# Page 7 | CustomerHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is CustomerHero the right Survey solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153472/Startquestion/reviews --- CustomerHero 4.9 (175) [View alternatives](https://www.capterra.com/p/153472/Startquestion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of CustomerHero ## Showing most helpful reviews Showing 151-175 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PO Przemysław O. Chairman of the Board Management Consulting Used the software for: Less than 6 months ### "Great and functional tool with high price." September 14, 2021 5.0 Pros Software is really functional thing. Opportunity to download reports, data etc. makes a job well. Cons Higher price than before. The price went up drastically. No discount for use for 2 months Review Source MW Monika W. Marketing & Communications Manager Management Consulting Used the software for: 2+ years ### "Highly recommend" May 20, 2021 5.0 Pros From the administrator and user perspective, the software is easy to use, readable and transparent. We recommend it :) Cons We haven't noticed any defects or disadvantages. Review Source KL Katarzyna L. HRD Construction Used the software for: 1-2 years ### "Really recommend this tools" February 27, 2023 5.0 Very useful tool and easy to use. Customer service on the very high level Pros Easy to use. Very helpfull customer service. Cons All is ok, easy integrated with our needs. Reason for choosing CustomerHero Easy to use Review Source MJ Marcin J. director Insurance Used the software for: 2+ years ### "Great tool" November 4, 2020 5.0 Pros easy to customize to any particular needs, light and easy for respondents (not overloaded with features or graphics) Cons nothing - we are very satisfied with this tool Review Source Karolina G. Specjalista Used the software for: Less than 6 months ### "Easy to use, great customer care, powerful tool" November 25, 2017 5.0 Pros I really like Startquestion. I used it at my daughter's school. The report was very good. Great customer service as well. Cons Review Source IT Izabela T. Sales & Customer Success Specialist Higher Education Used the software for: Less than 6 months ### "Software with lots of features, with cool and newbie friendly interface." September 13, 2021 5.0 Pros If you've already managed to do a survey, easy sharing and transparency of the survey. Cons Correcting errors - no autocorrect, after saving the questions everything went wrong and changed the order. Review Source KK Katarzyna K. Kierownik Projektu Oil & Energy Used the software for: 2+ years ### "wygoda i przejrzystość narzędzia" November 27, 2020 5.0 Pros intuicyjność i łatwość korzystania (tworzenie ankiety i pobieranie danych) Cons Nie ma takiej rzeczy, wszystkie elementy spełniają moje oczekiwania Review Source KK Karolina K. Head of Customer Success Marketing and Advertising Used the software for: Less than 6 months ### "Good solution for web questionnaires to collect feedback from customers." September 1, 2021 5.0 We use web questionnaires to collect feedback from customers. Pros Simplicity. It is easy to collect feedback from customers. Cons Generating reports / filtering results - not very intuitive. Review Source MS Micha¿ S. Student Used the software for: Less than 6 months ### "Great website to science research!" December 11, 2017 5.0 I saved time because I had results very quickly and easily. Pros The results are clear and easy to get the information you need. Service is extremely easy to use. Filling out surveys is very easy. Review Source KW Konstancja W. Training Organisation Specialist Hospital & Health Care Used the software for: 1-2 years ### "Useful device with which you can effectively summarize the results in various combinations" January 14, 2021 5.0 Pros Intuitive to use, fast monthly reports, easy for respondents, legible diagrams Cons Sometimes i can't remeber where is the options which i want to change Review Source DB Danielle B. Customer services executive Health, Wellness and Fitness Used the software for: Less than 6 months ### "Feedback" June 14, 2022 5.0 Great system and the team are incredibly helpful with teaching us to get the most from it. Pros A lot of features. So far the software has been able to do everything we have needed it to do. It is simple to setup and simple to use Cons I have not yet come across anything to comment negatively on Review Source AJ Aleksandra J. CX Expert Management Consulting Used the software for: 1-2 years ### "Fully recommend" May 7, 2021 5.0 Pros They keep developing and listen to users. Cons Few functions are still not intuitive enough Review Source JP Jozef P. Lecturer Education Management Used the software for: Less than 6 months ### "Advantages and disadvantages of Startquestion Webankieta" November 29, 2020 5.0 Worthful solution to try and check Pros Easy, intuitive, flexible with option to share information directly on the mail about respondings.. Cons There, I did not find disadvantages. Might require a little time to discover all options. Review Source AA Agata A. HR BP Information Technology and Services Used the software for: Less than 6 months ### "My recomendation" October 29, 2020 4.0 Employee opinion surveys, team surveys. Pros Easy to use. Access to a quick report that you create yourself. Ability to cross questions and answers. Possibility to use ready-made survey designs. Cons So far I have not found anything that I do not like about the tool. Review Source RM Robert M. Trener Banking Used the software for: Less than 6 months ### "Good to use :)" June 7, 2021 5.0 Nice and very usefull software. Very good helpdesk. Pros Easy of use. Nice vertical menu. Many options. You can copy the questions as well as survays. Cons Some features are hidden. There are no folders what is a little annoying. Review Source AH Agnieszka H. Sales Director Printing Used the software for: Less than 6 months ### "Questionnaires for the company's employees" March 4, 2021 5.0 My goal was to prepare questionnaires for the company's employees. The whole process was quick and smooth. The product is really easy to use. Pros The product is easy to use. Cons In this regard, I did not have any problems. Review Source MZ Marta Z. office worker Management Consulting Used the software for: Less than 6 months ### "Happy Student" May 23, 2018 5.0 Pros Im a student nad I used it for my diploma. This questionnaire needed to be interesting and flashy and this tool allowed me to do it as I wanted to. I must say that this survey is very nice looking and easy to use. Cons I can say that for things that I was using the survey it was without errors and problems. It was to short time for me to see full potential of the system and malfunctions. Review Source MS Małgorzata S. HR Business Partner Construction Used the software for: Less than 6 months ### "Satisfaction survey" February 8, 2021 5.0 \- Pros Easy to adjust and develop. Many possibilities of building questions. Possibility to use it on mobile devices. Cons I do not see any problems and disadvantages. Review Source AW Agnieszka W. BIP Administrator Government Administration Used the software for: Less than 6 months ### "A very good and useful tool for collecting feedback after training." July 22, 2021 5.0 Pros Quick collection of survey results (reporting). Cons I don't know yet. Once I find out I will let you know. Review Source AW Adam W. Intern Insurance Used the software for: Less than 6 months ### "review" September 17, 2020 4.0 Pros ease of use, everything is self-explanatory Cons Lack of some features. And that would be it. Review Source AS Anna S. Gówny specjalista Used the software for: Less than 6 months ### "I'm a beginning user with this software but after a few hours my overall experience is positive." November 28, 2017 4.0 Pros Software is really easy to use, has a user-friendly graphical user-interface, great flexibility and optimization. Cons Using some advanced features can be hard sometimes. Basic computer users will have to contact customer suport. Review Source JW Jacek W. Head of CX Team Banking Used the software for: Less than 6 months ### "Intuitive tool, great support" November 23, 2020 5.0 A good, simple and useful tool. Great customer support and very high supplier flexibility. High customization possible. Pros Intuitiveness, reliability, value for money, great support and flexibility Cons This is a detail that can be easily changed - a larger library of graphics that you can use yourself in questions Review Source GA George A. Product Owner Design Used the software for: Less than 6 months ### "Great once you get all the details right" October 12, 2016 4.0 The best survey tool directly on your website. It takes just seconds to create look and content of survey. Customer Support is very helpful. Pros Customer support Review Source PC Pawel C. Marketing Manager Fund-Raising Used the software for: Less than 6 months ### "It's the best web survey I've ever used!" January 16, 2018 5.0 Hmm, it's hard to say, cause Startquestion is close to perfection! So, maybe some features could be better developed? Pros The most important thing for me is simplicity! It's really useful and userfriendly tool. I didn't have any problems with interface or suggested sollutions. Review Source KM Karol M. Koordynator Insurance Used the software for: Less than 6 months ### "Very good" April 14, 2021 5.0 Pros The tool is very intuitive and in case of any problems you can count on instant support. Cons I did not notice any imperfections. The system fully meets my needs. Review Source Similar Products Featured ## Related categories [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.