# Page 9 | FieldPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is FieldPulse the right Service Dispatch solution for you? Explore 408 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/153475/FieldPulse/reviews

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FieldPulse

4.6 (408)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 9 - Reviews of FieldPulse

## Showing most helpful reviews

Showing 201-225 of 408 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BP

Bonnie P.  
Owner  
Construction  
Used the software for: Less than 6 months

### "So far so GOOD "

May 22, 2025

5.0

so far I do enjoy using field pulse, its easy, quick, and was easy for my techs to learn as well. The response from customers in regards to switching has been overall well received.

Pros

I love the good customer service, the ease of using the system, and the price books that it has uploaded. I was able to adjust quickly to using the new software as well as my techs.

Cons

I do not like that it takes 3 days for payments, I really need instant payouts, If I switch from field pulse in the future that will be the only reason why. It is a huge deal for my line of work tho.

Switched from

[Workiz](https://www.capterra.com/p/147525/Workiz/)

I liked the software better, it was cleaner and easier to use. I do wish I had asked about payment from clients and how it processes.

Review Source

Response from FieldPulse

May 23, 2025

Hi Bonnie, thank you for leaving a review! We are glad to hear you've had an overall positive experience with FieldPulse.

AY

Amanda Y.  
Customer Service Guru  
Consumer Goods  
Used the software for: Less than 6 months

### "Very Helpful Chat"

March 31, 2026

4.0

FieldPulse is designed well and is pretty straight forward & easy to use. A few minor adjustments would help (see prior response).

Pros

The Help chat was excellent at taking time to answer my question. \[sensitive content hidden\] made sure to successfully explain the process we were trying for a while to figure out.

Cons

The glitches while doing a task cause some information to not be saved, thus causing issues with input, orders and scheduling. Also, there are times I wish there was the opportunity to change the color of a scheduled task/estimate/install, etc.

Review Source

JB

Joe B.  
CEO  
Food & Beverages  
Used the software for: Less than 6 months

### "Fieldpulse is Great So Far"

January 21, 2026

5.0

We're just getting started but so far it has everything I need to run my restaurant equipment service business.

Pros

So far it has all of the features our service company needs. Customer support is great, chat is quick and onboarding was helpful. It allows us to schedule and invoice independently, and integrates with QBO.

Cons

Sometimes the interface isn't the most intuitive, but it's not bad. The mobile interface is pretty good for technicians.

Review Source

Response from FieldPulse

January 23, 2026

Thank you for the review, Joe! We’re glad to hear FieldPulse has what your team needs and that onboarding and chat support have been helpful. We appreciate the feedback on the interface as well.

AR

Anthony R.  
Advisor  
Construction  
Used the software for: Less than 6 months

### "Tech Support Gurus"

May 6, 2025

5.0

Just ramping in, but the technical support chat is fabulous. My last interaction included a 'made for me' video walk-through of a topic that I could not figure out. That's personalized service!

Pros

While the tool is complex, the support staff (chat) is both competent and resourceful - which reduces the hurdle for getting up to speed. It's like having a super-user as your wing-man. We are just ramping into go-live, but my confidence level goes up every day!

Cons

There are a few menu headings which could be more aptly named, but I suspect that as the software platform evolves these minor things will be sharpened.

Switched from

[Acowin](https://www.capterra.com/p/5844/Acowin/)

Antiquated program with weak support, which was the established software within a recent business purchase.

Review Source

Response from FieldPulse

May 7, 2025

Hey Anthony, thanks for the great review and happy to hear you're getting the hang of things. We'll be your wing-man any day!

JR

Julia R.  
Office Manager  
Environmental Services  
Used the software for: Less than 6 months

### "Great 'In the Field' App"

July 9, 2025

5.0

Set up and inital use has been very easy. We will be adding additional features soon and are confident that they will also be easy to use.

Pros

FIeld Pulse is very easy to use for our service techincians in the field. This is especially important since most of our service technicians speak Spanish as a fist language. having a bilingual trainer has been essential.

Cons

GPS trackers could not initially be used. We are awaiting the correct devices specifically designed for our trucks.

Switched from

[Workyard](https://www.capterra.com/p/215558/Workyard/)[PayTrace](https://www.capterra.com/p/220016/PayTrace/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

Wanted one easy to use product for our technicians.

Review Source

Response from FieldPulse

July 18, 2025

Hi Julia, thank you so much for the review. We are thrilled to hear that you and your team have found our platform easy to use and that the onboarding process has gone smoothly.

TS

Tammy S.  
Dispatch  
Construction  
Used the software for: Less than 6 months

### "Chat review "

January 16, 2026

3.0

With chat help very helpful I am hoping your team can get a lot of the bugs worked out I am a new user to Fieldpulse that has used multiple dispatch programs this one seems a bit primitive.

Pros

If referring to chat support very attentive and took care of issue I have had to use the chat service multiple times

Cons

Scheduling and navigating screens not user friendly also there appears there should be more buttons inside of a work order

Review Source

Response from FieldPulse

January 20, 2026

Thank you for the review, Tammy. We’re glad to hear the chat support has been helpful. We also appreciate your feedback as a new user around scheduling, navigation, and work orders. Thanks for taking the time to share your experience!

fE

fernando E.  
hvac branch manager  
Construction  
Used the software for: Less than 6 months

### "fern review"

February 20, 2026

5.0

over all very good. easy to use mostly. and a bunch of great features. the customer service is very helpful and prompt.

Pros

what i like most about field pulse is the abundance of options and categories to organize your business

Cons

trying to navigate certain sections but just needed a little getting used to. Certain items are not in plain sight just have to look a little harder.

Review Source

Response from FieldPulse

February 23, 2026

Fernando, thank you for the review. It is great to know your overall experience has been positive and that our support team has been helpful as you get comfortable with the platform.

DW

Dawid W.  
CTO  
Real Estate  
Used the software for: Less than 6 months

### "Great potential"

June 20, 2025

4.0

Quite good, especially with support available at all times. It is pretty pricey for what it offers, though.

Pros

Available API integrations - allows us to make the most of it. Also customizability with steps colours and icons.

Cons

Lacking a default separation of photos and documents. API being in very early stages, some stuff is still unavailable, and all are in beta, so it might change completely.

Switched from

[JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)

Old and not updated, prices were getting higher and higher for the same service

Review Source

Response from FieldPulse

July 1, 2025

Thanks for your feedback, Dawid! We're glad to hear you're making good use of our API and customization options—it's great to see you exploring the platform's potential. We appreciate your insights on file organization and API maturity; both are areas we’re actively working to improve as we expand functionality and stability. Thanks for being part of the FieldPulse community—we’re committed to growing alongside you.

JS

Jillian S.  
Virtual Assistant  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "great support"

October 20, 2025

5.0

I feel that over all the customer support does out way the delays. I would love if the phone had less problems.

Pros

The Customer Support is top notch, I have had to go to them many times and i don't even understand the problems. they quickly and efficiently figure things and and teach me how to avoid or fix that same problem in the future.

Cons

There are bugs. If I am on a call I will get kicked off when a new call is coming in and the hold doesn't work. The schedule updates. I can put something on the schedule and it doesn't show up . there is a huge lag.

Review Source

Response from FieldPulse

October 27, 2025

Thank you for the review, Jillian. We’re so glad to hear our support team has been helpful! We really appreciate your feedback!

CC

Conrad C.  
Owner  
Construction  
Used the software for: 6-12 months

### "Owner/ Operator "

May 20, 2025

5.0

Great have had for years. It was recommended to me by a friend and its really helped make my job easier

Pros

Convenient its very nice for on the go contractor i also like how fast they respond and the customer service

Cons

Cost it seems higher than some of the other available options but overall its worth the money. I would like cost to come down

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing FieldPulse

Convenient also was recommended by friend

Review Source

Response from FieldPulse

May 22, 2025

Hi Conrad, thank you for the kind review and for being a long-time FieldPulse user! We are glad to hear FieldPulse is making your job easier.

BZ

Becky Z.  
Admin Assistant  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Field Pulse invoicing"

July 21, 2025

4.0

Positive. \[sensitive content hidden\] have been instrumental in getting me ready to go live with Field Pulse

Pros

I can do everything in field pulse, from scheduling, bids/estimates, invoicing, applying payments and looking to see if partial payment have been made

Cons

The chat host that suggests videos instead of helping me walk through the process, (not this time). \[sensitive content hidden\] was helpful showing me screen shots of where to find thigs

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Jobber was not service tech friendly, our guys couldn't use it easily from the field

Review Source

Response from FieldPulse

July 23, 2025

Hi Becky, thank you for the great review. We love hearing that you’re able to handle everything in FieldPulse. We also appreciate your note about switching from Jobber. Field teams need tools that are fast and easy to use in the field, and we’re glad FieldPulse is working better for you and your techs.

DG

Daren G.  
owner operator  
Construction  
Used the software for: 6-12 months

### "thank you for your support"

April 4, 2025

5.0

it has been good the customer help is great and I am continually learning about something else that I can do.

Pros

ease of use, and being able to see my invoices ,estimates what has been accepted for turned down.

Cons

not enough options in the pricing guide. there are not enough things that pertain to what I do. I am always changing the descriptions to fit my needs

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

money and the ease of use for me and better integration with quick books

Review Source

Response from FieldPulse

April 9, 2025

Hi Daren, thank you for the great review! We're glad to hear that you are finding value in features like invoice and estimate tracking. We appreciate your feedback!

aR

al R.  
owner  
Consumer Services  
Used the software for: Less than 6 months

### "honest fp review"

April 4, 2025

4.0

so far even though the training wasn't awesome the chat people have been super helpful.

Pros

how much its actually capable of doing. little complex but it has lots of nice features

Cons

its painfully slow and slightly over complicated. training wasn't great to get us started. had no idea how many things we had to do to actually use the software

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Reason for choosing FieldPulse

it was a little more complex and did more which we can grow into

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

needed more out of the software. jobber was great but didn't do enough

Review Source

Response from FieldPulse

April 9, 2025

Thank you for your honest review—we really appreciate you taking the time to share both the positives and the areas where we can improve. Your feedback is incredibly valuable.

CW

Corey W.  
President  
Construction  
Used the software for: Less than 6 months

### "Great but has glitches"

June 23, 2025

4.0

Its been ok. Ive been working out kinks. The expectations wernt met but I wasn't dissiponted also with the software.

Pros

The simplicity. It's easy to navigate and doesn't waste your time. I like the projects tab for bigger jobs.

Cons

The glitches, and the fact timesheets dont transfer to quickbooks. The people it the chat half the time seem clueless and can't help

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Complicated to use and it was messing up my quickbooks.

Review Source

Response from FieldPulse

July 28, 2025

Thank you for sharing your feedback, Corey. We’re happy to hear that you find FieldPulse easy to navigate and that the projects tab has been helpful for managing bigger jobs. We appreciate you bringing the issues with QuickBooks to our attention. Your input helps us improve, and we’re here if you need any additional help.

CD

Cynthia D.  
Customer service Dispatcher  
Construction  
Used the software for: Less than 6 months

### "quick response time"

May 23, 2025

5.0

The quick response and the patience that \[sensitive content hidden\] had with me was amazing! and he was able to resolve my problem very quickly, I am happy that we chose FieldPulse, this is going to be a great journey!

Pros

I was having trouble importing our new customers into the system and I sent a message and received a response in less than a minute! \[sensitive content hidden\] was patient with me and the the process simple!

Cons

we are new to FieldPulse and so far have had nothing but great experiences, as per conversation with the rest of my team.

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

very bad customer service and they were not able to meet our needs

Review Source

Response from FieldPulse

May 27, 2025

Hi Cynthia, thank you so much for the kind words and for leaving a review! Your note made us smile and we are thrilled to have you and your team on FieldPulse. Here's to continued partnership!

CG

Caleb G.  
AV installer  
Events Services  
Used the software for: Less than 6 months

### "Great CRM!"

November 25, 2025

5.0

Pros

It’s easy to use. The user interface is well put together and accessible. I like the integration with Apple Maps.

Cons

Overall I’ve had a great experience. Occasionally the app freezes when I first open it and I have to close and reopen it.

Review Source

Response from FieldPulse

December 5, 2025

Thank you for the review, Caleb. We’re glad to hear FieldPulse has been easy to use for your team!

MM

Mario M.  
Mechanical HVAC Estimator  
Construction  
Used the software for: 1-2 years

### "Overall Review of Fieldpulse"

May 23, 2025

5.0

My experience with Fieldpulse has been great. As I mentioned they are just one click away. I would recommend software.

Pros

How easy this software is to creates proposals for new construction proposal for project to proposals for service calls

Cons

The least thing I like about this software is the updates. But the support team is always there to help me whenever I need help. They are just one click away

Review Source

Response from FieldPulse

May 27, 2025

Hi Mario! Thanks for your kind review - we are so happy you've had a good experience with the FieldPulse platform and our support team!

JS

Jessica S.  
Co-Owner  
Construction  
Used the software for: Less than 6 months

### "FieldPulse has everything a small business needs"

May 7, 2025

5.0

There has been a couple hiccups and as long as you have a little patience, everything has worked out fine. Everyone we have had encounters with have been great and helpful.

Pros

We are pretty new to FieldPulse. They have been really helpful in learning this field service software. I really like how FP works with QuickBooks as well. I have to input everything into QB again.

Cons

I think the biggest thing is just getting used to doing things a different was from what we used to do. Prior to FieldPulse we used Google Calendar and QuickBooks.

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Reason for choosing FieldPulse

Fieldpulse had better credit card processing fees, financing availability for our customers. It was easier to use.

Review Source

Response from FieldPulse

May 8, 2025

Hi Jessica, thanks for the great review! We are so happy to hear you're having a good experience with FieldPulse.

WM

William M.  
Project Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Why I love Fieldpulse"

October 1, 2025

5.0

Overall I enjoy the convenience that Fieldpulse brings to the workspace. It's very easy to learn and navigate which makes work faster and more efficient.

Pros

FieldPulse makes it extremely easy to schedule jobs and keep track of invoices. The customer service is also top notch, anytime I'm having trouble someone helps right away.

Cons

There are times where it takes awhile to load but that might just be on my end with bad internet, other than that I have no problems.

Review Source

Response from FieldPulse

October 3, 2025

Thank you for the review, William. We’re glad to hear FieldPulse has made it easy to schedule jobs, keep track of invoices, and that our support team has been there right when you’ve needed help.

BL

Brendan L.  
Landscaping Company  
Construction  
Used the software for: 6-12 months

### "Turfs Up Lawn Service Review"

May 8, 2025

5.0

good, their customer service certainly is their strong suit, but they do need to get some software engineers to fine tune the software.

Pros

Quick Response and good customer care, always willing to assist in more ways than one

Cons

Kinda clunky, especially engage. calls dont go through sometimes and is just glitchy overall. currently battling an issue with quikbooks not automatically syncing even after re-syncing the entire account

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

cheaper and simpler than salesforce. Better suited for our size

Review Source

Response from FieldPulse

May 12, 2025

Hey Brendan! Thanks for the review - glad you've had a good experience overall! We are always working on Engage improvements and really value your feedback - keep an eye out for updates.

MP

Marc P.  
PLUMBER AND GAS FITTER  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Fieldpulse "

May 2, 2025

5.0

Pros

Ease of contacting someone for help and advice and response time very helpful.

Cons

When saving files in jobs related to projects it doubles up in the project so when project is completed I have to go and delete the duplication of files

Alternatives considered

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

Reason for choosing FieldPulse

Value for money and links to xero and reece

Review Source

JM

Jose M.  
owner  
Construction  
Used the software for: 1-2 years

### "5 star service"

April 7, 2025

5.0

they are wonderful always helpful and there CRM is easy to navigate

Pros

There customer service is amazing. Always

Cons

I don't have any complaints whatso ever with field pulse.

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

it was to complicated and not user friendly

Review Source

Response from FieldPulse

April 9, 2025

Hi Jose, we’re so glad to hear that you’ve had a great experience with our customer service team. We’re happy you made the switch from Service Fusion and that FieldPulse has been a more user-friendly solution for your needs!

KW

Kelsey W.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Easy, Reliable Service Software "

October 14, 2024

5.0

The customer support is unbeatable, they are always very responsive and go above and beyond to find a solution to any question or problem we have.

Pros

I love that I can see the progress and status of jobs when the technicians are on site. The ease of being able to access information in the field that the office staff are able to upload is great!

Cons

It seems like the desktop version is easier to navigate. The mobile version however is as efficient as it can be with less screen space.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

The issues we were having with being able to access the software when needed.

Review Source

Response from FieldPulse

October 23, 2024

Hi Kelsey, we're glad you're enjoying the job tracking features. Thanks for choosing FieldPulse!

DS

Domenic S.  
Manager  
Construction  
Used the software for: Less than 6 months

### "Great Field Service Software"

August 11, 2025

5.0

Since we are so kew it's a bit overwhelming but our implementation specialist, \[sensitive content hidden\], has been great. Can't wait to get going with all it has to offer.

Pros

The customer service is great. \[sensitive content hidden\] was very helpful when I had a question about two factor authorization. He definitely knew what he was doing and an expert in the subject matter.

Cons

So far it has all been a really positive experience. We are relatively new but look forward to learning more of the ins and outs of the software.

Review Source

Response from FieldPulse

August 15, 2025

Thank you for the review, Domenic. We’re so happy to hear that our support team has made a positive impact on your experience! We’re here to make your transition as smooth as possible and to help you feel confident using FieldPulse to run your business.

SA

Susan A.  
Plumber  
Utilities  
Used the software for: Less than 6 months

### "Field Pulse was a great business decision!"

October 9, 2025

5.0

Field Pulse has been able to meet many of the needs we were looking for in a platform. We feel like we are moving towards the future in the right way.

Pros

Emily has been amazing! The customer support she has given us is above and beyond. She is very patient and knows what she is doing!

Cons

We are still learning. So far it has been a great choice. There are many facets to this program and it has been a learn by doing process.

Review Source

Response from FieldPulse

October 14, 2025

Thanks so much for the review, Susan. We’re so happy to hear that Emily’s been such a big help for your team! There’s definitely a lot to explore but we’ll be here to help every step of the way. We’re glad to have you with us!

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