# Page 3 | CustomerHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CustomerHero the right Survey solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153472/Startquestion/reviews --- CustomerHero 4.9 (175) [View alternatives](https://www.capterra.com/p/153472/Startquestion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CustomerHero ## Showing most helpful reviews Showing 51-75 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LW Lukasz W. Business Owner Consumer Services Used the software for: 1-2 years ### "A very suggestive program for adding questions and managing the survey." September 13, 2021 5.0 Pros System of reordering questions, possibilities of using ready templates from service. Cons Downloading reports and filtering the results is a bit problematic. Review Source JZ Joanna Z. Researcher Insurance Used the software for: 2+ years ### "A wonderful and very intuitive tool" August 14, 2021 5.0 Pros I like that everything has been thought out. You can create a professional script that looks like a research agency Cons The possibility of automatic versioning of the question content by gender. Review Source NG Nina G. researcher Insurance Used the software for: 2+ years ### "A good solution for PZU" September 22, 2020 5.0 Working with the software is easy. The team is very polite and friendly, always helpful. Pros Almost unlimited possibility to create different types of questions and survey configurations. Possibility to automate reports. The ability to track results in real time. Cons Sometimes too many possibilities, which the person who commissioned the research knows about. Then as the person introducing the survey I have more work to do. Reason for choosing CustomerHero We have chosen to Startquestion with regard to the best software functionalities and guaranteed security of data collected on servers. The price for using the software was not higher than that of their competitors. Review Source MP Magdalena P. R&D Director Publishing Used the software for: 2+ years ### "The tool is easy and intuitive to use" August 22, 2021 5.0 The tool is easy and intuitive to use. However, a greater possibility of personalising the settings would be useful. Pros Intuitive operation, clarity and "visibility" hints Cons Ways to import results could be improved. Review Source AS Agata S. Senior Game User Experience Analyst Computer Games Used the software for: 2+ years ### "A friendly platform to support tests that are performed several times" July 22, 2021 4.0 Pros The speed of creating a new survey, a relatively clear interface Cons I miss the possibility of cataloging surveys within the project into folders etc, doing more order. Problematic is also the responsiveness of the poll editing screen when it is opened in a small window. Review Source AT Ada T. Marketing Research Specialist Banking Used the software for: 2+ years ### "A lot of functionalities, ease of use and modern layout" July 20, 2021 5.0 Pros I like ease of use and a lot of options for creating surveys + the ability to generate automatic xls reports. Cons There is no possibility to preview more advanced transitions between questions and pages in the survey. This is useful for more complicated questionnaires. Review Source KO Krzysztof O. Member of the Board & Chief Innovation Officer Information Technology and Services Used the software for: 1-2 years ### "Overall it's fun and useful" September 7, 2021 5.0 Pros The bigger pros of this software is simplicity, tool is very easy to learn for new employees. Cons I miss several configuration options and several possible forms of answering. Review Source MAYERLY G. bachelor Marketing and Advertising Used the software for: I used a free trial ### "Customer Satisfaction - Detailed Analysis." November 30, 2023 5.0 I really like the customer support, the responses have been timely and useful, which has made me feel supported in the process of implementation and continued use of the tool. Pros I like the analysis capabilities it offers, I can collect data very efficiently and generate detailed reports that help me make decisions based on clients or employees. Cons There may be technical challenges or limitations that restrict workflow or process automation. Review Source MD Maarten D. Founder Management Consulting Used the software for: Less than 6 months ### "Startquestion overrated " April 10, 2021 4.0 Good in the beginning to set-up the product and deploying the survey, but as I proceeded i found very little online help and then all other functionality like reporting etc, runs into very expensive add-ons. My overall experience is therefore really spoiled by the later encounters on the software, to the point that I cannot The worst is you cannot obtain any invoice from Startquestion which leaves you with expenditure which you cannot account for in your business. Pros \* Ease of set-up \* Ease of deployment \* Volume of survey responses Cons \* Expensive basic Package \* very expensive add-ons to basic functionality. I felt cheated. \* no customer service on expensive basic pakage \* cannot create exports which includes incompleted surveys. Statisticians know how utilise this data. \* no response to requests for invoices \* very limited help online about using Reason for choosing CustomerHero Most ratings referred to ease of use and product functionality, but also omitted to indicate that with the base functionality you cannot do much. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The overall ratings of Startquestion was very good online from various sources, but what a disappointment. Review Source AB Agnieszka B. Market Research and Marketing analysis Publishing Used the software for: 2+ years ### "Intuitive, simple tools with the world class support" July 20, 2021 5.0 Pros Intuitive and simple process of creating a survey. Cons It's hard to find something I don't like. Sorry. Review Source AP Anna P. Sales Coordinator Design Used the software for: 1-2 years ### "I have been working in it for several years and still satisfied" August 18, 2021 5.0 Pros Creating a survey. Then everything seems clear to me, and the fact that I can see at any time what it will look like from the customer's perspective (draft filling). Cons I had the biggest problem with changing the order of the questions. Review Source EK Ewa K. Coordinator Insurance Used the software for: 1-2 years ### "Low CES using this software :)" November 12, 2020 5.0 Pros Simple automation of sending regular, daily invitations to surveys. Both the automation process and its' implementation vere tailor-maide to suit our needs. Cons Some functionalities regarding setting the logic of showing questions in surveys could be further developed, I am convinced that these functionalities will be further developed. Review Source KD Karolina D. CX Specialist Insurance Used the software for: 6-12 months ### "Easy-to-use tool, lots of interesting features." September 7, 2021 5.0 Pros Simplicity and intuitiveness, it also gives quite a lot of possibilities. Cons PDFs and individual sheets of filling are generated strangely (overlapping), I often have information at the entrance that someone is using it, and only I have access. Review Source SP Sylwia P. brand manager Farming Used the software for: 1-2 years ### "Huge support" January 26, 2021 5.0 benefits - saves our time and money for preparing surveys, collect them, create reports Pros intuitive system, helpful survey templates, suport from Startquestion, easy to use, easy to collect opinions, easy to create reports, saves time Cons was not such a thing, beacuse all was useful Reason for choosing CustomerHero Much more intuitive, better price-quality ratio Review Source Lukasz K. analityk Used the software for: Less than 6 months ### "Great software with good quality of support" March 15, 2018 5.0 Pros Features are awesome, functionality great. The best is simple configuration with advanced options. Good enough is changing colors, templates or adding own styles. I can simple configuration it with advances options like changing the language, limit the number of respondents. Additionally, I can configure notifications. Everything is simply. The analytics feature is awesome, very popular formats for data presentation. Review Source JM Jonasz M. Certified Live Online Trainings Producer Professional Training & Coaching Used the software for: 6-12 months ### "Certainly, if someone asks me for a recommendation, I will recommend Startquestion." September 18, 2021 5.0 Pros Simple operation on them website, possibilities of using Startquestion implemented forms. Cons Everything is okay, I haven't met any of problems. Review Source KK Kamil K. E-Commerce Specjalist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "I am overall satisfied. The possibilities listed in the package description agree with the facts." September 6, 2021 5.0 Pros Ease of use and clarity of the interface. Cons Unable to embed a downloadable file in the survey Review Source Małgorzata G. CEO Human Resources Used the software for: 2+ years ### "great software" May 5, 2021 5.0 Pros easy to use, many possibilities, you can create your own research even compliceted one Cons everything is fine, is better and better Review Source JJ Jacek J. Marketing Manager Insurance Used the software for: 2+ years ### "I love it" November 12, 2020 5.0 Many years of excellent experience Pros Easy of use, many types of questions method Cons Questions sorting. I have problem to indicate more. Review Source AA Anna A. Advertising and Promotion Specialist Chemicals Used the software for: 2+ years ### "Startquestion" March 16, 2022 5.0 Pros The product is easy to use, you can easily adapt the survey to your needs. There are lots of various options and posibilities when ic comes to data implementation, collecting, analyzing and reporting. Great customer support. Cons Everything is ok, in case I have any questions I contact with the customer service officer who always helps. Review Source PP Paulina P. Customer Experience Information Technology and Services Used the software for: 6-12 months ### "Generally friendly tool, great support in case of problems." September 19, 2021 5.0 Pros Possibility to work on data in various scenes - filters, trends. Cons It is not possible to combine data into a large dashboard from different points of contact, e.g. conversion of 1 result for the indicator. in various surveys - webhooks are too complicated in my opinion to easily combine the data. Lots of dependencies when building a study, e.g. without features / filter, I will not add postfill or feedback. Little functionality for the widget. Review Source JA Justyna A. Head of Marketing and Product Development Real Estate Used the software for: 2+ years ### "Very good tool" August 19, 2021 5.0 Very good tool, can be partially replaced by forms. The key is to make the reports compatible with .ppt files. Pros Easy report generation, easy questionnaire creation. Cons Poor quality of cross tables. You can only download the source files in Excel and perform the analysis. Review Source Karolina J. Specjalista HR Used the software for: 6-12 months ### "The best research tool" November 22, 2017 5.0 Time saving - quick tests and fast results Pros Service is extremely easy to use, intuitive, very graphically friendly. Filling out surveys is very easy. The results are clear and easy to get the information you need. Cons I did not find anything that I did not like. The only thing that can be considered a disadvantage is the price if I did not use part of the system. Review Source MC Michał C. Manager of Sales Information Services Used the software for: 6-12 months ### "It fits our needs perfectly" September 13, 2021 5.0 Pros Good data aggregation and readability, very easy to learn. Cons I did not learn detailed service, it's hard to judge, but at this moment everything is fine. Review Source ZR Zofia R. Senior research and strategy specialist Public Policy Used the software for: 1-2 years ### "Very useful tool for all types of users" March 24, 2022 5.0 Pros I like this software because of its ease, multiple tools (a lot of types of questions) , user-friendliness, a great client support Cons I can't find any defects, maybe downloading could be a bit faster. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.