--- title: "FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FieldPulse the right Service Dispatch solution for you? Explore 496 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153475/FieldPulse/reviews/" page_type: "reviews" language: "en" --- FieldPulse 4.6 (496) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of FieldPulse Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Ghanshyam S JE Project ManagerChemicals, 201 - 500 employeesUsed the software for: Less than 6 months. “The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing updates manually.“ April 28, 2026 SD Sherilynne D OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations to find all the information needed.“ April 8, 2026 Sanit S AnalystHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “What I liked most about FieldPulse is its intuitive interface and the way it brings scheduling, job management, invoicing, customer communication, and team coordination into one platform.“ July 7, 2026 CV Celina V Office AdminConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “You cant customize fields you want to see in certain views like if you purchase you cant see the estimated arrival date or any special comments.“ June 2, 2026 EM Erica M AdministrativeConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “It helps us manage customer information, scheduling, work orders, estimates, invoicing, and team communication without having to switch between multiple systems.“ June 22, 2026 Sanit S AnalystHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The biggest drawback is that some advanced customization and reporting features can feel limited, especially for businesses with complex workflows.“ July 7, 2026 Rd Rodrigo d ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to send multiple estimate options to customers has been a real game-changer for our close rates and helps us stay competitive on pricing. But what really sets FieldPulse apart is the support—\[sensitive content hidden\] goes above and beyond every single time we reach out with questions or issues.“ June 11, 2026 NG Noel G Office ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “sometimes my techs in the field have issues with the app loading, and with their information loading. While the syncing with QuickBooks is an amazing feature I have experienced some issues with things not syncing.“ May 12, 2026 ## Showing most helpful reviews Showing 1-25 of 496 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bhumika H. Sde Human Resources Used the software for: Less than 6 months ### "Great platform for field service teams " July 19, 2026 5.0 My overall experience with FieldPulse has been very positive. It provides a well-organized platform for managing field service operations, from scheduling and dispatching to invoicing and customer communication. The interface is user-friendly, the mobile app keeps field teams connected, and the automation features help save time and reduce manual effort. Overall, it has helped streamline day-to-day operations and improve efficiency across the team. Pros What I liked most about FieldPulse was its all-in-one approach to managing field service operations. The platform makes it easy to schedule jobs, dispatch technicians, create estimates and invoices, and track work progress from a single dashboard. The interface is intuitive, the mobile app helps field teams stay updated in real time, and the automation features reduce manual work. Overall, it improves team coordination, increases productivity, and helps deliver a better customer experience. Cons I didn't encounter any major issues while using FieldPulse. If I had to mention one area for improvement, it would be that some of the advanced customization and reporting features take a little time to learn for new users. A few additional templates and more flexible dashboard customization would make the experience even better, but overall the platform is reliable and easy to use. Review Source Response from FieldPulse July 24, 2026 Hi Bhumika — glad to hear the all-in-one setup, from scheduling and dispatching to invoicing, has made things easier to coordinate, and that the mobile app's keeping your field team aligned. Thanks for the review. PA Prashant A. Associate systems engineer Information Technology and Services Used the software for: 1-2 years ### "Efficient Field Service Software with Excellent Scheduling and Workflow Automation." July 30, 2026 5.0 Overall, I have a positive impression of FieldPulse since it has helped me optimize the scheduling process, ensure project related communication, automate some repetitive tasks and manage customers effectively from estimate to final payment. It is relatively easy to learn and use.In general, I am satisfied with the tool because it has become an important part of our field service management and allowed us to organize our work much better. Pros FieldPulse has been a great tool in terms of managing our field service operations. It has allowed to plan and schedule jobs effectively and conveniently as it helps avoid double booking of the same task by our workers. In addition, we have noticed that automation of the majority of the process has minimized the amount of work needed for the job, as it integrates job management, invoicing, and record keeping. It has also increased collaboration within our team, both in terms of management and customer support. Moreover, being able to store the data of our customers in an organized manner has helped me feel safe about keeping their information on the system. The software offers good value for money considering the number of features included. Cons I think the mobile application needs some improvements specifically in the part where there is no synchronization of the application in case of bad connection. Review Source Response from FieldPulse July 31, 2026 Hi Prashant — really glad FieldPulse has helped your team cut down on double-booking and that having job management, invoicing, and record keeping all in one place has made things easier. We look forward to continuing to support your team! KG Kaylah G. Administrative Assistant Public Safety Used the software for: 6-12 months ### "Give it a chance!" May 14, 2026 3.0 I would say my overall experience has been in the middle. There's definitely a few things that I really enjoy with Field pulse but I think there's a lot they need to work on and add to the site to make it easier on us. Pros I like that it is easy to manage all my employees scheduling at once. It's also easier to handle customer information and communication with their automatic triggers for email and SMS. It's also a good way to for our admin team to work together and pick up where each other left out. It's also helpful with tech and admin communication as well. Where the tech can input all necessary information into field pulse and the admin team can easily access. I've only used the live customer support once but it was extremely helpful and they were able to quickly resolve the information. Cons One of the things I like least about field pulse is that right now there are quite a few glitches- such as line items and customers randomly getting deleted, long processing times, and work orders not showing on calendars. I also wish that there were more personal setting for accounts for example, my co worker and I both send out estimates and would like to have each other cc'ed automatically but there is only a setting to have a designated cc email for the company as a whole. I also wish there were more ways to edit forms and dynamic proposals. What's available now is a great foundation but doesn't allow for full company creativity, I think this is worth looking into. Another thing is connecting files from an estomate to a work order to an invoice. Right now it seems like for we need to download files and forms from a work order to put it in an invoice which is a bit inconvenient. I think it would be helpful if there was a file files can stay connected through an estimate, work order, and invoice especially when they're all linked to each other. Review Source Response from FieldPulse May 15, 2026 Hi Kaylah, thank you for the review and for being so specific. Really glad the scheduling and automatic triggers have been making things easier for your team. We appreciate your feedback and encourage you to reach out to our support team directly. RD Rodrigo D. Manager Construction Used the software for: 1-2 years ### "Review Title: A Game-Changer for Service Businesses" June 11, 2026 5.0 We've been using FieldPulse for a year now, and it's transformed how we operate. The platform delivers the same features as competitors, but FieldPulse keeps the pricing very fair for what you get. \[sensitive content hidden\] has always been there to help us with any problems or questions. If you're running a service business looking for software that actually works with real customer support behind it, FieldPulse is the answer. We definitely recommend it. Pros Everything is in one platform. We handle scheduling, estimates, invoicing, and customer management without jumping between systems. The ability to send multiple estimate options to customers has been a real game-changer for our close rates and helps us stay competitive on pricing. But what really sets FieldPulse apart is the support—\[sensitive content hidden\] goes above and beyond every single time we reach out with questions or issues. Cons The scheduling and route optimization could be more intuitive. It takes time to learn how the system works, and we'd love to see a more automated route planning feature built in to save our technicians drive time. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse FieldPulse has a better cost structure, offers the same as Jobber, and has a nicer sales/support team. Switched from [Dispatch](https://www.capterra.com/p/10019337/Dispatch-Connect/) We needed a platform that could have everything together and be easy to use. The first thing that makes us look for others is the capability to edit the software in a way that fits our company Review Source Response from FieldPulse June 15, 2026 Hi Rodrigo, thank you for taking the time to share this. Really glad to hear the multiple estimate options have been helping with your close rates. Also, it means a lot to the whole team to hear that FieldPulse has been able to be a game changer for your business. HE Hubbard E. Owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Excellent software for electrical contractor!" July 21, 2026 5.0 We are very pleased with FieldPulse. This was the software system for our company we have been seeking for a long time. Our operations have improved significantly since implementing! Pros Transparency between field and office. Custom workflow and job statuses. Scheduling views and efficency. Customer support is always helpful and very quick to help us troubleshoot any issues. Cons While we appreciate the functionality with QuickBooks online, we'd love for our timesheet hours to flow through to QBO without the need for the TSheets add-on. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[NetSuite Field Service Management](https://www.capterra.com/p/10037567/NetSuite-Field-Service-Management/) Cost and functionality was not being met. Review Source Response from FieldPulse July 24, 2026 Hi Hubbard — thanks for sharing this. Good to hear FieldPulse has closed the gap between field and office, and that support's been quick to help whenever you need it. KG Kapil G. Healthcare and Pharma Information Technology and Services Used the software for: Less than 6 months ### "Strong All in One Service Management Platform" July 23, 2026 5.0 FieldPulse has streamlined scheduling, dispatching, customer communication, invoicing and job tracking into into one platform and having everything centralized has reduced duplicate data entry, improved team collaboration and given us much visibility into daily operations. Pros FieldPulse has become the central system for managing field operations and the dispatch board, customer management, estimate builder, invoice automation, GPS fleet tracking, mobile app and reporting tools. The integrations with QuickBooks Online, Google Calendar make it easier to manage operations without constantly switching between different platform and onboarding team was also very helpful during implementation. Cons VOIP and communication features still have room for improvement and I'd like to see additional CRM functionality such as stronger email tracking and more customizable reminder options, These aren't major issues, but they would make the platform even better. Review Source Response from FieldPulse July 27, 2026 Hi Kapil, hearing that the QuickBooks and Google Calendar syncs are cutting down on time spent switching between platforms is exactly what those integrations are made for. Glad our onboarding team could help make for a smooth implementation, and we're here to continue to support your team as they keep getting comfortable with everything FieldPulse offers. AL Alex L. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Organized platform for field service teams" July 21, 2026 5.0 FieldPulse is desgined to centralize scheduling, work orders, service dispatch and customer records, reducing manual coordination and giving teams a clearer view of ongoing jobs and operations. Pros Having work orders, scheduling and customer details in a single platform makes day to day operations easier to understand how field operations are managed. The Calendar is easy to follow and the Zapier integration helps automate routine workflows with other business applications. The mobile app also keep job updates accessible for teams working in the field. Cons There are many features avaiable in FieldPulse, so be users may need some time to familiar with the platform. More customization options for reports would be useful. Review Source Response from FieldPulse July 27, 2026 Hey Alex — glad to hear the calendar and Zapier integration have been helping automate the day to day, and that the mobile app is keeping your team up to date. VR Verified Reviewer senior associate Information Technology and Services Used the software for: Less than 6 months ### "A Useful Platform for Keeping Field Operations Organized" September 9, 2026 4.0 My overall experience with FieldPulse has been positive. The biggest benefit for me has been having more structure around scheduling and managing day-to-day operations instead of keeping everything spread across different places. Once the system is set up and you get familiar with the workflow, it becomes much easier to use consistently. I also appreciate having a clearer view of jobs and keeping the team aligned. It has reduced some of the back-and-forth that can happen when information is handled manually. At the same time, I think the initial setup takes some patience, and there are a few areas where the interface and workflow could be more streamlined. Overall, FieldPulse has been useful for organizing our processes and improving visibility across the work. It is not completely without its quirks, but the benefits have outweighed the drawbacks for me. Pros What I like most about FieldPulse is that it brings a lot of the day-to-day work into one place. Scheduling, job information, customer details, and team communication are easier to manage without constantly switching between different tools. It has helped make our workflow more organized, especially when there are multiple jobs and people involved. I also like having better visibility into what is scheduled and what still needs attention. Overall, it saves some manual coordination and makes it easier to keep everyone on the same page. Cons There is definitely a learning curve when you first start using it, especially when you are setting things up around your existing workflow. Some areas can also feel like they require a few more clicks than expected, and there are times when I have to double-check information rather than assuming everything is immediately updated. I would also like to see some improvements in customization and making certain everyday tasks a little faster. These are not major issues, but improving them would make the overall experience smoother. Review Source Response from FieldPulse September 18, 2026 Hi there, we're glad to hear FieldPulse has brought together scheduling, job details, customer info, and team communication into one place, and y'all no longer have to juggle separate tools. Hope things keep feeling smoother as you continue to get comfortable with the platform. Manvendra S. Product Manager Internet Used the software for: Less than 6 months ### "Reliable All in one solution for service businesses" July 24, 2026 4.0 It eliminates the need for multiple disconnected tools by centralizing job management, scheduling, customer communication and invoicing. This improves team coordination, reduces paperwork, speeds up billing and helps delivber a better customer experience. Pros It makes it easy to manage scheduling, dispatching, customer information, invoicing and field operations from one intuitive platform. The mobile app keeps technicians connected in real time and the automation features save a significant amount of administrative work. Cons The platform is feature rich, some advanced customizations and reporting options have a learning curve. I'd also like to see even more third party integrations and customization for niche workflows. Review Source Response from FieldPulse July 27, 2026 Hi Manvendra — glad the automation features have been cutting down on admin work, and that the mobile app is keeping technicians connected in real time. Thanks for taking the time to write this up. Aryan S. Finance Analyst Financial Services Used the software for: 6-12 months ### "A Simple and Effective Tool for Field Service Management" July 18, 2026 5.0 My overall experience with FieldPulse has been positive. It helps streamline daily operations, keeps important information organized, and makes managing field service tasks more efficient. Pros helps keep everything organized in one place. Managing jobs, customer details, scheduling, and communication feels much easier. The platform saves time and helps improve the overall workflow. Cons some features may take time to fully understand when getting started. A smoother onboarding experience and more customization options could make it even better. Review Source Response from FieldPulse July 24, 2026 Hi Aryan — good to hear FieldPulse has made it easier to keep jobs, scheduling, and customer info organized in one place, and that it's had a real impact on how your team gets through the day. We're glad to have you with us. MW Marci W. Administrative Construction Used the software for: Less than 6 months ### "FieldPulse: A Positive Start and Strong Partnership" May 29, 2026 5.0 FieldPulse has been a positive experience thus far. Since I joined after the implementation phase, I was tasked with helping roll out and adopt the platform after it had already been introduced. Despite missing the initial setup process, I've found the transition to be smooth and the platform easy to work with. Working with \[sensitive content hidden\] has been extremely valuable throughout this process. She has been consistently supportive, responsive, and helpful whenever questions or challenges have arisen. Her guidance has played an important role in ensuring a positive experience with FieldPulse. Pros One of FieldPulse's standout features is its offline capability. Unlike many competing CRM and field service management platforms, FieldPulse allows technicians and staff to continue working even when internet connectivity is unavailable. This is particularly valuable in rural Nova Scotia, where cellular and internet coverage can be inconsistent. The ability to access customer information, update job details, and continue working without interruption helps maintain productivity and ensures critical data can be captured in the field and synchronized once connectivity is restored. Cons I've only been using FieldPulse for a few weeks, so I don't feel I have enough experience with the platform to provide a fair and comprehensive assessment at this time. While my initial impressions have been positive, I would prefer to spend more time using the system before offering detailed feedback in this area. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) We made the switch to FieldPulse from a similar platform that was not meeting our operational needs, particularly due to its lack of reliable offline capabilities. Given that our team frequently works in rural areas of Nova Scotia where internet connectivity can be inconsistent, offline functionality is essential. FieldPulse's ability to continue operating without a connection has been a significant advantage and was a key factor in our decision to transition to the platform. Review Source Response from FieldPulse June 5, 2026 Hi Marci, really glad the transition has felt smooth. The offline capability was designed with teams like yours in mind, working in rural areas where connectivity can't always be counted on. We'll pass your kind words along and we're glad to have you with us. KO Kendra O. Office Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Small Electricial Contractor Gives 5 Stars!" June 2, 2026 5.0 FieldPulse has been a game changer in our business operations.  We have realtime information and have saved countless administrative hours retrieving jobsite information. Our field electricians have had minimal disruptions with the app which keeps a smile on everyone's faces! Pros \- Realtime information from the field to the office. - Intercompany communications tags in the commenting section - Customer interactive acceptance/denial of estimates - Payment collection within emailed invoice - Excellent customer support - Ease of scheduling and dispatching views Cons \- Employee timesheets not syncing with QuickBooks (This is an add on that we are not willing to pay for at this time) Switched from [NetSuite Field Service Management](https://www.capterra.com/p/10037567/NetSuite-Field-Service-Management/) NetSuite/FSM were too cumbersome for our company. They did not fulfill our needs as sold to us. Review Source Response from FieldPulse June 5, 2026 Hi Kendra — real-time field to office visibility and saving hours on admin work is exactly what FieldPulse is built for. Really glad it's been a smooth experience all around. Thank you for taking the time to share this. JV Jessica V. Managing Partner Construction Used the software for: 1-2 years ### "Well-rounded Software" April 14, 2026 5.0 Very pleased. It's not 'custom-created software', but we can't afford that. I'm very pleased with how customizable it IS, however. I found it to be a large learning curve, but the customer support has been sufficient to get us up and running and now that we've been using Field Pulse for 18 months, I rarely need support and using it is smooth. Pros FieldPulse is capable of covering a huge range of needs for any service-based business. Client database, item database, quote management, invoicing, automated client connections, and more. The reason we left our previous software was that it didn't provide a platform for our clients to easily view our quotes/invoices on mobile devices (which is what 90% of our clients use!). Additionally, although we still prefer Quickbooks for large-scale accounting purposes, it is very convenient for our clients to be able to make payments right on the same (FieldPulse) link where they view their quote or invoice. Cons We still haven't quite been able to successfully sync FieldPulse with Quickbooks Online, mostly because of over a decade of pre-existing Client Lists from 2 different sources. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse Only FieldPulse was able to provide ALL the functions we needed. Switched from [ConstructionOnline](https://www.capterra.com/p/160201/ConstructionOnline/) Cost and needed more functionality. UDA did not have ability for client to sign, payment processing, or mobile-device views for client-facing documents. Review Source Response from FieldPulse April 29, 2026 Hi Jessica — it means a lot to our team to hear that we were able to support you as you got up and running on FieldPulse. We're glad you're enjoying the customization options and that FieldPulse is able to support your business needs. ES Emily S. Owner and COO Construction Used the software for: 6-12 months ### "Glad I made the switch! " March 13, 2026 5.0 It has been really good! I meet weekly with my rep, \[sensitive content hidden\] , and he is always willing to hear my ideas and complaints. All of the staff that I have encountered has been great to work with! Pros I came to Field Pulse from Service Titan in July of 2025. I did not realize that Service Titan automatically renewed my contract and I had signed up with Field Field. Service Titan was unwilling to end this contract early. Field Pulse was willing to help me out while I had to pay the remainder of my contract with Service Titan. Field Pulse has a great feature called Clear Path that is excellent for trade companies working to keep consistency and to have a guide for technicians so that every customer has the same great experience. Field Pulse also offers great options for communicating with customers and technicians while keeping it all within Field Pulse. Cons Field Pulse has some minor glitches, especially with Engage, their phone system. The reporting could also be more user friendly. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Service Titan is extremely expensive and does not have all of the options that Field Pulse offers. Review Source Response from FieldPulse March 16, 2026 Emily, thank you so much for the thoughtful review. We are really glad to hear that ClearPath has been helpful for your team. It is also great to hear you have had such a positive experience working with your rep and the rest of our team. We also really appreciate you sharing your feedback about Engage and reporting as well. SK Stanley K. Plumber Construction Used the software for: 1-2 years ### "Canadian Experience" February 26, 2026 4.0 I love the customer service been offer to me. over all I love fieldpulse I think you guys will do great things. Pros what I love the most is the instant customer support for premium accounts. I have always been taken care off when ever I have an issue. Cons The current platform experience for Canadian customers feels like an afterthought, characterized by significant operational gaps and system instability. We are currently hindered by the lack of Canadian financing options like Acorn and an unsustainable $1,500 transaction limit on CardConnect that fails to accommodate our $5,000+ invoices. Furthermore, the permission settings are far too restrictive, lacking the granularity to allow Team Managers to create forms, while the Operator AI has proven less accurate than advertised. Most critically, the Engage tool feels unstable and limited; the inability to forward calls to multiple people is a major bottleneck for our workflow. If this is intended to be a long-term solution alongside FieldPulse, these regional limitations and functional stability issues need to be addressed immediately. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse recommended by Million Dollar Success Academy Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) recommended by Million Dollar Success Academy Review Source Response from FieldPulse March 2, 2026 Stanley, thank you for taking the time to share your feedback. We are really glad to hear that our support team has been there for you when you need it. We appreciate you giving your feedback around financing options in Canada, permission settings, and Engage. We will be sure to share it with our team. Thank you again for leaving a review. We look forward to continuing to support your business! KB Kirill B. CEO Information Technology and Services Used the software for: 6-12 months ### "Met minimal objective" March 3, 2026 4.0 It works to accomplish the major objective mentioned above. The tech support experience has been wanting. Emails don't always find my customers and invoices get deferred. The UI issues previously communicated to the tech support representative have been deemed as not feasible for FieldPulse. This may become its undoing should a better alternative come around. Pros The objective was to unify our estimating, job scheduling and invoicing into one portal. FieldPulse has met the objective Cons Minor interface glitches, sorting of fields/columns. Address field in Jobs does not format properly for QB sync. Email system does not always work. Unable to email invoices and CC multiple recipients. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Looked more promising in terms of integration than others Review Source Response from FieldPulse March 6, 2026 Kirill, we appreciate you sharing your feedback on the interface, email delivery, and QuickBooks syncing. That input is extremely valuable. We are glad to hear FieldPulse has helped with your estimating, scheduling, and invoicing. Thank you for taking the time to leave a review. GS Grant S. Director of Engineering Construction Used the software for: 1-2 years ### "Great product - Essential to our Company" April 15, 2026 5.0 Pros I really like how easy it is to work with. I really appreciate all the integrations it has to our other systems as well. It works great with zapier, quickbooks, etc. Makes our service management run very smoothly. Cons I wish the calendar function would work better with our oncall schedule. It would be super helpful to be able to integrate the on-call schedules of all our field techs within fieldpulse and then be able to pull from that in some way. We have to manage that schedule external to fieldpulse though. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing FieldPulse Fieldpulse was a much easier system to deploy and use than Odoo. Odoo seems to be a very powerful software, but has a high maintenance effort to run and deploy. Upkeep had a super super strong inventory system, but could not handle field service management. Fieldpulse was easy to set up, learn, adopt to our business, and had the features we needed. Review Source Response from FieldPulse April 29, 2026 Hi Grant — really glad the Zapier and QuickBooks integrations have been working well for your team and that you've found the platform easy to use. SM Samuel M. President Construction Used the software for: 1-2 years ### "Emily Scherer is Awesome!" June 30, 2026 5.0 This has been the best software and the best people I have had the pleasure of working with. Onboarding was a breeze, and everyone in tech support is helpful. Pros Emily Scherer has always been great to work with and is very responsive to my questions. Whenever I need anything, she emails me back promptly. Cons I haven't found any that I don't like yet. The software seems to be very solid. I'm sure there are some quirks that we have had to work around, but that is no different than any other program. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse Inventory management that could be tracked per vehicle. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Cost was a huge factor for our company. The other reason was a lack of support. Review Source Response from FieldPulse July 6, 2026 Hi Samuel, it's great to hear that Emily has been quick and responsive whenever you needed her, and that onboarding and tech support have been just as solid — that's exactly the experience we want every customer to have. Sarah Z. Administration and Accounting Assistant Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Support!" February 12, 2026 4.0 We had been using the field services module that work directly with our accounting system that just wasn't working for us. FieldPulse was a great solution in terms of features and pricing. We have been able to get our service department up and running more efficiently. Pros The customer support is great! We know we can always count on our Customer Success Specialist to help us out if we get stuck or need help setting something up. Cons The filters could be improved upon. There is not a good way to exclude certain things from the filters. For example, we want to exclude jobs that have been invoiced from the filter, you can really only include certain things. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Kickserv did not have the functionality we needed in order to grow. Acumatica was not user friendly for our service department in the office or field. Review Source Response from FieldPulse February 20, 2026 Sarah, thank you for the review. We are so glad to hear your Customer Success Specialist has been so helpful. Thanks again for taking the time to share your experience. We are happy to be supporting your business! NC Nicole C. Accounting and Administrative Coordinator Facilities Services Used the software for: 6-12 months ### "Highly Recommend" March 20, 2026 4.0 Customer service is great, our representative has been fantastic and they really try to make sure you understand how to use the software! Pros It is very customizable which has helped greatly for tracking our work orders from start to finish. 95% of the time, the program is easy to use and does exactly what we expect it to do! Cons Occasionally we run into syncing issues with QuickBooks. Other times, it's just an unexpected glitch. Data gets lost without explanation. Sometimes the guys can't save things when they are in the field. Most of the time its quickly resolvable. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Orders would get lost in the mix, we needed a better way to track statuses of work orders from start to finish Review Source Response from FieldPulse March 27, 2026 Nicole, thank you for the review. We are glad to hear the customization has been helpful for tracking your work orders and that your rep has been so helpful as you get up and running with FieldPulse. We appreciate you sharing your experience with syncing and occasional glitches. That kind of feedback is important for us to hear. EO Elizabeth O. Operations Manager Construction Used the software for: 1-2 years ### "FieldPulse for an HVAC business" March 4, 2026 5.0 Overall, I am highly satisfied with FieldPulse and would recommend to any other business. It makes everyday tasks easier and cuts down processes that we had previous to discovering it. Pros Fieldpulse makes it easy to navigate everyday tasks including scheduling, invoicing and quoting. It integrates with Quickbooks flawlessly. Cons I do not like how simplistic the invoices look to our customers. I like to describe the service that was performed and I do not see where this is allowed. I send invoices through Quickbooks as this allows me to be more descriptive. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse Fieldpulse seemed like a better fit for our company. Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Razorsync did not integrate with Quickbooks. Review Source Response from FieldPulse March 6, 2026 Elizabeth, thank you for the review. We are so glad to hear FieldPulse has made scheduling, invoicing, and quoting easier for your team and that the QuickBooks integration has been working well for you! JN Jamee N. Client Services Coordinator Utilities Used the software for: 1-2 years ### "Great customer support!" April 27, 2026 5.0 Great! We've been using FieldPulse for almost 2 years now and it has helped make our lives a lot easier in terms of collaboration and effectiveness in our office and on-site. Pros Customer support is always really helpful and quick in their response. Anytime we have an issue, customer support is able to help and send screen recordings to help us for future reference. Cons Sometimes it's tricky to navigate the higher level organizational details, but easy to get a hang of once you get going. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Program was outdated and not able to keep up with changing times. Review Source Response from FieldPulse April 29, 2026 Hi Jamee — hearing that FieldPulse has made a real difference for your team both in the office and on-site over the last 2 years is exactly what we hope for. Really glad our support team has been there when you've needed it! Ghanshyam S. JE Project Manager Chemicals Used the software for: Less than 6 months ### "Centralized Scheduling and Status Tracking That Brought Order to Our Plant Field Operations" April 28, 2026 5.0 At India Glycols Limited, managing field tasks, equipment work orders, and team coordination across multiple plant sections previously relied on a mix of verbal updates, printed sheets, and informal messaging. FieldPulse replaced that scattered approach with a structured, centralized system. The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing updates manually. The mobile app made this practical even while physically moving around the facility. The platform is clearly built with scalability in mind, which means some features feel more comprehensive than my current needs require. For larger teams managing complex field operations it would deliver excellent value. For smaller-scale internal use the pricing requires careful consideration. Overall it is a capable and reliable field service management tool that brought measurable structure to how I handle operational coordination at India Glycols Limited. Pros As a Junior Engineer at India Glycols Limited, tracking field tasks, work orders, and team assignments across different plant sections has always been a coordination challenge. FieldPulse addressed this directly through its centralized dashboard that brings scheduling, task management, and status tracking into one accessible place. What stood out most was the scheduling and job management system. Being able to assign tasks to the right team member, set timelines, and monitor progress without switching between spreadsheets and messaging apps made a noticeable difference in how organized our field operations felt. The status tracking feature kept me updated on which tasks were completed, pending, or delayed without needing to physically follow up with every person involved. The mobile app is a genuine strength. Accessing job details, updating task status, and checking assignments from my phone while moving between plant sections meant I was not dependent on being at my desk to stay informed. The interface on mobile is clean and functional without feeling stripped down compared to the desktop version. The CRM and client management tools are also well designed for maintaining records and tracking service history, which is useful when managing recurring maintenance tasks and equipment-related work orders at an industrial facility. Cons The pricing is the most significant concern for someone in my position. FieldPulse is primarily built for growing field service businesses, and its pricing reflects that target audience. As a Junior Engineer using it for internal operational coordination rather than a full commercial field service operation, the cost feels disproportionate to my scale of use. The workflow between job stages moving from work orders to task completion to reporting feels slightly disjointed in certain areas. Information does not always carry over seamlessly between stages, requiring manual re-entry that adds unnecessary steps to an otherwise efficient process. The initial setup and configuration also takes more time than expected. While the interface is clean, understanding how to set up custom workflows, permissions, and team structures for the first time requires patience and exploration without strong in-app guidance for new users. Review Source Response from FieldPulse May 8, 2026 Hi Ghanshyam — thanks for taking the time to share this. Really glad the scheduling, status tracking, and mobile app have been making day-to-day coordination feel more manageable. EF Elizabeth F. Manager Utilities Used the software for: 2+ years ### "Highly recommend Field Pulse" May 18, 2026 5.0 Its always been great! What I really love and appreciate is their fast response to any questions or concerns. Pros Scheduling, dispatching, invoicing, and customer communication became a lot easier to manage day to day. The app is pretty easy to use, and it helped our office and technicians stay on the same page. Overall, it made our workflow smoother and helped us stay more efficient. Their customer service is always great and fast when I need them. Cons Honestly, I don’t really have any major complaints. Like any software, there’s always a small learning curve when first getting started, but overall the platform has been easy to use and has continued improving over time. The support team has also been helpful whenever questions came up. Review Source Response from FieldPulse May 19, 2026 Hi Elizabeth — thank you for sharing this. Keeping your office and techs on the same page is exactly what we're built for, glad it's been working that way for your team. RR Rey R. Office Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Questions about updating the Schedule." May 6, 2026 5.0 I'm the new Office Administrator at Volt Elec. The Field Pulse Team is AMAZING! Since I am new at my position and with learning everything about the office and the functionalities of Field Pulse having the chat feature right at my fingertips is fantastic. The team at Field Pulse always responds to me and are extremely helpful. It's like having a Field Pulse Team member sit right next to me. I love it! Pros What I like most about Field Pulse is that they are extremely helpful. They are always there when I need them. The chat feature is amazing! The Field Pulse Team is very knowledgeable, friendly, attentive, and professional. Field Pulse makes me feel like they are part of our Volt Electric Family. Cons I truly cannot come with anything that I like lease about Field Pulse. The team is FANTASTIC! As I embark in other areas of Field Pulse, I will be able to answer this question. However as of now, I cannot come up anything. Review Source Response from FieldPulse May 11, 2026 Hi Rey, thank you for this! Really glad the chat support has been there for you as you're getting settled in. We're here for you as you continue to get comfortable with the platform. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.