--- title: "FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FieldPulse the right Service Dispatch solution for you? Explore 508 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/153475/FieldPulse/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- FieldPulse 4.6 (508) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of FieldPulse Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Sanit S AnalystHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “What I liked most about FieldPulse is its intuitive interface and the way it brings scheduling, job management, invoicing, customer communication, and team coordination into one platform.“ July 7, 2026 CV Celina V Office AdminConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “You cant customize fields you want to see in certain views like if you purchase you cant see the estimated arrival date or any special comments.“ June 2, 2026 EM Erica M AdministrativeConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “It helps us manage customer information, scheduling, work orders, estimates, invoicing, and team communication without having to switch between multiple systems.“ June 22, 2026 Sanit S AnalystHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The biggest drawback is that some advanced customization and reporting features can feel limited, especially for businesses with complex workflows.“ July 7, 2026 Rd Rodrigo d ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to send multiple estimate options to customers has been a real game-changer for our close rates and helps us stay competitive on pricing. But what really sets FieldPulse apart is the support—\[sensitive content hidden\] goes above and beyond every single time we reach out with questions or issues.“ June 11, 2026 NG Noel G Office ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “sometimes my techs in the field have issues with the app loading, and with their information loading. While the syncing with QuickBooks is an amazing feature I have experienced some issues with things not syncing.“ May 12, 2026 EO Emily O adminElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “The ease with which we can view project and job progress as well as schedule work for technicians on an easy-to-use calendar are our favorite features.“ June 24, 2026 SD Sherilynne D OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations to find all the information needed.“ April 8, 2026 ## Showing most helpful reviews Showing 1-25 of 508 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer OPERATIONS MANAGER Used the software for: Less than 1 year ### "\[sensitive content hidden\] ROCKS THE HOUSE DOWN!" November 3, 2026 5.0 My overall experience with FieldPulse has been excellent! The platform has been a great resource for our business, and the support we receive makes the experience even better. A special thank-you to \[sensitive content hidden\], who has been absolutely amazing to work with. She is knowledgeable, professional, responsive, and genuinely cares about making sure we have the support we need to succeed. Having someone like \[sensitive content hidden\] in our corner gives us confidence and makes working with FieldPulse that much better. I appreciate the service, support, and continued commitment to helping our business succeed. Highly recommend FieldPulse! Pros What I like most about FieldPulse is the outstanding customer service and the amazing support from \[sensitive content hidden\]! \[sensitive content hidden\] is absolutely awesome to work with—she’s knowledgeable, responsive, professional, and always willing to go the extra mile to help. She makes everything feel easy and ensures we feel supported every step of the way. Having someone like \[sensitive content hidden\] on our side makes a huge difference and truly enhances our experience with FieldPulse. She is a valuable asset to the team, and I couldn’t be happier with the service she provides. Thank you, \[sensitive content hidden\], for being amazing! Cons Honestly, my experience with FieldPulse has been very positive. Like any software, there may be a few areas for improvement as the platform continues to evolve, but the overall experience has been great. The excellent support from \[sensitive content hidden\] makes a big difference, and she helps make any challenges much easier to navigate. I look forward to seeing FieldPulse continue to grow and improve! Review Source Suraj Y. IT Operations Analyst Used the software for: Less than 1 year ### "Great scheduling tool that saves our team hours weekly" October 27, 2026 5.0 FieldPulse has been a great investment for our service business. It provides excellent value for money by combining scheduling, team collaboration, and automated workflow updates into one platform. The security feels solid, and on the rare occasions we ran into a glitch, their customer support team responded quickly to help us sort it out. It has saved us hours of paperwork every single week. Pros The job scheduling and dispatching tools are incredibly easy to use. It keeps our field techs and the office team completely aligned in real time. We also love the proposal management feature, which lets us create and send professional quotes right from a job site and get fast customer approvals. Cons The initial setup and getting all of our existing customer data imported took a bit longer than we expected. Also, the mobile app can occasionally lag or run a bit slow when you are in areas with poor cellular service, forcing you to wait for pages to refresh. Review Source R Reviewer Executive assistant Accounting Used the software for: Less than 1 year ### "\[sensitive content hidden\] is the best Field Pulse support!" October 21, 2026 5.0 A special shoutout to \[sensitive content hidden\] in support—we really enjoy working with her, she’s absolutely amazing!! She makes the “help, what did we click?” moments a whole lot less stressful! 😂 Pros I love FieldPulse’s customizable fields—because our business doesn’t fit in a one-size-fits-all toolbox! I love the ability to move back and forth in work flows. Scheduling seems to be a lot easier. Cons Im not a fan of how the AR is viewed. While I know this is not an accounting system it’s important to have a good view for receivables. Also, we work with a lot of property management and sometimes we need to change the customer. Unfortunately it’s not a simple task of editing and changing the customer name. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Stay far away if you love efficiency, speed, and easy of use in your software" October 21, 2026 1.0 1 out of 5 at least we can process money and save on card fees. Other than that it is a poor, slow, inefficient experience Pros Saves 5k+ in card fees per month. I can process a customer transaction. it saves customers in a software but others do this also. Cons Slow to resolve issues on any front. Stay away Super long time to process a customer if he just wants to buy from us we run an appliance store and its just a poor oveall experience that i have complained so much im done complaining just want to warn others to not use this software. I tried to cancel chat ai and they said no because i did not give a 60 day notice and now they are auto renewing me for another year on every service. What a joke. Review Source R Reviewer Dispatcher Used the software for: Less than 1 year ### "FieldPulse is great! " October 21, 2026 5.0 \[sensitive content hidden\] has been an amazing help getting us set up and any issues we had early on she was able to assist right away. Going from one platform to another is always stressful but \[sensitive content hidden\] made it easy and our team efficiency has increased significantly Pros I love how its very easy to schedule calls, communicate with customers through the message templates and the scheduler assist when placing new calls on the board Cons Dislike how sometimes moving around calls on the dispatch board it wont drag out to the duration i request it for, i have to manually go in and adjust the duration Review Source R Reviewer Dispatcher Used the software for: Less than 1 year ### "OVERALL SATISTFACTION " October 21, 2026 5.0 Aside from these few areas for improvement, I think FieldPulse has a lot of potential. The team has been very receptive to feedback, and I appreciate their willingness to work with customers to improve the system. I believe that as the platform continues to develop and our team becomes more familiar with it, many of these challenges will become easier to manage. I also want to give a special shout-out to \[sensitive content hidden\], who has been a tremendous help to our team! We truly appreciate her support, responsiveness, and willingness to work alongside us as we navigate and learn the FieldPulse system. Having someone who is available to answer questions, help address concerns, and assist with our needs has made the transition much smoother. We are very happy to have \[sensitive content hidden\] working alongside us and appreciate the time and effort she puts into helping our team succeed! Pros FieldPulse has been a great tool for keeping our day-to-day operations organized and running smoothly! It makes scheduling jobs, sending out invoices, and creating purchase orders (POs) so much easier and more efficient. Having everything in one place helps streamline our workflow, keeps communication organized, and saves valuable time throughout the day. The platform is user-friendly and makes managing multiple jobs and keeping track of important details much less stressful. Overall, FieldPulse has been a great addition to our team and helps make our daily operations run more smoothly. Highly recommend! Cons Overall, there aren't too many cons with FieldPulse! Since it's a newer system for our team, there have been a few bumps along the way, but whenever bugs come up or we have requests for improvements, the FieldPulse team is typically quick to address them or accommodate our needs. Like any new system, it takes time to get used to, and I think some of the initial challenges simply come with learning a new platform. One improvement I would really like to see is a quicker way to search for work orders (WO numbers) directly from the main search bar. Currently, locating a specific job requires navigating to Jobs > All Jobs, selecting the filter, choosing all statuses, and entering the WO number under the custom field value. This process can feel unnecessarily time-consuming when you're just trying to find one job quickly. Another challenge is that all addresses seem to be grouped under the main parent account, which can make it difficult to review the service history for one specific property. It would be helpful to have an easier way to view job history by individual service address without having to sort through jobs associated with the entire parent account. Review Source R Reviewer Billing Specialist Used the software for: Less than 1 year ### "Amazing Customer Service" October 14, 2026 5.0 Great overall experience! Very user friendly! Amazing customer support! I love how clean the interface is. Pros The responsiveness of their customer care team! Whenever I have an issue, the team is eager to help assist me and also teach me as well! Cons Accounts that are past due are more difficult to spot then with other programs. It would be great if an account's name could be manually changed to a different color for Collection purposes Review Source VR Verified Reviewer Designer Administrator Used the software for: Less than 1 year ### "Way better than quickbooks for me!" October 13, 2026 5.0 With the couple months that I have been using it I think you get great value for your money. I enjoy it and all the updates that happen and I can't wait to see what else you can do with Field pulse. Pros Love the interface of FP itself. The scheduling part is amazing. the customer support when I need assistance is phenomenal! Cons I think it would have to be I wish it was a little more customizable when it came to moving tabs or even setting up triggers. Review Source R Reviewer Sales Used the software for: 1-3 years ### "We love Field Pulse" October 12, 2026 5.0 I like the software. its a good day to day. Would like to see more automation in the future. It is a really good tool. Pros A good crm for our team and dispatching. We use it from scheduling, tracking jobs and sending a team member out for installs. Cons needs more automations for daily usage. Include files would be nice. Definitely more automation would be nice Review Source R Reviewer Sales Used the software for: Less than 1 year ### "Great Support" October 8, 2026 5.0 very happy they have help me many times quickly and answer all my questions I am Thankful for the team. Pros \[sensitive content hidden\] helped me with my issue quickly I could not find an invoice and she help me through it great support Cons I have no complaints so far every time I have needed help support team is always there to help me in any way. Review Source R Reviewer Administration and Accounting Assistant Used the software for: Less than 1 year ### "Great Support!" February 19, 2026 4.0 We had been using the field services module that work directly with our accounting system that just wasn't working for us. FieldPulse was a great solution in terms of features and pricing. We have been able to get our service department up and running more efficiently. Pros The customer support is great! We know we can always count on our Customer Success Specialist to help us out if we get stuck or need help setting something up. Cons The filters could be improved upon. There is not a good way to exclude certain things from the filters. For example, we want to exclude jobs that have been invoiced from the filter, you can really only include certain things. Review Source R Reviewer President Used the software for: 1-3 years ### "Emily Scherer is Awesome!" June 30, 2026 5.0 This has been the best software and the best people I have had the pleasure of working with. Onboarding was a breeze, and everyone in tech support is helpful. Pros Emily Scherer has always been great to work with and is very responsive to my questions. Whenever I need anything, she emails me back promptly. Cons I haven't found any that I don't like yet. The software seems to be very solid. I'm sure there are some quirks that we have had to work around, but that is no different than any other program. Review Source Verified Reviewer Project officer Used the software for: Less than 1 year ### "Track your jobs all in one platform" September 8, 2026 5.0 Overall, once you get your head around it, this is a powerful tool that lets you track your jobs from start to finish seamlessly. Customer service is great so would recommend getting in touch with them if you get stuck! Pros Great customer service - super responsive! It's also ideal to be able to track a job through its full lifecycle in one system rather than having to move from application to application. Cons Couple of things: 1. It would be better if pricing information was just published and readily available upfront instead of having to call a sales team. 2. While it can do more things than some of the simpler apps, it does take a bit of time to get your head around how things work. Review Source R Reviewer Administrative Assistant Used the software for: Less than 1 year ### "Give it a chance!" May 15, 2026 3.0 I would say my overall experience has been in the middle. There's definitely a few things that I really enjoy with Field pulse but I think there's a lot they need to work on and add to the site to make it easier on us. Pros I like that it is easy to manage all my employees scheduling at once. It's also easier to handle customer information and communication with their automatic triggers for email and SMS. It's also a good way to for our admin team to work together and pick up where each other left out. It's also helpful with tech and admin communication as well. Where the tech can input all necessary information into field pulse and the admin team can easily access. I've only used the live customer support once but it was extremely helpful and they were able to quickly resolve the information. Cons One of the things I like least about field pulse is that right now there are quite a few glitches- such as line items and customers randomly getting deleted, long processing times, and work orders not showing on calendars. I also wish that there were more personal setting for accounts for example, my co worker and I both send out estimates and would like to have each other cc'ed automatically but there is only a setting to have a designated cc email for the company as a whole. I also wish there were more ways to edit forms and dynamic proposals. What's available now is a great foundation but doesn't allow for full company creativity, I think this is worth looking into. Another thing is connecting files from an estomate to a work order to an invoice. Right now it seems like for we need to download files and forms from a work order to put it in an invoice which is a bit inconvenient. I think it would be helpful if there was a file files can stay connected through an estimate, work order, and invoice especially when they're all linked to each other. Review Source R Reviewer President Used the software for: Less than 1 year ### "Definitely Worth Considering for Field Service Companies" July 2, 2026 4.0 Software has lots of good features and rather intuitive to explore and learn. There is always a learning curve with new software. Everyone at FieldPulse is super nice and has been helpful thru everything. Pros Has the ability to calculate item cost using measurements such as square feet. Built in payment platform available to process ACH and card payments. Automatically syncs with QuickBooks online. There is a lot of customization you can set up to eliminate/automate tedious tasks or make routines that are consistent. So grateful it will warn you if you go to leave something that you have not saved yet. Cons Onboarding training needs to be tailored to customer better. The math calculations are part of the price book component and we did not cover the price book portion of training until there were only a couple training sessions left. Would have been nicer to at least get us started on the price book component earlier because there is quite a bit to creating and setting it up. Our account "go to" person and tech support helped us with price book component after the onboarding training ended. Tech support is responsive and so far has been able to help us resolve issues. Review Source R Reviewer Chief Growth Officer Used the software for: Less than 1 year ### "Worse Than Vaporware - It's a Vortex of Pain" March 30, 2026 2.0 Great account managers stuck supporting buggy software. Estimates show different numbers on different screens. Everything is nickel-and-dimed. We switched to Jobber - same setup took 3 weeks instead of 3 months, and it actually works. Pros The account managers are great. They genuinely care and work hard to make up for the software's shortcomings. They deserve better than the product they're asked to support. Cons Where to start. The software is riddled with bugs - including customer-facing ones that involve real dollars. We had estimates where the Edit Estimate screen showed one number, the online client-facing estimate showed a different number, and the PDF showed a third number. That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers. FieldPulse is the opposite of opinionated software. They've built like five ways to do the same thing, but instead of making one of them work well, they all half-work and are full of bugs. It feels like a product that's trying to be everything and delivering on nothing. Their pricing strategy is also frustrating. They lock you into the basic plan and then nickel-and-dime you for functionality that should be standard. One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform. That's not a premium feature. That's basic two-way communication. Review Source R Reviewer HVAC Used the software for: Less than 1 year ### "Not a good software" August 13, 2026 1.0 Our experience with FieldPulse has been extremely disappointing. The software has created more headaches than solutions for our business, particularly when it comes to bookkeeping, system issues, and customer support. When we have problems, we are repeatedly told that the team is “working on it,” but issues remain unresolved. We have also paid extra for a dedicated account representative, yet our assigned agent rarely—or never—returns our calls. We have spent far too much time chasing support instead of actually running our business. What makes the situation even more frustrating is that, despite the ongoing problems and the fact that the system has not worked reliably for us, FieldPulse will not allow us to get out of our contract. We are extremely disappointed with the product and, even more so, with the lack of customer support. If you are considering FieldPulse, do your research and make sure you fully understand the contract before signing. We wish we had. Unfortunately, we cannot recommend FieldPulse based on our experience. Pros We thought it would be more in line with quickbooks but it has been nothing but problems making our lives and our accouters work double. Cons Bad customer service, if the technician looses reception on the job site nothing get safe, timing, pictures and comments. Review Source R Reviewer Plumber. Owner Used the software for: 1-3 years ### "Great service" August 12, 2026 5.0 Pros I love FieldPulse, their customer support is phenomenal, I’ve used house called pro, jobber, and QuickBooks scheduling and by far FieldPulse is the best. I would say my favorite thing is probably the workflow automation, for our techs in the field, it makes it very clear on what their next steps are, and I also love that as an administrator, I can customize this workflow to meet my business needs. Cons There are lots of add-ons, which is nice, but it gets really pricey if I was to truly want everything that I think I need Review Source R Reviewer Sign and Graphic Installation Used the software for: Less than 1 year ### "Field Pulse Rocks" August 31, 2026 5.0 I have asked tons of questions and the tech team has always been very responsive. They have even made custom videos for me to walk me through setup. Every possibly tool I need FieldPulse has it. Pros Based on my experience there isn't anything that FieldPulse cant do. It handles all of my needs and then some. Cons The setup process can be a lot but thats because it does so much. There is many so many options and so many settings. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Review Title: A Game-Changer for Service Businesses" June 15, 2026 5.0 We've been using FieldPulse for a year now, and it's transformed how we operate. The platform delivers the same features as competitors, but FieldPulse keeps the pricing very fair for what you get. \[sensitive content hidden\] has always been there to help us with any problems or questions. If you're running a service business looking for software that actually works with real customer support behind it, FieldPulse is the answer. We definitely recommend it. Pros Everything is in one platform. We handle scheduling, estimates, invoicing, and customer management without jumping between systems. The ability to send multiple estimate options to customers has been a real game-changer for our close rates and helps us stay competitive on pricing. But what really sets FieldPulse apart is the support—\[sensitive content hidden\] goes above and beyond every single time we reach out with questions or issues. Cons The scheduling and route optimization could be more intuitive. It takes time to learn how the system works, and we'd love to see a more automated route planning feature built in to save our technicians drive time. Review Source IK Isaac K. Director of Business Operations Used the software for: 3-5 years ### "A must have for every Field Service business" June 3, 2026 5.0 Migrating to FieldPulse 4 years ago has been the best decision I have ever made as a business owner, and I have never looked back. My process is customized to the centimeter because of how flexible the app is and how easy it is to use. Fieldpulse has quickly become the core of our business processes Pros Fieldpulse completely improved our process and operations. After struggling with many different software options, Fieldpulse had a solution for all our needs. From Technician management, to project management, Job Scheduling, Estimating, and Invoicing, the sales process became so easy that their technical support is very good and always improving the system with new features and updates. Cons The only issue with Fieldpuse, I would say, is the pricing. They have a base fee and a per-user fee, which can quickly add up if you have multiple users, as we do. This can become challenging for a small business. Review Source R Reviewer Owner Used the software for: 1-3 years ### "FieldPulse Review" May 21, 2026 5.0 I have had an awesome experience with FieldPulse so far. They have a great platform that is very user friendly Pros I like the how easy it is to build estimates, convert to invoices, and collect payment all in the same platform Cons My only complaint about FieldPulse is that I wish it was tied directly in with my distributor so I could have automatic price updates. Review Source Jessica V. Managing Partner Used the software for: 1-3 years ### "Well-rounded Software" April 16, 2026 5.0 Very pleased. It's not 'custom-created software', but we can't afford that. I'm very pleased with how customizable it IS, however. I found it to be a large learning curve, but the customer support has been sufficient to get us up and running and now that we've been using Field Pulse for 18 months, I rarely need support and using it is smooth. Pros FieldPulse is capable of covering a huge range of needs for any service-based business. Client database, item database, quote management, invoicing, automated client connections, and more. The reason we left our previous software was that it didn't provide a platform for our clients to easily view our quotes/invoices on mobile devices (which is what 90% of our clients use!). Additionally, although we still prefer Quickbooks for large-scale accounting purposes, it is very convenient for our clients to be able to make payments right on the same (FieldPulse) link where they view their quote or invoice. Cons We still haven't quite been able to successfully sync FieldPulse with Quickbooks Online, mostly because of over a decade of pre-existing Client Lists from 2 different sources. Review Source R Reviewer service coordinator Used the software for: 1-3 years ### "Office Manager scheduler" March 27, 2026 4.0 Overall, it works well for our company. We used to use spreadsheets to keep track of our services and jobs and this is so much better. Pros it is pretty easy to use. Self explanatory. It is so much better than what we were using before and it's able to hold a lot more information. Cons It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs. I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Glad We Switched to FieldPulse" March 1, 2026 4.0 FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software. The constant updates and added features means that any concerns that I currently have I know will be addressed. Overall we are glad to have switched to FieldPulse. Pros Features. FieldPulse has a ton of features and plugins that are incredibly useful for a company like mine. FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices. The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting. Cons Moving from Estimates to Jobs to Invoices still feels a bit disjointed. Information between these categories could use some engineering work to avoid having to constantly copy and paste information between these crucial steps of every project. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.