---
title: "CustomerHero Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about CustomerHero Software - reviews, pricing plans, popular comparisons to other Survey products and more."
source_url: "https://www.capterra.com/p/153472/Startquestion/"
page_type: "product"
language: "en"
---

# 

 CustomerHero Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CustomerHero

## What is CustomerHero?

The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Pop-up surveys

## What is CustomerHero used for?

[Survey](https://www.capterra.com/survey-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 175 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for CustomerHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.startquestion.com&name=CustomerHero)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CustomerHero

4.9 (175)

VS.

[4.7 (2,914)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (175)

Ease Of Use

4.7 (11,474)

Value For Money

4.7 (119)

Value For Money

4.5 (7,363)

Customer Service

4.9 (157)

Customer Service

4.5 (6,448)

## CustomerHero alternatives

[4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (965)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/153472/Startquestion/alternatives/)

## FAQs about CustomerHero

Overview

### What problems does CustomerHero solve?

CustomerHero solves slow, fragmented feedback collection by giving teams a simple way to build surveys, distribute them across email, web, and QR codes, and analyze results in real time with clear reports and exports. HR, marketing, customer experience, and training teams benefit most from faster survey launches, easier follow-up, and less manual reporting.

Answer based on 147 reviews

Overview

### Which roles and teams benefit most from CustomerHero?

CustomerHero is most used by HR teams, customer experience leaders, and operations-focused managers who need to centralize feedback, track service quality, and improve employee or client engagement. Executives and founders use it for visibility into performance trends, while marketing, project, and research teams rely on it to organize insights and guide decisions.

Answer based on 175 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is CustomerHero built for?

CustomerHero serves organizations of all sizes, led by small businesses at 51%, with insurance as the top reviewed industry at 9%. It also supports enterprises and midsize businesses at 25% each, with common adoption in banking at 8% and education management at 5%, alongside retail and restaurants.

Answer based on 175 reviews

Features and Usability

### What are the key features of CustomerHero?

CustomerHero includes core survey tools like survey builder, customizable templates, multiple question types, and conditional logic for creating questionnaires quickly. Differentiating features include real-time analytics, downloadable reports, live dashboards, and multi-channel distribution through email, widgets, and QR codes, with mobile survey support and data filtering for analysis.

Answer based on 98 reviews

Integrations

### Which third-party tools and platforms does CustomerHero integrate with?

CustomerHero supports over 20 integrations, including marketing, CRM, analytics, and collaboration tools such as Manago AI, SALESmanago Marketing Automation, HubSpot CRM, Salesforce Sales Cloud, Shopify, Mailchimp, Google Analytics 360, Slack, and Microsoft 365.

Answer based on 5 reviews

Getting Started and Support

### What training and onboarding options does CustomerHero offer?

CustomerHero provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover topic-based sessions, documentation offers written reference material, and videos support self-paced learning.

Answer based on 5 reviews

Getting Started and Support

### What customer support options does CustomerHero offer, and how do users rate the experience?

CustomerHero offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, helpful, and knowledgeable, with timely answers during setup and ongoing use. Some note longer waits at times, limited online guidance for advanced needs, and occasional frustration around service access.

Answer based on 49 reviews

Features and Usability

### Is CustomerHero easy to use?

CustomerHero feels easy to use for most teams, with a clean survey builder, ready templates, and clear analytics. Small business teams and first-time researchers often find setup quick, while some users say advanced logic, reporting menus, and downloadable report customization take more time to learn.

Answer based on 47 reviews

Features and Usability

### How well does CustomerHero handle survey data and exports?

CustomerHero handles survey data well for everyday reporting, filtering, and result analysis, especially for teams running feedback studies and NPS programs. Many users like the export options and archived access, though some analysts find raw files need extra cleanup and cross-survey dashboards feel limited.

Answer based on 28 reviews

## Who uses CustomerHero?

Based on Capterra reviews from the past 6 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 10,572 Survey reviews

Capterra data shows that buyers of survey software rank the following features as their top priorities:

-   **Customizable Questions** (**54%** of reviewers rated this feature as critical)
-   **Survey Builder** (**53%**)
-   **Reporting/Analytics** (**45%**)

CustomerHero supports all three of the features reviewers rate highest: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities help businesses create tailored surveys, build them efficiently, and review results clearly, allowing teams to collect more relevant feedback and make better-informed decisions.

Customizable Questions

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Tailored or customizable questions for more targeted and relevant data collection

Survey Builder

4.9 (22)

59.09% of 22 reviewers that rated this feature as important or highly important

Create and manage surveys

Data Import/Export

4.7 (11)

36.36% of 11 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Access Controls/Permissions

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Real-Time Data

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Receive data and information in real time

Reporting/Analytics

4.7 (23)

69.57% of 23 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

CustomerHero 110 features

### All Features
- 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations
- API: Application programming interface that allows for integration with other systems/databases
- CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service
- Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction
- Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more
- Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
- Customer Segmentation: Process of dividing customers into groups based on common characteristics
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Dashboard Creation: Creation and customization of dashboards
- Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software
- Data Capture and Transfer: Import, collect, and capture data from multiple sources
- Data Import/Export: Import and export data to and from software applications
- Data Security: Protect sensitive data for digital privacy
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Data Visualization: Graphical representation of data
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Email Reminders: Reminders sent via email
- Employee Engagement: Tools to improve and measure employee satisfaction and involvement
- Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- For Mobile: Compatible with mobile devices
- For Websites: Software is used for working on online pages
- Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system
- Forms Management: Store, manage and track all forms in a centralized location
- Interactive Content: Allow the audience to interact or engage with the content
- Issue Tracking: Record and follow the progress of every issue
- Keyword Tracking: Track and monitor a specific set of keywords
- Live Results Sharing: Present live poll results to audience
- Mobile Access: Access software remotely via mobile devices
- Mobile Survey: Distribute a survey via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Channel Data Collection: Collect information from multiple sources
- Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers
- Multi-Device Support: Support multiple types of devices
- Multi-Language: Manage and support multiple languages
- Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay
- Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
- Negative Feedback Management: Identify, track, and respond to negative feedback
- NPS of Customers: Calculate NPS of customers
- NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score
- NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels
- Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Presentation Tools: Share and present designs
- Problem Area Alerts: Highlighting or otherwise flagging areas that require review or change
- Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group
- Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system
- Question Branching: Survey design technique that directs respondents to different questions based on their previous answers
- Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews
- Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text
- Quizzes: Brief assessments used to measure knowledge and skills
- Randomization: Randomize the displayed order of questions and answer options
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey
- Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.)
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Segmentation: Group leads or contacts based on their specific characteristics
- Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral
- Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior
- Skip Logic: Skip over or route respondents to different questions based on their previous answers
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Statistical Analysis: Apply statistical/mathematical models to sets of data
- Support Audio/Images/Video: Allow media to be embedded in the question or answer options
- Survey Builder: Create and manage surveys
- Survey/Poll Management: Create and administer polls and surveys
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
- Text Fields: Open text box field
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Training Management: Track employee/learner's progression through training programs
- Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance
- URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment
- Usability Testing: Process of evaluating a product or website by testing it with representative users.
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data
- Web Forms: Web form that allows users to enter data that is sent and processed for different reasons
- Website Integration: Seamlessly integrates with 3rd party websites
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

4.6 (175)

4.6

Based on 175 reviews

## Pricing

Value for money

4.7 (119)

Enterprise

Contact Vendor for Pricing

It includes:

-   Concierge Services
-   Custom Contract
-   Custom DPA
-   Custom Invoicing
-   Custom SLA
-   Enterprise-Class Security
-   Extra Response Packages
-   Extra User Accounts
-   Limited Access Per IP
-   Read-Only Users
-   Secure Password Policy
-   SSL Certificate for Your Domain
-   Whitelabel

Value for money

4.7 (119)

4.7

Based on 119 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Asana](https://www.capterra.com/p/184581/Asana-PM/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (157)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (157)

4.9

Based on 157 reviews

## User reviews

Overall rating

4.9

Based on 175 reviews

Filter by rating

5(161)

4(14)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JE

James E.

Head of Product

Marketing and Advertising

### "Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 20, 2025

It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys.

Pros

Ease of use. Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. Good support when I've had issues or questions.

Cons

Some question types are not available on widgets There's nothing else jumping out at me as a weakness.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MAYERLY G.

bachelor

Marketing and Advertising

### "Customer Satisfaction - Detailed Analysis."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 30, 2023

I really like the customer support, the responses have been timely and useful, which has made me feel supported in the process of implementation and continued use of the tool.

Pros

I like the analysis capabilities it offers, I can collect data very efficiently and generate detailed reports that help me make decisions based on clients or employees.

Cons

There may be technical challenges or limitations that restrict workflow or process automation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TK

Tomasz K.

CEO

Education Management

### "A great tool Webankieta"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 11, 2023

I really appreciate that the tool is constantly developing - it has more functions and sample surveys that are ready and can be used for the research we conduct with "one click". The responsiveness of the support department is also critically important to us. The Webanieta team works quickly, professionally and flexibly. I really appreciate the quality of customer service.

Pros

Simplicity of the administration panel, usability (UX) for both the respondent and the administrator

Cons

Sometimes it seems that there are too many functions and possibilities

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)

It has definitely more functions, it is useful, flexible than other tools.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JA

Juan Andres M.

Administracion de Empresas

Information Technology and Services

### "Gran satisfaccion."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 8, 2023

Pros

Tiene una gran catidad de plantillas listas para utilizar esto agiliza el trabajo.

Cons

Si navegamos entre proyectos es algo lento.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Dawid S.

Sales Manager

Human Resources

### "An Outstanding Survey Platform - StartQuestion"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 12, 2023

Pros

StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.

Cons

I think the rules for displaying questions could be a more intuitive feature.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KL

Katarzyna L.

HRD

Construction

### "Really recommend this tools"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 27, 2023

Very useful tool and easy to use. Customer service on the very high level

Pros

Easy to use. Very helpfull customer service.

Cons

All is ok, easy integrated with our needs.

Reasons for choosing CustomerHero

Easy to use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Maciej L.

HRBP

Luxury Goods & Jewelry

### "Impressive usability and user friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 10, 2023

I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation.

Pros

Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire.

Cons

The appearance of the data in the downloaded result file requires many transformations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Marcin S.

HR Manager

Sports

### "Fantastic tool!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 21, 2022

Great experience, I used this tool in my previous job, it helped us a lot, so now I've chosen Startquestion again.

Pros

User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics.

Cons

I wish this tool was for free:) Can't find negatives.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Travailler indépendant

Computer Networking

### "Un Légende dans son domaine "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 7, 2022

Mes favoris sont les rapports en ligne car ils permettent une visualisation continue des résultats même si un utilisateur n'a pas accès à l' outil.Aucune tentative n'a été faite pour fournir une réponse aussi rapide .Vues d' ensemble parfaites de tous les points de contact, avec le résultat présenté dans un format graphique simple .Un nouveau questionnaire peut être introduit rapidement et facilement.

Pros

Les enquêtes ont été rapidement développées et mises en œuvre par de nombreuses équipes.Nous avons beaucoup plus de flexibilité grâce aux fonctionnalités de suivi et au choix d' envoyer les sondages automatiquement ou manuellement.La fonction de rapport est également très simple à utiliser.

Cons

Le fait que je n'utilise pas toutes les alternatives à ma disposition qui ne sont pas claires pour moi sur la base de la brève description et que je ne sais pas comment les utiliser , telles que les widgets, les réponses de balisage , etc.Je suis conscient que je peux utiliser des webinaires sur les sujets spécifiés .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Aleksandra B.

Menager

Research

### "Opinion"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2022

Pros

Product is easy to use, very intuitive, simple and friendly user interface.

Cons

user is able to understand and use a design immediately

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/153472/Startquestion/reviews/)

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