# Page 8 | FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is FieldPulse the right Service Dispatch solution for you? Explore 408 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153475/FieldPulse/reviews

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FieldPulse

4.6 (408)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 8 - Reviews of FieldPulse

## Showing most helpful reviews

Showing 176-200 of 408 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DM

Daniel M.  
Owner and General Manager  
Construction  
Used the software for: Less than 6 months

### "Easy to learn with great support"

April 30, 2025

5.0

I have been very happy with the onboarding process and learning curve. It is very easy to use and is has been helpful in my business. I feel like we can scale more successfully with this software

Pros

Easy to learn and use, great customer service

Cons

will get pricey when adding more employees

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing FieldPulse

jobber too cookie cutter, service titan wasn't worth the expense, too many things I didn't need

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

need something to help us scale. Wanted 1 workflow program

Review Source

Response from FieldPulse

May 5, 2025

Hey Daniel, so glad to hear you've had a positive experience working with our team! Thanks for the review :)

JK

Josh K.  
Operations Manager  
Construction  
Used the software for: 6-12 months

### " Easy to use FSM software for small/medium sized businesses"

March 25, 2025

4.0

Far better than our previous software. Some minor things that can use improvement but it seems like they are constantly working on new features and improvements which is good.

Pros

The support is good, they have a lot of resources so you can learn how to use the features within the software by yourself. The software is also pretty easy to learn and use. They have some really useful features and seem to be always working on updating and improving current features.

Cons

There can be some glitches and bugs with some of the features. They are usually pretty quick about getting these resolved. The two-way sync with Quickbooks Desktop can be problematic sometimes but when it works properly it's pretty good.

Alternatives considered

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

Reason for choosing FieldPulse

Slightly less expensive, seemed a little less complicated

Switched from

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)

Looking to upgrade to a cloud based software. We outgrew our old software

Review Source

Response from FieldPulse

April 2, 2025

Hey Josh, thanks for your review! We’re glad you find FieldPulse easy to use and that our support has been helpful for your team. We appreciate your feedback!

SG

Scot G.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Better Than My Old Wintac Program"

August 14, 2025

5.0

Pros

The tech support we receive. They also listen to some of our recommendations to make the program better.

Cons

Having to switch from my old Wintac program to fieldpulse was not fun. I am still trying to figure how to work with all my reports from the Quick books side of the program.

Review Source

Response from FieldPulse

August 18, 2025

Thank you for the review, Scot. We’re so glad to hear our support team has been helpful and that your feedback is being heard. We know making the switch from another platform and working through QuickBooks reporting can be a challenge, and we appreciate your patience as you get adjusted. We’re here to help make the transition as smooth as possible.

BT

Brandy T.  
Office Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Field Pulse troubeshooting"

September 16, 2025

5.0

Wonderful. I have reached out a few times and everyone has been very polite. I am completely new to Field Pulse and the staff there has been so wonderful and caring.

Pros

\[sensitive content hidden\] were very patient and informative. They both took their time to walked me through every step. We weren't able to get it on the first couple of tries but neither of them gave up until the problem was resolved

Cons

I specifically need more training. Is there links that can help me? I am brand new to Field Pulse and I would love to know more about the things it is capable of heling me with.

Review Source

Response from FieldPulse

September 19, 2025

Thank you for the review, Brandy. We’re so glad our team has been helpful as you get more comfortable with the platform. For extra support, you’re welcome to join our official Facebook user group where our customers share tips and best practices. You can also check out our Help Center (https://help.fieldpulse.com/en/) for additional resources. Our team is here anytime you need support, and we’re committed to helping you maximize your experience with FieldPulse!

GJ

Grace J.  
Office Manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Ok for some, not for others"

January 21, 2026

4.0

Not bad, choppy. I just recommed looking into any software your thinking about very carefully. This was not for us.

Pros

The purchase orders were linked to jobs and proposals. Very easy to track and pay. Easy access to them.

Cons

Engage phone. Not quite what we were hoping. calls were delayed in answering. Some messages not received

Review Source

Response from FieldPulse

January 23, 2026

Thank you for the review, Grace. We’re glad to hear purchase orders and job tracking were easy to use. We also appreciate you sharing your feedback on Engage. Feedback like this helps us understand where improvements are needed. Thanks for taking the time to share your perspective.

EL

Erin L.  
CEO  
Construction  
Used the software for: Less than 6 months

### "Great customer Service"

September 16, 2025

5.0

So far so good, we are new to FieldPulse and still in the implementation part. We have had a good experience so far

Pros

The live chat service is amazing! They are quick and very helpful. Its user friendly and always get a solution to my issue

Cons

Some items are not user friendly such as employees area and ways you have to make things work. Some areas are very confusing

Alternatives considered

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

Reason for choosing FieldPulse

The cost of service titan was much higher

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

It didn't give us proper reports or job costing

Review Source

Response from FieldPulse

September 19, 2025

Thank you for the review, Erin. We’re glad to hear our live chat support has been quick and helpful. We appreciate your feedback!

BM

Brian M.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Customer Service is worth it all!"

December 4, 2024

4.0

No matter the problem, their customer service is extremely helpful! Every platform has issues, that is a given. Not every platform is quick to fix and respond to those issues. We have used the comparable platforms and found FieldPulse to have extremely amazing customer support that was far superior to it's competitors. The biggest feedback I would have for a new customer is SYNC QUICKBOOKS before trying to import yourself. That will save you a lot of hassle. I imported first and it created duplicates when I had to sync, but here is where the customer service outshone the rest... when I had duplicates, they went ahead and archived every duplicate and edited each display name so i didn't accidentally use the wrong customer when inputing new information. When we had issues with the quickbooks syncing invoices, they immediately fixed the problem and tracked down a couple more invoices I wasn't aware of. Their customer service makes the entire program worth it.

Pros

Customer Service, the amount of features included in membership

Cons

no month to month option, only annual contracts. Also, no contract for a husband and wife small business. We aren't a fan of having to pay for two users for a husband and wife combo.

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing FieldPulse

We also considered others that were not in the options list like Shop Monkey. We chose FieldPulse for the reasons listed as to why we switched from Jobber.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

More features that we needed. Specifically the PDF upload and signatures were not an additional cost on this platform like it was on jobber. The customer service and training was also superior

Review Source

Response from FieldPulse

January 29, 2025

Brian, we appreciate your feedback! It’s great to hear that FieldPulse’s features and customer service have made such a difference for your business!

Erin W.  
Owner  
Individual & Family Services  
Used the software for: Less than 6 months

### "So far so good!"

August 4, 2025

5.0

So far they have been easy to work with and we have yet to use the app but it looks like everything we will need.

Pros

Very responsive and helpful when I sent a message. They reached out quickly and helped me get set up.

Cons

Nothing stands out so far! We have not have time to use the software yet but I am looking forward to trying it out.

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

HCP makes it very difficult to do out job

Review Source

SM

Stefan M.  
Administration and Operations  
Construction  
Used the software for: Less than 6 months

### "Avoid Field Pulse"

December 16, 2024

1.0

In short, over promise and under deliver. Other than the initial meeting with the sales rep, it was poor customer service. The FSM itself is very similar to other competitors like Housecall Pro, Jobber, and so on.

Pros

The FSM seemed promising for our plumbing & heating business upon the sales presentation. QuickBooks integration was nice which was a must for us.

Cons

The platform itself has glitches and is not that user friendly as Field Pulse sales rep made it seem. Was promised 3 training sessions to learn the platform but they only delivered on 1 training session with a fellow who's internet connection was so poor we didn't get much done. When I followed up on the other 2 training sessions I was told they would get back to me. I followed up on that, still nothing for the last 3 weeks. Now it has been over two weeks to hear back from their cancellation team. As a owner operator with only few employees, who has time to spent hours to learn a new system. My recommendation is keep looking.

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Reason for choosing FieldPulse

For our short term needs it seemed sufficient and since it was more expensive than other options, we thought we would get more value and better service.

Review Source

Response from FieldPulse

February 3, 2025

We’re disappointed to hear you had that experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when things don’t go as expected. To clarify, we did have a Customer Success Representative reach out to you in December to offer additional training. We also have a comprehensive Help Center with articles that can help guide you through the platform. We take feedback seriously, and we're always working on improving. As for your cancellation request, since you're under a year-long agreement, the process can sometimes take a bit more time. However, we do our best to keep communication clear and timely throughout, and we truly apologize for any delays you’ve experienced. If you need anything at all, please don't hesitate to reach out to our support team at support@fieldpulse.com. We’re here for you and want to do whatever we can to help make this right. Thanks for your feedback, and we hope we can improve your experience moving forward.

SO

Shannon O.  
Service Dept  
Construction  
Used the software for: 6-12 months

### "Happy Customer"

June 17, 2025

5.0

This software is very easy with scheduling to generating invoices. The employees respond fast with your questions in chat.

Pros

FieldPulse is user friendly with generating invoices in a timely manner. You can go to maps with the employee to see who is in the area also with scheduling.

Cons

I don't have any cons with it except it took me a moment to get use to the software as I have always used Quickbooks.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

We are able to schedule invoice more profficent

Review Source

Response from FieldPulse

June 23, 2025

Hi Shannon, thanks for the kind words! We're glad to hear FieldPulse has made scheduling and invoicing easier for you, and that our team has been responsive when you’ve needed help. We appreciate you making the switch from QuickBooks—it’s great to have you with us!

TB

Tiffany B.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Great App for HVAC Industry"

June 30, 2025

5.0

Great! My experience has been a breeze with all the help I have received so far and the app being very user friendly and straight forward.

Pros

The easiness of the application and also the customer support. Every person I have talked to has been great help.

Cons

not being able to upload videos but other than that there is nothing else that I would say I didn't like at the moment.

Alternatives considered

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)

Reason for choosing FieldPulse

price point and being user friendly to office staff and techs

Review Source

Response from FieldPulse

July 1, 2025

Thanks so much, Tiffany! We're thrilled to hear the app has been easy to use and that our support team has been helpful every step of the way. We appreciate your feedback on video uploads—it’s on our radar as we continue improving the platform. Glad FieldPulse has been a great fit for your team!

VR

Verified Reviewer  
Owner  
Construction  
Used the software for: 2+ years

### "I'm glad I found Fieldpulse when starting my company."

December 26, 2024

5.0

The software is second to none. As I said, everyone is very helpful and knowledgeable. I had the opportunity to get help from \[sensitive content hidden\] several times and based on that experience I can tell that he works hard on the product, the customer experience and the work environment.

Pros

We have been using Fieldpulse for about years now, and the software gets better and better every day. Everyone in the company is very professional and highly qualified, and most of all, they make you feel like part of a family.

Cons

Honestly, there are no cons. The product improves constantly, in the past 6 years I had the opportunity to interact with customer service, tech support and the \[sensitive content hidden\] and my experience was superb, the same in every case which says a lot about the philosophy and the mission of this company.

Review Source

Response from FieldPulse

January 29, 2025

Thank you so much for the review! It’s amazing to hear how FieldPulse has supported your business over the years and that our team has made you feel like a part of the family!

RE

Rachel E.  
CEO  
Construction  
Used the software for: Less than 6 months

### "Highly recommend"

April 7, 2025

5.0

Pros

Fieldpulse customer service is always available and able to help me at nearly all hours of the day. I like that I can upload screenshots and videos to the chat.

Cons

The Fieldpulse interface is complex compared to other CRMs, so it takes a while to get used to it. But the complexity is actually a huge advantage to other CRMs because it allows you to have many options.

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing FieldPulse

Jobber didn't have a segmenting feature, allowing you to bill multiple stages of a single project

Switched from

[HCPro](https://www.capterra.com/p/240234/HCPro/)

Housecall Pro was a little too simple, I wanted to have more customizable options

Review Source

Response from FieldPulse

April 9, 2025

Hi Rachel, thank you for the thoughtful review. We're excited to continue supporting you and your business as you grow!

EG

Ethan G.  
Field service manager  
Automotive  
Used the software for: Less than 6 months

### "Fieldpulse overall review"

September 16, 2025

5.0

So far it has been a good experience overall. Fieldpulse has a large variety of categories that allow me as a service manager to better plan the schedules for our employees. Creating the work orders has become more simplified and it's all fairly straightforward to help those who might find it challenging to fill out a work order.

Pros

\[sensitive content hidden\] has been a huge help in getting our operations rolling! It has been great being able to consolidate the multiple systems our company works with down to one that does it all. It has been really organized and allowed us to modify the set up to best suit our needs.

Cons

There is a lot of potential use which means a lot of learning is requiredto figure out the best way they can benefit us.

Review Source

Response from FieldPulse

September 19, 2025

Thank you for the review, Ethan. We’re glad to hear FieldPulse has helped consolidate everything into one platform! We appreciate your note about the learning curve. With so many features, it can totally take time to get comfortable, and our team is always here to help you make the most of the platform. We’re excited to keep supporting you!

BK

Bryan K.  
Septic Installer  
Environmental Services  
Used the software for: Less than 6 months

### "Works great"

June 2, 2025

5.0

So far so good! Still in the learning process but it’s been pretty easy to figure out and the training has been helpful!

Pros

It’s very organized. Easy to schedule and keep track of jobs. Love the maintenance contract features.

Cons

Customers we do multiple jobs for each day have lots of invoices to pay. They want to be able to pay multiple invoices at once and save their bank info so they don’t have to enter each time.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Needed something that helped keep track of maintenance contracts

Review Source

Response from FieldPulse

June 17, 2025

Hi Bryan, thanks for the review! We’re excited to hear FieldPulse is helping you stay organized and that the maintenance contract features are working well for your business. We appreciate the feedback on invoice payments—streamlining that experience is on our radar. Glad to hear the training has been helpful, and we’re here to support you as you continue getting up to speed!

AA

Astrid A.  
Dispatch  
Utilities  
Used the software for: Less than 6 months

### "Pretty easy to work with "

February 17, 2026

4.0

Pros

The implementation phase was great, they were patient in teaching us all of the features. It has helped us with scheduling and staying in communication with our plumbers. What is great is that we get notified as soon as a customer opens a file, which helps us to follow up.

Cons

Fieldpulse is growing, and over time we hope to grow with it. Some downsides include not having a feature to help our plumbers write estimates or invoices, but we know this will come with time. The line item feature in invoices is also a bit of a bummer.

Review Source

Response from FieldPulse

February 23, 2026

Astrid, thank you for the review. We are happy to hear that scheduling and team communication have improved for you. We also appreciate your feedback on the estimate and invoice tools. Input like this helps us continue to improve as we grow.

GL

Guy L.  
IT Director  
Construction  
Used the software for: Less than 6 months

### "FieldPulse grows business for concrete company"

May 5, 2025

5.0

Our overall experience with FieldPulse has been very good. We were able to get up and running very quickly by importing our customers and then testing a few jobs and workflows. Almost fully operational in under a month.

Pros

The Google maps integration is key for our business. In order to effectively schedule our daily/weekly work, we needed a view of all our jobs on the map. Then, with our custom workflows, we know which types of jobs are in each area.

Cons

Automatic advancement in the workflow. Once the Customer accepts an Estimate, it would be nice if the job advanced to the next stage in the workflow (e.g., In Progress).

Switched from

[Estimate Rocket](https://www.capterra.com/p/158263/Estimate-Rocket/)

Mapping feature was not ideal, and the workflow were very rigid.

Review Source

CS

Cory S.  
Field Supervisor  
Construction  
Used the software for: Less than 6 months

### "Small Businesses (shaking hands emoji) FieldPulse"

February 12, 2025

5.0

Very happy - the product, the support and the options for success, unmatched. Small business MUST have.

Pros

FieldPulse has everything I need to keep my office and my field running smoothly. They truly thought of everything when they designed this product and are constantly improving, communicating and readily available to help whenever necessary.

Cons

It is a tad overwhelming at first with all the options but as time goes on, I am learning that it is extremely user friendly, and help is always available if needed.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

We outgrew what Jobber was capable of but a very good starter product for those looking.

Review Source

Response from FieldPulse

March 26, 2025

Cory, thank you for the review! We're so glad FieldPulse is helping both your office and field teams run smoothly. It’s great to hear that our ongoing improvements and support have made an impact.

KB

Kenneth B.  
CEO  
Construction  
Used the software for: 1-2 years

### "Fortunate to find Fieldpulse"

March 25, 2025

5.0

it has been great. working with \[sensitive content hidden\] has helped scale our business.

Pros

fieldpulse price book builder tool is awesome

Cons

i haven't found anything i don't like yet. closest thing is not being able to bring forward estimates created on past dates but completed in later weeks on the commissions reports

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing FieldPulse

that platform is way better and not as basic

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

i actually have complete control of our CRM with fieldpulse

Review Source

Response from FieldPulse

March 26, 2025

Hey Kenneth, thanks for the great review! We're glad to hear that FieldPulse has given you more control over your CRM.

KF

Kristen F.  
Office Coordinator  
Glass, Ceramics & Concrete  
Used the software for: 6-12 months

### "Review from system user "

December 19, 2025

5.0

It was well, just wish the issue would stop. I have to keep reaching out to support if the customer pays themselves online

Pros

I got quick responses, if there is an issue the support line is always willing and ready to help if need be.

Cons

Issue with system is not getting fixed. The issue that I have reported has yet to be fixed. It has been weeks now

Review Source

Response from FieldPulse

December 23, 2025

Thank you for the review, Kristen. We’re really sorry to hear how frustrating this has been. We appreciate you taking the time to share this and will make sure your feedback is passed along to the team.

GB

Greg B.  
Operations Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Overall happy"

April 23, 2025

4.0

Overall things have been ok. Some bugs have made things a little tense at times, but generally issues have been sorted fairly quickly.

Pros

It is fairly intuitive and there are a lot of useful features built in that make most tasks a little easier.

Cons

There are quite a few bugs or shortcomings in the programming. The main issue is the search system, as you can type in a product name as listed, but it will not pull up easily.

Alternatives considered

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Reason for choosing FieldPulse

price was mainly our reason, but also the hope that they would work to improve in areas we recommend.

Review Source

Response from FieldPulse

April 30, 2025

Hi Greg, thank you for the thoughtful review! We're happy to hear you're enjoying our features and that FieldPulse is helping make your day-to-day tasks easier.

MP

Miguel P.  
CEO  
Construction  
Used the software for: Less than 6 months

### "Best System For Contractors"

June 10, 2025

5.0

I am extremely content with my experience with FieldPulse and would definitely recommend people to use this system!

Pros

Extremely easy system to use once set up. Due to this I have been able to save a lot of time on the field and able to convert more leads into customers!

Cons

There was something wrong with the calculations on pricing. However, the FieldPulse team is on top of resolving it!

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing FieldPulse

FieldPulse had a lot more features, the presentation of the product was concise and showed a lot of value, simplicity was shown, and extremely well priced!

Review Source

Response from FieldPulse

June 16, 2025

Hi Miguel - thank you for the kind review! We are glad to hear any issues are getting resolved and you've had a positive experience with FieldPulse.

BW

Branden W.  
Residential Service Plumber  
Construction  
Used the software for: Less than 6 months

### "Pro Looking Plumber"

April 23, 2025

5.0

Very good. I'm happy to be off paper service tickets & offer my customers more value

Pros

Represents professional correspondence with customers in the field. From scheduling, estimating, invoicing & interacting with my residential plumbing service customers, I look like a pro when using Field Pulse on my tablet.

Cons

Lack of kpis. Would like to track numbers on average sold estimates, cost per opportunity

Alternatives considered

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)

Reason for choosing FieldPulse

Jobber didn't have a pricebook option & Service Titan was too expensive & I'm a one man operation

Review Source

Response from FieldPulse

April 30, 2025

Hi Branden, thank you for the fantastic review! We’re so glad to hear FieldPulse is helping you deliver a polished, professional experience for your customers—from the first interaction to the final invoice.

JM

Jason M.  
Owner  
Facilities Services  
Used the software for: 1-2 years

### "Great support"

April 2, 2025

5.0

Great. We had some issue that support was able to help with. They have been terrific.

Pros

Lots, easy to use. Communication, help service. flexibility of the work ticket

Cons

equipment tracking. Preventative maintenance

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

It was horrible to use. Not a lot of options

Review Source

Response from FieldPulse

April 9, 2025

Hi Jason, thanks for the great review! We’re excited to have you onboard after your experience with Service Fusion, and we’re committed to making sure FieldPulse continues to be a flexible, reliable solution for your business.

DJ

David J.  
Plumber  
Utilities  
Used the software for: 6-12 months

### "Jonesco plumbing "

July 9, 2025

5.0

From the moment I have been introduced with field pulse. I have save time and money with the interrogation with Reece plumbing and Xero software.

Pros

\[sensitive content hidden\] for Reece plumbing drove from Melbourne down to Apollo Bay to help me set up my 2 new employees into field pulse. The service we get from the support team is great.

Cons

When setting up my new employees in field pulse there is an extra charge for more people. In the future I will have more staff and more costs

Review Source

Response from FieldPulse

July 10, 2025

Hi David, thank you so much for the review! We are glad you’re enjoying our integration with Reece Plumbing and Xero.

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