# Page 2 | FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FieldPulse the right Field Service Management solution for you? Explore 440 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153475/FieldPulse/reviews --- FieldPulse 4.6 (440) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 2 - Reviews of FieldPulse ## Showing most helpful reviews Showing 26-50 of 440 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Sherilynne D. Owner Construction Used the software for: 1-2 years ### "Not recommended" April 8, 2026 2.0 Unresponsive to reported problems. The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations to find all the information needed. We do not like . Pros It enables us to receive payments from customers electronically via a click-to-pay feature built into the invoice. Cons Information about each customer and job is spread out among too many different pages. We have to click into multiple locations to get all the info we need for any action. Notes and pictures do not follow from one page to the next along the course of the job. Frequent unresolved glitches. Slow or no response to requests for help solving problems in the software. After 1.5 years using the program very few, if any, problems have been corrected. We've had corrections work, then revert back to the original problem with no explanation. Very slow processing, causing the system to freeze quite often. In the field, the freezing requires a restart after which all the entered data disappears and has to be reentered. It takes FAR more time for my employees to do their jobs than our old software thus costing the company approximately $40,000 extra per year in lost productivity. I would not recommend . Switched from [GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Franchisor forced the change with little notice. They mislead us and oversold the capabilities of this product. Review Source Response from FieldPulse April 29, 2026 Hey Sherilynne, we appreciate your feedback. It is clear your experience hasn't been what you expected, and we take these concerns seriously. Please reach out to our support team and ask to be escalated, and we'll make sure the right person follows up with you directly. VR Verified Reviewer DevOps Computer & Network Security Used the software for: 6-12 months ### "Simple and effective tool for managing field operations" April 20, 2026 5.0 My experience with has been very positive. It has helped streamline scheduling, manage field teams efficiently, and improve overall workflow. The platform offers reliable security for managing customer and job data, and overall value for money is good considering the features provided. Customer support is responsive and helpful, which improves the overall experience. Team collaboration is smooth, with clear visibility into tasks and updates. Scheduling and employee management are simple and effective, making daily operations easier to handle. Syncing across devices generally works well, although there can be occasional minor delays. Overall, it has reduced manual effort, improved coordination, and provided better visibility into operations. Pros is very easy to use for managing daily operations like scheduling, job tracking, and team coordination. The interface is clean, and it helps keep everything organized in one place. Customer support is also responsive and helpful. Cons Some advanced features and customizations are limited, and reporting could be more detailed. Mobile app performance can occasionally lag during heavy usage. Review Source Response from FieldPulse April 29, 2026 Hi there — really glad FieldPulse has been helping streamline your scheduling and team coordination. Thanks for taking the time to share this. MR MARCELLA R. OFFICE MANAGER Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "FieldPulse is easy to use in the office or on the go" February 26, 2026 4.0 Overall I enjoy using . I appreciate the ease of use. I still have much to learn when it comes to writing forms and importing inventory but I am getting better every day. Pros I like the ease of use of across multiple devices. I am an office manager and if i am off work for the day or on my lunch and am running errands I can use the FieldPulse app on my phone or Ipad to continue working if a customer needs assistance or one of our employees. Cons I have used for almost 2 years now and the one thing that i wish could change is the time sheets on a job. For example, if we have a larger project that spans over a few weeks and multiple employees go to it I only see the total hours on the job for each employee. I do not see which day they were at the job. an employee may have 70 hours on the job but i have to go through their own individual daily time sheets to know which days the employee was on site. it makes it difficult when employees mess up their times or when i am looking for receipts from our suppliers who forgot to list our job # on their delivery for us. Review Source Response from FieldPulse March 16, 2026 Marcella, thank you for the review. We are glad to hear FieldPulse has been easy to use and that it helps you stay connected with your team and customers. We also appreciate your feedback about timesheets on larger projects. That is helpful insight, and we will be sure to share it with our team. Thanks again for taking the time to share your experience. KB Kirill B. CEO Information Technology and Services Used the software for: 6-12 months ### "Met minimal objective" March 3, 2026 4.0 It works to accomplish the major objective mentioned above. The tech support experience has been wanting. Emails don't always find my customers and invoices get deferred. The UI issues previously communicated to the tech support representative have been deemed as not feasible for . This may become its undoing should a better alternative come around. Pros The objective was to unify our estimating, job scheduling and invoicing into one portal. has met the objective Cons Minor interface glitches, sorting of fields/columns. Address field in Jobs does not format properly for QB sync. Email system does not always work. Unable to email invoices and CC multiple recipients. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Looked more promising in terms of integration than others Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) needed to integrate work order and tech scheduling with estimating and invoicing Review Source Response from FieldPulse March 6, 2026 Kirill, we appreciate you sharing your feedback on the interface, email delivery, and QuickBooks syncing. That input is extremely valuable. We are glad to hear FieldPulse has helped with your estimating, scheduling, and invoicing. Thank you for taking the time to leave a review. JS Julie S. service coordinator Consumer Goods Used the software for: 1-2 years ### "Office Manager scheduler" March 25, 2026 4.0 Overall, it works well for our company. We used to use spreadsheets to keep track of our services and jobs and this is so much better. Pros it is pretty easy to use. Self explanatory. It is so much better than what we were using before and it's able to hold a lot more information. Cons It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs. I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing FieldPulse it seemed to best meet our needs. We could put all of our data into the system we were keeping in a google document file Switched from [GoCanvas](https://www.capterra.com/p/139882/Canvas-Mobile-Forms/) It did not meet our needs. It did not allow us to put all of the information we need on a daily basis into this system Review Source Response from FieldPulse March 27, 2026 Julie, thank you for the review. We are glad to hear FieldPulse has been a big improvement from spreadsheets and is helping your team keep everything in one place. We also appreciate your feedback about speed and navigation. That input is important to us, and we will make sure it is shared with our team. Thanks again for taking the time to share your experience. PM Paula M. Service Lead Construction Used the software for: 6-12 months ### "An Intuitive Platform That Keeps Teams Aligned and Productive" April 2, 2026 5.0 Pros I’ve had a really positive experience using this software in my day-to-day work. One of the standout features for me has been the customer support—any time I’ve had a question or run into an issue, the support team has been responsive, knowledgeable and genuinely helpful. The platform is also very intuitive when it comes to scheduling and tracking. Setting up tasks, managing timelines and keeping everything organized feels straightforward and efficient. That saves a lot of time and reduces the chance of things slipping through the cracks. Collaboration is another strong point for my team. It’s easy to keep everyone on the same page, share updates and maintain visibility across projects. Finally, the reporting features are incredibly useful. Being able to quickly generate clear, insightful reports helps with decision-making and gives a solid overview of progress and performance. Overall, the software has made my workflow smoother and more efficient and I’d definitely recommend it to teams looking for a reliable, user-friendly solution. Cons I choose to stay focused on what works and finding solutions for things that don't! Implementing new software is always a bit frustrating. Switched from [FSM Software](https://www.capterra.com/p/10023100/FSM-Software/) We wanted a system that allowed for more transparency and reporting. Review Source Response from FieldPulse April 8, 2026 Paula, thank you so much for the thoughtful review. We are really glad to hear FieldPulse has helped improve your workflow and keep your team aligned. It is awesome to know features like scheduling and reporting have been valuable for your team, and that our support team has been there when you need it. We really appreciate you taking the time to share your experience. JV Jessica V. Managing Partner Construction Used the software for: 1-2 years ### "Well-rounded Software" April 14, 2026 5.0 Very pleased. It's not 'custom-created software', but we can't afford that. I'm very pleased with how customizable it IS, however. I found it to be a large learning curve, but the customer support has been sufficient to get us up and running and now that we've been using Field Pulse for 18 months, I rarely need support and using it is smooth. Pros is capable of covering a huge range of needs for any service-based business. Client database, item database, quote management, invoicing, automated client connections, and more. The reason we left our previous software was that it didn't provide a platform for our clients to easily view our quotes/invoices on mobile devices (which is what 90% of our clients use!). Additionally, although we still prefer Quickbooks for large-scale accounting purposes, it is very convenient for our clients to be able to make payments right on the same (FieldPulse) link where they view their quote or invoice. Cons We still haven't quite been able to successfully sync with Quickbooks Online, mostly because of over a decade of pre-existing Client Lists from 2 different sources. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse Only was able to provide ALL the functions we needed. Switched from [ConstructionOnline](https://www.capterra.com/p/160201/ConstructionOnline/) Cost and needed more functionality. UDA did not have ability for client to sign, payment processing, or mobile-device views for client-facing documents. Review Source Response from FieldPulse April 29, 2026 Hi Jessica — it means a lot to our team to hear that we were able to support you as you got up and running on FieldPulse. We're glad you're enjoying the customization options and that FieldPulse is able to support your business needs. SD Sam D. Owner Construction Used the software for: 1-2 years ### "Great for small businesses " March 31, 2026 5.0 Pros is great for my small residential service business, we do HVAC, electrical and plumbing work with a few customers that we do everything home repair related. Fieldpulse is versatile and customizable to fit the needs of our most niche customers. I love the cost per month and I don't have to worry about switching to a new platform in 3 to 5 years, they have features that I'm confident are scalable when we reach 8 to 10 trucks on the road. Cons sometimes the weeks start on Monday and sometimes they start on Sunday when creating a schedule. learning curve for all the features are pretty steep Switched from [Invoice Simple](https://www.capterra.com/p/165683/Invoice-Simple/) needed scheduling capability, no customer support in invoice simple Review Source Response from FieldPulse April 8, 2026 Sam, thank you so much for the review. We are really glad to hear FieldPulse has been a great fit for your business and that you feel confident using it as you continue to scale. We appreciate you taking the time to share your experience and look forward to continuing to support your team. AZ Andrew Z. Operations Manager Furniture Used the software for: Less than 6 months ### "Glad We Switched to FieldPulse" February 26, 2026 4.0 has allowed us to better track and maintain our field services for less monthly costs than our old software. The constant updates and added features means that any concerns that I currently have I know will be addressed. Overall we are glad to have switched to FieldPulse. Pros Features. has a ton of features and plugins that are incredibly useful for a company like mine. FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices. The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting. Cons Moving from Estimates to Jobs to Invoices still feels a bit disjointed. Information between these categories could use some engineering work to avoid having to constantly copy and paste information between these crucial steps of every project. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing FieldPulse had all of these features and more presented in a way that worked better for us. Review Source Response from FieldPulse March 2, 2026 Andrew, thank you for the review. It is awesome to hear that the platform is helping your team stay aligned. We appreciate your feedback about the flow between estimates, jobs, and invoices. We will be sure to share it with our team. BJ Bowen J. General Manager Construction Used the software for: 1-2 years ### "Excellent software, even better Customer Support team" May 11, 2026 5.0 We have been using for over a year now, and it has been a great improvement over the last software system we used. As mentioned in the "Pros" section, Fieldpulse covers all of our company's business needs in one package. I especially want to highlight their customer support team. No software is perfect- occasionally we run into bugs, or have questions about how to do something. Their customer support chat team is always prompt and helpful. In particular, shout out to \[sensitive content hidden\] I., who I've worked with several times and has always been able to get me the answers I need quickly. I'm usually able to get my problem resolved within minutes. In cases where it's a legitimate technical problem, they elevate the question to their tech support team, who has also been great to work with. They follow up regularly via email until the problem has been resolved. Pros Powerful software that is both flexible & customizable. Excellent customer support Continually developing the software and adding features Meets all of our companies needs when it comes to CRM, bidding & invoicing, processing payments, scheduling, ordering, inventory, and etc - all in one package. Cons Sometimes glitchy (usually resolved relatively quickly). I wish it had more options for automated communications, both externally and internally. Purchase order system needs some improvements (which I'm told are in the works). Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing FieldPulse Price, features, and responsiveness of their sales & support teams Switched from [RB Control Systems](https://www.capterra.com/p/158830/RB-Control-Systems/) We needed a system that was more flexible and had better CRM automation than what we had previously. Review Source Response from FieldPulse May 15, 2026 Hi Bowen, thank you for this, and for being so specific about your experience. We are really glad FieldPulse has been a good fit for your team and that our support team has left such a great impression. Ramsey R. Chief Growth Officer Construction Used the software for: 6-12 months ### "Worse Than Vaporware - It's a Vortex of Pain" March 26, 2026 2.0 Great account managers stuck supporting buggy software. Estimates show different numbers on different screens. Everything is nickel-and-dimed. We switched to Jobber - same setup took 3 weeks instead of 3 months, and it actually works. Pros The account managers are great. They genuinely care and work hard to make up for the software's shortcomings. They deserve better than the product they're asked to support. Cons Where to start. The software is riddled with bugs - including customer-facing ones that involve real dollars. We had estimates where the Edit Estimate screen showed one number, the online client-facing estimate showed a different number, and the PDF showed a third number. That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers. is the opposite of opinionated software. They've built like five ways to do the same thing, but instead of making one of them work well, they all half-work and are full of bugs. It feels like a product that's trying to be everything and delivering on nothing. Their pricing strategy is also frustrating. They lock you into the basic plan and then nickel-and-dime you for functionality that should be standard. One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform. That's not a premium feature. That's basic two-way communication. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Because we thought it struck the right balance between Jobber/HouseCall Pro and ServiceTitan in terms of complexity and cost. Review Source Response from FieldPulse March 30, 2026 Ramsey, thank you for taking the time to share this. We’re glad to hear your account managers have been there for you and doing their best to help. We appreciate you calling out the issues you mentioned, especially around estimates and customer-facing details. Your feedback on functionality and pricing is really valuable, and we’ll make sure it’s shared with our team. Ghanshyam S. JE Project Manager Chemicals Used the software for: Less than 6 months ### "Centralized Scheduling and Status Tracking That Brought Order to Our Plant Field Operations" April 28, 2026 5.0 At India Glycols Limited, managing field tasks, equipment work orders, and team coordination across multiple plant sections previously relied on a mix of verbal updates, printed sheets, and informal messaging. replaced that scattered approach with a structured, centralized system. The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing updates manually. The mobile app made this practical even while physically moving around the facility. The platform is clearly built with scalability in mind, which means some features feel more comprehensive than my current needs require. For larger teams managing complex field operations it would deliver excellent value. For smaller-scale internal use the pricing requires careful consideration. Overall it is a capable and reliable field service management tool that brought measurable structure to how I handle operational coordination at India Glycols Limited. Pros As a Junior Engineer at India Glycols Limited, tracking field tasks, work orders, and team assignments across different plant sections has always been a coordination challenge. addressed this directly through its centralized dashboard that brings scheduling, task management, and status tracking into one accessible place. What stood out most was the scheduling and job management system. Being able to assign tasks to the right team member, set timelines, and monitor progress without switching between spreadsheets and messaging apps made a noticeable difference in how organized our field operations felt. The status tracking feature kept me updated on which tasks were completed, pending, or delayed without needing to physically follow up with every person involved. The mobile app is a genuine strength. Accessing job details, updating task status, and checking assignments from my phone while moving between plant sections meant I was not dependent on being at my desk to stay informed. The interface on mobile is clean and functional without feeling stripped down compared to the desktop version. The CRM and client management tools are also well designed for maintaining records and tracking service history, which is useful when managing recurring maintenance tasks and equipment-related work orders at an industrial facility. Cons The pricing is the most significant concern for someone in my position. is primarily built for growing field service businesses, and its pricing reflects that target audience. As a Junior Engineer using it for internal operational coordination rather than a full commercial field service operation, the cost feels disproportionate to my scale of use. The workflow between job stages moving from work orders to task completion to reporting feels slightly disjointed in certain areas. Information does not always carry over seamlessly between stages, requiring manual re-entry that adds unnecessary steps to an otherwise efficient process. The initial setup and configuration also takes more time than expected. While the interface is clean, understanding how to set up custom workflows, permissions, and team structures for the first time requires patience and exploration without strong in-app guidance for new users. Review Source Response from FieldPulse May 8, 2026 Hi Ghanshyam — thanks for taking the time to share this. Really glad the scheduling, status tracking, and mobile app have been making day-to-day coordination feel more manageable. RL Rob L. Owner Construction Used the software for: 6-12 months ### "Very Happy " April 13, 2026 5.0 It’s been great. A few rough bumps figuring things out, but mostly smooth. My wife and I both use it, she manages the schedule and I’m in the field. I don’t know what I would do without it. Iv looked at and used other services and they just aren’t worth the money. I was very hesitant to spend the money on , but I’m very glad I did. Pros We really like the Field Pulse system. It’s easy to use, it keeps me organized and is really able to fit any business and any business size. Cons Honestly, the price. There’s no way around it, it’s not cheap. But neither am I. I can’t expect my customers to spend more money on quality if I’m not willing to do the same. Is it expensive? Yes. Is it worth the expense? Absolutely. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse They looked to be just like jobber, which I didn’t want Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) They sucked. That’s the only way I can say it. They charged a lot and way under delivered. They made it difficult to operate and function and they didn’t make it feel like they really wanted our company to do well. was different. Review Source Response from FieldPulse April 29, 2026 Hey Rob, it means a lot to our whole team to hear that FieldPulse has been a good fit for your business and is helping you stay organized! AH Aaron H. Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good but you can be better and cheaper!" March 10, 2026 3.0 I would give our overall experience as good. Jacob L is one of the nicer support individuals I have encountered. The support is normally always great! Price can be better; syncing can be better. The flexibility has changed so bravo there. I will be changing service once my contract is up. Pros I have everything is in one place. My customers, invoices, estimates, reports, timesheets, team members, and schedule. Cons I have had issues with price, flexibility in changing my setup. I find this CRM more expensive than competing companies. And the estimates can't be e-signed. I don't know when a customer has opened our quotes/invoices with another CRM I can. Also, no contract that is another big one. The other company we are switching too has no contracts. Review Source Response from FieldPulse March 16, 2026 Aaron, thank you for taking the time to share your feedback. We are glad to hear you had a positive experience with Jacob. We also appreciate your honesty around pricing, flexibility, and syncing. Feedback like this is important for us to hear and helps us continue improving the platform. CL Cale L. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Field pulse is the best!" March 2, 2026 5.0 Every time I go to Field pulse about any questions especially \[sensitive content hidden\] , they always have answers. I love how they send screenshots that give us really good directions. Pros Field pulse has so many features that we still haven't even explored! I feel like I learn something new every week, making my business more efficient and organized. Cons Not much I could think of right now, maybe one thing but field pulse have been more than helpful and they're always trying to better the system. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) Field pulse just has 1000 more features then QuickBooks. Review Source Response from FieldPulse March 6, 2026 Cale, thank you for the review. It is great to hear that our team has been helpful and that you are enjoying FieldPulse. We appreciate you taking the time to share your experience. Wayne G. Owner Construction Used the software for: 6-12 months ### "Can we go from a B student to an A student" February 4, 2026 4.0 I am 85% satisfied with my partnership with Field Pulse. I like the current software, however implementation and customization has some room to improve from the end users perspective. Pros I like color scheme, I like that our technicians have photos with there log in. I like that you can have separate user features based on the techs settings. I like the value for money its less than service titan but more than all others, however provides what we need as far as functions. the customer support bot has really helped when we need something quick. Cons What I like least is the layout of the schedule, our techs and managers tend to be very visual people and the schedule we had used before with a simple spreadsheet actually was faster to navigate and easier to look over. If Field Pulse could take some feedback on this and consider another dispatch calendar i think it could make a huge difference in our team collaboration. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Projul](https://www.capterra.com/p/185634/Projul/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[Sera](https://www.capterra.com/p/246280/Sera/) Reason for choosing FieldPulse price and abilities. I also was told but haven't seen ( if the software doesn't do what they promised they would build it in the next 30 days or money back ) Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) they didn't offer as many ways to build out the software, processes and action flows. Review Source Response from FieldPulse February 13, 2026 Thank you for the review, Wayne. We are glad to hear our customer support team has been helpful. We really appreciate your feedback on the schedule layout and will share this with our team. Thanks again for taking the time to leave a review. Andrea H. CEO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great value and comprehensive for field management!" January 13, 2026 5.0 It was a bit more complicated to get used to, but, once you do it's very comprehensive and is easy to manage jobs with it. I love that you can clock the site visits and it will show us time on job, etc. Pros Comprehesive job management, easy invoicing. It's a better value than other field management systems that I have used. I like the scheduling assist from the system. I haven't used it yet, but the ability of other contractors who use FP to schedule jobs with your company. Cons The disconnect between Engage and FP. This should be streamlined to work together more simply. The inability to do mobile deposits in the field when paid with a check. Two features that FP should consider. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) It was a better price and a similar product to what I was using. Review Source Response from FieldPulse January 16, 2026 Thanks for the review, Andrea. We’re glad to hear FieldPulse is helping your team stay organized. We appreciate you sharing what could be smoother as well. Feedback like this helps us as we continue to improve the platform. Thanks again for taking the time to share your experience! Cole G. GM Construction Used the software for: Less than 6 months ### "Real Teamwork not just software" January 7, 2026 5.0 Team work and a "we can" attitude from everyone I have dealt with on the FP team from management down to chat room. Very positive experience and excited to scale with Field Pulse at our core. Pros Field Pulse Customer support and customization is really what sets them apart from other trade software platforms. Not just there to tell you where to look for an answer to a question but in some cases actually just took care of the issue. Its as if you gain employees to YOUR business not just paying to use software Cons Honestly the only thing I have found that was not great was some manual entry for locations under a parent account but there are always going to be manual entries, having gone through several CRM migrations this is a small pain and was expected. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse The culture of Field Pulse is customization and dialing in what works for your business and not bending your process to fit a structure already in place. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Inventory is not in house call pro. It required a plug in which just adds steps that field pulse eliminated Review Source Response from FieldPulse January 8, 2026 Cole, thank you so much for the review! We’re really glad to hear our support team and customization options have made such a positive impact for you. We also appreciate your feedback on manual entry. We’re excited to keep supporting your team! AW Alexis W. Office Manager Facilities Services Used the software for: 2+ years ### "Reporting Needs Improvement" February 10, 2026 4.0 Not a bad experience but there is a lot they could still improve on, the software gives early 2000s vibes not 2026 vibes. Pros I like how easy it is to enter customer information, schedule appointments, and lookup/review customer information including previous invoices and work orders. It is also very easy to get customer support by using the chat function. Cons The reporting is not user friendly, it takes about an hour to find the report you need and about another hour for the report to run. The system is also very laggy during prime business hours. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse Cheaper, had all the functions we required. Review Source Response from FieldPulse February 23, 2026 Alexis, thank you for the review. We are glad to hear scheduling and managing customer information has been easy for you. We appreciate your feedback about reporting. We will make sure your feedback is shared with our team. Thanks again for taking the time to share your experience. KH Kinley H. Dispatch Operations Specialist Consumer Services Used the software for: Less than 6 months ### "FieldPulse Consistently Improves!" February 24, 2026 4.0 Overall is a great option for a company who would like to work hand in hand with a company willing to make changes you want! Pros I really appreciate how well and its agents are able to receive feedback! I also enjoy a lot of its features that let me view the same information in different ways! It does make scheduling jobs for my team much easier! Cons I do feel that because is new they do still have room for improvement in some of their features. I feel that they created this application with specific ideas in mind for its use case. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) The pricing on Jobber was too much and looked like a great next option! We wanted the ability to ask questions of the company more directly and be able to ask for new or different features! Review Source Response from FieldPulse February 27, 2026 Kinley, we are really glad to hear that scheduling has become easier for your team. We really appreciate you taking the time to share your feedback. LP Larry P. Operations Manager Facilities Services Used the software for: Less than 6 months ### "Field Pulse A Great All in One CRM Software" January 7, 2026 5.0 Very satisfied overall as a customer relationship management software. Proposals and estimates can be sent and approved, invoices can be paid directly via a phone or computer and payments are all tracked in the software. Pros Great customer service and recurring billing/templates. The ability to include photos and videos in jobs is very good feature. Scheduling and the notifications the customer gets are automated and the ability to give customers job reports with pictures is a bonus. Cons Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company. I think that automated reports should be able to be generated based off things done or not done on job (notes/pictures/status) Once you understand how the software works and change your processes to work with the software it works very well. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse Better review and support metrics were given on all review sites I found Review Source Response from FieldPulse January 9, 2026 We’re glad to hear FieldPulse has been helpful for your team in managing estimates, invoicing, payments, and customer communication. We also appreciate your feedback on workflow and reporting. Thanks for taking the time to share your experience, Larry! EL Emily L. Office Admin and Dispatch Facilities Services Used the software for: 6-12 months ### "Great Software - Better Customer Service" December 8, 2025 5.0 So far it's been great. There's small tweaks I would make to help make our companies process a little easier but the software is incredibly easy to work with. Pros There are so many features built in and it is extremely user friendly. Any time I have an issue or question I have quick access to real people for customer support. Cons When I'm using filters they don't always save. Depending on the section I'm working out of, I have to keep re-applying if I'm going in and out of files. For work orders it generally does but not for invoices. I also wish that if an item line was updated it would update any existing items with at least the name and SKU if it's been added. I would like to be able to put items in with the same names because we buy the same thing from multiple vendors. It would be nice if pricing was updated when building a PO the new pricing was saved - or at least popped up with an option to update overall pricing going forward. And it would be nice to have a vendors section I can review and update to see all the products from that vendor specifically and see how often each item is purchased to help develop truck stock inventories. Review Source Response from FieldPulse December 12, 2025 Thank you for the review, Emily. We’re really glad to hear you’ve found FieldPulse easy to use and that our support team has been helpful. We truly appreciate you taking the time to share such detailed feedback and we’ll be sure to pass your notes along to our team. Amy K. Permit Coordinator Construction Used the software for: 2+ years ### "Customer Success " December 11, 2025 4.0 customer support is consistently responsive—whether through immediate chat assistance or with the help of a Customer Success Specialist. \[sensitive content hidden\] has been exceptional. She has given our team dedicated attention, providing clear communication and thoroughly researching solutions to support our project management and SOP needs. \[sensitive content hidden\] is always pleasant, eager to help, and it’s clear she is passionate about her work. She stays motivated to achieve the best outcome and does it all with genuine care. Pros offers a wide range of features that can be customized and tailored to fit your specific needs. Cons Some templates we’ve created cannot be deleted, which means any information that’s no longer needed for that custom feature will still remain. However, the content within those templates can still be edited. Review Source Response from FieldPulse December 12, 2025 Amy, we’re so happy to hear that your Customer Success Specialist has provided such attentive and thoughtful support! Thank you for taking the time to share your experience. BB Brian B. Owner Construction Used the software for: 6-12 months ### "Superior Overhead Door review. " April 10, 2026 4.0 I was say my overall experience has been a pleasent one so far. I find that it is even handy to use while out of the office. Pros Feild Pulse has helped me become more organized with all of our scheduling needs. I am able to estimate and attach files to that estimate which is really handy. It makes the sales process go smoothly. Customer support is fantastic. They are always there to help. We also use the time sheets for our employees and that is handy as well. I know I am not using Field Pulse fully but am looking forward to getting fully integrated. Cons Coming from QB it seems like there are a lot ofclicks to get something done. I also would like to see a more customizable estimate and invoice layout. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Because they offered inventory tracking.. Review Source Response from FieldPulse April 29, 2026 Hey Brian — it means a lot to hear that FieldPulse has been helping you stay organized with scheduling, estimates, and timesheets. We're glad the support team has been there when you've needed them too. DM Davis M. Owner Environmental Services Used the software for: 6-12 months ### "5/5 stars, highly recommend (Cross your fingers \[sensitive content hidden\] is assigned to you)" November 12, 2025 5.0 Our experience has been fantastic. Their approach is different from most companies. They’re seriously invested in making sure you understand the system AND can use it however best fits your business. They will literally implement it with you and make sure it’s working. They’re also willing to train staff on it which is a huge time saver. Our account rep \[sensitive content hidden\] has made it incredible! Pros Their onboarding and support is unlike any other company we’ve ever worked with. Our account rep, \[sensitive content hidden\], didn’t just troubleshoot things, he dove deep into our customer journey and helped us to create a process map that would help us organize everything else in . I also liked how customizable it is. We’re in a niche service, so we needed more customization options. Cons Some of the navigation is slightly clunky. For example, if you click back on a quote or project you’re working on, instead of taking you to a main menu, it’ll take you back to the quote you were just building. Definitely not a huge issue, just a slight inconvenience (I have loved so this is me really fishing for cons) Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing FieldPulse The main reason we chose is because of their great reviews. They were ranked highest on every platform for Field Service Management. I chose it over ServiceTitan because of the price and ease of implementation. FieldEdge didn’t have great reviews and seemed to be more of a legacy software. The others because FieldPulse was more robust and offered more features and customization. Review Source Response from FieldPulse November 14, 2025 Wow Davis, thank you for the incredible review. We love hearing that working with your rep made such a meaningful difference in your experience. We also appreciate your feedback about navigation. Notes like this help us continue refining the platform and improving how everything flows. Thank you again for taking the time to share such thoughtful feedback. We are excited to keep supporting your team and look forward to watching FieldPulse grow with your business. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.