# FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FieldPulse the right Service Dispatch solution for you? Explore 455 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153475/FieldPulse/reviews --- FieldPulse 4.6 (455) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 15th, 2026 # Reviews of FieldPulse Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Streamlined and intuitive platform 92% positive reviews out of 104 Most reviewers find ease of use valuable, noting straightforward navigation, simple onboarding, and user-friendly features. Samuel W Owner and Operator, 1 employee. "FieldPulse is very user friendly and has great features and add-ons which is critical for a small business like mine." Frequent bugs and software glitches 44% negative reviews out of 88 Some reviewers describe bugs and issues as persistent, causing workflow interruptions, unreliable features, and slow problem resolution. Ramsey R Chief Growth Officer, 2 - 10 employees. "That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers." Responsive in-app chat assistance 94% positive reviews out of 49 Most users report chat support is prompt, helpful, and convenient for resolving questions and technical issues quickly. Daniel C Owner, 1 employee. "Also having the chat feature available all the time really helps me out with quick answers." Cumbersome data management processes 76% negative reviews out of 29 Most users comment data management and updates are inefficient, citing difficulties editing, deleting, or updating records and slow system response. Hai S Inventory Management, 11 - 50 employees. "This can slow down job updates or prevent certain actions from saving on the first try." Field technician workflow support 96% positive reviews out of 26 Most reviewers describe technician management as efficient, highlighting real-time updates, easy job tracking, and accessible mobile tools. Jake H Owner, 2 - 10 employees. "The mobile app is great for our technicians, letting them update jobs and create invoices on the go. Plus, it integrates easily with other tools and offers responsive customer support." Unreliable syncing and connectivity 85% negative reviews out of 27 Most reviewers indicate sync and connectivity issues disrupt workflows, with unreliable data updates and frequent lag or offline problems. Noel G Office Manager, 2 - 10 employees. "sometimes my techs in the field have issues with the app loading, and with their information loading. While the syncing with QuickBooks is an amazing feature I have experienced some issues with things not syncing." ## Showing most helpful reviews Showing 1-25 of 455 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pratul S. Development Manager Information Technology and Services Used the software for: Less than 6 months ### "Excellent platform for managing scheduling, clients, and operational workflows" April 28, 2026 5.0 My experience with has been very positive. In my role at AlkushX, I used it in a professional setting where organization, scheduling, client coordination, and task visibility were important. The software helped streamline operations, improve workflow consistency, and centralize important information in one place. It has been a practical and reliable solution for managing day-to-day work more effectively, and I would recommend it to teams looking for a solid operations and service management platform. Pros As a Product Development Manager at AlkushX, I found to be a highly effective platform for managing operational workflows in a structured and efficient way. What I liked most was how it brought scheduling, client management, task tracking, and team coordination into one system. This made it easier to maintain visibility across ongoing work and reduced the confusion that often comes from using multiple tools for different parts of the process. The scheduling and client management features were especially useful for keeping work organized and ensuring smoother execution across day-to-day operations. Cons The only drawback I noticed was that the platform takes a little time to fully set up and adapt to your specific workflow. Some features have a learning curve in the beginning, especially if you want to use the system in a more customized and efficient way. That said, once the onboarding and setup process is complete, the software becomes much easier to manage and provides strong value. Review Source Response from FieldPulse May 1, 2026 Hi Pratul — thanks for this. Really glad the scheduling and customer management tools have been working well for your team. It means a lot to our team to hear that FieldPulse has helped keep everything aligned and made your day to day work more streamlined. KO Kendra O. Office Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Small Electricial Contractor Gives 5 Stars!" June 2, 2026 5.0 has been a game changer in our business operations.  We have realtime information and have saved countless administrative hours retrieving jobsite information. Our field electricians have had minimal disruptions with the app which keeps a smile on everyone's faces! Pros \- Realtime information from the field to the office. - Intercompany communications tags in the commenting section - Customer interactive acceptance/denial of estimates - Payment collection within emailed invoice - Excellent customer support - Ease of scheduling and dispatching views Cons \- Employee timesheets not syncing with QuickBooks (This is an add on that we are not willing to pay for at this time) Switched from [NetSuite Field Service Management](https://www.capterra.com/p/10037567/NetSuite-Field-Service-Management/) NetSuite/FSM were too cumbersome for our company. They did not fulfill our needs as sold to us. Review Source Response from FieldPulse June 5, 2026 Hi Kendra — real-time field to office visibility and saving hours on admin work is exactly what FieldPulse is built for. Really glad it's been a smooth experience all around. Thank you for taking the time to share this. Abraham S. CEO Construction Used the software for: 2+ years ### "Bed in responding to basic customer requests" April 14, 2026 1.0 Very slow software, Missing a lot of details in the features they have, witch makes it feel incomplete, They are very slow in solving problems, fixing issues, or even responding to basic customer requests, witch makes it really difficult to rely business on their platform, Very expensive when you compare to what you get. Pros I like the most what they are saying the software can do, and options of integrations... I wish it would be true... Cons They have a world winning customer service team, they are professionally trained to make feel they care for you, without solving any problem or request, and spinning you around to other teams that handle your specific request, promising that someone will reach-out to you, BUT..... you can wait..... maybe there reasonable time frame to take care of issues is a few month... who knows... Review Source Response from FieldPulse April 29, 2026 Hi Abraham, thank you for this feedback. We take our customers' experiences seriously and want to make sure the right person is addressing your concerns directly. Please reach out to our support team and ask to be connected with our Customer Support Manager. Ramsey R. Chief Growth Officer Construction Used the software for: 6-12 months ### "Worse Than Vaporware - It's a Vortex of Pain" March 26, 2026 2.0 Great account managers stuck supporting buggy software. Estimates show different numbers on different screens. Everything is nickel-and-dimed. We switched to Jobber - same setup took 3 weeks instead of 3 months, and it actually works. Pros The account managers are great. They genuinely care and work hard to make up for the software's shortcomings. They deserve better than the product they're asked to support. Cons Where to start. The software is riddled with bugs - including customer-facing ones that involve real dollars. We had estimates where the Edit Estimate screen showed one number, the online client-facing estimate showed a different number, and the PDF showed a third number. That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers. is the opposite of opinionated software. They've built like five ways to do the same thing, but instead of making one of them work well, they all half-work and are full of bugs. It feels like a product that's trying to be everything and delivering on nothing. Their pricing strategy is also frustrating. They lock you into the basic plan and then nickel-and-dime you for functionality that should be standard. One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform. That's not a premium feature. That's basic two-way communication. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Because we thought it struck the right balance between Jobber/HouseCall Pro and ServiceTitan in terms of complexity and cost. Review Source Response from FieldPulse March 30, 2026 Ramsey, thank you for taking the time to share this. We’re glad to hear your account managers have been there for you and doing their best to help. We appreciate you calling out the issues you mentioned, especially around estimates and customer-facing details. Your feedback on functionality and pricing is really valuable, and we’ll make sure it’s shared with our team. GS Grant S. Director of Engineering Construction Used the software for: 1-2 years ### "Great product - Essential to our Company" April 15, 2026 5.0 Pros I really like how easy it is to work with. I really appreciate all the integrations it has to our other systems as well. It works great with zapier, quickbooks, etc. Makes our service management run very smoothly. Cons I wish the calendar function would work better with our oncall schedule. It would be super helpful to be able to integrate the on-call schedules of all our field techs within and then be able to pull from that in some way. We have to manage that schedule external to fieldpulse though. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing FieldPulse was a much easier system to deploy and use than Odoo. Odoo seems to be a very powerful software, but has a high maintenance effort to run and deploy. Upkeep had a super super strong inventory system, but could not handle field service management. Fieldpulse was easy to set up, learn, adopt to our business, and had the features we needed. Review Source Response from FieldPulse April 29, 2026 Hi Grant — really glad the Zapier and QuickBooks integrations have been working well for your team and that you've found the platform easy to use. JN Jamee N. Client Services Coordinator Utilities Used the software for: 1-2 years ### "Great customer support!" April 27, 2026 5.0 Great! We've been using for almost 2 years now and it has helped make our lives a lot easier in terms of collaboration and effectiveness in our office and on-site. Pros Customer support is always really helpful and quick in their response. Anytime we have an issue, customer support is able to help and send screen recordings to help us for future reference. Cons Sometimes it's tricky to navigate the higher level organizational details, but easy to get a hang of once you get going. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Program was outdated and not able to keep up with changing times. Review Source Response from FieldPulse April 29, 2026 Hi Jamee — hearing that FieldPulse has made a real difference for your team both in the office and on-site over the last 2 years is exactly what we hope for. Really glad our support team has been there when you've needed it! TW Tyler W. General Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Strong Platform with an Outstanding Implementation Experience" April 22, 2026 5.0 Overall, our experience with has been very positive. It has streamlined a lot of our day-to-day processes and helped bring more structure to our operations. The platform continues to improve, and the support we’ve received—especially from \[sensitive content hidden\] —has made the transition smooth and productive. It’s been a solid investment for our business. Pros has been a great all-in-one platform for managing our operations. The scheduling, invoicing, and customer management tools are all intuitive and help keep everything organized in one place. It’s especially helpful for keeping our field team aligned with the office, which has improved efficiency and communication across the board. One of the biggest positives, though, has been the implementation process—\[sensitive content hidden\] , our implementer, has been outstanding. He’s been responsive, knowledgeable, and genuinely invested in making sure we’re set up for success. That level of support made a huge difference. Cons Like any system, there is a bit of a learning curve, especially when trying to customize workflows to fit specific business needs. Some features can take time to fully understand or set up exactly how you want them. There are also a few areas where additional flexibility or customization options would make it even stronger. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse System seemed easier and better. FP was quite a bit cheaper Review Source Response from FieldPulse April 29, 2026 Hi Tyler, it is great to hear you had a smooth process getting set up on the platform with your implementation specialist. We are here as you continue getting comfortable with the platform. MR Marc R. Owner Security and Investigations Used the software for: 2+ years ### "Field Pulse" May 21, 2026 5.0 Its a good program. I have used other programs like service trade and service titan and I like this one way better. Pros I love the ease of the mobile app even in offline mode. This product helps streamline my business. I am satisfied with it and the future potential. Cons Sometimes it can be slow and the invoice, quote, billing side could be better. They keep improving the software. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) Price, Features, Ease of Use. Friendly service. Review Source Response from FieldPulse May 22, 2026 Hi Marc, thanks for sharing this. We are glad to hear the mobile app has been working well for you. BG Bianca G. Owner Construction Used the software for: 6-12 months ### "Game Changer " May 12, 2026 5.0 We have had a positive experience overall. We are happy we made the decision to use FieldPulde as our Field Management Service. Pros has definitely been a game changer for us. We have great customer support not only from our representative but from the team. The platform is easy to use from scheduling to dispatching and team workflow. Cons There are featured we would love to see added that make things easier when updating pricebook, templates and images. Currently we have to go back and recreate. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Recommended by MDP- We have heard many positive things about it Review Source Response from FieldPulse May 15, 2026 Hi Bianca, really glad FieldPulse has been a good fit for your team with scheduling and dispatching. Thanks for sharing and happy to have you with us. AS Angelina S. AR Rep Consumer Goods Used the software for: 6-12 months ### "Review request" April 16, 2026 3.0 Needs improvement. Should offer pack slip, Jobs and pymts do not sync to qb right away. Need to contact tech support to get jobs to sync. if a job is entered into qb first it doesnt always transfer to pulse. Pros I like how the service jobs are automatically entered into QB. I like the quick customer tech support. Cons I dont like how charges and taxes change after a job is completed. The class should stay for upcoming jobs. Need pack slip option Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) looking for something better with more features Review Source Response from FieldPulse April 29, 2026 Hi Angelina, happy to hear our support team has been quick to help. We really appreciate you taking the time to share your feedback on the QB syncing and pack slip options. SD Sherilynne D. Owner Construction Used the software for: 1-2 years ### "Not recommended" April 8, 2026 2.0 Unresponsive to reported problems. The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations to find all the information needed. We do not like . Pros It enables us to receive payments from customers electronically via a click-to-pay feature built into the invoice. Cons Information about each customer and job is spread out among too many different pages. We have to click into multiple locations to get all the info we need for any action. Notes and pictures do not follow from one page to the next along the course of the job. Frequent unresolved glitches. Slow or no response to requests for help solving problems in the software. After 1.5 years using the program very few, if any, problems have been corrected. We've had corrections work, then revert back to the original problem with no explanation. Very slow processing, causing the system to freeze quite often. In the field, the freezing requires a restart after which all the entered data disappears and has to be reentered. It takes FAR more time for my employees to do their jobs than our old software thus costing the company approximately $40,000 extra per year in lost productivity. I would not recommend . Switched from [GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Franchisor forced the change with little notice. They mislead us and oversold the capabilities of this product. Review Source Response from FieldPulse April 29, 2026 Hey Sherilynne, we appreciate your feedback. It is clear your experience hasn't been what you expected, and we take these concerns seriously. Please reach out to our support team and ask to be escalated, and we'll make sure the right person follows up with you directly. AZ Andrew Z. Operations Manager Furniture Used the software for: Less than 6 months ### "Glad We Switched to FieldPulse" February 26, 2026 4.0 has allowed us to better track and maintain our field services for less monthly costs than our old software. The constant updates and added features means that any concerns that I currently have I know will be addressed. Overall we are glad to have switched to FieldPulse. Pros Features. has a ton of features and plugins that are incredibly useful for a company like mine. FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices. The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting. Cons Moving from Estimates to Jobs to Invoices still feels a bit disjointed. Information between these categories could use some engineering work to avoid having to constantly copy and paste information between these crucial steps of every project. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing FieldPulse had all of these features and more presented in a way that worked better for us. Review Source Response from FieldPulse March 2, 2026 Andrew, thank you for the review. It is awesome to hear that the platform is helping your team stay aligned. We appreciate your feedback about the flow between estimates, jobs, and invoices. We will be sure to share it with our team. Sarah Z. Administration and Accounting Assistant Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Support!" February 12, 2026 4.0 We had been using the field services module that work directly with our accounting system that just wasn't working for us. was a great solution in terms of features and pricing. We have been able to get our service department up and running more efficiently. Pros The customer support is great! We know we can always count on our Customer Success Specialist to help us out if we get stuck or need help setting something up. Cons The filters could be improved upon. There is not a good way to exclude certain things from the filters. For example, we want to exclude jobs that have been invoiced from the filter, you can really only include certain things. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Kickserv did not have the functionality we needed in order to grow. Acumatica was not user friendly for our service department in the office or field. Review Source Response from FieldPulse February 20, 2026 Sarah, thank you for the review. We are so glad to hear your Customer Success Specialist has been so helpful. Thanks again for taking the time to share your experience. We are happy to be supporting your business! DM Davis M. Owner Environmental Services Used the software for: 6-12 months ### "5/5 stars, highly recommend (Cross your fingers \[sensitive content hidden\] is assigned to you)" November 12, 2025 5.0 Our experience has been fantastic. Their approach is different from most companies. They’re seriously invested in making sure you understand the system AND can use it however best fits your business. They will literally implement it with you and make sure it’s working. They’re also willing to train staff on it which is a huge time saver. Our account rep \[sensitive content hidden\] has made it incredible! Pros Their onboarding and support is unlike any other company we’ve ever worked with. Our account rep, \[sensitive content hidden\], didn’t just troubleshoot things, he dove deep into our customer journey and helped us to create a process map that would help us organize everything else in . I also liked how customizable it is. We’re in a niche service, so we needed more customization options. Cons Some of the navigation is slightly clunky. For example, if you click back on a quote or project you’re working on, instead of taking you to a main menu, it’ll take you back to the quote you were just building. Definitely not a huge issue, just a slight inconvenience (I have loved so this is me really fishing for cons) Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing FieldPulse The main reason we chose is because of their great reviews. They were ranked highest on every platform for Field Service Management. I chose it over ServiceTitan because of the price and ease of implementation. FieldEdge didn’t have great reviews and seemed to be more of a legacy software. The others because FieldPulse was more robust and offered more features and customization. Review Source Response from FieldPulse November 14, 2025 Wow Davis, thank you for the incredible review. We love hearing that working with your rep made such a meaningful difference in your experience. We also appreciate your feedback about navigation. Notes like this help us continue refining the platform and improving how everything flows. Thank you again for taking the time to share such thoughtful feedback. We are excited to keep supporting your team and look forward to watching FieldPulse grow with your business. IF Isaac F. Retail and Logistics Coordinator Security and Investigations Used the software for: Less than 6 months ### "South Shore Lock and Key Review" November 19, 2025 4.0 We have had positive feedback from all of our team members. It has definitely streamlined our process and made tracking and ordering hardware much easier. We think it was the right move for our team compared to Workiz and Service Fusion Pros We like how the system is all in one. We have been able to get rid of 3 different apps so that everything is in one place. The loading times versus QuickBooks have helped us streamline our payment process. And the scheduling feature is helpful to organize all of our information. We especially like the ClearPath and custom statuses. Cons Right now the most annoying feature is not having card readers for payment processing. This makes it a lot easier for our techs to be able to take payments. Also the call quality on the phone system is not always clear. Alternatives considered [Workiz](https://www.capterra.com/p/147525/Workiz/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing FieldPulse Everything was in one place. It had an integrated phone system and inventory management. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) They gave us false expectations about the phone system, and we though it was more integrated than it was. Review Source Response from FieldPulse November 24, 2025 Thank you for the review, Isaac. We’re really glad to hear FieldPulse has helped your team bring everything into one place and that you’re finding ClearPath helpful. We appreciate your feedback and will make sure to share it with our team. We’re happy to have you with us and look forward to continuing to support your business. KM Kellie M. Office Manager Construction Used the software for: Less than 6 months ### "Outstanding customer support" October 10, 2025 5.0 My experience with so far has been great! All the staff thus far has been outstanding! From sales ( \[sensitive content hidden\]), to onboarding \[sensitive content hidden\]), to customer support \[sensitive content hidden\]& more!) I've gotten the answers and assistance I needed in a timely manner. Since implementing FieldPulse, our productivity has become more efficient and sales have increased. Pros With , I get outstanding customer support on demand. Tracking work orders and invoices is more efficient with color and tags. Cons I started using less than 10 days, so there is much more to learn. So far I have not found anything I don't like. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse suits our company's needs and capacity at this time. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) HCP is a very basic platform, and there were too many work-arounds for what we needed for our company. Customer support was inconsistent. Reports were not as detailed as we needed them to be. Review Source Response from FieldPulse October 14, 2025 Thank you for the review, Kellie. We’re so happy to hear that your experience with FieldPulse has been such a positive one and that our team has been able to support you every step of the way. We really appreciate you taking the time to share your feedback. We’re glad FieldPulse has been a good fit for your business and look forward to continuing to support your team! JT John T. President Construction Used the software for: 2+ years ### "FieldPulse - Best Bang for the Buck!" September 22, 2025 5.0 For the most part, excellent. I highly recommend every chance I get. It's not too often you find a company and product that check off most of our requirements. Pros Flexibility to support our business processes, innovative company that is consistently improving its product features, responsive support, and reasonable pricing. Cons • Bombarded with feedback requests, of which have little to do with product improvement. • FP is targeted at service industry, Time & Material payment model. While you can defiantly use FP to run a remodeling and maintenance business, the platform's functions and features don't truly align with the standard construction project's lifecycle. (Bid Work, Award Work, Material Requisitions, Mobilize and track progress (hours & cost), progress billing, and completion.) Of course, if it did all that, I'm not sure we could afford it! So there is always a trade off. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse ServiceTitan is who we also looked at. They are very expensive and features (at the time), were not that much different than FP. Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Vonigo is a train wreck. We work in 5 different counties and it couldn't even calculate sales tax correctly. They kept telling me to use zip codes to track your sales tax rates. The US Post Office does not collect sales tax, Each county collect sales tax at various rates. Counties and Zip Codes are not the same thing. Review Source Response from FieldPulse September 26, 2025 Thanks for the review, John. We’re glad FieldPulse has been a good fit for your business and that our support team and updates have been helpful. We’re excited to keep supporting you and your team moving forward! CS Curtis S. Operations Manager Facilities Services Used the software for: Less than 6 months ### "3 Week Review with FieldPulse" February 19, 2026 4.0 Overall I've been working with it for 3 weeks and find that there are many things we can do with the solution. Pros has been simple and easy to use to manage jobs, schedule my team and ensure everyone had the information they need to complete the job quickly and effectively. Cons The UI for drag and drop scheduling needs to still be worked on. The 'site visit' to Job on creation may need some refinement for how we use it. The UI and Admin management of the workflows should be reviewed to make it simpler to setup for the end users. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing FieldPulse Quick implementation was key to getting us up and running. Review Source Response from FieldPulse February 20, 2026 Curtis, thank you for the review. We are glad to hear FieldPulse has been easy to use for managing jobs and keeping your team aligned. As you keep getting more comfortable with the platform, just know we are here if you need anything! AH Aaron H. Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good but you can be better and cheaper!" March 10, 2026 3.0 I would give our overall experience as good. Jacob L is one of the nicer support individuals I have encountered. The support is normally always great! Price can be better; syncing can be better. The flexibility has changed so bravo there. I will be changing service once my contract is up. Pros I have everything is in one place. My customers, invoices, estimates, reports, timesheets, team members, and schedule. Cons I have had issues with price, flexibility in changing my setup. I find this CRM more expensive than competing companies. And the estimates can't be e-signed. I don't know when a customer has opened our quotes/invoices with another CRM I can. Also, no contract that is another big one. The other company we are switching too has no contracts. Review Source Response from FieldPulse March 16, 2026 Aaron, thank you for taking the time to share your feedback. We are glad to hear you had a positive experience with Jacob. We also appreciate your honesty around pricing, flexibility, and syncing. Feedback like this is important for us to hear and helps us continue improving the platform. Trevor W. Business Manager Construction Used the software for: 6-12 months ### "Excellent Customer Support" January 27, 2026 5.0 The experience has been positive overall. I understand the company is growing quickly and the mishandling between the sales and implementation team is understandable. Pros The ease of use and how they provide relevant answers to my questions. helps with my problem instead of trying to sell me something else. Cons At times there has been slow communication between departments. When implementing new features the sales team can be slow to get things implemented. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse This software was very frustrating to use. Switched from [Pricepoint](https://www.capterra.com/p/229348/Pricepoint/) The old software was expensive and outdated. Review Source Response from FieldPulse February 6, 2026 Thank you for the review, Trevor. We are glad to hear that you have had a positive experience and that FieldPulse has been easy to use! Thanks for taking the time to share your experience! BB Brian B. Owner Construction Used the software for: 6-12 months ### "Superior Overhead Door review. " April 10, 2026 4.0 I was say my overall experience has been a pleasent one so far. I find that it is even handy to use while out of the office. Pros Feild Pulse has helped me become more organized with all of our scheduling needs. I am able to estimate and attach files to that estimate which is really handy. It makes the sales process go smoothly. Customer support is fantastic. They are always there to help. We also use the time sheets for our employees and that is handy as well. I know I am not using Field Pulse fully but am looking forward to getting fully integrated. Cons Coming from QB it seems like there are a lot ofclicks to get something done. I also would like to see a more customizable estimate and invoice layout. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Because they offered inventory tracking.. Review Source Response from FieldPulse April 29, 2026 Hey Brian — it means a lot to hear that FieldPulse has been helping you stay organized with scheduling, estimates, and timesheets. We're glad the support team has been there when you've needed them too. EL Emily L. Office Admin and Dispatch Facilities Services Used the software for: 6-12 months ### "Great Software - Better Customer Service" December 8, 2025 5.0 So far it's been great. There's small tweaks I would make to help make our companies process a little easier but the software is incredibly easy to work with. Pros There are so many features built in and it is extremely user friendly. Any time I have an issue or question I have quick access to real people for customer support. Cons When I'm using filters they don't always save. Depending on the section I'm working out of, I have to keep re-applying if I'm going in and out of files. For work orders it generally does but not for invoices. I also wish that if an item line was updated it would update any existing items with at least the name and SKU if it's been added. I would like to be able to put items in with the same names because we buy the same thing from multiple vendors. It would be nice if pricing was updated when building a PO the new pricing was saved - or at least popped up with an option to update overall pricing going forward. And it would be nice to have a vendors section I can review and update to see all the products from that vendor specifically and see how often each item is purchased to help develop truck stock inventories. Review Source Response from FieldPulse December 12, 2025 Thank you for the review, Emily. We’re really glad to hear you’ve found FieldPulse easy to use and that our support team has been helpful. We truly appreciate you taking the time to share such detailed feedback and we’ll be sure to pass your notes along to our team. LL Leslee L. Office Manager Glass, Ceramics & Concrete Used the software for: 6-12 months ### "Field Pulse praise and complaints" March 19, 2026 5.0 Overall, it has been OK for me in the office. But the technicians in the field complain that it is SLOW or freezes often. It makes them very frustrated and grumpy. They complain daily about not being to save pictures of their work or collect payments. They are very unhappy with the app. Pros I enjoy the customer support. I use it often and they always help in a timely manner. Today \[sensitive content hidden\] saved a lot of frustration when I was locked out of my account. I also enjoy the scheduling tool. It lets me know when I have a conflict in time management of the employees' appointments. Cons It is SLOW. Also, it sometimes marks a client's invoice as paid in full and our bookkeeper finds that it has not been paid in full. This is very difficult to address with customers. They become suspicious and feel like we are trying to trick them. Especially elderly customers. Review Source Response from FieldPulse March 23, 2026 Leslee, thank you for the review. We are glad to hear our customer support team has been helpful and that you are enjoying the scheduling tool. We appreciate your feedback on invoicing and the app, and we will make sure to share this with our team. KH Kurt H. Regional Account Manager Construction Used the software for: 1-2 years ### "Great product for a great price. " February 3, 2026 5.0 Absolutely love the program. Would recommend 10/10. The value to cost isn't comparable. Similar Programs are far too expensive and do the same thing. Pros Forms is my favorite part of the whole program. But the seamless integration each add on and functions of Field Pulse are great also. Cons Wish there was more training experiences or training videos. And sometimes i have difficulty with the Customer option when its for a commercial company that has many properties. Scheduling is easy and makes adding site visits a sinch. Review Source Response from FieldPulse February 13, 2026 Kurt, we love hearing that you are enjoying custom forms and our integrations. Thank you so much for taking the time to leave a review! BB Brandi B. Dispatcher Public Safety Used the software for: Less than 6 months ### "FieldPulse - From Start to Finish a Team Effort" April 16, 2026 5.0 My overall experience has been phenomenal. I enjoy using it and learning about new features. I love the chat feature so I can get a quick overview of something to see if it will be useful to use or not. Pros I use scheduling, always use the team collaboration features, and sending quotes to the warehouse for ordering. The notification make it easy to keep up with the process start to finish. Customer support is always so helpful and usually answers any questions I have right away. Cons That if a work order is created under a customer that it cant be linked to the maintenance agreement. Review Source Response from FieldPulse April 29, 2026 Hi Brandi — thank you for sharing. Really glad FieldPulse is helping with team collaboration and that you're enjoying the features! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.