# Page 8 | FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is FieldPulse the right Service Dispatch solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153475/FieldPulse/reviews --- FieldPulse 4.6 (452) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 8 - Reviews of FieldPulse ## Showing most helpful reviews Showing 176-200 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Aaron C. Owner Construction Used the software for: 1-2 years ### "Our Experience with Fieldpulse" April 1, 2025 5.0 Our overall experience with has been very positive. The platform helps us stay organized, streamline scheduling, and manage customer interactions efficiently. The invoicing system makes billing customers quick and easy. While there are a few areas that could be improved, such as customization options and occasional glitches, the support team is always responsive and willing to help. FieldPulse continues to be a valuable tool for our business, and we look forward to seeing how it evolves. Pros We love how streamlines our operations and keeps everything organized. The scheduling, invoicing, and customer management features make running our business so much easier. Plus, the customer support is top-notch! Highly recommend for any service-based business. Cons has been a solid tool for our business, but there are a few things that could be better. Some features feel a bit clunky or not as intuitive as we’d like, and occasional bugs can slow things down. We’d also love to see more customization options to better fit our workflow. That said, the team behind FieldPulse is always improving the platform, so we’re hopeful for future updates! Review Source TD Timothy D. Sales manager Consumer Services Used the software for: Less than 6 months ### "Great crm for small businesses " May 28, 2025 4.0 Overall we really enjoy it just working out the kinks and hoping for more improvements and integrations. Pros The layout and ease of use. Inputting info is fairly simple. I enjoy the ability to mandate subtasks and build custom contracts and forms right in the system. Cons The maintenance agreement setup and lack of customization of various aspects. Reporting and job costing are less than subpar as well. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing FieldPulse Pricing and overall ease of use. Customizable forms Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Cost and the overly complicated set up. New updates changed basic and crucial needs and made them non functional. Review Source Response from FieldPulse June 17, 2025 Thanks for the thoughtful review! We're so glad to hear FieldPulse's ease of use, layout, and customizable features are serving your business well. Your input on maintenance agreements and reporting is appreciated—continued improvement is a big focus for us. Thanks for choosing FieldPulse and growing with us! Joshua R. Owner Consumer Goods Used the software for: Less than 6 months ### "Just getting warmed up. " November 7, 2025 5.0 Pros Very good onboarding and instructions for people just getting started. They also assisted with imported my exported data from previous software. Cons Seems a bit complicated getting going but they have plenty of help articles and live training as well as chat. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) bugs and lack of features in Housecall Pro. Review Source Response from FieldPulse November 21, 2025 Joshua, thank you for the review. We’re glad to hear onboarding has been helpful as you transition onto FieldPulse. We know starting with a new system can feel a little complicated at first, so we’re happy the help articles, trainings, and chat support have made things smoother. We’re excited to have you with us and look forward to supporting you as you get more comfortable with the platform. LS Lexi S. Office Administrator service management Construction Used the software for: 6-12 months ### "Great intro for technicians using technology in the field" November 7, 2025 4.0 Overall, the experience was a great first step in the direction of using technology for field technician management and service scheduling. Pros The ongoing training was extremely helpful. \[sensitive content hidden\] was our customer success specialist and was always giving solutions to what we needed or finding helpful alternatives! Cons The automation offered wasn't completely where we would have liked. Scanning options for equipment tags would be largely beneficial. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing FieldPulse customization options, ongoing customer support, ease of use Review Source Response from FieldPulse November 10, 2025 Thank you for the review, Lexi. We’re really glad to hear that your customer success specialist has been helpful. We also appreciate your feedback on automation and equipment tag scanning. We look forward to continuing to support your business! AM Angel M. Office Admin Construction Used the software for: Less than 6 months ### "Great service/product" September 24, 2025 5.0 Its been great. It was easy to learn and grasp the system. Learning curve is minimal in my opinion. The system makes sense in the way it functions. Pros The way to organize everything and the integration with quick books is amazing. The layout and placement for toggles/options are very convenient. It literally took me a week to sort of get a great feel for the software. Very user friendly. Cons Timesheets can be a little laggy at times. I do a lot of the payroll so toggling between different dates and clicking into peoples time sheets can sometimes take time. Reason for choosing FieldPulse It seems like the cost for this service is priced well and fits our size company. Integration with quick books is a huge need and it fulfills that well. Review Source Response from FieldPulse September 26, 2025 Thank you for the review, Angel. We’re happy to hear FieldPulse has been easy to learn! We appreciate your feedback on timesheets. We’re excited to keep supporting your team and making sure FieldPulse continues to be a great fit for your business. DM Drew M. president Construction Used the software for: Less than 6 months ### "Outstanding in all aspects" July 22, 2025 5.0 I found because my current fleet management software was running into several issues and would only work on the IOS platform. The onboarding was a lot all at once. However the more we played with it we found it has way more to offer than what we were using. Pros The program is very easy to use and the support is amazing. Any time I have an issue or need help the support center is quick to assist and keep us moving. Cons this is no fault to at all, but the lag time occasionally we get only because of my internet connection Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing FieldPulse the function of was very similar to what we were using Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) poor support, operational issues on newer updates on IOS platform, not supported by android Review Source Response from FieldPulse July 25, 2025 Hi Drew, thank you so much for the review. We're glad to hear our support team has been helpful in keeping things running smoothly. We know onboarding can be a lot at first, but we’re thrilled to hear that once you dove in, our platform offered even more than you expected. HG Hillary G. Manager - CHOAC Certified Medical Practice Used the software for: 6-12 months ### "Quick adjustment needed" May 8, 2025 5.0 It has been a great experience from the start. We are very happy with the continued service you have provided. Pros What I like most, is the ability to have everything for billing, scheduling and all customer information in one place. Cons Currently the fact that Federal Holidays are NOT actively on the calendar and have to be manually plotted. Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) To have everything we needed in one place. Review Source Response from FieldPulse May 12, 2025 Hey Hillary! Thanks for the great review and for the federal holiday suggestion - I'll pass this along to our product team. JG Julie G. Administrative Assistant Consumer Goods Used the software for: Less than 6 months ### "GREAT SERVICE" February 6, 2026 5.0 Love that I can get help at any time of day or night. Program is very user friendly and service has been exceptional. I just started working with a company that uses and it has been an easy tradition to working with a new system. Pros Wonderful customer service! Quick response, walk thru steps with me and patience-waited until I tested. The features are very user friendly. Cons All positive experience thus far. The only change I would make (which I heard is being worked on) is to be able to send service confirmation to two customer emails at one time instead having to send separate. Review Source Response from FieldPulse February 13, 2026 Thank you for the review, Julie. We are so glad to hear you have had a positive experience and that our customer support team has been helpful. We appreciate you taking the time to share your feedback! CA Chris A. Director of Operations Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Solid Switch " September 2, 2025 5.0 Everything has been great with Field Pulse. We switched from Buildertrend. Field Pulse has been incrdeible for customer scheduling Pros Field Pulse has been great. \[sensitive content hidden\] has been an incredible asset to our team/ account. Chat and communication has been great with \[sensitive content hidden\]. Great Value!! Cons Progress billing and some better customer support for quickbooks integration. \[sensitive content hidden\] is an incredible resource and has helped put in tickets to fix these issues Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Better job tracking. Job costing is lacking. Review Source Response from FieldPulse September 5, 2025 Thanks for the review, Chris. We’re really glad to hear FieldPulse has been working well for your team and that scheduling and communication tools have been helpful. We appreciate the feedback on progress billing and QuickBooks. Feedback like this help us improve, and we’ll make sure it’s passed along. KF Kaitie F. Electrician Construction Used the software for: 6-12 months ### "Good for medium to large businesses " October 6, 2025 5.0 great! I have improved my work flow and income at the same time! and we are ready to scale as far as a crm goes. Pros i like their customer support they are quick and through. i also like the payment integration! It has improved me productivity. Cons i think it is a little pricey for the size business i am and i wish they would offer a smaller business suite plan Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing FieldPulse price for the amount of features and capability to expand the system Switched from [Joist](https://www.capterra.com/p/230138/Joist/) needed more ability to see data and analytics Review Source Response from FieldPulse October 8, 2025 Thank you for the review, Kaitie. It’s amazing to hear that FieldPulse has set your business up to scale!! DW DeAnn W. Operations Construction Used the software for: Less than 6 months ### "Field Pulse keeps me informed from the field" February 5, 2026 5.0 Everyone is super helpful. I have not ran across one person yet that was not willing to go above and beyond to help me be successful. Pros Ease of scheduling, value for money for product received, ease of obtaining contractual signatures on estimates. Cons Most issues I have ran across have been lack of experience. I find the chat support to be most helpful and they can usually fix any issues I am having. Switched from [Contractor Foreman](https://www.capterra.com/p/166113/Contractor-Foreman/) Scheduling was too hard to figure out.... Review Source Response from FieldPulse February 13, 2026 Thank you for the review, DeAnn. We are so glad to hear that you are enjoying FieldPulse so far. We re happy to have you with us and appreciate you taking the time to share your experience! CC Colby C. Owner Construction Used the software for: Less than 6 months ### "Best FSM/CRM out there as a HVAC company owner." August 28, 2025 5.0 Awesome customer support and their teams are very friendly and help answer any questions very well in a quick timeframe. Pros They are quick to answer questions and understand what we are asking the first time. We love them so far! Cons There are a lot of add ons that come separate. I would make sure that what you talked about is included in your package when signing up. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing FieldPulse The modern look and feel of the software felt better Switched from [HighLevel](https://www.capterra.com/p/177156/HighLevel/) I did not have any fsm features to use in highlevel or offline mode. Review Source Response from FieldPulse August 29, 2025 Thank you for the review, Colby. We’re glad to hear that our support team has been quick to answer your questions and that you’ve had a positive experience with FieldPulse so far. EC Emily C. Office Manager Construction Used the software for: 2+ years ### "FieldPulse experience." May 26, 2025 5.0 Overall the experience has been a positive one and we will continue to use moving forward. Pros is very user friendly, good access for the whole team to be able to see what is happening day to day, and all users to be able to add comments to keep the team updated. Fieldpulse support is also very accessible and helpful. Cons With a reshuffle of our company staff members, the contract is not able to be changed/modified until the expiry of the current one. If you're not looking to add/delete more users through the duration you won't have any issues. Review Source Response from FieldPulse May 27, 2025 Hi Emily, thank you for your review and for being such a valued customer over the years! Glad to hear you've had a great experience both with the FieldPulse platform and our team. DR Dan R. President Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "First Impressions with FieldPulse" February 4, 2026 5.0 As a new user I am enjoying . Having worked with other systems, I find FieldPulse pretty intuitive and easy to configure and manage. Pros Workflow process and configuration allows you to adapt the software product to our needs. Integration into other systems such as payments, ERP, etc allow for seamless business processes. Cons The price catalog functionality is in the process of getting updated. Current price functionality is very limited Review Source Response from FieldPulse February 13, 2026 Thank you for the review, Dan. We are glad to hear you are enjoying FieldPulse so far. It is great to know the workflow setup and integrations have been a good fit for your business! DL Dan L. Owner Operator Consumer Services Used the software for: 1-2 years ### "Best in Class, But Don't Forget to Evolve Rapidly" March 24, 2025 5.0 Willingness to evolve is a key to sustained customer loyalty and I appreciate the team's efforts so far! Pros You receive all of the core, required functionality up-front as part of your subscription, which was a huge factor in weighing options across various platform providers. Quote options and add-ons is one of the keys to my business and I have all the flexibility necessary to cater to every project. Cons As a super user, I commonly find issues that are first to market. Luckily the staff is happy to accept feature requests, but the time I've spent wading through support, being patient while they run through scripts and assumptions is tiresome. Alternatives considered [Epicor CPQ](https://www.capterra.com/p/160099/KBMax-3D-CPQ/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Infor CRM](https://www.capterra.com/p/148351/Infor-CRM/) Reason for choosing FieldPulse Pricing and core functionality out of the box Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Pricing and functionality issues let me to . Review Source Response from FieldPulse March 26, 2025 Dan, thanks for the thoughtful review! We're grateful to have you with us! RR Ruben R. Department Mangaer Construction Used the software for: 6-12 months ### "My Team is falling in love with field pulse" November 12, 2025 5.0 fair-good. Helpful tools and access to assistance when I need it. I wish the price book was easier to set up. Pros The ease of use from office to field. My guys enjoy the real live updates and the notification the office staff gets when changes are made. Cons the learning curve could be better. also the sales portion of when I first got it. the sales rep was not fully transparent. Review Source Response from FieldPulse November 14, 2025 Thank you for the review, Ruben. It’s great to know FieldPulse has made communication and your day to day work easier! CK Cam K. Estimating and Design Coordinator Construction Used the software for: 6-12 months ### "Best Review" October 1, 2025 5.0 My overall experience with has been great. They have been very helpful and the software is easy to use. Pros One of the things I like most about is the great customer service. They have been very helpful throughout onboarding. Cons My least favorite thing about is the way estimates look once sent to the customer. One example of this is we usually send 2-3 options in our estimates and occasionally go back and forth and end up with 8 or more. I don't like to delete previous options but don't necessarily want to send them with the new options. It would be nice to be able to toggle on/off options within the estimates. Review Source Response from FieldPulse October 3, 2025 Thank you for the review, Cam. We’re glad to hear our customer service team has been helpful throughout onboarding. We also appreciate your feedback on estimates. We’ll be sure to share it with our product team as we continue to improve the platform. JB Julie B. Dispatch Administration Consumer Services Used the software for: Less than 6 months ### "Great Service" June 5, 2026 5.0 Love it so far! The customer Service is my favorite! I feel like the more I explore, the more I see how nice this program is. I love that there are so many videos under the help section and I am looking forward to the Tuesday Q&A sessions! Pros Customer Support!!! The support is so helpful! I love it! The site is pretty easy to navigate as well. Cons is doing amazing! I would prefer some more videos with some hands on test site to play around as I am a hands on learner. Review Source Response from FieldPulse June 12, 2026 Hi Julie — really glad the support experience has stood out from the start. Thanks for taking the time to share this. RD Rachael D. Office Manager Construction Used the software for: 6-12 months ### "Good system, getting better" July 21, 2025 4.0 Generally good. Over time we are using more features. The biggest help to us has been the automated customer communication. The performance of the system seems to be improving. Pros A good range of useful features. Online chat provides fast and efficient tech support. Automatic triggers for customer communications, email templates and activity logs are very helpful! Cons Sometimes it is laggy and slow. Too many clicks required for some functions. Limited training materials and premium support is not more helpful than the free online chat support. Review Source Response from FieldPulse July 28, 2025 Thank you for the review, Rachael. We’re glad to hear you’re finding value in the features and that automated customer communication has been a big help. We appreciate your feedback on system performance, support, and training resources. This kind of input helps us continue to improve. If there’s anything else we can do to support your team, just let us know. GW Greg W. Marketing Sales Construction Used the software for: Less than 6 months ### "Customer Service On Another Level" May 28, 2026 5.0 We still have much to discover as we learn the full scope of how can streamline our business both from a sales perspective, but also as we look to communicate better, both internally and with our clients and prospects. The overall experience has been fantastic, the only thing holding us back is ourselves and making time to understand and implement. That said, the customer services makes us want to make this happen faster. Pros I am still new to , serving in multiple capacities. Most recently working with to streamline our web leads going directly into FieldPulse. Ken S. understood what my goals were and was quick to help us as we worked on this migration. Cons At this point I do not have any "Cons". The support team has been very responsive with all of our request. Review Source Response from FieldPulse June 5, 2026 Hi Greg — glad the communication and sales side is already making a difference. As you continue to get comfortable on the platform, Ken and the team are here along the way. We're glad to have you with us. JL Jose L. Owner Medical Devices Used the software for: Less than 6 months ### "All the good and excellent reviews for this company have to be fake, fraudulent company beware!" March 3, 2025 1.0 The excellent reviews here have to be fake to promote this company with the experience our small business is going through now there is no way the good reviews are real. First the salesperson \[sensitive content hidden\] misled us by telling us the software did what we needed it to do after we explained how our process works he told us the system was customizable and that once we signed up we would go through on boarding which was delayed for two weeks even though they had already charged my card, the engage system we were told was activated but was not activated till we kept asking for it. We specifically asked for two user accounts and a limited account which they still charge you 15 to 20 dollars after trying to use the program and not being able to make it work \[sensitive content hidden\] said that they acknowledged that the software won’t work for us and the have no feature coming up to make it work so we asked for a full refund and to opt out of the contract she agreed but said she had to wait for her manager to approve it, this has also been delayed because \[sensitive content hidden\] says due to their fiscal year end her manager has been in and out of meetings so she has not responded but she said she will have it all taken care of today on 3/3/2025 . Meanwhile my small business is being affected and the to make things worse I was charged 266.40 for the plan I selected which is not due again until 3/20/2025 but at 1:00 am today I was charged another 110.00 without my authorization for another user. This company is a fraud and will try to lock you into a contract. Help is no where to be found after you tell them the system does not work. Pros Clean interface, mapping of service calls Cons Salesperson \[sensitive content hidden\] promised system would work and had us sign up stating that the onboarding would help taylor the program to how we needed it and once we signed up and could not make it work he said he was just a salesman. Since then they have not been able to make it work and has become an administrative burden while we wait for someone to refund what we have paid so we can move on. Unauthorized credit card charge Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing FieldPulse The salesperson made us believe this was the system that would work with our niche market where our customer does not pay for the service it is paid by multiple payees. We were told this software could be modified to do just that and after we signed up they came back and said they could not make it work. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) We needed a built in phone, mapping of our installs and repairs and a system that could have multiple parents for the child account. Review Source FS Fernando S. Chief Administrative Officer Construction Used the software for: 1-2 years ### "FieldPulse is also AIMED TOWARDS ROOFERS :) A++" March 24, 2025 5.0 Very well, I've left a good review on Google and G2. They have my highest recommendation for any FSM out in the market. I follow their LinkedIn, I am in their FB groups so it's great to be connected with the employees and other users. Pros 's customer support is always top notch. I've enjoyed working with their customer support personnel as they take my concerns seriously and I see the changes once they have been reported. Apart from that FP has done a great job being able to implement it to any field service industry. We are in the roofing industry and although it's more aimed towards Electrical and Plumbing, it still meets our needs. Cons They are slowly but surely adding more roofing industry related features. I appreciate it though and it's not a dealbreaker for us! Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[Leap](https://www.capterra.com/p/162690/Leap/) Reason for choosing FieldPulse Pricing, customer support, HUI, and being part of a growing community. Review Source Response from FieldPulse March 26, 2025 Hey Fernando, thank you for the awesome review! We’re so glad to hear FieldPulse is meeting your needs in the roofing industry. SL Shaugn L. Owner Industrial Automation Used the software for: 6-12 months ### "FieldPulse implementation review from a Forklift Service company" September 15, 2025 5.0 My overall experience with has been great. Anytime we have needed help they have gone above and beyond to help us out. Pros We reviewed several solutions during our due diligence phase. We chose for the ease of use, customization, customer service, and it being an all in one solution. Our implementation specialist Noor and customer success specialist \[sensitive content hidden\] were both outstanding in helping us go live with FieldPulse. They have been a huge help. Cons In some of the reviews it has been said it can be a little buggy. We have only one had one small issue bug wise but it was fixed. Review Source AW Angela W. Business Manager Machinery Used the software for: Less than 6 months ### "Robust Tool for your business" September 22, 2025 4.0 Overall I have had a very satisfactory experience with FP. Friendly and helpful customer service team and robust tool. Pros Very robust tool that gives you a lot of oversight of the business. A lot of options to tie software together so that all of your software is working together. Very impressive customer support team who makes learning the program easy. Cons There are a few bugs that needs to be worked out, but can certainly be worked around. Also, it is pricey. Has a lot of functionality but it comes with a steep price tag per user. Alternatives considered [Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing FieldPulse Seemed more robust. Had more capabilities and integrations. Review Source Response from FieldPulse September 26, 2025 Thanks for the review, Angela. We’re glad to hear FieldPulse has given you greater visibility into your business! It’s great to know you’ve had a positive experience with our team. We appreciate your feedback on the occasional bugs. Input like this helps us continue to refine the platform and provide more value to our users. MP Mitch P. Plumber Gas fitter Construction Used the software for: 2+ years ### "You won't regret using fieldpulse" April 16, 2025 5.0 Been a user since 2019, the upgrades have helped us with our workflow and customer service. Would not work without it, Highly recommend! Pros 1\. Helps keep us organised through easy to use job scheduling 2. It interacts with our suppliers making it easy to track job costs etc.. 3. Customer service is great there team always respond quickly to any issues we have regarding tech support. Cons Sometimes there upgrades take a while eg: better form versions. It doesn't link to our accounting software as well as we would like so we have to do our own work arounds at times. Alternatives considered [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing FieldPulse Because it interacted with Reece, Reece are our main supplier so we like that function. Review Source Response from FieldPulse July 28, 2025 Hi Mitch, thank you for your continued support since 2019—we’re so glad FieldPulse has helped streamline your workflow! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.