# Page 4 | FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FieldPulse the right Service Dispatch solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153475/FieldPulse/reviews --- FieldPulse 4.6 (452) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 4 - Reviews of FieldPulse ## Showing most helpful reviews Showing 76-100 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MT Melissa T. Operations Manager Facilities Services Used the software for: Less than 6 months ### "Fresh new Software that is easy to use" August 12, 2025 5.0 So far I'd give it an 8/10. They have a few bugs to fix, but they seem to be working on it hopefully. Pros Customer support is pretty awesome so far. The options, and features are so easy to use. The best part is if you do make a mistake, its fixable. Our old software you could not fix anything. Another fabulous feature is quick books can talk to it, and you can talk to quick books. So if changes need to happen, it can be done both ways. Cons The dispatch board is not very user-friendly. There aren't many preferences to turn off views for certain people. You can't see the unassigned board on your phone. If you have to make multiple visits and are not sure when you need to go again, you cannot put it on the unassigned board as a holding spot, as it will get lost. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse Had more features that I specifically wanted. Review Source Response from FieldPulse August 19, 2025 Thank you for the review, Melissa. We’re glad to hear that FieldPulse has been easier to use and more flexible than your previous software. It’s also great to know our support team has been helpful. We appreciate your feedback about our dispatching function. Insights like these are valuable as we continue to improve the platform. We’re excited to keep supporting your team! Amanda D. Office Manager Facilities Services Used the software for: Less than 6 months ### "Overall, we are happy with FieldPulse" August 18, 2025 4.0 Overall has been easy to learn how to use, they are one of the few with their own inventory module, most other CSM software make you use QB Online to integrate with and use QBO's inventory, which is lacking. Pros The software is very easy to use and move around in. The tech support has been very helpful. And our customer success team member, \[sensitive content hidden\], has been very helpful and informative. They have their own inventory module in the software, which has been hard to find with other CSM software out there. Cons There are some small bugs that we wouldn't expect to see for a software that has been around for 10 years. But I will say, typically the tech team is right on top of fixing them when you let them know. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Our old software was actually Wintac, which was bought by FieldEdge and they retired it and no longer supported. Review Source Response from FieldPulse August 22, 2025 Thanks for the review, Amanda. We’re happy to hear FieldPulse has been easy to learn and that both our support team and your customer success rep have been helpful along the way. We appreciate your note about the occasional bugs. Our team works hard to address issues quickly, and feedback like yours helps us keep improving. We’re glad to have you with us and look forward to supporting your team as you continue to grow with FieldPulse. JB Jeremy B. President Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "President of Daystar Electrical Services " February 20, 2026 5.0 Over all experience with Field Pulse has been good and our tech have jumped in with ease. One of our hardest things was getting clear information and pictures uploaded before Field Pulse. Pros Field Pulse has been a very good asset to our 30 year electrical business as we transition from primitive ways of processing all aspects of our daily work flows. It has helped in streamlining it with full team collaborations and transparencies across departments. They are very responsive with customer support and help with the platforms features or questions on best practices. The platform allows us to import information quickly with just a swipe. Cons I don't really have anything I don't like about the field pulse platform. Just wish we would have found it sooner. Review Source Response from FieldPulse February 23, 2026 Jeremy, thank you so much for the review. It is great to hear that FieldPulse has helped streamline and modernize your business. We really appreciate you sharing your experience and are glad to be supporting your team. CD Corey D. Project Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Scheduling Software " October 1, 2025 5.0 Overall, my experience has be great with . It has made me a more efficient manager with job scheduling and gathering reporting data for my department. Pros What I like about is the Project templates. It saves so much time creating jobs and invoices for each project. Report templates are super helpful for getting my weekly data fast. Cons Specifically, with the Individual view on Team schedule, I would like to be able to drag tiles to change the time of jobs. It is slow at times but not to often. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse Price played a big part but was a better fit for our electrical new construction departments with all the templates that could be created. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) The reporting wasn't very good, it was a one way sync with Quickbooks, and searching for jobs was hard. Review Source Response from FieldPulse October 3, 2025 Thank you for the review, Corey! We’re glad to hear that project and report templates have been saving your team time and making job management more efficient. We’re happy to have your team with us and look forward to continuing to support your business. DT Doug T. Owner Consumer Goods Used the software for: Less than 6 months ### "Great Onboarding Experience" April 6, 2026 5.0 We are currently in our onboarding stage of the game but it has been great so far. All of our questions have been answered, our POC is amazing at explaining things and we are looking forward to seeing what else the program can provide. Pros We appreciate that we can link everything in one system. The program is super intuitive and not clunky. The support is quick to respond and easy to communicate with. Cons Learning everything. It is a little overwhelming at first because there is so much that is offered. It is hard to choose what to tackle first. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We switched since started to offer a 2 user options Review Source Response from FieldPulse April 29, 2026 Hi Doug — happy to hear onboarding has been going smoothly and that your rep has been helpful along the way. We're excited for you to continue to grow with FieldPulse. BB Bradley B. Operations Manager Construction Used the software for: 1-2 years ### "Great Field Management System " August 27, 2025 5.0 My over all experience with field pulse is pretty positive overall. It would be nice to see field pulse add in the option for painting companies like ours to sync to \[sensitive content hidden\] portal to track material costs better. Other then that, I think its a great value for the price we pay, and the team seems to love it. We use it for all of our Scheduling and Time sheet tracking for hourly employees and I like being able to track customer records tied directly to job files. Pros I think is a great service tool for our company using its scheduling features to assign jobs to our project managers and then have them be able to assign the jobs to the painters. It has become our entire field management system and we could not run our business without it. Cons I honestly have very little complaints about field pulse as a whole, unlike a lot of other platforms out there, they are pretty good with their customer service chat support which I love, but the reason I have to reach out to them most times is to sync our quickbooks to , it would be nice to see it sync on its own better or for me to be able to manually do it. \*\*Also a lot of our employees keep asking when the app will be available in Spanish.\*\* Review Source Response from FieldPulse August 29, 2025 Thank you for the review, Bradley. We’re glad to hear FieldPulse has become such a valuable tool for running your business and that our scheduling features are helping keep your projects organized. We appreciate your feedback on QuickBooks syncing and language options. Input like this helps guide our improvements, and we’ll make sure it’s shared with our team. AW Aaron W. Owner Construction Used the software for: 1-2 years ### "Great tool, does it all and then some" July 31, 2025 5.0 The customer service on the chat option has been very helpful. There is plenty more I need to learn to do, i just need to find the time to walk through the helpful tutorials. Pros I like the asset management portion, as we sell home standby generators. We have continued support to our customers and we can track everything, from maintenance agreements to service calls its tracked in each asset. It’s a powerful tool and I don’t believe use it top its fullest. Cons Perhaps the status tracking. I wish it would change status let’s say when I send an estimate. I always forget to change status and pretty much everyone is still in new because I forget that option. It would be nice if we were prompted to remind us or something. Alternatives considered [STAA](https://www.capterra.com/p/214748/STAA/) Reason for choosing FieldPulse I wasn’t able to find a good way to track an asset Review Source Response from FieldPulse August 1, 2025 Thanks for the review, Aaron. We're glad to hear asset management has been helpful for tracking everything from service calls to maintenance agreements. It’s a powerful part of the platform, and we love hearing that it’s helping streamline your business operations. We appreciate your note about status tracking and will pass that along to our team. Thanks for being part of the FieldPulse family. TC Tyler C. Service Manager Construction Used the software for: 2+ years ### "Simple, clean, and organized work platform" November 26, 2025 5.0 I have been using for over 4 years and it is my favorite program to use. I have used 2 others, but the one that is most oriented to job productivity and professionality would be FieldPulse. Pros It is organized, professional, and simple to use. I also like the notifications I receive when a customer has opened an estimate I have sent them. That is very helpful. Cons You cannot edit the contract information with a mobile device. Also I have noticed that sometimes the way the estimates and invoices are strangely formatted with a lot of unnecessary spacing. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) difficult to customize along with the price point Review Source Response from FieldPulse December 1, 2025 Thank you for the review, Tyler. We’re really glad to hear FieldPulse has been helpful for you over the past four years! We appreciate your feedback about mobile contract editing and formatting options. Notes like these help us understand where things can be improved and we will make sure to share this with our team. VW Victoria W. Admin and Operations and CSR Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "FieldPulse is the best!!" October 13, 2025 5.0 We have enjoyed working with each person at and love the constant support. The product is amazing! We greatly enjoy using it and working with the team. Pros The customer service we receive is top-notch! No other software like this compares. The product itself works wonderfully! Both our office and field staff enjoy using it. Cons That we didn't learn about the software and company sooner. Nothing negative to say. Even the specs that we want that it doesn't currently have, isn't a deal breaker because the company is always willing to adapt and add those features in. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing FieldPulse The ease of use and the customer service that was provided. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) It did not work well for our field or office employees. Review Source Response from FieldPulse October 16, 2025 Thank you for the amazing review, Victoria! We’re thrilled to hear how much your team has enjoyed using FieldPulse! It means a lot to know our support team has made such a positive impact on your business. We look forward to continuing to support your team and helping you grow! VR Verified Reviewer HVAC office mgr Construction Used the software for: 2+ years ### "Still rocking with Fieldpulse" January 9, 2026 5.0 We have had a good experience. The program fits my small business needs for time keeping, scheduling, and payments. Payments also sync with quick books. Everything is organized and locatable. Companies are always offering free trials to try their program. But FP is working for me. Pros I like they have a chat option available for assistance and customer support. They reply promptly and are always helpful. Cons The program is forever changing and growing so its alot to learn and unlearn. This is not all bad as they have added helpful features since joining them 5 years ago. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Workiz](https://www.capterra.com/p/147525/Workiz/)[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/) Reason for choosing FieldPulse Pricing, though it has increased drastically. But everything has. Plus its growing so I get it. Review Source Response from FieldPulse January 16, 2026 Thank you for the review. We’re glad to hear the chat support has been helpful and that FieldPulse has been a good fit for your business over the years. We look forward to continuing to support your team! JN John N. Operations Manager Construction Used the software for: Less than 6 months ### "Go For It - It's Worth Every Dollar and Every Hour You'll Spend" July 16, 2025 5.0 Putting the entire customer lifecycle - from lead through the service call and all the way through to warranty service, maintenance plans, and re-marketing - into a single, coherent tool is LIFE CHANGING! I had been stuck performing my duties as Operations Manager using the same carbon copy forms the prior owner used when he'd first bought the company in the 1980s. I would 1) took phone calls, 2) record the details on a call memo ticket, 3) give the details verbally over the phone, 4) the technician would write it down on a scrap of paper, 5) he'd then re-write the information by hand another time on the carbon-copy work orders, with as much of the work description as he could fit into the space, 6) which I then had to transcribe into QuickBooks Desktop. The process was redundant, wasteful, expensive, tedious, and guaranteed to create errors. Every week I'd have to contact techs or check the call notes to correct someone's handwritten mistakes. Not only were the forms and process extravagantly expensive, they were also extremely risky. When a now-fired technician "just happened" to write 2 different work orders and give the customer the receipt for a cash payment while giving us a work order saying it was covered under warranty, there was no record to show the discrepancy. We only detected the problem when the idiot slipped up and did it to the prior owner's friend. We lost so much time, money, and reputation doing this the old way! Now, the new owner is modernizing our systems by moving us onto . It looks expensive and time-consuming to make this kind of massive switch - and frankly, it is! - but when you look at the time saved by not re-re-re-writing everything by hand, the money saved by preventing fraud and communication errors, and the professionalism gained by ensure everyone knows everything they need to know, it's going to end up saving us a far, far more time, money, and frustration than we've spent setting this up! Pros Putting the entire customer lifecycle - from lead through the service call and all the way through to warranty service, maintenance plans, and re-marketing - into a single, coherent tool is LIFE CHANGING! I most love the elimination of wastefully re-writing the same information 3 or more times for every service call. I also love the ability to reduce mistakes and prevent fraud by moving away from pen and paper. Cons It's expensive, complicated, and time-consuming to set up properly and then train our service guys to use it. When onboarding a company which has been mostly pen and paper for 51 years, there's going to be a lot of data mess and workforce retraining to get through before the new system starts to pay off. The onboarding staff are friendly, but they don't have a lot of experience working for service companies and using the software needs to interact with, like QuickBooks Online. Basic but crucial terms like "Sales Receipt" as opposed to "Invoice" may not be understood by the people helping with implementation. The development team somehow made the decision that "sales receipts" aren't important enough to import. If you made use of this ordinary feature in QuickBooks, FieldPulse will not be able to import the full history of your service for your customers and you'll be forced to search 2 or more databases every time you need to check that history. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Workiz](https://www.capterra.com/p/147525/Workiz/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing FieldPulse Better features, better customizability, better reputation, and significantly less than Service Titan. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Because pen and paper wastes so much time and invites theft and screw-ups. Putting everything into a good FSM system makes us far more efficient and effective! Review Source Response from FieldPulse July 18, 2025 Dear John, thank you so much for your detailed feedback. We truly appreciate the time you took to outline both the benefits and challenges you’ve encountered. We’re glad to hear that FieldPulse has helped eliminate redundancy and reduce errors in your workflow. We also appreciate your feedback on the onboarding process and data migration. Your insights are invaluable as we continue to improve and refine the experience for our users. AM April M. Admin Utilities Used the software for: 6-12 months ### "Field Pulse Review " January 13, 2026 4.0 On boarding went very well and the customer service we have received from our assigned team as been excellent Pros Pretty easy to navigate. Dealing with our assigned team has been a wonderful experience. They are knowledgeable and go the extra mile to help resolve an issue Cons The lag time for loading. Do not like that there is a cost associated with every user on our platform Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FieldPulse because it was not so pricey and it was easy to communicate with people from Field pulse Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) verizion customer service was horrible and we needed the program to do more Review Source Response from FieldPulse January 16, 2026 Thank you for the review, April. We’re glad to hear FieldPulse has been easy to navigate and that onboarding has been a positive part of your experience. We appreciate your feedback! TT Tony T. Owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "User Review" September 23, 2025 5.0 has been consistently improving, with noticeable progress in usability and a steady stream of bug fixes. The ongoing enhancements demonstrate a commitment to customer experience, making the platform increasingly reliable over time. Pros The quoting tool is highly flexible and intuitive, allowing for easy tailoring of proposals to different clients. Combined with the polished presentation features, it really helps put a professional face on our business. Cons Platform fees can escalate quickly once you move beyond four users and add optional services. It’s important to carefully compare pricing with competitors to ensure you’re getting the best value for your team’s size and needs. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse We wanted to give them a 2nd chance. First time was not so good... Too many bugs in the system Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Quoting capability was more flexible, and presentation more professional Review Source Response from FieldPulse September 26, 2025 Thanks for the review, Tony. We’re glad to hear that the quoting tool and presentation features have been helping your team! KS Kelly S. Implementation Office manager Construction Used the software for: 6-12 months ### "Overall, a modern, fresh way to serve our customers better!" January 30, 2026 4.0 Field Pulse support is helpful, sincere and on their game. They keep up with communication and updates. It is a huge learning experience to take on a brand-new software after 25 years with our old one. Trying to test everything out, find out how it functions. Knowing we have so much support in our corner has eased a lot of the pressure. We hope to be able to watch as Field Pulse continues to grow and evolve! Pros Field Pulse is modern and easy to use. It has a lot of options and features to tailor to exactly what it is you're looking for your business. Support is quick to respond and look for proactive solutions to issues. They are always looking for ways to build their platform and take suggestions seriously to add improvements to features. They have many options to help with productivity and streamline for performance. Cons Occasionally, there is an issue we come into where Field Pulse does not have a feature that we would like or doesn't function in the same way we have become accustomed to with our old software. We sometimes need to find a work around for this and hope one day the feature suggestion will turn into a reality. Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing FieldPulse Seemed a better price with better options Review Source Response from FieldPulse February 13, 2026 Kelly, thank you so much for the review. We are really glad FieldPulse has been a good fit and that our support team has helped make the transition easier. We are excited to keep supporting you as you continue to grow! CB Christina B. Accounting Dispatcher Construction Used the software for: 6-12 months ### "Accountant/ Dispatcher " February 12, 2026 5.0 is a great software, and very easy to use once you have it all set up correctly and customer service chat is excellent Pros We Love , great program and customer service chat are very helpful and quick to help, we do not have to wait long at all for someone to help. Cons At first it was a bit difficult to try and get our company set up and find the right way for us to use field pulse once we did it was great. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) The program could not do what we needed it to do. Review Source Response from FieldPulse February 23, 2026 Christiana, thank you so much for the review. We are very glad to hear that you are loving FieldPulse! We are happy that our support chat has been helpful as you get everything set up. We look forward to continuing to support your business! JC Josh C. Electrican Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "The best in the game" July 1, 2025 5.0 The customer communications are excellent. Having the phones ring through the app and the ability to seamlessly transfer the details of customer calls into creating new customers and setting up appointments have very much simplified my management work, and has resulted in me winning more jobs by efficiently converting more calls to jobs. Pros The customer service. When I was using Service Titan before, I could never get any help on some of the dumb questions I had while trying to move my company over. Sometimes its a lot for me to work all day, and then come in the office and try to figure out why something isn't working how I thought it should. With , even while I sit in the office at 9:00PM I was able to get into a chat session with \[sensitive content hidden\], and the response blew my mind. He made a short 3 minute video explaining to me how to do what I needed to do. The answer was efficient, straight to the point, and exactly what I needed to clear my confusion. Cons The invoice styles at default settings feel a little clunky, but its probably something I can modify more. I also wish that when creating invoices to send to people, the checkbox to enable payment request was set to ON by default. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Better phone system, ease of "bringing the office with me" Review Source Response from FieldPulse July 7, 2025 Thanks so much for the incredible review, Josh! We're thrilled to hear how FieldPulse has made your day-to-day smoother—especially after long hours in the field. It means a lot to know our support team could step in with clear, helpful answers right when you needed them. We appreciate your feedback on invoice defaults and payment request settings—that kind of insight helps us keep improving. We're glad FieldPulse is helping you win more jobs and run your business from anywhere. We're proud to support pros like you! CM Christi M. Bookkeeping Consumer Services Used the software for: 1-2 years ### "For the most part, FieldPulse is a wonderful product" February 17, 2026 4.0 For the most part, is a good product. It does have its quirks but overall, I would rate it a very good product for the money. Pros What I like most about is the quick responses from customer support, and the ability to use templates for invoices. Cons The app. Every time log in to the app, I'm asked if I want to choose a selection of pictures - even when all I want to do is inquire on a customer or invoice, for instance. Review Source Response from FieldPulse February 20, 2026 Christi, thank you for the review. We are glad to hear our support team has been quick to respond and that invoice templates have been helpful for you. We also appreciate you sharing your feedback about the app experience. We will make sure your comments are passed along to our team. KB Kimberly B. Office Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Has more growing up to do" July 8, 2025 3.0 The ease is good, but it has a lot more growing to do. It is compariable to younger versions of Timberline & Service Titan. Pros I am starting to like the ease of circling back to the job or project. I do enjoy that customers can accept estimates thru the field pulse estimate emailed to the customer. I also enjoy the ease of communication with the customer from their job, although it would be nice to be able to communicate on the project level as well. Cons Too much verbiage, things are named the same exact thing for various different modules. I would like to be able to edit ALL tags in all modules, but this is not available and can have a negative affect when trying to set up you system to your needs. When you make a mistake when setting up the tags especially in the item list you can't edit or delete the tag, you can just create a new one. It not a forgiving system with mistakes. It would be nice if you could right click to open any module in a new screen. It would be nice if the service & products were in 2 different modules so that when creating a material list only products come up and not services. Review Source Response from FieldPulse July 10, 2025 Hi Kimberly, we’re glad to hear you’re enjoying our customer communication feature. We truly appreciate your detailed feedback. It’s incredibly valuable as we continue to improve FieldPulse to better serve your needs. JS Joshua S. Owner Consumer Services Used the software for: 6-12 months ### "Great for most, not ideal for sole proprietors " June 30, 2025 3.0 Overall, it's been alright. I actually plan on leaving at the end of the yearly contract to switch back to Housecall - or implement our own simplified CRM to avoid the hassle of navigating things we don't use, and are paying for that we don't need. Pros Lots of features and integrations! There is a little bit of everything that you can imagine for a CRM to have or integrate. Cons It's SO saturated with features, it's incredibly easy to get lost navigating all of the menus to find something simple, like your service line items. Things that should be automatically made, such as sms alerts - are left up to the user to implement. I understand that allows for user customization, but I use my CRM because I'm short on time. Time I do not have to setup something that should already have been done out of box. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing FieldPulse Customer landing page directly integrated customer contact into contacts. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Pricing for features, and availability to expand as our business does. Review Source Response from FieldPulse July 1, 2025 Thanks for your feedback, Joshua—we appreciate you giving FieldPulse a try. We’re glad you found value in the wide range of features and integrations, especially as your business grows. We understand that for smaller operations, the depth of functionality can feel overwhelming, and we’re working on ways to make setup and navigation more intuitive, especially for users short on time. We wish you the best in finding the right fit for your workflow, and we’re here if you ever want to revisit FieldPulse down the road. KM Kori M. Project Coordinator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Customer Service Star Kept Us at FieldPulse" July 1, 2025 5.0 In the beginning, we were unhappy with Field Pulse. We were not getting the answers we were looking for and felt like this program would not work for us. Lately, in the past few weeks, \[sensitive content hidden\] has helped us realized that FP has more to offer and we are learning how to use those things. We are learning now how to do things properly in FP and we are happier with what we are paying for. There are still a couple of things that are vital to our business that FP does not offer but maybe someday, those things will be available. With \[sensitive content hidden\] help, we feel like we can make the most of this program and use it to it's full potential for our company. Pros Field Pulse is helping us maintain our service department better than before. We like being able to run a job from start to finish all in one place from estimates to scheduling our techs to billing. It seems pretty seamless. The customer service that \[sensitive content hidden\] has provided for us in the last few weeks has kept us from giving up on Field Pulse as a whole. She is great at solving issues and is a joy to deal with. We were not getting what we needed out of FP and were very frustrated trying to figure this out, with what we felt like, was on our own. She stepped in and reassured us that we could lean on her through this process and that she would do everything she could to solve the issues. We feel like our relationship with \[sensitive content hidden\] is what has made us stay with FP instead of throwing in the towel on it. Cons We were under the impression that FP had some accounting features. That was something we were definitely looking for. We were also hoping that it would provide us with contract percentage billing or percentage billed per line, not just per whole invoice. Review Source Response from FieldPulse July 7, 2025 Thank you so much for your honest and thoughtful review, Kori. We're incredibly glad to hear FieldPulse is now helping your team manage the full job lifecycle more seamlessly—and that our support team, especially \[rep’s name\], made such a meaningful difference during a tough transition. We know how important it is to feel supported, and we’re proud to have team members who step up and truly care. We appreciate your feedback around accounting features and billing options—those insights help shape what comes next. We're excited to keep working with you and ensure FieldPulse continues to grow alongside your business! NC Nikki C. Generator Sales Installation Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Nikki Charles Review" October 17, 2025 4.0 So far so good. It does not sync with QBO seemingly often. We do like the customer information being easy too access and all in the same place. Pros Everything is in one place. Easy to use. The job status is nice to have so we can schedule accordingly. Cons I would like to be able to schedule recurring billing to start on a date in the following year. The map we have not used much for scheduling. I would like to get to that point but we found it not very helpful. It was more complicated to view customer info and route. Review Source Response from FieldPulse October 24, 2025 Thank you for the review, Nikki. We’re glad to hear FieldPulse has made it easy to keep everything in one place and manage scheduling more efficiently! We appreciate your feedback about recurring billing and the map view. We’re happy to hear things have been going well overall and look forward to supporting your team! MS Mathew S. Operations Officer Construction Used the software for: Less than 6 months ### "Fieldpulse initial experience" May 7, 2026 4.0 Overall the switch from smart service 365 to field pulse is a net positive for my operation. The ability to pick up the phone and reach a real person who has the ability to assist with platform and UI issues has made the process less stressful and less time consuming. As the platform is optimized for my operation, I am confident it will provide efficiencies that will enable my time and my teams time to be better spent in other areas. Pros The value per dollar is the highest out of the competitors. The customer management aspects are fluid and intuitive for logging different service locations per customer. Project management for long duration contracts is helpful and the product development team seams to be responsive to enacting changes and features to run your business more efficiently. Cons Time tracking per employee is currently buggy but is actively being refined to make payroll much easier. Inventory management has strong potential once the platform is fully flushed out for your operation, but arriving at that point is time consuming and drawn out over many weeks of short one hour meetings with the onboarding team. Review Source Response from FieldPulse May 15, 2026 Hi Mathew, really glad the switch has been going well and that our team has been there for you as you get set up. We appreciate the feedback on time tracking and inventory management. MP Mont P. Field Support Manager Construction Used the software for: Less than 6 months ### "New to Fieldpulse" July 16, 2025 5.0 So far our experience is a positive one and we look forward to learning more each month we continue to use . Pros All the features of estimates and invoices as well as the integration with quick books. I also like that once a work order is completed its not automatically uploaded to quick books. Cons The fact that the work order number is not visible in the by status screen of work flow. We rely a lot on work order numbers so the faster I can see a work order number the quicker I can get parts ordered and a schedule completed Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Cost was a factor and just the way fieldpusle is set up works better for our two companies. We have a commercial side and a residential side and is just a better fit. Review Source Response from FieldPulse July 28, 2025 Thank you for the review, Mont. We’re glad to hear that the QuickBooks integration and estimate features are working well for your team. We appreciate your feedback about the visibility of work order numbers and will pass it along to our product team. We’re excited to keep working with you and support your business as you continue using the platform. AS April S. Showroom Sales Manager Construction Used the software for: Less than 6 months ### "Solid All-in-One Tool That Simplifies Field Service Management" February 10, 2026 5.0 Overall, has been a positive experience. It helps streamline daily operations, keeps teams organized, and reduces administrative overhead. While there’s room for improvement in customization and pricing flexibility, it’s a dependable solution for field service businesses looking to scale and stay organized. Pros All-in-one platform for scheduling, invoicing, and customer management Easy-to-use scheduling and dispatching tools Strong team communication between office and field Electronic signatures and mobile access improve efficiency does a good job handling sensitive customer and job data. User permissions and access controls make it feel secure, and I’m comfortable storing customer information, invoices, and signatures in the system. Fast and great customer support. Cons Pricing may be a bit high for very small businesses Some features have a learning curve during initial setup Review Source Response from FieldPulse February 20, 2026 April, we are glad to hear FieldPulse has helped streamline your scheduling, invoicing, and team communication. Thank you so much for the thoughtful review. KS Kim S. Office and Accounting Manager Construction Used the software for: Less than 6 months ### "One Stop Shop" January 30, 2026 4.0 Overall its a great and versatile tool for our company, and hope that it will continue to expand its possibilities to meet and exceed our (and other client's) needs. Pros I like that it is user friendly, has an awesome and responsive customer support team, and diverse features that make it a one stop shop for estimating, invoicing, scheduling and team collaboration on our various levels of projects. Cons I am hoping that in the future will incorporate more diverse reporting tools that go beyond filtering through large sets of data. Switched from [Smart Glazier Software](https://www.capterra.com/p/10034184/Smart-Glazier-Software/) I was not a part of the decision team for switching products Review Source Response from FieldPulse February 13, 2026 Kim, we are so glad to hear FieldPulse has been easy to use and that our support team has been helpful along the way. We also appreciate your feedback on reporting. Input like this is extremely helpful. Thank you for taking the time to share your experience! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.