getting the customer’s approval or denial in writing. Pros The ease of sharing the recommendations to the customer, and the ease of customers being able to decline or accept a recommendation on their phone. Cons The RO making process is a little long. Review Source RE Rob E. Owner Automotive Used the software for: 6-12 months ### "Thank you " October 20, 2020 5.0 Great Pros It’s easy to use and cloud based. Great stuff Cons Small quirks but they get resolved quickly. Review Source DB Doane B. Manger Automotive Used the software for: 1-2 years ### "I like using this software" March 9, 2020 5.0 Great customer service . Pros It very easy to use and very informal to customers. Cons I don't have any bad things about this software to say. Review Source JL Joey L. Manager Automotive Used the software for: Less than 6 months ### "Things that I like and dislike about Shop-Ware" March 6, 2020 4.0 Pros What I like about it is that communication with customers and the ability to text an estimate. We have found that customers view the invoice so much quicker and approve or decline the work faster which helps the flow of the shop. Being internet based system makes it nice also, with a laptop or smartphone I can work anywhere any the shop. Cons Our biggest problem with the software is the fact that you can not change labor dollars without changing labor times. The second biggest problem is only showing one phone number on screen. Review Source JK Jocelyn K. Office Manager Automotive Used the software for: Less than 6 months ### "Software Integration" March 20, 2020 4.0 Ease of work flow, sharing the job immediately to the Service Manager. Vehicle VIN information readily available. Pros Integration was complicated as far as the accounting side of the system. It is nice to be able to type in the license plate and have the VIN number come up. It is nice to know which tech is working on the car at a single glance and if they are waiting on parts etc. Cons Sorting of Accounts Receivable is by day not company. Not very useful, time wasted searching. Review Source RB Robert B. Service Advisor Automotive Used the software for: 6-12 months ### "Coming Along Great" March 9, 2020 5.0 I love it. It gets better with each improvement. Pros The whole fact that it is cloud based is just about perfect. I can access it anywhere in the shop from my phone or my tablet. Cons On a tablet the site can be a little bulky and hard to input information. Review Source Edward T. Owner Operator Automotive Used the software for: Less than 6 months ### "Shop-ware?" March 20, 2020 5.0 Pros Ease of use texting and email to customers Cons Parts ordering is a hassle having to go thru an external web based parts punch card. Some vehicles doesn’t have any labor times for certain vehicles areas Review Source CJ Cory J. Manager Education Management Used the software for: 2+ years ### "Shopware review" April 13, 2021 4.0 Overall i really enjoy using this software, great customer service Pros This platform is very easy to use, also it works fast and smoothly. The customers love it Cons The inventory system can use work as old and new purchases can be mixed up also recommendations cannot be shared separately from cost Review Source RC RAFAEL C. CEO Automotive Used the software for: 6-12 months ### "GAME CHANGER " March 6, 2020 5.0 Pros TRANSPARENCY IS THE KEY TO GREAT CUSTOMER SERVICE. Cons THERE IS NOTHING I CAN SAY WRONG ABOUT THIS PROGRAM. Review Source