# Page 7 | FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is FieldPulse the right Service Dispatch solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153475/FieldPulse/reviews --- FieldPulse 4.6 (452) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 7 - Reviews of FieldPulse ## Showing most helpful reviews Showing 151-175 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Rachel M. CEO Construction Used the software for: Less than 6 months ### "Customer Support WIN" November 14, 2025 5.0 Really positive! Would recommend it to other businesses especially with the support you get using the software. Pros Their customer support is unmatched. We looked at a bunch of different softwares before deciding and I'm so glad we went with FieldPulse because of how great the support is. Because of the team member assigned to us we are able to get everything we need and want out of the software. \[sensitive content hidden\] is the best! Cons I would have said there was a lot going on in the app so it was super tech-friendly, but they just implemented clear path which makes it so much more user-friendly and simple for our techs! Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing FieldPulse Their service options are great and they had a competitive. Review Source Response from FieldPulse November 20, 2025 Thank you for the review, Rachel. We are so glad to hear you have had such a great experience with our customer support team and that ClearPath has helped simplify things for your techs! Thank you again for taking the time to share your experience. We are so excited to keep supporting your team! ET Elizabeth T. Co-owner Construction Used the software for: Less than 6 months ### "GREAT customer service" May 11, 2026 5.0 Our experience has been positive. We find it efficient and useful, and a crucial piece of our technology for successful business! Pros The customer service is top notch and the scheduling options (map v. weekly v. gannt/dispatch) is truly valuable. The collaboration that our team uses it for allows us to stay in top of real-time installation and estimate statuses. Cons The way "notes" show up in random places for different team members makes it challenging sometimes. But we are learning more about the system every day, which means we will probably figure that out soon. We also have some trouble getting transaction to sync. Review Source Response from FieldPulse May 15, 2026 Hi Elizabeth — really glad the scheduling views and collaboration tools have been working well for your team. We also love to hear that our support team has been helpful. KR Kevin R. Regional Manager Construction Used the software for: 1-2 years ### "Contractors Beware, They will Hold your income !!!" May 15, 2025 1.0 Turning out to be a bad business decisiion. As of currently, a payment in excess of $13,000. was made by our Client. They never made the Payout and provide daily excuses and false statement for when it will be deposited. We are are supposed to be PAID Daily. This is our money, not there's. They will attempt to inflate your original subscription. Not an honest company. Pros Initially, I liked the multiple integrated platforms. Cons The Payouts are not consistent and for some reason, they will withdraw from your account, instead of depositing. They will Lie and provide False Excuses !! Alternatives considered [Pricebook Plus](https://www.capterra.com/p/213868/Pricebook-Plus/) Reason for choosing FieldPulse , Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) N/A. Review Source Response from FieldPulse May 19, 2025 Hi Kevin, Thank you for taking the time to share your experience. At FieldPulse, we are committed to providing a dependable, high-quality platform that helps our customers run their businesses more efficiently. We’re continuously enhancing our tools and services to ensure users receive the best possible experience. Feedback like yours is important in helping us refine and improve. We will continue to be in touch with you to assist with any additional questions as we work toward a positive resolution. Thank you again for your feedback and for being a part of the FieldPulse community. Sincerely, The FieldPulse Team RG Ryan G. Project Manager Construction Used the software for: 6-12 months ### "GSE New Construction" October 1, 2025 4.0 Overall I love the reporting features. Very useful when tracking cost and billing. I do not like the facts that invoices are marked as sent when an invoice has been only been finalize, and not actually sent to the customer. Other than those minor issues, I would def recommend. Customer service is very helpful, and they respond in a timely manner. Pros I like that we can design templets for future project use. The fleet tracking feature and the reporting features are top tier. The scheduling can very very customized to you liking, which is very conve Cons I do not like the constant pop ups on scheduling conflicts. I get it, but it happens before you can pick future dates. Review Source Response from FieldPulse October 3, 2025 Thank you for the review, Ryan. We’re glad to hear that the templates, fleet tracking, reporting, and customizable scheduling have been valuable for your business! We appreciate your feedback on scheduling pop-ups and invoice status. Mark R. ELECTRICAN Construction Used the software for: Less than 6 months ### "Owners Beware...Will cost you business, not help gain it!!" May 14, 2026 1.0 Fake customer service personal. They say they want to help but do thing! They don't even try to make their mistakes right with their customers. Pros The scheduling system is helpful to get jobs assigned to each employee and keep track of how long jobs take. Cons The FieldPulse system will make up Invoices, without you knowing, and will send them to customers, who don't owe you any money. FieldPulse will do nothing about it except say that their screw up to 193 customers is not "a breech of contract".....Bad Company.....Stay away!! Review Source Response from FieldPulse May 22, 2026 Hi Mark, we take feedback like yours seriously and want to make sure it gets in front of the right person. The best way to handle this is to reach out to our support team directly and ask to be connected with our Customer Support Manager. WS Warren S. Owner Construction Used the software for: Less than 6 months ### "Great Decision" February 24, 2026 5.0 I'm very happy with the platform so far. Perhaps the platform's best attribute is that our employees love it. Pros The support is extremely good. Most issues are corrected within a few short minutes. They additionally set up tutorials for new customers and you'll be up to speed in no time. Cons I would add some names to the system (not managed techs), like helpers. This would be helpful in scheduling them for remote assignment. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse Reviews seemed to favor ease of operation and cost efficiency. Review Source Response from FieldPulse February 27, 2026 Warren, thank you for the review. We are really glad to hear that our support team has been quick to help. It is also great to know your employees are really enjoying the platform. We appreciate your feedback! NT Nathan T. Master Electrician Construction Used the software for: Less than 6 months ### "Best commitment you can make." April 17, 2025 5.0 Customer service is always after your best interest. Someone has an answer for all your questions. If they mess up, they admit it and fix it. If there is a way they can improve, they do everything to make it happen. I love the product, and the people too. Pros Their team wants you to succeed! They will teach you, give you advice, and make sure your experience is a positive one. -Great Project Management, whether you do commercial or residential -Clean Customer Communication -Easy and Accurate Estimate creating -Extremely Customizable Line items (with groupings, you can list services and parts as one combined item!) -Detailed notes, for internal records or for the customers -Simple payment processing Cons \-You have to commit and really dive in. (1yr commitment) If you are questioning and on the fence you won't get to experience how great their product is. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) No way to manage larger jobs effectively. Timesheets were very limited. Workflow of Estimates/Jobs/Invoice very clunky and frustrating. No grouping line items made creating quotes very difficult and not accurate. Constant price changes. Confusing Client records (multiple locations, etc) Review Source Response from FieldPulse April 23, 2025 Hi Nathan, thank you for such a thoughtful and detailed review! We're thrilled to hear how much you're enjoying FieldPulse! CV Celina V. Office Admin Construction Used the software for: 6-12 months ### "Great System" June 2, 2026 4.0 I would say 8/10 would recommend to others. Its pretty savvy a little clicky but overall good experience. Pros The scheduling is awesome. I like how you can see where and what your technicians are doing at all times. Cons You cant customize fields you want to see in certain views like if you purchase you cant see the estimated arrival date or any special comments. Review Source Response from FieldPulse June 5, 2026 Hi Celina, happy to hear that the scheduling visibility has been working well for your team. We appreciate you sharing this feedback. MS Michael S. Field Technician Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "FieldPulse and Partners" October 6, 2025 5.0 FieldPulse adds values to the company. A favorite feature is the group collaboration on task for every single person involved adds notes for all to review. Pros FieldPulse makes it easy to schedule new task and super easy to review previous ones. The option to add multiple people on one task for team work. Cons A con for FieldPulse is the manually input of credit card number in the payment setting. Also working offline sometimes doesn’t save work but that’s when service is low. Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/) Outgrown there services and we was on a trial Review Source Response from FieldPulse October 8, 2025 Thank you for the review, Michael. We’re glad to hear FieldPulse has made it easier to schedule tasks, track past work, and collaborate with your team on shared jobs. We appreciate your feedback about payment settings and offline functionality. Alexander A. Founder Facilities Services Used the software for: 1-2 years ### "FieldPulse is My Competitive Edge to Win Bids" April 3, 2025 5.0 A+ experience, beyond the fact that they have the best platform in my opinion (I tried others before switching to FP), their customer service team is elite and are quick to clear things up, fix minor bugs, etc. Pros I consistently win bids where the customer says something along the lines of, "You just had the most thorough estimate" or "Your estimate wasn't the cheapest, but it was definitely the best" and this is largely a result of the features FieldPulse has (add pictures, import templates, etc.) Cons A few things that I hope are on the roadmap: ability to add multiple pictures at a time on desktop, a cheaper option to bring on my employees that allows them to use the timesheets / read-only the work orders, and be able to assign specific equipment to jobs. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse It just seemed like an overall superior product that met my needs of accessibility for both residential and commercial clients and had the best setup for us scaling over the years. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Better value. The ability to add pictures at FieldPulse's lowest tier membership vs. Jobber's highest tier membership was probably the final straw. Review Source Response from FieldPulse April 9, 2025 Hi Alexander, wow—thank you for the amazing feedback! We're so glad to hear that FieldPulse is giving you a competitive edge and win more bids. That’s exactly what we hope to empower our users to do! JM Jan M. Owner Utilities Used the software for: 1-2 years ### "The good, the bad, and the time!" April 16, 2025 5.0 It's been really good but I think it can take a long time to get a system streamlined and I sometimes feel like I'm not utilizing all the benefits of it and just don't have enough time in a day to learn. Pros I like that I can have everything consolidated in one application instead of bouncing around in different ones. The chat support option is especially helpful. Cons The tax rates tend to get messed up between QBO and FieldPulse. Sometimes, it just feels too busy and there are unnecessary features that I wish we could just remove for our system. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing FieldPulse The others didn't have the features we needed. Switched from [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) We needed to find a FSM in order to get everything in one place. Review Source Response from FieldPulse April 23, 2025 Hi Jan, thanks for the thoughtful review. We're glad FieldPulse helps keep everything in one place and that our chat support has been helpful. We appreciate the feedback on the QBO syncing. MB Malachi B. Vice-President Environmental Services Used the software for: Less than 6 months ### "Alston Cleaning's Experience with Field Pulse" July 7, 2025 5.0 Their customer support is fantastic, the software is feature packed, the client communication feature is a huge game changer for the way we do business. Pros The functionality and organization of the CRM is top notch and the scheduling system is feature packed. Cons The learning curve can be steep and difficult to teach, especially if employees have no experience with CRM's. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldPulse Cost and scheduling features, but also the layout of the UI. Review Source Response from FieldPulse July 9, 2025 Hi Malachi, thank you so much for sharing your experience with FieldPulse! We’re glad to hear you’re enjoying our CRM and the scheduling system. ID Ivy D. HR - Accounting Consumer Services Used the software for: Less than 6 months ### "Finally found a system to help with custom KPIs in the appliance repair field" April 4, 2025 5.0 Their support staff is very knowledgeable, friendly and helpful. Chat people reply within a few minutes at most, and know what they are doing. I am struggling with the custom reports, but that is probably on me and doing the training. Pros It sort through a lot of data quickly. Custom reporting. Custom dashboards for quick KPI access. The individual work orders connect to the estimates, invoices and PO's very well. Subtasks allow you to keep all your inquires to other staff in one place so you can track communication about the individual work orders, and not have to look at several sources. Cons The assets - not easy to access - do not follow the job - so that the invoice does not have the asset attached when you look at it for warranty filing. We did find that the files (photos) do stay with the PO - so if the PO is attached to the invoice - you can get the files and photos quickly that way. Also wish you were linked with Service Power to quickly file our claims with the manufacturers. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Service Fusion had become very slow with our large amount of data. The PO did not link to the jobs. There was no ability to create customizable KPIs. Review Source Response from FieldPulse April 9, 2025 Hi Ivy, thank you so much for sharing your experience—we really appreciate your detailed feedback! It's fantastic to hear that FieldPulse is helping you streamline data and track KPIs. GH Grisell H. Office Manager Construction Used the software for: 1-2 years ### "Great tool for scheduling, invoicing, all in one " October 21, 2025 5.0 It needs a few adjustments, but overall I really enjoy Fieldpulse, it helps tremendously with data management. Their support is usually pretty good at helping. It has also saved us with reports so that we can quickly tell who we have yet to invoice, our sales, who is still pending payment. etc. Pros I had considered getting FieldPulse to help keep track of clients appointments, scheduling, and invoicing. Cons It seems to be newer to the industry so there are still some things that need to fixed. I.e. employee clock in and out are not syncable to qb. But for some reason only 2 of my employee's time are synced when msg tech support they are unable to sync anyone else. Review Source Response from FieldPulse October 27, 2025 Grisell, thank you for the review! We’re really glad to hear FieldPulse has made reporting easier for your team. We appreciate your feedback about time tracking. Feedback like this help us continue improving. We’re happy to hear your overall experience has been positive and look forward to continuing to support your business. DR Duncan R. Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "FieldPulse is the best" April 7, 2025 5.0 I have enjoyed using FieldPulse and would recommend this to anyone looking to be more organized, mindful of there bottom line dollar or that needs help scheduling their team. Pros It’s a great platform that is helping manage my business daily. It gives me the ability to have tons in information organized at my fingertips. We are a better company today with the help of FieldPulse. Cons I would recommend a little more onboarding help. But given the ability to live chat when you run into issues helps mitigate issues that may arise during use. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldPulse Affordability at the time of purchase. Thanks Review Source Response from FieldPulse April 9, 2025 Hi Duncan, we’re so glad to hear that FieldPulse is helping you stay organized and manage your business more efficiently! It means a lot to know that the platform is having a positive impact on your day-to-day operations. JC John C. Owner Facilities Services Used the software for: 1-2 years ### "GREAT Customer Service!!" May 19, 2025 5.0 Been enjoying FP for the last 2 years. It has been a good fit for out appliance repair business and the staff have been amazing and helpful whenever needed. Pros The awesome help from \[sensitive content hidden\]!! I had a question concerning credit card billing and he sent me a very thorough video that answered all my questions. Cons I do wish I could put in a model or serial # to look up jobs but overall this has been working very well for out business. Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing FieldPulse Because they did not have all that we needed and FP was making constant upgrades. Review Source Response from FieldPulse May 21, 2025 Thank you for the kind words! We appreciate your review. JS Jenn S. Office Manager Information Technology and Services Used the software for: Less than 6 months ### "Feedback for Fieldpulse" February 10, 2026 4.0 It's very detailed. Definetly has customization advantages but I feel some things should just be ready to go. It can take a lot of set up time on clients end. Pros Fieldpulse has available agents on chat to help with any issues or questions you are having. They also provide a self help page for questions and assistance with Field pulse program. Cons There are times when I need an answer quickly but the chat representative can take time to respond. (More than 5-7 min. of waiting) Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) We wanted something that synced up with our quickbooks easier and wanted the flexibility for clients to pay any ACH fees . Review Source Response from FieldPulse February 20, 2026 Jenn, thank you for sharing your experience. We are glad to hear our team has been helpful when questions come up. We also appreciate your feedback about the chat wait time. Thanks again for taking the time to leave a review. TB Tyler B. Lead tech Information Services Used the software for: 6-12 months ### "Go \[sensitive content hidden\], you rock!" November 8, 2025 5.0 Great overall 10-10. Wish it didn’t update so much and reset my setting. But yall should give \[sensitive content hidden\]a raise. Pros \[sensitive content hidden\]and her superb customer service. It makes scheduling easy and seeing what I’m doing for the day easy. Cons All my settings reset when updates. It makes it hard to get the right alerts. And it sometimes is hard to keep it online. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Because it was bad. Needed something more reliable Review Source Response from FieldPulse November 10, 2025 Thank you for the review, Tyler. We’re really glad to hear your CS specialist has been helpful and that FieldPulse has made scheduling easier for you. We appreciate your feedback about settings after updates and staying online. Feedback like this is super helpful, and we’ll share it with our team. We’re happy to have you with us and look forward to continuing to support your business. CS Chad S. HVAC Construction Used the software for: 2+ years ### "Great software and good tech support" September 12, 2025 5.0 so far everything is good - techs always answer my questions right away. and send pics or articles to help explain the answers. Pros Easy to use system, the techs are great with answering questions. I feel that the price of the software is worth the cost. invoicing is simple to use. schedule is easy to make. Cons i wish you can link or merge jobs together. and i wish there was a way to mark jobs paid when its not attached to an invoice. Review Source Response from FieldPulse September 15, 2025 Thanks for the review, Chad. We’re glad FieldPulse has been easy to use and that our team has been quick to answer your questions. We appreciate your feedback on job linking and payment options, and we’ll keep working to make the platform even better for your business. LU Laura U. Scheduling Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Trust Field Pulse Reps to Help!" April 2, 2025 5.0 I find the FP product to be amazing. It is very useful in scheduling jobs and tracking the history of the jobs we do for each customer/property. With the many integrations available, our company is able to use it with several other platforms and it is very helpful! Pros I love the FP customer service agents. They are always willing to assist and open to questions. When I discover something that doesn't work quite the way it should, they open a ticket with the tech department to get my issue resolved quickly. Cons Sometimes, the response time is longer that just a few minutes. But I know it is because they are busy helping other users and they answer my chat question/issues as soon as they can Review Source Response from FieldPulse April 9, 2025 Hi Laura, we're glad to hear our support team has been helpful and that FieldPulse is making scheduling and job tracking easier for you. Thank you for feedback! BW Brandy W. Office Manager Construction Used the software for: 1-2 years ### "Take the bad with the good." April 1, 2025 3.0 When we were sold the software we were told a lot of promises and unfortunately we have been let down on a lot of those. We have greatly appreciated the willingness of the customer service team and developers to help fix some of the major issues that we were having, but we ultimately feel like we are working with an unfinished product that is still being beta tested in a lot of ways. We feel like this software is behind in a lot of ways in comparison to other software like it. Pros It's better than what we were using before and the customer service is the best I have received from this type of company. Always very responsive and tries to solve the issues I am having. Cons Not everything works as it should constantly. Settings get changed with no warning, and other features don't save things or notifications don't go out like they should. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing FieldPulse The offline mode was the biggest seller for us. Unfortunately, we haven't had very good luck with using it so far. Switched from [Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Airtable](https://www.capterra.com/p/146652/Airtable/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We wanted a software that could be used in offline mode and something that would allow our sales team and service team to be able to communicate and view where jobs are at in process. Review Source Response from FieldPulse April 2, 2025 Hi Brandy, thanks for your honest feedback! We’re sorry to hear about the challenges you’ve faced, but we’re glad to know that our customer service and development team have been helpful in resolving some of the issues. Let us know if you need anything else, and we appreciate your patience as we work to enhance your experience. KB Kimberly B. Admin Construction Used the software for: 1-2 years ### "FieldPulse " July 18, 2025 4.0 I would say that FieldPulse is a great tool to help streamline your business. Sometimes there are a few glitches and quirks, but once you understand them, it is easy to work around. Pros The ability to have customers in a database that can easily be shared with co-workers. It has defiantly been much easier than pen and paper and has saved a lot of time scheduling calls! Cons Sometimes there are issues when trying to locate customers. Customers have been duplicated because they could not be found when searching. This can cause issues and combining customers with duplicate accounts has not always been as easy as it should. Review Source Response from FieldPulse July 28, 2025 Thank you for the review, Kimberly. We’re glad FieldPulse has made it easier to share customer details with your team. We appreciate your feedback about duplicate accounts and search issues. That input is helpful as we continue improving our platform. AB Andrew B. President Construction Used the software for: 1-2 years ### "Unreliable " May 27, 2026 2.0 Disappointed in customer support and reliability. Product over promised and under delivered, especially the phone system. Pros The interconnection of the multiple facets of a service business. Especially the dispatching system. Cons Fails to save information and is slow and clunky even with strong internet connection. Low internet product is very unreliable. Review Source SP Sean P. Principal Facilities Services Used the software for: 1-2 years ### "Very Good Overall " March 27, 2025 4.0 So far so good. It was an initial learning curve like you will need with any program. We keep learning new ways to use the program daily. Price wise they have been very competitive. Pros It offers flexibility and we are able to use it in the field. They are very responsive to issues and look into everything that we ask about. Every program will not have all of the features you need as an organization, but FieldPulse is constantly trying to update and improve the product. Cons They do update frequently but there are still some features that we always need to work around until they have those pieces installed. The purchase order shows way more than needed to the supplier. I hope in the future that can be reconciled. Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing FieldPulse Liked it better and was less costly to start up Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Better use for the field techs and management while out of the office Review Source Response from FieldPulse April 2, 2025 Hey Sean, we appreciate your feedback! It is great to hear that FieldPulse is working well for your team in the field. We understand the learning curve and are always working to improve the experience. Thank you for choosing FieldPulse! AY Amber Y. Field Support Manager Telecommunications Used the software for: 1-2 years ### "been great" March 27, 2025 5.0 Its been great, the willingness to adapt is a huge selling point for me Pros That support is open to putting in feature requests when I bring something up Cons I wish I could somehow Beta test new features, because I have a lot of feedback that I think can be useful before large roll outs just strictly from a user perspective Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Reason for choosing FieldPulse Openness to suggestions, lower price, and good user experience Review Source Response from FieldPulse April 2, 2025 Hey Amber, thank you for choosing FieldPulse—we’re always here to listen and improve! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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