# Page 5 | CustomerHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is CustomerHero the right Survey solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153472/Startquestion/reviews --- CustomerHero 4.9 (175) [View alternatives](https://www.capterra.com/p/153472/Startquestion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of CustomerHero ## Showing most helpful reviews Showing 101-125 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EJ Emilia J. prof Research Used the software for: 2+ years ### "Webankieta - super software" November 16, 2020 5.0 Pros intuitiveness of use, professional and quick help, readiness to solve problems, efficiency of operation Cons I have to work a little bit harder to work with raw data files at Excell. This element could be no less complicated. Besides, I rate the software really high. Review Source ML Marek L. MBA, digital transformation leader Consumer Goods Used the software for: Less than 6 months ### "Providing a fantastic solution for feedback and research. " September 13, 2021 5.0 Pros Graph options and their parameters are prepared in an intuitive way. Automation (triggered messages) saves time. Nice service Cons The least I like is that you don't press enough of us in Cateromarket to use your benefits as widely as possible in the Caterosystem :) Review Source JJ Judyta J. Coach/Diagnostic Moderator Automotive Used the software for: 2+ years ### "Useful product" January 26, 2021 5.0 Pros Easy to use, transparent, intuitive. Can be used for various researches (analysis of the needs, 360-degree appraisal/feedback) Cons no difficulty. I need to practise more to use from advanced options (my responsibilites). Review Source AK Adam K. Commercial Director Used the software for: 2+ years ### "Using software to build and conduct surveys for our corporate Clients and internally" August 5, 2017 5.0 Just got all I wanted Pros What I like most is full set of needed functionality, ease of use with no need for any kindo of training, attractive price, great support and the fact, that they listed to our needs Cons I am using the software since very long and after that time I cannot find literally anything that I dislike. Well - price can always be lower, but to be honest it is fair priced. Review Source Response from CustomerHero August 5, 2017 Thank you! MZ Marek Z. Doctor of sociology / Researcher / Analyst Government Relations Used the software for: 6-12 months ### "Easy to use, and at the same time sufficiently complex and powerful tool in terms of functions. " September 13, 2021 5.0 Pros Convenience in creating a questionnaire. Cons Startquestion works as a browser tool, so if the internet "crashes" sometimes there is a failure to synchronize the effects of working with the browser with the server (to put it simply, sometimes a piece of work is not saved). Review Source MZ Magdalena Z. Przewodnicz¿ca Used the software for: 6-12 months ### "Take advantage of the program. Recommendable. Easy to use, transparent inerface." November 21, 2017 5.0 Thanks to Startguestion we got a feedback from people that we help. As a result, we are aware of their needs and we are able to help them right away. Pros We really like Startquestion. It is a useful survey platform, with a very easy to use interface. Highly recommended program. Thanks to Startguestion we got a feedback from people that we help. As a result, we are aware of their needs and we are able to help them right away. Cons We would not change anything in the platform Startguestions. No issues to solve. Everything is fine. Review Source KJ Katarzyna J. MPM Productivity Management Consumer Services Used the software for: Less than 6 months ### "I have a feeling that we do not use many options that are available in the tool." September 16, 2021 5.0 Pros Ease of copying and editing polls. Possibility to download a QR code Cons We lack the option to include an additional comment field in questions containing a rating scale. Despite the bolding of some content in the question text, bolding does not appear in the survey. Review Source DB Danuta B. Organizational Support Specialist Insurance Used the software for: 1-2 years ### "Great tool for helping me in my job " September 3, 2021 5.0 Pros Has a lot of cool options that are useful in my daily work Cons A bit unintuitive. As I wrote above, I have to look for instructions on the Internet Review Source PB Paulina B. HR Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Webankieta feedback" December 29, 2021 5.0 I can honestly recommend the software for the others. Pros User friendly, easy to review data, possibility to generate personalized www link, availabe customer care of Webankieta Cons don't see any areas of improvement, I'm fully satisfied Review Source ML Marta L. Deputy Director Government Administration Used the software for: 1-2 years ### "The web survey meets most of our requirements" September 27, 2021 5.0 Pros Genericity, easiness to build surveys, choosing from multiple funcions like cross tables Cons Management panel, no possibility to edit charts Review Source AI Agnieszka I. Planning Manager Food & Beverages Used the software for: 6-12 months ### "Fast, easy, accessible" July 21, 2021 5.0 Pros I love the ability to see live results in a handy dashboard. Cons The more I think about cons the less sure I am there is any. Sorry. Review Source AG Agata G. Senior researcher Human Resources Used the software for: 1-2 years ### "Intuitive software" August 22, 2021 5.0 Pros Ease of use. I can create survey very quickly. Cons It does not have all possible functions, e.g. for cataloging surveys into folders. Review Source KK Kamila K. Account Manager Media Production Used the software for: 1-2 years ### "Startquestion is nice tool for easy preparing all kinds of surveys" September 2, 2021 5.0 Pros all kinds of surveys are easily prepared Cons Unfortunately weak array of fonts available Review Source KK Katarzyna K. Market Research Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Very simple and intuitive tool, both at the design stage / survey / analysis results " September 3, 2021 5.0 Pros functionality, intuitiveness, transparency of subsequent stages. Cons There is no such a thing, software works completely fine. Review Source IJ Iza J. Researcher Civic & Social Organization Used the software for: Less than 6 months ### "phenomenal tool" May 30, 2022 5.0 really good value for money easy and useful tool comparable to the much more expensive platforms present on the market sincerely recommend! Pros really easy tool to program surveys. nice life hacks how to save time, easy to copy-paste survey from the other document; useful and easy preview of appearance and filters during the creation Cons just only one small disadvantage - you can't see your own questions numbering and from the tool - you can see only the tool's system of numeration (but frankly I didn't look for the solution very carefully) Reason for choosing CustomerHero the price was a crucial factor Review Source AR Adam R. Młodszy Specjalista ds. Analiz Głosu Klienta Insurance Used the software for: 6-12 months ### "I recommend this software" January 13, 2021 5.0 Pros Software is very easy and intuitive to use Cons I do not have any remarks. The product fully meets my expectations. Review Source KM Krzysztof M. CEO Information Technology and Services Used the software for: 6-12 months ### "This is very good tool with nice to the user customer service." September 10, 2021 5.0 Pros Simplicity in working, easy to learn, with lots of options like widget or traditional surveys. Cons Sometimes blocks jump and a few options are missing Review Source MO Micha¿ O. CEO Used the software for: 1-2 years ### "Great for managing client experience" August 8, 2017 5.0 Pros We use Startquestion extensively at our company. The reporting capabilities are very good and easy to use. Great customer service as well. Review Source JK Justyna K. Content Marketing Management Consulting Used the software for: 6-12 months ### "Easy learning and highly useful tool " September 2, 2021 5.0 A very nice tool. Thanks to the short training by a representative, StartQuestion is really intuitive. Pros Simplicity in creating new questionnaire, good grafic design, very intuitive Cons Lack, everything works totally fine. I can't say any defects Review Source MS Muhannad S. Translator Translation and Localization Used the software for: I used a free trial ### "Awsome work!!" August 4, 2021 5.0 I enjoyed using this product a lot, and it was a great experience. Pros There is always a help desk that responds very fast which is great. Has many options and possibilities both in terms of surveys and quizzes. Cons It is not intuitive. Too limited functionality. Review Source AS Aneta S. Ombudsman Government Administration Used the software for: 2+ years ### "Software that makes my work more simple" September 14, 2021 5.0 Pros The top pros of this software is good projected menu. It is really very easy to learn. Cons I get some problems with sending my surveys, and uploading list of e-mail adres, but customer support is doing great job, and helped me instantly. Review Source MJ Malwina J. Insights Specialist Retail Used the software for: 1-2 years ### "User-friendly and functional software" February 10, 2021 5.0 Pros This product is very intuitive and easy to use. For example, I often use the filtering option and "dynamic response" option - these are very useful features that allow me to create more complex surveys. Cons So far, i haven't had many problems with this product. Review Source MK Magdalena K. Head of Training Organisation Team Education Management Used the software for: 2+ years ### "Very good " January 22, 2021 5.0 Pros This is very good software. Ease of use. More options. Cons Nothing. This is a sufficient software for me. Review Source SC Szymon C. Ph.D. Higher Education Used the software for: 6-12 months ### "Positive experience" December 19, 2020 5.0 A friend of mine recommended the Polish version of the software to me (webankieta.pl). His research foundation was using this software extensively and they were very satisfied with it. I took his advise and was not disappointed. Pros I was using it for a relatively simple survey and it worked well. It was quick to design the questionnaire and start getting the data. I also had a very positive experience with customer support. Cons The process of labeling the variables in the database could be improved. Review Source MS Michal S. Social Media Manager Government Administration Used the software for: 2+ years ### "Good solution" February 23, 2021 5.0 I got to know the needs of others Pros Easy to use and friendly first impression Cons Nothing special. Any new tool is difficult at first. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.