# FieldPulse Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about FieldPulse Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more.

Source: https://www.capterra.com/p/153475/FieldPulse/

---

# 

 FieldPulse Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 23, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

FieldPulse

## What is FieldPulse?

FieldPulse is an all-in-one business management solution for field service teams. Our software, coupled with our award-winning customer success team, empowers business owners, admin, and technicians in every aspect of their work. Our software includes standard FSM features like scheduling and dispatching, estimate and invoice management, and CRM, while also has more advanced tools like flat-rate pricebook, lead management, inventory management, and advanced reporting functionalities. If you are struggling to keep up with admin work, feeling burdened by disorganized team communication, need to improve your customer's experience, or want to better understand your business's health, FieldPulse can help. Customer Management Scheduling & Dispatching Estimates & Invoices Timesheets Customer Communications Booking Portals and much more...

## What is FieldPulse used for?

[Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Quoting](https://www.capterra.com/quoting-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 476 user reviews

Reviews sentiment

Positive

93%

Neutral

4%

Negative

3%

Pros & cons

Streamlined and intuitive platform

Responsive in-app chat assistance

Frequent bugs and software glitches

Cumbersome data management processes

Contact vendor  
for pricing

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   Electrical Contractor / 2026
-   Electrical Estimating / 2026
-   Field Service Management / 2026
-   HVAC / 2026
-   HVAC Estimating / 2026
-   Plumbing / 2026
-   Roofing / 2026
-   Service Dispatch / 2026
-   Work Order / 2026
-   Quoting / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for FieldPulse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fieldpulse.com&name=FieldPulse)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### FieldPulse

4.6 (476)

VS.

[4.7 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

Starting Price

Contact vendor

Starting Price

$79

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (476)

Ease Of Use

4.6 (2,712)

Value For Money

4.5 (469)

Value For Money

4.6 (2,488)

Customer Service

4.7 (472)

Customer Service

4.7 (2,613)

## FieldPulse alternatives

[4.6 (1,467)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting price

$245.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.3 (403)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/153475/FieldPulse/alternatives/)

## FAQs about FieldPulse

Overview

### What problems does FieldPulse solve?

FieldPulse solves scattered field operations by centralizing scheduling, dispatching, work orders, customer records, invoicing, and real-time job updates. It reduces double-booking, paperwork, missed appointments, and constant phone calls. Service managers, office staff, dispatchers, and field technicians benefit most from clearer task ownership, faster coordination, and easier onboarding.

Answer based on 274 reviews

Overview

### Which roles and teams benefit most from FieldPulse?

FieldPulse is most used by business owners, executives, office administrators, and operations teams in field service companies. Owners and presidents use it to oversee jobs, revenue, and team performance, while office managers, dispatchers, and service managers streamline scheduling, invoicing, customer communication, and technician coordination across daily service workflows.

Answer based on 468 reviews

Overview

### What company size and industries is FieldPulse built for?

FieldPulse is built for small field service businesses, with 98% of reviewers from small companies and Construction leading at 51%. It also serves Electrical/Electronic Manufacturing at 10% and Consumer Services at 7%, making it best suited to contractors and service teams managing scheduling, invoicing, CRM, and job tracking.

Answer based on 470 reviews

Features and Usability

### What are the key features of FieldPulse?

FieldPulse includes core field service tools like scheduling and dispatch management, work order tracking, quotes/estimates, billing and invoicing, and payment processing. Differentiating features include the mobile app for real-time job updates, QuickBooks integration, a client portal, and CRM records with photos, attachments, and service history.

Answer based on 271 reviews

Integrations

### Which third-party tools and platforms does FieldPulse integrate with?

FieldPulse integrates with QuickBooks Online, Xero, Zapier, and NiceJob based on reviewer mentions, plus catalog integrations such as Google Calendar, Mailchimp, CompanyCam, and QuickBooks Desktop. It connects accounting, scheduling, marketing, and workflow tools, with payment-related mentions including Square Payments and CardPointe.

Answer based on 59 reviews

Getting Started and Support

### How easy is it to onboard and train a team on FieldPulse?

FieldPulse is generally easy to onboard for technicians and new hires, with many reviewers describing the app as intuitive and quick to learn. Training is available in person, live online, webinars, videos, and documentation. Admins and teams migrating from older systems often need more time to configure features and workflows.

Answer based on 63 reviews

Getting Started and Support

### What customer support options does FieldPulse offer, and how do users rate the experience?

FieldPulse offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and easy to reach, especially through chat and during onboarding. Some reviewers mention delays, handoffs between teams, or unresolved technical issues, but overall sentiment toward support is positive.

Answer based on 271 reviews

Invoice and estimate management

### How well does FieldPulse handle invoices and estimates?

FieldPulse keeps estimates, invoices, payments, and customer records together, which helps service businesses manage quoting and billing in one place. Many small field service teams like mobile approvals, invoice templates, and click-to-pay options, though some users mention clunky links between records, limited customization, and occasional billing glitches.

Answer based on 110 reviews

## Who uses FieldPulse?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 208 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 208 reviews

Administrative

43%

Administrative

43%

Construction

21%

Entrepreneurs/ Owners

6%

Customer Services & Support

5%

Others

25%

Top industries

Based on 208 reviews

Construction

64%

Information Technology and Services

12%

Electrical/Electronic Manufacturing

12%

Computer Software

6%

Other

6%

## Pros and Cons

Streamlined and intuitive platform

92% positive reviews out of 104

Most reviewers find ease of use valuable, noting straightforward navigation, simple onboarding, and user-friendly features.

Samuel W.

Owner and Operator, 1 employee.

"FieldPulse is very user friendly and has great features and add-ons which is critical for a small business like mine."

Frequent bugs and software glitches

44% negative reviews out of 88

Some reviewers describe bugs and issues as persistent, causing workflow interruptions, unreliable features, and slow problem resolution.

Ramsey R.

Chief Growth Officer, 2 - 10 employees.

"That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers."

Responsive in-app chat assistance

94% positive reviews out of 49

Most users report chat support is prompt, helpful, and convenient for resolving questions and technical issues quickly.

Daniel C.

Owner, 1 employee.

"Also having the chat feature available all the time really helps me out with quick answers."

Cumbersome data management processes

76% negative reviews out of 29

Most users comment data management and updates are inefficient, citing difficulties editing, deleting, or updating records and slow system response.

Anonymous User

Inventory Management, 11 - 50 employees.

"This can slow down job updates or prevent certain actions from saving on the first try."

Field technician workflow support

96% positive reviews out of 26

Most reviewers describe technician management as efficient, highlighting real-time updates, easy job tracking, and accessible mobile tools.

Jake H.

Owner, 2 - 10 employees.

"The mobile app is great for our technicians, letting them update jobs and create invoices on the go. Plus, it integrates easily with other tools and offers responsive customer support."

Unreliable syncing and connectivity

85% negative reviews out of 27

Most reviewers indicate sync and connectivity issues disrupt workflows, with unreliable data updates and frequent lag or offline problems.

Noel G.

Office Manager, 2 - 10 employees.

"sometimes my techs in the field have issues with the app loading, and with their information loading. While the syncing with QuickBooks is an amazing feature I have experienced some issues with things not syncing."

## Features

AI summary

Based on 3,952 Field Service Management reviews

Capterra data shows that buyers of Field Service Management rank the following features as their top priorities:

-   **Mobile Access** (**62%** of reviewers rated this feature as critical)
-   **Scheduling** (**61%**)
-   **Billing & Invoicing** (**60%**)

FieldPulse supports all three features that reviewers rate most highly: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses manage field work from anywhere, assign jobs more efficiently, and handle customer billing with less manual effort, allowing teams to improve response times, stay organized, and get paid faster.

Mobile Access

4.5 (237)

93.25% of 237 reviewers that rated this feature as important or highly important

This aspect keeps your team productive in the field, letting you update jobs, send quotes, and collect payments from any device. Reviewers highlight real-time communication, ease of use, and offline access, though some mention missing capabilities and occasional connectivity or loading issues.

Scheduling

4.6 (231)

91.34% of 231 reviewers that rated this feature as important or highly important

FieldPulse offers flexible scheduling with multiple calendar views, easy job assignments, and Google Calendar sync. Users think it streamlines team coordination and prevents double-booking, but some report lag, pop-up interruptions, and difficulty viewing all technicians at once.

Calendar Management

4.5 (187)

86.10% of 187 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Service History

4.5 (135)

86.67% of 135 reviewers that rated this feature as important or highly important

Track work performed and resources used for past customers, sites, or assets

Work Order Management

4.6 (25)

68.00% of 25 reviewers that rated this feature as important or highly important

Creating, assign, and track jobs and/or tasks for work orders

Billing & Invoicing

4.5 (260)

90.00% of 260 reviewers that rated this feature as important or highly important

You can generate invoices quickly, collect payments onsite, and integrate with QuickBooks. Some users say invoicing is simple and professional, with various payment options, but mention issues like tax limitations on mobile, QuickBooks syncing problems, and limited overdue invoice alerts.

FieldPulse 207 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Generate one-off reports that meet information requirements

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Manage the process of evaluating documents or requests submitted for approval

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

A record of all activities within the system, including user access, changes made, etc.

Generate rule-based quotes for clients automatically

Automatically create schedules based on business needs or employee availability and qualifications

Data is backed up automatically to prevent data loss

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Scan barcodes to ensure accurate pricing and label tracking

Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison

You can generate invoices quickly, collect payments onsite, and integrate with QuickBooks. Some users say invoicing is simple and professional, with various payment options, but mention issues like tax limitations on mobile, QuickBooks syncing problems, and limited overdue invoice alerts.

Create, update, and manage bookings, itineraries, and reservations

Create budgets based on historical data and future projections

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Create and manage digital catalog of products/services with their details, specifications, and price

Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs

Private online space that lets businesses securely share documents and provide information access to clients

Track employees' arrival and departure timings for payroll purposes

Provides a channel for team members to share AI models, media files, communicate, and work together

A way to visually represent data where different categories of items are marked with different colors

Specialized for organizations who focus on commercial projects and processes

For commercial and industrial purposes

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Easily track all contractor information in one centralised location

Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)

Collection of data related to the costs associated with various items, products, services, or activities

Forecast the cost and resources required to complete a project

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

It gives you a centralized place to manage all client details, track work history, and organize multiple locations. Reviewers appreciate the easy search, customer portal, and comprehensive records, though some mention challenges with syncing contacts and finding all information easily.

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

A website or login for customers to access information

Manage relationships with customers and address customer concerns

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Connect to big data sources

Import and export data to and from software applications

Protect sensitive data for digital privacy

Graphical representation of data

Track products that are for sale at a reduced price or part of coupon promotions

Manage sending personnel and resources to a site as needed

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Manage product specific documents in a categorized order

Assemble applications and processes by dragging over and arranging pre-built components

Generate estimated arrival times for drivers to keep back office or customers informed

Estimating software designed for electrical businesses

Electronically collect payments for goods or services

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Pre-made examples and templates for emails

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Assign working shifts or tasks to employees based on their availability

Manage procedures that ensure organizational equipment remains in working condition

Track the location of specific equipment at all times

Estimate expected cost based on various factors before a project begins

A list of events with their respective dates

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Store and access documents, forms, and photos in one centralized place

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Primarily serving architecture, engineering, and construction industry professionals

Primarily serving commercial or industrial locations needing electrical work

Intended to be used by general contractors

Serves handyman professionals

Software designed specifically for HVAC companies

Software is designed specifically for use of locksmith companies

Serving plumbing industry professionals

Store, manage and track all forms in a centralized location

Use AI to generate content in the form of text, images, videos, etc.

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Automatically find mutually available meeting time slots across multiple calendars

Information, data and reports that are being tracked over time

Overseeing and coordinating instructors or educators within an educational institution, training program, or online learning platform

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track interaction history by documenting conversations for contacts

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Create invoices from scratch or have recurring invoices

Store and view prior invoices for each account/client

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Calculate total itemized costs, including initial costs and any changes

Manage and track all job information and associated tasks

Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Tracking the status of previously identified performance measurements

Predict labor requirements based on past and present data/trends

Track, manage, and standardize customer rates for services performed by technicians

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Identify the physical location of an individual, asset, device, etc.

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Generate and send material orders from estimates directly to suppliers

This aspect keeps your team productive in the field, letting you update jobs, send quotes, and collect payments from any device. Reviewers highlight real-time communication, ease of use, and offline access, though some mention missing capabilities and occasional connectivity or loading issues.

Notifications via mobile devices

Access the system via a mobile application

Clients can submit payments via mobile devices

Capture signatures via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple locations

Ability to handle several projects simultaneously

Book meetings and appointments through a website or digital platform

Create, send, and view electronic invoices

Accept and process online payment transactions

Track/log the amount of time employees worked per job using a timer

Swipe a credit card or manually process payments while with the customer in the field

Accept, record, and reconcile financial transactions

Manage employee salary processes, data, taxes, and records administration efficiently

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Capture photos for any type of use case

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Track and manage the profit margin between the cost of a product and its selling price.

Calculate rule-based prices for a product/service

Tool used to determine accurate pricing and product eligibility for borrowers

Ability to link barcodes or serial numbers with specific items for identification

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and schedule projects

Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints

Identifying critical tasks that make up a project and assigning start and end dates for each

Measure time to completion or hours worked for projects

Monitor the progress of projects from start to finish

Estimate or forecast of a future scenario based on the study of present trends

Create proposals based on costs of labor and materials

Creating, submitting, and tracking a sales proposal or bid submitted in response to a request for proposal.

Create, send, and track purchase orders and their statuses

Integrates with QuickBooks

With this capability, you can quickly create, customize, and send professional estimates from anywhere. Reviewers appreciate how easy it is to use templates, convert quotes to invoices, and let customers accept online, though some mention mobile tax limitations and occasional data loss.

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Based on availability, instantly confirm or deny a request when a new booking is made

Receive system updates as soon as any changes are made

Schedule repeating appointments based on a duration of time

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Track task progress, milestones, delays, or other key information and generate reports on them for evaluation

Assign available resources to various projects and tasks

Allocate and manage resources, such as employees, equipment, facilities, and other assets

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Finding the most optimal routes for drivers based on various factors and constraints

Plan daily routes to optimize employee scheduling and provide directions

FieldPulse offers flexible scheduling with multiple calendar views, easy job assignments, and Google Calendar sync. Users think it streamlines team coordination and prevents double-booking, but some report lag, pop-up interruptions, and difficulty viewing all technicians at once.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Track work performed and resources used for past customers, sites, or assets

Set and monitor service level agreements to ensure timely response and resolution

Display aggregated data points on one page for a bird's eye view assessment

Track employee skills, competencies, training & qualifications

Send messages via SMS

Track the status over time for a request, process, asset, or transaction

Track information, qualifications, and contact details of subcontractors

Manage all supplier data and operations

Measure digital plans to calculate labor and materials needed

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Allow multiple team members to edit and work on the same document

Organizing a group of people to accomplish a task

Oversee technicians and track their assigned work orders

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Log and record hours worked and costs spent to assist in billing and invoicing

Measure and track time including hours worked and paid time off (PTO)

Track the amount of time spent on a job or task

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Utilize third party services to cover unforeseen labor needs

Real-time vehicle tracking for monitoring location, route, speed, etc.

Track the duration and expiration of warranty as well as any obligations under that warranty

Seamlessly integrates with 3rd party websites

Create a new work order

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

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We can help you find the software with the features you need.

Features

4.4 (476)

4.4

Based on 476 reviews

## Pricing

Value for money

4.5 (469)

[View pricing plan details](https://www.capterra.com/p/153475/FieldPulse/pricing/)

FieldPulse Pricing

Custom Quote Available.

It includes:

-   Customer Management
-   Scheduling & Dispatching
-   Work Order Management
-   Estimates & Invoices
-   Mobile App
-   Workflow Automation
-   Project Management
-   Quickbooks Sync
-   Multi-location Management
-   Open API

Value for money

4.5 (469)

4.5

Based on 469 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[

Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[

NiceJob](https://www.capterra.com/p/142037/NiceJob/)[

CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (472)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (472)

4.7

Based on 472 reviews

## User reviews

Overall rating

4.6

Based on 476 reviews

Filter by rating

5(343)

4(99)

3(19)

2(5)

1(10)

Mentioned topic

Sorted by most recent

KG

Kapil G.

Healthcare and Pharma

Information Technology and Services

### "Strong All in One Service Management Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 23, 2026

FieldPulse has streamlined scheduling, dispatching, customer communication, invoicing and job tracking into into one platform and having everything centralized has reduced duplicate data entry, improved team collaboration and given us much visibility into daily operations.

Pros

FieldPulse has become the central system for managing field operations and the dispatch board, customer management, estimate builder, invoice automation, GPS fleet tracking, mobile app and reporting tools. The integrations with QuickBooks Online, Google Calendar make it easier to manage operations without constantly switching between different platform and onboarding team was also very helpful during implementation.

Cons

VOIP and communication features still have room for improvement and I'd like to see additional CRM functionality such as stronger email tracking and more customizable reminder options, These aren't major issues, but they would make the platform even better.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

AL

Alex L.

Software Engineer

Information Technology and Services

### "Organized platform for field service teams"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 21, 2026

FieldPulse is desgined to centralize scheduling, work orders, service dispatch and customer records, reducing manual coordination and giving teams a clearer view of ongoing jobs and operations.

Pros

Having work orders, scheduling and customer details in a single platform makes day to day operations easier to understand how field operations are managed. The Calendar is easy to follow and the Zapier integration helps automate routine workflows with other business applications. The mobile app also keep job updates accessible for teams working in the field.

Cons

There are many features avaiable in FieldPulse, so be users may need some time to familiar with the platform. More customization options for reports would be useful.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Prem S.

Manager - Recuritment Delivery

Computer Software

### "Helpful for keeping daily Operations on track"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 21, 2026

FieldPulse keeps work orders, schedules and team updates organized in dashboard. It has reduced manual follow ups and made it easier to coordinate daily operations.

Pros

I like having work orders, scheduling and customer information in FieldPulse. The Service Dispatch features and Mobile app make it easy to keep track of job updates and the calendar helps everyone stay on schedule.

Cons

FieldPulse setup took some time and a few reports could be more customizable and I’d like to see more flexibility in some reports.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 24, 2026

Hey Prem, thanks for sharing this. Good to hear the dispatch features and mobile app have made it easier to keep job updates on track.

HE

Hubbard E.

Owner

Electrical/Electronic Manufacturing

### "Excellent software for electrical contractor!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 21, 2026

We are very pleased with FieldPulse. This was the software system for our company we have been seeking for a long time. Our operations have improved significantly since implementing!

Pros

Transparency between field and office. Custom workflow and job statuses. Scheduling views and efficency. Customer support is always helpful and very quick to help us troubleshoot any issues.

Cons

While we appreciate the functionality with QuickBooks online, we'd love for our timesheet hours to flow through to QBO without the need for the TSheets add-on.

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

[NetSuite Field Service Management](https://www.capterra.com/p/10037567/NetSuite-Field-Service-Management/)

Cost and functionality was not being met.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

July 24, 2026

Hi Hubbard — thanks for sharing this. Good to hear FieldPulse has closed the gap between field and office, and that support's been quick to help whenever you need it.

Bhumika H.

Sde

Human Resources

### "Great platform for field service teams "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 19, 2026

My overall experience with FieldPulse has been very positive. It provides a well-organized platform for managing field service operations, from scheduling and dispatching to invoicing and customer communication. The interface is user-friendly, the mobile app keeps field teams connected, and the automation features help save time and reduce manual effort. Overall, it has helped streamline day-to-day operations and improve efficiency across the team.

Pros

What I liked most about FieldPulse was its all-in-one approach to managing field service operations. The platform makes it easy to schedule jobs, dispatch technicians, create estimates and invoices, and track work progress from a single dashboard. The interface is intuitive, the mobile app helps field teams stay updated in real time, and the automation features reduce manual work. Overall, it improves team coordination, increases productivity, and helps deliver a better customer experience.

Cons

I didn't encounter any major issues while using FieldPulse. If I had to mention one area for improvement, it would be that some of the advanced customization and reporting features take a little time to learn for new users. A few additional templates and more flexible dashboard customization would make the experience even better, but overall the platform is reliable and easy to use.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

Response from Vendor

July 24, 2026

Hi Bhumika — glad to hear the all-in-one setup, from scheduling and dispatching to invoicing, has made things easier to coordinate, and that the mobile app's keeping your field team aligned. Thanks for the review.

WP

Wing P.

Software Engineer

Computer Software

### "Easy to Manage field operations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 19, 2026

It reduces manual work by keeping scheduling, dispatch and billing connected, making day to day operations more efficient.

Pros

FieldPulse is easy to use and keeps work orders, scheduling and invoicing in dashboard. The QuickBooks integration works well and the mobile app helps keep field updated orgainzed.

Cons

FieldPulse initial setup took a small time, but it became much easier after the workflows were configured.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SA

Sunita A.

Sales Manager

Insurance

### "Great tool for Managing sales and field opertions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 19, 2026

FieldPulse helps us keep sales, scheduling and field work orgainzed in one system. It reduces missed follow ups, improves commuincation between the office and technicians and the QuickBooks integration make invoicing much smoother.

Pros

I having estimates, schdeuling, customer history and Job update in one platform and QuickBooks integration saves time by reducing duplicate work and the mobile app keeps the field updated. Features like estimates, invoices, customer communication and Photo storage make daily work much easier.

Cons

FieldPulse reporting could be easier to customize and the app can load slowly when opening larger job records. It takes a little for new usera to learn all the features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 24, 2026

Hi Sunita, thank you for this. Glad the QuickBooks integration and having estimates, scheduling, and customer history all in one place is cutting down on duplicate work.

Aryan S.

Finance Analyst

Financial Services

### "A Simple and Effective Tool for Field Service Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 18, 2026

My overall experience with FieldPulse has been positive. It helps streamline daily operations, keeps important information organized, and makes managing field service tasks more efficient.

Pros

helps keep everything organized in one place. Managing jobs, customer details, scheduling, and communication feels much easier. The platform saves time and helps improve the overall workflow.

Cons

some features may take time to fully understand when getting started. A smoother onboarding experience and more customization options could make it even better.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

Response from Vendor

July 24, 2026

Hi Aryan — good to hear FieldPulse has made it easier to keep jobs, scheduling, and customer info organized in one place, and that it's had a real impact on how your team gets through the day. We're glad to have you with us.

FE

Felix E.

Product Engineer

Computer Software

### "Good Fit for Managing Service Operations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 11, 2026

It helps us keep scheduling, estimates, work orders and customer commuication in one system. This has reduced manual work, improved team coordination and made it easier to track jobs from start to finish.

Pros

FieldPulse makes it easy to mange jobs, customer records and invoices from one place and QuickBooks integration works well and the scheduling tools help keep our team organized and mobile app is also useful for updating job details while on site.

Cons

Some reports could offer more customization and a fee pages load slower than expected at times. I’d also like to see more native integration with other business tools.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 13, 2026

Hi Felix, happy to hear that your team is enjoying the QuickBooks integration and that having estimates, work orders, and customer communication in one system has cut down on manual work.

KR

Karen R.

Owner

Construction

### "Owner Of Warrior Enterprises LLC"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 8, 2026

If it was not for \[sensitive content hidden\] I would not have stayed with Fieldpulse. She has helped us to make our Commercial and Industrial HVAC business more effective but taking the guess work out of the program.

Pros

The customer service, \[sensitive content hidden\] has been beyond helpful it helping our business be more efficient. I am not computer literate and she breaks it down beautifully.

Cons

The app and online look so different, however again \[sensitive content hidden\] is helping to get this corrected. The established workflow can be personalized to your company and it really makes a huge difference.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 10, 2026

Hi Karen, thank you for sharing this. Glad the workflows are getting personalized to fit your HVAC business, and that your customer support has been super helpful.

[View all Reviews](https://www.capterra.com/p/153475/FieldPulse/reviews/)

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