# CustomerHero Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CustomerHero Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/153472/Startquestion --- # CustomerHero Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CustomerHero ## What is CustomerHero? The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Pop-up surveys ## What is CustomerHero used for? [Survey](https://www.capterra.com/survey-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 175 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CustomerHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.startquestion.com&name=CustomerHero) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CustomerHero 4.9 (175) VS. [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting Price Contact vendor Starting Price $55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (175) Ease Of Use 4.5 (280) Value For Money 4.7 (119) Value For Money 3.9 (144) Customer Service 4.9 (157) Customer Service 4.3 (233) ## CustomerHero alternatives Highest Rated [4.6 (5,135)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153472/Startquestion/alternatives/) ## Who uses CustomerHero? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.7 (23) 69.57% of 23 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey Builder 4.9 (22) 59.09% of 22 reviewers that rated this feature as important or highly important Create and manage surveys Data Import/Export 4.7 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Import and export data to and from software applications NPS Survey Structure 5.0 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Data Analysis Tools 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Multi-Channel Distribution 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers CustomerHero 110 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Tools to improve and measure employee satisfaction and involvement Process of familiarizing new employees with the company, their position, and responsibilities Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Compatible with mobile devices Software is used for working on online pages Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Allow the audience to interact or engage with the content Record and follow the progress of every issue Track and monitor a specific set of keywords Present live poll results to audience Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Support multiple types of devices Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Share and present designs Highlighting or otherwise flagging areas that require review or change Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Allow users to collaborate and ask questions regarding folders and/or documents within the system Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Process of evaluating a product or website by testing it with representative users. Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (175) 4.6 Based on 175 reviews ## Pricing Value for money 4.7 (119) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (119) 4.7 Based on 119 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (157) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (157) 4.9 Based on 157 reviews ## User reviews Overall rating 4.9 Based on 175 reviews Filter by rating 5(161) 4(14) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JE James E. Head of Product Marketing and Advertising ### "Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2025 It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys. Pros Ease of use. Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. Good support when I've had issues or questions. Cons Some question types are not available on widgets There's nothing else jumping out at me as a weakness. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MAYERLY G. bachelor Marketing and Advertising ### "Customer Satisfaction - Detailed Analysis." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 30, 2023 I really like the customer support, the responses have been timely and useful, which has made me feel supported in the process of implementation and continued use of the tool. Pros I like the analysis capabilities it offers, I can collect data very efficiently and generate detailed reports that help me make decisions based on clients or employees. Cons There may be technical challenges or limitations that restrict workflow or process automation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Tomasz K. CEO Education Management ### "A great tool Webankieta" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2023 I really appreciate that the tool is constantly developing - it has more functions and sample surveys that are ready and can be used for the research we conduct with "one click". The responsiveness of the support department is also critically important to us. The Webanieta team works quickly, professionally and flexibly. I really appreciate the quality of customer service. Pros Simplicity of the administration panel, usability (UX) for both the respondent and the administrator Cons Sometimes it seems that there are too many functions and possibilities Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) It has definitely more functions, it is useful, flexible than other tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Juan Andres M. Administracion de Empresas Information Technology and Services ### "Gran satisfaccion." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2023 Pros Tiene una gran catidad de plantillas listas para utilizar esto agiliza el trabajo. Cons Si navegamos entre proyectos es algo lento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dawid S. Sales Manager Human Resources ### "An Outstanding Survey Platform - StartQuestion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2023 Pros StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market. Cons I think the rules for displaying questions could be a more intuitive feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Katarzyna L. HRD Construction ### "Really recommend this tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2023 Very useful tool and easy to use. Customer service on the very high level Pros Easy to use. Very helpfull customer service. Cons All is ok, easy integrated with our needs. Reasons for choosing CustomerHero Easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Maciej L. HRBP Luxury Goods & Jewelry ### "Impressive usability and user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 10, 2023 I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation. Pros Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire. Cons The appearance of the data in the downloaded result file requires many transformations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marcin S. HR Manager Sports ### "Fantastic tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2022 Great experience, I used this tool in my previous job, it helped us a lot, so now I've chosen Startquestion again. Pros User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics. Cons I wish this tool was for free:) Can't find negatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Travailler indépendant Computer Networking ### "Un Légende dans son domaine " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 7, 2022 Mes favoris sont les rapports en ligne car ils permettent une visualisation continue des résultats même si un utilisateur n'a pas accès à l' outil.Aucune tentative n'a été faite pour fournir une réponse aussi rapide .Vues d' ensemble parfaites de tous les points de contact, avec le résultat présenté dans un format graphique simple .Un nouveau questionnaire peut être introduit rapidement et facilement. Pros Les enquêtes ont été rapidement développées et mises en œuvre par de nombreuses équipes.Nous avons beaucoup plus de flexibilité grâce aux fonctionnalités de suivi et au choix d' envoyer les sondages automatiquement ou manuellement.La fonction de rapport est également très simple à utiliser. Cons Le fait que je n'utilise pas toutes les alternatives à ma disposition qui ne sont pas claires pour moi sur la base de la brève description et que je ne sais pas comment les utiliser , telles que les widgets, les réponses de balisage , etc.Je suis conscient que je peux utiliser des webinaires sur les sujets spécifiés . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Aleksandra B. Menager Research ### "Opinion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 Pros Product is easy to use, very intuitive, simple and friendly user interface. Cons user is able to understand and use a design immediately Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153472/Startquestion/reviews/) Popular comparisons [Google Forms vs CustomerHero](https://www.capterra.com/compare/153472-176571/Startquestion-vs-Google-Forms)[SurveyMonkey vs CustomerHero](https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey)[Jotform vs CustomerHero](https://www.capterra.com/compare/153472-158456/Startquestion-vs-JotForm-4-0) [Typeform vs CustomerHero](https://www.capterra.com/compare/137289-153472/Typeform-vs-Startquestion)[Connecteam vs CustomerHero](https://www.capterra.com/compare/153140-153472/Connecteam-vs-Startquestion)[Zoho Survey vs CustomerHero](https://www.capterra.com/compare/131426-153472/Zoho-Survey-vs-Startquestion)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)